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CURRICULUM VITAE 34, Pyramid Road.
Isandovale.
Collins Beza 1609.

PERSONAL INFORMATION

Contact Number/s  [011] 974 9803 / 084 519 7763

Identity Number  720924 6069 181

E-Mail Address  ckbeza@webmail.co.za

Marital Status  Married

Gender  Male

Drivers License  Yes: Code 8 [EB]: Own Transport

REMARKS

To be an integral part of a dynamic institution where my enthusiasm and hard work will lead to success not only
for me but also for the company I represent. I need to be part of a progressive team where creative thinking and
collaboration solves problems and contributes to the well being of the company.

Ideal positions I would like to apply for are those in Management in a Hospitality or Corporate environment.

I am required to give one month’s notice and will consider ALL suitable positions.

CAREER PROGRESSION [Star ting with most recent p os ition held]

May 2008 to Date  General Manager -Operations Haeno Country Estate
Walkerville, South Africa

Company Type  Boutique Hotel and Wellness Centre.

Key Activities  Effective General Management of the whole estate through systems control and Human Resource.
 Budget Planning and implementation for the estate.
 Setting and following up on implemented systems and operations in line with company policy.
 Managing a complement of 26 staff members and dealing with IR and HR issues at all levels.
 Financial management and revenue maximization.
 Standard setting and approval, Rooms Division, Food and Beverage and the Wellness Centre.
 Weekly reporting on operational performance.
 Co-ordination of training requirements for service staff.
 Staff development and recommendation through maximizing their full potential and effectiveness.
 Customer service functions through client visits and relationship building.
 Sales and Marketing functions and report generation.

Achievements  I am the first General Manager of the Division since its inception.
 Devised all operational systems and sourced all the current suppliers and service providers.
 Project managing all the construction and modifications that are still on-going.
 Recruiting and appointing all the key personnel for the entire estate.
 Trained all the staff the HACCP system and co-ordinate all other training requirements for the estate.

Reason for Leaving  Career upliftment into a more systemized and larger work environment.

June 2006 to May 2008  Operations Manager - Freelance Emperor Foods
Johannesburg, South Africa

Company Type  Catering and Events

Key Activities  Effective Management of Events at the Convention Centre, the Dome and Kyalami Race Course.
 Liaising with clients and organizing catering requirements before and during Exhibitions.
 Administering cash ups, stock and cost controls.
 Catering for VIP bookings or requests.

CURRICULUM VITAE • COLLINS BEZA

34, PYRAMID ROAD. ISANDOVALE. 1609. • 011 974 9803 084 519 7763

PAGE 1
 Sales and marketing functions as required by the company.
 Customer service functions and client liaison/relationship building as required by the company.
 Performance management and report generation.
 Ensure that catering stands are clean well maintained at all times.
 Liaise with suppliers and relevant service providers.
 Recruitment of casual staff in various positions as required for events.
 Enforce and ensure that company rules and regulations are adhered to by casual staff.
 Managing of casual staff and dealing with IR and HR issues at all levels.
 Ensured that standards are kept high in accordance to HACCP (Hazard Analysis Critical Control Point)
requirements.

Achievements  Was contracted by Emperor Foods as an outsourced individual to manage operations of events at designated
venues where the company had contracts to cater for these events.
 Obtained experience in high volume events management.
 Was able to cater for very large groups’ +-1,000 pax.
 Devised a training manual for the casual staff on customer service delivery.

Reason for Leaving  Contract agreement between myself and Emperor Foods.
 I also decided to go back to the Hotel Industry for career advancement.

