Chapter 8 - Managing Misbehavior

Document Sample
Chapter 8 - Managing Misbehavior Powered By Docstoc
					                          8-1




Chapter 8

            Managing
            Misbehavior
                               8-2

 Managing Misbehavior



 Why must managers solve
workplace behavior problems?
                              8-3

   Workplace Misbehavior

  Workplace Misbehavior:
• Is Costly
• Reduces Performance
• Can Negatively Impact the
       Entire Organization
                                                          8-4

 Examples of Misbehavior at Work

Arson            Fraud                Sabotage
Blackmail        Incivility           Sexual Harassment
Bribery          Intimidation         Substance Abuse
Bullying         Kickbacks            Theft
Cheating         Lying                Threats
Discrimination   Misinformation       Spying
Dishonesty       Privacy Violations   Withholding
                                      Information
Espionage        Revenge
                                      (Concealment)
                                        8-5

“Employees Behaving Badly”

       Misbehavior Happens!
• Managers are responsible to Correct
 Workplace Problems --- including
 Misbehavior.
• Misbehavior is a form of
        Antisocial Behavior.
                                8-6

Managing Misbehavior


Refer to Exhibit 8.2 (p. 218)
       A Model of
Organizational Misbehavior
                                       8-7

Key Factors in Organizational Misbehavior




         1.             2.
    Antecedents      Mediators

        3.               4.
     Outcomes           Costs
                                    8-8

 Managing Employee Misbehavior


Our Discussion of MEM focuses on:
• Misbehavior (Outcome) Examples
• Management Interventions
                                    8-9

      Managing Misbehavior

Misbehavior (Outcome) Categories:
   • Interpersonal
   • Intrapersonal
   • Performance
   • Property
   • Political
                                       8-10

Organizational Encounter (p. 220)


    Misbehavior Examples

    Do you think that White Collar
Crime levels are increasing – or are
more simply being “caught?”
                                        8-11
      Sexual Harassment

Sexual Harassment is unwelcome
sexual advances, requests for sexual
favors, and other verbal or physical
conduct of a sexual nature, in either
of 2 categories: Quid Pro Quo or
Hostile Work Environment
                                               8-12
        Sexual Harassment

1) “Quid Pro Quo” Sexual Harassment -
       Submission to, or Rejection of,
       such conduct is:
a) either explicitly or implicitly a term or
        condition of employment or
b) the basis for employment decisions
                                           8-13

         Sexual Harassment

2) “Hostile Work Environment” -
   Conduct has the purpose or effect of
   unreasonably interfering with an
   individual’s work performance or
   creating an intimidating, hostile, or
   offensive work environment.
                               8-14
     Sexual Harassment

Sexual Harassment is:
  a form of Aggression and
          Unethical Behavior
  a form of Discrimination
  Illegal !
                                    8-15
       Sexual Harassment

 Sexual Harassment occurs:
• because of Power Differences
• across Gender lines and across
         Sexual orientation lines
                                  8-16

       Sexual Harassment

• How can a manager recognize a
 behavior as sexual harassment?
 • The Family IQ Test
 • The Public Forum Test
 • Dual Treatment
                                               8-17

          Aggression at Work

• Directed at whom?
• 2 Key Factors:
• The attempt to bring harm is intentional
• Includes psychological and physical injury
                           8-18

 Exhibit 8.3 (p. 223)

 Aggression at Work
can be Categorized as:
   • Physical or Verbal
   • Active or Passive
    • Direct or Indirect
                               8-19

  Aggression & Violence

   What does Violence
 (or the threat of violence)
do to the workplace climate?
                                    8-20


    Aggression & Violence

What are possible Reasons for the
Increase in Workplace Aggression
and Non-Fatal Violence?
                                        8-21

              Bullying
Bullying – repeated actions directed
at another worker:
• which are unwanted,
• may be done deliberately or
 unconsciously,
• cause humiliation and distress,
 creating an unpleasant work setting.
                                 8-22

            Bullying


“Bullying is an evolving process.”

