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St. Petersburg College
Administrative Oversight Group Assessment
Outcomes Assessment Review Report
December 20054
Check the Report Area That Applies:
Student Service
Educational Support Services
X Administrative Services
Part I:
Status of Improvement of Last Year’s Goals over Previous Year’s Formatted: Font: 12 pt
Goals Formatted: Font: 12 pt
Formatted: Font: 12 pt
Formatted: Font: 12 pt
Assessment Tool: Enrolled Student Survey
Formatted: Font: 12 pt
Formatted: Font: 12 pt
Narrative:
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The goalaim of the Administrative Oversight Group iswas to considerfirst comment on last Formatted Table
year’s quality improvement initiatives and secondly to identify areas within the Formatted: Font: (Default) Arial, Not Bold,
ASOGadministrative service group’s domain that are most in need of quality improvement Font color: Auto
initiatives in the 2006-5/20076 time frame. Formatted: Font: Arial, Not Bold, Font color:
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Part I Formatted: Font: Arial, Not Bold, Font color:
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Describe the status of each item identified in this report last year. Formatted: Font: Arial, Not Bold, Font color:
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TIn the Dec 2004 Report from last year The goal of the Administrative Oversight Group was Formatted: Font: (Default) Arial, Not Bold,
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to identified ythree areas that need improvement, that did not meet the established criteria
ofnot meeting a 5.0 mean satisfaction level or producing a positive performance gap. The Formatted: Font: Arial, Not Bold, Font color:
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first three columnsgrouping shows the results from on the 20042-20053 Enrolled Student
Survey and the next three columns are for comparison purposes to the second .grouping Formatted: Font: Arial, Not Bold, Font color:
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shows the comparison with most recent 2005-2006Enrolled Enrolled Student Survey,
Formatted: Font: Arial, Not Bold, Font color:
completed 11/2005. The following four areas were found to need improvement:
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Sat Imp Gap Sat Imp Gap
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Services/Office 04/05 04/05 04/05 05/06 05/06 05/06 Auto
Parking 4.25 6.16 -1.91 4.54 6.06 -1.52 Formatted: Font: Arial, Not Bold, Font color:
Auto
Bookstore 4.92 6.08 -1.16 4.95 6.07 -1.12 Formatted: Font: Arial, Not Bold, Font color:
Food services 3.90 4.75 -0.85 4.26 4.63 -0.37 Auto
Formatted: Font: Arial, Not Bold, Font color:
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Page 1 of 11
Formatted: Font: Not Bold, No underline
Food Services, Parking, Bookstore - The objective for the previous year was to Formatted: Bullets and Numbering
improve the ratings on these areas to meet the criteria.
Student Parking – The goal for 2005-2006 was to improve by 10% the performance Formatted: Font color: Auto
gap for student parking on the Enrolled Student Survey. Formatted: Bullets and Numbering
Formatted: Font color: Auto
Performance did improve with the 05/06 survey information by .39
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Overall More Satisfied Formatted: Font: Not Italic
Formatted: Font color: Auto
Bookstore Services – The goal was to improve by a positive measure the performance
Formatted: Centered
gap on the enrolled student survey for bookstore services.
