Updated 05/20/03 by HC12110515170

VIEWS: 0 PAGES: 14

									                                                                           Updated: August 22, 2012

       NTM 4760/4790 NETWORK MANAGEMENT TECHNOLOGY INTERNSHIP
                        AND SENIOR PROJECT FALL 2012

Instructor: Dr. Diana J. Green, EH 378, Phone: 801-626-6821, E-mail: djgreen@weber.edu,
http://faculty.weber.edu/djgreen, Fax: 801-626-6650, Online Canvas

NTM 4760 LEARNING OUTCOMES
Learning outcomes are determined by the student, student’s supervisor, and department faculty
advisor to meet the specific needs of the student and the company in an internship setting.
At the completion of this course, the student will be able to

1. Prepare a resume.
2. Meet with company supervisor and faculty advisor to discuss and plan five (5) work-related
    job learning outcomes.
3. Complete Internship Approval Form.
4. Send in progress reports biweekly during the semester.
5. Plan, organize, prepare, and write a formal report.
6. Lead on-site visit with faculty advisor and company supervisor.
7. Have a job supervisor complete an Employee Evaluation at the end of the network
    management technology work experience.
8. Complete an Employer/Student Evaluation Form as a student.
9. Meet with the faculty advisor throughout the semester to discuss progress of the work
    learning outcomes.
10. Meet with faculty advisor for a final evaluation to determine whether or not the student has
    successfully completed work learning outcomes.
11. Complete daily log of work-related activities for use in preparing final learning outcome
    report.
12. Keep a calendar of hours worked each day on each learning outcome.

COURSE DESCRIPTION

Must be completed in junior or senior year in a network management technology environment
with company placement and learning outcomes approved by the department.

NTM 4790 LEARNING OUTCOMES

At the completion of this course, the student will be able to

1.   Identify various network management technology needs of a company.
2.   Develop a plan for fulfilling those needs in the most economical, efficient way.
3.   Obtain final approval of both the supervisor on the job and the faculty advisor.
4.   Meet with company supervisor and faculty advisor to discuss and plan four (4) work-related
     job learning outcomes.
5.   Complete Senior Project Approval Form.
6.   Send in progress reports biweekly during the semester.
7.   Plan, organize, prepare, and write a formal report.
8.   Lead on-site visit with faculty advisor and company supervisor.
9.   Have a job supervisor complete an Employee Evaluation at the end of the network
     management technology work experience.
10. Complete an Employer/Student Evaluation Form as a student.
11. Meet with the faculty advisor throughout the semester to discuss progress of the work
    learning outcomes.
12. Meet with faculty advisor for a final evaluation to determine whether or not the student has
    successfully completed work learning outcomes.
13. Complete daily log of work-related activities for use in preparing final learning outcome
    report.
14. Keep a daily calendar of hours worked each day on each learning outcome.

The NTM 4760 Network Management Technology Internship and NTM 4790 Senior Project
must be taken simultaneously and are completed by on-the-job work experience in the network
management technology field. Both the job position and the learning outcomes for completing
the requirements necessary to earn credit for these two courses must be approved by both the
supervisor at the workplace and the instructor of the courses at Weber State University.
Approval by both the supervisor and the instructor must be given no later than August 31 for the
internship and senior project. If approval is not given in advance, credit will not be awarded.

GUIDELINES

For completion of the NTM 4760 Internship and Senior Project, credit is given for working in
the area of network management technology. The total minimum number of hours for the
internship and senior project together is 300. A minimum of 220 clock hours is required for
completion of the internship. Five (5) learning outcomes are to be set with your supervisor and
then approved by your instructor. Some possible learning outcomes that could be completed
include the following: (1) Create network diagrams/schematics using Visio, (2) Program
switches and routers, (3) Reimage Building 3 computers in Labs Room 313, 318, 322, (4)
Troubleshoot software, (5) Learn network management and network operating systems, and (6)
Implement VOIP system.

For the NTM 4790 Senior Project, you need to be given total or partial responsibility for the
senior project depending on the magnitude of the project. This is to be a major project. A
minimum of 80 clock hours is required for completion of the Senior Project. The following is an
example of the project and learning outcomes. Project: Move the telecommunications closet
equipment to another location. Learning outcomes: (1) Set up equipment rack in new network
management technology closet, (2) Install and configure new switch, (3) install and configure
Cisco routers, (4) Install fiber lines into business, (5) Install and configure wireless access points
in the company, and (6) Connect lines to routers. You will need to complete four (4) learning
outcomes.

