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					Item                  Qty
Database servers 2U     2
Application Servers 1U   2
AVLT Servers 1U   2
DC & ADC Servers 1U   2
FTP Servers 1U   1
Antivirus Servers : 1U with Server   1
    Antivirus with 150 clients
SAN Storage Solution:                  1




Network Equipment (TCP Network         5
Support: IPv4, IPv6) Managed Gigabit
Ethernet Switches

Network Equipment (TCP Network         8
Support: IPv4, IPv6) PowerConnect
Power-Over-Ethernet Switches


Network Equipment (TCP Network         4
Support: IPv4, IPv6) Managed Layer 3
Gigabit Ethernet Switches




SAN SWITCH                             2
Network Equipment (TCP Network         3
Support: IPv4, IPv6) KVM Switch

Network Equipment (TCP Network         3
Support: IPv4, IPv6) LCD panel,
keyboard, touchpad


Network Equipment (TCP Network         20
Support: IPv4, IPv6) Cat 6 Patch
Panels
Network Equipment (TCP Network         2
Support: IPv4, IPv6) Wireless Router




Unified Threat Management (UTM)        2




Server Load balancer                   2




Rack for Server & Network equipment    4
       Contact Center Solution with
   complete Hardware and software :
   60 Seats with 6 PRI & 10 PSTN for
 incoming and manual Outgoing calls
    scalable upto 150 seats with Hot
      Redundant full high availibilty
    configuration. Hardware specs &
       Software needs to comply to
  standard Contact Center solution) :
  Telecom Switch with Automatic Call
   distribution features & IVR facility.
    When a victim in emergency dials
 Emergency Response Centre, the call
  lands on Switch (PBX). Switch routes
        this call to the idlest agent.
     Some of the features of Telecom
                switches are:
• High end PBX / Telecom switch with
    inbuilt automatic call distribution
      feature with Dynamic Queuing,
        • Support for Voice over IP,
   • Scalable, distributed platform for
              seamless growth
• Modular client / server architecture,
  • Redundant call processing core for
    extra reliability in mission critical
                 enterprises
       • Automatic Identification of
             Incoming Number.
       • Multiple Minutes Providers
Integration with the ability to support
        multiple PRI, PSTN etc lines

 Computer Telephony Integration –CTI
  software helps in generating unique
 incident Id, with the help of caller
      line identification wherever
        available retrieves related
information from Telephone directory
      database and pops up on the
 Communication Officer screen along
    with information regarding the
   number of times the caller called
     Emergency Response Centre.

  Some of the features of Computer
 Telephony Integration (CTI) Server
                 are:
 • Two-way communications facility
that provides the interface Between
 external computer applications and
    the PBX to achieve computer
        telephony integration.
     • Provides APIs to facilitate
integration of Telephony Equipment
            & Applications.
   • Generates events required for
Computer Telephony Integration And
            Voice Logging.

 Interactive Voice Response System
• The System is configured to use IVR
 Telephony Integration (CTI) Server
                 are:
 • Two-way communications facility
that provides the interface Between
 external computer applications and
    the PBX to achieve computer
        telephony integration.
     • Provides APIs to facilitate
integration of Telephony Equipment
            & Applications.
   • Generates events required for
Computer Telephony Integration And
            Voice Logging.

 Interactive Voice Response System
• The System is configured to use IVR
   to handle regular enquiry calls

 Voice Loggers – All the incoming and
outgoing calls to Emergency Response
  Centres are logged using advanced
  compression technology. The voice
                logs can
   be retrieved and are used for
    conducting Quality audit and
                Training
              personnel.

  Call Center Server are used for skill
 based routing of calls, provision for
  historical and call by call statistical
  reports, queuing and presentation,
 can balance workload to the agents,
      provides real time displays.

        Conferencing facility,
Call transfer facility Real-time queue
        and agent monitoring,
           Call Disposition,
 Support of IP phones, Soft phone,
           analog phones,

Dynamic Call Pacing, Call Compliance,
      Centralized Management,
 Barge/Snoop/ Confer Supervision,
        Start to end Reporting,
    Real-time & Historical Report
     Generation Report Designer
  Customizable report generation
      capabilities User/ System/
             Component/
  Performance Based Reports with
   required hardware & Operating
                system.
IP Phones for Contact Center solution   150




Headsets for Contact Center solution    300




Desktops                                80
Additional Monitor Qty                  20
Laptop QTY                              15




Net book – QTY                          45




Color Printer Laser                      2

Multi function Printer                   2




Dot Matrix                               1
Laser Printer:                           2

