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					                                                                                     CAFCASS COMMISSIONING 2013 - QUESTIONS AND ANSWERS
                                              EMAILED QUERIES                                                                                                       RESPONSE

                                                                                                             This is answered in the Guidance, Bid and background Information Document (57T13-14CombiGuide&Info).on page 5.

    What types of organisations are allowed to bid?                                                        ‘’Cafcass is seeking to commission a robust and sustainable market of services to support the Family Justice Service
    Are local authorities allowed to bid for CAFCASS contracts (e.g. for CCI work, SPIPs, DVPP work, etc)? (FJS) as it develops and intends to contract with a range of service providers, in the Voluntary and Community Sectors
    Same question for:                                                                                     and Public and Private Sectors.’’

    - charities                                                                                              Local Authorities are classed as public sector providers.
    - individuals
    - community groups                                                                                       Also in relation to consortium:
    - SMEs
1   - consortia
                                                                                                             ‘’Where an organisation is submitting a bid as part of a consortium the main contractor and sub contractors must be
                                                                                                             identified.’’
                                                                                                             ‘’If the potential supplier bidding is a consortium, the following information must be provided in the application:
                                                                                                             • Full details of the consortium agreement and membership and the actual or proposed percentage shareholding of
                                                                                                             the constituent members within the consortium.
                                                                                                             • If a consortium is not proposing to form a corporate entity, full details of alternative proposed arrangements.
                                                                                                             However, please note CAFCASS reserves the right to require a successful consortium to form a single legal entity in
                                                                                                             accordance with regulation 28 of the Public Contracts Regulations 2006.

                                                                                                               All bids form any of these organisations will be evaluated against the primary and secondary service evaluation
                                                                                                               criteria. The criteria is attached to the Primary and Secondary application forms.
    Q: My business does not seem to fall in the criteria and as it is a mail service it could go Nationwide so A: We set out in answer to Q1 the information about the sorts of bidders that we would welcome applications from.
    I am not sure of the 'area covered' bit.I really do not want to have this application refused just on the We will consider applications for any combination of area covered and service type.
2   grounds of me not applying properly.


    Q: Considering the geographical constraint of personally reviewing the document, I request you to
    provide us the following details before we buy the document:                         1) List of Items,
    Schedule of Requirements, Scope of Work, Terms of Reference, Bill of Materials required.                 A:
    2) Soft Copy of the Tender Document through email.                                                 3)    All the information you require is available for you to download through our website at
    Names of countries that will be eligible to participate in this tender.                           4)
    Information about the Tendering Procedure and Guidelines                                      5)         www.cafcass.gov.uk
3   Estimated Budget for this Purchase                                                           6) Any
    Extension of Bidding Deadline?                                                                7) Any     and on the following pages
    Addendum or Pre Bid meeting Minutes?
                                                                                                             http://www.cafcass.gov.uk/about_cafcass/commissioning_and_partnership/commissioning_2013.aspx
                                                                                                             The information on these pages should answer your queries however, if you have any further enquiries when you
                                                                                                             have read through the documents please direct them through the following email address :



                                                                                                             A: In any column headed ‘Use Drop Down Box’ please click in the cell and the arrow for the drop down menu will
4   Q I cannot see how to enter which service I want to bid to deliver on the 20T13-14LotsValueBidsform.
                                                                                                             appear – click on the relevant response.

    Q: We just want to clarify that if the Commissioning and Procurement Team felt that it was more          A:
    appropriate for us to work in 1 of these lotted areas rather than 2; would the application be rejected   Service types and areas are set out in document 20T13-14LotsValueBidsform, with a separate tab for each service.
    for us to re-submit or would an offer be made for the area the Team felt more appropriate?               Bids are sought for individual service types in each Cafcass area. Bidders can tender for individual or multiple areas or
                                                                                                             service types. Where multiple bids are made and delivery is interdependent, this must be indicated on each bid.
                                                                                                             Where multiple bids are made which are not indicated as interdependent (area or service type) we may accept some
5                                                                                                            of the bids and reject some ( areas or service types).
                                                                                                             Furthermore where bidders indicate multiple bids (areas or service types) are interdependent and we reject one of the
                                                                                                             interdependent bids we may reject all bids indicated as interdependent which are linked to the rejected bid. Rejected
                                                                                                             bids will not be asked to resubmit.



    Q: Do I assume from this that you only want large organisations to apply i.e. that is those who have A: As we set out in response to Q1 we are looking for a range of providers to apply and have no wish to exclude small
    the administrative capacity and time to complete all these forms? They seem designed to exclude all organisations. We have worked hard to make the application process as user friendly as possible within the
6   small organisations such as ours.                                                                         constraints of Government Procurement Policy, and the need to demonstrate that we are procuring a value for
                                                                                                              money and high quality service.
    Q:                                                                                                In your
    secondary application for SPIPS your evaluation criteria states:                                          A:
    • PTLLS qualification or equivalent sufficient to enable service delivery with qualified staff in         We are keen that facilitators have the skills necessary to deliver what is a complex programme. We expect facilitators
    attendance at all groups.                                                                                 to have appropriate qualifications and experience. PTLLS is a City & Guilds sponsored qualification, widely available,
                                                                                                             and relatively inexpensive. More detail is available from C & G or local providers. The main elements of the
    Many of our staff hold a Regional OCN level 3, 6 credit ‘Relate Train the Trainer’ or ‘Relate Group      programme are learning about:
    Skills’ qualification does this count as equivalent to PTLLs?
                                                                                                             * Own role, responsibilities and boundaries of role in relation to Teaching
                                                                                                             * Appropriate teaching and learning approaches

                                                                                                             * Session planning skills and demonstration of those skills
7                                                                                                            * How to deliver inclusive sessions which motivate learners
                                                                                                             * The use of different assessment methods and the need for record keeping

                                                                                                             Acceptable packages of training and experience will be in house or external courses for training trainers which cover
                                                                                                             these issues, combined with experience, and demonstration of effective practice (eg through supervision). Bidders will
                                                                                                             need to set this out in sufficient detail to enable us to see the quality and amount of training, nature of experience,
                                                                                                             and evidence of practice. We will be looking for evidence of all three elements, but this can be in differing
                                                                                                             proportions. As the programme expects two trainers to be present for sessions only one need pass this test, the other
                                                                                                             can be in a ‘trainee’ role.


    Q: I would like to know how to gain accreditation to be an approved provider for DVPP & SPIP             A: Accreditation standards are set out in the bid documentation, and are available in full on the relevant web sites.
                                                                                                             Accreditation is a requirement for some of the service types.
8
     Q: I would like to know how to gain accreditation to be an approved provider for DVPP & SPIP                A: Accreditation standards are set out in the bid documentation, and are available in full on the relevant web sites.
                                                                                                                 Accreditation is a requirement for some of the service types.
8


     Q. Where it says in the application form that Part E onwards in the primary application and the             A:
     secondary application should be no longer than 2000 words is that for all the answers in those parts        In the primary application form we require no more than 2000 words in response to all the sections of part E, other
     or for each answer?                                                                                         sections of the primary applications are not included in the word count. For each secondary application there is an
                                                                                                                 further 2000 words each application. It is not 2000 words for each section.”

