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									                                     BAŞKENT UNIVERSITY
                           VOCATIONAL SCHOOL OF SOCIAL SCİENCES
                 OFFICE MANAGEMENT AND EXECUTIVE ASSISTANT PROGRAM



1.   PROGRAMME INFORMATION

       A.1.   General Information: Office Management and Executive Assistant Program offers a
              period of two years education after high school. Student are selected among
              graduades of related vocational high schools and also by National University Entrance
              Examination. Program has quota for 20 students each year. Three of the students are
              given full scholarship by the university, remaining students have 25% scholarship.
              Scholarships continue as long as the student is successfull. Students have to take and
              pass all compulsory courses and reach a minimum GPA (Grade Point Average) of 2.00
              before graduation. Furthermore, students are required to participate in a 50 days of
              internship in appropriate organizations.

       A.2.   Qualification Awarded:Ofice Management, Executive Secretary, Executive Asistant,
              Associate Degree

       A.3.   Level of Qualification: Associate degree

       A.4.   Specific Admission Requirements: Graduates of related vocational high schools enter
              the program without the exam score of Student Selection Examination (YGS). Other
              high school graduates need to enter the ÖSS exam and have to obtain adequate YGS
              4 type score.

       A.5.   Recognition for Prior Learning: Students who comes from the similar programs of
              the other universities may be exempt from some courses which they successfully
              accomplished by the decision of The Board of Directors.

       A.6.   Qualification Requirements and Regulations: Students are required to successfully
              complete the designated program of courses meet a minimum of 120 ECTS credit
              requirement and have a minimum GPA of 2.00/4.00 and no F1, F2, E or Z grades.
              Program also requires 50 days of practical training.

       A.7.   Profile of the Programme:.This programme intends to include all kinds of practical
              and theoretical aspects of the field of study and it aims to train students who are
              skilled in computers and other office equipments necessary in modern office
              management to furnish students with the knowledge and skills required in office
              management and foreign languages. 50 days of internship program is compulsory to
              support the theoretical knowledge learned in the classroom. In addition, graduates of



                                                1
                  the program may apply to bachelor programmes in related fields by entering the
                  Vertical Transfer Examination (DGS) or may apply Distance Education System

          A.8.    Key Learning Outcomes:
                  1. The skill of adopting the theoretical information in practice.
                  2. The skill of managing the process that meet the requirements.
                  3. The skill of working teams, even including inter disciplinary studies.
                  4. The skill of defining and solving vocational problems in practice.
                  5. The consciousness of vocational ethics and responsibilities.
                  6. The consciousness of life long learning and the skill of realizing life long learning.
                  7. The skill of having information about sector problems.
                  8. The skill of interpreting and practicing the legal regulations.
                  9. The skill of effective communication.
                  10. The skill of adopting the communication, information technologies and other
                      technologies.
                  11. The skill of planning and practicing vocational processes.
                  12. The skill of communicating in a foreign language.
                  13. The skill of vocational self-confidence
                  14. The skill of having entrepreneurship personality.
                  15. The skill of comprehending, accepting and practicing cultural and social
                      responsibilities.

           A.9. Occupational Profiles of Graduates: Graduates are employed as executive
                  assistant or office staff at public and private institutions

          A.10.   Access to Further Studies: Graduates may apply to baclelor programmes in related
                  fields of study provided that the student obtains sufficient score in the Vertical
                  Transfer Examination administred by yhe Student Selection Centre or may apply to
                  bachelors degree completion programmes in related fields of study in Distance
                  Education System.

          A.11.   Course Structure Diagram with Credits:
                  1.semester (Fall)

                  Code            Course Title                           T       P   C    C/E*   ECTS
                  ENG XXX         Departmental English I                4        0    4    C     5
                  TÜRK 101        Turkish I                             2        0    2    C     2
                  BYA 101         Management I                          2        0    2    C     3
                  BYA 103         Keyboarding Techniques                4        0    4    C     5
                  BYA 105         Economics                             3        0    3    C     3
                  BYA 107         Accounting                            4        0    4    C     5
                  BYA 109         Protocol and rules of social          2        0    2    C     3
                  BYA XXX         behavior
                                  Elective Course I                     3        0    3    E     4
                          Total                                         24           24          30



*
    Compulsory/Elective

                                                       2
                  II.Semester (Spring)

                  Code            Course Title                         T    P     C    C/E*   ECTS
                  ENG XXX         Departmental English II              4     0     4    C     5
                  TÜRK 102        Turkish II                           2     0     2    C     2
                  BYA 102         Management II                        2     0     2    C     3
                  BYA 104         Filing and Archive Techniques        3     0     3    C     4
                  BYA 106         Business Writing Techniques          4     0     4    C     4
                  BYA 108         Computerized Accounting              4     0     4    C     5
                  BYA XXX         Elective Course II                   3     0     3    E     4
                  BYA XXX         Elective Course III                  2     0     2    E     3
                          Total                                        24         24          30



                  III.Semester (Fall)

                  Code            Course Title                         T    P     C    C/E    ECTS
                                  Atatürk’s Principles and The
                  ATA 201                                              2     0    2     C      2
                                  History of The Turkish Republic I
                  BYA 201         Office Management                    3           3    C     4
                  BYA 203         Public Relations                     2     0     2    C     3
                  BYA 205         Principles Of Law                    2     0     2    C     3
                  BYA 207         Organizational Behavior              2     0     2    C     3
                  BYA 209         Elective Course IV                   3     0     3    E     4
                  BYA XXX         Elective Course V                    2     0     2    E     2
                  BYA 231         İnternship                           0    400    3    C     14
                          Total                                        16         19          35



                  IV.Semester (Spring)

                  Code            Course Title                         T    P     C    C/E    ECTS
                                  Atatürk’s Principles and The
                  ATA 202         History of The Turkish Republic II   2     0    2     C      2
                  BYA 202         Diction And Effective Speaking       2     0    2     C      3
                  BYA 204         Business and Social Security Law     2     0    2     C      3
                  BYA 206         Executive Secretarial Work           4     0    4     C      5
                                  Research Methods and
                  BYA 208         Techniques                           2     0     2    C     3
                  BYA 210         Information Management               2     0     2    C     3
                  BYA XXX         Elective Course VI                   2     0     2    E     3
                  BYA XXX         Elective Course VII                  2     0     2    E     3
                          Total                                        18         18          25




*
    Compulsory/Elective

                                                     3
      Elective Courses

       Code        Course Title                         T    P     C   ECTS
                   Information and Communication
       BYA151      Technology                           3    0     3     4
       BYA 153     Communication                        3    0     3     4
       BYA 155     Public Opinion Researches            2    0     2     2
       BYA 150     New Communication Technologies       2    0     2     3
       BYA 152     Computer Applications I              3    0     3     4
       BYA 154     Human Resources Management           2    0     2     3
       BYA 156     Vocational Computer                  3    0     3     4
       BYA 251     Computer Applications II             3    0     3     4
       BYA 253     Service Marketing                    3    0     3     4
                   Customer Relationship
                                                        2    0     2     2
       BYA 255     Management
       BYA 257     Commercial Law                       2    0     2     3
       BYA 250     Quality Management Systems           2    0     2     3
       BYA 252     Environmental Protection             2    0     2     3
       BYA 254     E-Commerce                           2    0     2     3
       BYA 256     Vocational Ethics                    2    0     2     3

A.12. Examination Requlations, Assessment and Grading: There is trio system including
      formal (written) test, practical courses and internship.

      Letter Grade        Factor           Grade
           A               4,0             95–100
           A-              3,7             90–94
           B+              3,3             85–89
           B-              2,7             75–79
           C+              2,3             70–74
           C               2,0             65–69
           C-              1,7             60–64
           D+              1,3             55–59
           D               1,0             50–54
           F1              0,0             0–49
           F2   Absent
           E    Incomplete
           Y    Satisfactory
           Z    Unsatisfactory

A.13. Graduation Requirements: Students are required to successfully complete the
      designated program of courses meet a minimum of 120 ECTS credit requirement and
      have a minimum GPA of 2.00/4.00 and no F1, F2, E or Z grades. Program also requires
      50 days of practical training.
A.14. Mode of Study: Full time

A.15. Programme Director and ECTS Coordinator:
      Program Director:Menekşe Öztoprak ; ECTS Coordinator: Assoc.Prof.Nazmiye
      Erdoğan

                                       4
B. FIELD QUALIFICATIONS

         B.1.     Matrix of Course and Program Qualifications:

                           FQ   FQ   FQ   FQ      FQ    FQ   FQ   FQ   FQ   FQ     FQ   FQ    FQ    FQ   FQ
Course Title                                                                                                   Total
                            1    2    3    4       5     6    7    8    9   10     11   12    13    14   15
Departmental English I      1    1    1    1       1     2    1    1    1    0      0    3     2     1    1     17
Turkish I                   1    1    1    0       1     1    1    1    0    1      1    1     1     1    1     13
Management I                0    1    2    2       1     0    2    0    1    0      2    0     0     2    2     15
Keyboarding Techniques      0    3    0    0       0     0    0    0    3    3      0    0     2     0    0     11
Economics                   0    1    2    2       0     2    0    0    0    1      1    0     0     0    1     10
Accounting                  0    2    1    1       1     0    0    2    0    2      0    0     0     0    1     10
Protocol and rules of
                           1    3    2       2    3      2    2    1    3    2     2    1      3    1    3      31
social behavior
Information and
Communication              1    1    1       2    0      3    0    0    3    3     0    1      0    1    0      16
Technology
Departmental English II    0    0    0       0    1      1    0    0    2    0     0    3      1    0    0       8
Turkish II                 0    0    1       0    0      0    0    0    2    0     0    0      0    1    2       6
Management II              0    1    2       2    1      0    2    0    1    0     2    0      0    2    2      15
Filing and Archive
                           0    3    1       3    1      3    3    3    3    3     1    1      3    1    1      30
Techniques
Business Writing
                           1    3    1       3    2      3    1    3    3    3     2    3      3    2    1      34
Techniques
Computerized
                           0    2    1       1    1      0    0    2    2    2     0    0      0    0    1      12
Accounting
Computer Applications I    1    1    1       2    0      3    0    0    3    3     0    1      0    1    0      16
Human Resources
                           0    2    2       2    3      2    2    3    3    3     2    2      1    2    3      32
Management
Atatürk’s Principles and
The History of The         0    0    0       0    0      0    0    0    0    0     0    0      0    0    0      0
Turkish Republic I
Office Management          1    2    2     3      3      3    2    2    3    3     3    1      3    3    3      37
Public Relations           1    3    3    3       1      1    3    2    2    3     3    3      1    2    3      34
Principles Of Law          1    0    1     0      2      0    1    3    3    2     0    0      1    0    0      14
Organizational Behavior    0    3    2     2      3      2    2    1    3    2     2    0      1    3    2      28
Computer Applications II   1    0    2     1      2      3    1    0    3    3     1    1      1    1    1      21
Customer Relationship
                           1    2    2       2    2      2    3    2    3    3     2    2      2    3    3      34
Management
İnternship                 3    3    3       3    3      3    3    3    3    3     3    3      3    3    3      45
Atatürk’s Principles and
The History of The         0    0    0       0    0      0    0    0    0    0     0    0      0    0    0      0
Turkish Republic II
Diction And Effective
                           2    3    2       2    2      1    2    2    2    2     1    0      2    2    3      28
Speaking
Business and Social
                           2    2    2       3    3      2    2    3    1    2     2    2      2    2    2      32
Security Law
Executive Secretarial
                           1    2    2       3    3      3    3    2    3    3     3    2      3    3    3      39
Work
Research Methods and
                           0    1    3       3    2      1    1    2    3    3     2    1      2    1    1      26
Techniques
Information
                           2    2    2       1    0      2    1    0    1    3     1    0      1    2    0      18
Management
Environmental Protection    1    2    2       2    2    2     3    2   3     3      2    3      2   2    2      33
E-Commerce                  1    1    2       0    0    0     1    0   2     3      0    2      0   0    3      15
                Toplam     23   51   49      51   44    47   42   40   65   64     38   36     40   42   48

0 : Not applicable          1 : Applicable             2 : Moderately applicable            3 : Completely applicable


                                                         5
     B. 2.    Field Qualifications:
              1. Students have basic knowledge in the field of working.
              2. Students have the skill of adopting gained information related to the business
                  and management in decision making, practicing and behaviors.
              3. Students have the skill of analysing, commending and evaluating the information
                  related to the field.
              4. Students fulfill the tasks assigned.
              5. Students take responsibility as a team member when an expected case occurs in
                  practice.
              6. Students valuate critically the information gained.
              7. Students show that they realize the need of constant learning.
              8. Students are ready to attend teh learning programs.
              9. Students explain the ideas and suggestion in written and oral forms.
              10. Students are incli,ned to help the team members.
              11. Students have the skill of speaking a foreign language in the basişc level that their
                  field necessiates.
              12. Students use the software, computerand information technologies in the basic
                  level.
              13. Students behave according to the organizational, behavioral and social ethics..
              14. Students are conscious about the universality of social rights, social justice,
                  quality, cultural values, environmental protection and labor safety.
              15. Students are ready for changes and improvements.