Modem Qty -4Pair for BSNL PRI line   4 pairs




DVR                                      2
CCTV Cameras                 16




Biometric with RFID + Time   8
Attendance




Television- Qty-4            4




Projector                    4




IP-PBX                       1
Analog Telephones QTY-80              150




Digital Phones                        10




60KVA Online UPS: - with 30 minutes    2
backup on Full load.
Specifications
Processor : Dual Xeon Quad Core processor with minimum 3.0GHz, 12M cache or
above processor (Dual CPU)
Memory : 32GB DDR-3 ECC RDIMM RAM
Hard Disk Drive : 3x600GB 15K RPM SAS 6Gbps Hot-plug Hard Drive " ( Hot
swappable)
Raid controller : Internal with Support for RAID 0,1 & 5
Optical Drive : 8X or Higher DVD Write
Ports : I/O Interface,1 Serial Port,1 Remote management Port other than the serial
Port, 2 PS/2 Ports, 1 Graphic Port, 6 USB Ports. Should also support External
Backup devices like DAT/DLT
Ethernet Port : 4 nos 10/100/1000 ethernet Ports, SAN Connectivity: 2 nos of
6Gbps SAS HBA
PCI Slots : 1 PCI Express, 3x 64 bit PCI-X, 2x 32 bit
Power Supply : Redundant HOT swappable power supply
Video Contoller : Integrated Video Controller with 8 MB DDR SDRAM
Mouse/KB : USB optical Scroll mouse / 107 Key KB should be of same make as
base machine
Certification : EMI/EMC certification for FCC class 15
Safety certification UL (Relevant certification detais should be published in OEM
website)
Manuals/Media : Manuals and Media CD for S/w and Device Drivers
Server Installation Tool : OEM Server Installation Tool for Server Deployment

Management Software : OEM Server Management Software
OEM Remote Deployment Server Software
Remote Mgt of Servers should include Remote Power On/ Off, Detail Server
Status,
Alert Forwarding, Pre Failure Alert on Power supply, Fans, Memory, CPU,HDD
Management of OEM Devices using DMI and 3rd party Devices using SNMP
System Health Monitorin g with PFA for CPU, memor y, HDD


O/S Certification : Microsoft Win 2003/2008 Enterprise Edition Certified, Linux
Certified(Red Hat/SuSE)
Other Items : Power cords for CPU and Monitor, connecting Cord for Monitor and
Display Adaptor
Security : Power-on password; Keyboard password; Parallel and serial interface
control;
Administrator's password
Cooling Fans : Redundant FANs, All FAN modules in the system should be fully
loaded
Warranty : 3 years on-site warranty for all components with labour and spare

Microsoft SQL 2008 enterprise x64 Enterprise Edition with Media Kit (English)

Microsoft Windows Server 2008 R2 SP1, Enterprise Edition,x64,Includes 10 CALs
with Media Kit (English)
TCP Network Support IPv4, IPv6 from day one, High Availability with optional
Microsoft Cluster Support
• FORM Factor: 2U Rack Mountable
Processor : Single Xeon Quad Core processor with minimum 3.0GHz, 12M cache
or above processor.
Memory : 16GB DDR-3 ECC RDIMM RAM
Hard Disk Drive : 2x600GB 15K RPM SAS 6Gbps Hot-plug Hard Drive " ( Hot
swappable)
Raid controller : Internal with Support for RAID 0,1
Optical Drive : 8X or Higher DVD Write
Ports : I/O Interface,1 Serial Port,1 Remote management Port other than the serial
Port, 2 PS/2 Ports, 1 Graphic Port, 6 USB Ports. Should also support External
Backup devices like DAT/DLT
Ethernet Port : 4 nos 10/100/1000 ethernet Ports SAN Connectivity: 2 Nos of
6Gbps SAS HBA
PCI Slots : 1 PCI Express, 3x 64 bit PCI-X, 2x 32 bit
Power Supply : Redundant HOT swappable power supply
Video Contoller : Integrated Video Controller with 8 MB DDR SDRAM
Mouse/KB : USB optical Scroll mouse / 107 Key KB should be of same make as
base machine
Certification : EMI/EMC certification for FCC class 15
Safety certification UL (Relevant certification detais should be published in OEM
website)
Manuals/Media : Manuals and Media CD for S/w and Device Drivers
Server Installation Tool : OEM Server Installation Tool for Server Deployment

Management Software : OEM Server Management Software
OEM Remote Deployment Server Software
Remote Mgt of Servers should include Remote Power On/ Off, Detail Server
Status,
Alert Forwarding, Pre Failure Alert on Power supply, Fans, Memory, CPU,HDD
Management of OEM Devices using DMI and 3rd party Devices using SNMP
System Health Monitorin g with PFA for CPU, memor y, HDD


O/S Certification : Microsoft Win 2003/2008 Enterprise Edition Certified, Linux
Certified(Red Hat/SuSE)
Other Items : Power cords for CPU and Monitor, connecting Cord for Monitor and
Display Adaptor
Security : Power-on password; Keyboard password; Parallel and serial interface
control;
Administrator's password
Cooling Fans : Redundant FANs, All FAN modules in the system should be fully
loaded
Warranty : 3 years on-site warranty for all components with labour and spare.