Jun 2002 to Jun 2006  Deputy General Manager/Food & Beverage Southern Sun Group of Hotels
Manager Johannesburg and Vanderbijlpark, South Africa

Company Type  Three and Four Star Hotels

Key Activities Deputy General Manager – Riverside Hotel & Conference Centre (3 Star) – Vanderbijlpark.
 Deputize for the General Manager.
 Assist the General Manager in setting targets and budgets.
 Maximizing profit by capacity management and quality guest service.
 Effective management of 122 staff members.
 Performing operational management of Rooms Division and Food & Beverage on a hands-on basis.
 Responsible for planning, directing, controlling and coordinating all relevant activities of Rooms Division
operations.
 Monitoring and compilation of Room status reports, guest room assignments and registration, guest relations
and executive floor operations in liaison with the Front Office Manager.
 Assisting and coordination of large bookings on check-in and check-outs.
 Management of specific hotel departments as delegated by the General Manager.
 Involvement in Sales and Marketing activities.
 Relationship building with guests.
 Manage relationships with internal and external contractors.
 Staff development and training.

Food & Beverage Manager – Southern Sun OR Tambo International Airport (4 Star) – Johannesburg.
 Administration of the Food and Beverage Department including the Banqueting Department.
 Financial reporting, Food and Beverage cost control and budgets to ensure maximum profitability of the
department.
 Effective management of the Food and Beverage Department with a staff complement +-80.
 Wage control and planning.
 Be an integral member of the management team, proactively identify, communicate and respond to areas
requiring improvement within the overall operation.
 Initiating and organizing promotions for the department.
 Management of suppliers.
 Menu planning in liaison with the Executive Chef.
 Sales and Marketing functions.

Achievements  Was involved in the Re-branding process of the hotels, Riverside Hotel and Southern Sun O.R. Tambo
International from Holiday Inn brands to Southern Sun Brands.
 Motivated the process and organization of various training and team building activities to familiarize
management and staff to the new brand at the Riverside Sun Hotel.
 Was able to work in very high stressful conditions at Southern Sun O.R. Tambo International one of
Southern Sun’s busiest hotels with 366 rooms and average occupancies of 74%. Staff complement of +-80
in the Food and Beverage Department including Casual Staff.
 Movement from Riverside Hotel to Southern Sun O.R. Tambo was part of an internal Development Program
to prepare me for other senior management positions within the group.

Reason for Leaving  Left the group due to a family matter that needed my attention for a stretched period. I had to take on a
less involving job to attend to the matter which was a family decision at the time.

CURRICULUM VITAE • COLLINS BEZA

34, PYRAMID ROAD. ISANDOVALE. 1609. • 011 974 9803 084 519 7763

PAGE 2
Ingwenya Country Estate
Jan 2000 to May 2002  General Manager Elandsdrift, Lanseria, South Africa

Company Type  Five Star Exclusive Guest House

Key Activities  General management and administration of the Guest House through Revenue Management
 Generation of financial reports in liaison with the Financial Manager.
 Budget preparation in liaison with the company Financial Manager.
 Menu planning and costing.
 Organizing and co-coordinating functions.
 Reconciliation and invoicing of guest accounts.
 Sales and Marketing functions.
 Guest relations functions through hosting of events and promotions.
 Accommodation Management, through, Rooms Division and related functions.
 Effective management of 23 staff members.
 Ordering and purchasing of all guest amenities, food and beverage items.
 Preparing, cooking and serving menu items as per menu

Achievements  Devised a system of operation for the Guest House by the implementation of standard operating procedures.
 Was involved in the establishment of the La Polo Conference Centre and Restaurant and spear headed the
training needs for the centre.
 Set up the banqueting department of the La Polo Conference Centre.
 Was the first General Manager of the Guest House.
 Brought in MasterCard as a client and was one of our major clients.
 Registered the Guest House with IATA for more recognition.

Reason for Leaving  Was offered a more challenging position with Southern Sun Hotels.

Jul 1996 to Dec 1999  Unit General Manager Garden Group of Hotels
Lusaka, Zambia

Company Type  One Star Resort / Motel

Key Activities  General management and administration of the Resort.
 Control of all the hotel costs in all the departments.
 Daily review and meeting financial standards as required by the company.
 Ordering and purchasing of all hotel requirements through suppliers.
 Banking and reconciliation of all hotel debtors and creditors accounts.
 Reconciliation and invoicing of guest accounts.
 Effective management of 17 staff members.
 Facilitated and coordinated training requirements for staff.
 Sales and Marketing functions.
 Budget preparation and approval for the Unit. This was done in liaison with the group’s Financial Controller.
 Event management functions for the group.

