Quality Control and Continual Improvement by HC121107064618

VIEWS: 12 PAGES: 60

									Quality Control and Continual
        Improvement


                .




          Matthew Lowe
                 KAI-ZAN
-The Japenese have given a word for continual improvement
called the kai-zan.

-Kaizen is the belief that to gain competitive advantage,
theremust be commitment to quality.

-Japanese for "change for the better" or "improvement", the
English translation is "continuous improvement", or
"continual i-mprovement."

-The goals of kaizen include the elimination of waste (defined
as "activities that add cost but do not add value"), just-in-time
delivery, production load leveling of amount and types,
standardized work,aced moving lines, right-sized equipment,
etc. A closer definition of the Japanese usage of Kaizen is "to
take it apart and put back together in a better way." What is
                   TQM
-TQM stands for total quality management. This
is a management strategy aimed at embedding
awareness of quality in all organizational
processes. TQM has been widely used in
manufacturing, education, government, and
service industries, as well as NASA space and
science programs.

-Total Quality provides an umbrella under which
everyone in the organization can strive and
create customer satisfaction.
                              ISO
-The International Organization for Standardization (ISO) is an
international standard-setting body composed of representatives from
national standards bodies. Founded on February 23, 1947, the
organization produces world-wide industrial and commercial
standards, the so-called ISO standards.

-While the ISO defines itself as a non-governmental organization
(NGO), its ability to set standards which often become law
through treaties or national standards makes it more powerful
than most NGOs, and in practice it acts as a consortium with
strong links to governments. Participants include several major
corporations and at least one standards body from each member
country.

-ISO cooperates closely with the International Electrotechnical
       How Did We Get Here?

Give a brief history of the company: founding
  information, dates, location, what your
  company does or produces.
          Mission Statement

Review your company’s Vision and/or Mission
 statement.
   What Have We Achieved So Far?
List your company’s major project objectives and your
               progress toward each one.
  ♦ First milestone
  ♦ Second milestone
  ♦ Third milestone
    What Did We Set Out to Do?

♦ Review first goal/objective
 ♦ Progress toward goal
♦ Review second goal/objective
 ♦ Progress toward goal
♦ Review third goal/objective
 ♦ Progress toward goal
      What Do We Want to Do?
   List goals in key areas you discussed under
issues/problems/trends: efficiency, profit, growth,
♦ First goal     quality, and so on.
♦ Second goal
♦ Third goal
Our Financial History and Outlook

♦ List last year’s earnings
♦ List last year’s expenditures
♦ Project earnings and
expenditures for next year



                                  Data Chart Preview Not Available
                                    Double Click to Regenerate
Overview of Our Company
                What We Do
   List your company’s products and services.

♦ First product/service
♦ Second product/service
♦ Third product/service
   Our Management Philosophy

State what is important to your business
  (information, quality, and so on) and how you
  as managers make it happen.
         Our Management Team
List people, qualifications, positions, and biographical
      information; present an organization chart.
      Our Professional Advisors
  List the people and/or companies who provide
information and advice to your company with their
♦ First advisor
    names, qualifications, titles, and other basic
♦ Second advisor    information.
♦ Third advisor
          Our Strategic Partners
List the companies you work with and in which areas.

 ♦ Company 1
 ♦ Company 2
 ♦ Company 3
    Our Current Organization
Present an organization chart, list names, titles,
        departments, tasks, and so on.
              Who Are We?

Discuss employees’ overall qualifications,
  positions, duties, and other relevant and
  interesting information.
              Engineers/R&D
 Present an organization chart, list names, titles,
           departments, tasks, and so on.
♦ Number of employees
♦ Payroll numbers
♦ Job descriptions
♦ Other information (union
names, average salary, and so
on.)
                Support Staff
 Present an organization chart, list names, titles,
           departments, tasks, and so on.
♦ Number of employees
♦ Payroll numbers
♦ Job descriptions
♦ Other information (union
names, average salary, and so
on.)
                 Sales Force
 Present an organization chart, list names, titles,
           departments, tasks, and so on.
♦ Number of employees
♦ Payroll numbers
♦ Job descriptions
♦ Other information (union
names, average salary, and so
on.)
        The Future of Personnel
Project overall personnel needs and changes over the
                     coming year.




        Data Chart Preview Not Available
          Double Click to Regenerate
Overview of Our Products and
          Markets
           What Do We Make?
Describe each of your products/services: what it is,
what it does, what it’s for, how it works, and so on.
♦ First product/service
♦ Second product/service
♦ Third product/service
            What’s Coming Next?
List products/services you’re developing, how they’ll fit
  with the current product line, when they’ll be ready.
   ♦ First product/service
   ♦ Second product/service
   ♦ Third product/service
            Where Are We Now?
Discuss current market share, overall and individually.

  ♦ Overall market share
  ♦ First market
  ♦ Second market




                                  Data Chart Preview Not Available
                                    Double Click to Regenerate
      Who Are Our Customers?
 Describe your target market and market niche.

♦ Customer demographics
♦ Types of businesses you support
♦ Characteristics of your customer base
        Where Are We Going?
 List your goals for the coming year and the new
            customers you want to target.
♦ First goal and prospective customers
♦ Second goal and prospective customers
♦ Third goal and prospective customers
        Where Are Our Growth
          Opportunities?

♦ First growth opportunity
♦ Second growth opportunity
♦ Third growth opportunity
  What Are Our Competitors Doing?
List each major competitor, and evaluate their products
       for pricing, costs, sales growth, and so on.
   ♦ First competitor
   ♦ Second competitor
   ♦ Third competitor
 How Do We Compare in Market
          Share?

