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					                                       MAILCOM 2012
                                      th
                                   19 Annual Fall Conference
                                       September 9-11, 2012
                                           Riviera Hotel & Casino
                                               Las Vegas, NV


                                 Frequently Asked Questions


1. Which Airport should I fly in/out of?
The primary airport servicing Las Vegas is McCarran International Airport. Most major airlines fly
into McCarran Airport. While airline schedules will vary, transportation to and from Las Vegas is
regularly available from most areas of the country. MAILCOM has listed some of the major
carriers that service Las Vegas on our website, www.mailcom.org. These carriers offer reduced
rates by booking online. For your convenience, MAILCOM has provided a link to each of these
major carriers on our website. The conference starts at 12:00pm on Sunday, September 9th and
ends at 4:00pm on Tuesday, September 11th.

2. What hotel should I stay at?
The conference is being held at the legendary Riviera Hotel located directly on the Las Vegas
Strip. The Riviera has been renovated with new luxury rooms and suites guaranteed for MAILCOM
attendees. The cut-off date to guarantee the MAILCOM discount rate of $75.00, plus taxes, per
night is August 20, 2012. Reservations made after that date, (if available), higher prevailing rates
will apply. Check-in time is 4:00 pm and check out is 11:00 am. In order to receive the MAILCOM
Discount Rate of $75.00, plus taxes, you should register via the Riviera Reservation Link Riviera
Hotel Reservations, or by calling 1-800-634-6753. Be sure to mention MAILCOM (Group Code:
SMAIL12) if you call to make your reservation. Early departures could incur a penalty of one
night's room & tax fee. The hotel does not issue written confirmations numbers but guests may
obtain a confirmation number by contacting the hotel directly.

3. Are there any limitations on nights the MAILCOM Discount Rate is offered?
The MAILCOM Discount Rate of $75.00, plus taxes, per night is available from Sunday, September
9th through Wednesday, September 12th. There are a limited number of rooms available for
Saturday, September 8th at the MAILCOM Discount Rate. However, these rooms are limited and
prevailing rates may apply to Saturday night reservations.

4. What type of rooms will MAILCOM Delegates be assigned at the Riviera?
MAILCOM attendees who register via the Riviera Registration Link on the MAILCOM website will be
guaranteed the Signature Guestrooms in the Monaco Tower. Monaco is an elegant tower with
twenty-three floors featuring the "Signature series" with nine hundred and seventy-three Non-
Smoking rooms and six suites. The Signature series was created with the business traveler in
mind. These guest rooms include a European Styled bed with luxurious comforter, 32" LCD TV,
MP3 alarm clock radio with Ipod compatible and a bedside safe. The Monaco Tower is for Non-
Smoking guests only. If you are a smoker, you can still qualify for the MAILCOM Discount Rate,
but you MUST stay in a different tower.

5. If I choose to rent a car, is there parking at the Riviera?
The Riviera offers a free parking garage which is located directly next to the hotel. In addition,
there is an outdoor parking lot next to the parking garage. All self parking at the Riviera Hotel
and Casino is free. Valet parking is available for a fee.

6. How do I get from the airport to my hotel?
If you are flying into Las Vegas, the quickest and easiest way to get to the Riviera Hotel is by
taxi. The cost is approximately $30.00 and the ride takes about 30 minutes. There are less
expensive shuttles, but it could take up to 60 minutes to get to the hotel. Shuttles and taxis are
readily available at the airport and reservations are not required. If you are driving into Las
Vegas, the Riviera Hotel & Casino is located just minutes off INTERSTATE I-15. Visit
www.rivierahotel.com for detailed directions and additional information concerning the Riviera
Hotel.

7. If I stay at a hotel other than the Riviera, will transportation be provided?
There is NO scheduled MAILCOM shuttle service between any hotels and the Riviera Hotel. If you
are staying at any other Las Vegas property, taxi service is readily available and the cost depends
on the distance between your hotel and the Riviera. If you are not staying at the Riviera and
coming to the conference from another hotel via taxi, request to be dropped off at the Parking
Garage entrance, which is located behind the Riviera Hotel. Las Vegas has city shuttle buses. The
Deuce (double-deckers), serves all hotels located on the Strip. They run every 10-15 minutes and
stop right in front of the Riviera Hotel. The cost is $3.00 one-way or $7.00 per day for unlimited
use.

8. Is there an emergency telephone number at conference registration?
There will NOT be a message board located in the MAILCOM Conference Registration area. We
recommend that you refer all calls to your hotel room or cell phone. The general telephone
number to the Riviera Hotel is 1-800-634-6753, or 702-734-5110. While cell phones do operate
very well in the conference area of the Riviera Hotel, we ask that all delegates please place cell
phones on silent or vibrate while attending classes and sessions so you do not disturb other
attendees or speakers.

