Write up a service contract for mobile computer repair services with this downloadable agreement template.
- The form covers both onsite residential computer servicing at the customer’s home, and pick-up of the computer for offsite repairs at the technician’s workshop.
- The customer is responsible for backing up all data and files, and for removing all disks and other media.
- The template includes clauses for certified warranty work, if applicable.
- Payment for services is due upon completion. Specially ordered parts must be paid for in advance.
- The contract includes limitation of liability and indemnification provisions, to protect the service provider from lawsuits and claims for damages.
- The Appendix lists the services provided, in-home requirements, fee schedule, and available service hours.
This Mobile Computer Repair Service Agreement is a generic legal form which can be used anywhere.
[NAME & LOGO OF COMPUTER SERVICE PROVIDER] MOBILE COMPUTER REPAIR SERVICE AGREEMENT Contract Date: Customer: Address: The following terms of service apply to both on-site and off-site service and repairs. 1. Parties [NAME OF COMPUTER SERVICE PROVIDER] is referred to throughout this Agreement as “PROVIDER”. The above noted customer is referred to throughout this Agreement as “You” or “Customer”. 2. Services and Support PROVIDER will provide You with computer repair, diagnostic and troubleshooting services (the “Services”) specified in the attached Appendix A , which forms part of this Agreement. PROVIDER will provide free support for a period of _________ days following the completion of the Services. 3. Warranty (Choose the applicable provision below, and delete the other.) PROVIDER is certified to perform warranty repairs or upgrades on _______________________ hardware. Warranty work will only be covered if it is related to the Services billed on the invoice. Unrelated Services will not be covered by the warranty and may be charged accordingly. PROVIDER has limited certification to perform warranty repairs or upgrades on ___________________________ hardware, however, any repairs made by PROVIDER may void the factory or supplemental warranty on Your computer or device. If Your computer or device needs repair and is covered by warranty, it is recommended that You contact the supplier that sold or manufactured the equipment for information about repairs covered under warranty. Upon request, PROVIDER will report the problem to the manufacturer, contact technical support, and schedule repair service for Your computer or device. PROVIDER may recommend replacement parts, but You remain responsible for all such replacements. 4. Billing and Payment (a) The Services will be billed in accordance with the fee schedule set out in Appendix A. Charges will be calculated in quarter-hour increments, with a minimum service time of one-half hour. All invoices are subject to applicable taxes. (b) PROVIDER will give You an estimate of costs before performing any Services, however, estimates are not guaranteed. If actual costs will exceed the original estimate, You will be informed. You can then either authorize PROVIDER to continue the work or to stop when the estimate limit has been reached. (c) Payment in full is due upon completion of the work. Any parts, hardware or software ordered specially for Your equipment must be paid for in advance. (d) Payment may be made by cash, credit card, Paypal, or debit. [Address], [City], [State / Province], [Zip / Postal Code] Phone: __________ Fax: ___________ Website: ____________________ -2- (e) If You are unhappy with the Services or if the Services cannot be completed, You will be refunded for any amounts already paid. 5. PROVIDER’s Obligations PROVIDER will, whenever practicable, perform the Services in Your residence. Provided, however, that You agree to allow PROVIDER to remove a PC from the residence in order to perform the Services at PROVIDER’s shop facility, if PROVIDER deems it necessary. PROVIDER will perform the Services in an honest, reasonable, timely and considerate manner. 6. Customer’s Obligations (a) You agree to make available to PROVIDER all computer programs, data and documentation required by PROVIDER to complete the Services. (b) You agree that prior to PROVIDER performing any Services on Your PCs, peripherals, devices or equipment, it is Your responsibility to: (i) Back up all data, software, files and information stored thereon; and (ii) Remove all disks, cassettes, tapes, DVDs, film or other media from such devices. You agree that whether or not You have requested back-up services from PROVIDER, PROVIDER shall not be liable under any circumstances for any loss, damage, disclosure, alteration or corruption of or to any data, software, files, information, disks, cassettes, tapes, DVDs, film or other media. (c) You are responsible for ensuring that all PCs are protected with up-to-date antivirus software. PROVIDER can install such software for You, at the rates set out in Appendix A. (d) You hereby authorize PROVIDER to install any software on Your computer(s) which is necessary to perform the Services. All such software will be deleted or uninstalled upon completion of the Service, if requested. (e) You must take delivery of Your computer and/or equipment within ________ days following completing of off-site repairs. If You fail to do so, You will be charged a storage fee of $______ per day. 7. Guarantee All Services are guaranteed for ________ days from the completion date. If any Service is found to be incomplete, incorrect, or defective, PROVIDER will correct the problem free of labor charges. You agree to pay for any additional parts that may be required. 8. Certification PROVIDER technicians are ___________________________________________ certified service technicians. (Fill in the qualifications of Your technicians), and PROVIDER’s service center is an ____________________________________ authorized service center. 9. Limitations to Services PROVIDER shall not be liable for any failure or delay in performance of the Services which is due to any cause beyond its control. PROVIDER reserves the right to refuse to perform the Services on the basis that the minimum system requirements are not met or the technical needs (including wiring or physical or technical barriers) or other requirements of the Customer are unusual or extensive and beyond the scope of the terms of service, in the sole determination of PROVIDER. [Address], [City], [State / Province], [Zip / Postal Code] Phone: __________ Fax: __
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