♦ First competitor’s market
share
 ♦ Our market share, strengths
♦ Second competitor’s market
share
 ♦ Our market share, strengths
♦ Third competitor’s market
                                 Data Chart Preview Not Available
share                              Double Click to Regenerate
 ♦ Our market share, strengths
     How Do We Compare to the
          Competition?

♦ First competitor’s strengths and weaknesses
 ♦ Our strengths and weaknesses
♦ Second competitor’s strengths and weaknesses
 ♦ Our strengths and weaknesses
♦ Third competitor’s strengths and weaknesses
 ♦ Our strengths and weaknesses
 How Do Our Products Compare?
 Compare your competitors’ products to yours in
 pricing, features, quality, availability, and so on.
♦ Their product
 ♦ Our product
♦ Their product
 ♦ Our product
    How Can We Do Better in the
            Future?
Discuss current market and industry trends and how
             you’ll take advantage of them.
 ♦ First trend and strategy
 ♦ Second trend and strategy
 ♦ Third trend and strategy
     How Are Our Products Better?
List the positioning strategy for your products/services.

  ♦ First unique benefit
  ♦ Second unique benefit
  ♦ Third unique benefit
      Leveraging Our Products
Discuss how you’ll use your products’ features to
                 promote sales.
♦ First product
♦ Second product
♦ Third product
           Pricing Our Products

♦ Explain your pricing
philosophy—high-volume
sales, premium pricing, and
so on.
♦ Show your pricing
structure--wholesale, retail,
VARs, and so on.
                                Data Chart Preview Not Available
                                  Double Click to Regenerate
       Packaging Our Products
Show the product packaging ideas and explain your
          company’s advertising image.
 Our company’s advertising image is...
          Selling Our Products
Overview your sales and distribution techniques.

♦ Technique one
♦ Technique two
♦ Technique three
Overview of Our Market
       Strategy
      How Can We Develop Our
            Markets?

♦ List markets you want to                   First Step
                                                Date
move into.
                                            Second Step
 ♦ Explain how you’ll grow in                  Date


 each market.                                Third Step
                                               Date

♦ Give a time line.              Project    Fourth Step
                                               Date
                                Time Line
                                             Fifth Step
                                                Date


                                             Sixth Step
                                                Date


                                            Seventh Step
                                               Date
    Stages of Market Development
Discuss stages of market development and possible
                    scenarios.
 ♦ Stage 1
  ♦ Scenario
 ♦ Stage 2
  ♦ Scenario
 ♦ Stage 3
  ♦ Scenario
             Our Marketing Mix
Discuss what types of marketing media you’ll use and
in what proportions (print ads, television, and so on).
  ♦ First medium
  ♦ Second medium
  ♦ Third medium




                                  Data Chart Preview Not Available
                                    Double Click to Regenerate
    Our Customer Service Strategy
Discuss how you’ll actually get your product/service to
                      the customer.
  ♦ Handling orders and returns
  ♦ Shipping products
  ♦ Tracking inventory, and so on
        What’s Coming Next?

Talk about product research and development.
  Describe how you gather information about
  markets, develop products, check for quality,
  and delegate responsibility.
                           The Critical Path


                                          Project
                                         Time Line


First Step                  Third Step                  Fifth Step                Seventh Step
   Date                       Date                         Date                      Date



             Second Step                  Fourth Step                Sixth Step
                Date                         Date                       Date
        About Manufacturing

Give basic information about contractors,
  suppliers, manufacturing processes, job
  descriptions, equipment, and so on.
Overview of Our Finances and
        Projections
      What About the Money?
Give a brief overview of your company’s finances.




      Data Chart Preview Not Available
        Double Click to Regenerate
      Our Financial Background
Review the financial history of your company, listing
        expenditures, income, and so on.




        Data Chart Preview Not Available
          Double Click to Regenerate
      Our Current Balance Sheet
Give your current balances--expenses, debts, income,
            stock, equipment, and so on.




        Data Chart Preview Not Available
          Double Click to Regenerate
A Note About Financial Projections
  Explain your assumptions for making financial
                    forecasts.
♦ First assumption
♦ Second assumption
♦ Third assumption
  What We Anticipate: Financial
         Projections
                                            First Step

♦ Projected cash flows--                       Date


income and expense                         Second Step
                                              Date

♦ Overall profit and loss                   Third Step
                                              Date
♦ Time line for how you see     Project    Fourth Step
expenses and profits growing   Time Line
                                              Date


or shrinking                                Fifth Step
                                               Date

                                            Sixth Step
                                               Date

                                           Seventh Step
                                              Date
   What Do We Need?
Summarize your projected budget.




Data Chart Preview Not Available
  Double Click to Regenerate
    What Should We Look Out For?
Discuss risks involved in your strategies (market cycle,
product cycle, industry trends, competitors, and so on).
   ♦ Risk
    ♦ How to overcome it
  ♦ Risk
    ♦ How to overcome it
                   Summary
List your company’s past successes and failures, the
new challenges facing your company, and your new
  ♦ Successes and failures goals.
  ♦ New challenges
  ♦ New goals
        Why Will We Succeed?

♦ First reason
♦ Second reason
♦ Third reason
         What Do We Do Next?
       List steps to accomplish your goals.

♦ First step
♦ Second step
♦ Third step
  Thank You for Coming!
Close with encouragement and thanks to the
                audience.

								
To top