"Customer Service - Download as DOC"
Beatrice Mendoza 10763 Belle Creek Blvd. Henderson, CO 80640 firstname.lastname@example.org Qualifications Summary Bilingual Administrative/Medical Support Professional with experience working in a fast-paced environment. Demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service and patient care. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include: Customer Service/Patient Care/Translation Filing and Data Archiving Office/Medical Equipment Operations Word Processing and Typing Computer Operations Appointment Scheduling & Reception Accounts Payable and Receivable Problem Solving Experience Highlights Administrative Support Performed administrative and secretarial support functions for a well-known Disaster Restoration Company. Coordinated and managed multiple priorities and projects. Provided discreet secretarial and reception services for all clients. Scheduled appointments and maintained accurate, up-to-date confidential client files. Assisted with general accounts payable/receivable functions; provided telephone support; investigated and resolved billing problems. Customer Service/Patient Care Demonstrated ability to maintain composure and work efficiently in a fast-paced environment. Conducted patient interviews to elicit necessary information for accurate prioritization, and assisted professionals in medical/dental care. Managed customer relations and provided exemplary service in translations. Management and Supervision Assistant Manager for fast food industry. Oversee all operations including floor and register supervision, back room stock, merchandise delivering and auditing. Troubleshoot and resolve problems, mediated staff disputes, and handle customer complaints. Participated in staff recruitment, hiring, training, staff meetings, and scheduling. Employment History Dental Assistant, Dr. Fred Kudish, Meriden, CT Dental Assistant, Cloverleaf Dental, Meriden, CT Clerk II, Board of Education, Meriden, CT Assistant Store Manager, McDonalds, Commerce City, CO Education Orville H. Platt High School- Meriden, CT (1987-1991) Johnson and Wales University- Providence, RI (1991-1993) References Available Upon Request