Microsoft Windows Server 2008 R2 SP1, Enterprise Edition,x64,Includes 10 CALs
with Media Kit (English)
TCP Network Support IPv4, IPv6 from day one, High Availability with optional
Microsoft Cluster Support
• Form Factor: 1U Rack Mountable
Processor : Single Xeon Quad Core processor with minimum 3.0GHz, 12M cache
or above processor
Memory : 16GB DDR-3 ECC RDIMM RAM
Hard Disk Drive : 3x600GB 15K RPM SAS 6Gbps Hot-plug Hard Drive " ( Hot
swappable)
Raid controller : Internal with Support for RAID 0,1 & 5
Optical Drive : 8X or Higher DVD Write
Ports : I/O Interface,1 Serial Port,1 Remote management Port other than the serial
Port, 2 PS/2 Ports, 1 Graphic Port, 6 USB Ports. Should also support External
Backup devices like DAT/DLT
Ethernet Port : 4 nos 10/100/1000 ethernet Ports SAN Connectivity: 2 Nos of
6Gbps SAS HBA
PCI Slots : 1 PCI Express, 3x 64 bit PCI-X, 2x 32 bit
Power Supply : Redundant HOT swappable power supply
Video Contoller : Integrated Video Controller with 8 MB DDR SDRAM
Mouse/KB : USB optical Scroll mouse / 107 Key KB should be of same make as
base machine
Certification : EMI/EMC certification for FCC class 15
Safety certification UL (Relevant certification detais should be published in OEM
website)
Manuals/Media : Manuals and Media CD for S/w and Device Drivers
Server Installation Tool : OEM Server Installation Tool for Server Deployment

Management Software : OEM Server Management Software
OEM Remote Deployment Server Software
Remote Mgt of Servers should include Remote Power On/ Off, Detail Server
Status,
Alert Forwarding, Pre Failure Alert on Power supply, Fans, Memory, CPU,HDD
Management of OEM Devices using DMI and 3rd party Devices using SNMP
System Health Monitorin g with PFA for CPU, memor y, HDD


O/S Certification : Microsoft Win 2003/2008 Enterprise Edition Certified, Linux
Certified(Red Hat/SuSE)
Other Items : Power cords for CPU and Monitor, connecting Cord for Monitor and
Display Adaptor
Security : Power-on password; Keyboard password; Parallel and serial interface
control;
Administrator's password
Cooling Fans : Redundant FANs, All FAN modules in the system should be fully
loaded
Warranty : 3 years on-site warranty for all components with labour and spare.

Microsoft SQL 2008 enterprise x64 Enterprise Edition with Media Kit (English)

Microsoft Windows Server 2008 R2 SP1, Enterprise Edition,x64,Includes 10 CALs
with Media Kit (English)
TCP Network Support IPv4, IPv6 from day one, High Availability with optional
Microsoft Cluster Support
• Form Factor: 1U Rack Mountable
Processor : Single Xeon Quad Core processor with minimum 3.0GHz, 12M cache
or above processor.
Memory : 16GB DDR-3 ECC RDIMM RAM
Hard Disk Drive : 2x600GB 15K RPM SAS 6Gbps Hot-plug Hard Drive " ( Hot
swappable)
Raid controller : Internal with Support for RAID 0,1
Optical Drive : 8X or Higher DVD Write
Ports : I/O Interface,1 Serial Port,1 Remote management Port other than the serial
Port, 2 PS/2 Ports, 1 Graphic Port, 6 USB Ports. Should also support External
Backup devices like DAT/DLT
Ethernet Port : 4 nos 10/100/1000 ethernet Ports SAN Connectivity: 2 Nos of
6Gbps SAS HBA
PCI Slots : 1 PCI Express, 3x 64 bit PCI-X, 2x 32 bit
Power Supply : Redundant HOT swappable power supply
Video Contoller : Integrated Video Controller with 8 MB DDR SDRAM
Mouse/KB : USB optical Scroll mouse / 107 Key KB should be of same make as
base machine
Certification : EMI/EMC certification for FCC class 15
Safety certification UL (Relevant certification detais should be published in OEM
website)
Manuals/Media : Manuals and Media CD for S/w and Device Drivers
Server Installation Tool : OEM Server Installation Tool for Server Deployment

Management Software : OEM Server Management Software
OEM Remote Deployment Server Software
Remote Mgt of Servers should include Remote Power On/ Off, Detail Server
Status,
Alert Forwarding, Pre Failure Alert on Power supply, Fans, Memory, CPU,HDD
Management of OEM Devices using DMI and 3rd party Devices using SNMP
System Health Monitorin g with PFA for CPU, memor y, HDD


O/S Certification : Microsoft Win 2003/2008 Enterprise Edition Certified, Linux
Certified(Red Hat/SuSE)
Other Items : Power cords for CPU and Monitor, connecting Cord for Monitor and
Display Adaptor
Security : Power-on password; Keyboard password; Parallel and serial interface
control;
Administrator's password
Cooling Fans : Redundant FANs, All FAN modules in the system should be fully
loaded
Warranty : 3 years on-site warranty for all components with labour and spare.

