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Regional Telecom Training Centre   1
       Thiruvananthapuram
         GSM BILLING
            Introduction

Landline & GSM billing are different
Landline Billing: Tapes – Cartridges
No concept of CDR
Based on meter readings – OMR, CMR, etc.
Compiled after every bi-monthly period


                                            2
             GSM
            BILLING

  PREPAID          POSTPAID

  No bills for
                 Bills are issued
    prepaid
                  monthly to all
since they are
                    customers
 already paid

                                    3
                          Requirements

 Software                             Hardware

Keenan BP &
     OM
                 MSC                                     Backend &
 Integrated                    IN             SMSC
               Trichur,                                 Frontend CSR
   B&CCs                     Trichy         Hyderabad
              Ernakulam                                    terminals
   package
  at Trichy


                                                               4
         Track of Billing
Integrated customer care, billing and
 accounting platform to support a wide range
 of GSM Sevices like GPRs, WAP, IN
 Services- (B&CCs)
Philosophy – to provide convergent billing
Also takes care of order management and
 provisioning of services.

                                           5
              MSC
Every activity generates a CDR
There are 2 CDRs for every mobile to
 mobile call

 MOC               MTC

                                        6
-Objectives & Functions of B&CCS


     - Collection of CDRs from MSCs
     - Distribution of CDR to various applications
     - Provide effective & efficient customer service
     -Discounting schemes to the subscribers
     -Provisioning of both pre and post-paid billing
     - Number inventory and SIM management
     - Roaming support


                                                   7
     Components Of B&CCS

– Mediation Device

– Billing and Customer Care Module

– Decision Support System (DSS)

– Printing Sub-system

                                     8
        Mediation Device


•Mediation device converts incoming data
formats from MSC to a compatible format for
further applications as decision support
system and Billing System.
•It support the features viz. copy, format,
merge, filter, modify etc.




                                         9
     Functions of Mediation Device


• Collection
•Processing
•CDR Sequence number
•Monitoring
•Distribution
•Selection & validation
•consolidation


                                     10
A) Collection

-   Collect CDR in ASCII Format. Support FTP
    & MTP on X.25 protocols for collection.
-   Support the Sequence number validation so
    that no files are lost or duplicated.
-   If case of Mediation Device link Failure, it
    keeps track of the last CDR received and will
    start from the same.


                                                    11
    PERFORMANCE REQUIREMENT

• 10 M CDR per day & peak rate of 3 M per hour.

Support X.25, RS-232, TCP/IP interface

•




                                              12
                                                                     Annexure-I
                                                         Local Area Network
                                                         Billing Location

            Router            Decision Support System
 MSC 1
                      Central Router
           Router                 Service Provisioning     NMS
                                  Server
 MSC 2                                                          Network for Customer
                                                                Care Terminals
                                       Mediation
                                       Servers
 MSC 3
             Router

                                                         Level 1 Router       Customer care Nodes

                                  Billing Server


Up to total of 20 locations


Connectivity Between MSC and Billing Location
                                                                                       13
       Billing & Customer Care Module
                  (B&CCM)


       B&CCM can support the billing and
       accounting for the following services:
a)Wireless
i.      GSM
ii.     GPRS
iii.    WAP
iv.     UMTS
                                                14
                   b) IN Services

i.      Virtual Private Network (VPN)
ii.     Universal Access Number(UAN)
iii.    Free phone
iv.     Premium Rate
V       Pre-paid services
Vi      post-paid services
viii.   Tele-voting


                                        15
     Components of B&CCM

i.     Customer Service Module

ii.    Order Management Module

iii.   Smart Card Handling

iv.    Service Provisioning module

v.     Billing Module                16
Functions of Customer Service Module

•Account search functionality - to determine whether
the customer is an existing, former or new customer. It
also holds Address, Tel. No., E-Mail address of the
customer.
Payment Process & Collection:Direct debits can be
arranged from banks.
•Customer information Handling: Handles & maintains
Customer Record and the types of subscriptions.




                                                   17
       Order Management Module

•UNIX based System.
•Feeds all information of an account to billing system
•Fully customised GUI to enable CSR to Orders entry
•Dealer and Resellers inventory management.




                                                   18
  Smart Card Handling

• Caters to both prepaid and post-paid
subscribers.
•Assigns MSISDN groups to the IMSI
no. series.