9. How can I access my Email at the Riviera Hotel?
The Riviera Hotel offers complimentary Wireless High-Speed Internet Service in all their guest
rooms. The high-speed service requires a laptop with wireless capabilities. Older laptops may
require a WiFi adapter card, which is available at the Riviera UPS Store for approximately
$30. The adapter cards may be used anywhere WiFi service is offered. WiFi internet access is not
available in the Convention Area or seminar meeting rooms.

10. Will I receive a badge prior to the start of the conference?
No, you will receive all conference materials including your badge when you arrive and check in at
registration any time during the hours listed below. MAILCOM registration is located in Grande
Ballroom of the Riviera Hotel Convention Center Area.
               Registration Hours are:
               Sunday, September 9, 2012                12:00 pm to 6:00 pm
               Monday, September 10, 2012                7:30 am to 5:00 pm
               Tuesday, September 11, 2012               7:30 am to 4:00 pm

11. Do I need to pre-register for any of the educational sessions?
No, the meeting rooms are spacious enough to accommodate all participants and pre-registration
is not necessary.

12. What are the requirements to obtain a Certificate?
Attendees who attend at least Six (6) sessions within each Certificate Track, and have their
participation at each session certified by the presenter, will receive a certificate signifying
completion of the program. You may substitute ONE Certificate Track session with either the
Monday morning Keynote with Chief Postal Inspector Guy Cottrell, the Monday afternoon Keynote
Security Panel Presentation or the Tuesday Luncheon Keynote with USPS Vice President James
Cochrane.

13. Can I receive two Certificates?
Yes. Full Conference registrants can receive 2 Certificates. The same rules apply as working
towards one certificate: you must have attended at least six (6) sessions within each Certificate
Track. You are allowed to substitute ONE Certificate Track SESSION with ether the Monday
Morning Keynote, the Monday Luncheon Keynote or the Tuesday Luncheon Keynote. In order to
qualify for two certificates, you will need to attend Six (6) sessions in one Certificate Track, and
either Six (6) sessions in a second Certificate Track or Five (5) sessions in the second Certificate
Track and either the Monday Morning Keynote, the Monday Luncheon Keynote or the Tuesday
Lunch Keynote for a total of twelve.
14. I attended some certificate track sessions from a previous MAILCOM, do these
sessions count towards a certificate for this year’s conference?
Yes, if you have the form with the appropriate validation stamps and the discipline is in the same
area you may complete the required sessions and receive a certificate in that field. (i.e.
Leadership, Safety & Security etc…)

15. Which Certificate Tracks are being offered at MAILCOM Las Vegas?
Continuing its mission to “promote the advancement of the science and art of mail
communications,” MAILCOM is offering our very popular professional certificate program in twelve
disciplines, which are available to all registered conference delegates. All twelve disciplines qualify
as credit towards earning your MCOM Master Certification credentials.
        + Mail Systems Management Certificate
        + Postal Mail Management Certificate
        + Intelligent Mail Barcode Management Certificate
        + Safety & Security Mail Management Certificate
        + Government Mail Management Certificate
        + Leadership & Staff Development Management Certificate
        + Delivery & Distribution Services Certificate
        + Address & Data Mail Management Certificate
        + College & University Mail Management Certificate
        + Office Services & Contract Management Certificate
        + Professional Development Management Certificate
        + Technology & Print Mail Management Certificate

16. I have special dietary requirements, how can I make sure that the right food will be
available at the meal functions?
If you require special dietary needs you can see any of the service staff during the function and
they will be happy to help you. To make special arrangements in advance, contact the office of
the managing director at 732-280-8865.

17. What is the appropriate attire for the conference?
We recommend that all attendees and participants dress as comfortably as possible in "business
casual" attire. The average temperature this time of year in Las Vegas is in the high 80’s during
the day and cooler in the evening.

18. I will be bringing a guest so can I purchase individual event tickets?
If you are a paid registrant, meals tickets are included with your registration. If you wish to
purchase additional event/function tickets, they can be obtained at the conference registration
during show hours listed above. Prices will vary depending on the event or function and will be
posted at MAILCOM Registration.

20. What is the MCOM Master Certification Program and where can I find information
about it?
The MCOM Master Certification in Mail Communications is a program that has been developed and
designed to recognize and reward industry professionals who have obtained certificates of
achievement in previously approved disciplines at prior and current MAILCOM Conferences &
Seminars. Specific details about MCOM Certification can be found on our website,
www.mailcom.org.

21. Does the Riviera Hotel have a Business Center?
The Riviera Hotel boasts a full service Business Center/UPS Store with state-of-the-art technology
including mini-suite offices w/fully equipped computers, Internet access and a multitude of
copying options. The business center is located just a few short steps from the conference center
and operates Mon-Fri 7:00 am to 6:00 pm and Sat & Sun. 8:00 am to 5:00 pm. Their telephone
number is 702-794-9500 and fax number is 702-794-9663.

22. How will program changes be communicated?
Due to a speaker conflict or other unavoidable issue, changes occasionally need to be made to the
original program or agenda. All changes will be communicated via email to registered delegates
prior to the start of the conference. In addition, program changes will be noted on our web site.

				
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