CITIBANK BROKERAGE ENHANCED Citibank Singapore by liaoqinmei

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									CITIBANK BROKERAGE - ENHANCED TRADING PLATFORM

FREQUENT ASKED QUESTION

1.   What channels are available for trading?

2.   What are "Receivables"?

3.   When can I make use of my "Receivables"?

4.   Why am I am unable to see all my transactions reflected under Transaction History or Contract
     Notes?

5.   What are the instruments available for trading?

6.   What are the fees and charges for the Hong Kong Market?

7.   What are the types of orders available for trading?

8.   What do you mean by “Stop Loss Limit price”?

9.   What do you mean by “Lowest Selling Price”?

10. How long are my orders valid for?

11. How can I search for stock quotes of the securities that I wish to trade in the Singapore, U.S. and
    Hong Kong markets?

12. Where can I view bid/ask volume and price?

13. Can I place stop loss orders for the Singapore, U.S. and Hong Kong markets?

14. How does Stop Loss Limit Order work?

15. Can I place GTD for Stop Loss orders?

16. Can I insert a higher “Lowest Selling Price” than the “Stop Loss Price”?

17. What is “Price Monitoring Status”?

18. What do the following symbols (<, >, ^, V) mean?

19. Can I subscribe to “Streaming Quote Service” for only 1 market?

20. What is the subscription fee for 1 month of “Streaming Quote Service”?

21. Can I get a refund if I wish to reverse my subscription to “Streaming Quote Service”??
22. Can I use other currency denominated settlement accounts to pay for “Streaming Quote Service”?

23. When will “Streaming Quote Service” be available to me after my subscription?

24. What is the minimum system requirement to view “Streaming Quote Service”?

25. When is the subscription end date for my service if I were to sign up during mid-Month?

26. Can “Advance Charting” be used as an in-depth research tool?

27. What is “Company Profile”?

28. What is “Block Trades”?

29. How to derive “Block Trades (At Ask Price)” and “Block Trades (At Bid Price)”?

30. Will I able to see other indices apart from STI, S&P 500, HSI and Nasdaq?

31. What is “Warrant Finder”?

32. What is “Market Calendar”?

33. I cannot find my “Watchlist” and price alert, what can I do?
1. What channels are available for trading?
   Citibank Online
   This online service is available 24/7. Simply login to Citibank Online to trade securities listed on the
   Singapore, U.S., and Hong Kong markets.



   Citibank Brokerage Hotline at 6333 3223
   This service is available from Mondays to Fridays, 8.30am to 5.00am. Call our Brokerage Officers to
   trade securities listed on the Singapore, U.S., and Hong Kong markets.



2. What are "Receivables"?
   Receivables are sales proceeds from your successfully executed "Sell" orders in the U.S. and Hong
   Kong markets. With Citibank Brokerage, you can use Receivables to fund "Buy" orders in the U.S.
   and Hong Kong market.



3. When can I make use of my "Receivables"?
   Receivables can be used to fund “Buy” orders from Sales proceeds in the U.S. and Hong Kong
   markets up to settlement date (T+3 for U.S. market, T+2 for Hong Kong market).

   The Receivables amount will be credited into your cash settlement account after 9 pm (Singapore
   time) on T+3 for U.S. market, T+2 for Hong Kong market.



4. Why am I am unable to see all my transactions reflected under Transaction History or Contract
   Notes?

   Only the latest 90 transactions within any date range will be reflected.



5. What are the instruments available for trading?
   Singapore Market

       1. Ordinary stock e.g. S12 (Sing Tel, Lot size 1000), S15 (Sing Tel, lot size 100), S55 (Singapore
          Airlines)
   The U.S. Market

        1. Ordinary (Common) stock on Nasdaq, e.g. MSFT (Microsoft);NYSE e.g. IBM ; OTC (Freddie
           Mac)

        2. American Deposit Receipt (ADR), e.g. CHA, (China Telecom ADR);SHI (Sinopec Shanghai ADR)

        3. Exchange Traded Funds (ETF), e.g. QQQQ (Nasdaq 100 Trust),SPY(UTS SPDR TRUST)

    Please note that only DTC eligible US securities will be offered for trading.

