Recruitment & Selection Policies and Notes of Guidance

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					                             St. George's, University of London

                                 Division of Administration
                                 Student Services / Registry

                             Student Accommodation Adviser

                                    Job Ref: 823-12 (HH-5)

                                      JOB DESCRIPTION

   Post Title           Student Accommodation Adviser

   Grade                SGUL 5

   Responsible to       Student Centre Manager
                        Head of Student Services
   Accountable to

   Liaises with            Students
                           Student Services and Registry staff
                           Estates & Facilities, Finance, and the Faculty of Health Care
                            and Social Science;
                           External organisations such as Kingston University
                           University of London Housing Services

Overall purpose of job:

       This post is responsible for delivering effective information and enquiry services
       and supporting current students with welfare and other needs, with a focus on
       accommodation issues. In addition to providing generalist advisory services, the
       role has particular responsibility for managing Halls enquiries, applications,
       allocation, pastoral and welfare support in accommodation and associated

       Student Centre Team

       The Student Centre brings together a range of central services to support all
       students. The Student Centre is staffed by competent and fully trained friendly
       staff that help students in a courteous and professional manner and enhance the
       overall quality of the student experience.

       The Student Centre is a central hub area where students can get key information
       and guidance. Students can also make an appointment to meet with specialist
       staff or signposting for any specialist queries.

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    You will be a team player with excellent written, communication and
    organisational skills with the ability to prioritise a demanding workload in a
    pressurised environment. You will be responsible for providing advice and
    assisting in the development of information resources on generic support issues.
    Excellent interpersonal and organisational skills are essential.

    The post holder will develop new procedures and continue work to enhance the
    services provided by the Student Centre.

Main Duties and Responsibilities:

Customer Service
 Offer excellent customer service to students, staff and other customers
 Undertake regular general advisory duties including handling telephone, personal
   and email queries in the SGUL Student Centre
 Act as a central focus of communication for matters relating to student

Advice and Guidance
 Ensure all students are treated in a welcoming manner
 Contribute to the provision of a general advice service for current undergraduate
   and postgraduate students through personal, email and telephone contact.
 Receive and signpost enquiries and/or complaints from students and staff on
   residential matters.
 Liaise with key external agencies with regard to student behaviour in the local
 Maintain an effective system for recording each case and action taken in line with
   service policy and procedures
 Act as a point of contact for care leavers and their support and liaise with WP
   Officer to ensure compliance with Frank Buttle Trust care kite mark

Accommodation Management and Support:
 Manage the accommodation application cycle.
 Allocate Halls accommodation to undergraduate, postgraduate, international
   students and those with additional support needs.
 Maintain a waiting for halls accommodation, allocating available places to students
   on the waiting list, ensuring >95% occupancy in halls whenever possible.
 Maintain communication with Halls Wardens.
 Liaise with the Student Centre Manager and other staff as appropriate to provide
   emergency accommodation for students in crisis.
 Liaise with the Disabilities Advisor in facilitating halls accommodation appropriate
   to students’ specific needs.
 Maintain records, information and monitoring of Halls Licence Fees and
   arrangements to manage and recover accommodation debt.
 Refer and progress disciplinary procedures arising from accommodation, liaising
   with the Halls Wardens, Student Affairs Manager and other staff as appropriate.
 Attend the Halls Management Group and Housing Advisory Group and act as
   formal point of contact with Estates and Facilities and Students Union on matters
   relating to accommodation.
 Contribute to the preparation of relevant statistics and reports for Finance, the
   Student Centre manager and Head of Student Services as requested.
 Provide general information, advice and support for staff working with students.

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 Liaise with appropriate agencies to resolve other student queries and issues or
    refer them as appropriate.
 Publicise information relating to student accommodation, ensuring institutional
    documentation (e.g. Prospectus, student handbooks) and web based information
    accurately publicise student accommodation services, policies and procedures.