Microsoft Windows Server 2008 R2 SP1, Enterprise Edition,x64,Includes 10 CALs
with Media Kit (English)
TCP Network Support IPv4, IPv6 from day one, High Availability with optional
Microsoft Cluster Support
• Form Factor: 1U Rack Mountable
Processor : Single Xeon Quad Core processor with minimum 3.0GHz, 12M cache
or above processor.
Memory : 16GB DDR-3 ECC RDIMM RAM
Hard Disk Drive : 2x600GB 15K RPM SAS 6Gbps Hot-plug Hard Drive " ( Hot
swappable)
Raid controller : Internal with Support for RAID 0,1
Optical Drive : 8X or Higher DVD Write
Ports : I/O Interface,1 Serial Port,1 Remote management Port other than the serial
Port, 2 PS/2 Ports, 1 Graphic Port, 6 USB Ports. Should also support External
Backup devices like DAT/DLT
Ethernet Port : 4 nos 10/100/1000 ethernet Ports SAN Connectivity: 2 Nos of
6Gbps SAS HBA
PCI Slots : 1 PCI Express, 3x 64 bit PCI-X, 2x 32 bit
Power Supply : Redundant HOT swappable power supply
Video Contoller : Integrated Video Controller with 8 MB DDR SDRAM
Mouse/KB : USB optical Scroll mouse / 107 Key KB should be of same make as
base machine
Certification : EMI/EMC certification for FCC class 15
Safety certification UL (Relevant certification detais should be published in OEM
website)
Manuals/Media : Manuals and Media CD for S/w and Device Drivers
Server Installation Tool : OEM Server Installation Tool for Server Deployment

Management Software : OEM Server Management Software
OEM Remote Deployment Server Software
Remote Mgt of Servers should include Remote Power On/ Off, Detail Server
Status,
Alert Forwarding, Pre Failure Alert on Power supply, Fans, Memory, CPU,HDD
Management of OEM Devices using DMI and 3rd party Devices using SNMP
System Health Monitorin g with PFA for CPU, memor y, HDD


O/S Certification : Microsoft Win 2003/2008 Enterprise Edition Certified, Linux
Certified(Red Hat/SuSE)
Other Items : Power cords for CPU and Monitor, connecting Cord for Monitor and
Display Adaptor
Security : Power-on password; Keyboard password; Parallel and serial interface
control;
Administrator's password
Cooling Fans : Redundant Hot swap Fans, All Fan modules in the system should be
fully loaded
Warranty : 3 years on-site warranty for all components with labour and spare.

Microsoft Windows Server 2008 R2 SP1, Enterprise Edition,x64,Includes 10 CALs
with Media Kit (English)
TCP Network Support IPv4, IPv6 from day one, High Availability with optional
Microsoft Cluster Support
• Form Factor: 1U Rack Mountable
Processor : Single Xeon Quad Core processor with minimum 3.0GHz, 12M cache
or above processor.
Memory : 16GB DDR-3 ECC RDIMM RAM
Hard Disk Drive : 2x600GB 15K RPM SAS 6Gbps Hot-plug Hard Drive " ( Hot
swappable)
Raid controller : Internal with Support for RAID 0,1
Optical Drive : 8X or Higher DVD Write
Ports : I/O Interface,1 Serial Port,1 Remote management Port other than the serial
Port, 2 PS/2 Ports, 1 Graphic Port, 6 USB Ports. Should also support External
Backup devices like DAT/DLT
Ethernet Port : 4 nos 10/100/1000 ethernet Ports SAN Connectivity: 2 Nos of
6Gbps SAS HBA
PCI Slots : 1 PCI Express, 3x 64 bit PCI-X, 2x 32 bit
Power Supply : Redundant HOT swappable power supply
Video Contoller : Integrated Video Controller with 8 MB DDR SDRAM
Mouse/KB : USB optical Scroll mouse / 107 Key KB should be of same make as
base machine
Certification : EMI/EMC certification for FCC class 15
Safety certification UL (Relevant certification detais should be published in OEM
website)
Manuals/Media : Manuals and Media CD for S/w and Device Drivers
Server Installation Tool : OEM Server Installation Tool for Server Deployment

Management Software : OEM Server Management Software
OEM Remote Deployment Server Software
Remote Mgt of Servers should include Remote Power On/ Off, Detail Server
Status,
Alert Forwarding, Pre Failure Alert on Power supply, Fans, Memory, CPU,HDD
Management of OEM Devices using DMI and 3rd party Devices using SNMP
System Health Monitorin g with PFA for CPU, memor y, HDD


O/S Certification : Microsoft Win 2003/2008 Enterprise Edition Certified, Linux
Certified(Red Hat/SuSE)
Other Items : Power cords for CPU and Monitor, connecting Cord for Monitor and
Display Adaptor
Security : Power-on password; Keyboard password; Parallel and serial interface
control;
Administrator's password
Cooling Fans : Redundant Hot swap Fans, All Fan modules in the system should be
fully loaded
Warranty : 3 years on-site warranty for all components with labour and spare.

