Job Description Caseworker Aug12 by B7BptW86

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									Job Description
Post Title:      CASEWORKER (CARE &              Grade:             5
                 REPAIR)
Post No:

Directorate:     RESOURCES                       Section:           CARE & REPAIR

Responsible      CARE & REPAIR                   Responsible        N/A
to:              MANAGER                         for:
Location:        CIVIC CENTRE



Overall Job Purpose:
To provide advice and support to promote and enable independent living for
customers using the Care & Repair service in Wyre and Fylde, on matters including
housing repairs, maintenance, adaptations and improvements; funding for works;
benefits entitlement and other relevant services
To provide administrative support for the Care & Repair and Handyperson services


Key Tasks & Responsibilities:

 To deliver allocated casework services for clients from initial contact or referral through to
  completion of work
 To demonstrate a caring and understanding approach to clients’ needs and aspirations,
  communicating sensitively and effectively with clients both verbally and in writing
 To visit clients in their homes to assess and discuss their housing needs and ways to
  meet those needs, including identifying alternative methods of help available, such as re-
  housing, Handyperson Service, Social Services, Occupational Therapy services etc
 To supervise the development of cases, starting with an initial clarification of options
  available, progressing the chosen option(s) having due regard for client wishes, financial
  circumstances, building conditions and other related factors, involving the Care & Repair
  Technical Officer where appropriate
 To advise clients of financial help available for works, including Council and other grants
  and schemes, providing assistance with applications, if required
 To identify other sources of financial help available, providing accurate advice on welfare
  benefits, encouraging clients to claim their entitlement, assisting with completing claims
  and referring to other statutory and voluntary organisations for specialist support and
  advice
 To support clients throughout each stage of the adaptation/repairs/improvements process,
  maintaining contact with clients, giving advice and support to serve their best interests and
   ensuring, where appropriate, that families and carers are kept fully informed regarding
   financial implications, likely disturbance and progress of works
 To administer payments to contractors on the satisfactory completion of works, including
  making necessary arrangements for grants or charity payments and handling payments
  between clients and contractors when clients are paying for all or part of the work
 To contribute towards the effective running of the Service, following procedures and
  maintaining accurate manual and computer records on allocated cases and other
  enquiries, ensuring information is up to date and complete
 To prepare statistical returns as required by the Care & Repair Manager and assist in the
  preparation of reports and written procedures
 To establish and maintain effective working relationships with relevant Local Authority
  Officers, Social Services staff, Occupational Therapists and others working with clients,
  liaising with all parties to progress each case effectively
 To provide a full range of clerical and administrative support, taking calls and being the
  first point of contact for clients, dealing with incoming and outgoing mail, filing and
  archiving records, maintaining adequate supplies of stationery, information materials and
  consumable items
 To book appointments for the Handyperson team, prepare job sheets, record work
  completed and handle cash received for the Handyperson Service, documenting as
  necessary, banking payments with the Finance department and sending out receipts
 To respect client confidentiality, disclosing information only in line with procedures
 To be aware of Service targets in relation to performance and to strive to meet those
  targets, in co-operation with the Manager and other colleagues
 To abide by organisational policy and procedures, working in close co-operation with
  colleagues, including participating fully in the day to day running of the office
 To actively promote the service wherever required and to assist in the promotion at
  exhibitions and other publicity events
 To keep up to date with relevant current practices, developments, regulations and
  legislation, including that of Health and Safety, necessary for the effective performance of
  the duties of the post, including attending appropriate training as requested by the Care &
  Repair Manager
 To carry out all reasonable duties that may be necessary or appropriate for the delivery
  and development of the Care & Repair service or wider role of the Housing Services of
  Wyre Borough Council and/or Fylde Borough Council and to undertake any other
  reasonable duties commensurate with the grade of the post

Corporate Responsibilities:

The postholder will be expected:-

 To adopt a flexible approach to changing patterns of work and undertake such other
  duties as are consistent with the job purpose and grade of post
 To promote best practice in meeting the requirements of Health and Safety legislation and
  Council policy, and comply with other relevant statutory legislation
 To carry out duties in accordance with the Council’s policy on equality and diversity
 To accept that everyone has a right to their distinct identity, treating everyone with dignity
  and respect and ensuring that what our customers tell us is valued by reporting it back into
  the organisation
 To provide quality services that are what our customers want and need, giving customers
  the opportunity to comment or complain if they need to, working with them to identify what
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  needs to be done to meet their needs and informing managers about what customers say
  in relation to the services delivered
 To develop oneself and others making every effort to access development opportunities
  and contribute effectively by participating in the Council’s performance management
  scheme
 To be responsible for Data Quality
 To demonstrate a high standard of probity in the use of council resources and where a
  nominated budget holder manage spending within available resources



Special Conditions:

(e.g. week-end work, shift allowance, car/telephone allowance)

The post-holder will be required to undertake an enhanced disclosure from the Criminal
Records Bureau
The post-holder must hold a current driving licence
Casual car user allowance
Some working outside normal office hours might be required
The council operates a strict non-smoking policy

This Job Description is current at the date shown below. In consultation with you it is
liable to variation by management to reflect, or anticipate changes in, or to, the job



Prepared by:        Michele Lee                              Date: 20 August 2012


Post Holder Signature:                                       Date:




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