     B.3. Matrix of Program Outcomes and Field Qualifications:



         NATİONAL QUALİFİCATİONS FRAMEWORK FOR HİGHER EDUCATİON (NQF-HETR)
                            5. Level (Associate’s) Qualifications

                                                               COMPETENCES
              KNOWLEDGE      SKİLLS   Competence to
NQF-HETR                                  Work                         Communication        Field
              -Theoretical -Cognitive Independently      Learning
  Level                                                                  and Social     Specificiation
              -Conceptual -Practical                    Competence
                                        and Take                        Competence      Competence
                                      Responsibilkity
     5
Associate’s
  _____
 EQF-LLL:
  5. Level
  _____
 QF-EHEA:
Short Cycle




                                                 6
                                 COURSE INFORMATION FORM
COURSE CODE AND TITLE     BYA 101 Business I
DEPARTMENT                Office Management and Secretarial Training
PROGRAMME                 Office Management and Executive Assistance
TERM                      I. Semester (Fall)
LANGUAGE                  Turkish
                              Obligatory      Area                         Elective
CATEGORY
                                               X
PREREQUISITIES
                                                             Individual
                                                           Learning Time
                                                              (Project,
                          Weekly           Length of
LENGTH AND                                                  homework,               Total
                       Course hours         Training
DISTRIBUTION                                                  research,
                                                             workplace
                                                               trainig)
                              2           14 × 2 = 28             15             3 × 30 = 90
                      Course Credit          ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                              2                                      3
                      The aim of the course, ensuring that students have knowledge of basic
                      business and to inform them about the requirements of the modern
OBJECTIVES
                      business world. In this context, the basic information for each of the
                      functions of the business will be discussed.
                      1. Comprehending the establishment process of business and its
KEY LEARNING OUTCOMES
                          operations and getting the necessary basic skills and knowledge
AND QUALIFICATIONS
                      2. Propose successful business model
                         Week                        Modules/Content/Subjects
                            1       Business
                               2       Forming A Business Unit
                               3       Business in Global Markets
                               4       General Management in Business I
                               5       General Management in Business II
                               6       Human Resource Management in Business I
CONTENT AND                    7       Human Resource Management in Business II
DISTRIBUTION                   8       Midterm exam
                               9       Accounting and Finacial Activities in Business
                               10      Operations Management in Business
                               11      Marketing Management in Business
                               12      Business and Economics
                               13      Social Responsibility, Ethics and Law in Business
                               14      New Concerns of Business
                               15      Conclusion
TEACHING ENVIRONMENT Environment                    Equipment                      Workplace


                                             7
AND EQUIPMENT               Classroom      Computer, projector
                          Methods/Description/Suggestions
                             Evaluation
                                                           Type                   Percentage (%)
                              Method
COURSE EVALUATION              Project                    Essay                         20%
LECTURER
                           Midterm exam                 Essay/Test                      30%
                             Final exam                 Essay/Test                      50%
                                                                        Total          100%
LECTURER                  Gökhan Bitmiş
                          − Mirze, K., “ Introduction to Business”, Literatür Yayıncılık, İstanbul,
                             2006.
REFERENCES                − Can, H., Güney, S., “Genel İşletme”, Arıkan Yayınları, 2007.
COOPERATIVE
                          SMMMO, TSO, Civil Society Organizations
INSTITUTIONS




                                 COURSE INFORMATION FORM

COURSE CODE AND TITLE      BYA 103 Keyboarding Techniques
DEPARTMENT                 Office Management and Secretarial Training
PROGRAMME                  Offıce Management And Executıve Assıstant Program
TERM                       I. Semester (Spring)
LANGUAGE                   Turkish
                               Obligatory       Area                     Elective
CATEGORY
                                                 X
PREREQUISITIES
                                                                 Individual
                                                               Learning Time
                                                                  (Project,
                              Weekly            Length of
LENGTH AND                                                      homework,             Total
                            Course hours         Training
DISTRIBUTION                                                      research,
                                                                 workplace
                                                                   trainig)
                                 4             14 × 4 = 56            94           5 × 30 =150
                           Course Credit          ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                                 4                                       5
OBJECTIVES                 Acquiring the skill of ten-toe-typing without looking at the keyboard
                     - Learning F-type keyboard in general
                     - Acquiring the skill of ten-toe-typing without looking at the
KEY LEARNING OUTCOMES keyboard
AND QUALIFICATIONS   - Typing fast and correct
                     - Typing any article being dictated
                     - Typing fast in different languages.
CONTENT AND              Week                        Modules/Content/Subjects


                                                8
DISTRIBUTION               1         General introduction to the course-Introducing keyboard
                           2         Teaching basic row letters,
                                     Making practice in order to intensify the basic row
                           3
                                     letters and starting the dictation studies.
                                     Capital letter key, full stop comma, question mark,
                           4
                                     taeching and practising I, R,S letters, dictation study.
                                     Practice about previous lesson, explaining and practising
                           5
                                     C, Z, O, D letters, dictation study.
                           6         Explaining and practising N,Ğ,Ç,G,H,V letters
                                     Explaining and practising B,F,PJ,Ö letters and
                           7
                                     dictation study.
                                     Teaching ;, softening marks, lower line, hyphen, : marks,
                           8
                                     starting speed tests.
                           9         Speed test practices of 1, 3 and 5 minutes long.
                           10        MIDTERM
                                     Repeting alphabet keys, speed tests, teaching and
                           11
                                     practising numbers.
                                     Continuing to number practises, speed tests,
                           12
                                     foreign language letters, teaching and practising
                                     symbols.

                                     Practising Romen numerals, foreign language letters,
                           13
                                     dictation and speed tests.
                                     Revision of all the subjects learned through the 13
                           14        weeks and finishing the term with a speed test
                                     exercise of 5 minutes long.
                     Environment               Equipment                       Workplace
TEACHING ENVIRONMENT Laboratory         Computer, Projector, Printer           Laboratory
AND EQUIPMENT
                     Methods/Description/Suggestions
                       Evaluation
                                                     Type                    Percentage (%)
                        Method
COURSE EVALUATION
LECTURER              Midterm exam                 Practice                       30%
                       Final exam                  Practice                       40%

                         Quizzes                   Practice                       30%

                                                                   Total          100%
LECTURER             Menekşe Öztoprak
                     - Klavye Teknikleri (Öztoprak, M.;Koç,Ö.)
                     - Instructor’s notes
                     - The lecture notes provided by the instructor for dictation study
REFERENCES
                     Places which the students communicate, make researches, make
COOPERATIVE          observations, and make applications about the subject; civil society
INSTITUTIONS         organizations; private and public sector organizations and other
                     commercial businesses.



                                          9
                                 COURSE INFORMATION FORM
COURSE CODE AND TITLE     BYA 105 Economics
DEPARTMENT                Office Management and Secretarial Training
PROGRAMME                 Office Management and Executive Assistance
TERM                      I. Semester (Fall)
LANGUAGE                  Turkish
                              Obligatory      Area                       Elective
CATEGORY
                                               X
PREREQUISITIES
                                                            Individual
                                                          Learning Time
                                                             (Project,
                         Weekly            Length of
LENGTH AND                                                 homework,               Total
                       Course hours         Training
DISTRIBUTION                                                 research,
                                                            workplace
                                                              trainig)
                              3           14 × 3 = 42            48             3 × 30 = 90
                      Course Credit          ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                              3                                     3
                      The aim of the course is to give students the fundamental concepts and
OBJECTIVES
                      applications of microeconomics.
                      1. Determining the general economic concepts which the students
KEY LEARNING OUTCOMES
                         encounter in their daily life
AND QUALIFICATIONS
                      2. Achieving ability about pronouncing against economic problems
                         Week                        Modules/Content/Subjects
                                    General information about the course and the evaluation
                            1
                                    methods.
                                    The subjects, purposes, basic concepts and problems of
                            2
                                    economics as a science
                                    The definition of the “opportunity cost”, “increasing
                            3
                                    opportunity cost” and “production possibilities curve”
                            4       Demand and supply concepts, market equilibrium
                               5      Demand and supply elasticities
                                      The supply and demand applications, government
                               6
CONTENT AND                           interventions, ceiling and floor prices
DISTRIBUTION                   7      Perfect competition market and monopoly market
                               8      Midterm exam
                               9      Monopolistic competition market, oligopoly market
                              10      The basic concepts of macroeconomics
                              11      Economic growth and fluctuations
                              12      National income accounts
                              13      Unemployment, inflation and their types
                              14      Monetary Policy
                              15      Fiscal Policy
TEACHING ENVIRONMENT Environment                      Equipment                 Workplace

                                            10
AND EQUIPMENT              Classroom             Computer, projector
                          Methods/Description/Suggestions
                            Evaluation
                                                           Type                      Percentage (%)
                             Method
                           Midterm exam                Essay/Test                         40%
COURSE EVALUATION
LECTURER                   Participation                                                  10%
                              Quizzes                  Essay/Test                         10%
                            Final Exam                 Essay/Test                         40%
                                                                         Total           100%
LECTURER                  Gökhan Bitmiş
                          − Principles of Economics (Case,K.; Fair, R.; Oster, S.)
REFERENCES                − Temel Ekonomi (Ertek, T.)
COOPERATIVE
                          Banks, İMKB, SMMMO, Investment companies
INSTITUTIONS




                               COURSE INFORMATION FORM
COURSE CODE AND TITLE     BYA 107 Accounting
DEPARTMENT                Office Management and Secretarial Training
PROGRAMME                 Office Management and Executive Assistance
TERM                      I. Semester (Fall)
LANGUAGE                  Turkish
                              Obligatory      Area                            Elective
CATEGORY
                                               X
PREREQUISITIES
                                                                Individual
                                                              Learning Time
                             Weekly            Length of         (Project,
LENGTH AND                                                                               Total
                           Course hours         Training       homework,
DISTRIBUTION                                                    research,
                                                             workplace trainig)
                             4            15 × 4 = 60            90             5 × 30 = 150
                      Course Credit         ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                             4                                      5
                      The primary goals are to develop students' understanding of accounting
OBJECTIVES
                      information and their abilities to use these informations
                      1- Understanding generaly accepted accounting principles
                      2- Opening accounts
KEY LEARNING OUTCOMES 3- Preparing balance sheet and income statement
AND QUALIFICATIONS    4- Using journal and ledger accounts
                      5- Preparing trial balance
                      6- Recording assets and liabilities
                           Week                        Modules/Content/Subjects
CONTENT AND
                                         General information about the course and the
DISTRIBUTION                  1
                                         evaluation methods