Microsoft Windows Server 2008 R2 SP1, Enterprise Edition,x64,Includes 10 CALs
with Media Kit (English)
TCP Network Support IPv4, IPv6 from day one, High Availability with optional
Microsoft Cluster Support
• Form Factor: 1U Rack Mountable
AntiVirus Server/Client for 150
Realtime Antivirus/Antispyware protection, Desktop Firewall, Intrusion
Detection/Prevention, Device and Application Control, Centrally Managed, Enable
network Access control, Monitor and restrict data copy to removal storage
device, Update from cloud
Dual Active-Active Controllers designed for built-in redundancy, Hot Swap Power
and drives; 99.99% uptime. Each connector should have minimum 2 number
6Gbps SAS port
Required SAS HOT-pluggable hard drives for 15TB usuable space after RAID-5
implementation
The SAN should have upgradable capability to 30TB usable (after RAID-5) without
using any extra hardware except HDD
2TB x 12 = 24TB Storage space
LED Indicators : Front Panel, Hard Drive Carrier, Storage Controller,Power
Supply/Cooling Fan Module.
Host Protocol: 6Gbps SAS connection
TCP Network Support : IPv4, IPv6 core support
RAID Support : RAID 1, RAID 5, RAID 6, RAID 10, and RAID 50
Dual Power supply : Redundant Power supplies with Hot swappable
Rack Support : Ready Rails™ sliding rails
The SAN must support sync and async replication ,
Auto archive & auto Retrievals, stacking module with cables
Storage Array should be configured in a No-Single-Point-of-Failure Architecture.

Reliability : Vertical port sharing, Redundant hot-swappable controllers, power
supplies / cooling fans, and hot-swappable disks, Individual disk drive slot power
control, Cache-to-flash
• Operating Systems Supported : Microsoft Windows OS (all versions after
Windows 2000), RedHat/SUSE Linux
• With All cables and Accessories.
24 ports x 10/100/1000BASE-T Gigabit Ethernet switching ports, 2 SFP+
(10Gb/1Gb) ports, 2 Stacking Ports, 10 Gigabit Ethernet uplink modules, Stacking
module with all required accessories , TCP Network Support IPv4, IPv6 , Rack
mounting
24 10/100/1000BASE-T auto-sensing Gigabit Ethernet switching ports
Power over Ethernet: 4 SFP combo ports for fiber media support, 10 Gigabit
Ethernet uplink modules, Stacking module with all required accessories , Auto-
negotiation for speed, duplex mode.TCP Network Support IPv4, IPv6 , Rack
mounting
24 x 10/100/1000BASE-T auto-sensing Gigabit Ethernet switching ports
4 SFP combo ports for fiber media support
10 Gigabit Ethernet uplink modules,
Stacking module with all required accessories , Auto-negotiation for speed, duplex
mode and flow control, Port mirroring , Flow-based port mirroring, Broadcast
storm control, sFlow iSCSI Auto Configuration, stacking module with cables, TCP
Network Support IPv4, IPv6 , Rack mounting

24 Port Full Size 6Gbps or more SAS SAN switch with redundant power and
required cables for all servers for SAN Connectivity
·16 port combo KVM switch with 16*2m cables and adaptor (USB)


·LCD drawer industrial grade 17" LCD panel, keyboard, touchpad - 1U , Multi-
platform Support PS/2 & USB , Compatible with all KVM switching systems for
multiple server access, Adjustable to various rack depth, Operating System : Dos,
Windows , Linux, etc.

24 port Cat 6 Patch Panels


Wireless Router (IEEE 802.11a, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n) with
10/100/1000Mbps LAN & WAN ports with 2 USB 2.0 Port (Support
Samba(Storage)/FTP Server/Media Server/Printer Server, 3G Dongle support),
Signal Rate 5GHz: Up to 450Mbps, 2.4GHz: Up to 300Mbps, 64/128/152-bit WEP /
WPA / WPA2,WPA-PSK / WPA2-PSK, 3 detachable dual band antennas, Firewall
Security.
• Firewall-Installation, configuration, implementation, support and training.