  • Explain this statement
                                    8-23

       Workplace Incivility

• What is it?
• As a Manager, why would you see
 Incivility as a Problem?
                         8-24

     Incivility

How can Organizations
address the problem of
 Workplace Incivility?
                           8-25

       Incivility

Why is it Important that
       Managers
 Not Ignore Incivility?
                                                      8-26

                     Fraud

• How would you define “Fraud?”
•   Research results on Fraud:
    • 90% have engaged in workplace misbehaviors
     such as fraud, goldbricking, sick time abuses.
    • 33% stole money or merchandise on the job.
                                           8-27

                   Fraud

• Fraud combines Motive and Opportunity.
 How would you address:
  • Opportunity?
  • Motive?
                                         8-28
        Substance Abuse at Work

•   What is the Cost to organizations?
•   Is Substance Abuse caused by
    workplace stress?
•    Can we predict substance abuse in
    job applicants?
                                    8-29
     You Be the Judge (p. 227)


      Is Tony a Safe Employee?
• Should Tony be suspended?
• Fired?
• Are there other viable Options?
                                     8-30

Organizational Encounter (p. 228)


    Drug Testing at Work

• Do you approve of afterhours
testing for the presence of drugs?

• Spot-testing individual
employees?
                                             8-31

               Cyberslacking

• Cyberslacking – using the Internet for
 personal reasons.
  • It is a form of virtual goldbricking.
• Cyberslacking can also place a burden on
 an organization’s computer network.
• Employees accessing pornography sites at
 work may contribute to sexual harassment.
                                                 8-32

              Exhibit 8.4 (p. 230)

    Area of Surfing         Amount of Time (%)
General News                     29.1%
Investment                        22.5%
Pornography                        9.7%
Travel                             8.2%
Entertainment                      6.6%
Sports                             6.1%
Shopping                           3.5%
Other                             14.3%
                                      8-33

           Cyberslacking

Electronic Monitoring of employees:

• Is it Prevalent?
• Is it Fair?
                                           8-34

              Sabotage

• Sabotage – damaging or destroying
 equipment, workspace, or data.

 • Sabotage is an expression of violence
   or aggression.
                              8-35

           Sabotage

• Sabotage targets include:
  • People
  • Equipment
  • Operations
                      8-36

   Sabotage


Why do Employees
resort to Sabotage?
                                8-37

        Sabotage

How can organizations work to
     minimize Sabotage?
                                 8-38

  Theft - Exhibit 8.5 (p. 231)

Do any of these statistics on
Employee Theft surprise you?
                                         8-39

               Theft

Theft is not limited to tangible property.
  What else may be included?
                             8-40

        Theft

 How can organizations
reduce and/or catch theft?
                                  8-41
Motives and Intentions to STEAL




    Support         Thwart
      Motive        Motive

  Even the Score   ApprovaL
      Motive        Motive
                   8-42

    Theft

How Can Managers
   Weaken the
 STEAL motives?
                                  8-43

        Global OB (p. 233)

     Preventing Misbehavior
1. Lead by Example
2. Create an Ethical Climate
3. Develop a Companywide Policy
4. Train Managers and Employees
5. Develop a Crisis Plan
                                                8-44

 Monitoring Employee Communication:

1. Adopt and Communicate a Policy on
   Monitoring.
2. Monitor only for legitimate organizational
   reasons.
3. Keep track of all monitoring.
4. Be fair, reasonable, use common sense!
5. Avoid intruding on employees’
   off-duty privacy and behavior.
                                                 8-45

   Privacy and Testing Policies

Organizations can use testing if test:
• is designed to predict a person’s ability to
 perform
• is relatively non-invasive
• results are private
 Examples: medical, drug, or psychological
 tests.
8-46
                                           8-47
Case 8.1 – Dealing with Violence at Work



     1. Should Managers be held
      Accountable and Liable for
         Workplace Violence?
          Why or Why Not ?
                                           8-48
Case 8.1 – Dealing with Violence at Work



   2. Why is it Difficult to develop a
    “Profiling” strategy to pinpoint
     violent employees before they
          commit violent acts?
                                           8-49
Case 8.1 – Dealing with Violence at Work



 3. What should Managers do if they
     suspect an employee has the
      potential to become violent?
                           8-50

     Next Week


• Exam #1 – Chapters 1-8

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:67
posted:11/7/2012
language:English
pages:50