                                              11
                                         Purpose of accounting, Generally Accepted
                                         Accounting Principles. Financial Statements; Balance
                              2
                                         Sheet. Effects of business transactions upon the
                                         Balance Sheet.
                                         Concept of Account. Assets, Liabilities and Owner's
                              3
                                         Equity.
                                         Preparing Balance Sheet, Journal, Debit and Credit
                              4          Entries, Double-Entry Accounting,Recording
                                         transactions to Jornal, The use of Ledger Accounts,
                                         Adjusting entries, Preparing monthly and adjusted
                              5
                                         Trial Balance,
                                         End of year balance sheet and income statement.
                              6
                                         Closing and re-opening the accounts
                              7          Tangible assets, cash and bank transactions.
                              8          Midterm exam
                              9          Checking accounts, recording the outstanding checks
                              10         Accounts Recaivable, Notes Receivable.
                                         Inventories, and Cost of Goods Sold, Periodic and
                              11         Perpetual Inventory Methods. Value Added Tax (KDV)
                                         Account
                              12         Intangible accounts, Plant and Equipment
                              13         Depreciation and Amortization.
                              14         Accounts payable and notes payable
                              15         Review
TEACHING ENVIRONMENT    Environment                Equipment                     Workplace
AND EQUIPMENT            Classroom
                       Methods/Description/Suggestions
                          Evaluation
                                                      Type                  Percentage (%)
                           Method
                        Midterm Exam               Essay/Test                      35%
COURSE EVALUATION
                           Quizzes                 Essay/Test                      20%
                          Final Exam               Essay/Test                      45%

                                                                   Total           100%

LECTURER               Ferhan Aydoğan
                       − Genel Muhasebe (Gören, R.)
                       − Genel Muhasebe (Sevilengül, O.)
REFERENCES             − Intructor’s notes
COOPERATIVE
                       Commercial and business institutions, accounting firms.
INSTITUTIONS




                                          12
                               COURSE INFORMATION FORM

COURSE CODE AND TITLE     BYA 109 Protocol and Rules of Conduct
DEPARTMENT                Office Management and Secretarial Training
PROGRAMME                 Office Management and Executive Assistance
TERM                      I. Semester (Fall)
LANGUAGE                  Turkish
                              Obligatory       Area                         Elective
CATEGORY
                                                 X
PREREQUISITIES
                                                             Individual
                                                           Learning Time
                             Weekly          Length of         (Project,
LENGTH AND                                                                             Total
                           Course hours       Training       homework,
DISTRIBUTION                                                  research,
                                                           workplace trainig)
                            4            15 × 4 = 60             90             5 × 30 = 150
                      Course Credit         ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                            4                                       5
                      Therefore the purpose of the course is to furnish the students with
OBJECTIVES            necessary knowledge of social behavior and protocol rules which are
                      necessary for succesful work life and decent social relationship.
                      1- Understanding the importance of physical appearence and proper
                         dressing
KEY LEARNING OUTCOMES
                      2- Knowing the social behavior rules.
AND QUALIFICATIONS
                      3- Understanding the importance of protocol and knowing protocol
                         rules and regulations.
                           Week                        Modules/Content/Subjects
                                        General information about the course and the
                             1
                                        evaluation methods
                                        Historical development of the social hehavior and
                                        protocol rules and regulations; meanings of social
                                        behavior, social training, etiquette, grace and
                                        politeness and the importance of these concepts in
                             2
                                        social and professional life; meaning and the
                                        importance of protocol for international diplomacy
                                        and employees of the government agencies and
                                        private companies
CONTENT AND                             Importance of cleanness, proper dressing, walking
DISTRIBUTION                 3          and talking styles, voice tone and gestures in social
                                        and professional life
                                        Importance and the rules of introducing and
                             4
                                        meeting people.
                                        Importance and the rules of addressing and greeting
                             5          people;the rules applied during welcoming and seing
                                        the official guests off.
                             6          Office behaviour, relations with the authorities
                                  7         Speaking on the telephone.
                                  8         Midterm exam
                                  9         Rules applied in making and giving appointment and


                                             13
                                           in written communications.
                               10          Managing meetings.
                                           Official and social invitations, business lunchs and
                                           dinners; protocol rules applied in the automobiles;
                               11
                                           giving and sending flowers and gifts, and thanking
                                           rules.
                               12          General rules.
                               13          Presentations
                               14          Presentations
                               15          Review
TEACHING ENVIRONMENT      Environment                 Equipment                       Workplace
AND EQUIPMENT              Classroom
                        Methods/Description/Suggestions
                           Evaluation
                                                           Type                   Percentage (%)
                            Method
                         Midterm Exam                 Essay/Test                         30%
COURSE EVALUATION
                             Quizzes                  Essay/Test                         20%
                           Final Exam                 Essay/Test                         40%

                                                                         Total           100%

LECTURER                Ferhan Aydoğan
                         Protokol Bilgisi (Altınöz, M., Tutar, H., Bayraktar, K.).
                         Sosyal Davranış Kuralları ve Protokol (Ünlütürk, A.)
REFERENCES              − Instructor’s notes
COOPERATIVE
                        Public and private institutions.
INSTITUTIONS




                             COURSE INFORMATION FORM
COURSE CODE AND TITLE   BYA 151 Information and Communication Technology
DEPARTMENT              Office Management and Executive Assistance
PROGRAMME               Office Management and Executive Assistance
TERM                    I. Semester (Fall)
LANGUAGE                Turkish
                            Obligatory       Area                   Elective
CATEGORY
                                                                       X
PREREQUISITIES
                                                               Individual
                                                             Learning Time
                           Weekly            Length of           (Project,
LENGTH AND                                                                               Total
                         Course hours         Training         homework,
DISTRIBUTION                                                    research,
                                                             workplace trainig)
                               3            15 × 3 = 45             75                4 × 30 = 120


                                             14
                         Course Credit       ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                               3                                     4
                         Teaching the students basic computer skills, Windows Operating
OBJECTIVES
                         System and MS-Word and MS-Powerpoint programs.
KEY LEARNING OUTCOMES 1. Creating and formatting text documents using MS-Word program
AND QUALIFICATIONS    2. Preparing effective presentations using MS-PowerPoint program.

                             Week                         Modules/Content/Subjects
                                          General information about the course and the
                               1
                                          evaluation methods. Registering the Moodle System.
                                          Basic components of the computer, concepts of the
                               2
                                          hardware and the software
                                          Operating Systems, Windows Operating System,
                               3
                                          creating the filling system.
                               4          Microsoft Word
                               5          Microsoft Word
                               6          Microsoft Word
CONTENT AND
DISTRIBUTION                   7          Microsoft Word
                               8          Midterm exam
                               9          Microsoft Powerpoint
                              10          Microsoft Powerpoint
                              11          Microsoft Powerpoint
                              12          Microsoft Powerpoint
                              13          Presentations
                              14          Presentations
                              15          Presentations
TEACHING ENVIRONMENT Environment                   Equipment                    Workplace
AND EQUIPMENT         Laboratory            Computer, Projector, Printer
                         Methods/Description/Suggestions
                            Evaluation
                                                           Type               Percentage (%)
                             Method
                          Midterm Exam                Application                   30%
COURSE EVALUATION
LECTURER                   Homeworks                  Application                   20%
                           Presentation               Application                   10%
                            Final Exam                Application                   40%
                                                                     Total         100%
LECTURER                 Ferhan Aydoğan, Oya Gündüz, Alev Sökmen
REFERENCES               Any course book about Office 2007
COOPERATIVE
                         Software companies.
INSTITUTIONS




                                              15
                                 COURSE INFORMATION FORM
COURSE CODE AND TITLE     BYA 102 Business II
DEPARTMENT                Office Management and Secretarial Training
PROGRAMME                 Office Management and Executive Assistance
TERM                      II. Semester (Spring)
LANGUAGE                  Turkish
                              Obligatory        Area                     Elective
CATEGORY
                                                 X
PREREQUISITIES
                                                             Individual
                                                          Learning Time
                                                              (Project,
                          Weekly           Length of
LENGTH AND                                                  homework,              Total
                       Course hours         Training
DISTRIBUTION                                                  research,
                                                            workplace
                                                               trainig)
                             2            14 × 2 = 28             15            3 × 30 = 90
                      Course Credit          ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                             2                                       3
                      The objective of the course is to teach the students the basic
OBJECTIVES            knowledge, concepts, functions and the environmental factors of the
                      business and concept of managerial thinking.
                      3. Comprehending the importance of management
KEY LEARNING OUTCOMES
                      4. Providing information about managerial process.
AND QUALIFICATIONS
                      5. Recognizing managerial implementations.
                         Week                        Modules/Content/Subjects
                           1        Introduction to management and organization
                               2       History of management
                                       Organizational culture and environment; social
                               3
                                       responsibility and managerial ethics
                               4       Managers as decision makers
                               5       Foundations of planning
                               6       Strategic management
CONTENT AND                    7       Organizational structure and design
DISTRIBUTION
                               8       Midterm exam
                               9       Managing human resources, managing teams
                               10      Managing change and innovation
                               11      Managers and communication
                               12      Motivating employees and managers as leaders
                               13      Motivating employees and managers as leaders
                               14      Controlling
                               15      Conclusion
TEACHING ENVIRONMENT Environment           Equipment                             Workplace
AND EQUIPMENT         Classroom Computer, projector
COURSE EVALUATION         Methods/Description/Suggestions


                                             16
LECTURER                   Evaluation
                                                         Type                   Percentage (%)
                            Method
                             Quizzes                  Essay/Test                      30%
                          Midterm exam                Essay/Test                      30%
                           Final exam                 Essay/Test                      40%
                                                                       Total          100%
LECTURER                 Gökhan Bitmiş
                         − Management (S.P.ROBBINS & M.COULTER)
                         − Management (M.A. HITT)
REFERENCES               − Genel İşletmecilik Bilgileri (Doğan TUNCER)
COOPERATIVE
                         SMMMO, TSO, Civil Society Organizations
INSTITUTIONS


                               COURSE INFORMATION FORM

COURSE CODE AND TITLE    BYA 104 Filing and Archive Technigues
DEPARTMENT               Office Management and Secretarial Training
PROGRAMME                Offıce Management And Executıve Assıstant Program
TERM                     II. Semester (Spring)
LANGUAGE                 Turkish
                             Obligatory        Area                    Elective
CATEGORY
                                 X
PREREQUISITIES
                                                               Individual
                                                             Learning Time
                                                                (Project,
                            Weekly            Length of
LENGTH AND                                                    homework,             Total
                          Course hours         Training
DISTRIBUTION                                                    research,
                                                               workplace
                                                                 trainig)
                               3             14 × 3 = 42            78           4 × 30 =120
                         Course Credit          ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                               3                                       4
                      Introduction to filing procedures and archieve applications.
OBJECTIVES            Characteristics of proper filing system. Principles, auxiliary
                      equipments and supplies.
                      - Identifiying filing systems
                      - Being able to file
                      - Archiving
KEY LEARNING OUTCOMES
                      - Knowing document flow
AND QUALIFICATIONS    - Recording Incoming – Outgoing documents, using debt
                        register

                             Week                       Modules/Content/Subjects
CONTENT AND                              Explaining aims and contents of the course, filing
                               1
DISTRIBUTION                             definition and its aim
                               2         The importance and properties of filing


                                             17
                              3        Filing process
                              4        File classification systems
                              5        File classification systems
                              6        Setting up a filing system
                              7        Properties of a filing system
                              8        MIDTERM
                              9        Documents subject to filing, hardware used in filing
                             10        Document flow
                                       Document types, Evrak türleri, incoming – outgoing
                             11
                                       documents, registering documents
                                       Sending, posting and destruction of document
                             12
                             13        Archiving, its aim and importance
                                       Archiving process, properties of the archiving
                             14
                                       system and the choice of archiving location
                        Environment          Equipment                           Workplace
TEACHING ENVIRONMENT     Classroom Computer, projector
AND EQUIPMENT
                        Methods/Description/Suggestions
                          Evaluation
                                                        Type                   Percentage (%)
                           Method
COURSE EVALUATION
LECTURER                Midterm Exam                 Essay/Test                     %40
                          Final Exam                 Essay/Test                     %40
                          Homeworks                     Essay                       %20
                                                                       Total        100%
LECTURER                Menekşe Öztoprak
                        - Dosyalama ve Arşivleme Teknikleri (İslam,Y;)
                        - Dosya ve Arşiv Yönetimi (Altınöz, M;)
                        - Büro Yönetimi Kavramlar ve İlkeler, (Topaloğlu, M; Koç, H;)
                        - Büro Yönetimi ( Başpınar, N; Bayramlı, Ü;)
REFERENCES              - Çağdaş Büro Yönetimi (Tengilimoğlu, D; Tutar, H;)
                        Places which the students communicate, make researches, make
COOPERATIVE             observations, and make applications about the subject; civil society
INSTITUTIONS            organizations; private and public sector organizations and other
                        commercial businesses.