• VPN and Intrusion Prevention System
• Provision for DMZ
• Anti-Virus & Anti-Spyware / Anti-virus Throughput (Mbps) : 1,250
• Anti-Spam, Outbound Spam Protection
• Domain name support for tunnel end points
• Web Filtering
• Bandwidth Management
• Application, Visibility and Control
• Web Application Firewall
• 3G / WiMAX Connectivity
• IM Archiving & Controls
• Multiple Link Management
• On-Appliance Reporting
• IPv6 Ready
• Wireless Standards IEEE 802.11 a/b/g/n (WEP, WPA, WPA2, 802.11i),
• Content filter
• Multi ISP failover
• Multi ISP Load balancing
• 3G / WiMAX Connectivity
• Application filter
• Wi-Fi Appliances,
• Active-Active High Availability , Multi-core Processing , TCP Network Support
IPv4, IPv6
• UTM throughput (Mbps) : 800, On-Appliance Reporting
• Minimum support of 6 ISP all port support with 10/100/1000BASE-T
• 500 concurrent User upgradable.
• Authenticated Users/Nodes : Unlimited, Concurrent sessions : 1,20,000
high availibilty P2P and P2S, Minimum 8 X GbE port with necessary load balancing
software, IPV6 Ready, Layer 4 and Layer 7 load balancing. Content routing, Direct
Server, Return Mode, Easy to use web based user interface, Health Monitoring,
Auto discovery mode, API Interface, Event notification through e-mail and built in
IPS protection.Rack-mountable
42U Height (Server cum Network rack) STANDS ALONE
Power Distribution Unit with 12 Socket and Over Loading Capacity - Qty 2 each
rack
Fix Vented Shelf - 3
Sliding Shelf for Keyboard - 1
Modem Shelf
Front Panel Mounting Hardware
Cable manager x 6
Front Panel Mounting Hardware (pack of 60 Sets for each rack)
All required Accessories
Contact Center Solution with complete Hardware and software : 60 Seats with 6
PRI & 10 PSTN for incoming and manual Outgoing calls scalable upto 150 seats
with Hot Redundant full high availibilty configuration. Hardware specs &
Software needs to comply to standard Contact Center solution).
For Eg : ACD, CTI, DB, Voice logger, ect
Servers : 2U x 5 Server (Hot redundant) 2 Call server, 2 Application, 1 Management
Processor : Intel Dual Processor Xeon Quad Core 3.0Ghz or above
RAM :16 GB or above
Hard Disk : 600*3 GB SAS with Raid 5 (RAID 0, 1 & 5 Support).
Operating System : CENT OS Ver 5 (LINUX OS) or equivalent
Drive : DVD R/W , Dual, Hot-plug, Redundant Power Supply ( Hot swappable),
I/O Ports Parallel port-1
Serial Port -1, PCI-e Slot -2, USB Port -6, PS/2 Port-2
Integrated Graphics with atleast 8MB Video Memory,
 TCP Network Support IPv4, IPv6,
Ethernet : 2 x Dual Port 1GbE NIC (2 port for LAN & WAN & 2 port for ISCSI SAN)
Key Board & Mouse : Multimedia Keyboard & Optical Mouse
FXO Gateway :2 x 8 port FXO gateway for connectivity with Analog’s lines
Support for SAN storage : (Auto archive & auto Retrievals)
EDS integration API : Integration with EDS solution over web service API / win
socket connector API / along with full protocol information
Scable : Scable to 150 seats

IVRS Application
Voice Processor Add On PRI Card (30 Channel E1 Based) : The Voice Processor card
shall have termination facility for 6*30-channel E1 interface. (4 x 2 port card PRI
card)
The interface shall support the following requirements.
ITU- T G.7.03 compliant 120 ohms (balanced) impedance for E-1.
Support for signaling in use in Local Network.The IVRS shall handle simultaneously
calls on all channels.High quality noise cancellation shall be available in the
System.

Technical Requirements
IVRS
IVRS platform where customers can self assist themselves using/selecting options
on the IVR.using DTMF(dual tone multi frequency) key inputs
Scalability of IVRS
IVRS capability to handle variable call volume
IVRS ability to route call to requisite ACD group
The IVRS to support multiple languages
Routing of incoming calls to the concerned departments
Priority Queuing

ACD
Routing Customer calls based on DID; DNIS(Dialed Number Information Service) or
Routing Customer calls based on CLI
Route a call to a group of agents based on FIFO; LWA (longest wait agent)
Multiple queues
Queue Position or EWT announcement
Language and Skill Selection
Skill Based routing
Voice Logger
Voice Recording Solution which shall record up to 100% of calls for all the
incoming and outgoing calls to Emergency Response

Searching the voice logs;Download voicelogs through a web interface;Availability
of voice logs in mp3 and wav formats.Searching the voice logs on the basis of
phone number, date and time, disposition and so on.Voice compression.Scoring
the agents after listening to the voice logs.Automatic archiving/ backup.

Reporting
Real-time & Historical reports to derive agent productivity, call details, campaign
details, CRM details etc.
Generating comprehensive reports for call details, campaigns details, agents
productivity reports and so on.
System shall have the capability to export all the historical reports using any of the
below formats:- Acrobat Format (PDF), Crystal Reports (RPT), HTML, Excel,
Separated values (CSV).
Easily searchable tool for fetching reports
A web based application that generates business oriented reports
Allow interval based reports
Powerful dynamic reporting
• Graphical queue reports
• Real-time queue and agent data
• Interactive web-based management
• Schedule statistics by email with an unlimited number of recipients.
Customisation/Hybridisation of reports.
Data mining possibilities should be available.
Real-time & Historical Report Generation Report Designer Customizable report
generation capabilities User/ System/ Component/

