Monitoring and Evaluation

Document Sample
Monitoring and Evaluation Powered By Docstoc
					Success!! – Improving
progress measurement
     Carol Candler (NRF)
Mike Burgess (Phoenix Detached
        Youth Project)

Thank you for joining us today.
        What this is about

           Today is all about
          celebrating success

• Why we need to capture progress
• Ways of doing it
• How to use the learning from it
     Exercise - Introductions

• In 2’s
• Not someone you work with or know well

• Who they are, what they do, what they like
  about their job
             What this is about
    Why we ask you to monitor and evaluate

• To learn from what you do and the people you work with
  (what works)
• To show what you’ve delivered and why it’s important
• To celebrate what you’ve achieved
   – The people you work with
   – Your organisation
• To share ‘the magic’

• Introduction to Progress Measures (soft
• Some tools you can use
• Introduction to the Success Star
• Q&A
• Lunch & learning
   What you are trying to achieve

       Not a simple cause and effect

• Simple problem: following a recipe
• Complicated problem: sending a rocket to the
• Complex problem: raising a child

• Evaluation is
  – a way to get at what works – and what doesn’t.
  – a way to help us understand and solve problems
    more effectively as time goes on – to improve our
    work and provide better services and support.
  – a way to get at the ‘so what’ and celebrate success
• Evaluation is not an event…but is an ongoing
         Outcomes evaluation

Why ‘soft outcomes’ measures?
• ‘Complex problem’ – not a straight line
• Not just numbers / Measuring changes
  and progress
• Capturing evidence of ‘success’ for
  individuals / with individuals
  Why it is important to use a soft
    outcomes / progress tool

• As a way of working with individuals
• So the individuals you work with can see
  their progress
• You can see what difference you are
  making and what is making the difference
• You can demonstrate progress to
  stakeholders / funders
  Harrington/Young Research and
Aims of the work
• to map what tools are available
• To assess their pros and cons
• To develop free / easy to use tools
• To pilot them with real organisations and
  real people
    Research Findings - Benefits
For Young People / Individual
• Able to set own targets
• Able to access own information
• Owning development tools and decision
• Help to recognise own progress and
• Empowering and reflective process
• Learn about planning and taking
      Research Findings - Benefits
For Practitioners
• Measuring progress central to work with young people /
• Supports initial engagement and helps workers describe
  what they do
• Enables workers to develop their own skills
• Form basis of clear delivery plans for workers
• Able to see progress of individuals as a result of their
  work / change approach where necessary
• Can exchange info with other workers (shared language)
• Useful planning and evaluation tool
     Research Findings - Benefits

For the Project / Organisation
• Evidence for funders / support for applications
• Professionalisation of project (influence
• Easy way to demonstrate progress
• Using the same system provides continuity for
  individuals if worker changes
• Measure impact and whether project is
  achieving it’s goals
  Research Findings – Challenges /
• Differing definitions – ‘outcomes’,
  achievements vs progress
• Formality / rigidity (need to maintain focus on
  individuals needs and ‘reverses’)
• Time
• Workers understanding and skills
• Laptop vs paper
• Detached vs centre based
        Developing the H/Y Tools
Key principles
• Identify individual’s starting point and provide
  evidence of changes / benefits as a result of
• Needs to be easy to use / understand
• Useful as individual’s own evidence of progress
  and development
• Encourage worker and individual to reflect /
• Provide a mechanism for organisation to
  demonstrate it’s impact (accountability)
          Approaches / tools
• Success star (Phoenix)
• Outcomes Stars (Triangle)

The Harrington/Young tools for NRF
• Personal Profiles
• Personal Development Record
• Radar Chart
                Outcomes Stars
16 current stars including:
• Older Person’s Star
• Mental Health Recovery
• Alcohol Recovery
• Domestic Violence
• Children
• Teen star
• Homelessness

Triangle Consulting
Outcomes Stars (MHR)
                           PERSONAL PROFILE

1. What is good about my life at the

2. What would I like to be different
about my life?

3. What would I like to be different
about me?

4. What could I do to make those
differences happen?

5. What specifically do I want to
achieve? (outcomes)

6. What activities would help me to
get there?

7. What support would help me to get
                              PERSONAL DEVELOPMENT RECORD


What do I want to achieve?
What goals or targets do I want to set for myself?

                           MY LIST OF PERSONAL DEVELOPMENT
                           GOALS & TARGETS
Radar Chart
Success Star
Any questions?
  Sources of support / information

• Our website (‘Tools’ section in Resource
• Outcomes Stars (Triangle Consulting)
• Charities Evaluation Service
• New Philanthropy Capital
• Kellog, Rockerfeller Foundations (US)
• And many more ……….
              Thank You
• Lunch

• Opportunity to discuss your thoughts /
  experiences or ask any questions you still

• Feedback forms

Shared By: