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National Animal Welfare Trust Job Description Title: Shop Manager Salary: £6402 per annum Hours: 18 hours per week Term: Permanent (3 Month Probationary Period) Reports to: Resources Director, Head Office Purpose of the post: The Shop Manager is responsible for ensuring that the shop achieves sales targets, promotes the ideals of NAWT and is run in keeping with NAWT policy. Duties and Responsibilities: 1. Volunteers 1.1. To ensure that there is compliance with NAWT’s volunteering policies and paperwork. 1.2. To recruit, train, support and co-ordinate the work of volunteers 1.3. To ensure that the shop is adequately staffed at all times and establish an appropriate work rota for volunteers. 2. Shop Management 2.1. To ensure a high standard of merchandising, presentation and display within the shop. 2.2. To be responsible for the sorting of donated goods and ensuring that they are of a suitable standard for sale. 2.3. To organise the pricing of incoming goods, with the aim of securing an optimum price. 2.4. To organise the regular clearance of unsold and un-saleable goods. 2.5. To maintain a constant, wide range and attractive display of NAWT new goods, ensuring that retail items are ordered from the Trading Manager at Head Office regularly. 2.6. To be responsible for the security of the premises, stock and cash and report any shortfalls to Head Office. 2.7. To achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises. 2.8. To ensure that all statutory responsibilities are met, including Fire and Health & Safety Regulations and report any issues to Head Office. 2.9. To report any maintenance issues to Head Office. 2.10. To hold shop keys, opening and closing the premises for trading hours and responding to emergency call out if and when necessary. 2.11. To promote the presence of the shop and the Clacton Centre within the local community through in-shop activities and events in order to encourage good public relations. 3. Administration 3.1. To ensure that all administrative and financial procedures are followed and completed accurately, including daily banking, weekly returns and volunteer records. 3.2. To promote and apply NAWT Health & Safety policy within the shop, in respect of the volunteers and the general public. 4. Other Duties 4.1. To attend any Team and other internal meetings as requested. 4.2. To attend relevant training and personal development opportunities in order to fulfil the requirements of the post. 4.3. To adhere to all NAWT policies and procedures and assist the organisation in developing, implementing and monitoring them, including Equal Opportunities and Health & Safety policies. 4.4. To carry out any other duties relevant to the post as directed by the Resources Director or Board of Trustees. PERSON SPECIFICATION Experience / Skills Desirable Essential 3 years experience in the retail sector, or other relevant Yes experience will be considered Excellent communication, customer care and interpersonal Yes skills Experience of managing/supervising supporting staff and Yes volunteers Demonstrable knowledge of administration tasks and IT Yes skills to include Microsoft Word, Outlook and Excel The ability to undertake banking tasks, keep basic records Yes and organise resources in a busy environment. The ability to be flexible and work as part of a team Yes Basic knowledge of Health & Safety and Fire regulations Yes and ability to identify potential risks An empathy with the aims of NAWT is essential. Yes Current driving licence, with access to a car Yes THE PERSON The successful candidate will be hard working, honest and reliable. S/he will be good humoured and will enjoy meeting and greeting the general public. They will appreciate the value of teamwork and good customer care. The Shop is often the first contact the public have of NAWT and therefore the image presented is important.
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