Organisational Development:
 Monitor student satisfaction in relation to accommodation both in Halls of
   Residence and in private accommodation.
 Evaluate and review accommodation service delivery taking into account student
   feedback and external factors e.g. student finance.
 Develop and manage an on-line database for halls applications.
 Liaise with University of London Housing Services (ULHS)
 Promote support services available to students in off campus accommodation.
 Contribute to the university induction programme
 Liaise with other student support services, academic staff and the Students’ Union
   to share best practice and develop a coherent programme of activities across the
   institution and ensure information about such support is communicated to
 Contribute to the overall development of student services and other activities as
   may be reasonably required in the light of student and institutional needs.

General Administration:
 Provide administrative support and preparation of documentation using a variety
   of Windows-based packages.
 Monitor and manage data and filing systems
 Maintain accurate student data in the SGUL Student Database

Process Improvement:
 Document key processes as required
 Ensure that services develop in line with need and with standards agreed with the
   Faculty of Health and Social Care Science (SGUL) and Kingston University.

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                                    Person Specification
       Criteria                       Description                   Essential/   How it
                                                                    Desirable     is to

  Qualifications      Degree qualification or equivalent              E           CV,

                       Adviser qualification/training                 D           CV,

  Experience          Experience of administration and advice         E           SS,

                      Experience of working in an educational         D           INT

  Knowledge/          Excellent communication and                     E           SS,
  Skills              interpersonal skills                                        INT

                      Competent use of Microsoft Office tools,        E           SS,
                      specifically Excel and Word.                                INT

                      Advising in other student services areas        D          SS,INT

  Personal            Empathetic, enthusiastic and flexible           E          SS,INT

  AF=Application Form, CV=Curriculum Vitae, SS=Supporting Statements, ST=Selection
  Test/Presentation, INT=Interview

  Note: Elements marked SS (Supporting Statements) in the Person Specification will be
  highlighted in Step 6 (Supporting Statements) on the online application form. Applicants’
  answers to Step 6 are an essential part of the selection process. Applicants should write
  individual supporting statements to demonstrate how their qualifications, experience, skills
  and training fit each of the elements highlighted in this section. Applicants should address
  other elements of the Person Specification in Step 7 (Additional Information). Shortlisting
  will be based on applicants’ responses to Step 6 and Step 7. Therefore applicants should
  complete both sections as fully as possible on the online application form.

June                                                                              2011

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                      About St George’s, University of London

St George’s, University of London, is distinctive as the UK’s only independently
governed medical and health sciences higher education institution. A college of the
University of London, we have been providing medical and healthcare training for
over 250 years.

With approximately 6,000 students and 850 members of staff, our Mission is to
advance, promote and share knowledge of health through excellence in teaching,
clinical practice and research into the prevention and treatment of illness.

Our courses range from medicine, biomedical sciences, nursing, midwifery,
paramedic science, social work, physiotherapy, to therapeutic and diagnostic
radiography as well as postgraduate and continuing professional development
courses. A number of these courses are taught through our Faculty of Health and
Social Care Sciences, which is jointly run with Kingston University.

St George’s prides itself on providing the highest standard of learning through the
latest in teaching and learning resources, exceptional research, innovative course
development, enterprise and innovation, and strategic partnerships.

We were the first to introduce a four-year medical degree open to graduates from all
disciplines and, more recently, became one of only four universities in the country to
pioneer training for physician’s assistants – a new breed of healthcare professionals
brought over from the United States.

In research, we are equally as innovative and driven by high standards of excellence
to advance healthcare. There are six research centres at St George’s: Biomedical
Sciences; Cardiovascular Sciences; Human Genetics; Infection and Immunity; Stroke
and Dementia; and Population Health. These Centres undertake research in areas
including, but not exclusive to, infection and immunity, cardiology, stroke,
epidemiology, cell signalling and genetics.