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0" + Tab after: 0.25" + Indent at: 0.25"
Performance did improve with the 05/06 survey information by .04
Formatted: Bullets and Numbering
Overall About the Same Formatted: Font color: Auto
Formatted: Centered
Food Services – The previous year’s goals were to improve by a positive measure the Formatted: Font color: Auto
enrolled student survey for food services as follows. Formatted: Font: Bold, Not Italic, Font color:
Auto
Performance did improve with the 05/06 survey information by .48 Formatted: Indent: Left: 0.75"
Formatted: Font color: Auto
Overall More Satisfied
Formatted: Bulleted + Level: 1 + Aligned at:
0" + Tab after: 0.25" + Indent at: 0.25"
1) Food Services Formatted: Bullets and Numbering
Formatted
2) Student Parking
Formatted: Right: 0", No bullets or
numbering
3) Bookstore Operations
Formatted: Indent: Left: 0", Right: 0"
4) Official Mailings Received from the College Formatted: Right: 0", No bullets or
numbering
Formatted: Indent: Left: 0", Right: 0"
1) Business Office, Food Services, Bookstore, Parking, and Personal Safety & Security - Formatted: Right: 0", No bullets or
The objective for the previous year was to improve the “Performance Gap” on the “Enrolled Student numbering
Survey” to a positive “Performance Gap” by the 2003 Survey. Formatted: Indent: Left: 0", Right: 0"
Formatted: Right: 0", No bullets or
Action Plan Results: As shown in the table below, Business Office performance gap numbering
improved positively, and the goal was met. Performance gap improvement goals for Food Services, Formatted: Indent: Left: 0", Right: 0"
Bookstore, Parking, and Safety & Security were not met and will require continuing focused efforts.
Formatted: Right: 0"
Formatted: Normal, No bullets or numbering
200-2003 2004 2004 Formatted: Normal
Performance Gap Satisfaction Performance Gap Formatted: Font: 14 pt
Business Office +.17 5.37 -.02
Formatted: Normal, Indent: Left: 0"
Food Services -.34 3.90 -.85
Formatted: Font: 10 pt, Font color: Auto
Safety & Security -.39 5.83 -.48
Bookstore -.75 4.92 -1.16 Formatted: Normal
Parking -2.11 4.25 -1.91
Formatted: Font: Bold
More detail results from the areas that continue to require improvements.
Formatted: Font: Bold
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Page 2 of 11
Performance Gap by year by campus Formatted: Font: 12 pt
Formatted: Font: Bold
1. Food Services – The previous year’s goals were to improve by a positive measure Formatted: Bullets and Numbering
the enrolled student survey for food services as follows:
a. Health Education Center - Evaluate and implement, if viable, an expanded
vending service and periodic catered food functions at Health Center similar to
Allstate.
b. Tarpon Springs Center - Complete the implementation of hot food services at
Tarpon Springs Annex, in cooperation with Tampa Bay Vending.
c. Seminole – Complete the implementation of the “Gigabyte Café offering selected pre-
cooked hot food, other prepared foods, and vending as per existing contract with
Cherubs.
d. Clearwater – Evaluate factors, which might be impacting satisfaction ratings
at the Hard Drive Café, such as operating hours, food offerings, and pricing.
e. SP/Gibbs – Clarify facilities plans and food offerings when current food
services space is demolished.
f. College-wide – Consider practicum experiences at selected SPC food services
venues for students in the Hospitality Program.
Action Plan Results: Plans for Seminole and SP/Gibbs were completed or are in-
progress. Progress on plans for Health Education Center, Clearwater and Tarpon
Springs need to be further assessed and, if viable, considered for carry-forward to next
year. Also, as shown in the following table, the college wide satisfaction rating did not
improve. New action plans have been developed based on these results.
Food Service
2002-2003 2003-2004
Performance Gap Performance Gap Results
SP Gibbs -.03 -1.45 Much Less Satisfied
Clearwater -.25 -.3 About the Same
Tarpon -1.06 -1.4 Less Satisfied
Seminole -1.18 -.2 More Satisfied
Health -1.16 -1.6 Less Satisfied
Allstate -.24 .8 Less Satisfied
College-wide -.37 -.85 Less Satisfied
Student Parking – The goal for 2003-2004 was to improve by 10% the performance gap for
student parking on the Enrolled Student Survey. The following measures were planned to
accomplish improvement:
a) Discuss with SP/G Campus Provost and obtain agreement to pursue, on a 2-
year trial and measurement basis, “scattered parking” such as currently at the
Seminole Campus.
b) Plan and carryout special communications aimed at the students (verbal at
student meetings, flyers on bulletin boards, etc.) to convey and demonstrate
the college’s intent to improve student satisfaction for parking.
c) Implement cost-free student parking stickers, to be funded from current
security budget, in order to improved security and advertise the College via
the stickers.
