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4.03 Summarize technology used in communication Digital communication systems include… • Word processing software – Used to create documents containing primarily text • Desktop publishing software – Combines text and graphics in documents • Database software – Organizes a collection of information • Spreadsheet software – Designed for computerized worksheets • Presentation software – Used to make professional presentations Interactive technology includes… • Voice mail – The technology used for leaving messages when no one is available to answer a telephone (inexpensive) • Email – Messages are delivered from one users’ computer to another. This technology allows for instant memo composition and more informal contacts • Touchscreen computer – Allows the user to interact by simply touching a computer screen. (kiosk and e-tickets) • e-Commerce – Sales of products via the Internet E-Commerce • Advantages – Immediate access to prospective customers all over the world. – Introduction of new products and/or updating of product information instantaneously. – Less costly distribution channels or middlemen. • Disadvantages – Quality customer service may be difficult achieve. – Demand may be difficult to predict due to competition. What has been the impact of the Internet? • World Wide Web - A means of accessing, organizing, and moving information on the Internet. The Web made the Internet user-friendly by acting as a large library of information. Web page Web site Hyperlink Web address Web browser Blog • Search engine - A software program that searches web sites about a topic. For example, two of the most popular search engines are Google and Yahoo. 4.03 Quiz 1. What does digital communications include? 2. What does interactive technology include? 3. Name 1 advantage of e-commerce. 4. Name 1 disadvantage of e-commerce. 5. Define search engine. BONUS: Name the 2 most popular search engines.
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