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Daniele Mannucci cv 1 2 by IM5lOy


									                                           Daniele Mannucci
                                        21 Phelp Street, SE1 72PR

    A highly motivated, enthusiastic individual who has a strong customer care background within travel, tourism
    and recently HR administration. Currently studying a Business Psychology degree at Birkbeck University, I am
    looking for an HR admin role. Since arriving in the UK in 2010, I have worked across the hospitality sector
    while also studying and improving my language skills.
    I am bilingual (speaking Italian and English), I am used to working without supervision as well as part of a
    wider team. I respond well under pressure and am keen to progress my career within Human Resources.

Key Skills

     Excellent IT skills– competent in using Windows operating systems, MS Office, Word Press and Blogger
     Extensive use of databases (Galileo and Amadeus booking systems as tourism systems and Cascade and ESR
      for HR purposes)
     Ability to learn and manage new programs and databases within a short time
     Excellent organisation and time management skills
     Outstanding customer service skills
     Fluent in verbal and written Italian and English

Relevant Employment History

HR Administration, UCLH NHS, London                                   May-October 2012

A 5 months fixed contract for one of the biggest NHS Trust in UK. I worked for the Employee Relations Team and made
my first step in the HR environment.
     Built up strong administration skills
     Gained very good familiarity with ESR the HR Database
     Strong communication skills, both written and verbal
     Improved my ability to work as part of a team accurately, with attention to detail
     Responsible for arranging hearing and Employment Tribunal meetings
     Draft acknowledging and invite letters
     Responsible for the filing of all ER related information
     Producing report and creating statistic benchmark on employees within the trust
     Being support for my team in any need they required assistance

HR Office, Equinox, London                                             March-April 2012

   A one-month placement for charitable organisation as an intern; intending to gain HR administration experience;
   allowing me to build upon my existing office skills. Duties included:
    Creating a comprehensive Volunteer data base – recording and tracking volunteer
    Organising filing and documents held on the HR shared drive into a compressive and accessible directory.
    Ensuring that electronically held personnel data is relevant to individual staff member, removing any items that
       have an expiry date.
    Ensuring HR personnel paper files match that data held on file electronically for individual staff.

Tour Operator, Columbus viaggi del Ventaglio, Genoa, Italy        Sept 2009 – Dec 2010

      Worked for one of the most established tour operators in Italy I was one of only two people out of a group of thirty
       trainees to be offered an apprenticeship
      Handling calls supporting clients with queries and bookings
      Maintaining product knowledge to advise clients on current packages available
      Selling tour packages (travel, accommodation, transfers, etc.) organising and distributing travel documents
      Planning travel itineraries and using the booking system to record this
      Specializing in trips to the following destinations: Italy; Greece, and the islands; Africa, Tunisia, Kenya, Tanzania;
       Spain, the coast and the islands; America, Mexico, Brazil, Cuba.
Travel Agency Assistant / Administrator, Genoa, Italy              May 2006 – Sept 2007

       Developing expertise using different booking programs whilst working for a local travel agency
       Accessing the Amadeus booking system to book flights, hotels and check availability on behalf of clients
       Undertaking the marketing duties, updating the website with new offers and promoting offers to generate revenue
       Creating and combining promotions literature for new destinations for communication to clients
       Liaising with vendors to discuss payment arrangements and deadlines (including the extensions of deadlines
        where necessary)
       Undertaking administrative duties including providing email correspondence with customers, filing and faxing

Additional Employment History
Sales Assistant, Abokado, London                                July 2011 – Dec 2011
Position of team leader

       Supervising staff members, monitoring store safety, opening and closing store, cashing-up.
       Responsible for solving disagreements with customers in the environment of high pressure
       Responsible for helping in public relations, register control and food service.

Completed A-Levels                                                 April 2011 – July 2011

Sales Assistant, Caffe’ Nero, London                            June 2010 – April 2011
Team leader
     Supervising other staff members, dealing with customers, managing the health and safety and security of the

Volunteer, Touristic Village of Kilen, Finland                       Jan 2010 – June 2010

Worked at a Finnish resort for a public sector programme in a Civil Service abroad
    Responsible for organising children’s activities, excursions, games and catering hospitality.
    Worked in the office dealing in English with other charity and no-profit organisations, sending fax and e-mails.

BSc Business Psychology, Birkbeck University of London                                       2011 – Present
Currently studying a degree in BSc Business Psychology, part-time evening course lasting for 4 years, 3 evenings per

A Level English, Southwark College of London                                                  June 2011

Italian Higher Education                                                                       Sept 2002 – June 2007

5 years diploma literature studies.
I obtained the (Italian) A-level in classical studies as well as in Mathematics and my highest marks were in Italian
Literature, Latin, Ancient Greek and Ancient History (overall, my result was in the upper quartile).

References are available on request

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