Post: Employment, Training & Education Project Worker -
Work Base: Passage House/ETE Dept – Passage Day Centre
Salary: £24,156 - £27,009 pa inc LW allowance + pension +
benefits (NJC scale range 24 -28)
Hours: 35 hours per week
Annual Leave: 280 hours per year including Bank Holidays pro rata
Probation Period: 6 months
Responsible to: Financial Inclusion Project Manager
Passage House Team Leader
Notice period: 1 mth
This post is subject to an enhanced CRB disclosure
About the Passage
The Passage opened in 1980. It is composed of two hostels and a day
centre. The Passage is a Christian organisation, whose mission is to
encourage, inspire and challenge homeless people to transform their lives.
About Employment Training and Education Services at the Passage
Employment Training and Education (ETE) work at the Passage takes place
primarily at the Day Centre. The ETE team is composed of: three ETE project
workers (of which this post is one), a Mentoring Coordinator, two Welfare
Rights Advisors, a Social Enterprise Coordinator, Financial Inclusion Officer,
two Life skills workers and an IT tutor (these latter two functions are provided
City of Westminster College staff). Additionally Jobcentre Plus operates an
Employment Outreach service from the department twice a week.
The primary task of the Passage House ETE Project Worker is to enable
Passage House and Montfort House clients to access these services and any
other external services deemed appropriate. The Passage House ETE
Project Worker will work within the ETE team and alongside other staff teams
within Passage House and the day centre to ensure the best possible delivery
of ETE services for residential clients.
About Passage House and Montfort House
Passage House consists of three integrated projects: A 20 bed assessment
centre, a 22 bed second stage hostel and a 5 bed Foyer unit. The Aim of the
Foyer is to focus on clients’ ability to actively address issues of employment,
employment related training, personal identification, financial inclusion,
welfare benefits and life-skills. For that reason only those clients actively
seeking employment can be accommodated at the Foyer.
Montfort House supports 16 clients living semi independently within its single
occupancy studio flats. The main aim of Montfort House is to prepare clients
to move into their own accommodation. This involves a co-ordinated response
from all our partner agencies in all areas relating to resettlement. Key areas of
work include, life skills, income management as well as social integration and
1. Main Tasks
1.1 To develop a programme of employment, training and educational
opportunities for Passage House and Montfort House residents,
taking into account both internal and external resources.
1.2 To assist key workers in assessing resident’s needs and aspirations,
specifically with respect to training, employment, welfare benefits and
financial inclusion issues. To contribute to support plans based on
1.3 To develop partnerships with internal (as described above) and
external ETE services including Job Centre Plus, Business in the
Community and local colleges in order to offer as wide a range of
opportunities to residents as possible.
1.4 To promote both internal and external ETE services to hostel
residents and make ETE information available within Passage House
and Montfort House for use by residents and staff.
1.5 To work closely with keyworkers, assisting them in integrating ETE
opportunities within client support plans.
1.6 To support resident’s access to ETE services both internally and
externally, making referrals and assisting with applications as
1.7 To evaluate prospective referrals to the Foyer project and advise
Passage House Managers on the suitability of candidates.
1.8 To promote the Foyer to external agencies and prospective residents
of it (within Westminster).
1.9 To regularly monitor client’s progress toward the fulfilment of their
support plans and recommend appropriate intervention should this be
1.10 To coordinate the development of literacy and numeracy services at
Passage House and Montfort House.
1.11 To assist the Life skills programme development, promote and run a
client worker scheme within Passage House and Montfort House.
1.12 To access the ETE budget within Passage House as appropriate and
submit monthly expenditure returns to the ETE deputy project
manager for integration with the main ETE budget.
1.13 To encourage residents to participate in and contribute to the
development of activities at Passage House and Montfort House.
2.1 Abiding by all Passage administration policies and procedures, to
maintain clear, accurate and up-to-date reports/records, both manual
and computerised, relating to employment and training activities.
2.2 To understand the need for being self-servicing administratively, in all
aspects of the delivery of services to Passage clients.
2.3 To access the petty cash system appropriately and record and
monitor all expenditure related to ETE activities in Passage House
and Montfort House.
3. Team Work
3.1 To work effectively and co-operatively with paid and volunteer staff at
the Passage. To maintain good working relations with the other
Passage teams and all external agencies.
3.2 To attend and participate actively in supervision meetings, team
meetings (both at the hostels and the daycentre as instructed),
training and other internal/external events that inform the work of the
Passage and Passage House as required. To present to the team
reports, statistics and other information as and when appropriate.
3.3 To maintain knowledge and understanding of the Passage’s work, for
example by regularly visiting other projects and Central Office.
3.4 To assist in developing, implementing, monitoring and reviewing
appropriate procedures and practice for working with Passage and
Passage House clients.
4. Volunteer Staff
4.1 To participate in the recruitment, induction, training and supervision of
volunteers, attending volunteer events as appropriate.