Achievements  Was appointed Unit Manager straight after completing my tertiary education.
 Was able to turn the hotel into a more profitable establishment through aggressive marketing to
Government departments, local Non Governmental Organizations and Unions.
 Average occupancy went from 37% to 65% within my time as Unit general Manager.
 Registered the Hotel with a Hotel and Tourism Organization to establish recognition.
 Was one of the youngest members of the Hotel and Catering Association of Zambia (H.C.A.Z.)

Reason for Leaving  Relocated to South Africa.

CURRICULUM VITAE • COLLINS BEZA

34, PYRAMID ROAD. ISANDOVALE. 1609. • 011 974 9803 084 519 7763

PAGE 3
PROFESSIONAL STRENGTHS / SKILLS

Management  Capable Manager and motivator of staff.
Expert / Intermediate  Excellent leadership skills and Team Player.
Experience  Function well in high stressful atmosphere.
 Detail and Goal oriented.
 Ability to identify and solve problems
 Highly developed inter-personal skills and capable of making decisions independently.
 Developed innovative and efficient system of reconciliation.
 Hotel, Catering and Operations Management Experience.
 Skilled in utilization of various computer systems.
 Independent strategic thinking person.
 Functional and quality management skills.
 Liaising with Senior Management/Board.
 Chairing, conducting and attending meetings.
 Troubleshooting and problem solving.
 Strong delegating abilities.
 Menu Planning and Costing.
 Large volume business management experience.
 Health and Safety trained and experienced.
 Ideal culinary skills (preparation, cooking and garnishing).
 Experienced in Project Management skills.

Staff Management &  Recruitment of new employees.
Human Resources  Job analysis and job descriptions, profiles.
Expert / Intermediate  Performance evaluation, management and motivation.
 Training, development, mentoring and coaching.
 Change management.
 Attending to issues around discipline and grievance in line with HR and IR policies.
 Negotiating for salaries & wages.

Finance &  Budget planning and implementation.
Administration  Able to exhibit financial and analytical orientation
Intermediate Experience  Profit and Loss analysis and reporting.
 Monitoring and controlling budgets of over a million rand.
 Food and Beverage Cost Control.
 General office administration.
 Basic bookkeeping.
 Reconciliation and invoicing of Hotel guest accounts using appropriate computer software.
 Preparations of client quotations for a hospitality business.

Procurement  Purchasing and ordering using “My Market” system.
Intermediate Experience  Purchasing.
 Stock Taking.
 Stock Control.
 Inventory planning and management.
 Identifying and sourcing ideal suppliers for a hospitality business.
 Experienced in quality identification.

Project Management  Determine scope of work.
Intermediate / Limited  Do feasibility study and initial proposal.
Experience  Participate in development, testing and implementation.
 Determine impact on human resources requirements and management.
 Part of strategic decision making.

Public Relations &  Dealing with clients, and resolving problems, which may arise.
Communication  Ensuring efficient running of the company at all times.
Expert / Intermediate  Very good verbal and written abilities.
Experience  Well-mannered, approachable person.
 Excellent communication skills.
 Able to communicate at all levels, client liaison.

Sales & Marketing  Able to build customer base and relations.
Intermediate Experience  Detailing – Utilize promotional material during each sales call to ensure call effectiveness.
 Budget planning – ensure appropriate expenditure to maintain cost effectiveness.
 Able to identify product-, market- and industry knowledge necessary to represent and sell products

CURRICULUM VITAE • COLLINS BEZA

34, PYRAMID ROAD. ISANDOVALE. 1609. • 011 974 9803 084 519 7763

PAGE 4
effectively.
 Able to promote products in accordance with company marketing policies and sales strategies.
 Plan each working cycle and periodic activity.
 Setting effective long- and short-term goals and objectives.
 Service existing client database.
 Keep abreast of new products, technology and competitor activities.