Supervision and Quality Monitoring
Monitor user log in/out
Telephony console with options to Barge, Snoop, Whisper, Forced Logout,
Conference, End Call options
Supervisor Live call monitoring
Graphical wallboard
Supervisor can download and listen to voice logs
Supervisor can rate the performance of agents after listening to voice logs
Move agents in and out of Queues
Call back management
Monitor live agents and/or Customers through GUI

Screen POP Application
Screen-Pop App (mini-CRM)
CRM to capture details of the customers
Agents can save customer information in the CRM and add comments
CRM to be able to capture account and call history of the customer by default

Agent Application
The application to be a client & web based browser
Agent can select campaigns to work
Agent can hold calls
Agent can transfer calls to other users, IVR, third party numbers, campaigns.
Agent can make conference call with other users/supervisor/
Agent can manually dial customers
Agent should be able to preview the customer details before dialing a particular number.
Login/Logout of the system
Option of changing his/her password
Receive calls
Internal chat with other users




Setting Callbacks
Compatible with SIP/ POE/Loop back/Dual SIP account/VOIP/2x RJ45 ports
10/100/1000/ external Headsets facility and 132/64 Graphic LCD, 3 VOIP
Accounts, Asterisk Validated, HD Voice, HD Codec, HD Handset and HD Speaker,
Dual Ethernet
Binaural Noise Cancelling Headset : Flexible hose microphone boom, Anti static
shock microphone, Micophone: Uni-directional (noise cancellation), Weight: Super
light weight for long hours use , Cable Jack: Quick release with shielded wire,
Accessories: USB, QD-PC, QD-2.5, QD-RJ9, Adjustable headband soft ear cushion,
technology protection against audio spikes.
Processor : Core i3 Processor
Motherboard (Chipset) : OEM Motherboard; Integrated Graphics with dual
monitor support, 2 PCI, 1 PCI Express x 1, & 1 PCI Express x 16. Chipset should be
from same manufacturer of CPU. Chipset must support DDR3 memory, Support
for 6 USB Ports.
System Memory (RAM) : 4 GB DDR3 RAM (Minimum 2 DIMM Slots)
Hard Disk Drive : 320GB Serial ATA HDD, 7200 rpm, Integrated SATA ports

Video Graphics : Integrated Graphics supporting at least 1600 X 900 with Graphics
Media Accelerator
Audio : Integrated High Definition Audio, Min 5.1 Channel Support
Key Board & Mouse : Same OEM Standard (104 Keys) Keyboard & 2-Button
Optical Scroll Mouse
Network Controller : Integrated Gigabit 10/100/1000 Mbps Ethernet Controller

I/O Ports : 1 Serial Port , 1 Parallel Port, Min 6 USB Ports, Audio Out, Mic In, Head
Phone, & Other necessary ports
Expansion Slots : 2* PCI Slots, 1* PCI Express
Form Factor : Micro Tower
Compliance : OEM should have iso 9000:2000 & ISO 14001 certification
PC should have relevant FCC & UL certification
Display : 20" Wide Screen Flat Panel LED Monitor (Minimum Resolution: 1600 x
900)
Genuine Windows(R) 7 Professional 64bit with Media Kit (English)
MS office 2010 Business with Media (English)
Warranty : Comprehensive on site warranty for 3 years
TCP Network Support IPv4, IPv6
20" Wide Screen Flat Panel LED Monitor with Resolution: 1600 x 900
Core i5 processor Second Generation or Above
4GB of memory
320GB of or higher 7.2k RPM SATA Hard Drive
Gigabit LAN/WL/BL/Web Camera/USB ports/HDMI/SD-MMC slot
12.5" or 13’’ display,
9 cell battery
Backpack
TCP Network Support IPv4, IPv6
No CD/DVD drive
Complete cover
Genuine Windows(R) 7 Professional 64bit with Media Kit (English)
MS office 2010 Business with Media (English)
Warranty : Comprehensive on site warranty for 3 years
• AMD processor dual core or Above
• 2GB Of Memory,
• 320GB or higher Hard disk,
• Gigabit LAN/WL/BL/Web Camera/USB ports/HDMI/SD-MMC slot
• 11.6" Inch display,
• Minimum 6 to 8 hours battery backup,
• Backpack,
• Without CD/DVD
• Complete cover
• Genuine Windows(R) 7 Professional 64bit with Media Kit (English)
• MS office 2010 Business with Media
Warranty : Comprehensive on site warranty for 3 years
Print speed upto 20 ppm, min RAM 128MB or more, 600 dpi, with Print, Scan and
Copy, Connectivity: Network and USB
Multi function Printer : (Print/Network Colour
Scan/Copier/DADF/Duplexer/USB/Network (TCP Network Support IPv4,
IPv6)/Scan to folder and email, A3, A4, Legal, Envelopes, minimum 30ppm, with
trolley and 3 cassette.
132 columns Dot Matrix with USB connectivity
Print speed upto 30 ppm, 600x600 dpi, min 16MB RAM or more with Print, Scan,
Copy, Duplex and ADF Connectivity: Network & USB
• User port options: E1, T1, V.35, X.21, RS-530, and 10/100BaseT user port with
bridge or router
• Multiplexer version available with two user ports, integrating V.35/X.21/RS-530
data, 10/100BaseT LAN or E1 traffic over an SHDSL link
• Complies with ITU-T G.991.2 and ETSI 101524 standards for SHDSL
• Operates at multiple data rates between 64 kbps and 4608 kbps enabling single-
platform system upgrades
• working on 230V AC & -48V DC
• Support : T1/E1/PRI
• 1U standalone DVR
• 8 cameras with full HD 1080P display
• Dual encoding streams supported
• TV(BNC)/VGA/HDMI synchronous video output
• Live, recording, playback, backup & remote access & monitoring / capacity of 3
Month online realtime data
• 16 channel simultaneous playback
• Easy backup: Flash drive / USB HDD / USB CD&DVD-RW / Network download

