HLSM066 the effective healthcare manager

							UNIVERSITY MODULAR FRAMEWORK -MODULE SPECIFICATION

All items with a star (*) cannot be changed without approval.



SCHOOL *                           School of Health

DIVISION *                         School of Health

FIELD*                             HEALTH AND SOCIAL CARE

MODULE TITLE*                      The Effective Healthcare Manager


MODULE CODE *                  LEVEL*           CREDIT VALUE*                    CO-ORDINATOR

                               7                10                               Linda Lee-Davies
HLSM066


DELIVERY MODE(S)*               Standard
DELIVERY                        UON
LOCATION(S)*

PRE-REQUISITES*:

None

CO-REQUISITES*:

None

RESTRICTIONS*:

None


SUPPLEMENTARY REGULATIONS*:

This module has no supplementary regulations

DESCRIPTION*:

The environment within which healthcare managers operate is characterised by fast
and continual change. Effective managers have a number of key management skills
and are able to continually learn and develop themselves. Personal effectiveness is
not a static condition - it depends on constant self-development, a process whereby
the individual takes responsibility for their own learning and the means of achieving it.
This module will introduce students to a number of key management skills and the
processes involved in personal development. It will explore the application of these
skills within a healthcare environment. Completion of the module will enhance a
This module specification was produced using the Academic Database on 5-Nov-12
student's key skills and enable them to begin the life-long process of self-
development and make positive contributions to the delivery of healthcare.


OVERALL AIM(S) FOR THE MODULE* (Max 2 bullet points)

To enable students to improve their knowledge and competence in a range of key
management skills

To establish the relevance and transferability of these skills to other functional areas
of management and in particular to a healthcare environment.

To provide opportunities for students to identify areas for personal development

To enable students to understand the processes involved in self-development.

LEARNING OUTCOMES*: (Max of 10)

On successful completion of the module, students will be able to:

Knowledge and Understanding
a)  Evaluate and apply the processes for effective personal development and
    reflective learning
b)  Analyse their current job role within healthcare and identify development needs
    and opportunities

Subject-specific skills
c)   Synthesise from a range of information sources their own priority areas for
     development and construct specific action plans to address these
d)   Apply specific skills relating to personal management effectiveness in the key
     areas of
'    Learning from experience and reflective writing
'    Assessing own performance and staff performance
'    Interpersonal skills and effective communication
'    Problem solving, including analytical and creative methods
'    Decision making
'    Delegation
'    Time management, prioritisation and assertiveness
'    Emotional resilience



INDICATIVE CONTENT:

Personal development and learning from experience
·     The hierarchy of learning and links to the learning organisation
·     Learning styles - knowing own and managing the differences in a team
·     Learning from experience - Assessing personal performance through
      constructive reflection as well as results
Feedback
Interpersonal skills

This module specification was produced using the Academic Database on 5-Nov-12
Verbal and non-verbal behaviour
Business behaviour - chairing skills, presentation skills and motivation techniques
Problem solving
Problems and puzzles
Seven stage problem solving process
Problem solving techniques - analytical and creative
Decision making
Principles of effective decision making
Decision making models
Use of intuition in decision making
Delegation
Principles of delegation
Over and under delegation
Delegation checklist
Time management and Assertiveness
·      Mechanical and behavioural aspects of time management
·      Analysing time use and prioritising correctly
·      Improving personal productivity
·      Using assertiveness techniques
Emotional resilience
Recognising signs of stress - in self and others
Developing and implementing coping strategies for self and staff


JUSTIFICATION OF TEACHING, LEARNING AND ASSESSMENT STRATEGY*:

Sessions will be conducted in workshop style and complemented with workbook
material including revision and self-assessment material that will be reviewed at the
beginning of each session. These exercises, together with a variety of case study
work, will provide students with an opportunity to experiment with and reflect upon
the application of theory and concepts. The teaching strategy will illustrate the
importance of applying module material to a healthcare work environment to enhance
effectiveness. Teaching will be supported and complemented with guest lectures and
the use of videos. A variety of private and public sector examples will be used as case
study material.

TEACHING, LEARNING + ASSESSMENT ACTIVITIES                                 STUDYHOURS
Tutor led learning sessions                                                36
Self directed study                                                        28
Assessment preparation and research                                        36
TOTAL                                                                      100



CONTEXT*

Students are required to complete four assignments. Each assignment task must be
submitted if the module is to be passed. The student must gain a combined
mark/grade of at least 50% if the module is to be passed. The problem solving and
decision making assignments require the student to apply techniques and concepts
covered in the module to a healthcare work environment. They are then required to

This module specification was produced using the Academic Database on 5-Nov-12
produce 500 word reports showing how they have understood the module content and
applied it to their workplace. They are also required to reflect on their learning from
these experiences. The time management assignment requires students to maintain
an activity log so they can analyse how they are currently using their time. They then
have identify the implication of their time use for themselves, their colleagues and
their organisation before developing an action plan for improvement. This assignment
means that student have to demonstrate their understanding of the principles of time
management and apply them to the workplace. The personal development plan
requires students to analyse their current level of performance using 360 degree
feedback and other techniques. They have to identify their strengths and weaknesses
and devise a personal development plan. This assignment means that students have
got to both demonstrate their understanding of the principles of self-analysis and self-
development and apply them to the workplace.

ASSESSMENT STRUCTURE*

Assessment Items                                             Units Weighting Learning Outcomes
AS1- Problem solving assignment.
     Individual written 500 word report                         0.5        15    a, b, d
AS2- Decision making assignment.
     Individual written report 500 words.                       0.5        15    a, b, d
AS3- Time management assignment.
     Individual written report 500 words.                       0.5        15    a, b, d
AS4- Personal development plan.
     Individual written report 1,500 words                      1          55    a, b, c


ASSESSMENT CRITERIA

Problem solving
Description of problem
Description of problem solving techniques used, including rationale
Results of implementing the selected problem solving techniques on the problem
Learning from the whole experience
Decision making
Description of decision
How information about facts and feelings necessary for the decision to be made were
obtained
How the information was analysed
How the decision was implemented
How, when and to whom the decision was communicated
Reference to appropriate decision making models
The result of the decision
Learning from the whole experience
Time management
Maintenance of an activity log for at least two weeks
Analysis of strengths and weaknesses of current time management
Analysis of current time management for the student, their colleagues and their
organisation -
Action plan for improving time management (including reference to the behaviours
that need to be employed)
Personal development plan
This module specification was produced using the Academic Database on 5-Nov-12
Identification of current strengths and weaknesses (including use of 360 degree
feedback)
Development objectives including a career gap analysis
On- and off-job development activities employed to achieve objectives with reflective
writing on achievements
Resources and support needed
Problems anticipated and how to overcome them


APPROVAL/ REVIEW DATES:

Version: 4

Date of approval: 9 October 2006

Date of revision:        June 2007       Section:Reviewed for PSR




This module specification was produced using the Academic Database on 5-Nov-12