MAINTENANCE SERVICE AGREEMENT
This Agreement is entered into between:
Pharos for Technology.
The first party the Second party bind themselves to undertake this maintenance service agreement
according to all items and provision, written or implied, as herein stipulated and mutually agreed upon by
Section A- Definition of Terms
As referred to in this agreement, shall mean any or all computers & peripheral Devices as specified in
As referred to in this agreement, shall mean any or all services rendered by the First Party to the Second
Party including inspections, diagnosis, maintenance, and / or repair of any or all the specified equipment.
As referred to in this agreement, shall mean any or all cost for service rendered by the First Party to the
Second Party and shall become payable from date of the invoice by the First as specified .
Referred to in this agreement shall within the limits of Installation beyond cit)' shall be charged an
additional rate based on Engine's.
Section B - Maintenance sen’ice:-
I-The First Party
Shall provide and pervade and perform a regular preventive maintenance on the Second Party's computer
equipment and peripherals covered by this agreement as specified in section F to ensure its maximum
utilization and usage for whatever purpose the Second Party Mays deem necessary.
Service Schedule ~
The First Party through its authorized service engineer shall perform the
regular preventive maintenance on the Second party's equipment 4 Visits a month within the validity of
this agreement on the scheduled date as agreed upon the appointment between the First Party and the
Second Party or their respective authorized representatives.
3- Preventive Maintenance
Preventive maintenance service shall consist of machine inspection, general cleaning, adjustment,
lubrication of mechanical parts and replacement, as necessary, of defective parts and other items
Liable to wear and tear, all defective parts replaced shall become the property of the First Party. The First
Party also hereby agrees to respond the second party within Twenty-four hours of maintenance service call
of second party and this is in Cairo.
4- On - Site Service
The First Party, through its authorized engineer shall perform all service on the equipment in the Second
Party's site. In cases where it may not be possible set right the machine at site first party will pullout the
machine to their service center to rectify the machine. and the first party will proved the same type of.
Machine to the second party as loan unit the pulled out machine reinstalled to second party's site.
Section C- Lamination of Liabilities:
1- Un renewed service
The first party shall not be liable for any services not rendered by causes beyond reasonable control. Such
as, but not limited to. nature climate, or any acts of the GOD, and other similar circumstances.
2- Equipment Failures
Equipment failures as properly determined to have been caused by fire. water damage second party's
misuse or mishandling attachment to the wrong power source.
(Use of power regular is recommended). and service done by the persons other then the first party's
3- the second party's responsibilities
The second party shall be responsible for the installation, use and maintenance of all stabilizer, air -
conditioning, and other environmental control devises as may be required for the proper of the equipment
Failures and defects on the equipment that has been properly determined to have been caused by the
omission, misuse or malfunctions of such devices shall be covered by this agreement but services there to
shall be charged to the second party.
4- Pre - Inspection
To determine its operational status, all equipment to be covered shal1 be inspected by the first party before
acceptance and signing of this agreement defective equipment shall not be subjected to pre-inspection if
entered into this agreement within a reasonable period before
This agreement does not cover. as part of the regular maintenance service the replacement or replenishment
of any consumable supplies such as printer ribbons, printwheels or any type of magnetic data recording
media that includes disks, diskettes; Disk packs ( fixed or removable) tape and similar items, printer heads,
6- transfer and Re- installation
_This agreement dose not cover any type of equipment transfer or re- installation to another site such
transfer or re- installation if requested by the customer shall be charged by first party extra.
Section D - Maintenance service charges
The Second Party agrees to pay the First Party a fixed sum for one (l) Year maintenance service, and
amount as itemized and specified in section H of this agreement
2- Other Charges
Service Charges other than for agreed regular maintenance services or - call services shall be rates then
prevailing. The First Party will furnish the Second Party with list of applicable service charges, including
rates for overtime, services. from time to time when such charges will change.
Section E - Validity of the agreement
1- Effective Date and Period of validity
This agreement shall be valid for one - (I) Gregorian year and takes effect from the date of signing the
2- Annual Renewal Agreement
This agreement may be reviewed for one more year validity on the second Party's request. This request has
to be submitted to the First Party in writing six (6) weeks before the agreement expiration. The Second
Party reserves the right to re-assess the maintenance service then.
3- Defaults - Termination
Should the Second party fail to pay an amour due and payable to the First Party after reasonable effect of
collection and therefore, the fist party shall have the option to terminate this agreement but without
prejudice to all legal rights that may have accrued to the first party up to the date of such termination
The second party still has the right to terminate this agreement if the first party has failed to render the
maintenance services as agreed schedule of the on-call services within reasonable time after having served
notice and expire of notice period of thirty (30) days.
Section F- Revision and / or modifications
No part of this agreement may be revised, altered or modified in any manner Such provision alternations,
modifications, including any addition of provisions will render this agreement invalid unless otherwise
agreed upon in writhing by both parties
Section G- Interpretation
This agreement shall be interpreted according to prevailing Egypt law. Should any legal
Conflicts arise regarding this agreement; the second party agrees to submit themselves to the courts of
Egypt that shall have full jurisdiction over any or questions.
Section H - Equipment specification and cost schedule
Attached herewith, with signature of first party and Second party.
The first party and the Second party agreed for the total amount of.
This contains computers and printers, and does not include the spare ports and the Total and the
The second party is obligated to pay ( ) L.E. per Month as ( ) L.E. per All total agreement
period (------ Months).
Sales Taxes not included.
For First Party : For second party: