Customer Service - Download as DOC

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					                                                  Beatrice Mendoza
                                                10763 Belle Creek Blvd.
                                                Henderson, CO 80640

Qualifications Summary

Bilingual Administrative/Medical Support Professional with experience working in a fast-paced environment.
Demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to
superior customer service and patient care. Confident and poised in interactions with individuals at all levels.
Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:

        Customer Service/Patient Care/Translation       Filing and Data Archiving
        Office/Medical Equipment Operations             Word Processing and Typing
        Computer Operations                             Appointment Scheduling & Reception
        Accounts Payable and Receivable                 Problem Solving

Experience Highlights

Administrative Support

        Performed administrative and secretarial support functions for a well-known Disaster Restoration
         Company. Coordinated and managed multiple priorities and projects.
        Provided discreet secretarial and reception services for all clients. Scheduled appointments and
         maintained accurate, up-to-date confidential client files.
        Assisted with general accounts payable/receivable functions; provided telephone support;
         investigated and resolved billing problems.

Customer Service/Patient Care

        Demonstrated ability to maintain composure and work efficiently in a fast-paced environment.
        Conducted patient interviews to elicit necessary information for accurate prioritization, and
         assisted professionals in medical/dental care.
        Managed customer relations and provided exemplary service in translations.

Management and Supervision

        Assistant Manager for fast food industry. Oversee all operations
         including floor and register supervision, back room stock, merchandise delivering and auditing.
         Troubleshoot and resolve problems, mediated staff disputes, and handle customer complaints.
        Participated in staff recruitment, hiring, training, staff meetings, and scheduling.

Employment History

Dental Assistant, Dr. Fred Kudish, Meriden, CT
Dental Assistant, Cloverleaf Dental, Meriden, CT
Clerk II, Board of Education, Meriden, CT
Assistant Store Manager, McDonalds, Commerce City, CO


Orville H. Platt High School- Meriden, CT (1987-1991)
Johnson and Wales University- Providence, RI (1991-1993)

References Available Upon Request

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