St. George's, University of London
Division of Administration
Student Services / Registry
Student Accommodation Adviser
Job Ref: 823-12 (HH-5)
Post Title Student Accommodation Adviser
Grade SGUL 5
Responsible to Student Centre Manager
Head of Student Services
Liaises with Students
Student Services and Registry staff
Estates & Facilities, Finance, and the Faculty of Health Care
and Social Science;
External organisations such as Kingston University
University of London Housing Services
Overall purpose of job:
This post is responsible for delivering effective information and enquiry services
and supporting current students with welfare and other needs, with a focus on
accommodation issues. In addition to providing generalist advisory services, the
role has particular responsibility for managing Halls enquiries, applications,
allocation, pastoral and welfare support in accommodation and associated
Student Centre Team
The Student Centre brings together a range of central services to support all
students. The Student Centre is staffed by competent and fully trained friendly
staff that help students in a courteous and professional manner and enhance the
overall quality of the student experience.
The Student Centre is a central hub area where students can get key information
and guidance. Students can also make an appointment to meet with specialist
staff or signposting for any specialist queries.
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You will be a team player with excellent written, communication and
organisational skills with the ability to prioritise a demanding workload in a
pressurised environment. You will be responsible for providing advice and
assisting in the development of information resources on generic support issues.
Excellent interpersonal and organisational skills are essential.
The post holder will develop new procedures and continue work to enhance the
services provided by the Student Centre.
Main Duties and Responsibilities:
Offer excellent customer service to students, staff and other customers
Undertake regular general advisory duties including handling telephone, personal
and email queries in the SGUL Student Centre
Act as a central focus of communication for matters relating to student
Advice and Guidance
Ensure all students are treated in a welcoming manner
Contribute to the provision of a general advice service for current undergraduate
and postgraduate students through personal, email and telephone contact.
Receive and signpost enquiries and/or complaints from students and staff on
Liaise with key external agencies with regard to student behaviour in the local
Maintain an effective system for recording each case and action taken in line with
service policy and procedures
Act as a point of contact for care leavers and their support and liaise with WP
Officer to ensure compliance with Frank Buttle Trust care kite mark
Accommodation Management and Support:
Manage the accommodation application cycle.
Allocate Halls accommodation to undergraduate, postgraduate, international
students and those with additional support needs.
Maintain a waiting for halls accommodation, allocating available places to students
on the waiting list, ensuring >95% occupancy in halls whenever possible.
Maintain communication with Halls Wardens.
Liaise with the Student Centre Manager and other staff as appropriate to provide
emergency accommodation for students in crisis.
Liaise with the Disabilities Advisor in facilitating halls accommodation appropriate
to students’ specific needs.
Maintain records, information and monitoring of Halls Licence Fees and
arrangements to manage and recover accommodation debt.
Refer and progress disciplinary procedures arising from accommodation, liaising
with the Halls Wardens, Student Affairs Manager and other staff as appropriate.
Attend the Halls Management Group and Housing Advisory Group and act as
formal point of contact with Estates and Facilities and Students Union on matters
relating to accommodation.
Contribute to the preparation of relevant statistics and reports for Finance, the
Student Centre manager and Head of Student Services as requested.
Provide general information, advice and support for staff working with students.
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Liaise with appropriate agencies to resolve other student queries and issues or
refer them as appropriate.
Publicise information relating to student accommodation, ensuring institutional
documentation (e.g. Prospectus, student handbooks) and web based information
accurately publicise student accommodation services, policies and procedures.
Monitor student satisfaction in relation to accommodation both in Halls of
Residence and in private accommodation.
Evaluate and review accommodation service delivery taking into account student
feedback and external factors e.g. student finance.
Develop and manage an on-line database for halls applications.
Liaise with University of London Housing Services (ULHS)
Promote support services available to students in off campus accommodation.
Contribute to the university induction programme
Liaise with other student support services, academic staff and the Students’ Union
to share best practice and develop a coherent programme of activities across the
institution and ensure information about such support is communicated to
Contribute to the overall development of student services and other activities as
may be reasonably required in the light of student and institutional needs.
Provide administrative support and preparation of documentation using a variety
of Windows-based packages.
Monitor and manage data and filing systems
Maintain accurate student data in the SGUL Student Database
Document key processes as required
Ensure that services develop in line with need and with standards agreed with the
Faculty of Health and Social Care Science (SGUL) and Kingston University.