    Hong Kong Market

        1. Ordinary stock e.g. 00001 (Cheung Kong), 00005 (HSBC Holdings)

        2. Exchange Traded Funds (ETF) e.g. 2801 (iShares MSCI China Index ETF)

        3. Listed Warrants



6. What are the fees and charges for the Hong Kong market?


               Trade Value                     Online                               Phone
        Min commission
                                              HKD 120                          HKD 180
        (per contract)
        Below HKD300,000                        0.30%                               0.40%

        HKD300,000 and above                    0.20%                               0.30%

                                         Other Fees and Charges

        Stamp Duty                                      0.10% of contract value

        Transaction Levy                                0.003% of contract value

        Trading Fee                                     0.005% of contract value

                                    0.02% of your monthly average stockholding balance, up to
        Custodian fees
                                             maximum of HKD 600 every six months*
    * Waived for 2011 only




7. What are the types of orders available for trading?
   All “Buy” and “Sell” Orders can be submitted as limit orders (i.e. orders can be executed at a price
   which will be the same as or better than the order price).
    “Sell” Orders can also be submitted as Market Order or Stop Loss Limit Order.

    Market Order (Sell) – An Order type that is available in the U.S. market and is submitted to the U.S.
    market to be executed at the best available current price.

    Stop Loss Limit Order (Sell) – An Order type that is available in all three Singapore, U.S. and Hong
    Kong markets. This type of order is submitted to the markets with lowest selling price when the stop
    loss limit price has been triggered.



8. What do you mean by “Stop Loss Limit price”?
    This is the triggered price for your sell order to be sent to the market for queuing/execution.



9. What do you mean by “Lowest Selling Price”?
    This is the selling price of your stop loss limit order that will be sent for queuing/execution when the
    triggered price is hit. This price set has to be lower than your triggered “Stop Loss Limit Price”.



10. How long are my orders valid for?
    Your “Good for the day” order expires at the end of the trading day. “Good till date” (GTD) order is
    valid up to 30 calendar days for Singapore, U.S. and Hong Kong markets.

    Remember to check your order status at the end of the trading day. If you would like to continue
    with a lapsed order on the next trading day, please submit a new order.



11. How can I search for stock quotes of the securities that I wish to trade in the Singapore, U.S. and
    Hong Kong markets?
    You can use “Stock Symbol Guide” to search stock quotes by entering company name with the help
    of “Containing” and “Starting With” functions.



12. Where can I view bid/ask volume and price?
    Clicking on “Quick Quote” in the “Trade Now” page will display the bid/ask volume and price.
13. Can I place stop loss orders for the Singapore, U.S. and Hong Kong markets?
    Yes, you can place stop loss orders for all markets under “Stop Loss Limit function” under “Trade
    Now” page.



14. How does Stop Loss Limit Order work?

    Stop Loss Limit Order is a normal order with respect to a sale instruction (with a specified Lowest
    Selling Price and a pre-set Stop Loss Price) which you may place with the Singapore, U.S. and Hong
    Kong markets for processing during the continuous trading session on any relevant trading day.

    As the last traded price is used to determine if the Stop Loss Price has been triggered, the opening
    price of the continuous trading session may be adopted for the earliest triggering of a stop loss
    order placed on the relevant trading day.

    Once the order is triggered at the Stop Loss Price on any trading day, the sale instruction will be
    carried out at or above the Lowest Selling Price in the same way as a normal order except that any
    unfilled order (in whole or in part) will lapse at the end of the same trading day and will not be
    carried forward to the following trading day. Therefore, even if the Stop Loss Price has been
    triggered, the stop loss order may not be executed (in whole or in part).



15. Can I place GTD for Stop Loss orders?

    Yes, Good-Till-Date (GTD) feature is available for stop loss order in the Singapore, U.S. and Hong
    Kong markets and it allows you to select up to 30 calendar days as expiration date until which such
    order shall be valid so long as the Stop Loss Price has not been triggered yet. Any un-triggered order
    will be cancelled when the market closes on the expiration date.