• Alarm triggering screen tips, buzzer, PTZ, e-mail, FTP upload
• Storage Space - 2 TB
• Supports 2 SATA HDD port, support up to 3TB, 2 USB with 2.0 and 3.0 support.
• Built-in web server, multi-DVR client,
• TCP Network Support: IPv4, IPv6
• Network: Ethernet RJ-45 Port
• Network Functions: HTTP, TCP/IP, etc.
• Converting facility mpeg/avi/mp4/etc.
• Necessary cabling and accessories has to be provided
Resolution: HD Resolution
IR camera (distance 20m_
Day & Night
Motion Detection
Necessary cabling and accessories has to be provided
User Capacity:3,000
Transaction Storage : 1,00,000
Communications: RS232, RS485, TCP/IP ,USB
Processor: 32 Bit
Identification time : < =2S
Sensor: OEM Optical Sensor 500 DPI
Card reader: EM RFID(Proximity),
Access Control Interface: 3rd party electric lock, door sensor, exit button, alarm,
Door Bell
Power Supply
Standard Function: Work code ,DLST ,Anti-Pass Back
Optional Function: Web Server ,Wi-Fi ,GPRS ,CDMA ,Battery Backup
Wigand Signal: Input & Output
Display: LCD TFT or higher
Language: English
Door Lock with power supply
Exit Switch
With 500 RFID cards
Necessary cabling and accessories has to be provided.
46 Full HD, LED TV Qty -3
32 Full HD, LED TV Qty -1
Resolution:1920 x 1080 resolution
Internet Connectivity: LAN, Wireless Ready
In the Box: Ultra Slim Wall Mount Support, Remote Control, Batteries, Power
Cable, E-manual, User Manual
Connectivity
Composite Video Input
Component Video Input
USB
HDMI and VGA input
Ethernet (RJ 45):
PC Audio In (Mini Jack):
PC In (D-sub):
Digital Audio Output (Optical):
RF Connection Input(s):
DVI Audio Input
Projection System: LCD
Ceiling mounted and also screen with stand (3 nos) and Sreen wall mounted (1
nos)
Resolution: 1024x768 dots
Projection Mode: High/Standard/Low
Computer Compatibility: MAC / PC
Video Compatibility: NTSC, PAL, SECAM,
HDMI, Wireless support.
Average Bulb life 6000 hours and Additional Projector Bulb
• Single Line Telephone (SLT) QTY – 110 Ext
• Digital Key phone (DKP)- QTY- 8 Ext
• Operator Console (DSS) – QTY-2
• Analog CO line (TWT)-16
• PRI Port : PRI card QTY - 4
• Mobile (GSM) – 8port
• Voice mail system (VMS)
• TCP Network Support : IPv4, IPv6
Caller ID* Compatible
20-One-Touch/ 10-Speed Dialer
20-Redial Memory/ Auto Redial
Hands-Free Speakerphone
Ringer Indicator
39cm Long Curl Cord
2-Step Tilt Angle
Programmable Flash Time Setting
Programmable Tone/ Pulse setting
3-Step Ringer Volume (Off, Low, High)
Dial Lock
2-Line Operation with 3-Way Conference Call
16-Digit LCD with Clock
4 Programmable Dual Coloured Buttons
•Configurable Display
•Four Local Soft key Controls
•Large Message Waiting LED
•24 Character, 3 Line LCD Display
•Context Sensitive programmable display
•Built-in Wall Mount Unit
•6 Programmable Ring Tones
•Speed Dial/DSS Buttons
•Programmable Line Keys with 2 Colour LED
• Feature, Recall, Multi Conference, Redial, Hold, Transfer, Answer, Speaker, Mic .
•Built-in Half Duplex Handsfree Unit
•Over 400 Features

Three phase input and single out, Redundant/Load balancing/failover/Overload

Handling Capacity, LCD SCREEN With indications & Alarms,Maintenance By - Pass
(MBP) Feature, User Replaceable (or hot swap batteries) ability and SMF
batteries.

				
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