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June Priority Detailed Report KB South Holland

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June Priority Detailed Report KB South Holland Powered By Docstoc
					      June 2010
Detailed Priority Report




                           Page 1 of 38
Performance: This is based on a tolerance of +/- 2% of the target figure

        Performance is above tolerance

        Performance is within tolerance

        Performance is below tolerance

        Data is missing - performance cannot be calculated:
        Missing data could be either that months outcome figure ? or a target/comparison figure !.
        Missing data signs will occur most commonly where a National indicator has a reporting lag,and the data comes in after the
        appropriate reporting period.
         Action or measurement has not started
         Action or measurement has finished

Direction of travel: Tick or cross indicates whether performance has improved or deteriorated. The small arrow in the top left corner
indicates whether the figure has gone up or down
  Smaller is Better: Good performance is where the outcome figure is
  low
        Performance has improved because the figure has gone down
         Performance has deteriorated because the figure has gone up

  Bigger is better: Good performance is where the outcome figure is high

         Performance has improved because the figure has gone up
         Performance has deteriorated because the figure has gone down

         Performance is unchanged

Year End Forecast: This will be entered after September when direction of travel is clearer.

         Year end forecast is above target

         Year end forecast is within tolerance

         Year end forecast is below target




                                                                                                                                        Page 2 of 38
Page 3 of 38
Affordable Homes
                                                                                      Affordable Homes
                                                                                                                                                                                                Overall
Programme Leads:                                                       Making a Difference:                                                                                                     Priority
                                                                                                                                                                                                Status
                                                                       Affordable housing has been prioritised because there is clear evidence of need and
                                                                       because this is what people have told us is one of the most important issues for them.
                                                                       Our work on this objective through influence, partnership and innovation will make
Programme Sponsor: Andrew Petcher - Corporate Director                 significant improvements in the following areas:
Outcome Lead: Steve Williams - Head of Planning &
Development                                                              1.   The provision of more high quality affordable housing
Portfolio Leads: Cllr G Porter and Cllr A Puttick                        2.   Providing and improving a high quality social housing landlord role
                                                                         3.   The reduction of homelessness
                                                                         4.   Working effectively with others to enable them to meet the housing needs of the
                                                                              district 
                                                                     AH1 Provide more high quality affordable housing
                                                           Project
Detail   Description                  Lead                           Report... Summary Comments
                                                           Status
                                                                              Period Performance
         Through the Local Plan and
         the emerging Local                                                   Project on track, no HR issues, budget issues include reduced HCA funding which has stopped progress for
         development Framework we                                             one site delivering 46 affordable homes for 2011/12.
         will deliver 435 new                                                 Project Task Summary
AH1a     affordable houses between    Faircliffe, James                Jun 10 24 starts and 26 completions this quarter (6 of which are on rural exception sites).  One full planning
         April 2010 and March 2013,                                           permission granted, and one outline permission for affordable housing.  HCA funding reductions is requiring
         which includes affordable                                              developers to look at alternative ways of delivering affordable housing.  Work being carried out with LRAHP
         housing delivered by all
                                                                                on sharing completions in rural areas of populations less than 10,000.  10 sites currently under construction
         providers.
                                                                                totalling 97 properties (please note that some of these properties will not complete this year).  
         Support our new local                                                Period Performance
         housing company 'South                                               Project on track, HR issues are mainly lack of staff time, budget issues include reduced future HCA funding
         Holland Homes' to complete                                           which may slow down planned progress.
         6 homes between April 2010
AH1b                                Faircliffe, James                  Jun 10 Project Task Summary
         and March 2011. Targets
                                                                              2 homes delivered in Deeping St Nicholas ahead of schedule.  Remaining 4 units expected to be delivered
         beyond march 2011 will be
         determined as sites are                                                next quarter in Tydd St Mary.  Flaxmill Lane properties advertised for sale to tenants and housing register
         idnetified.                                                            applicants with 12 households hoping to view the properties once decorated.    

                                                                         AH1 Supporting Performance Indicators
                                                                                                                                                             DOT
                                                                                                                                                                                                    YE
                                                                                   Target         Actual         Period   Actual       Target       YTD      (Against   Target       Forecast
                                                          Unit        Collect...                                                                                                                    Forecast
                                                                                   (Period)       (Period)       Status   (YTD)        (YTD)        Status   LY         (YE)         (YE)
                                                                                                                                                                                                    Status
                                                                                                                                                             actual)
   KPI 1111 No. affordable homes built by South
                                                        Number        Monthly                 0              2                     2            0                                6              ?
Holland Homes
   Period Performance
Two properties at Deeping St Nicholas completed ahead of schedule.
 
    
   NI154 Net additional homes provided                  Number        Monthly          29.00          12.00                   42.00        87.00                          350.00                ?
   Period Performance
Dwelling completions continue to be erratic

                                                                                                                                                                                           Page 4 of 38
   Improvement Action
Since the Council has been able to demonstrate a 5-year supply of 'deliverable' sites for housing development at the present time, no further action can be taken.
   NI155 Number of affordable homes delivered
                                                         Number        Monthly           4.00      6.00               26.00      12.00                           140.00                   ?
(gross)
   Period Performance
We have had 6 completions this month. 2 Housing Company properties at Deeping St Nicholas and 4 at Gedney Hill (as predicted).
The 2 housing company properties were completed ahead of schedule.
 
    
   NI159 Supply of ready to develop housing sites        Percentage Annual            120.00     104.00              104.00     120.00                           120.00                   ?
   Period Performance
Government requirement is to have 100%, which we have exceeded.
    

                                                           AH2 Provide and improve a high quality social housing landlord role
                                                                    Project
Detail     Description                         Lead                           Report... Summary Comments
                                                                    Status
           Effectively manage our                                                        Period Performance
           housing stock with a                                                          We remain on programme to achieve full Decent Homes compliance by December
           challenging improvement                                                       2010, as the kitchen and bathroom replacement programme is specifically
           plan including the completion                                                 targetting those properties which currently fail to meet the standard. No budget or
                                               Scorthorne,
AH2a       of the programme of                                                    Jun 10 HR issues
                                               Richard
           upgrades and refurbishments                                                   Project Task Summary
           so that all of our housing
           stock exceeds the Decent                                                                   Kitchen and bathroom programme currently on hold and will resume once
           Homes Standard in 2010                                                                      satisfactory CRB checks for operatives received - estimated by end July 2010
           Make sure council houses are
                                                                                                Period Performance
AH2b       empty for no more than 18           Lowe, Christina                         Jun 10
                                                                                                Initial slippage has been contained and performance is back on target - no issues.
           days when being re-let
           Improve energy efficiency for                                                      Period Performance
                                               Scorthorne,
AH2c       houses (as measured by SAP                                                  Jun 10 Ongoing surveys for Energy Performance Certificates are continuing to provide our
                                               Richard
           ratings).                                                                          data in respect of the SAP ratings for our dwellings. No budget or HR issues
                                                                          AH2 Supporting Performance Indicators
                                                                                                                                                        DOT
                                                                                                                                                                                              YE
                                                                                    Target      Actual     Period     Actual       Target      YTD      (Against   Target      Forecast
                                                          Unit         Collect...                                                                                                             Forecast
                                                                                    (Period)    (Period)   Status     (YTD)        (YTD)       Status   LY         (YE)        (YE)
                                                                                                                                                                                              Status
                                                                                                                                                        actual)
  KPI 0901 SAP rating of the energy efficiency
                                                          Number      Monthly         65.00       65.53                   65.53        65.00                           65.00              ?
rating of council houses
   
   
  KPI 0906 Average days taken to re-let council
                                                          Days        Monthly         18.00       15.00                   18.33        18.00                           18.00              ?
housing
  Period Performance
The initial slippage has been contained and the year to date performance is back on target - no issues.
   
  NI158 % non-decent council homes                        Percentage Monthly           1.50        1.15                     1.15        1.50                            0.00              ?
   
   

                                                                                    AH3 Reduce Homelessness


                                                                                                                                                                                     Page 5 of 38
                                                                   Project
Detail    Description                       Lead                             Report...    Summary Comments
                                                                   Status
          Meet the Government 2010
                                                                                        Period Performance
          target of reducing the
AH3a                                        Gray, Pauline                        Jun 10 Reducing the number of households in temporary accommodation, however this is
          number of households in
                                                                                        having a negative impact on income budget for temporary accommodation.
          temporary accomodation.
                                                                                        Period Performance
          Support people who are                                                        Project on plan. No budget issues. Vacant post pending recruitment.
          threatened with                                                               Project Task Summary
AH3b      homelessness through              Read, May                            Jun 10
                                                                                        ongoing provision of Rent In Advance Scheme
          initiatives such as rent in
                                                                                        new Reposession Prevention Fund implemented April 2010
          advance and bond schemes
                                                                                        new CAB specialist Mortgage support service implemented April 2010
                                                                       AH3 Supporting Performance Indicators
                                                                                                                                                    DOT
                                                                                                                                                                                 YE
                                                                                          Target   Actual   Period     Actual    Target   YTD       (Against Target     Forecast
                                                            Unit               Collect...                                                                                        Forecast
                                                                                          (Period) (Period) Status     (YTD)     (YTD)    Status    LY       (YE)       (YE)
                                                                                                                                                                                 Status
                                                                                                                                                    actual)
  KPI 0932 Homelessness preventions per 1000
                                                           Number per 1000        Monthly        0.88      0.82             2.50      2.64                      10.56    ?
households
  Period Performance
Not met this months target and are down on the year to date. This is due to increase in case load during the month preventing time to close down prevention cases.
   
  NI156 Number of households living in Temporary
                                                           Number                 Monthly       24.00    17.00             17.00     24.00                      24.00    ?
Accommodation
  Period Performance
Although performance is good, temporary accommodation may not be fully occupied which has a negative impact on the income received from rent payments, which may, in turn, cause
the budget income to fall below target.
   

                                              AH4 Work effectively with others to enable them to meet the housing needs of the district
                                                                  Project
Detail    Description                       Lead                             Report... Summary Comments
                                                                  Status
                                                                                         Period Performance

                                                                                               Work is ongoing to the Holbeach G&T site, but we are awaiting the
                                                                                                completion of legal documents by Mouchel (on behalf of LCC) before the
                                                                                                overhead line diversion can be completed, electricity supplied to the site,
                                                                                                and the freehold title of the land transferred.
                                                                                               The Sutton Bridge site is the subject of a Complsory Purchase Order, for
          We will deliver 3 Gypsy and
                                                                                                which a Public Inquiry will be held on 8 September 2010
          Traveller sites. The
                                                                                               A new site for the Spalding area has been identified at Pode Hole, for which
          permanent sites at Holbeach
                                            Scorthorne,                                         a planning application will be submitted shortly, We are currently awaiting a
AH4a      and Spalding, and the                                                  Jun 10
                                            Richard                                             flood risk assessment before the application can be submitted, but anticipate
          temporary stopping place at
                                                                                                it will be submitted by the end of July 2010
          Sutton Bridge are all due for
                                                                                               The overall budget for the completion of the 3 sites gave specific allocations
          completion in 2010.
                                                                                                for each site. The expenditure on the Holbeach site to date has exceeded its
                                                                                                allocation significantly, meaning the budget available for the 2 remaining
                                                                                                sites is lower than the grant allocations.