Action Plan Results: Discussions were held with SP/Gibbs provost and staff on
“scattered parking” but it was deemed untimely in view of planned, heavy building
Page 3 of 11
Formatted ...
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construction. Plans B & C were not completed but may be viable for future
Formatted Table ...
considerations. As shown in the following table, the college wide satisfaction rating did
not improve. New action plans have been developed based on these results. Formatted ...
Parking Formatted ...
2004-2005 20053-20064 Formatted ...
Performance Gap Performance Gap Results Formatted ...
SP Gibbs -3.1 -2.2-3.1 More SatisfiedLess
Formatted ...
Satisfied
Formatted ...
Clearwater -2.1 -1.8-2.1 More Satisfied
Tarpon -1.0 -1.3-1.0 More Satisfied Formatted ...
Less Satisfied Formatted ...
Seminole -1.0 -1.1-1.0 LessLess Satisfied Formatted ...
Health -2.0 -2.0-2.0 Less SatisfiedSame Formatted ...
Allstate -.6 -.8-.6 LessMore Satisfied
Formatted ...
College-wide -1.91 More Satisfied
Formatted ...
4) Bookstore Services – The goal was to improve by a positive measure the performance Formatted ...
gap on the enrolled student survey for bookstore services. The following steps were Formatted ...
planned: Formatted ...
a) Prepare and administer student focus group sessions or a survey to better Formatted ...
understand student dissatisfactions and issues.
Formatted ...
b) Continue to encourage faculty to provide book lists in a timely manner and to
include only those books that are essential for class. Formatted ...
c) Continue to identify and take corrective actions on bookstore issues that adversely Formatted ...
affect student satisfaction by ensuring tat the Bookstore Oversight Group meets at Formatted ...
least 3 times annually. The Bookstore Oversight Group includes representation by Formatted ...
the AVP-Finance & Business Services, the Bookstore Manager and Follett’s
Formatted ...
Regional Manager
Formatted Table ...
Action Plan Results: Plan B was discussed and carried with the Faculty Governance Formatted ...
Organization representation to the President’s Cabinet. Plan C oversight was Formatted ...
significantly increased and resulted in improved management and customer service by Formatted ...
Folletts. Plan C has not yet been completed. Overall performance gap improved and
Formatted ...
the goal was met. However, the gap is still negative and requires continued focused
efforts toward improvement. Formatted ...
Bookstore Formatted ...
2004-2005 2005-2006 Formatted ...
Performance Gap Performance Formatted ...
Gap2003-2004
Formatted ...
Performance Gap Results
SP Gibbs -1.2 -1.3-1.2 Less Satisfied Formatted ...
Clearwater -.9 -1.1-.9 Less Satisfied Formatted ...
Tarpon -1.4 -1.1-1.4 MoreLess Satisfied Formatted ...
Seminole -1.0 -1.2-1.0 Less SatisfiedLess Formatted ...
Satisfied
Formatted ...
Health -1.4 -1.4-1.4 SameLess Satisfied
Formatted ...
Allstate -.8 -1.5-.8 Less Satisfied
College-wide -1.16 Less Satisfied Formatted ...
Formatted ...
Formatted ...
Formatted ...
Formatted ...
Formatted ...