9




     Q:                                                                                                          A:
     As the primary application section E and the secondary application form for SPIP duplicate the              While the subject areas are the same across primary and secondary applications the degree of detail and focus differs.
     questions do you require the same answers to be copied and pasted onto both forms? I also assume            We have given you the evaluation criteria and weightings – which do differ between the specifications. Different
     that the weighting for each section of the secondary application is as given in the primary application     answers are likely to be needed. As an example, in the Primary form we want to know that you have robust Child
10   form.                                                                                                       Protection and Health and Safety Policies; in the secondary forms we want to know that your locations are safe and
                                                                                                                 that you have good out of hours Child Protection processes.




                                                                                                               A:
     Q:                                                                                                        • one organisation can submit multiple applications for different service types in different parts of the country.
     If one organisation with one charity number, but operational delivery is managed on a regional level      Answer Yes, but the Primary and Secondary Structure of the tenders does not make multiple applications very
     can they:                                                                                                 efficient, as each would need a separate primary application.
11                                                                                                             • all applications for one service type from one organisation have to be combined into one application. Answer No,
     • one organisation can submit multiple applications for different service types in different parts of the they do not have to be, but combination would be quite an efficient way to do it – we assume that you are considering
     country.                                                                                                  bidding for more than one lot, across service type and area.
     • all applications for one service type from one organisation have to be combined into one                • bids for all service types from all regions should be combined into one organisational application Answer. They can
     application                                                                                               be, but do not have to be.
     • bids for all service types from all regions should be combined into one organisational application      There is guidance on this issue in the Guidance Document.

     Q:                                                                                                          A:
     * You say PTLLS or equivalent, could you specify what equivalent means?
                                                                                                                 We are keen that facilitators have the skills necessary to deliver what is a complex programme. We expect facilitators
     * Would Relate Training for Trainers/ Group Work training be equivalent? (More recently Relate has          to have appropriate qualifications and experience. PTLLS is a City & Guilds sponsored qualification, widely available,
     provided OCN accredited training but some Practitioners undertook the training many years ago               and relatively inexpensive. More detail is available from C & G or local providers. The main elements of the
     when it wasn't accredited).                                                                                 programme are learning about:

     * If practitioners do not have a PTLLS qualification by 9th November, can they make an undertaking          * Own role, responsibilities and boundaries of role in relation to Teaching q Appropriate teaching and learning
     to qualify by the start of the new bid in April and would this affect the scoring of the bid?               approaches

     * Are you expecting both practitioners who deliver a course to be qualified or is one per course            * Session planning skills and demonstration of those skills q How to deliver inclusive sessions which motivate learners
     acceptable?
                                                                                                                 * The use of different assessment methods and the need for record keeping
12
                                                                                                                 Acceptable packages of training and experience will be in house or external courses for training trainers which cover
                                                                                                                 these issues, combined with experience, and demonstration of effective practice (eg through supervision). Bidders will
                                                                                                                 need to set this out in sufficient detail to enable us to see the quality and amount of training, nature of experience,
                                                                                                                 and evidence of practice. We will be looking for evidence of all three elements, but this can be in differing
                                                                                                                 proportions. As the programme expects two trainers to be present for sessions only one need pass this test, the other
                                                                                                                 can be in a ‘trainee’ role.

                                                                                                                 The bidder may submit training plans which demonstrate the development of the workforce who will be delivering the
                                                                                                                 programme, covering training in the required areas described above. Qualification before the start of contract is
                                                                                                                 preferable but not essential, provided there is a SMART plan to evidence when the service will be fully qualified.




     Q:                                                                                                          A:
                                                                                                                 The fee covers payment for all requirements for delivery of child contact intervention, planning, review,
     I would be grateful if you could clarify some aspects of the pricing structure for Child Contact            administration all activities are included in the payment. Cancellation of referral CCI (accepting referral and contact
     Interventions (CCI). In particular I note that the payment for a two hour session is £180. Does this        planning session) will be paid at a rate of £90. Transport of children is not a requirement of the specification. However
     cover the cost of preparation for a session, administration, recording following the session and            if this a value added service provided by the bidder they may wish to include information regarding this in the bid.
     management time?
                                                                                                                 The referring officer is responsible for booking and paying for an interpreter for uses in CCI. The ability of a service to
     I understand that the cost of an interpreter, if necessary can be billed separately as an additional cost, provide a contact supervisor who speaks the language of the community they serve will be seem as a value added
13   not included in the fee of £180 – is this correct? We have also had the experience in the past that,        service.
     from time to time, the staff member is also expected to collect a child before a session and/or return
     a child after a session. Can this also be billed separately, as an additional cost, not included in the fee
     of £180 if this is required?
     Q:                                                                                                         A:
     In your ‘Secondary Evaluation Criteria SPIP’ it asks for organisations to comment on:                      “Service user pathway” by this we mean the journey a divorced or separated parent will take in the context of a
     Evidence of experience of the SPIP service users pathway and of successful onward referral - either in     Private Law application to court and what services they may access for support along the way. We have provided
     SPIP or a similar service                                                                                  background information on the Cafcass internet and particularly relevant are the references to the Family Justice
14   Where can we find the SPIPs service users pathway?                                                         Review and the Private Law Pathway. Further information can be found in document number 57T13-
                                                                                                                14CombiGuide&Info on page 10 and following the link below.
                                                                                                                http://www.justice.gov.uk/downloads/publications/moj/2011/family-justice-review-final-report.pdf. This is the
                                                                                                                opportunity for providers to demonstrate service user focussed multi agency working.

     Q:                                                                                                         A:
     The price structure in the Combined Guide and Info document refers to a Social work full contact           Please see page 36-43 of 58T13-14FullContract document covering the specification for Child Contact Intervention of
     assessment intervention and report priced at £2,200, however this intervention is not mentioned            which “Social work full contact assessment intervention and report” is one type of intervention.
     anywhere else in the documentation, including the glossary.
15
     * Could you please confirm that this is indeed an intended intervention in the service and if so,
     provide any further information relating to it?




     Apologies if we should have requested a bid reference number prior to submitting queries but we are
     still determining exactly which geographic areas we wish to be considered for.

     Q:                                                                                                         The event is being held in central London on 17 October 2012. Those people who have shown an interest in
16   This query relates to the supplier briefing event due to be held on 17 October. In order that we can       attending this event will be sent an email in due course.
     plan diaries and travel, please could you advise if the meeting is likely to be held in London, Stafford
     or elsewhere.


                                                                                                                A:
     Our service currently provides a contact activity (SPIP) for 2 courts.
     This court now forms part of a Court Cluster containing a total of 7 courts.                               The current arrangement is for SPIP Providers to deliver the programme by venue, irrespective of the originating
                                                                                                                court. The new arrangement links providers to a group of local courts, and aims to give clarity to courts, sufficient
     * Will you accept a tender for just 2 courts within the cluster?                                           volume of work to ensure regular reasonable sized groups and to ensure that there is provision for all courts. We are
                                                                                                                looking for bids that can provide to a cluster of courts whether as a single provider or in collaboration with others.
17   * Will you only entertain bids from those organisations who either want to deliver for the whole
     court cluster or have subcontracting arrangements in place?