St George’s success has been aided by our strategic partnerships with other
institutions. Our life-long partnership and shared site with St George’s Hospital has
created a unique learning and research environment. Our partnership with Kingston
University has enabled us to expand our portfolio of courses and to introduce more
initiatives, like the foundation-year medicine programme, that broaden access to
medical and healthcare education for students who may have been previously
excluded from higher education. And our three-way alliance with Kingston University
and Royal Holloway, University of London brings together our energy, ideas and
expertise to enhance teaching and research opportunities for staff and students.
We have also established an Enterprise and Innovation Centre to encourage the
transfer of knowledge and skills to business and the wider community.

St George’s academic provision is organised into three divisions: Basic Medical
Sciences; Clinical Sciences; Population Health Sciences and Education.

More information about St George’s, University of London can be found at

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                Terms and Conditions of Employment (Grades 5- 8)

A full statement of the terms and conditions will be sent to the successful candidate.

Post title:              Student Accommodation Adviser

Contract type:           Permanent

Probation period:        Six months

Grade:                   SGUL5

London allowance:        £2,798 per annum

Salary range:            £23,811 - £24,520 - £25,251 - £26,004 - £26,779 - £27,578 -
                         £28,401 - £29,249 discretionary points £30,122 - £31,020 -

Hours:                   35 hours per week notionally. Staff are expected to work the
                         hours necessary to meet the requirements of the role.

Annual leave:            32 days per annum
                         Plus eight UK public holidays and three days when St
                         George’s is closed (usually between Christmas and New
                         Year). Part time staff receive a pro rata entitlement.

Pension:                 Membership of USS or of SAUL is optional. Existing
                         members of NHSSS (National Health Service Superannuation
                         Scheme) may elect to remain as members of that scheme.

Notice period:           3 months

Offers of                Offers of appointment are only valid if made by the Director of
employment               Administration or designated members of the Human
                         Resources Department acting on his behalf.

                         Offers of appointment are made subject to receipt of
                         satisfactory references and satisfactory completion of
                         probationary periods where appropriate.

Place of residence       It is St George’s policy that all postholders must live within 30
                         miles of St George’s on appointment unless otherwise agreed
                         by Council.

Right to work            St George’s will comply with the Immigration, Asylum and
                         Nationality Act 2006 which requires all prospective employees
                         to provide documentary evidence of their legal right to work in
                         the UK prior to commencing employment. For posts requiring
                         a recognised degree level qualification and where there is no
                         suitable UK or European Economic Area candidate, St
                         George’s will take necessary steps to secure a work permit
                         from the Home Office in order for a foreign national to take up

                         All candidates invited to interview will be asked to provide

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                         copies of one of the following official documents:

                            the identification pages and appropriate visa pages of
                             their passport describing the holder as a British citizen or
                             a EEA national or showing that they are otherwise entitled
                             to work in the United Kingdom.
                            A birth certificate issued in the UK or in the Republic of
                            A certificate of registration or naturalisation as a British
                            A letter issued by the Border and Immigration Agency of
                             the Home Office indicating that the person has permission
                             to take up employment.

                         All successful candidates will be required to provide original
                         documentation in accordance with the Home Office
                         documents lists, before commencing employment. Any offers
                         of appointment are subject to verification of Right to Work
                         status and failure to produce valid listed documents will result
                         in any offer of employment being withdrawn.

Medical Clearance        St George’s reserves the right to request successful
                         candidates (including internal candidates) to complete pre-
                         employment health questionnaires. In accordance with this,
                         any offer of employment is made subject to satisfactory health
                         clearance by the Staff Health Department.

No smoking               St George’s has established a no-smoking policy to minimise
                         risks to the health of staff and to maintain a tobacco smoke
                         free working environment. Smoking is not permitted in any of
                         the St George’s buildings or grounds.

