2605 234 Avenue NE ♦ Sammamish, WA 98074 ♦ (206) 356-5805 ♦ firstname.lastname@example.org
SENIOR OPERATIONS LEADER
Supply Chain / Distribution / Procurement
Results-oriented Business Operations Executive with successful history in leading supply chain management
functions that increase organizational effectiveness and efficiencies. Skilled at managing business processes in
inventory management, procurement, financial costing, logistics, warehousing, and vendor management.
Background includes strategic leadership in technology-oriented and customer-service driven cultures. Develop,
coach, and mentor high-performance teams. Actively promote cross-functional collaboration to execute project
management and change management initiatives as well as computer system conversions.
CORE LEADERSHIP COMPETENCIES
Strategic Planning & Execution Project Management Vendor Management
Supply Chain Operations Continuous Process Improvement Business Systems Expert
Inventory Demand Planning Teambuilding & Leadership Customer Relations
Starbucks (contracted through Two Degrees), Seattle, WA May-Sept 2010
Project Manager, Supply Chain Security
Provide subject matter expertise, create and implement new business processes and ensure project deliverables are
met in launch of Archer eGRC Solution to track global security practices in support of C-TPAT validation.
LCC, Bellevue, WA 2008 – 2009
Planning and Strategy Consultant
Provide leadership and guidance to assist others in areas of communications and interpersonal strategies in order to
heal/repair relationships. Meet corporate objectives by providing goal definition and performance strategies. Clients
included non-profit operations, and middle- and senior-management individuals
Western Wireless Corporation, Bellevue, WA 2000 – 2005
Director, Supply Chain / Accounts Payable (2003 – 2005)
$2 billion wireless provider in Western U.S. with 1.5 million domestic and international customers.
Promoted to lead retail supply chain functions for all operations with accountability for accounts payable, retail
distribution, warehousing, IT and capital equipment procurement. Designed and executed processes and
technological capabilities that supported wireless communication’s retailing environment. Managed and coached
team of three senior managers with general oversight of more than 25 employees. Guided Engineering Project
Management Team that made “high-cost” construction decisions based on daily management reporting of supply
chain milestones. Utilized Peoplesoft Financials and Purchasing modules.
300 cell towers installed with digital technology in three months through utilization of pre-kitting solution that
decreased time in field to assemble material 47%.
Improved team morale and performance to be named “team to work for” in accounting by increasing
employees’ sense of value.
$900,000 reduced in key commodity spending after negotiating with manufacturers and resellers individually to
separate cost of materials from reseller markup.
Reduced number of SKUs in inventory 39% thereby increasing in-stock percentages at vendor sites.
Lisa Cason Professional Experience…Continued Page 2 of 2
Senior Manager, Supply Chain (2000 – 2003)
Recruited to align and lead all aspects of retail supply chain management for handsets and accessories, including
supplier collaboration, procurement, retail allocation, and warehouse replenishment. Designed and implemented
logistics systems and warehousing activities for distribution and shipping of products and services needed for cell
site construction that maximized working capital. Increased visibility of supply chain department’s value-add to
organization by creating mission statement in collaboration with internal partners. Supervised and developed team
of 10 employees and 2 managers. Reviewed and negotiated reseller and vendor contracts.
$500,000 increase in direct-to-consumer channel revenue by implementing Six Sigma methodology.
Increased inventory turn ten times within six months through development of SKU/store sales forecasting
system that automated store orders and reduced paperwork backlogs in stores 82%.
100% volume growth in Purchase Orders (POs) processed for construction projects with zero increase in
staffing levels after automating PO management within existing ERP system.
Selected and established new warehouse with new fulfillment system and processes in seven months that
reduced warehouse fees 33% and reduced lead times by 48 hours.
35% reduction in response time to weekly customer service requests and met or exceeded service level
agreements 91% of time as result of automating purchase order process.
Eddie Bauer, Inc., Bellevue, WA 1992 – 2000
Senior Manager, Supply Chain Operations (1996 – 2000)
$1 billion retail and online clothing company with 300 stores in US and Canada.
Selected to develop and execute all inventory management and logistics processes that supported Company’s
overall strategic business plans, including product workflow from vendor to retail stores. Acted as liaison and
fostered collaboration between logistics and merchant teams. Ensured reporting improvements to identify risks and
opportunities to sales and margin; accountable for logistics percentage-of-sales performance.
900% of normal inventory, 18 million units, moved through supply chain during holiday period and within
Negotiated staggered deliveries with transportation partners to prepare for large unexpected volumes of units
and communicated daily warehouse receiving status to merchants.
Store Planner (1992 – 1996)
Designed and managed store plans for men and women’s sportswear departments for all regions. Developed and
monitored space, SKU, and assortment strategies as well as optimized each stores’ overall productivity. Supervised
and coached team of three allocation analysts. Reviewed and monitored inventory turnover by classification.
EDUCATION / CERTIFICATIONS
M.A. in Organizational Psychology, Antioch University, Seattle, WA
B.S. in Economics, California State University, Fullerton, CA
Certificate: Organizational Dynamics, Antioch University, Seattle, WA 2007
Certificate: Integrated Skills for Sustainable Change, Antioch University, Seattle, WA 2006
Certificate: Logistics Management, Georgia Institute of Technology, Atlanta, GA 2002
2605 234 Avenue NE ♦ Sammamish, WA 98074 ♦ T: (425) 868-3231 / M: (206) 356-5805 ♦