TIME SCHEDULE

Please copy the Excel file that will be used for your calendar. Send me a copy of your calendar
with each of your progress reports. The Excel file can be found on the assignments page for this
course.
GRADE CRITERIA

The final grade will consist of the following parts:

   50% Accomplishment of nine (9) stated learning outcomes and quality of work as evaluated
        by Work Supervisor and Student
        Internship and Senior Project Approval Forms, Evaluation Forms, and Appointments
        Progress Reports, Resume, Student/Employer information on website
   50% Final Report
        Onsite visit
        Employer Evaluation Form and Student Evaluation Form
  100% Grade
  Note: All assignments must be keyboarded. You must turn in a minimum of six (6)
        progress reports. Your final report is due November 26 if you have completed
        300 hours and all learning outcomes. Otherwise, continue to submit progress
        reports until you have completed 300 hours and all learning outcomes.

ASSIGNMENTS

August 27                a. Meet with your instructor. Read syllabus.
                         b. Prepare a resume for your instructor.
                         c. Meet with your work supervisor to discuss some possible learning
                            outcomes for the Internship and Senior Project. Decide upon nine
                            learning outcomes: (5 internship/4 senior project).
                         d. Please fill out the online Student/Employer Information request
                            found at http://faculty.weber.edu/djgreen/TBE%204760-
                            4790/Form%20Page.asp. Send your instructor an email message
                            indicating this is completed.
                         e. Send a calendar of the hours you worked on each of the learning
                            outcomes along with your progress reports. Add your name in cell
                            A1, change to landscape orientation, and fit to one page. The Excel
                            file is found on the Course Content page of this class and on the
                            instructor’s website. See example in Appendix A.

September 3          Complete the INTERNSHIP APPROVAL FORM and submit via Canvas
                     for your instructor’s review. Your instructor will respond with comments.
                     Revise and submit with signatures. Do the same for the SENIOR
                     PROJECT APPROVAL FORM.
September 17,        Prepare a progress report for the five Internship learning outcomes (1 page
October 1,           minimum) and for the four Senior Project learning outcomes (1 page
October 15,          minimum). Explain what you have been doing for each learning outcome
October 29,          and what you have accomplished thus far. See example of progress report
November 12,         in Appendix A.
November 26          Submit via Canvas.
December 3           Turn in FINAL WRITTEN REPORT. As you finish each learning
                     outcome, write up your one-page review that is to go in your final report.
                     An example is given in Appendix A. Submit via Canvas.
              Part 1: learning outcomes

              Write a minimum of 1 page about each internship and senior project
              learning outcome explaining what you did. At the end of the explanation,
              identify the percent of the total time you spent on the learning outcome.
              (You can obtain this percentage from your calendar.) Indicate if you fully
              completed the goal, partially completed the goal, or did not complete
              the goal. Use the same format for each of the learning outcomes. The
              example of one learning outcome can be seen in Appendix A.

              Part 2: Evaluation of My Experience

              Write about your experience. Answer the following questions.
              1. What did you learn?
              2. What value were you to the company?
              3. How important were the activities you accomplished? (Minimum: 1
              page)

              Part 3: Appendix

                 a. Complete the Employer/Student Evaluation Form with the grade you
                    feel you earned and include in final report. The form is found in
                    Appendix A.
                 b. Have your supervisor complete your Employer/Student Evaluation
                    Form and include in final report or have your Employer give it to
                    your instructor during the onsite visit. Form is found in Appendix
                    A.

