The University of Nottingham is proud of its reputation as one of the highest-ranking Universities world-wide for
teaching, learning and research.
With its UK and international campuses (in China and Malaysia), the University is in the top 10 in the UK, top 30 in
Europe and top one percent of universities globally. It was ranked seventh for research power in the latest
Research Assessment Exercise.
The Information Services (IS) department plays a key role in providing the IT and library facilities to support this
world-class institution. Our services range from email and internet access in student hall study bedrooms, through
state-of-the-art learning and teaching facilities, to software and hardware support in Schools and Institutes. We
have about 420 FTE staff distributed around the University’s campuses in the UK and an operational budget of
around £26 million. In addition, the Information Services department is responsible for systems and services at the
University’s campuses in Asia.
We currently provide resources and services to around 42,000 students, postgraduates and staff in the UK. These
around 42,000 live staff and student mailboxes dealing with about 1 million messages per day
2300 computers in libraries and computer rooms - many with 24x7 access
high performance computing facilities
Plus access to:
over 1 million books and journals in 12 libraries and stores
650,000 electronic books
3 million manuscripts including special collections of national importance
In addition, services are provided for about 10,000 students and staff at our campuses in Asia.
There are four divisions within the department:
Corporate Systems is responsible for:
providing administration and support for the University’s business systems
managing the Connected Campus development initiative
redeveloping the student academic management systems
Customer Services is responsible for:
lending and enquiry services for the libraries
IT helpdesk support for staff and students
supporting IS computer rooms/areas
ensuring that library and IT resources are accessible to students and staff with disabilities
IT Systems is responsible for:
IT infrastructure, including the voice and data network and the Student Network Service provided to more
than 8,000 study bedrooms in halls of residence, network security and the University’s email and desktop
academic and research applications, including High Performance Computing
the Intranet Portal and web development services and support
Research and Learning Resources
Research and Learning Resources is responsible for:
managing printed and electronic information resources for research, learning and teaching
delivering eLearning services and development
acquiring and managing the library collections, including Manuscripts and Special Collections
hosting the Nottingham Centre for Research Communications and Centre for International ePortfolio
For more information visit the Department’s website at: www.nottingham.ac.uk/is
THE UNIVERSITY OF NOTTINGHAM
Recruitment Role Profile Form
Job Title: Systems Administrator
School/Department: Information Services, Corporate Systems Division, Business Systems
Salary: £16,376 – £19,411 per annum, depending on skills and experience.
Salary progression beyond this scale is subject to performance
Job Family and Level: Administrative, Professional and Managerial Level 2
Contract Status: Permanent
Hours of Work: Full-time
Location: King’s Meadow Campus
Reporting to: Team Leader and Resource Manager
Purpose of the role:
To assist in the delivery of access management and system administration support of systems
within the Business Systems Development Team portfolio.
Main Responsibilities % time
1. Access Management 40%
Assist in the set up and maintenance of user access rights to corporate
systems to ensure that University staff have access to appropriate software, at
an appropriate functional level, in order to support their working role.
Help to ensure that relevant authorisation procedures are followed in granting
this access, in line with IS and University policy. Ensure that internal and
external audit requirements relating to access management are satisfied and
2. System Configuration 20%
Assist in the configuration of corporate applications. This will include the set up
and maintenance of system variables and of core data sets used within the
application, under the guidance of colleagues within the team.
Assist in the maintenance of accurate records of systems configuration and fit
with University structures and processes. Promote consistent views of
University hierarchies and structures across all corporate systems.
Ensure that internal and external audit requirements relating to configuration
change management are satisfied and demonstrable.
3. Systems Upgrade and Testing 5%
Assist in the completion of test plans when systems are upgraded or installed.
Perform systems testing within access management and configuration
4. Second Line Support 30%
Monitor the team’s calls and queries referred from the IT helplines, and
received in the team’s generic email mailbox. Pick up and resolve queries
relating to access management and system configuration as appropriate, and
refer other calls on to team members as required.
Assist in gathering the required information if issues need to be referred and
logged with third party suppliers. Monitor the progress of these logged calls
until resolution is achieved.
5. Supporting the Team 5%
Support the team in arranging meetings and circulating documentation.
Assist in elements of the Business Analysis process, and liaison with other
teams, schools and business units as appropriate.
Knowledge, Skills, Qualifications & Experience
Qualifications/ Vocational qualification (NVQ 2-3,
Education City & Guild) or equivalent, plus
some experience in a relevant role
Knowledge/Skills Ability to understand and interpret Understanding of relational
/Training Business and Administrative databases
Ability to assess and assign
responsibility for the resolution of
non-routine problems through a
methodical and analytical
approach to problem solving
Sufficient understanding of IT
principles to liaise knowledgably
with technical staff
Experience Proven experience of user Experience of corporate
management and systems applications in Higher
administration of corporate Education
Other Excellent interpersonal and
Ability to work on own initiative
and ability to work within a team
to ensure critical deadlines are
Positive approach to customer-
Ability to work accurately and pay
attention to detail
i) taken independently by the role holder;
Management of own day to day workload and priorities
Prioritisation, resolution and dissemination of incoming requests for help
Scheduling of meetings with customers and colleagues as appropriate
ii) taken in collaboration with others;
Design and set up of system configuration models in the implementation of new systems
Identification and reporting of software faults with the software suppliers
Enhancement identification to assist in making the administration of corporate business
systems more efficient
Planning and implementation of any configuration changes that will significantly impact
business, or which may require system down time
Implementation of configuration changes which may impact another system
iii) referred to the appropriate line manager by the role holder.
Resolution of conflicting priorities from different functional areas
Medium and long term workload plans
Personal development opportunities
Scope of the Role
The Business Systems Development Team (BSDT) is part of the Customer Services Division in
Information Services (IS). BSDT provide a key link between IT specialist teams in IS, and
academic and administrative staff across the University. The team is pivotal in co-ordinating
the business analysis, application development and project management of the implementation
and development of the key ‘corporate’ systems that underpin the University’s activity as a
business. This includes the University’s Financial systems, Procurement systems, Student
Management systems, Research Management systems, HR and Payroll systems, and
Accommodation and Conferencing systems. BSDT is also responsible for the co-ordination of
data analysis and system administration for these systems, which are used by hundreds of
members of University staff. Data from these systems drive many key business processes, and
many key data items are shared across systems. This data is presented to staff and students
via a number of interfaces such as the Portal, and used to meet external requirements such as
Audit and the Research Excellence Framework (REF).
The team currently comprises a Team Leader and Resource Manager, a group of Business
Analysts and Analyst Programmers and a Systems Administrator.
The systems administrator role holder will undertake much of the routine access management
and system configuration for the University’s corporate applications; initially working under the
guidance of the other Systems Administrator. They will also work closely with Business Analysts
and Analyst Programmers in the Team and will liaise with staff across the University to facilitate
their working practices.
Please quote reference: LD09491