     * Is it possible for two or more organisations to bid for parts of the court cluster separately?




     • Part D - My partners and I have experience of running contracts in our current roles however not as      A:
     the newly formed limited company - will we qualify or will it affect the scoring?                          • Newly formed companies can apply and this will not affect the evaluation
     • Registration with a professional body - we have not yet registered - Is this likely to affect our        • Services must have or be working towards accreditation with the relevant bodies.
     qualification or scoring?                                                                                  • Please see Part D which advises of alternative ways to show financial status.
     • We are not yet trading - Is there any other way of showing our financial status to qualify?              • Supplier must have secure email in place at the time of delivery against the contract and evidence their intent to
18
     • We do not yet have access to a secure email network - will we still qualify?                             have this in place.




     Q:                                                                                                 A:
                                                                                                         Please see document number 57T13-14CombiGuide&Info page 5. Service types and areas are set out in document
     CCI How can you find about how these contracts are to be group geographically and how the referral 20T13-14LotsValueBidsform, with a separate tab for each service type. Bidders should submit information regarding
19   numbers are broken down geographically? So you know what your bidding for when not bidding for the venues, location and volume of service they can provide. Cafcass reserve the right to allocate contracts based on
     the whole of the service area.                                                                     the outcome of the evaluation process.



     Q:                                                                                                         A:
     * When I complete the Secondary application form for CCI and SPIP, can I refer to evidence given in        * Please refer to the Evaluation Criteria in the Primary and Secondary SPIP and CCI Application forms. Bids will be
     the Primary application or do you need more hard copies and evidence actually written into the             evaluated against these criteria.
     form?
     * I am thinking of the Quality Assurance, Business Admin, Policies, Track record which are all the         * The primary application should include organisational information, policies and procedures and the secondary
     same?                                                                                                      application should contain more detailed information which is specific to delivery the service type and lot areas you
                                                                                                                are bidding for. For example, we only require 1 child protection policy with the primary application but
20
                                                                                                                details/process of how this policy will be applied to each service type should be answered in the secondary application
                                                                                                                question 4 ‘Safety of Service’ ‘Evidence of effective child protection procedures in and out of office and out of hours’
                                                                                                                The process answer to this question may be different for each service type.

                                                                                                                We expect there will be some cross over but we don’t expect this to be significant.



     Q:                                                                                                         A:
     Please could you advise if there are any opportunities to incorporate e-learning into these services?      SPIP already includes links to on line learning and other opportunities might develop over time. Recent, and
                                                                                                                forthcoming tender invitations from the Department of Work and Pensions (Innovations Fund) could be relevant to
                                                                                                                such learning.
21




     Q:                                                                                                     A:
     Given that this process many well result in a change of service provider in a given area, does CAFCASS TUPE is subject to strict employment regulations. Cafcass opinion at this stage is that TUPE is unlikely to apply but this
     have a view as to whether TUPE applies?                                                                may be subject to further clarification when full award details are known.
22
     Q:                                                                                                     A:
     Given that this process many well result in a change of service provider in a given area, does CAFCASS TUPE is subject to strict employment regulations. Cafcass opinion at this stage is that TUPE is unlikely to apply but this
     have a view as to whether TUPE applies?                                                                may be subject to further clarification when full award details are known.
22




     Q:                                                                                                       A:
     * Having reviewed the draft contract can you please clarify the costings per person for the provision    Costings are all per person. Costings also include VAT, and no further sums will be agreed or paid. Please see our
     for the Full DVPP. Appendix A indicates £2300 per person whilst the Schedule 2 does not make             responses to questions 8 and 15 for comment on appropriate qualifications for SPIP facilitators.
     reference to “per person”.

     * The contract also refers to costs including VAT. Would a separated annual contract figure be agreed
23
     with the provider to include VAT or does the schedule 2 and Appendix A all include VAT.

     * With regard to qualifications our Providers have Teaching Backgrounds with appropriate
     qualifications one with children the other with adults. Would this suffice for your purposes.


     We submitted a tender last year and were successful in this and were told (subject to receiving the      A:
     SMP from Respect) that we would be legible to take CAFCASS referrals via this route.                     All current contracts run only until the end of March 2012, and new contracts will be offered for subsequent service
                                                                                                              provision, through this tendering process. This applies to all current providers.
     * DO we have to tender again for this work or will this continue to run?


24




                                                                                                             A: This question is best answered by Q and A 8. The route outlined might be appropriate and will need to be described
     Q: NFM mediators hold a mediation qualification is this an appropriate alternative qualification, if no in the bid.
     is it appropriate for NFM as an accredited training body to provide in house training for all
     experienced PIP facilitators to cover the components of PETALS which are not included in the            A: Providers of any type can combine to form a consortium. This is covered in the Guidance document 57T13-
     mediator training?                                                                                      14CombGuide&Info
25
     Q: Can smaller local mediation services put in a shared bid to cover a wider geographical area.          A: In all service types we are expecting to have more than one service providers in an area. The number of potential
                                                                                                              contracts is set out.
     Q: Having read the information available are we right in thinking that Cafcass hope to have more than
     one provider in each area?


     Q:                                                                                                       A:
     We have been looking at the documents attached to the tender applications and looking at the             Delivery of SPIP in rural areas should prioritise delivery of frequent, sufficiently large, groups. This may mean that
     Cumbria cluster have noticed that you anticipate 2 SPIPs to be delivered per month based on the          parents need support with travel costs, and this can be discussed after contract is awarded; the following clause from
     number of court applications. To date we have been delivering 6 per month in 3 locations. Although       the guidance indicates this:
     there are not the population numbers in Cumbria might it not be better that this figure is increased?
     People in Cumbria have to travel long distance between towns and public transport is poor. Our           ‘Following contract being awarded the opportunity for identifying unique additional overhead driven by specific
26   concern would be around how long people would have to wait for a SPIP to be delivered for example        requirements of delivery will be considered, but bids should be made based on the price as shown.’
     if only 2 groups are offered in the whole county per month.
                                                                                                              The group figures in column E are indicative only.
     *Related to this could we bid for Kendal without bidding for the rest of its cluster?
                                                                                                              Please see also Q and A 17



     Q:                                                                                                       A:
     Please can you clarify if there is a specific service specification available to bidders that details    There is a DVPP specification at page 53 of the specimen contract 58T13-14FullContract This builds on the standards
     precisely what needs to be included to meet the classification of CAFCASS's DVPP?                        set out by Respect, NOMS/CSAP – all services must meet either of those standards.
27



     Q:                                                                                                       A:
     Would you be able to send through the official guidance on the training required by Cafcass for new      Please see our response to Q8
28
     trainers to be able to deliver the SPIP's.

