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Quality Control and Continual Improvement . Matthew Lowe KAI-ZAN -The Japenese have given a word for continual improvement called the kai-zan. -Kaizen is the belief that to gain competitive advantage, theremust be commitment to quality. -Japanese for "change for the better" or "improvement", the English translation is "continuous improvement", or "continual i-mprovement." -The goals of kaizen include the elimination of waste (defined as "activities that add cost but do not add value"), just-in-time delivery, production load leveling of amount and types, standardized work,aced moving lines, right-sized equipment, etc. A closer definition of the Japanese usage of Kaizen is "to take it apart and put back together in a better way." What is TQM -TQM stands for total quality management. This is a management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, government, and service industries, as well as NASA space and science programs. -Total Quality provides an umbrella under which everyone in the organization can strive and create customer satisfaction. ISO -The International Organization for Standardization (ISO) is an international standard-setting body composed of representatives from national standards bodies. Founded on February 23, 1947, the organization produces world-wide industrial and commercial standards, the so-called ISO standards. -While the ISO defines itself as a non-governmental organization (NGO), its ability to set standards which often become law through treaties or national standards makes it more powerful than most NGOs, and in practice it acts as a consortium with strong links to governments. Participants include several major corporations and at least one standards body from each member country. -ISO cooperates closely with the International Electrotechnical How Did We Get Here? Give a brief history of the company: founding information, dates, location, what your company does or produces. Mission Statement Review your company’s Vision and/or Mission statement. What Have We Achieved So Far? List your company’s major project objectives and your progress toward each one. ♦ First milestone ♦ Second milestone ♦ Third milestone What Did We Set Out to Do? ♦ Review first goal/objective ♦ Progress toward goal ♦ Review second goal/objective ♦ Progress toward goal ♦ Review third goal/objective ♦ Progress toward goal What Do We Want to Do? List goals in key areas you discussed under issues/problems/trends: efficiency, profit, growth, ♦ First goal quality, and so on. ♦ Second goal ♦ Third goal Our Financial History and Outlook ♦ List last year’s earnings ♦ List last year’s expenditures ♦ Project earnings and expenditures for next year Data Chart Preview Not Available Double Click to Regenerate Overview of Our Company What We Do List your company’s products and services. ♦ First product/service ♦ Second product/service ♦ Third product/service Our Management Philosophy State what is important to your business (information, quality, and so on) and how you as managers make it happen. Our Management Team List people, qualifications, positions, and biographical information; present an organization chart. Our Professional Advisors List the people and/or companies who provide information and advice to your company with their ♦ First advisor names, qualifications, titles, and other basic ♦ Second advisor information. ♦ Third advisor Our Strategic Partners List the companies you work with and in which areas. ♦ Company 1 ♦ Company 2 ♦ Company 3 Our Current Organization Present an organization chart, list names, titles, departments, tasks, and so on. Who Are We? Discuss employees’ overall qualifications, positions, duties, and other relevant and interesting information. Engineers/R&D Present an organization chart, list names, titles, departments, tasks, and so on. ♦ Number of employees ♦ Payroll numbers ♦ Job descriptions ♦ Other information (union names, average salary, and so on.) Support Staff Present an organization chart, list names, titles, departments, tasks, and so on. ♦ Number of employees ♦ Payroll numbers ♦ Job descriptions ♦ Other information (union names, average salary, and so on.) Sales Force Present an organization chart, list names, titles, departments, tasks, and so on. ♦ Number of employees ♦ Payroll numbers ♦ Job descriptions ♦ Other information (union names, average salary, and so on.) The Future of Personnel Project overall personnel needs and changes over the coming year. Data Chart Preview Not Available Double Click to Regenerate Overview of Our Products and Markets What Do We Make? Describe each of your products/services: what it is, what it does, what it’s for, how it works, and so on. ♦ First product/service ♦ Second product/service ♦ Third product/service What’s Coming Next? List products/services you’re developing, how they’ll fit with the current product line, when they’ll be ready. ♦ First product/service ♦ Second product/service ♦ Third product/service Where Are We Now? Discuss current market share, overall and individually. ♦ Overall market share ♦ First market ♦ Second market Data Chart Preview Not Available Double Click to Regenerate Who Are Our Customers? Describe your target market and market niche. ♦ Customer demographics ♦ Types of businesses you support ♦ Characteristics of