THE PASSAGE

Job Description

Post:               Employment, Training & Education Project Worker -
                    Residential Services

Work Base:          Passage House/ETE Dept – Passage Day Centre

Salary:             £24,156 - £27,009 pa inc LW allowance + pension +
                    benefits (NJC scale range 24 -28)

Hours:              35 hours per week

Annual Leave:       280 hours per year including Bank Holidays pro rata

Probation Period: 6 months

Responsible to:     Financial Inclusion Project Manager
                    Passage House Team Leader

Notice period:     1 mth
This post is subject to an enhanced CRB disclosure

About the Passage
The Passage opened in 1980. It is composed of two hostels and a day
centre. The Passage is a Christian organisation, whose mission is to
encourage, inspire and challenge homeless people to transform their lives.

About Employment Training and Education Services at the Passage

Employment Training and Education (ETE) work at the Passage takes place
primarily at the Day Centre. The ETE team is composed of: three ETE project
workers (of which this post is one), a Mentoring Coordinator, two Welfare
Rights Advisors, a Social Enterprise Coordinator, Financial Inclusion Officer,
two Life skills workers and an IT tutor (these latter two functions are provided
City of Westminster College staff). Additionally Jobcentre Plus operates an
Employment Outreach service from the department twice a week.

The primary task of the Passage House ETE Project Worker is to enable
Passage House and Montfort House clients to access these services and any
other external services deemed appropriate. The Passage House ETE
Project Worker will work within the ETE team and alongside other staff teams
within Passage House and the day centre to ensure the best possible delivery
of ETE services for residential clients.

About Passage House and Montfort House

Passage House consists of three integrated projects: A 20 bed assessment
centre, a 22 bed second stage hostel and a 5 bed Foyer unit. The Aim of the
Foyer is to focus on clients’ ability to actively address issues of employment,
employment related training, personal identification, financial inclusion,
welfare benefits and life-skills. For that reason only those clients actively
seeking employment can be accommodated at the Foyer.

Montfort House supports 16 clients living semi independently within its single
occupancy studio flats. The main aim of Montfort House is to prepare clients
to move into their own accommodation. This involves a co-ordinated response
from all our partner agencies in all areas relating to resettlement. Key areas of
work include, life skills, income management as well as social integration and

1.      Main Tasks
1.1     To develop a programme of employment, training and educational
        opportunities for Passage House and Montfort House residents,
        taking into account both internal and external resources.

1.2     To assist key workers in assessing resident’s needs and aspirations,
        specifically with respect to training, employment, welfare benefits and
        financial inclusion issues. To contribute to support plans based on
        this assessment.

1.3     To develop partnerships with internal (as described above) and
        external ETE services including Job Centre Plus, Business in the
        Community and local colleges in order to offer as wide a range of
        opportunities to residents as possible.

1.4     To promote both internal and external ETE services to hostel
        residents and make ETE information available within Passage House
        and Montfort House for use by residents and staff.

1.5     To work closely with keyworkers, assisting them in integrating ETE
        opportunities within client support plans.

1.6     To support resident’s access to ETE services both internally and
        externally, making referrals and assisting with applications as

1.7     To evaluate prospective referrals to the Foyer project and advise
        Passage House Managers on the suitability of candidates.

1.8     To promote the Foyer to external agencies and prospective residents
        of it (within Westminster).

1.9     To regularly monitor client’s progress toward the fulfilment of their
        support plans and recommend appropriate intervention should this be

1.10   To coordinate the development of literacy and numeracy services at
       Passage House and Montfort House.

1.11   To assist the Life skills programme development, promote and run a
       client worker scheme within Passage House and Montfort House.

1.12   To access the ETE budget within Passage House as appropriate and
       submit monthly expenditure returns to the ETE deputy project
       manager for integration with the main ETE budget.

1.13   To encourage residents to participate in and contribute to the
       development of activities at Passage House and Montfort House.

2.     Administration

2.1    Abiding by all Passage administration policies and procedures, to
       maintain clear, accurate and up-to-date reports/records, both manual
       and computerised, relating to employment and training activities.

2.2    To understand the need for being self-servicing administratively, in all
       aspects of the delivery of services to Passage clients.

2.3    To access the petty cash system appropriately and record and
       monitor all expenditure related to ETE activities in Passage House
       and Montfort House.

3.     Team Work
3.1    To work effectively and co-operatively with paid and volunteer staff at
       the Passage. To maintain good working relations with the other
       Passage teams and all external agencies.

3.2    To attend and participate actively in supervision meetings, team
       meetings (both at the hostels and the daycentre as instructed),
       training and other internal/external events that inform the work of the
       Passage and Passage House as required. To present to the team
       reports, statistics and other information as and when appropriate.

3.3    To maintain knowledge and understanding of the Passage’s work, for
       example by regularly visiting other projects and Central Office.

3.4    To assist in developing, implementing, monitoring and reviewing
       appropriate procedures and practice for working with Passage and
       Passage House clients.

4.     Volunteer Staff
4.1    To participate in the recruitment, induction, training and supervision of
       volunteers, attending volunteer events as appropriate.