Staff Management &  Recruitment of staff in various hospitality and related fields.
Human Resources  Able to do Job analysis, job descriptions and specifications.
Expert / Intermediate  Performance appraisals and management.
Experience  Motivation of staff.
 Training and development.
 Mentoring and coaching.
 Attending to grievances and disciplinary procedures in line with HR and IR policies.

Technical [IT]  Evaluation and amendment in consultation with programmers of systems where necessary.
Intermediate Experience  Liaising with current and future service providers with regards to specific software requirements.

EDUCATION

June 1992 to June 1996  Advanced Diploma: Hotel and General Management Hotel & Tourism Training College
Lusaka, Zambia

Major Subjects  General and Personnel Management  Sale and Marketing
Completed Principals.  Computer Studies – MS Word, Excel,
 Front Office Management. PowerPoint and Internet Explorer.
 Financial Management I & II  Tourism Management.
 Accommodation Management I & II  Hotel Law.
 Food and Beverage Management I & II  Communication Skills I & II
 Safety and First Aid.  Nutrition and Hygiene.

1991  Certificate: Grade 12 (Metric) O’ Levels Chizongwe Technical High School
Zambia

Major Subjects  English.  Physical Science.
Completed  Mathematics.  Biology.
 Geography.  Metal Work.
 Geometrical and Mechanical Drawing.

ADDITIONAL TRAINING / EDUCATION

2003 to 2004  Management Acceleration Pool Southern Sun Hotels
Vanderbijl Park, South Africa

2004 to 2005  Management Skill Builders Course Southern Sun Hotels
Johannesburg, South Africa

2005  DPIR [Development Program in Industrial Relations] Southern Sun Hotels
Johannesburg, South Africa

Aug 2007  Diversity Management Training BIDAir Services
Johannesburg, South Africa

CURRICULUM VITAE • COLLINS BEZA

34, PYRAMID ROAD. ISANDOVALE. 1609. • 011 974 9803 084 519 7763

PAGE 5
Oct 2007  HACCP (Hazard Analysis Critical Control Point) Training HACCP Academy
Johannesburg, South Africa

Nov 2007  Occupational Health & Safety BIDAir Services
Johannesburg, South Africa

Dec 2007  Airport – Aircraft Disaster Management Course Aviation Academy of Southern Africa
Johannesburg, South Africa

April 2009  Achieving Your Dreams Wild Africa Adventures
Pretoria, South Africa

AWARDS & COMMENDATIONS
 Designed a Logo for the Fairview Hotel in Lusaka, Zambia and received an award for best logo in the
Province.

PROFESSIONAL MEMBERSHIPS

 Member of the Hotel and Catering International Management Association.

COMPUTER LITERACY

1 Had appropriate training  Windows 4
only  Internet 4
2 Limited practical  E-mail 4
experience  MS Word 4
3 Solid practical experience  MS Excel 3
4 Well versed, extensive  MS Outlook 4
experience  Micros 3
5 Expert, extensive  Aloah 3
experience  Lodge Res 3
 D-Base 3
 Acc Pac 3
 Power Point 4
 Quick Books 2
 Fidelio 2
 TAPS System 2

REFERENCES

 ROBERT JASPER  JAN PORTER  JERRY BOKABA
 GENERAL MANAGER  MANAGING DIRECTOR  GENERAL MANAGER
 SOUTHERN SUN GARDEN  EMPEROR FOODS  DON SUITE HOTELS - ISANDO
COURT SANDTON - CURRENT  [011] 312 4857/084 367 3767  [011] 392 6082 - CURRENT
 [011] 269 7000/083 250 3732  [REFERAL FROM EMPEROR  [REFERAL FROM SOUTHERN
 [REFERAL FROM SOUTHERN FOODS] SUN HOTELS]
SUN HOTELS]

CURRICULUM VITAE • COLLINS BEZA

34, PYRAMID ROAD. ISANDOVALE. 1609. • 011 974 9803 084 519 7763

PAGE 6