JOB DESCRIPTION

JOB TITLE:                    Visitor Services Assistant

REPORTS TO:                   Venue Manager/Visitor Services Team Leader

Overall description of job

Assist the Visitor Services Department in the promotion and enhancement of the
visitor experience within At-Bristol. Working within Admissions or Retail, you will be
the welcoming face of our organisation.

Key Tasks

   Engage the visitor by promoting At-Bristol services and offers
   Engage the visitor by making the learning experience exciting, entertaining,
    interesting and fun; bringing an understanding of science to life and making it
    relevant to everyday living
   Obtain a complete and thorough knowledge of the products and services
    available to provide the visitor with accurate and thorough information
   Operate the At-Bristol Admissions Ticketing programme, retail system and the
    public address system. Accept cash, cheques and credit cards from customers,
    issuing the necessary change and receipts, taking responsibility for the float and
    handling all monies with due care and attention
   Promote and actively sell our Gift Aid scheme
   Meet and greet school or leisure groups. Processing their booking and making all
    necessary arrangements to ensure a smooth visit
   Ensure the retail area is clean, tidy and well stocked, along with other retail-
    related tasks allocated by the Commercial Manager
   Pro-actively approach visitors, offering information and guidance (and assistance
    when required) with a prompt, caring and helpful attitude
   Ensure Health and Safety standards are met and be able to carry out safe
    evacuations of all visitors when necessary
   Deal effectively with complaints or difficult situations
   Carry out evaluation and build on visitor feedback
   Make use of every suitable opportunity to promote At-Bristol products, services
    and open spaces
                        PERSON SPECIFICATION

JOB TITLE:                      Visitor Services Assistant

DEPARTMENT:                     Visitor Services

Experience and Knowledge:
Experience in Customer Service is essential

Previous experience in a tourist, leisure or retail environment preferred

Ability to communicate enthusiastically, either on a one to one basis, or with small or
large groups


An understanding of customer needs/expectations
Ability to think analytically and solve basic problems
Ability to communicate with, and respond to, different groups (size, cultural mix, age)
High level of numeracy and accuracy
Ability to operate a computer, public address system or other IT equipment

Personal Attributes:

Ability to project self positively and enthusiastically, with a cheerful disposition
Ability to portray appropriate levels of assertion/control/self-confidence
Ability to remain calm under pressure
Ability to speak clearly, enthusiastically in a friendly manner to a variety of visitors
Highly motivated, dependable and able to work within a team

Flexible, can-do positive attitude

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