People of all abilities are inspired to achieve a career
Page 2 Welcome to Pluss
What is Work Choice?
Our first meeting
Page 3 Keeping your information secure
Getting a job and planning your career
Page 4 What we ask of you when looking for work
Starting a new job
Page 5 What you need to do when you start work
Page 6 Moving into unsupported employment
Tell us what you think
Pluss is a Social Enterprise that supports thousands of people with disabilities
each year to achieve work and a career. We are one of the largest Social
Enterprises in the UK.
We run the Work Choice contract on behalf of the Department for Work and
Work Choice is an employment programme that supports people with
disabilities and long term health issues who face real barriers when it comes
to finding and keeping work.
Work Choice is a flexible programme that is individually tailored to your needs.
It will help you reach your full potential so you can move into independent,
Work Choice helps people who wish to work at least 16 hours a week.
You will meet with a local Pluss adviser. Our advisers are friendly, helpful and
have many years experience of helping people with disabilities into work.
We will meet at a venue of your choice and you can bring a friend or family
At our first meeting, we will:
Discuss your strengths, job goals and support needs.
Produce a simple development plan. This is a living document which sets
out the actions both you and Pluss will take to help you find a job. It also
details the support you will get.
Help you put together a ‘Passport to Work’ – a portfolio of your successes
to show employers.
Start looking for jobs immediately.
Discuss how often we meet, arrange our next meetings and further
Everything we talk about is confidential.
Pluss is registered under the Data Protection Act and we will ensure that any
information about you will be treated in confidence and held securely.
When we first meet with you, we will discuss the use of your information and
obtain your permission to share it with other people or organisations in order
to provide you with support.
Once we understand your skills, aspirations and support needs we will put
together a tailored package of support to help you find work.
We will work closely with you to match you to the right job and develop your
This will include:
Job search – approaching employers, help with CV’s, application and
Work trials – so you can try out jobs and gain experience.
Training - this may include basic ICT, help with literacy and numeracy
skills and vocational qualifications that will accredit the skills you gain in
Weekly job clubs, group work and visits to local employers.
We can also advise on self employment.
That we work together to help you find a job.
That you work closely with us each week - job searching, training and
preparing for work.
That you look for work regularly and let us know of any jobs you are
That you share with us all the necessary information we need to help you
get and keep a job.
That you are realistic and flexible in your work choices.
That if you are unable to keep an appointment, you let your Pluss adviser
(or the Pluss helpline on 0800 334 5525) know.
We will agree a support plan with you and your new employer.
We will stay in regular contact with you. We can also:
Talk to your new employer to see what (if any) adjustments need to be
made. We can draw down funding to pay for workplace adjustments.
Offer ‘on the job’ coaching to help you learn work tasks.
Offer disability awareness training to your new employer. If necessary, this
can be tailored so they understand your specific needs.
Help you plan your travel to and from work.
Assist with benefit changes, better-off calculations and tax credit
Help with other things you may require – this could include training,
confidence building, managing finances, stress management and other
support measures that may be helpful from time to time.
Your development plan will be updated continually to help you achieve your
We want your first few days at work to go as smoothly as possible. Here are
some useful tips:
If you are claiming benefits, you need to let your Disability Employment
Adviser know that you are starting work and ask for benefits advice. You
will also need to let your local Council know if you are claiming Housing
Benefit or Council Tax Benefits.
You should arrive at work on time each day, suitably dressed for work.
You should ring your employer or supervisor to let them know if you are
unable to attend work for any reason.
You should speak to your employer or supervisor if you need time off for
medical appointments or wish to book a holiday.
Please look after your health and safety at work. Read a copy of the health
and safety leaflet ‘What you should know’. If you need help, please ask
your Pluss adviser.
Keep us informed of any changes in your health or support needs.
If you have any worries or questions, contact us straight away – that is why
we are here.
We provide as much or as little support as you need. However we commit to
meeting with you a minimum of four times a year to review your development
We will also discuss a target date for you to progress into independent
employment. Your target date will very much depend upon your individual
The aim of Work Choice is that you reach a stage where you feel confident
about moving into independent employment.
To help you do this, we will ensure that both you and your employer are
happy, that your home life is stable and that you have an action plan to help
you and your employer identify any triggers or early warning signs.
Remember, even after this we will always still be there. We will maintain
regular contact with you for a minimum of 6 months after you have progressed
from Work Choice. We will offer advice and help address any problems that
may arise along the way.
After this, you can also contact us through the Pluss helpline for any advice
and support on 0800 334 5525.
If any significant problems arise within two years you can return to Work
Choice straight away.
It is very important that you tell us what you think about Pluss’ services and
we warmly welcome any feedback you give us.
We need to know what you find most helpful and what needs to improve.
We may approach you to attend focus groups run every 6 months by our local
teams. If you would like to take part in a focus group, please speak to your
We will also send you a customer survey annually so you can tell us directly
what you think of the service you have received.
If there is anything you are particularly pleased or unhappy about, please tell
us straight away.
You can pass the feedback to your Pluss adviser or contact our Pluss helpline
on 0800 334 5525.
Customer feedback continued
All complaints are dealt with, wherever possible, locally and informally.
However, where this is not possible, the complaint will be logged by our
Employment Bureau and directed to a Senior Manager to resolve.
All customer feedback is recorded and a report is presented quarterly to the
Pluss Leadership Team who agree improvement actions.
Contact us on:
Pluss is a Social Enterprise owned by Devon County Council, Plymouth City
Council, Somerset County Council and Torbay Council.
Every year we inspire thousands of people with disabilities to achieve the
career of their choice.
Our literature can be supplied on tape, in large print, on PC disk, in Braille,
and in other languages and formats. Contact us to order your copy.
Follow Pluss on Facebook and Twitter.