                                     19
 Functions of the Billing System

    •Credit limit check.
    • Interconnect Agreement.
 •Support different invoice cycles including annual,
 monthly, bi-monthly, quarterly, weekly and even
 daily cycles.
 •Apply taxes from multiple jurisdictions (country,
 state, city etc.).
*Support Invoice formatting
*Support Invoice dispatch


                                                  20
   Service Provisioning Module
• Provisioning of service features by managing
the databases of HLR, AUC etc.
• Creation/ Deletion of Subscribers
•Activation/ Deactivation of new services.
•SIM allocation and activation.




                                                 21
        Decision Support System (DSS)

Decision Support System is a software tool, which
addresses the issues like customer satisfaction,
competition, falling prices, customer loyalty etc.
Objectives of DSS:
•To help in acquiring the best customer
•To keep customers satisfied
•Improve the profitability of services



                                                     22
     Arrangements at Billing Center - Trichy
         OMCR / Billing /
              IN
           Terminals        MAIN ACDB
            ACDB

                                                                    Billing Server ACDB




                                                  C D                G H    I   J
                                        A     B            E    F                   K L     M N        O   P
                                                                                                                 Q       R

                                                                                                                Develop
                                        BP                                                  TT                   ment
                                        &         OM                                                   ICB
                                                                            MED 2            &
                                        CS1        &       T3       MED 1           T3                  &
                                                                                          Backup 1
                                                  CS2                                                Backup 2

Billing Terminals
      Room



                                                                                             a
                                                                                                           b         c

                                                                                          Cisco      Cisco      Cisco
                                                                                          7513       7513        7206
                                                                                                                  &
                                                        Billing Server Area                L1         L1
                                                                                                                 5505
                                                                                          Router     Router
                                                                                                                Switch




                                                                                                                             23
Mediation Server Configuration

   These are SUNFIRE 4800 Servers.
   Each server is having ONE control board.
   Each will have internal HD of 72GB capacity.
   Each server is with 4 CPU and 8GB RAM
   SUN Solaris OS loaded on each server.
   Both the servers are connected directly to the
    LAN and as well as to the Cisco 7206 router.




                                              24
 Billing Server Configuration

 These are SUNFIRE 4800 Servers.
 Each server is having TWO control boards.
 Each will have internal HD of 72GB capacity
  for each Mother board.
 Each server is with 4 CPU and 8GB RAM
  (2 Nos).
 SUN Solaris OS and Oracle loaded on each
  server.
 Both the servers are connected directly to the
  LAN through Cisco 5505 switch.


                                             25
Backup Servers Configuration


 These are SUNFIRE280R Servers.
 Each will have internal HD of 72GBX2
  capacity.
 Each server is with 1 CPU and 1GB RAM
 SUN Solaris OS loaded on each server.




                                          26
      GSM Services
   TWO Types of Services
–PRE PAID
–POST PAID




                           27
              PRE-PAID Tariff
Initial Charges on taking the connection

     Initial SIM value/activation charges
i     (inclusive of service tax Rs.9.52)    Rs 200

ii   Free talk value on initializing the SIM Rs 50



                                                 28
                         PRE-PAID Tariff
 i    Card Values (Rs.)                                300          500 1000 2000
ii    Fixed Charges *(Processing Charges)            102.07         102 104 2.09
iii                Service Tax (8%*) (Rs. )           22.22         37 74.1 148
iv    Net call Value (Rs.)                           175.71         361 822 1850
v     Validity (in days)                               30           45 60 90
vi    Grace Period (in days)                           15           15 15 15
vii   Additional Grace Period for SIM only (in days)   60           60 60 60
a. Validity starts from the date of latest recharge.
c. During the grace period, no calls shall be allowed except emergency (toll free) & IVR
calls.
d. The unutilized balance amount of the previous card can be carried forward in case of
renewal within the grace period, other wise it shall lapse.
e.     The SIM number can be re-activated with additional period of 60 days beyond even
the grace period of 15 days for all Card values , the credit balance will lapse but the
subscriber will not have to pay activation charges.                                    29
f.
                             PRE-PAID Tariff
                                          Outgoing

                                                            Rs./min      Pulse in seconds
                            Particulars                   (all 24 Hrs)      (all 24 Hrs)
(I) Calls within the same Circle
    (a) Cell to Cell                                         2.20              30
    (b) Cell to Fixed Line i/c WLL(M)                        2.40              30
(II) STD Calls
    (a) Cell to Cell                                         2.40              30
   (b) Cell to Fixed Line i/c WLL(M)
                                              0-500 kms      2.40              30
                                               >500Kms       3.60              30