                              COURSE INFORMATION FORM

COURSE CODE AND TITLE   BYA 106 Business Writing Techniques
DEPARTMENT              Office Management and Secretarial Training
PROGRAMME               Offıce Management And Executıve Assıstant Program
TERM                    II. Semester (Spring)
LANGUAGE                Turkish
CATEGORY                    Obligatory        Area                    Elective


                                            18
                                                X
PREREQUISITIES
                                                               Individual
                                                             Learning Time
                                                                (Project,
                          Weekly            Length of
LENGTH AND                                                    homework,                Total
                       Course hours          Training
DISTRIBUTION                                                    research,
                                                               workplace
                                                                 trainig)
                             4             14 × 4 = 56              64              4 × 30 =120
                      Course Credit           ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                             4                                          4
                      Business articles, letters, official posts, articles and other special articles
OBJECTIVES            written in-house kind of communication as applied at the beginning of
                      the computer to understand.
                      1.        Understanding the principles and rules of correspondence
                      2.        Writing professional correspondences
                      3.        Writing private correspondences
                      4.        Knowing and applying official correspondence rules
KEY LEARNING OUTCOMES
                      5.        Knowing and applying other correspondence types
AND QUALIFICATIONS
                      6.        Improving the skill of ten-toe-typing
                      7.        Improving the skill of writing the articles having figures in
                                a faultless, orderly manner in a short time.

                           Week                       Modules/Content/Subjects
                                       Explaining the aims and the contents of the course,
                            1          communication concept, its types, ways and the
                                       explanation of the communication tools
                            2          Correspondence principles and rules
                                       The form of professional correspondences, explanation
                            3
                                       of rules and application writing
                                       Curriculum vitae explanation and sample preparation.
                            4
                                       Professional correspondences, letter types
                                       Circulars, Printed Advertisement Letters, explanation of
                            5          the Selling, Request and Job Request Letters and
                                       practising them.
CONTENT AND                            Explaining and practising Order, Receipt and thanks,
DISTRIBUTION                           Persistence, Confirmation , Credit, Revenue and
                            6
                                       payment pursuit, Refusal / Admission letters, preparing
                                       examples.
                                       Explaining private letters (thanks, congratulation,
                            7          condolence and consolation, invitation, etc.) and
                                       preparing the exercises in the given time.
                            8          MIDTERM
                                       Preparing unofficial notes, memorandums, notices,
                            9
                                       reference(recommendation) letters
                                       Official correspondences, formal rules in official
                            10
                                       correspondences
                                       Explaining and practising Application, Report, Minutes,
                            11
                                       Form, Contract, Specification, Note among official

                                           19
                                     correspondence types
                                     Explaining Müzekkere, Mazbata, Circular, Proxy among
                                     official correspondence types, and other official
                          12
                                     correspondences, having their samples prepared and
                                     getting them write the letters to be corrected
                          13         Report preparation techniques
                          14         General revision of all the subjects studied
                     Environment               Equipment                      Workplace
TEACHING ENVIRONMENT Laboratory         Computer, Projector, Printer
AND EQUIPMENT
                     Methods/Description/Suggestions
                       Evaluation
                                                       Type                 Percentage (%)
                        Method
COURSE EVALUATION
LECTURER              Midterm Exam                  Essay/Test                    40%
                       Homeworks                   Application                    %20
                       Final exam             Essay/Test/ Application             %40

                                                     Toplam                      %100
LECTURER             Menekşe Öztoprak
                     - Yazışma Teknikleri, (Koç,H;Öztoprak,M;)
                     - Daktilografi, (Okutkan, M;)EB Yayınları.
                      - Yazışma Teknikleri (Yazıcı, R;)
                      - Örnekleriyle Mesleki Yazışma Teknikleri, (Tutar, H;).
                     - Yazışma Teknikleri, (Altınöz, M; Parıldar, C;)
                     - TSE 1390 İş Yazışmaları
                     - İmla Klavuzu
REFERENCES           - Türkçe Sözlük
                     Places which the students communicate, make researches, make
COOPERATIVE          observations, and make applications about the subject; civil society
INSTITUTIONS         organizations; private and public sector organizations and other
                     commercial businesses.




                                         20
                               COURSE INFORMATION FORM

COURSE CODE AND TITLE     BYA 108 Computerized Accounting
DEPARTMENT                Office Management and Secretarial Training
PROGRAMME                 Office Management and Executive Assistance
TERM                      II. Semester (Spring)
LANGUAGE                  Turkish
                              Obligatory        Area                     Elective
CATEGORY
                                                 X
PREREQUISITIES
                                                            Individual
                                                         Learning Time
                                                             (Project,
                         Weekly           Length of
LENGTH AND                                                 homework,              Total
                       Course hours        Training
DISTRIBUTION                                                 research,
                                                           workplace
                                                              trainig)
                             4           14 × 4 = 56             94           5 × 30 = 150
                      Course Credit         ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                             4                                      5
                      The aim of the course is to teach the students following the accounting
OBJECTIVES
                      operations by using computerized accounting programs.
                      − To be able to understand the logic of computerized accounting
                         program
KEY LEARNING OUTCOMES
                      − To be able to install and uninstall the program on a computer.
AND QUALIFICATIONS
                      − To be able to make definitions of a company and a user.
                      − To be able to do Cash operations.
                         Week                       Modules/Content/Subjects
                                     Course subjects, general information on program,
                            1
                                     setting up the program
                                     System operations, the rules while setting up a
                            2
                                     company.
                            3        ETASQL.exe, entrance of the user name and password.
                                4       Stock module
                                5       Current module
CONTENT AND                     6       Bills module
DISTRIBUTION                    7       Operations on previous and current bills
                                8       Midterm exam
                                9       Integration
                               10       Dispatch module
                               11       Cash module
                               12       Bank module
                               13       Accounting
                               14       Revision
TEACHING ENVIRONMENT Environment                    Equipment                      Workplace
AND EQUIPMENT         Laboratory                 Computer, projector


                                            21
                          Methods/Description/Suggestions
                             Evaluation
                                                         Type                   Percentage (%)
                              Method
COURSE EVALUATION
LECTURER                   Midterm exam               Application                     50%
                             Final exam               Application                     50%
                                                                       Total          100%
LECTURER                  Yılmaz Delil
                          − ETA SQL Açık Veritabanı ile Kurumsal Uygulama Programları, Pratik
                              Kullanma Kılavuzu.
REFERENCES                − ETA Bilgisayar Programlarıyla Muhasebe Uygulamaları.
COOPERATIVE
                          Accounting firms, public accountants, businesses firms, software firms
INSTITUTIONS




                               COURSE INFORMATION FORM
COURSE CODE AND TITLE      BYA 152 Computer Applications I
DEPARTMENT                 Office Management and Executive Assistance
PROGRAMME                  Office Management and Executive Assistance
TERM                       II. Semester (Spring)
LANGUAGE                   Turkish
                               Obligatory        Area                      Elective
CATEGORY
                                                                               X
PREREQUISITIES
                                                            Individual
                                                          Learning Time
                                                             (Project,
                         Weekly           Length of
LENGTH AND                                                 homework,              Total
                       Course hours        Training
DISTRIBUTION                                                 research,
                                                            workplace
                                                              trainig)
                            3            14 × 3 = 42             78           4 × 30 = 120
                      Course Credit         ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                            3                                       4
                      The objective of the course is to teach the students Microsoft Excel and
OBJECTIVES
                      Access Programs.
                      1. To be able to make calculations, to create tables and graphics by
KEY LEARNING OUTCOMES    using Excel program.
AND QUALIFICATIONS    2. To be able to prepare databases, querries, forms and reports by
                         using Access program.
                         Week                        Modules/Content/Subjects
CONTENT AND                          General information about the course and the
                           1
DISTRIBUTION                         evaluation methods. Registering the Moodle System.
                           2         Introduction to Excel


                                             22
                           3           Excel
                           4           Excel
                           5           Excel
                           6           Excel
                           7           Excel
                           8           Midterm exam
                           9           Introduction to Access
                          10           Access
                          11           Access
                          12           Access
                          13           Access
                          14           Access
TEACHING ENVIRONMENT Environment                 Equipment                   Workplace
AND EQUIPMENT         Laboratory          Computer, projector, printer
                     Methods/Description/Suggestions
                       Evaluation
                                                      Type                 Percentage (%)
                        Method
                      Midterm exam                 Application                  30%
COURSE EVALUATION
LECTURER               Homeworks                   Application                  20%
                         Project                   Application                  10%
                       Final exam                  Application                  40%
                                                                   Total       100%
LECTURER             Ferhan Aydoğan, Oya Gündüz, Alev Sökmen
REFERENCES           Any Office 2007 course book, software program.
COOPERATIVE
                     Software firms.
INSTITUTIONS




                                           23
                             COURSE INFORMATION FORM
COURSE CODE AND TITLE   BYA 154 HUMAN RESOURCES MANAGEMENT
DEPARTMENT              Office Management and Secretarial Training
PROGRAMME               Office Management and Executive Assistance
TERM                    2. Semester (Spring)
LANGUAGE                Turkish
                           Obligatory        Area                          Elective
CATEGORY
                                                                              X
PREREQUISITIES
                                                            Individual
                                                          Learning Time
                           Weekly            Length of        (Project,
LENGTH AND                                                                            Total
                         Course hours         Training      homework,
DISTRIBUTION                                                 research,
                                                          workplace trainig)
                              2             15 × 2 = 30          60            3 × 30 = 90
                        Course Credit         ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                              2                                     3
                        The objective of the course is to get students to understand the
                        function of HRM and to provide them the ability to solve
                        problems they might encounter within an organization. Morover
OBJECTIVES
                        after this introductory level course on HR, students are expected
                        to do further research and development on the subject.

                      1.    At the end of the semester, students are expected to gain
                      necessary knowledge and skills to manage the processes
                      succesfully by playing a major role in the performance of the HRM
KEY LEARNING OUTCOMES department.
AND QUALIFICATIONS    2.    Moreover they will gain knowledge and skills to increase
                      both the organization performance and employee satisfaction at
                      the same time.