     Q:                                                                                                       A:
     1. Is the price stated in the tender documentation fixed or are you expecting services to respond        1. The prices are fixed, as set out and described in the guidance. We are interested in value for money related to the
     with eg a best/lower price for provision as part of our value add?                                       efficiency and effectiveness of outputs and outcomes.
     2. Can you explain the mechanism for paying the block and spot contracts? Eg Do you pay all the
     block money before the spot can be accessed?                                                             2. Where block/spot arrangements are made, no spot payments will be made until all the block funding is accounted
29   3. For CCI can you confirm it is acceptable to just bid for a specific area within the CAFCASS           for by work undertaken.
     operational area?
                                                                                                              3. Yes. We indicate the number of contracts we expect to let for each area, and the geographical coverage of bids
                                                                                                              will be a factor that we assess related to the meeting of community needs


     Q:                                                                                                       A:
     In the secondary application form, you request names of the individuals who will be delivering the       All data submitted to Cafcass is treated as highly confidential and is covered by the Data Protection Act
     contract if we are successful. As we have not previously submitted a bid to CAFCASS for this type of
     work and the individuals' sharing of personal information with us was not for delivery of these specific
30   contracts, is such a request within the terms of the data protection act particularly as they may never
     be involved if the tender is unsuccessful?




     Q:                                                                                                   A:
     Can you please give me an idea of the purpose of these briefings and who they are aimed at (are they briefings are intended to add to the vision behind the services on offer. They are aimed equally at all potential
31   just for new suppliers or for previous suppliers??).                                                 providers, but existing providers should be familiar with some of the themes. They are also an opportunity to ask
                                                                                                          questions.
     Q:                                                                                                   A:
     Can you please give me an idea of the purpose of these briefings and who they are aimed at (are they briefings are intended to add to the vision behind the services on offer. They are aimed equally at all potential
31   just for new suppliers or for previous suppliers??).                                                 providers, but existing providers should be familiar with some of the themes. They are also an opportunity to ask
                                                                                                          questions.

     Q:                                                                                                         A:
     * I do have a query as to why there are 2 briefing events – one for London bidders and one for outside     We wanted to keep the events to a manageable size. The London event will cover particular issues about the delivery
     of London?                                                                                                 of SPIP in London, but the SPIP Order Referral Unit will be mentioned in both as this is not limited to London based
32   *Also if you feel there is a justification for 2 distinct events why are you holding the one for bidders   providers.
     outside of London in London
                                                                                                                We have chosen as central and accessible venue as we can for both events

     Q:                                                                                                         A:
     *Is there any chance that we could have a session in the north?                                            We are only offering sessions on the one day. As indicated the venue is as central and accessible as we can locate.
33   It is very costly to get down to London for an hour, and I do not want to be disadvantaged by not          Presentations and questions and answers will all be logged on the internet.
     attending.


     Q:                                                                                                        A:
     I understand that for instance A01 SPIPa A01 SPIPb A01 SPIPc relate to a specific court cluster.          Area refers to the Operation area of Cafcass and the location refers to the town in which the venue for delivery is
     However, when completing the location and area served – would Cafcass prefer we used the county located. An example would be Area = A3 Greater Manchester, location Bury.
     areas as area and then specify the location within the county that will be covered? For an area where
34   the court cluster naturally fits into the county, like Carlisle in Cumbria for instance that is fine, but
     what of an area like Greater Manchester. Would an example be Bolton, Greater Manchester?




     Q:
     In the primary specification you say that: ‘The Provider must ensure that the confidentiality and
     security of information is maintained at all times, in accordance with Government standards and
     legislative requirements.’ What are the relevant Government standards and legislative requirements? A: Much of the information that providers handle, as a contractor for the Government, falls into the category of
                                                                                                         Restricted or Protected; loss of data could cause substantial distress to individuals and breach restrictions on the
                                                                                                         disclosure of information. Providers are accountable to the same level as Government for the safe management of
35                                                                                                       this information. Details of the principles and mandatory requirements are contained in the HMG Security Policy
                                                                                                         framework Version 8, available from the Cabinet Office website. http://www.cabinetoffice.gov.uk/resource-
                                                                                                         library/secutiry-policy-framework .We expect all providers from April 2013 to be meeting or working towards
                                                                                                         meeting these standards where they apply. Bidders should demonstrate in Part E Section 3 of their application form
                                                                                                         evidence of their meeting this requirement or how it is planned to do so. We will be offering further guidance to
                                                                                                         successful bidders from January and this will include an accreditation process.
     Q: We are a National Charity and deliver service in 2 areas which are not geographically close             A: If the organisation is applying to deliver the same service type with similar delivery models, using the same policies
     together. Do we need to submit one or two applications?                                                    and procedures in both areas this can be 1 application. Delivery models, venues and staff for each area will need to be
                                                                                                                detailed separately for each area. If the services are not connected in any way it may be appropriate to submit 2
36
                                                                                                                applications.



     Q: Part A and part B of the application are similar, can we copy and paste from one part to another        A: Part A should contain evidence against the part A specific evaluation criteria relating to your organisation.
     or can we cross reference due to word limit.
37                                                                                                              A: Part B should contain evidence against the part B specific evaluation criteria relating to delivery of services.
                                                                                                                Where information in part A relates to part B this can be cross referenced, however please note the above guidance.


     Q: If applying to deliver a service type in several areas how can we manage the limited 2000 word
     count.                                                                                                     A: Information which is specific to an area, such as staff resources and venues, can be added as and appendix to your
38
                                                                                                                application. Appendices will not be included in the word count.

     Q: Has the VAT issue been considered when moving from a grant to contract for SPIP and DVPP.               A: Yes it was considered with the pricing structure and all prices are inclusive of any VAT which may be due by
     Potentially this could decrease the amount of funding per referral for some providers.                     individual organisation. We are unable to comment on individual organisations’ VAT liability, organisations should
39                                                                                                              consult their local tax office and accountant regarding this. Contracts enable us to move the focus to quality in
                                                                                                                tenders and in service delivery .


     Q: Is there any leeway on the submission date for tenders.                                                 A: No, the closure date of 5pm on 9th November 2012 must be strictly adhered to. This is due to the tender
40
                                                                                                                regulations.
                                                                                                                A: Yes, service such as SPIP are linked in the pre-court relationship support services.
41   Q: Does the Department for Education tender for Relationship Support Services link in with Cafcass
     services tender.
     Q: Does the bidder need to specify how self referrals are taken and how this will be integrated into       A: The services advertised for tender are for ‘in court’ only and therefore are not for self referrals. However,
     the services.                                                                                              providers may want to describe their model of delivery for taking self referrals from other referrals sources and how
42                                                                                                              this supports their sustainability. Self referral does not currently apply to SPIP.


     Q: Where providers who have current contracts with Cafcass but are not successful in their bid will        A: Cafcass will try to limit the number of ongoing cases for organisations who are not successful and will work with
43   there be a transition period for ongoing cases and support with an exit strategy.                          organisations on case exit strategies.

