Cardiac rehabilitation patient satisfaction questionnaire by HC12110513610

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									                                                                                                                                            
                                                         Oxford Heart Centre
 Cardiac rehabilitation patient outcome & satisfaction questionnaire
Now that you have completed your cardiac rehabilitation programme we would like to know what
you thought of it. Your views on how the programme runs are important to us and will help us to
identify ways in which we can improve the service.

Next to each statement please simply tick the box that corresponds most closely to how
you feel.

1.    Your initial contact with the cardiac rehabilitation team:

                                                    Excellent            Very good           Satisfactory               Poor              Very poor
                                                                                                                                         
The initial meeting/telephone
contact with the cardiac
rehabilitation nurse
Explanation of the cardiac
rehabilitation programme
Discussion & information on
making lifestyle changes
Encouragement of self & family
to participate in the programme
Staff knowledge and
understanding of problems
Patient information & personal
plan booklet


Comments:

…………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………


2.    Did you attend a clinic appointment within a few days of discharge from hospital?

           Yes
           No → Please go to Question 3

      Please say what went well at the clinic appointment? ……………………………………………

      ..................................................................................................................................................
                                                                           1
Marion Elliot
Senior Nurse
Cardiac rehabilitation
Date: Dec: 2009
Review: Dec 2010
                                                                                                                                            
                                                         Oxford Heart Centre
      ……………………………………………………………………………………………..……………

      What could be improved? …………………………………………………………………………...

      ..................................................................................................................................................

      ……………………………………………………………………………………………………..……

3.    Did you attend the education sessions?

           Yes
           No → Please go to Question 4

If you attended the JR education session you will have already completed an evaluation
form so please go straight to Question 4.

If you attended the Horton education sessions please complete the section below.

                                        Excellent              Very            Satisfactory             Poor             Very             Not
                                                             Good                                                    poor          applicable
                                                                                                                       
Understanding heart
disease

Emergency first aid


Pharmacist & blood
pressure

Healthy eating


Risk factor summary


Introduction to
relaxation




                                                                           2
Marion Elliot
Senior Nurse
Cardiac rehabilitation
Date: Dec: 2009
Review: Dec 2010
                                                                                                                                              
                                                           Oxford Heart Centre
Managing day to day
stresses

Physical activity &
weight management



Please say what went well?

.................................................................................................................................................

…………………………………………………………………………………………………….……

…………………………………………………………………………………………………….……
What could be improved?

..................................................................................................................................................

……………………………………………………………………………………………………..……

…………………………………………………………………………………………………………..


4.      Did you attend the exercise sessions?

              Yes
             No → Please go to Question 5

 Please rate your opinion below.

Please circle venue: Horton / Blackbird Leys / Abingdon / Witney

                                             Excellent             Very           Satisfactory               Poor            Very             Not
                                                                 Good                                                    poor          applicable
                                                                                                                            
Your exercise
assessment with cardiac
rehabilitation nurse &
exercise physiologist?



                                                                             3
Marion Elliot
Senior Nurse
Cardiac rehabilitation
Date: Dec: 2009
Review: Dec 2010
                                                                                 
                                     Oxford Heart Centre
Demo/explanations on
how to use the gym
equipment

Was your 8-10 week
exercise programme the
right length of time?
Enough supervision
during classes

Your exercise
programme & progress
on a weekly basis
Opportunity to discuss
concerns with staff prior
to each session
Options available to you
to continue your exercise
programme after you
have completed
supervised exercise.



5. How do you feel now compared to when you first met your cardiac rehabilitation
nurse?
                            Much      Slightly       Unchanged   Worse   Much       Not
                          improved   improved                          worse   applicable
                                                                      
Energy levels

Lifestyle changes

Feeling you are in
control of your life?
Is your health better
now than before your
admission?
Pain or discomfort in
your daily life related
to your heart
                                                 4
Marion Elliot
Senior Nurse
Cardiac rehabilitation
Date: Dec: 2009
Review: Dec 2010
                                                                                                                                              
                                                           Oxford Heart Centre
condition?


6.      Please give us your ideas on how we can improve the service we offer:

Would you have preferred the                                             Yes                         Probably                     Definitely not
options to attend:
An exercise programme less than
8-10 weeks in length?
Alternatives options for supervised
exercise, e.g. evenings, home
exercise programme
Sessions held closer to where you
live
Sessions held at the John Radcliffe

Female only/male only sessions


Do you have any other comments?

..................................................................................................................................................

……………………………………………………………………………………………………..……

…………………………………………………………………………………………………………..

If you have any further comments you would like to make about the cardiac rehabilitation service
we would be glad to here about them. Alternatively you can write or telephone the cardiac
rehabilitation Senior Nurse on: (01865) 220029 or (01295) 229426

If you have any further questions or concerns, please contact your local cardiac rehabilitation
nurse on (01865) 220251 (JR) or (01295) 229753 (Horton).

Thank you for taking time to complete this satisfaction questionnaire.

Marion Elliot
Cardiac Rehabilitation
October 2009




                                                                             5
Marion Elliot
Senior Nurse
Cardiac rehabilitation
Date: Dec: 2009
Review: Dec 2010

								
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