SUSANNE BUSSWALD

                                                                            33 Princes Gate Court
                                                                                0044 75 40685866


I am an enthusiastic and ambitious self-starter with proven organisational and management
skills, keen to take on a challenging new role based in London.
Main areas of interest and experience are

      International Business Development
      Team Leading / Coaching


Executive Coach (Certificate June 2011)

Post-graduate MBA “International Management”
Including studies in Canada, UK and China combined with working experience in London
and Shanghai.

Master of “International Business Administration”, Innsbruck, Austria
Included a one-year programme in International Marketing and Management at University of
Odense, Denmark)


October 2011 to date Panduit Ltd, London (US-based technology company)

Team Leader German-speaking, Benelux and Eastern European Markets

   -   Managing and developing key distribution partners to accelerate presence and growth
       in the market place, eg. providing additional service such as big project management
   -   Lead Management
   -   KPI Management – monitoring the performance against set indicators such as
       customer satisfaction or error rate.
   -   Acting as an escalation point for distributors and my team. One of the main escalation
       projects is currently implementing new logistic requirements for automotive
       customers, which includes project definition, design, liaise with different departements and
       negotiating with customers
   -   Working closely across departments with other divisional leaders worldwide (sales,
       pricing, marketing, logistics and production)
   -   Mentoring, training and managing my team of 7, including establishing and monitoring
       yearly goals for the team, working on improving individual performances and hiring.
2001 – July 2011 Chamber of Commerce, Trade and Industry, Austria

Director Department for Foreign Trade
     - Budget responsibility and Business strategy development, such as deciding about
       focus markets and key activities for the year.
     - Consulting companies on international market development (market entry, market
       development, legal questions, etc) with a focus on European markets and special
       emphasis on Germany, Switzerland and France. We supported in searching potential
       business partners, providing legal information, organising trade fairs, etc
     - Key account management and handling complex customer enquiries
     - Personnel responsibility
     - Event management – managing events from 20-150 participants with my team on
       different topics of internationalisation
     - Presentation of our service range in front of customers and stakeholders
     - Lobbying on National and European level for specific issues of international trade
       policy, eg implementing a new and simplified business visa for West African
       entrepreneurs in collaboration with Home Office and Foreign Ministry
     - Development of new services and improvement of CRM tool
     - Establishing partnership agreements within the Enterprise Europe Network (European
       network to support cooperation and internationalisation of SME),

Other functions:
Elected to the Executive Committee Marienberg in Bregenz, an institution of higher
education (since 2009)
Elected member of the board of the Exportclub Vorarlberg, a regional network for export-
oriented companies (since 2003)


2000 (October – December 1999)
European Department, Regional Government Vorarlberg, Austria

2000 (December 1999-April 2000)
Lufthansa AG, International Personnel Development, Frankfurt


     - Experienced in all aspects of management within a non-profit organisation
     - Expert at coaching businesses (telephone and face-to-face), especially on
       development of their international business
     - Experienced team leader
     - License to run a restaurant/hotel


     -   German, native
     -   English, fluent
     -   French, semi-fluent
     -   Competent with all Microsoft Office applications (Word, Excel, Powerpoint) and Oracle

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