Page 4 of 11
Formatted: Font color: Auto
Food Service
2004-2005 2005-2006 Formatted: Font color: Auto
Performance Gap Performance Gap Results Formatted: Font color: Auto
SP Gibbs -1.5 -.3 More Satisfied Formatted: Font color: Auto
Clearwater -.3 -.3 Same
Formatted: Font color: Auto
Tarpon -1.4 -1.3 More Satisfied
Seminole -.2 0 More Satisfied Formatted Table
Health -1.6 -.9 More Satisfied Formatted: Font color: Auto
Allstate .8 .4 Less Satisfied Formatted: Font color: Auto
Formatted: Font color: Auto
Formatted: Font color: Auto
5) Personal Safety and Security– The goal was to increase by 10% the mean satisfaction
Formatted: Font color: Auto
scores of our students in the area of personnel safety and security. The following steps
were planned: Formatted: Font color: Auto
a.) Implement cost-free student parking stickers, as described in Objective 1, Action Formatted: Font color: Auto
Step 3 above. Formatted: Font color: Auto
b.) Revise college dress code to require all employees, faculty and volunteers to Formatted: Font color: Auto
wear Id badges while on campus and performing college work and
Formatted: Font color: Auto
responsibilities.
c.) Include in revised dress code the encouragement / requirement of certain selected Formatted: Font color: Auto
college employees to wear shirts monogrammed with St. Petersburg College Formatted: Font color: Auto
identification information. Formatted: Font color: Auto
d.) Redesign student ID cards and implement a college policy requiring students Id Formatted: Font color: Auto
cards to be clipped on and worn for ready identification.
Action Plan Results: Progress made on Plan items B & C. For Plan item A, cost-free
student parking stickers were not implemented; parking stickers for faculty were
implemented. Plan item D was not completed and may be considered in future
improvement plans. Also, as shown in the following table, the college wide satisfaction
rating did not improve. New action plans have been developed based on these results.
2001--2002 2002-2003
Satisfaction Ratings Satisfaction Ratings Results
SP Gibbs 5.43 5.5 More Satisfied
Clearwater 5.5 5.34 Less Satisfied
Tarpon 5.78 5.82 More Satisfied
Seminole 5.69 5.81 More Satisfied
Health 5.78 5.96 More Satisfied
Allstate 5.93 5.34 Less Satisfied
College-wide 5.54 5.5 Less Satisfied
6) Official Mailings Received from the College – The goal was to improve by 10% the
performance gap on the Enrolled Student Survey for student mailings received from the
College. The following steps were planned:
a.) Continue current actions to update all college forms to replace “St. Petersburg
Junior College” with St. Petersburg College.
b.) Convert appropriate and required REGIS forms and letters to PeopleSoft by
December 2003.
c.) Reduce returned mail volume by taking the following actions:
Page 5 of 11
1.) Implement collegewide procedures to comply with new
federal Regulations by requiring first-class and bulk mailing lists to be
updated periodically (2 times in 2003, 4 times in 2004) via an authorized
National Change of Address (NCOA) vendors.
2.) Undertake a project to implement a collegewide standard mailing address
structure, and/or a common mailing address list database for all mailings
greater than 200 pieces.
Action Plan Results: Plan items a) and b) are in-progress and largely complete. Plan
item c) is still in progress. As shown in the following table, the college wide satisfaction
rating did not improve. New action plans will be developed based on these results.
2001-2002 2002-2003
Performance Gap Performance Gap Results
SP Gibbs -.06 -.17 Less Satisfied
Clearwater -.07 -.14 Less Satisfied
Tarpon -.06 -.26 Less Satisfied
Seminole +.08 -.27 Less Satisfied
Health -.49 -.51 Less Satisfied
Allstate +.15 +.22 More Satisfied
College-wide -.06 -.17 Less Satisfied
7) Telephone Registration Service – The goal was to phase out this service due tpo low
student utilization and the need for cost reductions The following measures were
planned to accomplish improvement:
a.) Implement the PeopleSoft Student Administration system to provide Internet-
based and on-campus student registration services.
b.) Beginning in 1Q2003, remove all references to, and instructions for using the
SPIRIT Registration System; including those references and instructions in the
Student Handbook, College Course Catalog, Course Schedule Book, and
others.
Action Plan Results: The SPIRIT system was phased out and replaced by the
PeopleSoft Student Administration System.
