HOSPITALITY MANAGEMENT—INDIVIDUAL EVENT
SECTION, STATE, AND NATIONAL COMPETITION
Learning to communicate in a manner that is clearly understood by the receiver of the message is
a major task of all business people. This event provides recognition for FBLA members who
work toward improving their business communication skills of writing, speaking, and listening.
The participant may not have previously competed in this event at the national level.
Section: Each local chapter with up to 49 members may enter a maximum of three (3)
members. See the Eligibility Section at the front of this document to determine the
number of competitors your chapter may enter if your chapter has 50 or more
State: A minimum of the top five (5) places from section competition will represent their
section at the State Leadership Conference. See the Eligibility Section at the front
of this document for instances where more than five (5) will advance to the state
level. This event qualifies for a wild card entry; see the Eligibility Section at the
front of this document for wild card entry information.
National: The first, second, and third place winner in state competition will represent
California at the National Leadership Conference. Advisers and participants
should refer to the latest edition of the FBLA Chapter Management Handbook
for national competitive event guidelines.
A one-hour objective test will be administered based on the competencies listed.
OBJECTIVE TEST PROCEDURE
All participants must report at the event time listed in the program. If a participant arrives
after the testing administrator has begun giving event instructions, he/she will not be
admitted to the testing area.
All students from each school must take this test at the same testing session.
All participants must show photo identification at the time the event starts or he/she will
not be allowed to compete. A faxed copy is not acceptable.
The participant must comply with the FBLA Conference Dress Code or he/she will not be
admitted to the testing area.
Participants must furnish their own No. 2 pencils and erasers.
CA FBLA Competitive Event Guidelines 1 2013 Edition (8-1-12)
HOSPITALITY MANAGEMENT (Page 2)
Objective Test Competencies
hospitality operation and management functions
hotel sales process
hospitality marketing concepts
human resource management in the hospitality industry
environmental, ethical, and global issues
customer service in the hospitality industry
legal issues, financial management, and budgeting
current hospitality industry trends
types of hospitality markets and customers
NBEA Standards Reinforced by Event
Accounting: financial analysis
Business Law: environmental law and energy regulation
Communication: workplace communication
Information Technology: database management systems
Management ethics and social responsibility, human resource management, industry
Marketing: the marketing plan
Career Clusters: Hospitality and Tourism, Business Management and Administration
CA FBLA Competitive Event Guidelines 2 2013 Edition (8-1-12)