              NOTE: Plan to turn in your final report one week (1) prior to the
              onsite visit.
December 10   Onsite Visit: During the visit, you will show your instructor your work
              area and explain what you have been doing for both the Internship and the
              Senior Project. Be prepared to discuss the success of your work experience.
              During the visit, your instructor will need to meet with you and your
              supervisor for about 15 minutes regarding the accomplishment of your
              learning outcomes. This must be completed on or before December 10 (if
              you are completed with all of your learning outcomes and 300 hours.)
                                          Example of a Progress Report

       Internship and Senior Project Report
       August 3, 2012 Progress Report 1
       Student’s Name

       INTERNSHIP LEARNING OUTCOMES

       Learning Outcome 1: Monitor and Maintain Wide Area Network (WAN)

       The WAN ran smoothly over the last two weeks. I have had a problem organizing jack extensions
       for the T1 lines at our St. George, UT, and Clayton, MO, branches. The LEC’s records show that the
       jack was extended properly in Clayton, and I am working with the local contact to locate it. The St.
       George jack was left in the Telco closet instead of the suite. I will need to work with a local cable
       vendor to get the circuit extended to the right place.

       Learning Outcome 2: Inventory All Installed Software

       This week I have continued to inventory the installed programs on each workstation. I have also
       begun keying all of this information onto my spreadsheet. The various workstations have a variety of
       software installed. As a result, I may end up creating an image to make the workstations pretty the
       same. When I get the inventory all compiled, I will finish typing it all as well.

       Learning Outcome 3: Upgrade Power Strips to Meet Fire Code for the Building.

       This learning outcome has been completed.

       Learning Outcome 4: Upgrade Router and Switches in Office Building

       I have not yet started working on this learning outcome.

       Learning Outcome 5: PC Setup and Configuration

       I have been installing VNC Viewer 3.3.5 on all workstations as I inventory the stores. After
       installation I test the configuration of the viewing software by logging onto another workstation on
       the same subnet from the remote workstation I am already on. During these past two weeks, I have
       also set up two Thin Clients for DSD Receiving to use.

       Learning Outcome 6: Create and Implement Multiple Printer Macros

       I have not yet started working on this learning outcome.

SENIOR PROJECT LEARNING OUTCOMES (Use the same format as you see for the Internship
Learning outcomes)

CALENDAR ASSIGNMENT

Send a biweekly calendar of the hours you worked on each of the learning outcomes along with your
progress reports. Add your name in cell A1, change to landscape orientation, and fit to one page. The Excel
file is found on the Course Content page of this class.
                                          Example of a Calendar




FINAL WRITTEN REPORT

As you finish each learning outcome, write up your one-page review that is to go in your final report. An
example is given below. Submit electronically to Canvas.

The report should be composed of three parts:

Part 1: 9 Learning Outcomes

Write a minimum of 1 page about each internship and senior project learning outcome explaining what you
did. At the end of the explanation, identify the percent of the total time you spent on the learning
outcome. (You can obtain this percentage from your calendar.) Indicate if you fully completed the goal,
partially completed the goal, or did not complete the goal. Use the same format for each of the 9 learning
outcomes. The example of one page is as follows. Put your report in the same format as you see in the
following example.
                                   Example of the Formal Report

                             INTERNSHIP LEARNING OUTCOME #1

Part 1: Monitor and Maintain WAN

How to Accomplish:

In order to maintain a reliable network, my duties require constant circuit monitoring and quick
response during outage situations. I will use bandwidth utilization reports, network monitoring
software, vendor support, and my networking experience to help solve and prevent network outages.

Measurement:

The main measurement for network monitoring and maintenance is customer satisfaction. Customer
satisfaction is achieved through providing a high availability network.


Our Frame-Relay network has had higher availability during the last six months than it has had since
its creation. Increased availability is not due to the network being more stable. In fact, we have had
many network outages. The increase in network availability is due to faster response times during
outages. Experience and the use of network monitoring tools have enabled me to react quickly and to
pinpoint the cause of problems accurately.

In the past, our helpdesk would learn of network outages when a branch would call in to report
trouble. Today, I am notified immediately of a network outage through direct text messaging to my
cell phone. I usually know of a problem before the branch can pick up the phone. Often times, I can
fix a circuit outage before the branch can pick up the phone. With constant twenty-four hour
monitoring and alerting, I provide great customer service through network availability.

Bandwidth utilization reports also help to identify network problems and resolve them quickly.
Monitoring and alerting help during circuit outages, bandwidth utilization reports help during times
of network congestion. Network congestion leads to performance problems in networked
applications. By having detailed utilization reports, I can identify what part of a circuit is over
utilized. Based on these reports, I can recommend circuit upgrades that can prevent future congestion
related problems.