The Performance Gaps overall improved for all three areas. Formatted: Font color: Red
Part II:
Areas Needing Improvement;
Action Plans for 2006-2007
Narrative:
Page 6 of 11
Student Parking – The overall performance gap for student parking improved markedly Formatted: Font color: Auto
in 2005-2006. The goal for 2006-2007 is to improve the performance gap for student Formatted: Bullets and Numbering
parking on the Enrolled Student Survey. The following measures are planned to
accomplish improvement:
1. Scattered Parking: St. Pete Gibbs. The vacation of 69th street is now complete.
Parking lot construction is continuing on the west side of campus. The next phase
of the SPG parking lot renovation will be the western most lot, scheduled to begin
during 2006-2007. These lots will provide additional parking for the entire west side
of campus. Scattered parking has been in place on the north side of the
administration building and has been successful
2. Scattered Parking: HEC. SPC has acquired 2 ½ acres of contiguous space which is
now available for parking.
3. Clearwater. The new “scattered parking” system is in place for late afternoon and
evening hours at the Clearwater campus. There are often many vacant faculty and
staff spaces during the late afternoon and evening hours. Previously these spaces
have been off limits to students. Now the spaces are available for students during
these hours.
1. Bookstore Services – The goal is to improve the performance gap on the enrolled Formatted: Bullets and Numbering
student survey for bookstore services. The following steps are planned:
1. Several faculty members have agreed , in science and math, to use the same books
for multiple years, thus saving students money by making more used books
available and extending the life of the existing editions.
2. The Seminole bookstore will be enlarged and will have its own manager to better
serve the e-campus as well as traditional students. The textbook needs of both
campuses will be better served, especially the e-campus whose textbooks are now
available only at the home campus bookstores.
3. The “Books Now” capability in Peoplesoft will allow students to buy books for Formatted: Numbered + Level: 1 +
classes online, immediately upon registration. A link to the appropriate text at Numbering Style: 1, 2, 3, … + Start at: 1 +
Alignment: Left + Aligned at: 0.25" + Tab
Follett will appear on the Peoplesoft screen at the time of registration. after: 0.5" + Indent at: 0.5", Tab stops:
4. Implement e-adoptions, encouraging faculty and bookstore managers to work 0.94", List tab
together to have book lists of required texts earlier so that books will be ordered
sooner and will be in stock when students need them.
5. The book “line of credit”, enables financial aid recipients to get textbooks in person
or online before their financial aid is released.
6. Bookstore summit meetings are continuing to discover additional ways to reduce the
increasingly high cost of textbooks for students. These meetings are focusing on
standardizing texts for general education classes, using textbooks longer and
unbundling the textbook packages (where CDs and the textbook are both required to
be purchased by the student). Participants include senior administration, students,
bookstore representatives, program directors and faculty.
7. Build the new bookstore on the Tarpon Springs campus in the Olympia building to
be available by spring, 2006.
8. Continue the bookstore sponsored customer service training for their front line
representatives. This will improve the assistance they give students who are looking
for particular texts. This will also aid in the technical aspects of dealing with
independent agencies such as the VA and Vocational Rehab. regarding vouchers and
payments.
9. Continue improving the bookstore website to reduce the number of screens a student
must navigate to locate a text and purchase it. Formatted: Numbered + Level: 1 +
10. Continue periodic meetings of the bookstore focus group consisting of students, Numbering Style: 1, 2, 3, … + Start at: 1 +
faculty, administration and bookstore representatives. This group, at an operations Alignment: Left + Aligned at: 0.25" + Tab
after: 0.5" + Indent at: 0.5", Tab stops:
0.94", List tab
Page 7 of 11
level, identifies and takes corrective action on bookstore issues that come up over
the academic year and adversely affect student satisfaction.
1. Food Services – The performance gap for food services improved markedly in 2005- Formatted: Bullets and Numbering
2006. The current goal is to improve the students opinion of the SPC food services as
recorded by the enrolled student survey as follows:
1. College-wide – With the advent of the Epicenter, a new distinctly attractive café
opened this year with a new food service. The food service provider services both
EPI and the services building on site. In addition to SPC students, this café will
serve the corporate training clients and others jointly occupying the facility. Hours
are extended to meet student’s needs in the evening as well as breakfast. The new
food service also provides food services and catering by campus.
