Job details: Hospice at Home
Healthcare Assistant (Bank)
Grade: £ 8.49 per hour plus
Hours: Bank (when required)
Reporting to: Community Services Manager
Location: Home settings (private
homes, Residential Care
Homes) across a wide
Cotswold Care Hospice
Cotswold Care is a registered charity providing support for adults with life-
limiting illnesses. The Hospice offers dedicated high quality care to patients,
families and carers. Help is provided in a variety of ways according to the
individual’s needs including Day Therapy, Creative and Complementary
Therapies, Outpatient Clinics, Counselling, Bereavement Support, Community
Clinical Nurse Specialists and a Hospice at Home Service. No charge is made to
the patient for these specialist palliative care services. The Hospice receives
some funding from the NHS but relies primarily on its fundraising activities to
support this work. Cotswold Care Hospice currently employs 70 staff and is
supported by 350 volunteers.
The post holder will work as a member of the Hospice at Home service
providing care for patients with any life-limiting condition in their own homes.
Support can be provided throughout a 24hr period, 7days a week, 365 days a
Members of the team will be required to work unsupervised in a variety of
community settings. This may include residential Care Homes as well as private
dwellings. The geographical area covered includes Stroud, Berkeley Vale,
Gloucester, Cirencester and South Cotswold areas.
Within this role the majority of help is required during the day, however
occasional overnight support may be requested. Day shifts are between 07.00 –
22.00 to cover packages of care on as required basis. Different shifts may be
allocated within this time period and a minimum availability of 3 days is
mandatory per week. The aim of the role is to provide quality palliative care by
addressing the physical, emotional, spiritual and social needs of patients and
Principle Duties and Responsibilities
To carry out care as allocated by the Hospice at Home Service and
planned by the Community Nursing Team.
To use own initiative to adapt care in the event of a sudden change in the
patient’s condition, within a safe competency framework.
To be aware of own limitations and to seek help including nursing or
medical support as required.
To be competent to assist patients to take oral medications as prescribed.
To be aware of the normal working and monitoring of basic patient aids e.g.
urinary catheters, colostomies, PEG tubes and syringe drivers.
To maintain a safe working environment for self, patient, carers and
To be aware of and adhere to all appropriate policies and procedures.
To work collaboratively with other members of the multidisciplinary team.
To communicate clearly and effectively with patients, carers, health and
social care professionals.
To listen and respond with patience and empathy in sensitive situations.
To maintain accurate and timely patient records
To maintain regular contact with the Hospice at Home team e.g. via phone
or email as required to fulfil service provision.
To complete claim forms regarding visits and expenses at monthly intervals
or as carried out as required
To attend a minimum of 2 Hospice at Home Team meetings per year
Education and Development
To maintain own personal and professional development by attending study
days and training sessions as required.
To be aware of the latest developments within the Hospice at Home Service
and the wider hospice.
To be up-to-date with all mandatory training and competency
To assist with the induction and training of new Hospice at Home Staff e.g.
new staff shadowing experienced staff.
To provide personal care including washing, dressing, feeding and toileting
for dependent patients in their home environment
To work within recognised manual handling guidelines.
To risk assess and take appropriate action in unpredictable working
To demonstrate safe and appropriate use of hoists and manual handling
To work within confined spaces and in a variety of different patient home
To be capable of driving distances and in unfamiliar locations.
To follow policies and procedures pertaining to bodily fluids and infection
To work flexibly and manage unpredictable situations and changing work
demands e.g. breaking bad news and coping with stressful situations.
To maintain concentration in a potentially disruptive or emotionally charged
To remain calm and have due regard for safety when driving at night and in
adverse weather conditions.
To maintain attention when driving distances in unfamiliar areas.
To be competent to map read and route plan.
To be confident to carry out all duties and responsibilities as a lone worker.
Health and Safety at Work Act
It is the responsibility of all employees to comply with the Health and Safety at
Work Act 1974 ensuring that safe working practices are adhered to and that
potential hazards are reported without delay to the appropriate office.
Job Description Agreement
This job description is subject to review. The post may include other duties and
responsibilities as determined by the appointing officer in consultation with the
post holder. It is not a rigid or inflexible document but provides guidelines of the
duties expected while in post. The job description will be reviewed and
amended in the light of changing professional demands. This post is subject to
Cotswold Care Hospice Terms and Conditions of Service.
Job Holder’s Signature: ……………………….. Date: …………………
Line Manager’s Signature: ……………………… Date: …………………
COTSWOLD CARE HOSPICE
Job Title: Healthcare Assistant (Bank) - Hospice at Home
ESSENTIAL DESIRABLE METHOD OF
The qualities without which a Extra qualities which can be ASSESSMENT
post holder could not be used to choose between
appointed candidates who meet all the
Evidence of previous Up to date mandatory
professional training relating to training e.g. infection control, Application
QUALIFICATIONS patient care moving and handling, Form
medication awareness. Certificates
NVQ level 2
Evidence of experience of Evidence of working in a
working as a Carer ideally multidisciplinary team Application
EXPERIENCE providing support to frail/ infirm Evidence of recent Form
clients or people with life- experience in a community Interview
limiting illnesses based healthcare setting References
Evidence of working Recent work experience in
independently without direct palliative or end of life care
Good basic written and verbal Basic computer literacy
skills Able to organise own work Application
SKILLS Able to communicate load, work under pressure Form
effectively with patients, carers and forward plan Interview
and health care professionals Able to communicate References
Able to maintain clear, distressing information with
accurate, and timely patient sensitivity to patients, carers
records and staff
Able to map read and route
Knowledge of basic risk Awareness of hospice
assessment to promote and philosophy Application
KNOWLEDGE maintain safe working Introduction to Palliative Care Form
environment course Interview
Basic needs assessment skills Basic understanding of References
Awareness of symptom control syringe driver use and
Confident and self sufficient Self motivated to maintain
Aware of when to seek own clinical development Application
PERSONAL support and guidance Awareness of professional Form
ATTRIBUTES Respectful of patients’ and boundaries Interview
(Demonstrable) carers’ own values and beliefs Used to working as part of a References
Reliable, good attendance team - acknowledging the
record and good time keeping contributions of others
Responsive to feedback and
Empathetic to patients, carers
Requirement to attend Recent CRB check
minimum of 2 H@H team Application
OTHER meetings per year Form
(Please Specify) Requirement give availability Interview
of a minimum of 3hours x 4 Document
days shifts a week Check
Car owner/ driver