Janet Shock Resume

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					                                             Janet Shock, MBA
Ellicott City, MD                                              Email: rjconsulting@verizon.net
Home: 410-418-5189                                             Mobile: 410-458-3874
                            EXECUTIVE SUMMARY
A recognized leader with personal integrity, excellent communication skills, and experience implementing change that makes
a difference. Over 15 years experience leading, coaching, and mentoring teams. Superb analytical, resolution, and
implementation skills. Critical thinker who works independently to identify solutions to problems. A driver of corporate
strategy through identifying talent for management roles. Engaging team leader with proven expertise in the following:
Leading & developing colleaguesDriving resultsDesigning variable compensation plansDirecting management
development programsPlanning corporate events Developing performance management systems Crafting recognition &
rewards programs
Provident Bank (now M&T Bank), Baltimore, MD                                                1998-2009
                      Vice President, Sales & Service Support Manager (2005-2009)/ Staff of 7
   Designed, implemented, & maintained variable compensation plans for 140 branch network (1,000 employees).
   Launched & led a management development program to prepare college graduates to become Branch
   Managers, overseeing the entire program from hiring, developing, & coaching to placing graduates in management roles.
   Capitalized on technology from a sales & service perspective. Assessed training curriculum for branch network &
   implement enhancements. Played an integral role in the success of building a relationship sales culture through creating
   sales & service resources for the branch network.
    Selected from 2,000 employees to serve on first Chairman’s Leadership Advisory Council with 15 colleagues (2/08).
       Council’s mission: Create a high performance culture through the collaboration & engagement of top talent across
       the organization in the development & execution of leadership initiatives & corporate strategies
    Nominated to the 2006 President’s Provident Way Club, which was the highest form of recognition within the
       company. 2% of the company’s 2,000 employees were nominated annually
    Oversaw a $2 M incentive budget
    Completely overhauled the variable compensation plans in 2008 while simultaneously working with a new outside
       vendor to program incentive plans and enhance sales reporting
    Retained 76% of 17 Management trainees
    Led an interdepartmental team to craft a bankwide recognition program, bankwide communication & email
       standards, and The Provident Way statement to provide guidance for Bank colleagues on how to live the mission
       statement & core values
    Implemented branch Rewards & Recognition, Minimum Sales Expectations, Product Knowledge resources, Sales &
       customer service huddles, & multiple user friendly Intranet sites
    Implemented, in record time, a system to track branch calling results. Increased percentage of customers called from
       10% to 90% during the first year after implementation. Presented the success of the system at the vendor’s annual
       user conference
    Developed performance management system to align management metrics with strategic objectives
    Planned corporate events involving 1,000 colleagues & breakout sessions
                                        Vice President, Project Manager (2004)
   Provided management & operational support to District & Regional Managers to enable them to better focus on
   achieving sales & service objectives.
    Successfully chaired bankwide United Way campaign
    Volunteered to represent the District Managers in unemployment hearings for a complicated employee situation
       involving 11 employees in 3 regions. Received accolades from legal counsel & management for results achieved
                                            Janet Shock, MBA
Ellicott City, MD                                                 Email: rjconsulting@verizon.net
Home: 410-418-5189                                                Mobile: 410-458-3874
                   PROFESSIONAL ACCOMPLISHMENTS (Cont’d)
                                  Vice President, District Manager (2002-2003)/ Staff of 85
   Led & directed a district with 11 branches & $600 M in deposits to achieve sales, service, & operational results
    Exceeded annual deposit & loan goals
    Effectively managed losses, salaries, and overtime well within budget
    Exceeded customer service survey goals
    Demonstrated exceptional ability to effectively work through difficult employee situations
    Selected to serve on the Corporate Contributions Committee to make recommendations on fund allocation
                                  Vice President, Market Manager (2000-2002), Staff of 30
   Led & directed a market with 5 branches & $80 M in deposits to achieve sales, service, & operational results
    Exceeded loan, checking accounts on hand, & service goals, which resulted in promotion to District Manager
                                Vice President, Consumer Banking Acquisition Team (2000)
   Spearheaded acquisition of savings bank with $240 M in assets for the Consumer Banking division
    Identified & retained top performing branch employees & effectively transitioned the branches from a Savings &
      Loan environment to a Commercial Bank environment.
                Vice President (promoted 1999), Retail Sales & Staffing Manager (1998-2002)/ Staff of 100
   Designed, implemented, & maintained variable compensation plans for branch network. Managed floating employee
   pool to cover branch vacancies. Managed administrative staff who supported senior level Consumer Banking managers.
   Implemented & directed Bank at Work Program. Facilitated annual branch leveling process to assess branch complexity
    Spearheaded moving the Incentive plan processing in-house, which saved money & and improved the quality of the
    Significantly reduced employee turnover from 60% to 30% through improved communication, leadership, and
      management. Won the retention award for Providing Reasons for Employees to Stay & Succeed
    Oversaw $2 M incentive budget
NationsBank (now Bank of America), Baltimore, MD                                                    1997-1998
                    Assistant Vice President, Branch Manager (1997-1998)/ Staff of 14
  Led & managed team to achieve the sales, customer service, & operational results of the branch.
Citizens Bank (now SunTrust), Laurel, MD                                                            1992-1996
                      Assistant Vice President, Branch Manager (1993-1996)/ Staff of 8
  Led & managed team to achieve the sales, customer service, & operational results of the branch
   Consistently achieved in the top 10% of Branch Managers
   Grew commercial business through actively prospecting existing and potential clients.
                                                Assistant Manager (1993)
                                             Management Associate (1992)
MBA            Loyola College         Finance          3.78              1998
BA             University of Virginia Economics        3.00              1992
                         COMMUNITY INVOLVEMENT
Financial Secretary: 2002-2008, Youth Leader: 2001-2008, Spiritual Growth Committee: 2006-2008, Deacon: 2001-2004
OPERATION HOPE, Baltimore, MD. 2004-2005.
Taught financial literacy to high school students, Edmondson High School, Baltimore, MD


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