Janet Shock Resume

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					                                             Janet Shock, MBA
Ellicott City, MD                                              Email: rjconsulting@verizon.net
Home: 410-418-5189                                             Mobile: 410-458-3874
_______________________________________________________________________________
                            EXECUTIVE SUMMARY
A recognized leader with personal integrity, excellent communication skills, and experience implementing change that makes
a difference. Over 15 years experience leading, coaching, and mentoring teams. Superb analytical, resolution, and
implementation skills. Critical thinker who works independently to identify solutions to problems. A driver of corporate
strategy through identifying talent for management roles. Engaging team leader with proven expertise in the following:
Leading & developing colleaguesDriving resultsDesigning variable compensation plansDirecting management
development programsPlanning corporate events Developing performance management systems Crafting recognition &
rewards programs
____________________________________________________________________________________________
                     PROFESSIONAL ACCOMPLISHMENTS
Provident Bank (now M&T Bank), Baltimore, MD                                                1998-2009
                      Vice President, Sales & Service Support Manager (2005-2009)/ Staff of 7
   Designed, implemented, & maintained variable compensation plans for 140 branch network (1,000 employees).
   Launched & led a management development program to prepare college graduates to become Branch
   Managers, overseeing the entire program from hiring, developing, & coaching to placing graduates in management roles.
   Capitalized on technology from a sales & service perspective. Assessed training curriculum for branch network &
   implement enhancements. Played an integral role in the success of building a relationship sales culture through creating
   sales & service resources for the branch network.
    Selected from 2,000 employees to serve on first Chairman’s Leadership Advisory Council with 15 colleagues (2/08).
       Council’s mission: Create a high performance culture through the collaboration & engagement of top talent across
       the organization in the development & execution of leadership initiatives & corporate strategies
    Nominated to the 2006 President’s Provident Way Club, which was the highest form of recognition within the
       company. 2% of the company’s 2,000 employees were nominated annually
    Oversaw a $2 M incentive budget
    Completely overhauled the variable compensation plans in 2008 while simultaneously working with a new outside
       vendor to program incentive plans and enhance sales reporting
    Retained 76% of 17 Management trainees
    Led an interdepartmental team to craft a bankwide recognition program, bankwide communication & email
       standards, and The Provident Way statement to provide guidance for Bank colleagues on how to live the mission
       statement & core values
    Implemented branch Rewards & Recognition, Minimum Sales Expectations, Product Knowledge resources, Sales &
       customer service huddles, & multiple user friendly Intranet sites
    Implemented, in record time, a system to track branch calling results. Increased percentage of customers called from
       10% to 90% during the first year after implementation. Presented the success of the system at the vendor’s annual
       user conference
    Developed performance management system to align management metrics with strategic objectives
    Planned corporate events involving 1,000 colleagues & breakout sessions
                                        Vice President, Project Manager (2004)
   Provided management & operational support to District & Regional Managers to enable them to better focus on
   achieving sales & service objectives.
    Successfully chaired bankwide United Way campaign
    Volunteered to represent the District Managers in unemployment hearings for a complicated employee situation
       involving 11 employees in 3 regions. Received accolades from legal counsel & management for results achieved
                                            Janet Shock, MBA
Ellicott City, MD                                                 Email: rjconsulting@verizon.net
Home: 410-418-5189                                                Mobile: 410-458-3874
   ____________________________________________________________________________
                   PROFESSIONAL ACCOMPLISHMENTS (Cont’d)
                                  Vice President, District Manager (2002-2003)/ Staff of 85
   Led & directed a district with 11 branches & $600 M in deposits to achieve sales, service, & operational results
    Exceeded annual deposit & loan goals
    Effectively managed losses, salaries, and overtime well within budget
    Exceeded customer service survey goals
    Demonstrated exceptional ability to effectively work through difficult employee situations
    Selected to serve on the Corporate Contributions Committee to make recommendations on fund allocation
                                  Vice President, Market Manager (2000-2002), Staff of 30
   Led & directed a market with 5 branches & $80 M in deposits to achieve sales, service, & operational results
    Exceeded loan, checking accounts on hand, & service goals, which resulted in promotion to District Manager
                                Vice President, Consumer Banking Acquisition Team (2000)
   Spearheaded acquisition of savings bank with $240 M in assets for the Consumer Banking division
    Identified & retained top performing branch employees & effectively transitioned the branches from a Savings &
      Loan environment to a Commercial Bank environment.
                Vice President (promoted 1999), Retail Sales & Staffing Manager (1998-2002)/ Staff of 100
   Designed, implemented, & maintained variable compensation plans for branch network. Managed floating employee
   pool to cover branch vacancies. Managed administrative staff who supported senior level Consumer Banking managers.
   Implemented & directed Bank at Work Program. Facilitated annual branch leveling process to assess branch complexity
    Spearheaded moving the Incentive plan processing in-house, which saved money & and improved the quality of the
      product
    Significantly reduced employee turnover from 60% to 30% through improved communication, leadership, and
      management. Won the retention award for Providing Reasons for Employees to Stay & Succeed
    Oversaw $2 M incentive budget
NationsBank (now Bank of America), Baltimore, MD                                                    1997-1998
                    Assistant Vice President, Branch Manager (1997-1998)/ Staff of 14
  Led & managed team to achieve the sales, customer service, & operational results of the branch.
Citizens Bank (now SunTrust), Laurel, MD                                                            1992-1996
                      Assistant Vice President, Branch Manager (1993-1996)/ Staff of 8
  Led & managed team to achieve the sales, customer service, & operational results of the branch
   Consistently achieved in the top 10% of Branch Managers
   Grew commercial business through actively prospecting existing and potential clients.
                                                Assistant Manager (1993)
                                             Management Associate (1992)
______________________________________________________________________________________
                                                   EDUCATION
MBA            Loyola College         Finance          3.78              1998
BA             University of Virginia Economics        3.00              1992
_______________________________________________________________________________
                         COMMUNITY INVOLVEMENT
MOUNT HEBRON PRESBYTERIAN CHURCH, Ellicott City, MD
Financial Secretary: 2002-2008, Youth Leader: 2001-2008, Spiritual Growth Committee: 2006-2008, Deacon: 2001-2004
OPERATION HOPE, Baltimore, MD. 2004-2005.
Taught financial literacy to high school students, Edmondson High School, Baltimore, MD




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