Another tool that has aided in providing a high availability network is my growing network
experience. Based on the symptoms of an outage, I can usually tell what part of our network
infrastructure is causing the problem. General network experience and specific working knowledge of
our network infrastructure leads to faster repair time during outages. In addition, new circuits are now
added to our network with fewer installation problems. Installation problems, like improper jack
extensions, happen far less often. In fact, only one new circuit went in with an unusable jack
extension in the last three months.

No matter how responsive to network problems a technician is, there will always be network outages.
During the last several months, I have encountered numerous circuit problems; a router failure, MUX
errors, several DNS problems, and network congestions. In all cases, the problems were resolved as
quickly as possible. These networking problems took thirty percent of the time that I spent on my
internship projects.
Maintaining and monitoring our Wide Area Network is a continuous function. The goal of this
function is to provide the highest network availability possible to our branches. I feel that I
accomplished this goal and was able to provide great customer service.

I spend 35 percent of my internship time on this learning outcome. I fully completed this learning
outcome.

Part 2: Evaluation of My Experience

Write about your experience. What did you learn? What value were you to the company? How
important were the activities you accomplished? (Minimum: 1 page)

Part 3: Appendix

Include in the report your Student/Evaluation Form with the grade you feel you earned in the
appendix. Either include your Student/Employer Evaluation Form here or have your Employer give
it to your instructor during the onsite visit.
NTM 4760 INTERNSHIP APPROVAL FORM
NAME______________________________________


        INTERNSHIP LEARNING OUTCOMES         Deadline     Order of
              (in chronological order)        Dates      Importance   Comments
1.

2.
3.
4.
5.
6.


                               STUDENT AGREEMENT
Name
Address
E-Mail
Phone          Cell:

               Home:                             Work:
Signature                                                 Date


                           WORK SUPERVISOR'S APPROVAL
Name
Title
Company
Address
Phone
Signature                                                 Date

Additional Comments
NTM 4790 SENIOR PROJECT APPROVAL FORM        Name________________________________

PROJECT TITLE_________________________________________________


 SENIOR PROJECT LEARNING OUTCOMES            Deadline     Order of
          (in chronological order)            Dates      Importance     Comments
1.
2.
3.
4.
5.
6.


                              STUDENT AGREEMENT
Name
Address
E-Mail
Phone         Cell:

              Home:                              Work:
Signature                                                        Date


                         WORK SUPERVISOR'S APPROVAL
Name
Title
Company
Address
Phone
Signature                                                        Date

Additional Comments:
                                Weber State University Practicum/Internship
                                   Employer/Student Evaluation Form


Student's Name: ____________________________ Student ID Number: _________________________

Date of Employment: ________________________ Position: __________________________________

                                                Instructions

Employers: Place an X in the box that represents which characteristic, according to your best judgment,
most nearly describes the trainee. If the evaluation factor is not observed by you, check the non-applicable
(NA) square. Your comments are valuable in evaluating the student. Therefore, please provide comments
for Items 19-22. If more space is needed, please attach extra pages.

Students: Place an X in the box that represents which characteristic, according to your best judgment, most
nearly describes your efforts while performing your job. Please answer Items 1-18, and skip Items 19-22.