4.2 In conjunction with the Financial Inclusion manager to examine
opportunities for volunteer involvement in training and employment
1. To participate in regular supervision and annual appraisal, and help
identifying your own job-related development and training needs.
2. To participate in internal/external meetings as required, and attend training
events, conferences and other functions when necessary.
3. To ensure that all Passage policies and procedures are being adhered to,
particularly those relating to Health and Safety, Code of Practice and
4. To contribute to the effective implementation of the Passage’s Equality and
Diversity Policy as it affects both the Passage and its work.
5. To at all times undertake the role in a professional manner maintaining a
high quality standard of work, and to always work in accordance with the
aims, values and ethos of The Passage1.
6. To work with colleagues in the preparation of reports, statistics and
papers, and be involved in the cyclical planning of the service delivery and
performance monitoring of activity.
7. To participate actively in team away days, planning days and team
meetings in the reviewing of the service.
8. To work in a professional manner maintaining a flexible attitude towards
short notice rota changes to facilitate primary service cover, e.g. during
training and staff illness.
9. To undertake any other duties that may be required which are
commensurate with the role.
CRIMINAL RECORDS BUREAU – DISCLOSURE
The Passage aims to promote equality of opportunity for all with the right mix of
talent, skills and potential. The Passage welcomes applications from diverse
candidates. Criminal records will be taken into account for requirement purposes
only when the conviction is relevant.
As The Passage meets the requirements in respect of exempted questions under
the Rehabilitation of Offenders Act 1974, all applicants who are offered
employment will be subject to a criminal record check from the Criminal Records
Bureau before the appointment is confirmed. This will include details of cautions,
reprimands or final warnings, as well as convictions.
The post holder must work within The Passage policies and procedures.
The Passage is committed to working towards an equal opportunities policy. We
therefore, aim to treat all who come to the Passage with respect, regardless of race,
colour, gender, sexual orientation, age, religion, social status or disability. Thus,
The Christian Ethos
The Passage is a Christian based charity; therefore all staff are requested to uphold this
ethos in their work. This means a willingness to uphold Christian Values in a positive manner
and to be well disposed towards them.
employees must at all times carry out his/her responsibilities with due regard to the
Passage’s Equality and Diversity Policy.
The post holder must maintain confidentiality in accordance with the policy as set out
in the confidentiality policy, which protects the clients at The Passage and those who
use other Passage services.
If required to do so the post holder should obtain, process and /or use information
held on a computer or word processor or paper medium in a fair and lawful way.
Employees must only hold data for the specific registered purpose and use or
disclose date only to authorised persons or organisations as instructed.
Health & Safety
All staff must be aware of the responsibilities placed on them by the Health & Safety
at Work Act (1974) to ensure that the agreed safety procedures are carried out to
maintain a safe condition for employees, residents and visitors.
Employment, Training & Education Project Worker - Residential Services
The person specification sets out the essential abilities and qualities that will be used
in the selection criteria for this post. When completing your application form, please
demonstrate your understanding and experience of all the essential criteria (1-4),
addressing each point in the order below; and give evidence of your experience and
1. Experience and Qualifications
1.1 Significant and proven experience of delivering support services to socially
excluded clients in a residential or similar setting.
1.2 Proven experience of delivering one to one training to vulnerable individuals,
particularly around Microsoft office 2003 and above.
1.3 Proven experience of supporting and encouraging vulnerable individuals in
accessing employment and education opportunities.
1.4 Experience of using petty cash systems and working within budget.
2. Knowledge and Understanding
2.1 Awareness of the need to keep up-to-date with developments in the fields of
training, accreditation methods, qualifications, benefits and government
initiatives with particular reference to homeless people.
2.2 Knowledge of the Supporting People framework, in relation to user
2.3. Knowledge of financial inclusion initiatives and debt advice services.
2.4 Knowledge of social enterprise practice and outcomes.
3. Skills and Abilities
3.1 Excellent verbal and written communication skills.
3.2 Ability to maintain clear professional boundaries while working with a
vulnerable, disadvantaged or excluded client group.
3.3 Ability to liaise with internal and external stakeholders in order to develop the
programme of employment, training, life skills and recreational opportunities
for residents of varying interests and abilities.
3.4 Ability to develop the assessment procedure to determine residents’ training
and employment needs and aspirations.
3.5 Ability to work effectively with colleagues and residents to increase
awareness of and participation in employment, training and recreational
3.6 Ability to manage own workload independently and prioritise work
3.7 Ability to act calmly in emergencies and respond in a professional manner to
stressful and challenging situations and incidents.
3.8 Have a flexible, positive and solution orientated approach to work.
4. Ability to attend evening meetings, conferences, events as appropriate to the
needs of the job.
5.1 To be able to carry out the post with or without adaptations.
5.2 Demonstrate a commitment to communicate the Passage’s mission which is
to encourage, inspire and challenge homeless people to transform their lives.
5.3 Demonstrate a commitment to the Passage’s values, aims and ethos.