DSI )II(                                    NTSP rep sA


              No charge for incoming calls
                                                                                    30
                       PRE-PAID Tariff
OPTIONALSERVICES       Sl               PARTICULARS                   Rate(Rs.)      REMARKS
                                                                                  Maximum 160
  A    SMS                                              O/G            Rs.0.60    characters
                                                                                  Maximum 160
                              Per message               I/C             Free      charatcters
  B    ROAMING              1 Roaming
                   a          Rental/Subscription                       Free
                              Call Charges (including
                   b          Airtime plus IUC)               As per Plan-325
                                                                                   Maximum 160
                   c          SMS (O/G)                                  0.6      Character
                                                                                  Maximum 160
                   d          SMS (I/C)                                 Free      charatcters

       MISCELLAN                                                                  No upfront
  C    EOUS                 1 Voice mail facility                       Free      charges
                                                        Recording       Free
                                                        Retrieval   O/G charges As per plan
                            2 CLIP                                     Free
                            3 Call waiting/call hold                    Free
                                                                                  Per call plus
                              Call Forwarding (only                               actual termination
                            4 within same SA)                             2       charges
                            5 SIM Replacement Cost                      200       on each occasion
                              Replacement of
                            6 defective SIM                              nil      on BSNL's fault.

                                                                                               31
                             POST PAID tariff
  I         Initial Amounts on taking the connection
  i                                      Registration Fee              Rs.        500
 ii                         Activation Charges (one time)              Rs.        200
iii                     Security Deposit
       a. Local                                                        Rs. 1000
       b. Local + STD                                                  Rs. 2000
       c. Local + STD + ISD                                            Rs. 3000
       d. Roaming (additional)                                             Nil
      Registration amount is non-interest bearing and adjustable in the first bill.
      Registration amount not applicable in cases where connection is available
      immediately on demand.
      In such a case payment for one time charges such as security deposit (where
      applicable) and activation charges may only be received.


                                                                             32
                                                   POST PAID tariff
                                                                     Plan-225                        Plan-325                         Plan-525
    (a) MONTHLY RENTAL(Rs.)                                                 225                             225                               225
    (b) Plan Charges for concessional usages per month(Rs.)                    NIL                            100                             300
    Call Charges (Including Airtime plus IUC) in Rs. per minute
                           Particulars                         P e a k ho urs     Off pe a k     P e a k ho urs     Off pe a k   P e a k ho urs     Off pe a k
                                                                                   ho urs                            ho urs                          ho urs
                                                                    9 a m to      1 0 pm to        9 a m to         1 0 pm to      9 a m to         1 0 pm to
                                                                   1 0 :0 0 P M      9 :0 0 AM    1 0 :0 0 P M      9 :0 0 AM     1 0 :0 0 P M      9 :0 0 AM

1                                                                OUTGOING
    (I) Calls within the same Circle
       (a) Cell to Cell
                        (i) Pulse rate in seconds                    15               15             15               15             15               15
                           (ii)Charges per minute                   2.20             2.20           1.40             1.40           0.40             0.40
      a) Cell to Fixed Line i/c WLL(M)
                       (i) Pulse rate in seconds                     15               15             15               15             15               15
                           (ii)Charges per minute                   2.40             2.40           1.80             1.80           1.20             1.20
    (II)STD Calls
                                 (a) Cell to Cell
                        (i) Pulse rate in seconds                    15               15             15               15             15               15
                                 (Rs. per minute)                   2.40             2.40           1.80             1.80           1.80             1.80
          (b) Cell to Fixed Line i/c WLL(M)
                        (i) Pulse rate in seconds                    15               15             15               15             15               15
                    0-200 kms (Rs. per minute)                      2.40             2.40           1.80             1.80           1.80             1.80
                >200-500 Kms(Rs. per minute)                        2.40             2.40           2.40             2.40           2.40             2.40
                     >500 Kms(Rs. per minute)                       3.60             3.60           3.60             3.60           3.60             3.60
    (III) ISD Calls                                                                                      As per PSTN
                 POST PAID Tariff
*No security deposit (for local/STD) connection from following
categories:
   •BSNL employees
   •Existing BSNL subscribers upon request. Conditions
   apply
   •Bank employees,
   •Central/ State Government & Central PSU's
   •Corporate Customers ( minimum 5 connections in
   corporate name)




                                                            34
                          POST PAID Tariff
Sl                     PARTICULARS                         Rate(Rs.)      REMARKS
     1   Messaging
                 P lan-225 & RTP     O/G   Same SA            0.6
                                           Outside SA         0.6      per message. Maximum
                                           While roaming      0.6      160 characters
             P lan-325 & P lan-525   O/G   Same SA            0.6
                                           Outside SA         0.6
                                                                       per message. Maximum
                                           While roaming      0.6      160 characters