                                                                                          Project Task Summary

                                                                                               Holbeach site construction work complete, with the exception of overhead

                                                                                                                                                                             Page 6 of 38
                                                                          electricity line diversion, provision of electricity services to site, and
                                                                          purchase/transfer of land
                                                                        Sutton Bridge CPO to be determined through Public Inquiry on 8 September
                                                                          2010
                                                                        Spalding (Pode Hole) site to have planning application submitted by the end
                                                                          of July 2010
                                                                    Period Performance
                                                                    On track, no HR issues, finance issues mainly reductions in HCA funding to provide
       Through Section 106,                                         schemes
       continue to encourage and                                    Project Task Summary
       promote mixed housing
AH4b                                     Faircliffe, James   Jun 10 Discussions made with housing association regarding site at Spalding and
       developments, based on
                                                                    Holbeach on mix of size and tenure for affordable only schemes.  Pre-application
       need, which meet the diverse
       needs of the community.                                      discussions continue for new sites.  Barrington Gate started on site this quarter
                                                                    which features a mix of social rent and shared equity properties ranging from flats
                                                                    to four bedroom homes.  
       Support vulnerable people to
       retain their independence in                                 Period Performance
       their own homes through                                      On plan. No budget or HR issues.
       initiatives such as:                                         Project Task Summary
AH4c                                     Read, May           Jun 10
       - The Helping hand scheme                                    ongoing provision of SP funded supported housing service
       - Disabled facilities grants                                 ongoing provision of HRA funded Tenancy Support Worker
       - Floating support and lifeline                              ongoing of LCC funded Sanctuary Scheme
       services
                                                                    Period Performance
       Review the sheltered housing                                 The work that SHDC are doing towards this is on plan with no budget or HR issues.
       service in line with the                                      
       Supporting People Older                                      Lincolnshire County Council have released a consultation paper on the 'Integrated
AH4d   Peoples' Strategic Review to      Craik, Joanne       Jun 10 Community Floating Support Service'. as yet we do not have an anticipated
       explore new ways of working                                  date for release of the outcomes from this.
       to provide support to people                                 Project Task Summary
       irrespective of tenure.                                      A project group is being set up by the Head of housing to complete this review by
                                                                    December 2010
       Tackle fuel poverty by
       improving energy efficiency.
       We will identify through NI
       187 those households with
       the greatest need and                                        Period Performance
AH4e   encourage the                     Adams, Phil         Jun 10 Their has not been any actual progress on the target, however we are
       implementation of                                            interviewing on 22nd July 2010 for the NI187 post.
       improvements through
       funding initiatives such as
       the warm front scheme, and
       the Council Loan scheme.

                                                                    Period Performance
                                                                    7 empty properties have been brought back into use throught teh action of
                                                                    Community housing. 5 Rent in advance and deposits (RIADS) have been given
AH4f                                     Payne, Nigel        Jun 10 from housing. RIAD's are showing low demand at the moment possibly due to the
                                                                    lack of private rented accomodation, this is expected to increase.
       Continue to bring empty                                      Project Task Summary
       homes back into use - target                                 The action through community housing is showing good results (7 properties
       is to bring back a total of 290                              brought back into use) as the yearly target for this aspect is 10. This is in part due

                                                                                                                                                          Page 7 of 38
           empty homes over the three                                                          to the sub regional empty property project that is in place. We have moved into
           year period 2010-13.                                                                the action phase of this programme and are expecting more properties to be
                                                                                               brought back into use.
                                                                                                
                                                                                               Rent in Advance and Deposits (RIADS) normally make up the bulk of this indicator.
                                                                                               RIAD's are showing low demand at the moment possibly due to the lack of private 
                                                                                               rented accomodation, this is expected to increase through the year.
                                                                           AH4 Supporting Performance Indicators
                                                                                                                                                       DOT
                                                                                                                                                                                               YE
                                                                                    Target     Actual     Period      Actual      Target   YTD         (Against   Target         Forecast
                                                          Unit         Collect...                                                                                                              Forecast
                                                                                    (Period)   (Period)   Status      (YTD)       (YTD)    Status      LY         (YE)           (YE)
                                                                                                                                                                                               Status
                                                                                                                                                       actual)
  KPI 0501 No. empty dwellings brought back into
                                                            Number      Monthly             7          4                    12         27                                90          ?
use
  Period Performance
This relates to three Rent in Advance and Deposit (RIAD) and 1 empty property brought back into use through the action of Community Housing during this period. RIAD's are showing low
demand at the moment possibly due to the lack of private rented accomodation, this is expected to increase.
  Improvement Action
Currently the rent deposit and bond scheme is showing low demand, this is expected to pick up as the year progresses. 100 letters have been sent out to owners of empty dwellings; this is
the first step in the action phase of the empty properties project. We are already seeing information coming back from property owners and we hope this will lead to an increase in empty
properties coming back into use.
  NI187i Tackling fuel poverty - % of income based
                                                            Percentage Annual           18.80       9.10                  9.10     18.80                              18.60          ?
benefits recipients in low energy efficiency homes
  Period Performance
This indicator is collated through a random survey. the targets were set based on last year's survey results. This years survey results are most likely a reflection on the sample surveyed. It
will take several years of surveys to build up a more accurate picture.
   
  NI187ii Tackling fuel poverty - % of income
based benefits recipients in high energy efficiency         Percentage Annual           21.83     28.30                 28.30      21.83                              22.13          ?
home
  Period Performance
See NI 187i
   

                                                                 Data Quality (measures missing data and their last values)
                                                                                                                                                    DOT
                                                                                     Last                                                                                                     YE
                                                                         YTD                      Last                                              (Against   Target          Forecast
                                                                                     Actual                   Collect...   Collector                                                          Forecast
                                                                         Status                   Report...                                         LY         (YE)            (YE)
                                                                                     (YTD)                                                                                                    Status
                                                                                                                                                    actual)
   NI141 Percentage of vulnerable people achieving
                                                                                          82.62      Sep 09 Quart...       County                                          -              ?
independent living
   NI142 Number of vulnerable people who are supported
                                                                                          98.15      Sep 09 Quart...       County                                          -              ?
to maintain independent living




                                                                                                                                                                                          Page 8 of 38
Construction Services Unit

                                                                       Construction Services Unit
                                 Lead                   Status     Report... Summary Comments
                                                                             Re-profiling of budgets being looked at following recommendations from Internal
                                                                             Audit of CSU. No concerns on current financial status to report
                                                                             Appointment to General Manager post at the CSU from the 21.06.2010
  Construction Services Unit
                                 Spillett, Darren                    Jun 10 Recruitment process in place to fill skill gaps with Multi -Skilled.
(CSU)
                                                                             Introduced process around procurement and quotations for sub-contractor work
                                                                              
                                                                              
                                                                               CSU Performance
                                                                                                                                          DoT (LY                          YE
                                                                              Target   Actual   Period   Target     Actual     YTD                Target          Forecast
                                                     Unit        Collect...                                                               actual                           Forecast
                                                                              (Period) (Period) Status   (YTD)      (YTD)      Status             (YE)            (YE)
                                                                                                                                          YTD)                             Status
  KPI 0950 Customer satisfaction with the repair
                                                     Percentage Monthly         90.00     97.00            90.00       85.67                           90.00             ?
service (overall)
  Period Performance
  Improvement Actions
  KPI 0951 % of emergency repairs completed in
                                                     Percentage Monthly         93.00    100.00            93.00       99.16                           93.00             ?
target
  Period Performance
  Improvement Actions
  KPI 0952 % of urgent repairs completed in target   Percentage Monthly         93.00     99.00            93.00       97.52                           93.00             ?
  Period Performance
  Improvement Actions
  KPI 0953 % of routine repairs completed in
                                                     Percentage Monthly         93.00     93.80            93.00       93.17                           93.00             ?
target
  Period Performance
  Improvement Actions
  KPI 0975 % of first time fix                       Percentage Monthly         85.00     86.90            85.00       84.57                           85.00             ?
  Period Performance
  Improvement Actions
  KPI 0977 % of failed appointments                  Percentage Monthly           5.00     3.90              5.00       3.93                               5.00          ?
  Period Performance
  Improvement Actions
  KPI 0978 % of post inspections that meet the
                                                     Percentage Monthly         97.00    100.00            97.00     100.00                            97.00             ?
standard
  Period Performance
  Improvement Actions
                                                       Data Quality (Measures missing data and their last values)
                                                                          Last                                                          DoT (LY                           YE
                                                               YTD                  Last                                                          Target      Forecast
                                                                          Actual              Collect... Collector                      actual                            Forecast
                                                               Status               Report...                                                     (YE)        (YE)
                                                                          (YTD)                                                         YTD)                              Status




                                                                                                                                                                                      Page 9 of 38
Page 10 of 38
Care of our Villages and Towns
                                                                   CVT Care of our Villages and Towns
                                                                                                                                                                             Overall
Programme Leads:                                              Making a Difference:                                                                                           Priority
                                                                                                                                                                             Status
                                                              Care of our villages and towns has been prioritised because it is important to local
                                                              people to live in a well managed and well maintained environment.
Programme Sponsor: Andrew Petcher - Corporate Director        We expect the actions we are taking to contribute towards improvement in the following
Outcome Lead: Mick Dawson - Head of Community &               ways:
Neighbourhood Services
Portfolio Leads: Cllr H Johnson, Cllr R Gambba-Jones and         1. Maintaining a good, clean and dafe local environment of which people are proud.
Cllr G Taylor                                                    2. Reducing our CO2 emmissions, this will contribute to a reduction in the rate of
                                                                    climate change and lesson the harmful effects such as flood risk.
                                                                 3. Reducing the fear of crime by having well managed and safe communities.
                                                                   CVT1 Care for the local environment
                                                             Project
Detail    Description                        Lead                      Report... Summary Comments
                                                             Status
                                                                                   Period Performance
                                                                                   Resources have been concentrated this quarter in the Sutton Bridge, Holbeach,
          Exceed national standards for                                            Long Sutton, Donington, Crowland and Spalding town/village areas due to the 'In
CVT1a                                        Spicer, Emily                 Jun 10
          street cleaning.                                                         Bloom' judging taking place in the first two weeks of July. After the judging has
                                                                                   taken place we will return to our normal schedule of work and aim to improve the
                                                                                   number of days taken to deal with litter.
          Achieve a 4% reduction in                                                Period Performance
CVT1b     the amount of waste that is        Chapman, Glen                 Jun 10 The amount of waste sent to landfill is currently 10kg per household below
          sent to landfill by 2013.                                                target.    
                                                                                   Period Performance
                                                                                   For this quarter, the majority of flytips reported to Neighbourhood Services took 4
                                                                                   or less days to action. However, a number of flytips took longer than 4 days due
                                                                                   to; an investigation was necessary for evidence; the size or type of the flytip 
                                                                                   meant that special equipment/vehicle would need to be sent e.g. asbestos, tyres
                                                                                   present; or their very rural locality. This effects the overall time taken to deal with
                                                                                   flytips.
                                                                                    
