Why Ingram Micro Logistics Also Wants to Run Its Operations Backwards (Slides)

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  Why Ingram Micro
Logistics Also Wants
to Run Its Operations
     Backwards
  Courtesy of the
  Small Business Computer Consulting Blog
  http://blog.sphomerun.com
  Creative Commons Image Source: Flickr Nick Saltmarsh
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 Logistics Also
 Need to Smoothly
 Run in Quite a
 Different Direction
 —in Reverse
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 When a Product
 Has to be
 Recovered From
 Customers
 for Repair
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 or to Credit the
 Customer’s
 Account,
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 Reverse Logistics
 are Required
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 They Offer
 Advantages in
 Costs & Customer
 Retention —
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 Two Advantages
 that Lead Ingram
 Micro Logistics to
 Emphasize This
 Part of its Service
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       The Benefits of
      Better Reversing
        in Logistics
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 A Logistics
 Process that Gets
 the Products Back
 Onto Shelves,
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  Where They
  Can be Sold, is a
  Better Solution
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 Interacting with
 the Customers
 When Returns
 Occur is Also
 an Opportunity
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  To Compare What
  the Customers
  Want and What
  They Get,
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   Meaning Better
   Marketing and
   Higher Customer
   Satisfaction
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  Ingram Micro
  Logistics Uses
  Reverse Logistics
  Intelligence Tools
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 and Risk
 Management to
 Move Towards the
 Best Compromise
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 Between Customer
 Satisfaction,
 Reseller Stocking,
 and Supply Chain
 Efficiency
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        Prevention
     Better Than Cure
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 The Supply Chain
 Council, Defines
 Return of Goods as
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 One of the
 5 Key Parts of
 Supply Chain
 Management
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 (“Plan, Source,
 Make, Deliver,
 and Return”)
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 The IT Distributor
 Can Also Benefit
 From the Avoidance
 of Returns,
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 If Returns
 Management
 Handles
 Demand & Supply
 Correctly
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 How Satisfied
 Are You with Your
 IT Distributor’s
 Product Return
 Process?
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 Is a Product Return
 a “Necessary Evil”
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 or a Chance to
 Build a Better
 Customer
 Relationship?
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  Express Your
  Opinion in the
  Comments
  Section Below
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Creative Commons Image Source: Flickr Nick Saltmarsh

				
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Description: http://ComputerDistributorGuide.com SUMMARY SLIDES: Ingram Micro Logistics runs its operation backwards in order to cut costs and improve end-customer satisfaction. Copyright (C) SP Home Run Inc. SP Home Run is a registered trademark of SP Home Run Inc. All worldwide rights reserved.
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