                                     I/C                      Free     Maximum 160 charatcters
                                                                       per month( applicable only
     2   Unlimited SMS                     Same SA            200      in Plan-525)
     3   Group messaging                   Rental             100      per month
                                     O/G   Same SA            0.6       per message. Maximum
                                           Outside SA         0.6           160 characters




                                                                                      35
                           POST PAID Tariff
C. MISCELLANEOUS
  Sl                             P ARTICULARS     Rate(Rs.)             REM ARKS

       1   Voice mail facility                      Free      No upfront charges
                                     Recording      Free
                                     Retrieval   O/G Charges As per plan
       2   CLIP                                     Free
       3   CLIR                                      NA
       4   Call waiting/call hold                   Free
           Call Forwarding (only                              per call plus actual
       5   within same SA)                            2       termination charges
           SIM Replacement
       6   Charges                                   200      on each occasion.
           Replacement of
       7   defective SIM                             nil      Combined fault.
                                                              on BSNL's billing at one place
           Corporate VPN                                      only. Applicable for
           (Applicable in plan-325                            Corporate Sector, PSUs,
       8   & plan-525 only)                                   Govt. organisation only.



                                                                                     36
                  POST PAID Tariff
E. WAP Service (with effect from 13.3.2003)




  •Activation charges       - Rs. 100
  •Monthly rental          - Nil
  •Access Charges           - Rs. 2/- per minute
  (airtime plus internet access)

  Note-1: Where the customer access's the WAP from place other than
  HPLMN, the applicable STD charges (as while roaming shall apply).
  Note-2: The provision of WAP enabled instrument is by the subscribers
  themselves.




                                                                     37
              Case Study
     Calls between home mobiles


• Kerala BSNL Mobile in Kerala
• Kerala BSNL Mobile in Kerala
  • No Prefix
  • Local Charge




                                  38
  Calls between one BSNL mobile on roaming and other home mobile


• Kerala BSNL Mobile in Kerala
• Kerala BSNL Mobile roaming in TN
  •No Prefix
  •Local Charge




                                                               39
                         Case Study
                 Calls between home mobiles


• Kerala BSNL Mobile in Kerala
• TN BSNL Mobile in TN
  •‘0’ Prefix
  •STD Charge
  • (No I/C charges)




                                              40
• Kerala BSNL Mobile in Kerala
• TN BSNL Mobile in Kerala
  •‘0’ Prefix
  •STD Charge
  • ( I/C charges)




                                 41
  Calls between one BSNL mobile on roaming and other home mobile


• Kerala BSNL Mobile Roaming in TN
• TN BSNL Mobile in TN
 •No Prefix
 •Local Charge
 • (No I/c Charges)




                                                               42
            Calls between BSNL mobiles both on roaming


• Kerala BSNL Mobile roaming in TN
• TN BSNL Mobile roaming in Kerala
 •No Prefix
 •Local Charge
 • (I/C Charges)




                                                         43
   Calls between one BSNL mobile on roaming and other home mobile


• Kerala BSNL Mobile roaming in TN
• Kerala BSNL Mobile in Kerala
  •‘0’ Prefix
  •STD Charge
  • (No I/C charges)




                                                                44
             Calls between BSNL mobiles both on roaming


• Kerala BSNL Mobile roaming in TN
• Kerala BSNL Mobile roaming in TN
 •‘0’ Prefix
 •STD Charge
 • (I/C charges)




                                                          45
  Calls between one BSNL mobile on roaming and other home mobile


• Kerala BSNL Mobile roaming in TN
• TN BSNL Mobile in TN
 •‘0’ Prefix
 •STD Charge




                                                               46
       Calls between BSNL mobile and BSNL Land Line


• Kerala BSNL Mobile in Kerala
• Kerala BSNL Land Line
  •Land line STD code - Prefix
  •Local Charge




                                                      47
      Calls between BSNL mobile and BSNL Land Line


• Kerala BSNL Mobile in Kerala
• Kerala BSNL Land Line
  •No Prefix
  •Local Land line Charges




                                                     48
      Calls between BSNL mobile and BSNL Land Line


• Kerala BSNL Mobile in Kerala
• TN BSNL Land Line
  •Land line STD code - Prefix
  •STD Charge




                                                     49
      Calls between BSNL mobile and BSNL Land Line


• Kerala BSNL Mobile in Kerala
• TN BSNL Land Line
  •‘0’ - Prefix
  •STD Charge




                                                     50

				
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