2. SP/Gibbs – The new cafeteria opened this year adjacent to the instructional
facilities. This centrally located cafeteria serves both the joint use library as well as
the entire SPG campus. Outdoor seating is available. A new foodservice vendor is
in place and providing greater selection and better quality
3. Tarpon Springs Center – Proceeding with construction of a new cafeteria in the
Olympia building similar to the Hard Drive Café in Clearwater; except larger, with
expanded seating and food options to be available by spring, 2006. In the mean time
vending has been expanded to include more hot food and a wider selection of cold
food and snacks.
4. Seminole – The student services director will continue to offer new menu items based upon
ongoing review at the Gigabyte Café. Formatted: Font: 11 pt, Bold, Font color:
5. Clearwater – Offerings will continue to be expanded at the Hard Drive Café. Formatted: Font color: Auto
6. HEC – Negotiations for a new contractual food service provider are underway and
will be concluded this spring.
Page 8 of 11
I. Areas Needing Improvement: Food Services Formatted: Font color: Auto
Formatted: Font color: Auto
2002--2003 2002-2003 Formatted: Normal, Indent: Left: 0",
Satisfaction Ratings Performance Gap Comments Hanging: 2.5"
SP Gibbs 4.74 -.03 Vending Formatted: Normal, Left, Indent: Left: 0",
Clearwater 4.64 -.25 Hard Drive Hanging: 2.5"
Tarpon 3.85 -1.06 Vending Only Formatted: Normal, Left, Indent: Left: 0",
(Selected pre-cooked Hanging: 2.5"
h
Formatted: Normal, Indent: Left: 0",
Hanging: 2.5"
o
t
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&
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Hanging: 2.5"
Seminole 3.74 -1.18 v
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e
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n
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d
i
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Hanging: 2.5"
n
g
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)
Formatted: Normal, Indent: Left: 0",
Health 3.89 -1.16 Vending Only
Hanging: 2.5"
Expanded vending &
Formatted: Normal, Left, Indent: Left: 0",
p
Hanging: 2.5"
e
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r
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c
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t
i
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o
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Allstate 4.4 -.24
n
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w
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Formatted ...
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l
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s
College-wide 4.46 -.37 Formatted ...
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I. Objectives for Upcoming Year: To provide a 5.0 mean satisfaction level or improved
Formatted ...
performance gap on the Enrolled Student Survey for
food services. Formatted ...
Action Steps: Formatted ...
Formatted ...
1) Remove the manual food and catering services from the existing vending contract on all
campuses except Seminole (which is exempt already). Formatted ...
2) Work with individual campus executives and student services staffs to develop and tailor Formatted ...
food services and catering to the needs of each campus
Formatted ...
and student body within terms of new contract(s).
3) Negotiated with alternative food services vendors in order to provide services on one or Formatted ...
multiple campuses. Formatted ...
4) Reconsider action plans from prior year that continue to be viable and promising.
Formatted ...
Formatted ...
II. Area Needing Improvement: Student Parking Formatted ...
Formatted ...
2002--2003 2002-2003
Satisfaction Ratings. Performance Gap Formatted ...
SP Gibbs 3.8 -2.33 Formatted ...
Clearwater 3.62 -2.47 Formatted ...
Tarpon 4.92 -1.14
Formatted ...
Seminole 5.36 -.72
Health 4.58 -1.34 Formatted ...
Allstate 4.19 -1.72 Formatted ...
College-wide 3.99 -2.11 Formatted ...
Formatted ...
II. Objective for Upcoming Year: To provide a 5.0 mean or improved performance gap on Formatted ...
the Enrolled Student Survey for Scholarship and Student Formatted ...
Services.