                                                                                   In order to prevent flytipping appropriate investigations have to take place where
          target prevention work in                                                evidence is available. This work does take time however the outcome of that work
          graffiti and fly tipping                                                 will prevent others from flytipping in the future and therefore improve our
CVT1c                                        Spicer, Emily                 Jun 10
          hotspots through a                                                       performance. We are currently investigating a number of cases where appropriate
          communication plan.                                                      evidence has been found, leading to prosecution.
                                                                                    
                                                                                   The operations team will be reminded of the targets in place.
                                                                                    
                                                                                   In addition we have undertaken an article on flytipping and its costs to South
                                                                                   Holland District residents for the Summer edition of the South Holland Now which
                                                                                   by the number of positive phone calls, meetings and e-mails received does seem
                                                                                   to have had a positive effect.
                                                                                    
                                                                                    



                                                                                                                                                                        Page 11 of 38
                                                                         CVT1 Supporting Performance Indicators
                                                                                                                                                  DOT
                                                                                                                                                                                  YE
                                                                                   Target     Actual     Period   Actual    Target     YTD        (Against   Target    Forecast
                                                        Unit          Collect...                                                                                                  Forecast
                                                                                   (Period)   (Period)   Status   (YTD)     (YTD)      Status     LY         (YE)      (YE)
                                                                                                                                                                                  Status
                                                                                                                                                  actual)
   KPI 0518 Kg of household waste collected per
                                                           Kg             Monthly        32.00      27.08                88.38      98.00                           384.00          ?
head of population
    
    
   KPI 0519 No. days taken to deal with reports of
                                                           Days           Monthly          4.00       5.00                4.97       4.00                              4.00         ?
litter
   Period Performance
Resources have been concentrated this month in the Sutton Bridge, Holbeach, Long Sutton, Donington, Crowland and Spalding town/village areas due to the 'In Bloom' judging taking
place in the first two weeks of July. After the judging has taken place we will return to our normal schedule of work and aim to improve the number of days taken to deal with litter.
    
   KPI 0520 No. days taken to deal with reports of
                                                           Days           Monthly          4.00       0.00                0.00       4.00                              4.00         ?
fly posting
    
    
   KPI 0522 No. of days taken to deal with reports
                                                           Days           Monthly          2.00       0.00                0.33       2.00                              2.00         ?
of graffiti
    
    
   KPI 0523 No. days taken to deal with reports of
                                                           Days           Monthly          3.00       4.80                4.54       3.00                              3.00         ?
fly tipping
   Period Performance
A total of 48 flytips were action and cleared in June. The majority of these flytips took Neighbourhood Services 4 or less days to action. A high number of flytips that took Neighbourhood
Services longer than 4 days were due to them being investigated for evidence, the size or type of the flytip meaning that special equipment/vehicle would need to be sent e.g. asbestos,
tyres present or their very rural locality. The operations team will be reminded of the targets in place.  
    
   NI191 Residual household waste per household            Kg/Household Monthly          46.00      38.69               130.14     141.00                           555.00          ?
    
    
   NI192 Percentage of household waste sent for
                                                           Percentage     Monthly        36.00      34.40                32.42      36.00                             36.00         ?
reuse, recycling and composting
   Period Performance
Although the percentage of household waste sent for recycling and composting has not been met this month, the actual figure has improved since the beginning of the year. We need
review who is currently recycling/ not recycling and undertake a specific campaign.  
    
   NI193 Percentage of municipal waste land filled         Percentage     Monthly        64.00      65.60                67.40      64.00                             64.00         ?
   Period Performance
Although the target was not met this month for residual household waste per household, the overall figure has improved over the course of this year. All refuse crews will be reminded that
green waste should not be collected as part of the weekly refuse collections. We are also asking the refuse crews to inform the Operations Supervisor of any properties
presenting considerable quantities of household waste so they may be contacted and informed about the recycling scheme available. 
    
   NI195a Improved street and environmental                               4-
                                                           Percentage                      2.00       1.00                1.00       2.00                              2.00         ?
cleanliness (litter)                                                      Monthly
    
    
   NI195b Improved street and environmental                               4-
                                                           Percentage                      6.00       7.00                7.00       6.00                              5.00         ?
cleanliness (detritus)                                                    Monthly


                                                                                                                                                                            Page 12 of 38
    
    
   NI195c Improved street and environmental                              4-
                                                          Percentage                       1.00        0.00                  0.00        1.00                            1.00              ?
cleanliness (graffiti)                                                   Monthly
    
    
   NI195d Improved street and environmental                              4-
                                                          Percentage                       1.00        0.00                  0.00        1.00                            1.00              ?
cleanliness (fly posting)                                                Monthly
    
    
   NI196 Improved street and environmental
                                                          Grade          Annual            2.00        1.00                  1.00        2.00                            2.00              ?
cleanliness - fly tipping
    
    

                                                                              CVT2 Work on climate change issues
                                                                        Project
Detail     Description                          Lead                              Report... Summary Comments
                                                                        Status
           Set an example through our
           own operations and provide
CVT2b                                           Williams, Steve                                    
           advice to others to do the
           same.
                                                                            CVT2 Supporting Performance Indicators
                                                                                                                                                         DOT
                                                                                                                                                                                               YE
                                                                                      Target      Actual      Period   Actual       Target      YTD      (Against   Target      Forecast
                                                            Unit         Collect...                                                                                                            Forecast
                                                                                      (Period)    (Period)    Status   (YTD)        (YTD)       Status   LY         (YE)        (YE)
                                                                                                                                                                                               Status
                                                                                                                                                         actual)
   NI188 Planning to adapt to Climate Change                 Level        Annual          2.00        2.00                   2.00         2.00                             3.00         ?
    
    
   NI189 Flood and coastal erosion risk
                                                             Percentage Annual          100.00       81.25                 81.25        100.00                          100.00          ?
management
   Period Performance
Of the 16 agreed actions, 13 have been completed satisfactorily.
   Improvement Action
The remaining 3 actions have clear project plans in place. 
   NI197 Improved local biodiversity- proportion
                                                             Percentage Annual           11.42       78.00                 78.00         11.42                           12.90          ?
local sites with positive conservation management
   Period Performance
The original target for this indicator was hard to set due to a lack of survey information, and will continue to be so until all 'sites of local nature conservation importance' have been
surveyed. This is being done with a view to identifying those that can be designated as 'local wildlife sites' - which is what the indicator pertains to.
It is anticipated that all surveys will have been completed by July 2011, however the future of this indicator is being reviewed as part of the National Indicator dataset review.
 
    

                                                            CVT3 Deal with concerns of anti-social behaviour and community safety
                                                                      Project
Detail     Description                          Lead                             Report... Summary Comments
                                                                      Status

           Respond to complaints of                                                               Period Performance
CVT3a      serious anti-social behaviour        Payne, Nigel                             Jun 10
                                                                                                  All cases of serious ASB have been responded to within this quarter.
           the next working day in

                                                                                                                                                                                    Page 13 of 38
          partnership with the Police.
          Work with partners, through                                                    Period Performance
          the South Lincolnshire                                                         The Communty Safety Partnership has a designated thematic group which is
          Community Safety                                                               focused on dealing with anti social behaviour and low level disorder. The thematic
          Partnership, to deal with                                                      has an action plan which outlines the projects and activities for the year and how
CVT3b                                       Court, Claire                         Jun 10
          nuisance, anti-social                                                          this group can best target resources where they are needed most. The community
          behaviour, and the perceived                                                   safety team at SHDC has a seat on this group and works with partners to deliver
          lack of activities for young                                                   diversionary activities across the district targeted at young people who are both
          people.                                                                        involved in ASB or at risk of committing ASB.
          Communicate better what is                                                     Period Performance
          being done to address                                                          The Community Safety Partnership (CSP) has a Communications Network which
          people's concerns and how                                                      has been set up to deliver the key messages and PR in relation to the priorities of
          we are dealing with anti-                                                      the partnership. There are a number of ongoing campaigns and engaement days
CVT3c     social behaviour and              Court, Claire                         Jun 10 which are being organised for the year.
          community safety through                                                        
          Parish councils,                                                               The Community Safety Officer has also worked closely with Sharon Dabell on press
          Neighbourhood Panels and                                                       releases about local projects and articles in SH Now on how we are working
          the media.                                                                     together with partners to deal with ASB.
                                                                                         Period Performance
                                                                                         SHDC has recently commissioned a research project into perceptions around ASB
          Work with the Youth Council
                                                                                         in the areas of Long Sutton, Holbeach and Sutton Bridge. The Youth Council has
          to influence and co-ordinate
CVT3d                                       Court, Claire                         Jun 10 also commissioned a project into positive activities for young people in the same 3
          what is happening with
                                                                                         areas and there are clear links with the delivery and outcomes of the two projects.
          young people.
                                                                                         Over the coming months we will be working with the youth council to comprise an
                                                                                         action plan to deliver the findings from both projects.
                                                                     CVT3 Supporting Performance Indicators
                                                                                                                                                DOT
                                                                                                                                                                                      YE
                                                                               Target      Actual      Period   Actual      Target     YTD      (Against   Target      Forecast
                                                       Unit       Collect...                                                                                                          Forecast
                                                                               (Period)    (Period)    Status   (YTD)       (YTD)      Status   LY         (YE)        (YE)
                                                                                                                                                                                      Status
                                                                                                                                                actual)
  KPI 0527 % serious complaints of ASB received
                                                       Percentage Monthly         100.00      100.00               100.00     100.00                          100.00              ?
that are responded to the next working day
   
   
  KPI 0528 % other complaints of ASB received
                                                       Percentage Monthly         100.00      100.00               100.00     100.00                          100.00              ?
that are responded to within 5 working days
   
   

                                                   CVT4 Engage with communities and parishes to develop a sense of community
                                                                Project
Detail    Description                       Lead                         Report... Summary Comments
                                                                Status
          Develop plans for dealing
CVT4a     with local priorities and         Fannin, David                         Jun 10  
          improving local areas.