                           Week                      Modules/Content/Subjects
                                        Introduction of Human Resources Management and
                             1
                                        Basic Terms
                             2          Job Analysis and Job Descriptions
                             3          Human Resources Planning
                             4          Recruitment and Selection, Orientation
CONTENT AND
                             5          Job Evaluation and Job Evaluation Methods
DISTRIBUTION                 6          Emplyee Training and Devolopment
                             7          Career Management
                             8          MIDTERM EXAM
                             9          Salary Mangement and Accounting Methods
                             10         Providing Employee Motivation
                             11         Discipline at HRM
                             12         Performance Appraisal


                                            24
                          13         Employee and Employer Relations
                          14         Employee Health and Job Safety
                          15               FINAL EXAM
TEACHING ENVIRONMENT
                     Environment                                           Workplace
AND EQUIPMENT
                      Classroom
                     Methods/Description/Suggestions
                        Evaluation
                                                    Type                 Percentage (%)
                         Method
                      Midterm Exam               Essay/Test                    %40
COURSE EVALUATION
                         Quizzes                 Essay/Test                    %10
                        Final Exam               Essay/Test                    %50

                                                                 Total
                                                                                  100
LECTURER             Ph.D. Hakan TURGUT
                     1) SABUNCUOĞLU, Zeyyat (2000), İnsan Kaynakları Yönetimi, Bursa, Ezgi
                     Kitapevi.
                     2) YILMAZER, Aydın; EROĞLU Cemal (2008), Meslek Yüksekokulları için
                     İnsan Kaynakları Yönetimi, Ankara, Seçkin Kitapevi.
REFERENCES           3) Yüksel, Öznur (2007), İnsan Kaynakları Yönetimi, Ankara, Gazi
                     Kitapevi.
                     4) ÜNSALAN, Erdal; ŞİMŞEKER, Bülent (2006), İnsan Kaynakları Yönetimi,
                     Ankara, Detay Yayıncılık.

COOPERATIVE
                     Commercial and business institutions, and firms.
INSTITUTIONS




                                         25
                               COURSE INFORMATION FORM

COURSE CODE AND TITLE     BYA 201 Office Management
DEPARTMENT                Office Management and Secretarial Training
PROGRAMME                 Office Management and Executive Assistance
TERM                      III. Semester (Fall)
LANGUAGE                  Turkish
                              Obligatory       Area                          Elective
CATEGORY
                                  X
PREREQUISITIES
                                                              Individual
                                                            Learning Time
                             Weekly          Length of          (Project,
LENGTH AND                                                                              Total
                           Course hours       Training        homework,
DISTRIBUTION                                                   research,
                                                            workplace trainig)
                              3            14 × 3 = 42           78              4 × 30 = 120
                      Course Credit           ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                              3                                     4
                      This course aims to describe the concept of “office” to the
                      administrative office manager who will be graduated at the program of
                      Office Management. The course contains some topics such as office
                      information systems, office workers, office and its environment, office
OBJECTIVES            communication infrastructure, office document management systems,
                      forms standardization and office automation. In addition to these, the
                      concept of virtual office and its working methods, some types of
                      information that is produced by office, fundamental concepts related to
                      office are evaluated in this course.
                      At the end of this course, the students gain with the skills and
KEY LEARNING OUTCOMES
                      knowledge to manage successfully Office. Also, they can be managed
AND QUALIFICATIONS
                      each functions of office.
                            Week                        Modules/Content/Subjects
                               1          Opening Session
                                  2        Office
                                  3        Office Systems
                                  4        Management & Functions
                                  5        The Concept Of Administrative Office
                                  6        Office Functions And Organization Of Office Works
CONTENT AND                       7        Organization Of Office Workers -1
DISTRIBUTION                      8        Midterm Exam
                                  9        Organization Of Office Workers-2
                                 10        Organization Of Office Environment
                                 11        Office Structure And Division
                                 12        Communication Infrastructure At Office
                                 13        Office Automation
                                 14        Repetition of issues



                                            26
TEACHING ENVIRONMENT     Environment                Equipment                    Workplace
AND EQUIPMENT             Classroom              Computer, Projector
                       Methods/Description/Suggestions
                          Evaluation
                                                          Type                 Percentage (%)
                           Method
                        Midterm Exam                 Essay/Test                     30%
COURSE EVALUATION
                        Midterm Exam                 Essay/Test                     30%
                          Final Exam                 Essay/Test                     40%

                                                                       Total       100%
LECTURER               Menekşe Öztoprak
                        Büro Yönetimi ve Dosyalama (Benligiray, S; Uzkesici, N; Mutlu, M.E)
                        Administrative Office Management (Odgers, P.)
                        Büro Yönetimi (Topaloğlu, M; Koç, H.)
                        Administrative Office Management: an introduction (Quible, Z.K.)
                        Genel İşletmecilik Bilgileri (Can, H; Tuncer, D; Ayhan D.Y.)
                        Büro Yöneticiliği ve Sekreterlik (Göral, G.)
                        Toplam Kalite Yönetimi Çerçevesinde Büro Yönetimi Teknikleri
                          (Tutar, H.)
REFERENCES              Büro Yönetimi ve İletişim Teknikleri, (Göral, R.)
COOPERATIVE
                       Public and private institutions.
INSTITUTIONS




                                            27
                                   COURSE INFORMATION FORM
COURSE CODE AND TITLE        BYA 203 Public Relations
DEPARTMENT                   Office Management and Secretarial Training
PROGRAMME                    Office Management and Executive Assistance
TERM                         IV. Semester
LANGUAGE                     Turkish
                                Obligatory         Area                          Elective
CATEGORY
                                                    X
PREREQUISITIES
                                                               Individual
                                                            Learning Time
                                                                (Project,
                            Weekly          Length of
                                                              homework,               Total
LENGTH AND DISTRIBUTION Course hours         Training
                                                                research,
                                                              workplace
                                                                 trainig)
                              2            15 × 2 = 30              60             3 × 30 = 90
                        Course Credit         ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                              2                                        3
                        To teach the definition of public relations, the basic concepts, historical
OBJECTIVES
                        development process and sponsorship and lobbying approach.
                         1. To organize the communication between various groups with
                                  regard to the public impact.
KEY LEARNING OUTCOMES
                              2. To organize the relations and behaviours taking into account the
AND QUALIFICATIONS
                                  social responsibility function of the organizations.


                                 Week                       Modules/Content/Subjects
                                             General informations about course scope, operation and
                                   1
                                             evaluation.
                                             Basic principles of public relations, the concept of
                                   2
                                             audience.
                                   3         Process of historical development of public relations.
                                   4         Understanding of ethics in public relations.
                                   5         The qualifications of public relations specialist.
                                   6         The examples of public relations organizations.
CONTENT AND
DISTRIBUTION                       7         Mid-term
                                   8         Product, brand and corporate image
                                             The importance of public relations in marketing
                                   9
                                             communications.
                                   10        Public relations and advertising
                                   11        Public relations and exhibitions-fair design.
                                   12        Public relations and media
                                   13        Public relations and media
                                   14        Customer relationship management.



                                               28
                               15         Review
TEACHING ENVIRONMENT     Environment                Equipment                       Workplace
AND EQUIPMENT             Classroom
                         Methods/Description/Suggestions
                             Evaluation
                                                          Type                  Percentage (%)
                              Method
COURSE EVALUATION          Midterm exam                Essay/Test                     30%
LECTURER
                            Homeworks                  Essay/Test                     20%
                             Final Exam                Essay/Test                     50%
                                                                      Total           100%
LECTURER                 Şirin Aydın
                           SABUNCUOĞLU, Z. (2000). İşletmelerde Halkla İlişkiler. Ankara.
                           ODABAŞI, Y. (2000). Müşteri İlişkileri Yönetimi. İstanbul: Sistem
                               Yayıncılık.
                           FOSTER, T. (1997). Müşteri Memnuniyetinin 101 Yolu. İstanbul: Alfa
                               Yayınları.
                           PELTEKOĞLU, F. (1998). Halkla İlişkiler Nedir? İstanbul: Beta Basım.
REFERENCES                 BÜLBÜL, R. (1998). Halkla İlişkiler. Konya: Paragraf Dizgi ve Tasarım.
                         Places which the students communicate, make researches, make
COOPERATIVE              observations, and make applications about the subject; civil society
INSTITUTIONS             organizations; private and public sector organizations and other
                         commercial businesses.


                              COURSE INFORMATION FORM

COURSE CODE AND TITLE   BYA 205 Basic Law
DEPARTMENT              Office Management and Secretarial Training
PROGRAMME               Office Management and Executive Assistance
TERM                    III. Semester (Fall)
LANGUAGE                Turkish
                            Obligatory       Area                        Elective
CATEGORY
                                              X
PREREQUISITIES
                                                             Individual
                                                           Learning Time
                                                              (Project,
                            Weekly          Length of
LENGTH AND                                                  homework,             Total
                         Course hours        Training
DISTRIBUTION                                                  research,
                                                             workplace
                                                               trainig)
                               2           14 × 2 = 28            32           2 × 30 = 60
                        Course Credit         ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                               2                                     3
                        To provide basic legal information about law and to promote Turkish
OBJECTIVES
                        judical system.



                                            29
KEY LEARNING OUTCOMES − To understand the basic concpets of law.
AND QUALIFICATIONS    − To reconcile law enforcements with the current events.

                             Week                       Modules/Content/Subjects
                              1          The rules of social order and definition of law.
                               2         The sources and sections of law.
                               3         Relations of law and rights.
                               4         The winning and losing of rights.
                               5         The protection of rights..
                                         Special sections of law and civil law (individual and
                               6
CONTENT AND                              family law).
DISTRIBUTION                   7         The general provisions of law.
                               8         Mid-term exam
                               9         Law of obligation
                              10         The general provisions of commercial law.
                              11         Public law and constitutional law.
                              12         The general concepts of criminal law.
                              13         The general concept of tax law.
                              14         Turkish judicial system.
TEACHING ENVIRONMENT Environment                     Equipment                      Workplace
AND EQUIPMENT         Classroom
                         Methods/Description/Suggestions
                           Evaluation
                                                         Type                    Percentage (%)
                            Method
COURSE EVALUATION
LECTURER                  Midterm exam                   Essay                         50%
                            Final exam                   Essay                         50%
                                                                        Total          100%
LECTURER                 Tanju Uygur
                         − Hukukun Temel Kavramları (Halil, C.; Güner, S.)
                         − Hukuk Başlangıcı (Bilge, N.)
                         − Değişen Mevzuat hükümleri (Resmi Gazete)
REFERENCES               − Instructor’s notes
                         Places which the students communicate, make researches, make
COOPERATIVE              observations, and make applications about the subject; civil society
INSTITUTIONS             organizations; private and public sector organizations and other
                         commercial businesses.