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Criteria Description Essential/ How it
Desirable is to
Qualifications Degree qualification or equivalent E CV,
Adviser qualification/training D CV,
Experience Experience of administration and advice E SS,
Experience of working in an educational D INT
Knowledge/ Excellent communication and E SS,
Skills interpersonal skills INT
Competent use of Microsoft Office tools, E SS,
specifically Excel and Word. INT
Advising in other student services areas D SS,INT
Personal Empathetic, enthusiastic and flexible E SS,INT
AF=Application Form, CV=Curriculum Vitae, SS=Supporting Statements, ST=Selection
Note: Elements marked SS (Supporting Statements) in the Person Specification will be
highlighted in Step 6 (Supporting Statements) on the online application form. Applicants’
answers to Step 6 are an essential part of the selection process. Applicants should write
individual supporting statements to demonstrate how their qualifications, experience, skills
and training fit each of the elements highlighted in this section. Applicants should address
other elements of the Person Specification in Step 7 (Additional Information). Shortlisting
will be based on applicants’ responses to Step 6 and Step 7. Therefore applicants should
complete both sections as fully as possible on the online application form.
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About St George’s, University of London
St George’s, University of London, is distinctive as the UK’s only independently
governed medical and health sciences higher education institution. A college of the
University of London, we have been providing medical and healthcare training for
over 250 years.
With approximately 6,000 students and 850 members of staff, our Mission is to
advance, promote and share knowledge of health through excellence in teaching,
clinical practice and research into the prevention and treatment of illness.
Our courses range from medicine, biomedical sciences, nursing, midwifery,
paramedic science, social work, physiotherapy, to therapeutic and diagnostic
radiography as well as postgraduate and continuing professional development
courses. A number of these courses are taught through our Faculty of Health and
Social Care Sciences, which is jointly run with Kingston University.
St George’s prides itself on providing the highest standard of learning through the
latest in teaching and learning resources, exceptional research, innovative course
development, enterprise and innovation, and strategic partnerships.
We were the first to introduce a four-year medical degree open to graduates from all
disciplines and, more recently, became one of only four universities in the country to
pioneer training for physician’s assistants – a new breed of healthcare professionals
brought over from the United States.
In research, we are equally as innovative and driven by high standards of excellence
to advance healthcare. There are six research centres at St George’s: Biomedical
Sciences; Cardiovascular Sciences; Human Genetics; Infection and Immunity; Stroke
and Dementia; and Population Health. These Centres undertake research in areas
including, but not exclusive to, infection and immunity, cardiology, stroke,
epidemiology, cell signalling and genetics.
St George’s success has been aided by our strategic partnerships with other
institutions. Our life-long partnership and shared site with St George’s Hospital has
created a unique learning and research environment. Our partnership with Kingston
University has enabled us to expand our portfolio of courses and to introduce more
initiatives, like the foundation-year medicine programme, that broaden access to
medical and healthcare education for students who may have been previously
excluded from higher education. And our three-way alliance with Kingston University
and Royal Holloway, University of London brings together our energy, ideas and
expertise to enhance teaching and research opportunities for staff and students.
We have also established an Enterprise and Innovation Centre to encourage the
transfer of knowledge and skills to business and the wider community.
St George’s academic provision is organised into three divisions: Basic Medical
Sciences; Clinical Sciences; Population Health Sciences and Education.
More information about St George’s, University of London can be found at
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Terms and Conditions of Employment (Grades 5- 8)
A full statement of the terms and conditions will be sent to the successful candidate.
Post title: Student Accommodation Adviser
Contract type: Permanent
Probation period: Six months
London allowance: £2,798 per annum
Salary range: £23,811 - £24,520 - £25,251 - £26,004 - £26,779 - £27,578 -
£28,401 - £29,249 discretionary points £30,122 - £31,020 -
Hours: 35 hours per week notionally. Staff are expected to work the
hours necessary to meet the requirements of the role.
Annual leave: 32 days per annum
Plus eight UK public holidays and three days when St
George’s is closed (usually between Christmas and New
Year). Part time staff receive a pro rata entitlement.
Pension: Membership of USS or of SAUL is optional. Existing
members of NHSSS (National Health Service Superannuation
Scheme) may elect to remain as members of that scheme.
Notice period: 3 months
Offers of Offers of appointment are only valid if made by the Director of
employment Administration or designated members of the Human
Resources Department acting on his behalf.
Offers of appointment are made subject to receipt of
satisfactory references and satisfactory completion of
probationary periods where appropriate.