                                                                                         Period Performance
                                                                                         Crowland Parish Council currently operate street cleansing, litter bin emptying,
CVT4b                                       Chapman, Glen                         Jun 10 toilet cleaning and some grass cutting work on behalf of SHDC. Negotiations
          Encourage local communities                                                    are also underway in respect to possible taking responsibility for market provision 
          to take on responsibility for                                                  in Crowland.
          services and facilities where                                                   

                                                                                                                                                                           Page 14 of 38
           this is possible, with                                                            Sutton Bridge Parish Council currently operate some grass cutting work on behalf
           appropriate funding.                                                              of SHDC.
                                                                                              
                                                                                             As opportunities arise Parishes are encouraged to consider taking local
                                                                                             responsibility for services provided by SHDC.
                                                                            CVT4 Supporting Performance Indicators
Unit Collected    Target (Period)   Actual (Period)   Period Status   Actual (YTD) Target (YTD) YTD Status DOT (Against LY actual)            Target (YE)   Forecast (YE) YE Forecast Status

                                                                  Data Quality (measures missing data and their last values)
                                                                                                                                                 DOT
                                                                                    Last                                                                                                 YE
                                                                          YTD                     Last                                           (Against    Target       Forecast
                                                                                    Actual                    Collect...   Collector                                                     Forecast
                                                                          Status                  Report...                                      LY          (YE)         (YE)
                                                                                    (YTD)                                                                                                Status
                                                                                                                                                 actual)
  NI185 CO2 reduction from Local Authority operations                                         ?               Annual       Jacqueline Dolby                           -              ?
  NI186 Per capita reduction in CO2 emissions in the LA
                                                                                                         >> Annual         Jacqueline Dolby                           -              ?
area
  NI194ii Percentage reduction in NOx emissions                                               ?               Annual       Jacqueline Dolby                           -              ?
  NI194iv Percentage reduction in PM10 emissions                                              ?               Annual       Jacqueline Dolby                           -              ?




                                                                                                                                                                                 Page 15 of 38
Page 16 of 38
A Secure and Diverse Economy
                                                                   SDE A Secure and Diverse Economy
                                                                                                                                                                  Overall
Programme Leads:                                                Making a Difference:                                                                              Priority
                                                                                                                                                                  Status
                                                                Prioritising the economic development of South Holland is now especially important
                                                                because businesses and local people are feeling the effects of the recession.
Programme Sponsor:Andrew Petcher - Corporate Director           We expect the actions we are taking to contribute towards improvement in the following
Outcome Lead: Bruce Wakeling - Economic Development             ways:
Manager
Portfolio Lead: Cllr H Johnson                                     1. Supporting the diversification of our local economy.
                                                                   2. Improving the economic vitality of local businesses.
                                                                   3. Increasing opportunities for people to improve their own economic prospects.
                                   SDE1 Help create an environment in which new businesses can start and existing businesses can grow
                                                              Project
Detail    Description                      Lead                         Report... Summary Comments
                                                              Status
                                                                                  Period Performance
          Ensure that there is a range                                            Land is allocated for employment purposes in the Local Plan and the Annual
          of suitable land and premises                                           Monitoring Report measures the take up of this land at Enterprise Park, Crowland,
          available for business start-                                           Donnington, Holbeach, Long Sutton and Wingland.
          up, relocation and expansion                                             
SDE1a                                      Alexander, Gary                 Jun 10
          through the planning process                                             
          and work with the Local                                                 Project Task Summary
          plan / Local Development                                                No tasks for Q1, however, it is intended that consultants will be appointed by the
          Framework to achieve this.                                              end of Q3 who will undertake an Employment Land Review of South Holland and
                                                                                  Boston through the Joint LDF initiative.
          work closely with partners to
          provide specialist business
                                                                                  Period Performance
          and start-up advice and
SDE1b                                      Burch, Nigel                    Jun 10 Continuing to support businesses where requested, considerable interest from
          support, in particular for
                                                                                  businesses in new units at Crease Drove.
          potential inward locating
          businesses.
                                                                                  Period Performance
          Develop the Red Lion Street
                                                                                  Project is both on programme and within budget. Steel work complete, floors laid
SDE1c     project including Boston         Baggaley, Richard               Jun 10
                                                                                  and roof 75% complete.
          College's FE facility.
                                                                                  Cabinet approval received for trading CIC and appointment of Directors.
                                                                SDE1 Supporting Performance Indicators
                                                                                                                                    DOT
                                                                                                                                                                YE
                                                                           Target   Actual   Period    Actual   Target    YTD       (Against Target    Forecast
                                                    Unit        Collect...                                                                                      Forecast
                                                                           (Period) (Period) Status    (YTD)    (YTD)     Status    LY       (YE)      (YE)
                                                                                                                                                                Status
                                                                                                                                    actual)
   KPI 0627 No. of new business start-ups (through
                                                     Number       Monthly       3.00      0.00              5.00      9.00                     35.00          ?
Nottingham Business Venture)
   Period Performance
These figures are an indicator of the economic conditions locally and not a target. The trend is more important than the monthly figures
    
   KPI 0631 Working with the private sector to
facilitate the creation of 500 new jobs between      Number       Quart...     12.00      1.00              1.00    12.00                      50.00          ?
2010-15

                                                                                                                                                                             Page 17 of 38
  Period Performance
Work is continuing with PREL, Dunbia and other companies to create additional jobs in South Holland
   
  KPI 0933 % SHDC owned industrial units let      Percentage Monthly       94.00 100.00                 100.00      94.00                        94.00           ?
   
   

                                    SDE2 Generate a high quality of life so that people will want to both live and work in the district
                                                            Project
Detail    Description                   Lead                             Report... Summary Comments
                                                            Status
          Support partners with the                                                Period Performance
          integration of migrant                                                   This is an outcome and not an output. The data available is based on surveys and
SDE2a                                   Wakeling, Bruce                     Jun 10
          workers into local                                                       is only available annually. Any changes as a result of the Economic Development 
          communities.                                                             Strategy 2010 - 15 are not likely to be seen until the end of the strategy period.
          Improve the appearance of
          significant buildings in
          conservation areas, through
          the 'Partnership Scheme in
          Conservation Areas' grant                                                Period Performance
SDE2b                                   Jackson, Paul                       Jun 10
          scheme we will deliver two                                               Target met. More projects underway.
          buildings a year, in
          partnership with English
          Heritage to improve town
          centres.
                                                                SDE2 Supporting Performance Indicators
                                                                                                                                      DOT
                                                                                                                                                                   YE
                                                                           Target   Actual   Period   Actual      Target     YTD      (Against Target     Forecast
                                                     Unit       Collect...                                                                                         Forecast
                                                                           (Period) (Period) Status   (YTD)       (YTD)      Status   LY       (YE)       (YE)
                                                                                                                                                                   Status
                                                                                                                                      actual)
  KPI 1110 No. significant buildings that have had
                                                     Number     Monthly       0.00     1.00                1.00       0.00                         2.00          ?
their appearance improved
  Period Performance
A number of schemes are nearing completion 
   
  NI117 16 to 18 year olds who are not in
                                                     Percentage Annual        4.00     4.80                4.80       4.00                         3.90          ?
education, employment or training (NEET)
   
   

                                  SDE3 With partners, tackle issues holding back economic growth and minimise the impact of recession
                                                               Project
Detail    Description                     Lead                           Report... Summary Comments
                                                               Status
          Lobby effectively for funding                                            Period Performance
          to deliver additional                                                    This is on-going. In the current financial situation external funding will be
SDE3a                                     Wakeling, Bruce                   Jun 10
          opportunities within South                                               considerably reduced, in addition the structures through which funding will be
          Holland.                                                                 made available are currently not known. the situation is being monitored closely.
          Strengthen partnership                                                   Period Performance
          working locally in terms of                                              Work on local networks is ongoing and is primarily achieved through partners,
SDE3b                                     Wakeling, Bruce                   Jun 10
          business to business                                                     currently there are around 6 seperate networking sessions regularly meeting.
          networking.                                                              Some are sectorial some are more general
          Work with partners on
          benefit take-up campaigns,

                                                                                                                                                                              Page 18 of 38
SDE3c     debt counselling through the      Read, May                         Jun 10  
          Citizens advice Bureau and
          redundancy advice and help.
          Fully engage in the Rural                                                  Period Performance
SDE3d     action Zone's (RAZ)               Wakeling, Bruce                   Jun 10 Economic Development always attend the RAZ Economic theme Group meetings
          economic theme group.                                                      and have been involved in initiatives coming through that group
                                                                                     Period Performance
                                                                                     English Language Tuition is taking place across the district funded through the
                                                                                     Area Based Grant for community cohesion. Employers wishing to provide business
          Work with partners to                                                      ESOL can do so through service providers including Holbeach Campus at Lincoln
          provide business based ESOL                                                University and Boston College who have contact with the Economic Development
SDE3e                                       Wakeling, Bruce                   Jun 10 team.  Due to the current financial climate it is uncertain how long this sort of 
          training for non English
          speakers.                                                                  specific business ESOL will be provided.
                                                                                     Project Task Summary
                                                                                     A thorough audit report of all ESOL provision and need across the district was
                                                                                     completed and initial classes established.
                                                                  SDE3 Supporting Performance Indicators
                                                                                                                                            DOT
                                                                                                                                                                         YE
                                                                          Target      Actual     Period   Actual    Target       YTD        (Against Target    Forecast
                                                      Unit     Collect...                                                                                                Forecast
                                                                          (Period)    (Period)   Status   (YTD)     (YTD)        Status     LY       (YE)      (YE)
                                                                                                                                                                         Status
                                                                                                                                            actual)
  KPI 0625 Unemployment in South Holland             Number Monthly 1,629.... 1,537....                1,640.... 1,621....                           1,600....         ?
  Period Performance
These figures are an indicator of the economic conditions locally and not a target. The trend is more important than the monthly figures
   
  KPI 0626 No. notified vacancies at Spalding Job
                                                     Number Monthly       198.00     175.00              203.33    185.67                               180.17             ?
Centre
  Period Performance
These figures are an indicator of the economic conditions locally and not a target. The trend is more important than the monthly figures
   

                                                         Data Quality (measures missing data and their last values)
                                                                                                                                          DOT
                                                                             Last                                                                                              YE
                                                                  YTD                      Last                                           (Against   Target     Forecast
                                                                             Actual                  Collect... Collector                                                      Forecast
                                                                  Status                   Report...                                      LY         (YE)       (YE)
                                                                             (YTD)                                                                                             Status
                                                                                                                                          actual)
   KPI 0629 Directly provide 25,000 sq. ft. of new
                                                                                                     Annual     Chris Mycock                         10,00...
employemt space
   KPI 0630 Create 40 new jobs within that space                                                     Annual     Chris Mycock                             5.00
   KPI 0632 Work with private & public sectors to facilitate
                                                                                                     Annual     Chris Mycock                             1.00
the development of 30ha of employment land
   KPI 0934 Occupancy rates at Crease Drove units                                               >> Monthly      Vicky Stickels                          43.00
   NI171 New business registration rate                                              45.80 31/03... Annual      Karen Howden                                -              ?
   NI172 Percentage of small businesses in an area                                                  Annual -
                                                                                                                Karen Howden
showing employment growth                                                                           31/12
   NI091 Participation of 17 year-olds in education or
                                                                                     76.00 31/03... Annual      County                                  81.00              ?
training
   NI164 Proportion aged 19-64 for males and 19-59 for
                                                                                     35.00 31/03... Annual      County                                  45.10              ?
females qualified to at least Level 3
   NI152 Working age people on out of work benefits                                  11.90 31/03... Quart...    County                                   9.50              ?