Equal                    St George's, University of London confirms its commitment to
Opportunities            a comprehensive policy of equal opportunities in employment
                         in which individuals are selected and treated on the basis of
                         their relevant merits and abilities and are given equal
                         opportunities within St George’s. The aim of this policy is to
                         ensure that no job applicant or employee should receive less
                         favourable treatment on any grounds not relevant to good
                         employment practice. St George’s is committed to action to
                         make this policy fully effective.

CRB/ROA                      Criminal Records Bureau Disclosure

                             This post is subject to the successful candidate being
                             asked to apply for Disclosure from the Criminal Records
                             Bureau (CRB) at Enhanced Level. Further information
                             regarding Disclosure can be found at

                             Rehabilitation of Offenders Act 1974

                             Because of the nature of the work for which you are
                             applying, this post is exempt from the provisions of

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                             Section 4(2) of the Rehabilitation of Offenders Act 1974
                             by virtue of the Rehabilitation of Offenders Act 1974
                             (Exceptions) Order 1975. Applicants are therefore not
                             entitled to withhold information about convictions, which
                             for other purposes are regarded as 'spent' under the
                             provisions of the Act, and in the event of employment, any
                             failure to disclose such convictions could result in
                             dismissal or disciplinary action by St George's, University
                             of London. Convictions within the Armed Services,
                             outside the United Kingdom or disciplinary action by
                             certain professional bodies must also be included.

                             Any information given will be completely confidential and
                             will be considered only in relation to posts to which the
                             Order applies.

Informal enquiries:

Informal enquiries may be made to Mr Gavin Taylor on 0208 725 6355 or by email to

Making an application

All applicants are encouraged to apply on line at as our system is
user friendly and the online application form is simple to complete. Please note that
CVs only will not be accepted.

Recruitment Section
Human Resources Department
St George's, University of London
Cranmer Terrace
London SW17 0RE,

Tel:    020 8725 5020 (24 hour answerphone)
Fax:    020 8725 3426


Closing date: 09 November 2012

We shall be holding interview on 27 November 2012. Please keep this date free.
As shortlisted candidates will be notified by email, it is imperative that you provide an
email address that is accessed frequently.

References will be taken up before interview unless you indicate otherwise as part of
your application.

Please quote reference 823-12.

Thank you for your interest in working at St George’s, University of London. All
applicants will be notified of the outcome of their applications by email (or by post if
no email address is supplied). We aim to respond to all candidates within 5 weeks of
the closing date of the vacancy.

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                                      Staff Benefits

St George’s, University of London offers staff a range of benefits and opportunities

Pay and Pensions
The University offers competitive terms, conditions and benefits.

St. Georges, University of London offers optional membership of competitive final
salary pension schemes with generous employer contributions and a range of extra
benefits. The University administers 3 schemes:

Pension Scheme
National Health Service Pension Scheme (NHSPS)
for existing members
Superannuation Arrangements of the University of
London (SAUL)
Universities Superannuation Scheme (USS)

Staff at St. Georges, University of London are entitled to a minimum of 27 days of
annual leave per year, up to a maximum of 32 days for academic and related staff
which is pro-rated for part-time staff. In addition to this are 3 extra school closure
days per year (normally between Christmas and New Year, when the University is
closed) and the 8 Bank Holidays per year.

The University also provides generous maternity leave benefits consisting of 8
week’s full pay and 16 week’s half pay, available after completing one year's
continuous service, or alternatively, adoption and paternity leave entitlements.
Parental leave entitlements also apply.

Staff are also entitled to generous long term sickness absence pay which rises to 6
months full pay and 6 months half pay after five year’s service with the University.
Paid leave to care for dependants is also available in emergency situations.

Work/Life Balance
Flexible working, including part-time or reduced hours of work, opportunities to work
from home for many posts, and local flexibility in agreeing start and finish times of
work are among the extra benefits offered by the University.