     Q:                                                                                                   A:
     Can you please give me an idea of the purpose of these briefings and who they are aimed at (are they briefings are intended to add to the vision behind the services on offer. They are aimed equally at all potential
44   just for new suppliers or for previous suppliers??).                                                 providers, but existing providers should be familiar with some of the themes. They are also an opportunity to ask
                                                                                                          questions.

     Q:
     Could you please clarify why, in the tender guidance, there are 2 different rates for CCI eg £180 per
     session (2 hours work) and £130 per session (2 hours work) for sustained contact.                          A:
                                                                                                                Please refer to document 58T13-14FullContract for full details of the specification for sustaining contact. In brief this
     Does the 2nd rate apply for contact session done over and above the 6 expected on referral? The            intervention is to support a family when they have completed supervised contact and no longer need this level of
45   total cost per case of £1,080 is equivalent to 6 sessions @ £180 therefore I am not sure how the           observation or recording of the session, but a court decision on next steps is pending. When it is in the child’s best
     sustained contact payment fits into this?                                                                  interest to continue contact session prior to court attendance and the family can not yet move to supported contact.
                                                                                                                The service provider is not required to maintain the same level or recording or supervision, resulting in reduced cost
                                                                                                                to them. See the above document for the price structure. We envisage this service will have minimal uses, as six
                                                                                                                sessions of contact intervention should resolve the issues.
     Q:                                                                                                        A:
     We only cover 5 out of the 11 courts listed in the relevant cluster, and 1 of the 3 major courts. Are     We are looking for bids that can provide to the clusters of courts stated in the tender documents whether as a single
     we able to bid for a contract for just the courts that we cover, or does any application need to cover    provider or in collaboration with others, it is not our intention to further subdivide these lots. We would encourage
46
     the whole area (which would mean we would need to enter into subcontracting arrangements with             collaborative bids where an organisation does not want to cover a full Lot.
     other Providers)?

     Q:                                                                                                        A:
     1: Can you please tell me when, after this current round, the next opportunity would arise to submit      The Framework covers a 3 year period, with annual renewal of contracts based on performance. Cafcass does not
     a tender for delivery of CCI/Contact Activity services? It seems from the Cafcass guidance that if        intend to tender again in the next 3 years.
47   successful in this round, providers are awarded a place on a 'three-year framework agreement' and
     then allocated a contract annually. Does this mean that if we were not successful this time, the next
     opportunity to bid would not be for another three years?

     2: And also, does being awarded a place on the framework automatically entitle you to a contract for
     Q:                                                                                                        A:
     We have been waiting since July for our reaccreditation visit from NACCC and have now got a date of       We will not accept late bids, however no bids will be opened until after the closing date so there is no advantage to
48   October 30th. I want to send my application in in plenty of time, but is it better to wait until I can    getting bids in early. If accreditation is pending and information relating to that is included it will not be a barrier to the
     supply an up to date accreditation certificate as I cannot submit it after the closing date?              bid.


     Q:                                                                                                        A:
49   The above notice has been brought to our intention at Wales probation. Could you please inform me         Just to England.
     if this tender applies to Wales or does it just apply to England?
     Q:                                                                                                        A:
     1: Would an organisation be able to tender solely for the Social work full contact assessment             1: We would expect bid applicants to apply for delivery of the range of activities outlined in the contract under
     intervention and report? or would the organisation have to tender to provide all activities as outlined   ‘contact interventions’ as this will be the bulk of the referrals. Delivery of Social work full contact assessment is an
     under ‘contact intervention’ on page 24 of the example contracts document.                                additional option for delivery, referrals to this service will be minimal for high conflict complex cases only where an
                                                                                                               external provider would add value to the assessment.
     2: Are the social work full contact assessment intervention and report cases where a section 16.4
     guardian has been appointed. if yes. these assessments have previously been funded by the Legal           2: See previous answer, also Cafcass is not funding all such contact assessments.
50   Services commission, has this funding now stopped and all such assessments commissioned by
     CAFCASS?

     3: Would referrals for CCI and in particular, social work full contact assessment intervention and        3: Referrals are for private law cases only.
     report cases come from both private and public law?



     Q:                                                                                                        A:
     These documents are becoming large in number and size, and we wondered if you could approve                Hard Copy submission is required for bids, email will not be accepted. However where an individual policy or
     submission of these documents on a CD rather than hard copies? We appreciate, however, the                document is in excess of 10, A4 pages it can be offered on a C.D. For example an organisation bidding for multiple
     requirement for the application forms in duplicate and hard copy, but posting the policies and            areas using high levels of staff for delivery on the contract, can submit the training record information on C.D. The
51   procedures will be an onerous task.                                                                       relevant section of the application should direct the reader to the CD. All CD’s must have on them the bid reference
                                                                                                               number and the names of documents included. Documents on the CD must also show the bid reference number. The
                                                                                                               bid content sheet should identify which documents are held on the CD.


     Q:                                                                                                     A:
     Can we provide one set of indexed appendices that covers both the primary and secondary                Yes this is acceptable.
52   applications cross referenced in each section for anything that needs to be referred to. Rather than 2
     sets of appendices including the same documents for the primary and secondary bids. These will be in
     2 duplicate ringbinders.

     Q:                                                                                                       A : Please refer to the guidance document 57T13-14CombGuiide&IInffo page 6
     At the suppliers briefing today it was stated that when bidding for London SPIP delivery, guidelines for
     expected travel times (from postcode to venue) were in the tender documentation. Unfortunately I         In London, potential SPIP providers should indicate the post codes of the areas that they propose to serve, and will
     have read through all of the documentation and can’t seem to find it.                                    receive all (with the exceptions in guidance) the SPIP orders where parties are living in those areas.

53   When posting the Q & A from the briefing it would be really helpful if the document and page number We expect venues to be located within the postcode areas providers propose to serve and travelling time should be
     where this is contained could be specified.                                                         indicated on the Bid Sheet tab 2 of Document no 20T13-14LotsValueBidsform
                                                                                                         Its para 2.2 page 52 of doc 58T13-14FullContact All London provider will be allocated delivery areas relevant to their
                                                                                                         service delivery venues. All services users should be within 75 minutes of travel time to a SPIP Service at the relevant
                                                                                                         time.

     Q:                                                                                                        A:
     I attended the supplier briefing event yesterday, which I found very interesting, friendly and helpful. I 1: Please refer enquiries to NACCC who are the accrediting body for a range of Child Contact Intervention including
     asked who I should get accredited by as my company deals with the field of indirect contact. I was        Indirect Contact , not all providers have centres.
     told to contact NACCC but they cover child contact centres. Could you please let me know a body
     who I could contact to get accredited by.
54
     Also, I need to be registered with a professional body, the same question again - who would I need to 2: Registration with an appropriate professional body applies if you are delivering a service or have staff who are
     apply to.                                                                                             required to be registered such as social workers, counsellors and psychologists



     Q:                                                                                                        A:
     Can you please clarify what CRB checks are required for trainers delivering the SPIP in light of the      Please see Example Contract Document 58T13-14FullContract page 34
     recent Government changes (Sep 12) to the criminal records and baring arrangements.
55                                                                                                             12.1 All staff engaged in the delivery of the contract must have a current enhanced Criminal Record Bureau check
                                                                                                               which is updated at least every three years. Records of such checks will be maintained by the Provider and made
                                                                                                               available to Cafcass on request. Where an interpreter is used the Provider must confirm CRB‟s are in place. And
                                                                                                               section 12.3 relating to volunteers.
     1-      Please can you clarify where we can find the monitoring requirements mentioned in section         A:
     4.1 of the DVPP specific specification? I cannot find it within  the current document set.                1: Appendix 1 is not attached to the example contract, however Guidance regarding monitoring requirements can be
                                                                                                               found in document 57T13-14CombGuiide&IInffo Guidance, Bid and Background Information page 9. Full monitoring
     2-     How does CAFCASS determine men as perpetrators with regard to the DVPP programme?                  forms will be published with the final contract.