                                                                                                                                                                                          Page 19 of 38
Page 20 of 38
Improving Health through Cultural and Sporting opportunities
                                                              IH Improving Health through cultural and sporting opportunities
                                                                                                                                                                                    Overall
Programme Leads:                                                         Making a Difference:                                                                                       Priority
                                                                                                                                                                                    Status
                                                                         Cultural, sports and health opportunities have been prioritised in order to improve health
                                                                         and quality of life in the district and strengthen community cohesion.
                                                                         We expect the actions we are taking to contribute towards improvement in the following
                                                                         ways:
Programme Sponsor: Andrew Petcher - Corporate Director
Outcome Lead: Sue Bolter - Head of Economic & Community
                                                                             1.   Improve health and quality of life.
Development
                                                                             2.   Increasing opportunity for participation in sporting and cultural activity.
Portfolio Leads: Cllr N Worth, Cllr A Puttick and Cllr G Taylor
                                                                             3.   Building community cohesion.
                                                                             4.   Reducing low-level anti-social behaviour of unengaged youth.

                                                                          

                                                                                   IH1 Promote healthy lifestyles
                                                                       Project
Detail     Description                         Lead                                  Report...    Summary Comments
                                                                       Status
                                                                                                  Period Performance
                                                                                                  The health trainers have had a month long campaign during May to boost the
                                                                                                  numbers of people who are entering the scheme and moving on to personal health 
                                                                                                  plans; this proved to be very successful and is reflected in the performance below.
                                                                                                   
                                                                                                  This quarter's performance is as follows:
           Promote healthy lifestyles by
           using health trainers and
                                                                                                         Client Initial Assessment forms completed - 252
IH1a       emphasising the benefits of         Payne, Nigel                              Jun 10
                                                                                                         of these 125 were form the target areas.
           healthy eating, sourcing local
           foods and safe cooking.
                                                                                                  Of these clients:

                                                                                                         39 signed up to personal helath plans 
                                                                                                         2 were signposted

                                                                                                   
           use the emerging Local
           Development Framework to
           deliver additional areas of
           informal open space, or seek        Alexander, Gary                               >>  
           to enhance those that
           already exist, if more
           appropriate.
                                                                             IH1 Supporting Performance Indicators
                                                                                                                                                     DOT
                                                                                                                                                                                     YE
                                                                                  Target     Actual        Period     Actual    Target     YTD       (Against   Target   Forecast
                                                              Unit Collect...                                                                                                        Forecast
                                                                                  (Period)   (Period)      Status     (YTD)     (YTD)      Status    LY         (YE)     (YE)
                                                                                                                                                                                     Status
                                                                                                                                                     actual)



                                                                                                                                                                                        Page 21 of 38
                                                   IH2 Increase opportunities for participation in sporting and cultural activities
                                                                 Project
Detail   Description                        Lead                            Report... Summary Comments
                                                                 Status
         Use the emerging Local
         Development Framework to
         identify a suitable location for                                                 Period Performance
IH2a                                        Petcher, Andrew                      Jun 10
         the preferred long term                                                          Project temporarily suspended due to economic downturn.
         objective of replacing
         existing leisure facilities.
         Support healthy activities for
         children, and young people,                                                    Period Performance
         through initiatives such as:                                                   Projects and programmes ongoing in partnership with LPCT, Local School Sports
         - Free swimming for under                                                      Partnership and Children's Links.
IH2b     16's                               Perry, Phil                          Jun 10 Project Task Summary
         - Fit Kidz                                                                     Free Swimming will now end 31 July 2010 due to funding cuts. SHDC is to extend
         - Play rangers                                                                 free swimming for those aged 16 and under to the end of August and Leisure
         - SPART                                                                        Connection is to develop low cost promotional offers as an exit strategy.
         - GP Referral Scheme
                                                                                        Period Performance
                                                                                        Outreach programmes progressing according to Business Plan. No financial or HR
                                                                                        issues to report.
         Provide outreach                                                               Project Task Summary
         programmes across the                                                          FISH screenings continue. Seeking funding to enable outdoor screenings.
IH2c     whole of the district              Thomson, Vicky                       Jun 10 London Mozart Players residency returns in July 2010.
         especially in the most rural                                                   Summer Fun programme of activities for children and families launching in July.
         areas.                                                                         Food Festival - over 100 'fringe' events developed with partners as part of
                                                                                        programme (17th July - 15th August 2010).
                                                                                        Community Choir increasing numbers in attendance.
                                                                                         
                                                                                        Period Performance
                                                                                        No major issues. Progressing as per Business Plan. No finance issues to report.
                                                                                        Sports Development Officer post remains frozen.
                                                                                        Project Task Summary

                                                                                                 Food Festival - planning and marketing continues to maximise attendance
                                                                                                  numbers.
                                                                                                 As part of Lincolnshire ONE, the South Holland Centre has been collaborating
                                                                                                  with ten other arts venues on a range of audience development initiatives
                                                                                                  and is hosting a grant funded post of Development Worker for this financial
         Increase participation at our
                                                                                                  year.
IH2d     major sporting and cultural        Thomson, Vicky                       Jun 10
                                                                                                 Ayscoughfee Hall Museum had a very successful Arts and Craft Fair take
         facilities.
                                                                                                  place over Flower Parade weekend 2010, with 2,696 visitors across the
                                                                                                  weekend. The Fair is programmed in partnership with a voluntary group of
                                                                                                  stall holders.
                                                                                                 Summer Fun brochure to be launched in July 2010 detailing the largest
                                                                                                  number yet of summer activities for children, young people and families.
                                                                                                 Flower Parade 2010 supported through grant funding.
                                                                                                 Sports Development being delivered in partnership with Leisure Connection
                                                                                                  as Sports Development Officer post remains frozen.

                                                                                           


                                                                                                                                                                                 Page 22 of 38
                                                                                        Period Performance
                                                                                        No major issues. All projects developing according to Business Plan. No HR or
                                                                                        finance issues to report.
          Support the development                                                       Project Task Summary
          and regeneration of the
          cultural infrastructure in                                                           South Holland Centre - Ground floor foyer refurbishment completed to plan,
IH2e                                        Thomson, Vicky                     Jun 10
          South Holland with a specific                                                         on time and within budget.
          focus on the South Holland                                                           Spalding Blacksmiths Workshop - Funding applications unsuccessful. No
          Centre and Ayscoughfee Hall.                                                          plans to develop facility due to lack of capacity at current time.
                                                                                               Sports facilities - In partnership with Leisure Connection, on going
                                                                                                investment of NNDR savings back into customer facing infrastructure
                                                                                                improvements.
                                                                     IH2 Supporting Performance Indicators
                                                                                                                                             DOT
                                                                                                                                                                                  YE
                                                                          Target     Actual       Period    Actual     Target       YTD      (Against   Target     Forecast
                                                      Unit     Collect...                                                                                                         Forecast
                                                                          (Period)   (Period)     Status    (YTD)      (YTD)        Status   LY         (YE)       (YE)
                                                                                                                                                                                  Status
                                                                                                                                             actual)
  KPI 0602 Visitors to Ayscoughfee Hall Museum            Number Monthly     2,000.... 1,575....          8,078....     8,650....                       22,50...              ?
  Period Performance
Includes impact of Tuesday closing (since September 2009) and disappointing number of visits by school pupils.
  Improvement Action
Planning to produce more events to increase footfall.
  KPI 0607 Visitors to South Holland Centre               Number Monthly     10,00... 10,77...            34,73...      34,25...                        150,0...              ?
   
   
  KPI 0608a Visitors to Castle Sports Centre - Dry
                                                          Number Monthly     11,10... 10,40...            32,20...      32,60...                        132,8...              ?
Side
   
   
  KPI 0608b Visitors to Castle Sports Centre - Wet
                                                          Number Monthly     12,50... 14,37...            41,37...      35,20...                        136,0...              ?
Side
  Period Performance
General swimming has increased during June.
   
  KPI 0609 Visitors to Peele Leisure Centre               Number Monthly     9,250.... 6,753....          21,78...      26,85...                        101,5...              ?
  Period Performance
The school's usage is lower than anticipated, also half term and exams fell during this month.
  Improvement Action
The school's usage is outside the control of both SHDC and Leisure Connection.

                                     IH3 Understand and meet the changing cultural needs of the population to support community cohesion
                                                               Project
Detail    Description                      Lead                          Report... Summary Comments
                                                               Status
                                                                                        Period Performance
                                                                                        The projects developed to address community cohesion and meet the
                                                                                        recommendations of SHDC's Community Cohesion Policy and the RAZ Commission
                                                                                        into Community Cohesion report recommendations are on track and will be
                                                                                        delivered.  This is the final year of Area Based Grant for Community Cohesion 
                                                                                        spend.  On 10th June the Government announced a reduction in the Area Based 
                                                                                        grant for 2010/11. This meant we needed to reduce grant allocations by £64,000
                                                                                        across the projects. A decision on the proposals will be made in July 2010. As a
                                                                                        result of this, some project outcomes will be revised but the project as a whole is

                                                                                                                                                                                   Page 23 of 38
                                                               on track. An implication for SHDC from an HR perspective is the likely end of the
                                                               Community Integration Officer post 3 months early in order to make savings which
                                                               will have implications for end of project evaluation. The post operational budget
                                                               has also been reduced
                                                               Project Task Summary