Staff Development and Training
The Staff Development Office provides information, advice and support to all
University staff, ensuring that everyone has the opportunity to develop both
personally and professionally. A range of activities are provided to meet the
development and training needs of individuals and teams, including:
    A Personal Review scheme which supports staff to achieve the objectives
       outlined in St. George’s strategic plan, and identifies and targets staff
       development and training needs.
    A programme of support and training for members of staff with managerial
       responsibilities. This includes in-house and external activities, some of which
       are run in collaboration with Kingston University and Royal Holloway,
       University of London.

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       Development of leadership skills at entry level and in developing team
       A Learning and Teaching Support Programme aimed at supporting all
        members of staff involved in learning and teaching support
       A provision of tailored development opportunities for research staff, the
        majority of whom are on fixed term contracts.
       The University provides in-house skills training and uses the European
        Computer Driving Licence (ECDL) as a means of developing the ICT skills of
        staff to an internationally recognised standard of competence.
       All new members of staff receive an appropriate induction to St. George’s,
        their Division/Department and their job. The Staff Development Office works
        with divisions and departments to develop local induction policies.
       With advice and guidance from the Health, Safety and Environmental Adviser,
        a programme of Health and Safety training is included as part of the induction
        process and as a separate on-going programme of training.
       The Staff Development Office provides a range of comprehensive internal
        training and development opportunities for Continuing Professional
        Development, to meet generic needs identified through the Personal Review
        Scheme. In cases where the training need cannot be met by internal
        provision, appropriate external provisions are sourced and recommendations

Childcare Vouchers
St. George's has introduced as part of its family friendly initiative, a more flexible way
to meet the costs of childcare for staff. Under the Busy Bee's scheme, part of a staff
member’s wages or salary can be given up or 'sacrificed' in exchange for Childcare
Vouchers. Within specified limits, these vouchers are non-taxable and exempt from
National Insurance Contributions and therefore represent a saving for employees
who receive them as part of their total employment package. The Childcare
Vouchers received are then exchanged, in whole or part, for childcare services.

Trade Union and Staff Representatives
The University runs and supports a Staff Forum which aims to provide a mode for
discussion of matters affecting the working lives of all staff. It is a consultative body
which is designed to seek the views of a wide membership of St. George’s staff,
through Staff Group Representatives.

The University has formal recognition agreements with a number of trade unions
including the British Medical Association (BMA), Amicus, Universities and Colleges
Union (UCU), Unison, and Clerical and Secretarial Staff.

Staff Support
The University, in liaison with St. George’s Healthcare NHS Trust provides an
Occupational Health Service to ensure the health and wellbeing of staff – promoting
health and preventing ill-health through pre-employment screening, vaccinations and
immunisation, sickness absence management, health promotion and accident follow-

A staff counselling and support service is also provided free of charge by a number of
registered psychotherapists.

Staff Facilities
The Robert Lowe Sports Centre, situated on the St George's Healthcare NHS Trust
site offers staff access to squash and badminton courts; weights and aerobic training

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rooms; a climbing wall; facilities for basketball; cricket nets; five-a-side football,
netball and volleyball; circuit training; squash and badminton coaching; and karate.
Membership is open to staff and partners, for a very competitive membership fee.
Staff can elect to pay this monthly via deductions from salary.

Between the University and St George’s Healthcare NHS Trust, there are a variety of
shops and services that are convenient for staff. These include:

       ATMs conveniently located on site
       School Shop (for food, stationery and other consumables)
       Student Bar (serving beverages, sandwiches and snacks to staff and
       Peabody’s coffee shop
       Eddie Wilson’s Café
       Books & Stuff (selling study and leisure books, medical equipment and
        clothing and gift stationery)
       Marks & Spencer Simply Food Store and M&S Café
       Newsagent
       Staff restaurant (offering both staff and the general public a wide range of hot
        meals, salads, sandwiches and drinks)
       Knightsbridge Wing Cafe
       Internet café free of charge
       Hospital Chapel, multi-faith room and church services
       Library
       On-site NHS walk-in centre
       Interest-free loans for season Travelcards.

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