     3-     What tools are used to assess risk for DV perpetrators within CAFCASS eg DASH CAADA etc?           2: A definition of domestic violence can be found in the Example Contract document 58T13-14FullContract page 53
                                                                                                               section 1.3 and 4.2.2 with further information in the DVPP Referral Guidance available on the internet at
     4-   Please can you detail exactly what information providers of the DVPP would receive from              http://www.cafcass.gov.uk/about_cafcass/commissioning_and_partnership/dvpp.aspx . Cafcass reserves the right to
     CAFCASS prior to the assessment of perpetrators?                                                          amend the referral guidance at any time.

     5-     If a probation trust was to win the provision of DVPP in any area, would you expect them to        3: Please refer to the DVPP Referral Guidance above.
     use the exact same assessment Criteria as is in place for IDAP or are there any expected concessions
     or adaptions for the DVPP?                                                                                4: Please refer to DVPP Referral Guidance above.

     6-     What support will mum's (former partners) be getting from CAFCASS whilst a man is on DVPP? 5: Current Probation Trust DVPP providers use SARA in addition to the adapted DASH RIC and Treatment Viability
          What support will perpetrators be getting from CAFCASS whilst a man is on DVPP?              assessments provided by Cafcass. DVPP provision is developing to meet the needs of our client base and we plan to
     1-      Please can you clarify where we can find the monitoring requirements mentioned in section       A:
     4.1 of the DVPP specific specification? I cannot find it within  the current document set.              1: Appendix 1 is not attached to the example contract, however Guidance regarding monitoring requirements can be
                                                                                                             found in document 57T13-14CombGuiide&IInffo Guidance, Bid and Background Information page 9. Full monitoring
     2-     How does CAFCASS determine men as perpetrators with regard to the DVPP programme?                forms will be published with the final contract.

     3-     What tools are used to assess risk for DV perpetrators within CAFCASS eg DASH CAADA etc?         2: A definition of domestic violence can be found in the Example Contract document 58T13-14FullContract page 53
                                                                                                             section 1.3 and 4.2.2 with further information in the DVPP Referral Guidance available on the internet at
     4-   Please can you detail exactly what information providers of the DVPP would receive from            http://www.cafcass.gov.uk/about_cafcass/commissioning_and_partnership/dvpp.aspx . Cafcass reserves the right to
     CAFCASS prior to the assessment of perpetrators?                                                        amend the referral guidance at any time.

     5-     If a probation trust was to win the provision of DVPP in any area, would you expect them to      3: Please refer to the DVPP Referral Guidance above.
     use the exact same assessment Criteria as is in place for IDAP or are there any expected concessions
     or adaptions for the DVPP?                                                                              4: Please refer to DVPP Referral Guidance above.

     6-      What support will mum's (former partners) be getting from CAFCASS whilst a man is on DVPP? 5: Current Probation Trust DVPP providers use SARA in addition to the adapted DASH RIC and Treatment Viability
         What support will perpetrators be getting from CAFCASS whilst a man is on DVPP?                assessments provided by Cafcass. DVPP provision is developing to meet the needs of our client base and we plan to
         What support will children be getting from CAFCASS whilst a man is on DVPP?                    consult with successful provides to discuss learning in relation to assessment and the potential to use only SARA as an
                                                                                                        assessment tool or other alternatives.
     7-    What will the role of the CAFFCAS keyworker be in regard to perpetrators whilst not he DVPP
     programme?                                                                                         6: We expect providers to deliver a DVPP in accordance with their accrediting bodies standards and to keep the
                                                                                                        integrity of any accredited programme in all areas of delivery, this would include support given to partners, children
     8-     Will CAFCASS require psychometric testing fro men undertaking DVPP?                         and men. Cafcass role will not be to replace or add to support given, their role is outlined in the DVPP Referral
56                                                                                                      Guidance and the DVPP specific specifications in document 58T13-14FullContract.
     9-    Will CAFCASS be expecting providers of the DVPP to keywork the men whilst on DVPP?
                                                                                                        7: Please refer to Example Contract document 58T13-14FullContract page 56 section 4.3.1 and 4.3.2
     10-      Are CAFCASS willing/wanting to be involved in 3 way meetings with men and providers as
     part of any DVPP programme?                                                                        8: No and we don’t have plans for this, but Cafcass reserves the right change this following discussing with providers

     11-     Please can you clarify what will be paid to providers for men that start the DVPP programme 9: Please refer to Example Contract document 58T13-14FullContract DVPP Specific Specifications.
     but do not compete?
                                                                                                          10: This is not a question relating to tender.?
     12-     Please can you clarify what you consider to be a start of the DVPP programme eg orientation,
     prework or programme session 1                                                                       11: Please refer to Example Contract document 58T13-14FullContract Appendix A price structure. A pro rata rate will
                                                                                                          be paid for sessions completed, this rate will vary depending on the total number of sessions needed to complete the
     13-     Please can you clarify what you consider to be a completion to DVPP programme eg- Last       particular provider’s programme.
     session of group work or full completion of post programme work?
                                                                                                          12: The programme starts following successful completion of the suitability assessment.

                                                                                                             13: This will depend on the model of programme submitted with the tender. We would want to keep the integrity of
                                                                                                             any accredited programmes.




     Q:                                                                                                 A:
     For SPIP London postcode areas please can you offer advice regarding size and number of contracts? In your bid you will need to use your experience as a local provider to demonstrate what is an appropriate size for
                                                                                                        your proposed delivery. The bid lots Document no 20T13-14LotsValueBidsform specifies the number of SPIPS
                                                                                                        expected per postcode/court lot. Providers should use their experience and understanding of their local community
57                                                                                                      to determine need in relation to venues, staff and transport access. Please note that for London SPIP bidders there is
                                                                                                        a need to specify both the postcodes of the areas for provision and the approximate travel time by public transport to
                                                                                                        the nearest delivery venue – tab 2 column E



     Q:                                                                                               A:
     Relating to DVPP how do we make sure we have geographical coverage without overlap of provision? DVPP requires a greater geographical coverage than other services to give easy access. This is needed because of the
                                                                                                      length of a programme and frequency of travel for service users. We require service users to have a choice of venue,
58                                                                                                    times and days to facilitate easy access the programme and would not expect to have 2 programmes with venues
                                                                                                      next to each other or to run services on the same time or day. Providers will be referred to services based on service
                                                                                                      user choice.

