Traffic Management Guide - Shopping Centres by HC12110516654


									                                            Draft guide
                        Traffic Management: Shopping Centres
This guide provides information for persons conducting a business or undertaking who have
management or control of shopping centres on how to manage risks of traffic movements at the
Managing traffic is essential to providing a safe workplace. Traffic related incidents in multi retail or
wholesale shopping centres can be serious or even fatal. Traffic in and around shopping centres can
include passenger vehicles, shopping trolley collection vehicles, delivery trucks, forklifts and
pedestrians such as workers, business owners and customers.
Vehicles including powered mobile plant moving in and around a workplace, reversing, loading and
unloading are activities frequently linked with workplace injuries and fatalities.
A person conducting a business or undertaking (PCBU) has a duty to ensure, so far as is
reasonably practicable, that workers and other persons at the workplace are not exposed to health
and safety risks arising from the business or undertaking. This duty includes implementing
measures to control the risks of persons being injured due to the movement of powered mobile plant
at the workplace. A PCBU also has a duty to provide any information, training and instruction that is
necessary to protect persons from risks to their health and safety.

The key issues to consider for managing traffic at shopping centres are:
      truck deliveries, loading docks and scheduling
      shopping trolley collection and drop off
      taxi ranks and bus stop activity
      pedestrian, cyclist and passenger vehicle traffic
      developing a traffic management plan.
The information in this guide applies to all shopping centres, but excludes the operation of vehicles
and powered mobile plant within a building or warehouse for the purpose of moving stock. Guidance
on managing risks in these environments is provided in the Code of Practice: Traffic Management
within Workplaces and in the guide Traffic Management: Warehousing.
Information, instruction and training
Under the WHS Act a PCBU must provide workers and others at the workplace with adequate
information, training and instruction.
All workers need to know and understand the traffic rules, site safety policies and procedures for the
workplace and external delivery drivers should be aware of the site’s traffic safety procedures.

Other persons at the workplace, so far as they’re able, must comply with any reasonable instruction
that is given by the PCBU. They must also take reasonable care for their own health and safety and
that they do not adversely affect the health and safety of others.

Truck and van deliveries, loading/unloading docks and scheduling
Traffic management in loading/unloading docks should include:
       separating tuck and vans from customers and other pedestrians, for example with barriers
        and bollards
       clearly marked walkways, vehicle parking and loading bays
       preventing general public access to these areas and prominently displaying signs prohibiting
        unauthorised access
       provide walkways with physical barriers to waste areas to protect pedestrians required to
        empty waste from loading and vehicle movement areas in the area.
In addition:
       install convex mirrors to provide drivers and pedestrians with better visibility
       monitor the loading dock (e.g. closed circuit television) to help assess effectiveness of
        control measures
       limit the speed of trucks and vans (e.g. have and enforce speed limits)
       establish a schedule for vehicles to use the loading dock, or control or limit vehicle access to
        the dock. Deliveries should be scheduled to avoid times of heavy vehicle and pedestrian
Design of loading/unloading docks
Where possible, loading/unloading docks should be designed or modified to avoid the need for
vehicles to reverse where there is potential for interaction with pedestrians or other vehicles. All
users of loading/unloading docks should have clear visibility of other users.
Shopping trolley collection
Control measures for trolley collection vehicles and workers safety should include:
       placing shopping trolley collection areas away from heavy traffic areas
       using a specifically designed collection vehicle that maximises visibility around the vehicle for
        the driver and warns other persons of the vehicle’s presence, including:
               o   reversing cameras
               o   reversing beepers or alarms
               o   mirrors to minimise blind-spots
               o   expanded mesh tailgates to improve vision when reversing
               o   strobe-type warning lights and reversing lights
               o   bright colours or safety tape on vehicle vertical ramps
       implementing a preventative maintenance and inspection system for collection vehicles
       a person with the necessary training, qualifications or experience guiding a reversing vehicle
        to ensure pedestrians are protected
       wearing high visibility clothing e.g. vests when people are working around vehicles

      providing information, instruction and training to workers about the safe use of collection
Taxi ranks and bus stops
There should be clearly designated areas for taxi ranks and bus stops. Their design should eliminate
the need for these vehicles to reverse. Arrows showing the direction of vehicle travel and signs
clearly marking pedestrian crossings should also be considered to maximise the safe interaction
with non-passenger vehicles. Speed limits should be clearly signed and enforced.
Pedestrian crossings should be provided where possible. Building footpaths to guide pedestrians to
bus stops and taxi ranks may also assist in separating pedestrians from non-passenger vehicle
Pedestrian, cyclist and passenger vehicle traffic
To safely manage pedestrian, cyclist and passenger vehicle traffic at a shopping centre consider the
      develop a pedestrian and cycling plan through the shopping centre which includes separate
       walk and cycle routes. The more direct these are the more likely pedestrians and cyclists will
       keep to them.
      have wide footpaths to encourage people with prams, shopping trolleys and electric scooters
       to be able to pass each other easily without entering other vehicle pathways
      ensure regular maintenance and monitoring of footpaths is carried out so that they do not
       present tripping hazards and obstructions caused by building works or parked vehicles are
      ensure cycle lanes are connected to major cycle paths to encourage cyclists to adhere to
      implement warning and traffic signs, including speed limits which are enforced.
Traffic management plans
A traffic management plan can help manage risks and communicate information regarding control
measures. It may include details of:
      pedestrian, cyclist and traffic routing
      traffic controls for each expected interaction, including illustrations of the layout of barriers,
       walkways, signs and general arrangements to warn and guide traffic around, past, or through
       the workplace or temporary hazard
      the expected frequency of interaction of vehicles, powered mobile plant and pedestrians,
       including the types of pedestrians expected to be present at various times of the day (e.g.
       times when school aged children may interact with vehicles)
      roles and responsibilities of persons in the workplace for traffic management
      instructions or procedures associated with the control of traffic, including in an emergency.
All retailers must be consulted, so far as is reasonably practicable, by the shopping centre
management on the development of the traffic management plan.
Shopping centre management should also contact their local work health and safety regulator and
their road traffic authority for advice on traffic control requirements, particularly where there is an
interface with public road systems.
The traffic management plan should be regularly monitored and reviewed to ensure it is effective
and to take into account any changes at the workplace.

All workers should be familiar with the traffic management plan and receive sufficient information,
instruction, training, and supervision.
More information
More information about how to manage traffic at a workplace is available in the Code of Practice:
Traffic Management in Workplaces.
Further guidance on consultation is available in the Code of Practice: Work Health and Safety
Consultation, Cooperation and Coordination.
Further guidance on the risk management process is available in the Code of Practice: How to
Manage Work Health and Safety Risks.
Codes of Practice and other resources are available on the Safe Work Australia website.


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