  Evaluation Factors:                                       Characteristics: (check only one)
 1.   Written            Consistently writes           Sometimes writes         Rarely writes clear,
      Communication   NA clear, concise, and            clear, concise, and       concise, and accurate
                         accurate messages              accurate messages         messages
 2.   Oral               Quick to                      Comprehends              Slow to understand
      Communication NA understand, speaks               without difficulty, gets instructions
                         with assurance and             ideas across
                         ease
 3.   Computational      Accurately uses         Makes only a few                Makes numerous
      Skills          NA formulas and functions   errors with formulas             errors with formulas and
                         to perform business      and functions to                 functions to perform
                         applications             perform business                 business applications
                                                  applications
 4.   Knowledge and         Works beyond level  Works on level                   Works on level below
      Skills             NA of educational        comparable to                    educational background
                            background            educational background
 5.   Problem               Identifies most      Identifies some                 Unable to identify
      Solving Skills     NA problems and          problems and                     problems and implement
                            implements solutions  implements some                  solutions
                                                  solutions
 6.   Decision              Makes appropriate    Makes appropriate               Unable to make
      Making Skills      NA decisions most of the decisions some of the            appropriate decisions
                            time                  time
 7.   Ethics                Demonstrates         Demonstrates good               Demonstrates poor
                         NA excellent work ethics work ethics                      work ethics
 8.   Dependability         Is usually punctual  Is occasionally tardy           Is often tardy and
                         NA and doesn't miss work and misses work                  misses work
 9.   Industrious           Usually stays on     Sometimes stays on              Rarely stays on task
                         NA task and uses time    task and uses time               and uses time effectively
                            effectively           effectively
10.   Cooperation         Usually works well          Sometimes works           Difficult to work with
                       NA with teams and is            well with teams and is     and is rarely helpful and
                          helpful and diplomatic       helpful and diplomatic     diplomatic
11.   Perseverance        Usually works on            Asks for help after       Gives up on first sign
                       NA task until achieved          minimal effort             of difficulty
12.   Acceptance of       Accepts criticism           Accepts criticism,        Justifies action even
      Criticism        NA readily and really tries     makes limited effort to    when wrong
                          to improve                   improve
13.   Quality of          Able to produce             Able to produce           Unable to produce
      Work             NA quality work most of         satisfactory work with     satisfactory work
                          the time with minimal        moderate supervision       without constant
                          supervision                                             supervision
14.   Learning New        Possesses above             Possesses acceptable      Slow to learn new
      Methods          NA average ability to           ability to grasp new       ideas and methods
                          grasp new ideas and          ideas and methods
                          methods
15.   Amount of           Consistently                Puts out about            Does just enough to
      Work and         NA produces more than           average amount of          get by; work is not
      Orderliness         expected; work is very       work that is               satisfactory, neat, or
                          neat and easy to             satisfactory, neat, and    orderly
                          follow                       orderly
16.   Diversity           Able to work with a         Able to work with     Has difficulty
                       NA variety of coworkers         most coworkers         working with a variety
                                                                              of coworkers
17.   Learning            All student learning        Some student          Very few student
      outcomes         NA outcomes were                learning outcomes were learning outcomes were
                          completed in a timely        completed in a timely  completed in a timely
                          manner                       manner                 manner


18.   Circle the grade that best reflects the success of the student’s work with the company:

      A B C D E

      Employers: Please complete Items 19-21.

19.   Would you recommend that this student be retained as a permanent employee  yes  no
      Comments: (use a separate sheet if needed)



20.   Please list any areas where you feel this student/employee has shown outstanding ability.



21.   Please list areas in which you feel this student/employee could improve his/her performance.



22.   Additional comments.
______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________


Name of Student      _______________________________         ________________________________
                           Print                                   Sign

Name of Supervisor _______________________________           ________________________________
                         Print                                     Sign

Date _______________________________

Please mail or fax this form to:   Dr. Diana J. Green
                                   Network Management Technology and Business Multimedia
                                   Weber State University
                                   1408 University Circle
                                   Ogden, UT 84408-1408
                                   Fax: 801-626-6650
                             NTM 4760 & NTM 4790 Student Grade Sheet

Name: ___________________________           Place of Employment: ______________________

Supervisor: _______________________

Assignments                                           Due Dates                     Points
Resume                                                    8/31                         10
Read the Course Syllabus                                  8/31                         10
Appt. with Instructor discuss Internship &
                                                          9/3                             10
Sr. Project Learning outcomes
Fill out online Student & Employer Information form       9/3                             10
Internship & Sr. Project Approval Forms                   9/3                             20
Submit Progress Report #1                                9/17                             25
Submit Progress Report #2                                10/1                             25
Submit Progress Report #3                                10/15                            25
Submit Progress Report #4                                10/29                            25
Submit Progress Report #5                                11/12                            25
Submit Progress Report #6                                11/26                            25
Submit Progress Report #7                                12/3                             25

Submit Progress Report #8                                12/17                            25

Formal Report Due                                         12/3                        100
Onsite visit                                           12/3-12/10                     100
Employer/Student Evaluation Form (Student copy)           12/3                         10
Employer/Student Evaluation Form (Employer copy)         12/3                             40
                            Subtotal of Assignments                                   510
Completion of Assignments x .50
 Subtotal of Completion of All Learning outcomes                                      510
Completion of All Learning outcomes x .50
Total                                                                                1120
Grade

								
To top