16. Can I insert a higher “Lowest Selling Price” than the “Stop Loss Price”?

    No. “Stop Loss Price” must always be greater than “Lowest Selling Price”.

    Lowest Selling Price must not be lower than USD/HKD/SGD 0.01 and 90% below the Stop Loss Price.



17. What is “Price Monitoring Status”?
    “Price Monitoring Status” is only available for Stop Loss Limit Order. This status would suggest that
    your order is still under monitoring and have not been sent to the exchange.
18. What do the following symbols (<, >, ^, V) mean?
   The following symbols associated to some of the fields would suggest that fields can be sorted in
   ascending/descending order.



19. Can I subscribe to “Streaming Quote Service” for only 1 market?
   No, subscription to “Streaming Quote Service” is a bundled package for all three Singapore, U.S. and
   Hong Kong markets only.



20. What is the subscription fee for 1 month of “Streaming Quote Service”?
   The fee is USD 150 for 1 month.



21. Can I get a refund if I wish to reverse my subscription to “Streaming Quote Service”?
   The streaming quote bundled package will run for the period subscribed. There is no refund policy.



22. Can I use other currency denominated settlement accounts to pay for “Streaming Quote Service”?
   Yes, you may use another currency denominated settlement account to pay for “Streaming Quote
   Service”. Prevailing FX rates will apply.



23. When will “Streaming Quote Service” be available to me after my subscription?
   If the subscription is made before 10 pm from Monday to Saturday, “Streaming Quote Service” will
   be activated the next working day upon successful deduction of your account.

   If subscription is made after 10 pm from Monday to Saturday, “Streaming Quote Service” will be
   activated 2 working days upon successful deduction of your account.


24. What is the minimum system requirement to view “Streaming Quote Service”?
   The minimum requirements to view “Streaming Quote Service” are as below:
   Hardware
   200MHz CPU or higher
   128MB RAM (32MB RAM Free)

   System
   Microsoft Windows 95/98/2000/NT/XP/VISTA
   IE5.0 or higher with Microsoft VM
   Network
   TCP/IP port 8044 or 443 should be ready for connection.
   Modem 56 kbps or above, broadband for internet access, or lease line

   Plug-in
   With Sun JRE (all languages) Version 6 Update 7

   Please note that “Streaming Quote Service” may not be available behind corporate firewalls that
   prohibit the use of plug in.


25. When is the subscription end date for my service if I were to sign up during mid-Month?
   Your subscription end date is 1 month from your subscription start date.

   For example: if you subscribe on 15 July, the service will expire on 15 August.



26. Can “Advance Charting” be used as an in-depth research tool?
   Yes, this service is available for you as an advanced research tool.



27. What is “Company Profile”?
   “Company Profile” allows you to search for in-depth company related information such as dividends,
   stock price and company related news.

   This service is only available for the U.S. and Hong Kong markets.



28. What is “Block Trades”?
   “Block Trades” allow users to track big ticket buy/sell order in terms of Turnover and Volume. This
   service is only available for the Singapore and Hong Kong markets.



29. How to derive “Block Trades (At Ask Price)” and “Block Trades (At Bid Price)”?
   Block Trade (At Ask Price) = Volume of Block Trade (At Ask Price) / Total Volume of Block Trade

   Block Trade (At Bid Price) = Volume of Block Trade (At Bid Price) / Total Volume of Block Trade
30. Will I able to see other indices apart from STI, S&P 500, HSI and Nasdaq?
   Yes, delayed worldwide indices data are available in “Quick View” under “My Tools” page.



31. What is “Warrant Finder”?
   “Warrant Finder” allows you to conveniently search for the warrant that you wish to trade. Search
   criteria include expiry date, premium (%), Imp Vol (%), strike price and many more.

   This service is only available for the Hong Kong market.



32. What is “Market Calendar”?
   “Market Calendar” allows users to track market information on the different categories such as
   corporate actions and stock information on a calendar date selection basis.



33. I cannot find my “Watchlist” and price alerts, what can I do?
   Due to the change in our service provider, you will have to login to brokerage services under “My
   Toolbox” and recreate a new watchlist and price alerts.

								
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