     Q:                                                                                                      A:
     How many Child Contact Intervention contracts will you have for each area?                              This is specified in the Document no 20T13-14LotsValueBidsform
59


     Q:                                                                                                      A:
     What is the value of the Child Contact Interventions contracts and will this value be increasing over   The value, referrals and number of contracts available in the lot areas is specified in the Document no 20T13-
     the 3 year period. How are contracts allocated referrals?                                               14LotsValueBidsform. Child Contact Intervention contracts are of a fixed value and we don’t expect the value to
60
                                                                                                             increase significantly over the contracting period. Referrals will be allocated according to a combination of service
                                                                                                             user choice and the type of service on offer.

     Q:                                                                                                      A:
     If all the provider’s venues are NACCC accredited will these bids score more in evaluation?             All Child Contact Intervention providers are required to be NACCC accredited or equivalent throughout the contract
                                                                                                             period. Providers will have to demonstrate that all venues and their associated service delivery are up to date with
61
                                                                                                             NACCC accreditation. Any discussions regarding accreditation should be directed to NACCC. Evaluation will be
                                                                                                             scored on the basis of evidence provided regarding accreditation. Providers are able to use Cafcass venues where
                                                                                                             available.
     Q:                                                                                                      A:
62   Will there be monitoring against Key Performance Indicators?                                            Yes. Key Performance Indicators will mainly relate to the specification requirements in the document 58T13-
                                                                                                             14FullContract.

     Q:                                                                                                 A:
63   Does the information providers are required to submit meet the requirements of the Data Protection Cafcass Data protection Policy meets current legislation and guidance.
     Act should a provider not be successful in its bid.

     Q:                                                                                                      A:
     If we want to deliver Child Contact Interventions and are not currently accredited can we submit a      Yes, provided you can demonstrate you will achieve NACCC accreditation by 1st April 2013. We would expect to see
64   bid?                                                                                                    evidence in your application from NACCC that the accreditation process has been started.


     Q:                                                                                                      A:
     How will referrals for the London Referrals Unit be processed. Will there be time constraints?          How we introduce a speedy process for processing referrals will be discussed with the successful providers. We
65                                                                                                           expect the process to be that the court would send referrals for SPIP direct to the London Referrals Unit and the unit
                                                                                                             would decide where to send referrals to according to provider’s allocated postcode.
     Q:                                                                                                         A:
     How will referrals for the London Referrals Unit be processed. Will there be time constraints?             How we introduce a speedy process for processing referrals will be discussed with the successful providers. We
65                                                                                                              expect the process to be that the court would send referrals for SPIP direct to the London Referrals Unit and the unit
                                                                                                                would decide where to send referrals to according to provider’s allocated postcode.


     Q:                                                                                                         A:
     If, following submission of the bid reference request form, we make changes to the types of services       No. Providers only need to submit the bid reference request form once, this give a unique bid reference number
66   we wish to bid for do we need to resubmit a bid reference request form?                                    which identifies you as a provider who wishes to bid.


     Q:                                                                                                         A:
67   Can London SPIP have 2 providers with the same postcode area for service delivery?                         No. Each postcode area will be allocated to one provider.

     Q:                                                                                                         A:
68   We are a Child Contact Intervention Service. Will it be acceptable to continue to have handwritten         No. We require all notes to be typed and emailed to Cafcass using a secure network and in accordance with the Data
     notes of contact interventions which we fax to Cafcass FCA’s?                                              Protection mandatory requirements.

     Q:                                                                                                         A:
     The threshold for Probation Trust IDAP referrals appears to be too high to meet the range of needs         We have worked closely with providers to produce referral guidance which sets the threshold for DVPP (including
     for Cafcass referrals. When will it be possible to deliver a programme more suited to Cafcass Private      IDAP) programmes and the resulting document is the Cafcass DVPP Referrals Guidance. This guidance, when used
     Family Law Referrals?                                                                                      appropriately, enables referrals to IDAP programmes. This can be found on the internet at
                                                                                                                http://www.cafcass.gov.uk/about_cafcass/commissioning_and_partnership/dvpp.aspx
                                                                                                                We have consulted with the National Offender Management Service regarding the service specifications for DVPP
69                                                                                                              which specify in relation to this: (page 62 of the document 58T13-14FullContract )
                                                                                                                6.2.2 Probation Trust providers must only deliver programmes approved by the Correctional Service Accreditation
                                                                                                                Panel (CSAP) and which are subject to audit by NOMS.
                                                                                                                We have also included the new Building Better Relationships programme which is currently being rolled out across
                                                                                                                probation trusts. This programme offers greater flexibility in meeting the specific aims and needs for individuals.


     Q:                                                                                                         A:
     What are the expected volumes for DVPP referrals?                                                          These are specified in the Document no 20T13-14LotsValueBidsform and DVPP tab. Volumes were calculated by
                                                                                                                looking at the number of Private Law Applications by area and current trends of referrals nationally. Trends show that
70                                                                                                              approximately one third are assessed as not suitable, one third do not complete the full programme and one third
                                                                                                                completed the full programme. Value of contracts available by are calculated on a pro rata basis. i.e. cost for
                                                                                                                suitability assessment and pro rata rate for incomplete programmes. Providers are paid according to how much work
                                                                                                                they complete on a case.

     Q:                                                                                                         A:
     How much detail do you need for consortium bids?                                                           Cafcass will be contracting with one main contractor; this contractor should submit the bid with their relevant
                                                                                                                evidence including their policies and procedures. We expect to have details of all consortia members and
71
                                                                                                                subcontractors who will be bound by the policies and procedures submitted by the primary or main contractor.



     Q:                                                                                                         A:
     Where a consortia or subcontracting bid is successful, how will local referrals and communications         Referrals and communications will be directed through the local or consortium leading agency, depending on the
72
     work?                                                                                                      design of the bid.

     Q:                                                                                                         A:
73   Can you give us specific guidance in relation to data storage on ‘CLOUD’ computer programme?               We don’t yet have guidance as this is not yet produced by government, but this will be coming soon and is expected to
                                                                                                                be in place by January 2013.

     Q:                                                                                                         A:
74   For DVPP if we specify we want to deliver in a county and list the venues we have in the county will       Providers can list all their potential venues and Cafcass will select venues for delivery.
     Cafcass approve venues?
     Q:                                                                                                         A:
     Can you clarify the word count for responses per section and question:                                     Word count: the number of words for each application form is 2,000. That is 2,000 for the Primary Application and
                                                                                                                2,000 for each Secondary Application. In the Primary Application text included up to Part E is not included in the
                                                                                                                word count. Appendices should be used for information such as staffing lists, policy, process maps. The requirement is
75                                                                                                              not 2,000 words per question/ section. See page 1 of document number 52T13-14PrimApp&EvalC for instructions on
                                                                                                                word count. In order to ensure that applications are fairly assessed no account will be taken of information provided
                                                                                                                beyond the 2000 word limit.