                                    DERS BİLGİ FORMU
DERSİN KODU VE ADI       BYA 207 Örgütsel Davranış
BÖLÜM                    Büro Hizmetleri ve Sekreterlik
PROGRAM                  Büro Yönetimi ve Yönetici Asistanlığı
DÖNEMİ                   III. Yarıyıl (Güz)
DERSİN DİLİ              Türkçe


                                             30
                        Zorunlu Ders     Meslek Dersi                   Seçmeli Ders
DERS KATEGORİSİ
                                              X
ÖN ŞARTLAR
                                                                 Bireysel
                                                                 Öğrenme
                         Haftalık Ders      Okul Eğitimi      Süresi (Proje,
                                                                                    Toplam
SÜRE VE DAĞILIMI             Saati              Süresi            Ödev,
                                                                Araştırma,
                                                              İşyeri Eğitimi)
                               2             15 × 2 = 30            60            3 × 30 = 90
                       Ders Kredisi              AKTS Kredisi (1 Kredi=25-30 Saat=1 Modüli)
KREDİ
                               2                                        3
                       Örgütün ve davranış biliminin tanımı ve temel kavramları üzerinde
DERSİN AMACI
                       durarak, örgüt kültürü ve yönetim fonksiyonlarının tartışılmasıdır.
                       - Kamuoyu etkisi farkında olunarak örgüt ve çalışanları arasındaki
ÖĞRENME ÇIKTILARI VE     etkileşimi düzenlemek.
YETERLİLİKLER          -Kuruluşların kar amacı yanında sosyal sorumluluğunun da olduğunu
                       dikkate alarak ilişkileri ve davranışları düzenlemek
                            Hafta                         Modüler/İçerik/Konular
                                          Ders kapsamı, işleyişi ve değerlendirme hakkında genel
                               1
                                          bilgiler
                               2          Örgütün ve davranış biliminin tanımı, temel kavramları.
                              3         Açık sistem içerisinde birey anlayışı.
                              4         Açık sistem içerisinde toplumsal grup bilinci.
                              5         Kültürün tanımı, kültürel değişme.
                              6         Kültürel entegrasyon, kültürel yenilik
DERSİN İÇERİĞİ VE             7         Toplumsal statü, rol ve norm
DAĞILIMI
                              8         Arasınav
                              9         Toplumsal kontrol
                             10         Yönetim fonksiyonu olarak örgütlenme ve liderlik
                             11         Motivasyon yoluyla liderlik
                             12         Örgüt ve empatik iletişimin önemi
                             13         Örgütsel çatışma,
                             14         Müşteri ilişkileri yönetimi
                             15         Final Sınavı
EĞİTİM - ÖĞRETİM           Ortam                     Donanım                       İşyeri
ORTAMI VE DONANIM           Sınıf               Bilgisayar, Yansıtıcı
                       Not/Açıklama/Öneri
                          Yöntem                Uygulanan Yöntem                 Yüzde (%)

ÖLÇME VE                  Ara Sınav                     Yazılı                      %30
DEĞERLENDİRME             Ara Sınav                     Yazılı                      %30
                         Final Sınavı                   Yazılı                      %40
                                                       Toplam                      %100


                                           31
ÖĞRETİM ELEMANI         Asist.Prof. Şükran Öktem
                         Örgütsel Davranış (Eren, E.)
                         Yönetim Bilimi, (Koç, H; Topaloğlu M.)
                         Sosyoloji nedir?,(Fichter, J.)
                         Davranış Bilimleri (Eroğlu, F.)
                         Yeniden İnsan İnsana (Cüceloğlu, D.)
KAYNAKLAR               -   İletişim Çatışmaları ve Empati (Dökmen, Ü.)
İŞBİRLİĞİ YAPILACAK     Kamu ve özel kesim işletmeleri
KURUM/KURULUŞLAR




                             COURSE INFORMATION FORM

COURSE CODE AND TITLE   BYA 207 Organizational Behaviour
DEPARTMENT              Office Management and Secretarial Training
PROGRAMME               Office Management and Executive Assistance
TERM                    III. Semester (Fall)
LANGUAGE                Turkish
CATEGORY                    Obligatory       Area                    Elective


                                           32
                                                  X
PREREQUISITIES
                                                                Individual
                                                              Learning Time
                              Weekly          Length of           (Project,
LENGTH AND                                                                               Total
                            Course hours       Training         homework,
DISTRIBUTION                                                     research,
                                                              workplace trainig)
                              2            15 × 2 = 30          60              3 × 30 = 90
                      Course Credit          ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                              2                                     3
                      To teach the definition of organization and behaviour science and to
OBJECTIVES
                      debate organizational culture and management functions.
                      - To organize the communication between various groups with regard to
                         the public impact.
KEY LEARNING OUTCOMES
                      - To organize the relations and behaviours taking into account the social
AND QUALIFICATIONS
                      responsibility function of the organizations.

                                Week                     Modules/Content/Subjects
                                            General informations about course scope, operation
                                  1         and evaluation.

                                            Basic principles of organization and behaviour
                                  2
                                            science.
                                  3         Individualism in open system approach.
                                  4         Group consciousness in open system approach.
                                  5         Definition of culture and cultural change.
CONTENT AND                       6         Cultural integration, cultural innovation.
DISTRIBUTION                      7         Social status, role and norm.
                                  8         Mid-term.
                                  9         Social control.
                                  10        The organization of management function.
                                  11        Leadership through motivation.
                                  12        Organization and empathy.
                                  13        Organizational conflict,
                                  14        Customer relations management.
                                  15        Final Exam
TEACHING ENVIRONMENT        Environment               Equipment                      Workplace
AND EQUIPMENT                Classroom            Bilgisayar, yansıtıcı
                           Methods/Description/Suggestions
                              Evaluation
                                                          Type                     Percentage (%)
                               Method
COURSE EVALUATION           Midterm Exam                Essay/Test                       30%
                            Midterm Exam                Essay/Test                       30%
                              Final Exam                Essay/Test                       40%



                                             33
                                                                         Total           100%

LECTURER                  Yrd.Doç. Dr. Şükran Öktem
                           Örgütsel Davranış (Eren, E.)
                           Yönetim Bilimi, (Koç, H; Topaloğlu M.)
                           Sosyoloji nedir?,(Fichter, J.)
                           Davranış Bilimleri (Eroğlu, F.)
                           Yeniden İnsan İnsana (Cüceloğlu, D.)
REFERENCES                -     İletişim Çatışmaları ve Empati (Dökmen, Ü.)
COOPERATIVE
                          Public and private institutions.
INSTITUTIONS




                                 COURSE INFORMATION FORM
COURSE CODE AND TITLE     BYA 251 Computer Applications II
DEPARTMENT                Office Management and Executive Assistance
PROGRAMME                 Office Management and Executive Assistance
TERM                      III. Semester (Fall)
LANGUAGE                  Turkish
                              Obligatory       Area                           Elective
CATEGORY
                                                                                 X
PREREQUISITIES
                                                               Individual
                                                             Learning Time
                                Weekly           Length of       (Project,
LENGTH AND                                                                               Total
                              Course hours        Training     homework,
DISTRIBUTION                                                    research,
                                                             workplace trainig)
                            3            15 × 3 = 45            75            4 × 30 = 120
                      Course Credit         ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                            3                                      4
                      The objective of the course is to teach the students Microsoft Outlook
OBJECTIVES
                      and Frontpage programs.
                      3. To be able to create e-mail, address book, appointments in
KEY LEARNING OUTCOMES    “Calendar” folder, meetings, notes, events and tasks.
AND QUALIFICATIONS    4. Creating web site and preparing the first page using various
                         templates.
                         Week                        Modules/Content/Subjects
                                     General information about the course and the
                           1
                                     evaluation methods. Registering the Moodle System.
                           2         Introduction to Outlook
CONTENT AND
DISTRIBUTION               3         Outlook
                           4         Outlook
                                  5          Outlook
                                  6          Outlook


                                                34
                               7        Outlook
                               8        Midterm exam
                               9        Introduction to Frontpage
                              10        Frontpage
                              11        Frontpage
                              12        Frontpage
                              13        Frontpage
                              14        Frontpage
                              15        Frontpage
TEACHING ENVIRONMENT Environment                    Equipment                   Workplace
AND EQUIPMENT         Laboratory             Computer, Projector, Printer
                        Methods/Description/Suggestions
                           Evaluation
                                                         Type                 Percentage (%)
                            Method
                         Midterm Exam                 Application                  30%
COURSE EVALUATION
LECTURER                  Homeworks                   Application                  20%
                             Project                  Application                  10%
                           Final Exam                 Application                  40%
                                                                      Total       100%
LECTURER                Ferhan Aydoğan, Oya Gündüz, Alev Sökmen
REFERENCES              Any course book about Office 2007
COOPERATIVE
                        Software companies.
INSTITUTIONS




                              COURSE INFORMATION FORM


COURSE CODE AND TITLE   BYA 255 Customer Relationship Management

DEPARTMENT              Office Management

PROGRAMME               Office Management

TERM                    III.Semester(Fall)

LANGUAGE                Turkish



                                              35
                   Obligatory              Area                       Elective
CATEGORY
                                                                         X

PREREQUISITIES

                                                         Individual
                                                       Learning Time
                                                          (Project,
                 Weekly Course        Length of
LENGTH AND                                              homework,                Total
                    hours              Training
DISTRIBUTION                                              research,
                                                         workplace
                                                          training)

                           2                28               32              20+20+20=60

                 Course Credit             ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                           2                                      2

                 To teach the key concepts, processes, and functions that are involved in
                 customer relationship management and able them to solve costumer
OBJECTIVES       complaints.




KEY LEARNING     1. To be able to understand customer.
OUTCOMES AND
QUALIFICATIONS   2. Increasing the level of customer satisfaction

                    Week                          Modules/Content/Subjects

                       1         Introduction to Customer relationship Management

                       2         Customer Communication

                       3         Organizational Culture and Environment

CONTENT AND            4         Classifying Customers
DISTRIBUTION           5         Online Customer Relations

                       6         Traditional Customer Behavior

                       7         Hosting Customers

                       8         Midterm Exam

                       9         Hosting Customers




                                      36
                             10          Creating Value for Customers

                             11          Creating Value for Customers

                             12          Customer Satisfaction

                             13          Handling Customer Complaints

                             14          Handling Customer Complaints

TEACHING ENVIROMENT     Environment                 Equipment                      Workplace
AND EQUIPMENT            Classroom

                        Methods/Description/Suggestions

                          Evaluation
                                                           Type                  Percentage (%)
                           Method
COURSE EVALUATION
                        Midterm Exam                                                   30
LECTURER
                              Quiz                                                     30

                          Final Exam                                                   40

                                                                        Total          100

LECTURER                Alptekin SOKMEN, Associate Professor of Management and Organization

                            1. Öğretim Elemanı Ders Notları
                            2. Sökmen, A. (2010). Yönetim ve Organizasyon, Ankara Detay
                            Yayıncılık
                            3. Aktepe, C. (2009). Müşteri İlişkileri Yönetimi, Ankara Detay
REFERENCES                        Yayıncılık
COOPERATIVE
                        Sanayi ve Ticaret Bakanlığı, TSO
INSTITUTIONS



                              COURSE INFORMATION FORM
COURSE CODE AND TITLE   BYA 202 Effective Speaking and Diction
DEPARTMENT              Office Management and Secretarial Training
PROGRAMME               Office Management and Executive Assistance
TERM                    IV. Semester (Spring)
LANGUAGE                Turkish
                           Obligatory         Area                          Elective
CATEGORY
                                               X
PREREQUISITIES




                                               37
                                                                 Individual
                                                               Learning Time
                                                                  (Project,
                             Weekly             Length of
LENGTH AND                                                      homework,             Total
                           Course hours          Training
DISTRIBUTION                                                      research,
                                                                 workplace
                                                                   trainig)
                                2              14 × 2 = 48            42           3 × 30 = 90
                          Course Credit           ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                                2                                        3
OBJECTIVES                To train the accurate, effective and well spoken students.
                       At the end of the semester, the students are expected to learn the
KEY LEARNING OUTCOMES
                      course content well and use them effectively in daily and professional
AND QUALIFICATIONS
                      life.
                            Week                   Modules/Content/Subjects
                                    Concept of “speaker” in the context of communication
                             1
                                    process.
                                    Speaking language. Inhalation process. Relaxation and
                             2
                                    respiration exercises.
                             3      Vocal errors. Vocal exercises.
                                4          Vowels and related exercises.
                                5          Consonants and related exercises.
CONTENT AND                     6          Intonation and related exercises.
DISTRIBUTION                    7          Accent and related exercises.
                                8          Midterm exam
                                9          Nature of the speaking language
                               10          Body language
                               11          Application: Presentations
                               12          Planned speaking
                               13          Using humor
                               14          Application: Presentations
TEACHING ENVIRONMENT Environment                       Equipment                     Workplace
AND EQUIPMENT         Classroom                     Computer, projector
                          Methods/Description/Suggestions
                            Evaluation
                                                            Type                   Percentage (%)
                             Method
COURSE EVALUATION         Midterm exam                  Presentation                    %30
LECTURER
                            Final exam                  Presentation                    %50
                            Applications                                                %20
                                                                           Total       100%
LECTURER                  Abdülkadir Ayhan
                          − Konuşma Eğitimi. (Taşer, Suat)
REFERENCES                − Türkçe’yi Türkçe Konuşmak.( Önen, Akın)
                          − Konuşma Dili ve Türkçe’nin Söyleyiş Sözlüğü (Egenç, İclal)