4.2    In conjunction with the Financial Inclusion manager to examine
       opportunities for volunteer involvement in training and employment

General Responsibilities

1. To participate in regular supervision and annual appraisal, and help
   identifying your own job-related development and training needs.
2. To participate in internal/external meetings as required, and attend training
   events, conferences and other functions when necessary.
3. To ensure that all Passage policies and procedures are being adhered to,
   particularly those relating to Health and Safety, Code of Practice and
4. To contribute to the effective implementation of the Passage’s Equality and
   Diversity Policy as it affects both the Passage and its work.
5. To at all times undertake the role in a professional manner maintaining a
   high quality standard of work, and to always work in accordance with the
   aims, values and ethos of The Passage1.
6. To work with colleagues in the preparation of reports, statistics and
   papers, and be involved in the cyclical planning of the service delivery and
   performance monitoring of activity.
7. To participate actively in team away days, planning days and team
   meetings in the reviewing of the service.
8. To work in a professional manner maintaining a flexible attitude towards
   short notice rota changes to facilitate primary service cover, e.g. during
   training and staff illness.
9. To undertake any other duties that may be required which are
   commensurate with the role.


The Passage aims to promote equality of opportunity for all with the right mix of
talent, skills and potential. The Passage welcomes applications from diverse
candidates. Criminal records will be taken into account for requirement purposes
only when the conviction is relevant.

As The Passage meets the requirements in respect of exempted questions under
the Rehabilitation of Offenders Act 1974, all applicants who are offered
employment will be subject to a criminal record check from the Criminal Records
Bureau before the appointment is confirmed. This will include details of cautions,
reprimands or final warnings, as well as convictions.

Passage Policies

The post holder must work within The Passage policies and procedures.

Equal Opportunities

The Passage is committed to working towards an equal opportunities policy. We
therefore, aim to treat all who come to the Passage with respect, regardless of race,
colour, gender, sexual orientation, age, religion, social status or disability. Thus,
    The Christian Ethos

The Passage is a Christian based charity; therefore all staff are requested to uphold this
ethos in their work. This means a willingness to uphold Christian Values in a positive manner
and to be well disposed towards them.

employees must at all times carry out his/her responsibilities with due regard to the
Passage’s Equality and Diversity Policy.


The post holder must maintain confidentiality in accordance with the policy as set out
in the confidentiality policy, which protects the clients at The Passage and those who
use other Passage services.

Data Protection
If required to do so the post holder should obtain, process and /or use information
held on a computer or word processor or paper medium in a fair and lawful way.
Employees must only hold data for the specific registered purpose and use or
disclose date only to authorised persons or organisations as instructed.

Health & Safety
All staff must be aware of the responsibilities placed on them by the Health & Safety
at Work Act (1974) to ensure that the agreed safety procedures are carried out to
maintain a safe condition for employees, residents and visitors.

April 2010

                                 THE PASSAGE

Person Specification

Employment, Training & Education Project Worker - Residential Services

The person specification sets out the essential abilities and qualities that will be used
in the selection criteria for this post. When completing your application form, please
demonstrate your understanding and experience of all the essential criteria (1-4),
addressing each point in the order below; and give evidence of your experience and

1.     Experience and Qualifications
1.1    Significant and proven experience of delivering support services to socially
       excluded clients in a residential or similar setting.
1.2    Proven experience of delivering one to one training to vulnerable individuals,
       particularly around Microsoft office 2003 and above.
1.3    Proven experience of supporting and encouraging vulnerable individuals in
       accessing employment and education opportunities.
1.4    Experience of using petty cash systems and working within budget.

2.     Knowledge and Understanding
2.1    Awareness of the need to keep up-to-date with developments in the fields of
       training, accreditation methods, qualifications, benefits and government
       initiatives with particular reference to homeless people.
2.2    Knowledge of the Supporting People framework, in relation to user
2.3.   Knowledge of financial inclusion initiatives and debt advice services.
2.4    Knowledge of social enterprise practice and outcomes.

3.     Skills and Abilities
3.1    Excellent verbal and written communication skills.
3.2    Ability to maintain clear professional boundaries while working with a
       vulnerable, disadvantaged or excluded client group.
3.3    Ability to liaise with internal and external stakeholders in order to develop the
       programme of employment, training, life skills and recreational opportunities
       for residents of varying interests and abilities.
3.4    Ability to develop the assessment procedure to determine residents’ training
       and employment needs and aspirations.
3.5    Ability to work effectively with colleagues and residents to increase
       awareness of and participation in employment, training and recreational
3.6    Ability to manage own workload independently and prioritise work
3.7    Ability to act calmly in emergencies and respond in a professional manner to
       stressful and challenging situations and incidents.
3.8    Have a flexible, positive and solution orientated approach to work.

4.     Contractual
4.     Ability to attend evening meetings, conferences, events as appropriate to the
       needs of the job.

5.     Other
5.1    To be able to carry out the post with or without adaptations.
5.2    Demonstrate a commitment to communicate the Passage’s mission which is
       to encourage, inspire and challenge homeless people to transform their lives.
5.3    Demonstrate a commitment to the Passage’s values, aims and ethos.

April 2010


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