Name of Employer: Interbacs Ltd
Location: Old Trafford, Manchester
Job Title: Account Manager
Duties and responsibilities:
The Account Manager serves as the primary business contact for the client and is responsible for
client satisfaction. The AM is expected to consistently provide excellent customer service to
accounts, as well as represent client needs and goals within the organisation to ensure quality. In
addition, the AM will should build relationships with clients to encourage new and repeat business
Responsible for all client communications, conflict resolution, and compliance on client
deliverables and revenue.
Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to
ensure quality standards and client expectations are met.
Ensures that client issues are dealt with in an efficient manner, informing the Office
Manager or Director of any problems that may arise.
Owns the contract and contract renewals for new work for an existing client.
Approves Change Orders and invoices, and is responsible for payment collections.
Works closely with the project team in order to maintain a continuous knowledge of
project status in order to identify potential issues and/or opportunities within or related to
Ensures that all processes and procedures are completed, quality standards are met, and
that projects are profitable.
Aware and in pursuit of opportunities for account growth and new business.
Communicates the client's goals and represent the client's interests to the team.
Provides regular two-way communication between the client and team, to provide strong
team representation and set proper client expectations.
Understanding of company capabilities and service, and effectively communicates all
offerings to the client.
Reports to the Account Director, providing regular input on all account activity, including
status and call reports on a weekly basis.
Skills, Experience & Qualification Required:
Proven Account Management skills required in order to create, maintain and enhance
Extremely detail oriented
Technical competence (understand software including Microsoft Office applications)
Motivated, goal oriented, persistent and a skilled negotiator
High level of initiative and work well in a team environment
Excellent written and oral communication skills
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
A highly specialised Direct Debit solution firm providing bespoke software, Bacs and web
solutions. Services also include business development and project management.
What makes our client different? A small and fast growing business with over 25 years of
experience in BACS and business software delivery. We concentrate our efforts and skills
towards delivering the highest quality results in payment and collection solutions.
Direct Debit Management System
Online signup & Web data capture
Modulus checking solutions
Contingency & disaster recover
The company has a designated design and development team as well as a sales department and
technical support desk.
Employer Website: www.interbacs.com
Method of application: Covering letter and CV
Length of placement: 12 weeks with the view to become a permanent member of staff
Location: Trafford Park, Manchester