                                                                     Community Integration Officer - monitoring and project support, Migration
                                                                      Impact Fund implications, County Hate Crime proposals, MSO equality
                                                                      support, Flash Fund, Community Action Team, funding bid to Heritage
                                                                      Lottery Fund to translate Wide Horizons book, audio book being developed,
                                                                      developing website
                                                                     Language Tuition project - audit report completed in March 2010, classes
                                                                      established across the district, website www.lesh.org.uk created and
                                                                      populated, publicity material created
                                                                     Sports Tour - Easter Tour 1260 attendees in 2 weeks, 17 intergenerational
                                                                      activities with 460 attendees, 53 activities in South Holland. Summer Tour
                                                                      planned, 88 activities, 20 community avtivities
                                                                     Community Choir - very positive evalutaion comments, 12 sessions taken
                                                                      place to-date, 192 attendees, will perform at the Food Festival launch
                                                                     South Holland Food Festival - 10K sponsorship from Bakkavor confirmed,
                                                                      100+ fringe events scheduled, 21 stalls booked for fair to-date, 97,000
                                                                      leaflets distributed, itinerary printed and distributed, support from Latvian
       Target government support                                      and Polish embassies for the event
       through the Area Based                                        Thomas Cowley Intergenerational Project - Garden Party hosted by students
IH3a   Grant (ABG) funding to those   Holmes, Emily   Jun 10          for older residents held on 30th June, 90 students attended Holocaust
       communities with the                                           Centre, assisted at Ruby Hunt centre in kitchen and gardens, 5 adults on
       greatest need.                                                 literacy and numeracy courses, Big Tidy-Ups across Donington very
                                                                      successful
                                                                     Britain in Bloom - progressing well, positive engagement from 4 local
                                                                      neighbourhood localities, good partnership working with local police beat
                                                                      team and other agencies, real intergenerational cohesion progress in St
                                                                      Matthew's Drive, Sutton Bridge.
                                                                     Strengthening Local Communities - Placecheck progressing in Westmere
                                                                      area of Sutton Bridge
                                                                     Transnational Activity and Citizenship - Citizenship charter complete and in
                                                                      schools, assessment team established and framework created, Charter
                                                                      has been taken to Poland and a national citizenship conference in Durham, 
                                                                      well received. Youth Democracy project will take place in South Holland with
                                                                      representatives from Poland, Latvia and Hungary
                                                                     Pride in South Holland Awards - 2010 event scheduled for November 25th
                                                                     Heritage Book - completed in 09/10 being distributed across the district, well
                                                                      received, bids for translation and audio copies have been completed
                                                                     Intergenerational Film Project - 3 projects identified: Holbeach Hurn Village
                                                                      Hall Committee, Donington IDEA and Youth Club, South Holland Youth Club -
                                                                      27th May the groups met with the film company to progress their individual
                                                                      projects
                                                                     Transnational Activity Partnership - developing support guides for primary
                                                                      schools working towards international status, developing intergenerational
                                                                      work and extended citizenship and inter-community activities
                                                               Period Performance
                                                               The Council was awarded 'Achieving Status' of the Equality Framework for Local
                                                               Government in December 2010. Service business plans for 2010/11 focus on key
                                                               gaps and priority areas. Much of the focus is Merged Services and ensuring

                                                                                                                                                       Page 24 of 38
                                                                                            equality requirements are met during the change process. Work is progressing,
                                                                                            there are no concerns.
                                                                                            Project Task Summary
          Maintain and progress our
          standard through the                                                                     collated information for annual report
IH3b                                         Holmes, Emily                         Jun 10          key priorities identified in service business plans
          Equality Framework for Local
          Government (EFLG).                                                                       EIAs refreshed and updated where relevant and proportional
                                                                                                   Equality Act 2010 legislation reviewed for implications - awaiting further
                                                                                                    national guidance
                                                                                                   Work on Merged Service equality implications has been undertaken and is
                                                                                                    ongoing
          Continue to review and
                                                                                          Period Performance
          revise statistical information
IH3c                                         Edwards, James                        Jun 10 Health Profile, population figures and latest unemployment all made available on
          in relation to community
                                                                                          SHINE
          need.
                                                                       IH3 Supporting Performance Indicators
                                                                                                                                                     DOT
                                                                                                                                                                                         YE
                                                                               Target       Actual      Period     Actual        Target     YTD      (Against   Target    Forecast
                                                       Unit         Collect...                                                                                                           Forecast
                                                                               (Period)     (Period)    Status     (YTD)         (YTD)      Status   LY         (YE)      (YE)
                                                                                                                                                                                         Status
                                                                                                                                                     actual)
  NI110 Young people's participation in positive
                                                        Percentage Annual           66.20     71.00               71.00      66.20                          72.00         ?
activities
  Period Performance
This NI is captured externally through the Active People Survey. It is an indication of whether the work we are doing to encourage more active pursuits for young people is working.
   

                                                              Data Quality (measures missing data and their last values)
                                                                                                                                                DOT
                                                                                       Last                                                                                              YE
                                                                          YTD                          Last                                     (Against   Target        Forecast
                                                                                       Actual                       Collect...     Collector                                             Forecast
                                                                          Status                       Report...                                LY         (YE)          (YE)
                                                                                       (YTD)                                                                                             Status
                                                                                                                                                actual)
  KPI 1112 % qualifying new developments that have                                                                                 Gary
                                                                                                                    Annual                                      100.00
provided 14% of open space as stipulated                                                                                           Alexan...
  NI056i Percentage of children in Year 6 with height and
                                                                                               18.50      31/03... Annual          County                        17.40               ?
weight recorded who are obese
                                                                                                                                   Karen
  NI008 Adult participation in sport                                                           19.00      31/03... Annual                                        20.70               ?
                                                                                                                                   Howden
  NI057 Children and young people's participation in high-
                                                                                               81.00      31/03... Annual          County                        85.00               ?
quality PE and sport




                                                                                                                                                                                          Page 25 of 38
Page 26 of 38
Improving Access to Services
                                                                             AS Improving Access to Services
                                                                                                                                                                                Overall
Programme Leads:                                                       Making a Difference:                                                                                     Priority
                                                                                                                                                                                Status
                                                                       Our aim is to provide easy access to our services in a customer focused way, providing
                                                                       excellent value for money and exceeding the expectations of customers and
                                                                       stakeholders, thereby reducing the need for people to contact us unnecessarily.
                                                                       We expect the actions we are taking to contribute towards improvement in the following
                                                                       ways:
Programme Sponsor: Sarah Naylor - Corporate Director
Outcome Lead: Jim Scarsbrook - Head of Customer, Legal &                 1. Increasing customer satisfaction.
Member Services                                                          2. Communicating well with our citizens so that they have the information they need
Portfolio Leads: Cllr G Porter and Cllr P Espin                             to make informed choices and are well informed about the council, it's services,
                                                                            how to contact their elected Councillor and how to make a complaint.
                                                                         3. Increasing access to all our services, including access by public transport,
                                                                            expanding our services into communities across the district, increasing web
                                                                            accessibility and the number of services available on-line and increasing the
                                                                            number of services provided jointly with partners.

                                                                          AS1 Supporting Performance Indicators
                                                                                                                                                     DOT
                                                                                                                                                                                       YE
                                                                                     Target     Actual     Period   Actual     Target     YTD        (Against   Target     Forecast
                                                           Unit         Collect...                                                                                                     F...
                                                                                     (Period)   (Period)   Status   (YTD)      (YTD)      Status     LY         (YE)       (YE)
                                                                                                                                                                                       St...
                                                                                                                                                     actual)
  KPI 0407 % incoming phone calls to switchboard
                                                             Percentage Monthly           87.00      77.00                 77.39       87.00                             87.00           ?
answered in 15 seconds
  Period Performance
Performance has been consistent with that of last month. The new switchboard operators are still in a period of learning and we have lost the existing staff skilled in this area to new C
Grade Advisor posts. The switchboard continues to be manned wherever possible with two members of staff during peak periods. Due to sickness and staff holidays this has not been
possible to achieve for much of the month.
   
  KPI 0408 % incoming phone calls to switchboard
                                                             Percentage Monthly            2.00       3.85                  3.65        2.00                               2.00          ?
abandoned by customers
  Period Performance
A slight decline in performance. The new members of staff operating the switchboard are still in a learning period and the staff that were carrying out this function are now performing C
grade advisor roles.
   
  KPI 0409 % incoming calls to customer services
                                                             Percentage Monthly            4.50      14.00                 11.05        4.50                               4.50          ?
abandoned by customers
  Period Performance
Abandoned calls increased to 14% this month. There has been a lot of change over the past few weeks with B grades moving to C Grade posts, 3 experienced D Grade advisors taking
maternity leave and some sickness absence. The C grade staff and new switchboard staff are still in a period of learning. Actions are being taken by the CSM and Team leader to ensure
maximum performance during this period of change and reduced skills on the team.
   
  KPI 0410 % incoming phone calls to contact
                                                             Percentage Monthly           70.00      48.00                 55.00       70.00                             70.00           ?
centre answered in 30 seconds
  Period Performance
Performance has declined in this area which can be attributed to experienced D Grade Advisors taking maternity leave. C Grade Advisors have been recruited to these posts and are still in
a period of learning. In addition there has been sickness and it is peak holiday period which has impacted on resources available within CSC.
   


                                                                                                                                                                            Page 27 of 38
   KPI 0411 Average waiting time for Priory road              Minutes     Monthly          10.00      10.05                  8.77      10.00                             10.00          ?
face to face customers
    
    
   KPI 0412 Satisfaction measures - web                       Percentage Monthly           95.00      88.00                 85.67      95.00                             95.00          ?
   Period Performance
There were 21449 web site user sessions for June.
19 customers provided feedback with 14 of these rating their visit good/average.
5 customers felt their visit to the website was a poor experience for them.
 
    
   KPI 0414 Satisfaction measures - telephone                 Percentage Monthly           95.00      95.00                 95.00      95.00                             95.00          ?
    
    
   KPI 0435 Avoidable Contact                                 Number      Annual           18.00       9.30                  9.30      18.00                                            ?
    
    

                                                                                  AS2 Improve communication
                                                                        Project
Detail     Description                         Lead                                 Report...   Summary Comments
                                                                        Status
           Determine and/or clarify
           service standards across all                                                        Period Performance
AS2a       services to ensure that our         Lawton, Mel                              Jun 10 No work has been done on this as yet, it will be addressed through the merged
           customers know what they                                                            services SLAs (Service Level Agreements)
           can expect.
                                                                                               Period Performance
           Use South Holland Now to                                                            The magazine deadlines have been met and contents were approved by the
AS2b       advertise our services to get       Dabell, Sharon                           Jun 10 editorial committee.
           feedback.                                                                           Project Task Summary
                                                                                               The June edition has been distributed and we are workine on the August edition
                                                                                               Period Performance
                                                                                               All webcasts have gone ahead as planned - a few minor technical problems have
                                                                                               been ironed out.
           Evaluate our webcasting of
                                                                                                
AS2c       meetings and decide future          Dabell, Sharon                           Jun 10
                                                                                               957 people have used this service this quarter
           role out.
                                                                                               Project Task Summary
                                                                                               Webcasted all Development Control meetings, one South Holland Youth Cuoncil
                                                                                               meeting. Most trainees have now carried out one webcast each.
                                                                             AS2 Supporting Performance Indicators
Unit Collected   Target (Period)   Actual (Period)    Period Status   Actual (YTD) Target (YTD) YTD Status DOT (Against LY actual)             Target (YE)   Forecast (YE) YE Forecast Status

                                                                             AS3 Increase access to all our services
                                                                        Project
Detail     Description                         Lead                                Report... Summary Comments
                                                                        Status
           Review the viability of Long
           Sutton Market House as a
                                                                                               Period Performance
           customer access point and
AS3a                                           Lawton, Mel                              Jun 10 This project is on hold at present and will be continued through the merged service
           consider avaialable
                                                                                               work programme.
           alternatives such as Long
           Sutton Library.