Action Steps: Formatted ...
Formatted ...
1) Considering major construction projects, develop substitute parking where possible. Formatted ...
2) Reseal and restripe existing lots every 3-5 years. Formatted ...
3) Consider, discuss and decide on hiring outside consultant to evaluate and make
Formatted
recommendations student parking improvements. ...
Formatted ...
III. Area Needing Improvement: Bookstore Operations Formatted ...
Formatted ...
2002--2003 2002-2003
Formatted ...
Satisfaction Ratings Performance Gap
SP Gibbs 5.00 -0.84 Formatted ...
Clearwater 5.20 -0.63 Formatted ...
Tarpon 4.91 -0.83 Formatted ...
Seminole 5.01 -0.79
Formatted ...
Health 5.04 -0.33
Allstate 4.59 -0.69 Formatted ...
College-wide 5.05 -0.75 Formatted ...
Formatted ...
Formatted ...
Formatted ...
Page 10 of 11
Formatted ...
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III. Objective for Upcoming Year: To improve the overall operations and price
competitiveness of the Bookstore relative to on-line
purchases for faculty and students.
Action Steps: Formatted: Font color: Auto
Formatted: Indent: Left: 0", Hanging: 2.5"
1) Work with Sr. Vice President-Administration to better define bookstore operations of
concern. Formatted: Indent: Left: 0", Hanging: 2.5",
Right: 0", No bullets or numbering
2) Work with Sr. Vice President-Administration to identify key participants and to coordinate
an overall assessment of Folletts’ bookstore operations, Formatted: Font color: Auto
focusing specifically on but not limited to the following
areas:
a) Issues and improvements needed as relates to timely delivery of books ordered on-line by Formatted: Font color: Auto
faculty
b) Favorable price competition between on-campus bookstore prices versus on-line book prices Formatted: Font color: Auto
from the major on-line book services (e.g. Barnes &
Nobles, Borders, etc.).
c) The impact of on-line book prices on the College’s book sales commissions Formatted: Font color: Auto
Formatted: Indent: Left: 0", Hanging: 2.5"
IV. Area Needing Improvement: Official mailings received from the college
Formatted: Indent: Left: 0", Hanging: 2.5"
IV. Objective for Upcoming Year: To provide a 5.0 mean or improved performance gap on
the Enrolled Student Survey for Official Mailings from
the College
Action Steps: Formatted: Font color: Auto
Formatted: Indent: Left: 0", Hanging: 2.5"
1) Increase collegewide procedures to update first-class and bulk mailing lists four (4) times per
year through the National Change of Address in 2003, 4 Formatted: Indent: Left: 0", Hanging: 2.5",
No bullets or numbering
times in 2004) via authorized National Change of
Address vendors.
2) Update standard mailing address databases for all mailings greater than 200 pieces.
Formatted: Indent: Left: 0", Hanging: 2.5"
V. Area Needing Improvement: Use of Most Recent Enrolled Student Survey Data
Formatted: Indent: Left: 0", Hanging: 2.5"
V. Objective for Upcoming Year: Revise survey administration procedures and schedules,
and the analysis of survey results, to enable the most
recent survey results to be used in the succeeding year’s
unit planning process. Also, revise survey instrument
items and days of administration of the survey to
improve mix of students taking the survey.
Action Steps: Formatted: Font color: Auto
Formatted: Indent: Left: 0", Hanging: 2.5"
1) Accelerate the schedule for administering the Enrolled Student Survey.
2) Update the SPC Unit Planning Calendar to reflect accelerated survey administering. Formatted: Indent: Left: 0", Hanging: 2.5",
No bullets or numbering
3) Work with campus provosts and faculty to achieve the accelerated survey administering.
4) Review and revise the questions on the enrolled student survey, as appropriate, and including
lower division and upper division perspectives.
5) Consider administering the enrolled student survey of different days of the week to get a Formatted: Font color: Auto
better blend of students using services such as food
services, parking, etc.
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