     Q: REFERRING TO QUESTION No. 17                                                                          A:
     I would be very grateful if you could provide some more clarity on this, as I’m unsure whether this is a This question has been further clarified by our answer to Q 46. It is not our intention to further subdivide these lots.
76   yes or no to the three questions which have been asked. Regarding the primary question of whether
     you will accept a tender for just 2 (or 3 or 4) courts within a cluster area – is this a yes or no?


     Q:                                                                                                         A:
     In the primary application form, section 3 of Part E requests evidence and supporting information on       We are seeking evidence that will enable us to assess the robustness of an organisation's administration systems,
     business administration systems. Can Cafcass please clarify what is meant by ‘business administration      specifically in the following areas (see assessment criteria). We need bidders to demonstrate effective policy and
77   systems’ i.e. does this relate to any particular system e.g. financial, administrative, project planning   practice in each of these areas, and draw attention to the starred categories (one in this section see also Q and A 35 )
     etc. It would be helpful if this could be narrowed down and preferably some examples of what               where failure to meet the criteria will lead to the bid being rejected.
     Cafcass requires included.
                                                                                                                Data security in accordance with legislation and government standards*

     Q:                                                                                                         A:
     At the briefing event last week I believe a reference was made to guidance about the optimum               There is no optimum distance. Bidders need to make a case for venues that are convenient and accessible as one
78   distance for SPIPS venues. I cannot seem to find it in the documents supplied. Would you kindly point      factor in delivering frequent and appropriately sized groups. In London we are asking bidders to indicate the public
     me in the right direction or provide advice on this matter please?                                         transport time between post code zones and venues.


     Q:                                                                                                         A:
     1. Dartford Court has been allocated under the A17Kent but some Dartford Postcodes (DA1, DA5 -             1. DA Postcodes cover locations in Kent and Greater London, one, DA1, in fact crosses the border. Those listed in the
     DA8, DA14 – DA18) are listed under London SE in the Bid Sheet. Can you please confirm whether this         Lots Structure are in Greater London. In fact here, and elsewhere on the edges of London, service users might use a
     is correct. If so, Dartford court will be referring to two different providers. Surely if you bid for      London court, or one outside the Greater London boundary. Having made this choice, and with an important check
     Dartford via A17Kent, you will provide venues to cover all postcodes therefore enabling one provider       being made prior to service delivery that the venue is convenient, London service users will receive a service from the
     for the courts?                                                                                            provider assigned to that court. This would mean that a service user going to Dartford CC would get a service from
                                                                                                                that provider, even if resident in Greater London. If however they applied to the PRFD, they would be allocated a
79
                                                                                                                provider for their London residence postcode. There is no reason why non London based providers cannot apply to
                                                                                                                deliver services across the border into London Postcodes.
     2. Under the Children’s Act it says that the referral form should state the provider of the contact
     activity. If all London referrals are going to a central unit, then when the referral form is completed,   2. This process will be amended for London cases, effectively with a generic provider listed, with consequent changes
     the provider will not be known?                                                                            to the processing of claims.
     Q:                                                                                                         A:
     1. Dartford Court has been allocated under the A17Kent but some Dartford Postcodes (DA1, DA5 -             1. DA Postcodes cover locations in Kent and Greater London, one, DA1, in fact crosses the border. Those listed in the
     DA8, DA14 – DA18) are listed under London SE in the Bid Sheet. Can you please confirm whether this         Lots Structure are in Greater London. In fact here, and elsewhere on the edges of London, service users might use a
     is correct. If so, Dartford court will be referring to two different providers. Surely if you bid for      London court, or one outside the Greater London boundary. Having made this choice, and with an important check
     Dartford via A17Kent, you will provide venues to cover all postcodes therefore enabling one provider       being made prior to service delivery that the venue is convenient, London service users will receive a service from the
     for the courts?                                                                                            provider assigned to that court. This would mean that a service user going to Dartford CC would get a service from
                                                                                                                that provider, even if resident in Greater London. If however they applied to the PRFD, they would be allocated a
79
                                                                                                                provider for their London residence postcode. There is no reason why non London based providers cannot apply to
                                                                                                                deliver services across the border into London Postcodes.
     2. Under the Children’s Act it says that the referral form should state the provider of the contact
     activity. If all London referrals are going to a central unit, then when the referral form is completed,   2. This process will be amended for London cases, effectively with a generic provider listed, with consequent changes
     the provider will not be known?                                                                            to the processing of claims.


     Q:
     1. We are considering submitting an application for a service type across a number of Cafcass areas.       A:
     In all areas we would be the lead organisation for the submission and in most the sole supplier, but in    1. Sub contracting for one aspect of delivery is acceptable , please ensure pages 3 -4 of document 52T13-
     one area we would like to work in partnership with another organisation and sub-contract some work         14PrimApp&EvalC provides detail of any such arrangements.
     to them. This would not be a consortium arrangement and we would assume the contractual
     responsibility with Cafcass. We propose to submit one application for this service type, identifying the   2. We have revised the referral process and guidance and continue to work with all stakeholders to define and assess
     particular arrangement in the one area. Is this acceptable?                                                appropriate referrals. We expect providers to claim for assessment of referrals.

     2. While we recognise the importance of local providers developing good working relationships at a
80   local level with stakeholders, we have found from past experience that Cafcass staff have on occasion
     referred potential participants to the DVPP programme with no prior discussion of the extent of the
     commitment needed to participate in this programme. This has resulted in unnecessary work being
     done with an individual which cannot constitute an assessment, and for which no financial payment
     can be received. To reduce the likelihood of such difficulties will Cafcass make sure that individuals
     referred to the DVPP are aware that the programme is 26-32 sessions in length and participants need
     to be willing to take part in a programme of this length?




     Q:                                                                                                         A: The lead provider can use their number, the other reference numbers need not be used unless those providers are
     A group of potential providers have recently decided to submit a consortium bid. We each have our          also submitting other independent bids.
81   own bid reference number. Should we re-apply for a new bid reference number, or can the lead
     provider use their current reference number? If yes, should the lead provider quote the other
     providers’ bid reference numbers, and if so, on which form?

     Q:                                                                                                         A: please see Q71. We are expecting a single application from a single consortium.
     1: How much information about the other consortium members should be provided in the primary
82   application form from the lead provider?
     2: Whether all providers can/should complete a secondary application form?

     Q:                                                                                                         A: It would be safest to print the whole sheet so that we can be certain that we have not missed a bid.
     Can you tell me if it is acceptable to print from the LOTs document only the pages that record the
     areas to which my application will apply, eg only page 4 covering CAFCASS areas A06 /A07 rather
83
     than have to print the whole document with multiple 'blank' pages (ie not containing any bid
     information)

                                                                                                                A: Further information about the referral process is on the Cafcass website, as follows:
                                                                                                                http://www.cafcass.gov.uk/media/6557/DVPP%20Process%20Guidance%20FinalV01.pdf
     1-   Please can you explain at which point in the court/CAFCASS process does the assessment for
84   DVPP suitability come?

     2-    When in the court/CAFCASS process is the provider decided?

				
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