                                                                                                                                                                                 Page 28 of 38
                                                                                                 Period Performance
           Evaluate use of customer                                                              Project is on plan. No HR or Finance issues. This is being picked up as part of the
           information kiosks in libraries                                                       service redesign project for the Merged Services Organisation.
AS3b       at Donnington, Crowland and         Lawton, Mel                                Jun 10 Project Task Summary
           Holbeach and determine                                                                Work has been undertaken during this quarter on the service redesign project for
           future role out.                                                                      Customer Services and information kiosks have been considered as part of this.
                                                                                                  
                                                                                                 Period Performance
                                                                                                 All media release have council website included as does South Holland Now and
           Promote web access and the
AS3c                                           Dabell, Sharon                             Jun 10 promotional material.
           use of eforms.
                                                                                                 Project Task Summary
                                                                                                 No specific tasks
           Take advantage of                                                                     Period Performance
AS3d       opportunities to work with          Lawton, Mel                                Jun 10 No work is being done on this at present, it will be picked up by the Merged
           other service providers.                                                              Services Organisation.
                                                                             AS3 Supporting Performance Indicators
                                                                                                                                                                       DOT
                                                                                                                                                                                                                  YE
                                                                                         Target       Actual        Period     Actual         Target        YTD        (Against     Target         Forecast
                                                             Unit           Collect...                                                                                                                            F...
                                                                                         (Period)     (Period)      Status     (YTD)          (YTD)         Status     LY           (YE)           (YE)
                                                                                                                                                                                                                  St...
                                                                                                                                                                       actual)
  KPI 0307 Total web user sessions                           Number         Monthly       22,85...     21,44...                    69,87...     68,57...                             274,2...                 ?
   
   
  KPI 0308 Website uptime                                    Percentage Monthly              98.50          99.98                     99.62         98.50                                  98.50              ?
   
   
  KPI 0905 %LA buildings open to the public where
                                                             Percentage Annual              100.00       100.00                      100.00        100.00                              100.00                 ?
all areas are accessible to people with disabilitie
   
   

                                                                    Data Quality (measures missing data and their last values)
                                                                                                                                                                     DOT
                                                                                            Last                                                                                                                YE
                                                                               YTD                          Last                                                     (Against     Target         Forecast
                                                                                            Actual                      Collect...     Collector                                                                F...
                                                                               Status                       Report...                                                LY           (YE)           (YE)
                                                                                            (YTD)                                                                                                               St...
                                                                                                                                                                     actual)
   KPI 0413 Satisfaction measures - face to face contact                                                ?               Quart...       Mel Lawton                                            -              ?
   NI175 Access to services and facilities by public
                                                                                                    82.00        Mar 09 Annual         County                                         87.00                 ?
transport, walking and cycling




                                                                                                                                                                                                   Page 29 of 38
Page 30 of 38
Democratic Community Leadership
                                                                DCL Democratic Community Leadership
                                                                                                                                                                 Overall
Programme Leads:                                                Making a Difference:                                                                             Priority
                                                                                                                                                                 Status
                                                                Democratic Community Leadership is about making sure that elected district councillors
                                                                are involved at the centre of decision- making in local communities.
                                                                We expect the actions we are taking to contribute towards improvement in the following
                                                                ways:

Programme Sponsor: Sarah Naylor - Corporate Director              1. Strengthen local communities, through enabling members to take a more leading
Outcome Lead: David Fannin - Assistant Chief Executive               role, so that:
                                                                          More people know how to get involved in local decision making and/or feel
Portfolio Leads: Cllr P Espin and Cllr G Taylor
                                                                            they can influence decisions in their local area.
                                                                          More people feel that local public services act on the concerns of local
                                                                            residents.
                                                                          There is more active participation by local people within their local area.
                                                                  2. Elected Councillors who are well informed, trained and supported in their role.
                                                                  3. More effective scrutiny role.
                                       DCL1 Strengthen local communities, through enabling members to take a more leading role
                                                              Project
Detail   Description                      Lead                         Report... Summary Comments
                                                              Status
                                                                                 Period Performance
                                                                                 Establishment of PHoP is on track with no HR or finance issues.
                                                                                 Project Task Summary

                                                                                           Support provided to the 4 PHoP
                                                                                           An additional £12,000 from the RAZ secured for 2010-11 to top up the
                                                                                            £8,000 committed by SHDC (Connecting Communities)
         Establish Portfolio Holders of
                                                                                           3 x Sutton Bridge Multi Agency Group meetings held
         Place at Long Sutton and
                                                                                           Donington budgets allocated to deliver actions in Community Plan incl
         Sutton Bridge, with
DCL1a                                      Johnson, Karen                  Jun 10           support to the Ruby Hunt Centre, Football Club, IDEA, Youth Club and
         appropriate support, and
                                                                                            Flinders Founders
         identify areas for further role
                                                                                           Market stall consultation for Long Sutton Community Led Plan
         out.
                                                                                           Holbeach budget allocated to deliver recomendations in Parish Plan including
                                                                                            support for the teenage drop in station and intergenerational ICT project
                                                                                           3 x community websites established (Holbeach. Long Sutton and Sutton
                                                                                            Bridge)

                                                                                     
                                                                                     
         Improve routes to
         information, to enable
                                                                                    Period Performance
DCL1b    participation and                 Edwards, James                  Jun 10
                                                                                    Ongoing project. There are no budget or HR issues.
         empowerment of local people
         and parish councils.
                                                                                    Period Performance
                                                                                    Progress made according to the timeframe and expectations for arranging Parish
                                                                                    Council liaison meetings and supporting Portfolio Holders of Place. No budget or
         Continue to work with Parish                                               personnel issues.

                                                                                                                                                                            Page 31 of 38
DCL1c    Councils and local                Fannin, David                      Jun 10  
         communities                                                                 Project Task Summary
                                                                                     Parish liaison meeting organised and cancelled due to lack of agenda items from
                                                                                     the Parishes. Portfolio Holders of Place in Long Sutton and Sutton Bridge getting
                                                                                     stuck in. Parish perceptions changing and becoming much more supportive.
                                                                  DCL1 Supporting Performance Indicators
               Target          Actual          Period                                                                             Target     Forecast      YE Forecast
Unit Collected                                                Actual (YTD) Target (YTD) YTD Status DOT (Against LY actual)
               (Period)        (Period)        Status                                                                             (YE)       (YE)          Status

                                                              DCL2 Improve training and support for members
                                                                Project
Detail   Description                       Lead                          Report... Summary Comments
                                                                Status
                                                                                    Period Performance
                                                                                    Project is on plan for Quarter One, with no financial or HR resourcing issues.
         Assess the training needs of                                               Project Task Summary
         Members and tailor the
DCL2a    Member Development                Taylor, Amanda                     Jun 10       Member Development Plan and Training Programme 2010/11 finalised.
         Programme to the identified                                                       Quarter one of Member Development Plan and Training Programme 2010/11
         needs.                                                                             implemented.
                                                                                          Training Evaluation Process has commenced and is being used for both
                                                                                            internal and external member training sessions.
                                                                                     Period Performance
         Make sure Members are                                                       Project on plan. No issues identified.
         sufficiently briefed to provide
DCL2b                                      Taylor, Amanda                     Jun 10 Project Task Summary
         a well informed, strong,
                                                                                     List of partnership meetings is a regular agenda item for both SMT and Executive
         democratically elected voice.
                                                                                     Briefing.
         Provide each Member with a
                                                                                       Period Performance
DCL2c    detailed ward profile and         Edwards, James                     Jun 10
                                                                                       The refreshed ward profiles are on track and are to be published mid August.
         ongoing ward information.
                                                                  DCL2 Supporting Performance Indicators
                                                                                                                                       DOT
                                                                                                                                                                    YE
                                                                          Target   Actual   Period      Actual     Target     YTD      (Against Target     Forecast
                                                    Unit       Collect...                                                                                           Forecast
                                                                          (Period) (Period) Status      (YTD)      (YTD)      Status   LY       (YE)       (YE)
                                                                                                                                                                    Status
                                                                                                                                       actual)
  KPI 0309 No. ward profiles updated in the last 12
                                                    Number Monthly           18.00      19.00              19.00      18.00                        18.00      19.00
months
   
   

                                                              DCL3 develop the role and influence of scrutiny
                                                               Project
Detail   Description                       Lead                          Report... Summary Comments
                                                               Status
         Deliver the Overview &                                                    Period Performance
DCL3a                                      Eldred, Lynn                     Jun 10
         Scrutiny improvement plan                                                 On track - no budget or HR issues.
                                                                  DCL3 Supporting Performance Indicators
                                                                                                                                       DOT
                                                                                                                                                                    YE
                                                                        Target     Actual     Period   Actual    Target     YTD        (Against Target     Forecast
                                                        Unit Collect...                                                                                             Forecast
                                                                        (Period)   (Period)   Status   (YTD)     (YTD)      Status     LY       (YE)       (YE)
                                                                                                                                                                    Status
                                                                                                                                       actual)



                                                                                                                                                                               Page 32 of 38
                                                  Data Quality (measures missing data and their last values)
                                                                                                                   DOT
                                                                      Last                                                                    YE
                                                                                 Last                              (Against Target   Forecast
                                                           YTD Status Actual               Collect... Collector                               Forecast
                                                                                 Report...                         LY       (YE)     (YE)
                                                                      (YTD)                                                                   Status
                                                                                                                   actual)
  KPI 0311 % members with PDRs                                                             Annual     Lyn Eldred               60.00
  KPI 0312 % members who felt their understanding had
                                                                                           Annual     Lyn Eldred               75.00
improved as a result of regulatory training
  KPI 0313 % members who felt their understanding had
                                                                                           Annual     Lyn Eldred               75.00
improved as a result of non-regulatory training
  KPI 0314 % members who felt regulatory training had
                                                                                           Annual     Lyn Eldred               75.00
enhanced their understanding of their role
  KPI 0315 % members who felt non-regulatory training
                                                                                           Annual     Lyn Eldred               75.00
had enhanced their understanding of their role
  KPI 0316 No. members who agree that they understand
                                                                                           Annual     Lyn Eldred               75.00
the O&S process
  KPI 0317 No. members who agree the panel/task group
                                                                                           Annual     Lyn Eldred               75.00
structure works well
  KPI 0318 No. members who agree that O&S holds
                                                                                           Annual     Lyn Eldred               75.00
Cabinet to account




