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National Animal Welfare Trust - DOC by IARZh3


									                           National Animal Welfare Trust

                                     Job Description

Title:               Shop Manager

Salary:              £6402 per annum

Hours:               18 hours per week

Term:                Permanent (3 Month Probationary Period)

Reports to:          Resources Director, Head Office

Purpose of the post:

The Shop Manager is responsible for ensuring that the shop achieves sales targets,
promotes the ideals of NAWT and is run in keeping with NAWT policy.

Duties and Responsibilities:

1. Volunteers

   1.1.   To ensure that there is compliance with NAWT’s volunteering policies and
   1.2.   To recruit, train, support and co-ordinate the work of volunteers
   1.3.   To ensure that the shop is adequately staffed at all times and establish an
          appropriate work rota for volunteers.

   2.     Shop Management

   2.1.  To ensure a high standard of merchandising, presentation and display within the
   2.2. To be responsible for the sorting of donated goods and ensuring that they are of
         a suitable standard for sale.
   2.3. To organise the pricing of incoming goods, with the aim of securing an optimum
   2.4. To organise the regular clearance of unsold and un-saleable goods.
   2.5. To maintain a constant, wide range and attractive display of NAWT new goods,
         ensuring that retail items are ordered from the Trading Manager at Head Office
   2.6. To be responsible for the security of the premises, stock and cash and report any
         shortfalls to Head Office.
   2.7. To achieve and maintain high standards of housekeeping, organisation and
         cleanliness throughout the shop premises.
   2.8. To ensure that all statutory responsibilities are met, including Fire and Health &
         Safety Regulations and report any issues to Head Office.
   2.9. To report any maintenance issues to Head Office.
   2.10. To hold shop keys, opening and closing the premises for trading hours and
         responding to emergency call out if and when necessary.
  2.11. To promote the presence of the shop and the Clacton Centre within the local
        community through in-shop activities and events in order to encourage good
        public relations.

  3.     Administration

  3.1.   To ensure that all administrative and financial procedures are followed and
         completed accurately, including daily banking, weekly returns and volunteer
  3.2.   To promote and apply NAWT Health & Safety policy within the shop, in respect of
         the volunteers and the general public.

  4.     Other Duties

  4.1.   To attend any Team and other internal meetings as requested.
  4.2.   To attend relevant training and personal development opportunities in order to
         fulfil the requirements of the post.
  4.3.   To adhere to all NAWT policies and procedures and assist the organisation in
         developing, implementing and monitoring them, including Equal Opportunities
         and Health & Safety policies.
  4.4.   To carry out any other duties relevant to the post as directed by the Resources
         Director or Board of Trustees.


                   Experience / Skills                         Desirable       Essential

3 years experience in the retail sector, or other relevant                        Yes
experience will be considered
Excellent communication, customer care and interpersonal                          Yes
Experience of managing/supervising supporting staff and                           Yes
Demonstrable knowledge of administration tasks and IT                             Yes
skills to include Microsoft Word, Outlook and Excel
The ability to undertake banking tasks, keep basic records                        Yes
and organise resources in a busy environment.
The ability to be flexible and work as part of a team                             Yes
Basic knowledge of Health & Safety and Fire regulations                           Yes
and ability to identify potential risks
An empathy with the aims of NAWT is essential.                                    Yes
Current driving licence, with access to a car                     Yes


The successful candidate will be hard working, honest and reliable. S/he will be good
humoured and will enjoy meeting and greeting the general public. They will appreciate the
value of teamwork and good customer care. The Shop is often the first contact the public
have of NAWT and therefore the image presented is important.

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