Place of residence It is St George’s policy that all postholders must live within 30
miles of St George’s on appointment unless otherwise agreed
Right to work St George’s will comply with the Immigration, Asylum and
Nationality Act 2006 which requires all prospective employees
to provide documentary evidence of their legal right to work in
the UK prior to commencing employment. For posts requiring
a recognised degree level qualification and where there is no
suitable UK or European Economic Area candidate, St
George’s will take necessary steps to secure a work permit
from the Home Office in order for a foreign national to take up
All candidates invited to interview will be asked to provide
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copies of one of the following official documents:
the identification pages and appropriate visa pages of
their passport describing the holder as a British citizen or
a EEA national or showing that they are otherwise entitled
to work in the United Kingdom.
A birth certificate issued in the UK or in the Republic of
A certificate of registration or naturalisation as a British
A letter issued by the Border and Immigration Agency of
the Home Office indicating that the person has permission
to take up employment.
All successful candidates will be required to provide original
documentation in accordance with the Home Office
documents lists, before commencing employment. Any offers
of appointment are subject to verification of Right to Work
status and failure to produce valid listed documents will result
in any offer of employment being withdrawn.
Medical Clearance St George’s reserves the right to request successful
candidates (including internal candidates) to complete pre-
employment health questionnaires. In accordance with this,
any offer of employment is made subject to satisfactory health
clearance by the Staff Health Department.
No smoking St George’s has established a no-smoking policy to minimise
risks to the health of staff and to maintain a tobacco smoke
free working environment. Smoking is not permitted in any of
the St George’s buildings or grounds.
Equal St George's, University of London confirms its commitment to
Opportunities a comprehensive policy of equal opportunities in employment
in which individuals are selected and treated on the basis of
their relevant merits and abilities and are given equal
opportunities within St George’s. The aim of this policy is to
ensure that no job applicant or employee should receive less
favourable treatment on any grounds not relevant to good
employment practice. St George’s is committed to action to
make this policy fully effective.
CRB/ROA Criminal Records Bureau Disclosure
This post is subject to the successful candidate being
asked to apply for Disclosure from the Criminal Records
Bureau (CRB) at Enhanced Level. Further information
regarding Disclosure can be found at www.disclosure.gov.uk
Rehabilitation of Offenders Act 1974
Because of the nature of the work for which you are
applying, this post is exempt from the provisions of
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Section 4(2) of the Rehabilitation of Offenders Act 1974
by virtue of the Rehabilitation of Offenders Act 1974
(Exceptions) Order 1975. Applicants are therefore not
entitled to withhold information about convictions, which
for other purposes are regarded as 'spent' under the
provisions of the Act, and in the event of employment, any
failure to disclose such convictions could result in
dismissal or disciplinary action by St George's, University
of London. Convictions within the Armed Services,
outside the United Kingdom or disciplinary action by
certain professional bodies must also be included.
Any information given will be completely confidential and
will be considered only in relation to posts to which the
Informal enquiries may be made to Mr Gavin Taylor on 0208 725 6355 or by email to
Making an application
All applicants are encouraged to apply on line at http://jobs.sgul.ac.uk as our system is
user friendly and the online application form is simple to complete. Please note that
CVs only will not be accepted.
Human Resources Department
St George's, University of London
London SW17 0RE,
Tel: 020 8725 5020 (24 hour answerphone)
Fax: 020 8725 3426
Closing date: 09 November 2012
We shall be holding interview on 27 November 2012. Please keep this date free.
As shortlisted candidates will be notified by email, it is imperative that you provide an
email address that is accessed frequently.
References will be taken up before interview unless you indicate otherwise as part of
Please quote reference 823-12.
Thank you for your interest in working at St George’s, University of London. All
applicants will be notified of the outcome of their applications by email (or by post if
no email address is supplied). We aim to respond to all candidates within 5 weeks of
the closing date of the vacancy.
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St George’s, University of London offers staff a range of benefits and opportunities
Pay and Pensions
The University offers competitive terms, conditions and benefits.
St. Georges, University of London offers optional membership of competitive final
salary pension schemes with generous employer contributions and a range of extra
benefits. The University administers 3 schemes:
National Health Service Pension Scheme (NHSPS)
for existing members
Superannuation Arrangements of the University of
Universities Superannuation Scheme (USS)
Staff at St. Georges, University of London are entitled to a minimum of 27 days of
annual leave per year, up to a maximum of 32 days for academic and related staff
which is pro-rated for part-time staff. In addition to this are 3 extra school closure
days per year (normally between Christmas and New Year, when the University is
closed) and the 8 Bank Holidays per year.