                                                                                                                                                         Page 33 of 38
Page 34 of 38
Maintaining our Capacity to Deliver
                                                                        CD Maintaining our Capacity to Deliver
                                                                                                                                                                                        Overall
Programme Leads:                                                     Making a Difference:                                                                                               Priority
                                                                                                                                                                                        Status
                                                                     Responding to the recession, we need to make sure that our support services and their
                                                                     underlying strategies continue to be sound, to enable effective delivery, and are as lean
                                                                     as possible making sure resources are focused on our frontline services.
                                                                     We expect the actions we are taking to contribute towards;
Programme Sponsor: Sarah Naylor - Corporate Director
Outcome Lead: Steve Larner - Head of Organisational                    1. Managing our finances effectively to deliver value for money.
Development                                                            2. Governing our business to ensure we commission services that provide value for
Portfolio Leads: Cllr P Przyszlak and Cllr P Espin                        money and deliver better outcomes.
                                                                       3. Managing our resources to meet current and future needs and deliver value for
                                                                          money.
                                                                       4. Managing our performance, partnerships, and risks to deliver better outcomes and
                                                                          support sustained improvements.
                                                                                 CD1 Manage our finances
                                                                   Project
Detail     Description                         Lead                              Report...   Summary Comments
                                                                   Status
           Achieve the target of an
           efficiency saving of 4%             Harrison-Wild,
CD1a                                                                                          
           through the Value for Money         Alison
           and Efficiency action plan.
                                               Harrison-Wild,
CD1c                                                                                          
                                               Alison
                                                                       CD1 Supporting Performance Indicators
                                                                                                                                                      DOT
                                                                                                                                                                                            YE
                                                                                 Target      Actual         Period   Actual      Target      YTD      (Against   Target      Forecast
                                                         Unit       Collect...                                                                                                              Forecast
                                                                                 (Period)    (Period)       Status   (YTD)       (YTD)       Status   LY         (YE)        (YE)
                                                                                                                                                                                            Status
                                                                                                                                                      actual)
  KPI 0702 % Council Tax collected                       Percentage Monthly          31.25          30.87                30.87       31.25                           98.30       30.87
   
   
  KPI 0703 % Business Rates collected                    Percentage Monthly          33.50          34.70                34.70       33.50                           99.10       34.70
   
   
  KPI 0902 LA rent collection and arrears,
                                                         Percentage Monthly          95.00          96.12                96.12       95.00                           99.50              ?
proportion of rent collected
   
   
  NI179 Value for money- total net value of on-
                                                         £k         Monthly       36,99...       37,21...             114,6...    113,9...                        646,9...              ?
going cash-releasing gains since start of 2008-9
   
   

                                                                                 CD2 Govern our business
Detail     Description                         Lead                              Report...   Summary Comments

                                                                                                                                                                                 Page 35 of 38
                                                                        Project
                                                                        Status
                                                                                             Period Performance
          Implement the new Data                                                             Work on Performance Plus has delayed the creation and implementation of a new
          Quality Strategy and                                                               Data Quality Strategy in line with the pan Lincolnshire model.
CD2a                                           Dancer, Samantha                       Jun 10
          Information Sharing                                                                Project Task Summary
          Agreement.                                                                         New Strategy will be completed by end of July and implementation will commence
                                                                                             once it has been approved.
                                                                                             Period Performance
          Implement the actions in the                                                       New Business Improvement Plan is in place and Heads of Service are updating
CD2b                                           Dancer, Samantha                       Jun 10
          Improvement Plan.                                                                  this.
                                                                                             The plan will be reviewed quarterly through SMT meetings.
                                                                             CD2 Supporting Performance Indicators
Unit Collected   Target (Period)   Actual (Period)    Period Status   Actual (YTD) Target (YTD) YTD Status DOT (Against LY actual)          Target (YE)   Forecast (YE) YE Forecast Status

                                                                                  CD3 Manage our resources
                                                                        Project
Detail    Description                          Lead                               Report...   Summary Comments
                                                                        Status
                                                                                             Period Performance
          Develop further Lincolnshire                                                       On plan with no budget or HR issues.
          wide shared services with our                                                      Members will make a decision on the pan Lincolnshire ICT Strategy in the Autumn.
CD3b                                           Naylor, Sarah                          Jun 10
          partners, ie ICT Strategy, L                                                       South Holland is participating in the Leadership programme including the role out
          Factor, work on Total Place.                                                       of individual Member's Personal Developmemt Plans, and the development of the
                                                                                             pan Lincolnshire Member Development Programme.
                                                                                             Period Performance
                                                                                             Although some projects have been carried out, and there are a few projects
                                                                                             ongoing at present, there has been little progress made on the majority of the
          Implement our Carbon                                                               Carbon Management Plan. This is mainly due to financial restrictions, as well as
          Management Plan, reducing                                                          human resources. Lack of clarity on whether the continuation of the Salix funding
CD3c                                           Williams, Steve                        Jun 10
          our CO2 emissions by 25%                                                           is also an issue for projects that could have been funded in this way.
          within the next five years.                                                         
                                                                                             At SMT on 7th July it was agreed that realistic timescales for projects would be fed
                                                                                             back to Jacqui Dolby by 21st July, and that a mechanism for new projects to be
                                                                                             included, or unviable projects to be removed was required.
                                                                                             Period Performance
                                                                                             Appointed Surveyor on three month fixed term contract. Currenlty conducting a
                                                                                             full stock condition survey in prepartion for migration to ELDC (Technology Forge
                                                                                             System).  Pending further information regarding shared services.  Once surevys 
                                                                                             are complete - provide up to date information on reapirs and maintenance of all
          Continue implementing our
CD3d                                           Warren, Kim                            Jun 10 Public Buildings to inform the R&R and Capital Programme or infrom on disposal
          Asset Management Plan                                                              potential.
                                                                                             Project Task Summary
                                                                                             All paper plans now completed ont CAD
                                                                                             Overlay of survey data to be included on plans
                                                                                             Completed surveys of Public Building with summary report of findings

                                                                                             Period Performance
          Continue implementing our                                                          We are working within the financial budget but have insufficient staffing resource
CD3e                                           Larner, Steve                          Jun 10 to deliver the agreed implementation plan.  
          Workforce Strategy action
          plan, including better                                                             Project Task Summary
          management of sickness                                                              Only essential work that can be delivered within constrained resources is now

                                                                                                                                                                               Page 36 of 38
           absence.                                                                         being planned. The Workforce Strategy still contains the medium and long term
                                                                                            objectives, but these will be reviewed and delivered within the context of Merged
                                                                                            Services.
                                                                         CD3 Supporting Performance Indicators
                                                                                                                                                 DOT
                                                                                                                                                                                  YE
                                                                               Target     Actual     Period    Actual     Target      YTD        (Against   Target     Forecast
                                                           Unit   Collect...                                                                                                      Forecast
                                                                               (Period)   (Period)   Status    (YTD)      (YTD)       Status     LY         (YE)       (YE)
                                                                                                                                                                                  Status
                                                                                                                                                 actual)
   KPI 1001a Sickness absence- No. days/shifts lost
                                                            Days Monthly             4.15      4.73                   4.73       4.15                          3.90           ?
per FTE to short-term sickness
   Period Performance
Short term sickness increased by 0.26 days/FTE. There were 13 more occasions of sickness in this 12 month period than in the previous rolling 12 month period and an overall increase of
37.1 days sickness. The top three services with the most sickness over this rolling 12 month period were: Housing & Property (1283.1 days), Community & Neighbourhood Services
(1193.7 days) and Planning & Development (432.7 days). The number of days sickness for Customer, Legal & Member Services, Economic & Community Development, Finance and
Planning & Development increased but the number of days sickness for Community & Neighbourhood Services, Housing & Property and Organisational Development reduced. The top
three most common reasons for absence over this rolling 12 month period were: Limbs/Muscles (803.3 days), Mental (617.2 days) and Back/Neck (597.0 days). The largest increases in
sickness came under the following categories: Digestive/Stomach/Bowel (25.6 days), Mental (25.0 days) and Allergy (23.2 days). The greatest reductions in sickness came under the
following categories: Limbs/Muscles (73.4 days), Kidney/Bladder (20.7 days) and Head/Migraine (18.8 days).
 
Sickness monitoring by HR is continuing and action is being taken when necessary according to the triggers set for short term sickness.
 
    
   KPI 1001b Sickness absence - No. days/shifts lost
                                                            Days Monthly             5.08      5.28                   5.28       5.08                          4.50           ?
per FTE to long-tem sickness
   Period Performance
Long term sickness reduced by 0.15 days/FTE. There were 13 more occasions of sickness in this 12 month period than in the previous rolling 12 month period and an overall increase of
37.1 days sickness. The top three services with the most sickness over this rolling 12 month period were: Housing & Property (1283.1 days), Community & Neighbourhood Services
(1193.7 days) and Planning & Development (342.7 days). The number of days sickness for Customer, Legal & Member Services, Economic & Community Development, Finance and
Planning & Development increased but the number of days sickness for Community & Neighbourhood Services, Housing & Property and Organisational Development reduced. The top
three most common reasons for absence over this rolling 12 month period were: Limbs/Muscles (803.3 days), Mental (617.2 days) and Back/Neck (597.0 days). The largest increases in
sickness came under the following categories: Digestive/Stomach/Bowel (25.6 days), Mental (25.0 days) and Allergy (23.2 days). The greatest reductions in sickness came under the
following categories: Limbs/Muscles (73.4 days), Kidney/Bladder (20.7 days) and Head/Migraine (18.8 days).
 
Sickness monitoring by HR is continuing and action is being taken when necessary according to the triggers set for long term sickness.
 
    
   KPI 1039 Satisfaction measures - ICT users               Score Annual             4.90      4.10                   4.10       4.90                          5.10           ?
   Period Performance
This is based on an annual satisfaction survey of system users, where a score is given between 1 and 7, 7 being the highest.
The resources and processes are being reviewed as part of the service re-design by Compass Point Business Services.
 
    

                                                                    CD4 Manage our performance and improvement
                                                                    Project
Detail     Description                        Lead                           Report... Summary Comments
                                                                    Status

           Implement a new                                                                  Period Performance
CD4a       performance management             Dancer, Samantha                       Jun 10 Project is on track with performance monitoring taking place through P+ since
           system (Performance Plus) to                                                     May.
           further embed and integrate

                                                                                                                                                                            Page 37 of 38
           our corporate business, and
           financial planning, and risk.
                                                                         CD4 Supporting Performance Indicators
                                                                                                                                                             DOT
                                                                                                                                                                                                        YE
                                                                            Target      Actual         Period        Actual         Target        YTD        (Against     Target          Forecast
                                                          Unit Collect...                                                                                                                               Forecast
                                                                            (Period)    (Period)       Status        (YTD)          (YTD)         Status     LY           (YE)            (YE)
                                                                                                                                                                                                        Status
                                                                                                                                                             actual)
  NI181 Time taken to process Housing
Benefit/Council Tax Benefit new claims and change         Days Monthly          13.00           9.95                         9.95         13.00                                  13.00         9.95
events
   
   

                                                              Data Quality (measures missing data and their last values)
                                                                                                                                                           DOT
                                                                                  Last                                                                                                                 YE
                                                                      YTD                       Last                                                       (Against     Target          Forecast
                                                                                  Actual                        Collect...    Collector                                                                Forecast
                                                                      Status                    Report...                                                  LY           (YE)            (YE)
                                                                                  (YTD)                                                                                                                Status
                                                                                                                                                           actual)
                                                                                                                              Alison Harrison-
  KPI 0751 Budget savings                                                                   ?                   Monthly                                                  465,7...                  ?
                                                                                                                              Wild
  NI185 CO2 reduction from Local Authority operations                                       ?                   Annual        Jacqueline Dolby                                      -              ?
  NI186 Per capita reduction in CO2 emissions in the LA
                                                                                                         >> Annual            Jacqueline Dolby                                      -              ?
area




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