your customer base Where Are We Going? List your goals for the coming year and the new customers you want to target. ♦ First goal and prospective customers ♦ Second goal and prospective customers ♦ Third goal and prospective customers Where Are Our Growth Opportunities? ♦ First growth opportunity ♦ Second growth opportunity ♦ Third growth opportunity What Are Our Competitors Doing? List each major competitor, and evaluate their products for pricing, costs, sales growth, and so on. ♦ First competitor ♦ Second competitor ♦ Third competitor How Do We Compare in Market Share? ♦ First competitor’s market share ♦ Our market share, strengths ♦ Second competitor’s market share ♦ Our market share, strengths ♦ Third competitor’s market Data Chart Preview Not Available share Double Click to Regenerate ♦ Our market share, strengths How Do We Compare to the Competition? ♦ First competitor’s strengths and weaknesses ♦ Our strengths and weaknesses ♦ Second competitor’s strengths and weaknesses ♦ Our strengths and weaknesses ♦ Third competitor’s strengths and weaknesses ♦ Our strengths and weaknesses How Do Our Products Compare? Compare your competitors’ products to yours in pricing, features, quality, availability, and so on. ♦ Their product ♦ Our product ♦ Their product ♦ Our product How Can We Do Better in the Future? Discuss current market and industry trends and how you’ll take advantage of them. ♦ First trend and strategy ♦ Second trend and strategy ♦ Third trend and strategy How Are Our Products Better? List the positioning strategy for your products/services. ♦ First unique benefit ♦ Second unique benefit ♦ Third unique benefit Leveraging Our Products Discuss how you’ll use your products’ features to promote sales. ♦ First product ♦ Second product ♦ Third product Pricing Our Products ♦ Explain your pricing philosophy—high-volume sales, premium pricing, and so on. ♦ Show your pricing structure--wholesale, retail, VARs, and so on. Data Chart Preview Not Available Double Click to Regenerate Packaging Our Products Show the product packaging ideas and explain your company’s advertising image. Our company’s advertising image is... Selling Our Products Overview your sales and distribution techniques. ♦ Technique one ♦ Technique two ♦ Technique three Overview of Our Market Strategy How Can We Develop Our Markets? ♦ List markets you want to First Step Date move into. Second Step ♦ Explain how you’ll grow in Date each market. Third Step Date ♦ Give a time line. Project Fourth Step Date Time Line Fifth Step Date Sixth Step Date Seventh Step Date Stages of Market Development Discuss stages of market development and possible scenarios. ♦ Stage 1 ♦ Scenario ♦ Stage 2 ♦ Scenario ♦ Stage 3 ♦ Scenario Our Marketing Mix Discuss what types of marketing media you’ll use and in what proportions (print ads, television, and so on). ♦ First medium ♦ Second medium ♦ Third medium Data Chart Preview Not Available Double Click to Regenerate Our Customer Service Strategy Discuss how you’ll actually get your product/service to the customer. ♦ Handling orders and returns ♦ Shipping products ♦ Tracking inventory, and so on What’s Coming Next? Talk about product research and development. Describe how you gather information about markets, develop products, check for quality, and delegate responsibility. The Critical Path Project Time Line First Step Third Step Fifth Step Seventh Step Date Date Date Date Second Step Fourth Step Sixth Step Date Date Date About Manufacturing Give basic information about contractors, suppliers, manufacturing processes, job descriptions, equipment, and so on. Overview of Our Finances and Projections What About the Money? Give a brief overview of your company’s finances. Data Chart Preview Not Available Double Click to Regenerate Our Financial Background Review the financial history of your company, listing expenditures, income, and so on. Data Chart Preview Not Available Double Click to Regenerate Our Current Balance Sheet Give your current balances--expenses, debts, income, stock, equipment, and so on. Data Chart Preview Not Available Double Click to Regenerate A Note About Financial Projections Explain your assumptions for making financial forecasts. ♦ First assumption ♦ Second assumption ♦ Third assumption What We Anticipate: Financial Projections First Step ♦ Projected cash flows-- Date income and expense Second Step Date ♦ Overall profit and loss Third Step Date ♦ Time line for how you see Project Fourth Step expenses and profits growing Time Line Date or shrinking Fifth Step Date Sixth Step Date Seventh Step Date What Do We Need? Summarize your projected budget. Data Chart Preview Not Available Double Click to Regenerate What Should We Look Out For? Discuss risks involved in your strategies (market cycle, product cycle, industry trends, competitors, and so on). ♦ Risk ♦ How to overcome it ♦ Risk ♦ How to overcome it Summary List your company’s past successes and failures, the new challenges facing your company, and your new ♦ Successes and failures goals. ♦ New challenges ♦ New goals Why Will We Succeed? ♦ First reason ♦ Second reason ♦ Third reason What Do We Do Next? List steps to accomplish your goals. ♦ First step ♦ Second step ♦ Third step Thank You for Coming! Close with encouragement and thanks to the audience.
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