The University also provides generous maternity leave benefits consisting of 8
week’s full pay and 16 week’s half pay, available after completing one year's
continuous service, or alternatively, adoption and paternity leave entitlements.
Parental leave entitlements also apply.
Staff are also entitled to generous long term sickness absence pay which rises to 6
months full pay and 6 months half pay after five year’s service with the University.
Paid leave to care for dependants is also available in emergency situations.
Flexible working, including part-time or reduced hours of work, opportunities to work
from home for many posts, and local flexibility in agreeing start and finish times of
work are among the extra benefits offered by the University.
Staff Development and Training
The Staff Development Office provides information, advice and support to all
University staff, ensuring that everyone has the opportunity to develop both
personally and professionally. A range of activities are provided to meet the
development and training needs of individuals and teams, including:
A Personal Review scheme which supports staff to achieve the objectives
outlined in St. George’s strategic plan, and identifies and targets staff
development and training needs.
A programme of support and training for members of staff with managerial
responsibilities. This includes in-house and external activities, some of which
are run in collaboration with Kingston University and Royal Holloway,
University of London.
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Development of leadership skills at entry level and in developing team
A Learning and Teaching Support Programme aimed at supporting all
members of staff involved in learning and teaching support
A provision of tailored development opportunities for research staff, the
majority of whom are on fixed term contracts.
The University provides in-house skills training and uses the European
Computer Driving Licence (ECDL) as a means of developing the ICT skills of
staff to an internationally recognised standard of competence.
All new members of staff receive an appropriate induction to St. George’s,
their Division/Department and their job. The Staff Development Office works
with divisions and departments to develop local induction policies.
With advice and guidance from the Health, Safety and Environmental Adviser,
a programme of Health and Safety training is included as part of the induction
process and as a separate on-going programme of training.
The Staff Development Office provides a range of comprehensive internal
training and development opportunities for Continuing Professional
Development, to meet generic needs identified through the Personal Review
Scheme. In cases where the training need cannot be met by internal
provision, appropriate external provisions are sourced and recommendations
St. George's has introduced as part of its family friendly initiative, a more flexible way
to meet the costs of childcare for staff. Under the Busy Bee's scheme, part of a staff
member’s wages or salary can be given up or 'sacrificed' in exchange for Childcare
Vouchers. Within specified limits, these vouchers are non-taxable and exempt from
National Insurance Contributions and therefore represent a saving for employees
who receive them as part of their total employment package. The Childcare
Vouchers received are then exchanged, in whole or part, for childcare services.
Trade Union and Staff Representatives
The University runs and supports a Staff Forum which aims to provide a mode for
discussion of matters affecting the working lives of all staff. It is a consultative body
which is designed to seek the views of a wide membership of St. George’s staff,
through Staff Group Representatives.
The University has formal recognition agreements with a number of trade unions
including the British Medical Association (BMA), Amicus, Universities and Colleges
Union (UCU), Unison, and Clerical and Secretarial Staff.
The University, in liaison with St. George’s Healthcare NHS Trust provides an
Occupational Health Service to ensure the health and wellbeing of staff – promoting
health and preventing ill-health through pre-employment screening, vaccinations and
immunisation, sickness absence management, health promotion and accident follow-
A staff counselling and support service is also provided free of charge by a number of
The Robert Lowe Sports Centre, situated on the St George's Healthcare NHS Trust
site offers staff access to squash and badminton courts; weights and aerobic training
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rooms; a climbing wall; facilities for basketball; cricket nets; five-a-side football,
netball and volleyball; circuit training; squash and badminton coaching; and karate.
Membership is open to staff and partners, for a very competitive membership fee.
Staff can elect to pay this monthly via deductions from salary.
Between the University and St George’s Healthcare NHS Trust, there are a variety of
shops and services that are convenient for staff. These include:
ATMs conveniently located on site
School Shop (for food, stationery and other consumables)
Student Bar (serving beverages, sandwiches and snacks to staff and
Peabody’s coffee shop
Eddie Wilson’s Café
Books & Stuff (selling study and leisure books, medical equipment and
clothing and gift stationery)
Marks & Spencer Simply Food Store and M&S Café
Staff restaurant (offering both staff and the general public a wide range of hot
meals, salads, sandwiches and drinks)
Knightsbridge Wing Cafe
Internet café free of charge
Hospital Chapel, multi-faith room and church services
On-site NHS walk-in centre
Interest-free loans for season Travelcards.
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