                                               38
                           −   Başarıya Giden Yolda Etkili Konuşma Yöntemleri (Stuart, Christina)
                           −   Dikkat Vücudunuz Konuşuyor (İzgören, A.Şerif)
                           −   Türkçe Dilbilgisi (Hepçilingirler, Feyza)
                           −   Yazım Kılavuzu(Dil Derneği)
                           −   Türkçe Sözlük (Dil Derneği)
                           −   Osmanlıca Türkçe Ansiklopedik Lugat (Devellioğlu, Ferit)
COOPERATIVE
                           Public and private institutions.
INSTITUTIONS




                                 COURSE INFORMATION FORM
COURSE CODE AND TITLE      BYA 204 Business and Social Security Law
DEPARTMENT                 Office Management and Secretarial Training
PROGRAMME                  Office Management and Executive Assistance
TERM                       IV. Semester (Spring)
LANGUAGE                   Turkish
                              Obligatory         Area                        Elective
CATEGORY
                                                  X
PREREQUISITIES
                                                                 Individual
                                                               Learning Time
                                                                  (Project,
                               Weekly           Length of
LENGTH AND                                                      homework,                Total
                            Course hours         Training
DISTRIBUTION                                                      research,
                                                                 workplace
                                                                   trainig)
                                   3           14 × 3 = 42            48              3 × 30 = 90
                           Course Credit          ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                                   3                                     3
                           To teach the basic concepts, application fields, individual contracts and
OBJECTIVES                 collective bargaining, the development and application of social security
                           system in Turkey.
KEY LEARNING OUTCOMES
                      To be able to evolve the business and social security-related issues.
AND QUALIFICATIONS

                               Week                       Modules/Content/Subjects
                                1          The topic of Business law, birth and development
                                 2         The basic principles of business law, resources, concepts
                                 3         Description of the Job contract, the legal nature
CONTENT AND                      4         Type of job contract, business law, debts of the parties
DISTRIBUTION                     5         Termination of employment contract and the results
                                 6         Notice, severance pay and in bad faith
                                           Unions (workers, employers and trade unions, public
                                 7
                                           officials)
                                 8         Midterm exam


                                                39
                              9         Collective bargaining, strikes and lockouts
                             10         Social security law
                             11         Insurance types
                             12         Unemployment insurance
                             13         Individual pension insurance
                             14         General Health Insurance
TEACHING ENVIRONMENT Environment                    Equipment                     Workplace
AND EQUIPMENT         Classroom
                        Methods/Description/Suggestions
                          Evaluation
                                                          Type                  Percentage (%)
                           Method
COURSE EVALUATION
LECTURER                Midterm exam                      Essay                       50%
                          Final Exam                      Essay                       50%
                                                                       Total          100%
LECTURER                Tanju Uygur
                        − İş Kanunları (Akyürek, E.)
                        − Yeni İş Kanunu
REFERENCES              − 5502 sayılı Sosyal Güvenlik Kurumu Kanunu
                        − 5510 sayılı Sosyal Sigortalar ve Genel Sağlık Sigortası Kanunu
                        − Değişen mevzuat hükümleri (Resmi Gazete)
                        Places which the students communicate, make researches, make
COOPERATIVE             observations, and make applications about the subject; civil society
INSTITUTIONS            organizations; private and public sector organizations and other
                        commercial businesses.


                             COURSE INFORMATION FORM
COURSE CODE AND TITLE   BYA 206 Executive Secretarial Work
DEPARTMENT              Office Management and Secretarial Training
PROGRAMME               Office Management and Executive Assistance
TERM                    IV. Semester (Spring)
LANGUAGE                Turkish
                           Obligatory         Area                         Elective
CATEGORY
                                               X
PREREQUISITIES
                                                              Individual
                                                            Learning Time
                                                               (Project,
                           Weekly            Length of
LENGTH AND                                                   homework,             Total
                         Course hours         Training
DISTRIBUTION                                                   research,
                                                              workplace
                                                                trainig)
                              4             14 × 4 = 56            94           5 × 30 =150
                        Course Credit          ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                              4                                       5



                                            40
                          Understanding of executive secretarial work, the difference between
                          simple and executive secretarial work. Details of work and necessary
OBJECTIVES
                          skills to achieve this job. Taking responsibilities and initiatives,
                          managing the office.
                      1. Learning all the skills and knowledge about the secretarial
                        work
KEY LEARNING OUTCOMES 2.Understanding all the personal characteristics of the
AND QUALIFICATIONS       executive secretarial work.
                          3. Comprehending his/her position in the office by the executive
                             secretarial work
                              Week                      Modules/Content/Subjects
                                1         Executive secretarial work concept
                                          Executive secretaryship services and being an office
                                2
                                          stewardess
                                3         Meetings
                               4         Executive secretaryship job and image management
                               5         Office management and secretaryship
                                         Secretaryship and Office services in contemporary
                               6
                                         offices
CONTENT AND                              Productivity of an Executive secretaryship in Office
DISTRIBUTION                   7
                                         applications
                               8         Midterm exam
                               9         Secretaryship job and the stress management
                                         Effective communication methods in the secretaryship
                               10
                                         job
                               11        Organizational communication
                               12        Time management in the secretaryship job
                               13        Effectiveness of the executive secretaryship
                               14        General revision of all the subjects
TEACHING ENVIRONMENT Environment                     Equipment                      Workplace
AND EQUIPMENT         Classroom                   Computer, projector
                         Methods/Description/Suggestions
                            Evaluation
                                                          Type                   Percentage (%)
                             Method
                          Midterm exam                 Essay/Test                       30%
COURSE EVALUATION
LECTURER                     Quizzes                   Essay/Test                       10%
                           Homeworks                      Essay                         %20
                            Final exam                 Essay/Test                       40%
                                                                        Total           100%
LECTURER                 Menekşe Öztoprak
                            - Sekreterlik El (Tutar, H; Başpınar, N; Altınöz, M.)
                            - Yönetici Asistanlığı (Tengilimoğlu, D; Coşan, P.)
REFERENCES
                            - Yönetici Asistanlığı (Tutar, H.)
                             - Sekreterlik Teknikleri (Koç, H; Uygur, A.)



                                             41
COOPERATIVE
                        Public and private institutions.
INSTITUTIONS




                               COURSE INFORMATION FORM
COURSE CODE AND TITLE    BYA 208 Research Methods and Techniques
DEPARTMENT               Office Management and Secretarial Training
PROGRAMME                Office Management and Executive Assistance
TERM                     IV. Semester (Spring)
LANGUAGE                 Turkish
                            Obligatory         Area                         Elective
CATEGORY
                                                                               X
PREREQUISITIES
                                                               Individual
                                                             Learning Time
                                                                (Project,
                            Weekly            Length of
LENGTH AND                                                    homework,             Total
                          Course hours         Training
DISTRIBUTION                                                    research,
                                                               workplace
                                                                 trainig)
                               2             14 × 2 = 28            62           3 × 30 = 90
                         Course Credit          ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                               2                                       3
OBJECTIVES               To fulfill the students with the qualifications of research making.
                      1. To make researches
KEY LEARNING OUTCOMES
                      2. To prepare the reports
AND QUALIFICATIONS
                      3. To present the reseach
                         Week                      Modules/Content/Subjects
                           1        Picking the research subjects
                               2         Picking the research subjects
                               3         Literature search
                               4         Literature search
                               5         Research evaluation
CONTENT AND
                               6         Research evaluation
DISTRIBUTION
                               7         Research report preparation
                               8         Research report preparation
                               9         Preparation for presentation
                              10         Preparation for presentation
                              11         Presentation
                              12         Presentation

                                             42
                          13          Presentation
                          14          Presentation
TEACHING ENVIRONMENT Environment                 Equipment                     Workplace
AND EQUIPMENT         Classroom
                     Methods/Description/Suggestions
                       Evaluation
                                                     Type                    Percentage (%)
                        Method
COURSE EVALUATION     Midterm exam                   Essay                          20%
LECTURER
                       Presentation                   Oral                          60%
                       Final Exam                    Essay                          20%
                                                                   Total          100%
LECTURER             Assoc.Prof.Nazmiye Erdoğan, Dr.Şükran Öktem, Gökhan Bitmiş
                     − Araştırma Yöntemleri Teknikleri ve İletişim (Aziz, A.)
                     − Sosyal Bilimlerde Araştırma, Yöntem, Teknik ve İlkeler (Balcı, A.)
REFERENCES           − Bilimsel Bir Araştırma Ödevi Nasıl Hazırlanır? (Baş, T.)
                     − Pozitivist Metodoloji, Bilimsel Araştırma Tasarımı, İstatistiksel
                         Yöntemler, Analiz ve Yorum (Erdoğan, İ.)
                     Places which the students communicate, make researches, make
COOPERATIVE          observations, and make applications about the subject; civil society
INSTITUTIONS         organizations; private and public sector organizations and other
                     commercial businesses.




                                DERS BİLGİ FORMU

DERSİN KODU VE ADI   BYA 210 Yönetim Bilgi Sistemleri
BÖLÜM                Büro Hizmetleri ve Sekreterlik
PROGRAM              Büro Yönetimi ve Yönetici Asistanlığı
DÖNEMİ               IV. Yarıyıl (Bahar)
DERSİN DİLİ          Türkçe
                      Zorunlu Ders       Meslek Dersi                Seçmeli Ders
DERS KATEGORİSİ
                                              X
ÖN ŞARTLAR
                                                             Bireysel
                                                            Öğrenme
                      Haftalık Ders     Okul Eğitimi      Süresi (Proje,
                                                                                 Toplam
SÜRE VE DAĞILIMI           Saati           Süresi             Ödev,
                                                            Araştırma,
                                                          İşyeri Eğitimi)
                             2           14 × 2 = 28            62             3 × 30 = 90
                     Ders Kredisi       AKTS Kredisi (1 Kredi=25-30 Saat=1 Modül=1 Kredi)
KREDİ
                             2                                      3
                     Dersin amacı bilgi teknolojilerinin ve Yönetim Bilgi Sistemlerinin tarihsel
DERSİN AMACI         gelişimini, veri ve bilgi kavramlarını ve özelliklerini, sistem ve bilgi
                     sistemi kavramlarını, bilgi sistemlerinin işletme içindeki rolünü ve

