Leadership Certification Program

							                                             Competencies
                                             The Professional Excellence program is
                                             based on core competencies—the
                                             skills, knowledge and behaviors that
                                             support our values. Developing these
                                             skills and behaviors creates the desired
                                             culture and work environment to help
                                             us achieve our vision of The Children’s
                                             Way.
                                             Our competencies describe how we
                                             demonstrate our five values.
                                             Development of these competencies
                                             will allow CHS to attain its own brand
 Audience                                    of professional excellence.
 The Children’s Way to Professional
 Excellence targets all employees.           CHS’ value-driven competencies
                                             include:
                                             •Teamwork
                                             •Communication
Commitment                                   •Customer Service
This program is built on a curriculum of     •Building Trust
modules critical to professional success.    •Decision Making
Upon completion of the courses, you will     •Adapting to Change
earn The Children’s Way to Professional      •Self Leadership
Excellence Certification. This designation   •Managing Work
will set you apart as a key individual who   •Managing Conflict
is committed and capable of modeling The
Children’s Way.                              Comprehensive details regarding the
                                             definition and development of the
                                             competencies are available through our
                                             new online system—OPALTM (Online
  Information                                Performance and Learning). OPAL
  More information about classes and         provides tools for assessing
  related competencies can be found at:      competency skill levels, advising on
  http://hr.chsys.org/default.asp?ID=3       key actions and developing
                                             competencies. Access OPAL via
                                             Intralink at http://www.opal.chsys.org
                            The Children’s Way to Professional Excellence Certification
Phase I
           Taking Charge of        Communicating with        Service Plus: Building       Maximizing              Crucial                  Building Trust
           Your Development        Impact                    Patient Loyalty*             Performance*            Conversations
           (web-based)             (web-based)               (1 day)                      (1/2 day)               (2 days)                 (web-based)



           Date                    Date                      Date                         Date                    Date                     Date
           Completed               Completed                 Completed                    Completed               Completed                Completed



* Recommended to be taken within the first 12 months of employment
Phase II
           Taking the HEAT              Myers-Briggs Type           Whale Done: Building/           Situational Self-Leadership      Mixing 4 Generations
                                        Indicator (MBTI)            Supporting Relationships                                         In the Workplace
           (web-based)                  (1/2 day)                   (1/2 day)                       (1 day)                          (1/2 day)

           Date                         Date                        Date                            Date                             Date
           Completed                    Completed                   Completed                       Completed                        Completed



Must Complete 4 Additional Electives – Based on Personal/Professional Development Needs
Adapting to Change (web-based)                      Personal Empowerment: Taking Initiative (web)
Contributing to Meeting Success (web-based)         Seven Habits for Healthcare Workers (1 day)
Decision Making (web-based)                         Time Management (web-based
Feedback Fundamentals (web-based)                   Working Through Conflict (web-based)                 Date           Date              Date              Date
Friday Night at the ER (1/2 day)                    Additional Activities in OPAL                        Completed      Completed         Completed         Completed
“GO” Getting Organized (1/2 day)
  For additional class offerings, see the 2012 OD Calendar on the intranet

                                 Online Performance & Learning (OPAL): http://www.opal.chsys.org

Many of you have already completed one or more of the classes. You will receive retroactive credit for prior attendance. Please register for classes via CHEX. If
you have any questions, please contact or email April Mize at 939-5196 april.mize@chsys.org. Additional classes may be added or substituted over time.
02/12