                                          43
                       önemini, yöneticilerin karar fonksiyonlarında bilginin önemini, YBS’nin
                       işletme içindeki uygulama alanlarını, YBS’nin yarattığı fırsat ve
                       tehlikeleri, internet üzerinde elektronik iş yapma biçimlerini, vb.
                       öğretmektir.
                        1. Bilgi teknolojileri hakkında bilgi sahibi olmak.
ÖĞRENME ÇIKTILARI VE    2. Bilgi sistemlerinin işletme yönetimindeki önemini kavramak.
YETERLİLİKLER           3. Bilgi sistemi geliştirmenin aşamalarını bilmek.
                        4. Bilgi İşlem bölümünün işletme içindeki önemini bilmek
                           Hafta                         Modüler/İçerik/Konular
                             1        Ders içeriği, işlenişi ve sınavlar konusunda genel bilgi.
                                      YBS kavramı; toplumların tarihsel süreç içindeki gelişimi,
                             2        toplumların yapısını belirleyen özellikler; veri ve bilgi
                                      kavramları; bilginin özellikleri.
                                    Sistem kavramı, sistemin öğeleri, sistemlerin
                            3       sınıflandırılması; YBS ve elemanları; çağdaş bilgi sistemi
DERSİN İÇERİĞİ VE
                                    yaklaşımları
DAĞILIMI
                                    Bilgi sistemlerinin işletme içindeki yeri ve rolü; yöneticinin
                            4
                                    görevleri ve yöneticilik becerileri;
                            5       Yönetim ve karar verme; YBS’nin karar vermeye etkisi.
                                    Yönetimin fonksiyonları YBS kullanımının yönetim
                            6
                                    fonksiyonlarına etkisi.
                            7       Bilgi sistemlerinin sınıflandırılması
                            8       Ara sınav




                                          44
                                       YBS uygulama alanları; bilgi sistemlerinin yararları ve
                            9
                                       riskleri;
                           10          Elektronik iş yapma biçimleri.
                           11          İşletme bilgi sistemi ile ilgili çalışmalar
                                       Bilgi sistemi geliştirme; işletmelerde bilgi sistemi bölümü
                           12
                                       ve kaynakları.
                           13          Proje sunumları
                           14          Proje sunumları
EĞİTİM - ÖĞRETİM         Ortam                       Donanım                          İşyeri
ORTAMI VE DONANIM         Sınıf               Bilgisayar ve yansıtıcı
                      Not/Açıklama/Öneri
                          Yöntem                  Uygulanan Yöntem                  Yüzde (%)
                         Ara Sınav                        Yazılı                      % 30
ÖLÇME VE
DEĞERLENDİRME               Quiz                          Yazılı                      % 10
                       Proje sunumu                                                   % 30
                        Final Sınavı                      Yazılı                      % 30
                                                         Toplam                       %100
ÖĞRETİM ELEMANI       Ferhan Aydoğan
                      − Yönetim Bilgi Sistemleri (Gökçen, H.)
KAYNAKLAR             − Yönetim Bilgi Sistemi (Sayın, E.R; Şen, T.D)
                      − Ders notları
İŞBİRLİĞİ YAPILACAK   Ticari işletmeler ve bilgi işlem departmanları.
KURUM/KURULUŞLAR




                                             45
                               COURSE INFORMATION FORM
COURSE CODE AND TITLE     BYA 210 Management Information Systems
DEPARTMENT                Office Management and Secretarial Training
PROGRAMME                 Office Management and Executive Assistance
TERM                      IV. Semester (Spring)
LANGUAGE                  Turkish
                             Obligatory         Area                   Elective
CATEGORY
                                                 X
PREREQUISITIES
                                                             Individual
                                                           Learning Time
                                                              (Project,
                          Weekly           Length of
LENGTH AND                                                  homework,              Total
                       Course hours         Training
DISTRIBUTION                                                  research,
                                                             workplace
                                                               trainig)
                             2            14 × 2 = 28             62            3 × 30 = 90
                      Course Credit          ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                             2                                       3
                      Objective of the course is to taught the historical development of the
                      information technologies and the systems; concepts of the data and the
                      information; features of the information; concept of the system and the
OBJECTIVES            information system; the importance and the role of the MIS for the
                      organization in general, decision making process and the management
                      functions; benefits and risks of using MIS; concepts of e-business, e-
                      state and virtual organization, etc.
                      1. To attain knowledge about information technologies
                      2. To understand the importance of MIS in bussiness management.
KEY LEARNING OUTCOMES
                      3. To know the stages of the MIS development.
AND QUALIFICATIONS
                      4. To understand the importance of Information Technology
                          Department (Computer Center) for the organization.
                          Week                       Modules/Content/Subjects
                                     General information about the course and the
                            1
                                     evaluation methods.
                                     Concept of MIS; historical development of the
                            2        communities; features of community structure; data and
                                     information concepts; features of the information.
                                     System concept, components of a system, classifications
CONTENT AND                 3        of the systems; MIS and its' elements; contemporary MIS
DISTRIBUTION                         approaches.
                                     The role and the importance of MIS for the organization;
                            4
                                     tasks of the manager and managerial skills.
                                     Decision making process, impacts of using MIS to
                            5
                                     decision making.
                                     Management functions, impacts of using MIS to
                            6
                                     managemenbt functions.
                            7        Classifications of MIS.



                                            46
                              8         Midterm exam
                              9         MIS applications; benefits and risks of using MIS
                                        Concepts of e-business, e-state and virtual organization,
                             10
                                        etc.
                             11         Operations concerned with organization’s MIS.
                                        Developing MIS; Information Technology Department
                             12
                                        (Computer Center) in the organization and its sources.
                             13         Presentations
                             14         Presentations
TEACHING ENVIRONMENT Environment                    Equipment                      Workplace
AND EQUIPMENT         Classroom                  Computer, projector
                        Methods/Description/Suggestions
                          Evaluation
                                                          Type                   Percentage (%)
                           Method
                        Midterm exam                  Essay/Test                       30%
COURSE EVALUATION
LECTURER                    Quizzes                   Essay/Test                       10%
                         Presentation                     Oral                         30%
                          Final exam                  Essay/Test                       30%
                                                                       Total           100%
LECTURER                Ferhan Aydoğan
                        − Yönetim Bilgi Sistemleri (Gökçen, H.)
REFERENCES              − Yönetim Bilgi Sistemi (Sayın, E.R; Şen, T.D)
                        − Ders notları
COOPERATIVE
                        Commercial businesses and their Information Technology departments
INSTITUTIONS


                              COURSE INFORMATION FORM

COURSE CODE AND TITLE   BYA 250 Quality Management Systems
DEPARTMENT              Office Management and Secretarial Training
PROGRAMME               Office Management and Executive Assistance
TERM                    IV. Semester (Spring)
LANGUAGE                Turkish
                           Obligatory         Area                          Elective
CATEGORY
                                                                               X
PREREQUISITIES
                                                              Individual
                                                            Learning Time
                                                               (Project,
                           Weekly           Length of
LENGTH AND                                                   homework,                 Total
                         Course hours        Training
DISTRIBUTION                                                   research,
                                                              workplace
                                                                trainig)
                               2            14 × 2 = 28            32              2 × 30 = 60


                                            47
                      Course Credit         ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                            2                                       3
                      The objective of the course is to furnish the students with the quality
OBJECTIVES
                      management systems qualifications.
                      − To create the basic infrastructure of the quality management
KEY LEARNING OUTCOMES
                         system
AND QUALIFICATIONS
                      − To apply quality standards.
                         Week                        Modules/Content/Subjects
                           1         Development of Total Quality Management and Pioneers
                                2          Development of Total Quality Management and Pioneers
                                           Relationship Between Customer Expectations and Total
                                3
                                           Quality Management.
                                           Relationship Between Customer Expectations and Total
                                4
                                           Quality Management.
                                5          Corporate Culture and Quality
CONTENT AND                     6          Team Work and Quality
DISTRIBUTION                    7          Importance of Leadership in Total Quality Management
                                8          Midterm
                                9          Strategic Planning
                                10         Total Quality Management and Cost Relationship
                                11         Total Quality Management and Cost Relationship
                                12         Used Vehicles improving in Quality
                                13         Quality Standards
                                14         Change Management and Quality
TEACHING ENVIRONMENT Environment                       Equipment                    Workplace
AND EQUIPMENT         Classroom                     Computer, projector
                          Methods/Description/Suggestions
                            Evaluation
                                                            Type                  Percentage (%)
                             Method
                              Quizzes                    Essay/Test                    10%
COURSE EVALUATION          Midterm exam                  Essay/Test                    20%
LECTURER
                             Final Exam                  Essay/Test                    40%
                            Case studies                 Application                   20%
                          Class discussion               Application                   10%
                                                                          Total       100%
LECTURER                  Dr. Şükran Öktem
                          − TKY (Şimşek, T.)
REFERENCES                − Kalite Yönetiminde ISO 9000 Uygulamaları (Peşkircioğlu, N.)
                          − TK (Kavrakoğlu, İ.)
COOPERATIVE
                          Public and private sector organizations, universities, industry chambers.
INSTITUTIONS




                                               48
                                 COURSE INFORMATION FORM
COURSE CODE AND TITLE      BYA 254 E-Commerce
DEPARTMENT                 Office Management and Secretarial Training
PROGRAMME                  Office Management and Executive Assistance
TERM                       IV. Semester (Spring)
LANGUAGE                   Turkish
                              Obligatory         Area                      Elective
CATEGORY

PREREQUISITIES
                                                              Individual
                                                            Learning Time
                                                               (Project,
                          Weekly            Length of
LENGTH AND                                                   homework,              Total
                       Course hours          Training
DISTRIBUTION                                                   research,
                                                              workplace
                                                                trainig)
                             3             14 × 3 = 56             34           3 × 30 = 90
                      Course Credit           ECTS Credit (1 credit=25-30 hours=1 module)
CREDIT
                             3                                        3
                      The main objective of the course is to teach fundamental electronic
                      commerce issues by using internet information systems via real world
                      examples and meet students with emerging new business models and
OBJECTIVES
                      strategies. In this context, electronic business models will be presented
                      with case studies after reviewing the basic internet and e-commerce
                      concepts.
                      At the end of the course, the students will have essential skills and
                      knowledge in order to
                      1. build digital companies
KEY LEARNING OUTCOMES 2. develop strategies
AND QUALIFICATIONS    3. design new applications such as e-procurement, e-marketing, e-
                          personnel by re-designing companies’ accounting, marketing,
                          human resource, and other departments with electronic commerce
                          and internet strategies.
                          Week                         Modules/Content/Subjects
                            1          Overview of Electronic Commerce
                                       E-Marketplaces: Mechanisms, Tools, and Impacts of E-
                            2
                                       commerce
                            3          Retailing in Electronic Commerce: Products and Services
                                 4       Consumer Behavior, Internet Marketing, and Advertising
CONTENT AND
                                 5       B2B E-Commerce
DISTRIBUTION
                                 6       E-Supply Chains, C-commerce, and Corporate Portals
                                         Innovative E-Commerce Systems: E-Government, E-
                                 7
                                         Learning, C2C
                                 8       Midterm exam.
                                 9       Mobil Commerce and Applications
                                10       The Web 2.0 and Social Networks

                                             49
                           11          E-Commerce Fraud and Security
                           12          E-Commerce Payment Systems
                           13          E-Commerce Support Services
                           14          E-Commerce Strategy and Global E-Commerce
TEACHING ENVIRONMENT Environment                  Equipment                    Workplace
AND EQUIPMENT         Classroom                Computer, projector
                     Methods/Description/Suggestions
                       Evaluation
                                                       Type                  Percentage (%)
                        Method
                      Midterm exam                  Essay/Test                    25%
COURSE EVALUATION      Attendance,
LECTURER                                                                          10%
                       participation
                         Project                                                  25%
                        Final exam                  Essay/Test                    25%
                                                                     Total       100%
LECTURER             Gökhan Bitmiş
                     − Electronic Commerce 2010, 6/E (Turban, E.; Lee, K.; King,D.;
                        Liang,T.P.; Turban,D.)
REFERENCES
                     − İnternette Pazarlama (Kırcova, İ.)
                     − http://www.e-ticaret.gov.tr
COOPERATIVE
                     Commercial businesses and acconting firms.
INSTITUTIONS




                                          50

								
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