BlackBerry / ISP

							Ashutosh Sharma                                                                Independent Consulting
Door No: 251/19, Patel Nagar,                                                           +91-8393935293
Maholi Road, Mathura,                                                                   ashutoshmtr@yahoo.com
(UP) - (INDIA) PIN - 281001

                        Seasoned Product Trainer with BlackBerry skills

What I’m typically doing….
“BlackBerry Coach & Support technical” - Provide easy understanding for BlackBerry Supports, Training and
solutions developments for Corporate & Individuals like BlackBerry beginners, intermediate and advanced
corporate Clients. Committed to excellent services & client satisfaction as well as Setup & supporting BIS & BES
environment on Individual & corporate level for Airtel valued customers.

Experience….
• Training (Sales, Product & Soft Skills) • Training Needs Analysis (TNA)     • BlackBerry Application Support
• Content Development                     • Desktop Support / Troubleshooting • Email Administration

Managerial environment….
       Sales & Marketing skills
       Working as a Team with Managing & leading skills & Strong interpersonal skills.
       Strong written and oral communication skills.
       Team motivation, Goal congruent & Resource optimum utilization.
       Effective strategically decision-making & scheduling of Training for carriers.
       Corporate communication with Carriers.

Technical environment….
       BlackBerry Server Installation, maintenance, with the utilization of BB tool kit.
       Operating Systems: Windows Vista, XP/2000/NT (workstation & server), Windows 95/98/ME, MS-DOS,
        Linux (redhat-5)
       Hardware skills: Extensive experienced in PC (desktop & laptop) upgrades, configuration, maintenance,
        troubleshooting, and repairs.
       Web development: HTML/CSS. Extensive site management experience. Some JavaScript.
       Security: General system security with an emphasis on malware prevention and elimination
       Microsoft Office (Outlook, Word, Excel, Access, PowerPoint, etc.),
       Mail Server: M.S. Exchange & Lotus Notes R 7.
       Internet Explorer, Firefox, Chrome, Opera, Netscape, Outlook, Outlook Express.
       Networking: Ethernet & Wireless Networking (802.3), (802.11).(802.15.1)(802.16e) (802.20)

University degrees – Certifications
        Bachelor of Science (Live Science) from Bheem Raav Ambedkar University Agra (1999) with 2nd Division..
        B.E-Commerce (Bachelor of Electronic Commerce) from Dr. Bheem Raav Ambedkar University Agra (2003) with 1st Division.

        Computer Hardware and Networking (2003)
        BlackBerry Certified Support Associate T1 v4.1+BIS, T2 v4.1+BIS,
        MCP & CLP (clear Exam -720; Pursuing 721 & 722)

        Hindi: Native
        English: Fluent
        Born 27th December1981
        Marital Status – Married
        Hobbies: To watch Movie & Listening Music
                                       Mission Review – 2009 - till date


Wipro Infotech (Project: Bharti Blackberry)

» Job description

    Designation – BlackBerry Support Engineer cum Trainer (Wipro on Role)
    Duration – Since Nov2009 to till date
    Job Profile:
I am reporting to Operation Manager & Project manager directly. Under their supervision, I have to assist all end-
users for any issue related to Blackberry (Product of Research in Motion) email device that work on push-based
technology. Impart On-demand training in BlackBerry division for Technical & Sales associates.

Principal Duties and Responsibilities:

       Performing & Managing testing on BlackBerry (RIM) products on behalf of Bharti Airtel ltd. for pen India.
       Analyze the market & sales trend, Develop & deliver the content & boost up the BlackBerry sales force.
       Handling Critical Escalation of VIP & VVIP Individual & corporate customers.
       Training & Managing to BlackBerry Support (Product , Process - Technology & soft skills Training)
       Content developments (researching, writing, gathering, organizing, and editing information) for Training desk
       Target Audience for contents – Wipro L1 Team & Bharti Airtel BlackBerry Sales / Technical Sales Team
       Provide Blackberry Technical & Sales Training support to Airtel Pen India.
        BIS & BES based training to new Wipro
       Blackberry Enterprise Server Support. (With MS Exchange & Lotus)
       Provide the Backend support for BlackBerry customers as well escalate the same to RIM, if require.
       Managing Black Berry solution camps for Corporate
       Installation of Blackberry Enterprise Server on Lotus & Exchange platform.
       Troubleshooting of Blackberry Enterprise Server and Blackberry Web Client.


                                              Mission Review – 2008 – 2009


Marketstar (Blackberry India)

» Job description

    Designation – BlackBerry Training Manager (South India)
    Duration – Since Feb 2008 to Oct 2009
    Job Profile: Provide & Schedule the Blackberry Training to Carrier Managers and Mobile stores.
    Reporting to: National Territory Trainer & Asia Pacific Training Manager

Principal Duties and Responsibilities: Typical work activities are likely to include:

       Carrying out training needs analyses: the level of people's knowledge can vary greatly, so I have delivered
        the sessions on the basics of Hand held Operation & Its Functionality & how to use the latest OS.
       Designing Training materials and other documents such as handouts PDF, PPT, manuals and exercises;
       Organizing and marketing courses to meet the needs of learners and demands of business;
       Preparing the learning environment and resources, including setting up BlackBerry Hand Devices.
       Scheduling training programs to clients either in a group classroom setting, online through an e-learning or
        Virtual Learning Environment (VLE), & Webx or on a one-to-one basis;
       supporting and coaching learners using the VLE or self-learning packages;
       evaluating the effectiveness of the training and course outcomes;
       liaising with other bodies, such as external course providers, employers, clients, examining bodies and
        software companies;
       keeping up to date with relevant systems, Application software and online training technology;
       Dealing with administrative records.
       Establish and maintain professional rapport with Carrier Management like Airtel, Vodafone &Reliance to
        ensure their support to improve BlackBerry Sales in India.
       Build productive relationships with store managers.
       Conduct Mobile Store visits and Promotional Activities as per the Effective guidelines.
       Educate and train store associates, RIM products and programs.
       Ensure proper placement of in-store visual merchandise to provide maximum impact.
       Develop product promotion plans
       Ensure perfect execution of New Product Launches at store level
       Conduct classroom trainings and special events upon requests
       Post competitive data, observations, best practices, etc. to the management.


                                         Mission Review – 2006 – 2008


Wipro Infotech (Project: Bharti Blackberry)

» Job description

    Designation – Support Engineer- L1 (Out sourced by – Progressive Infovision Pvt. Ltd.)
    Duration – jan2006 to Jan2008
    Job Profile:
I am reporting to Operation Manager & Project Manager directly. Under his supervision, we have to assist all end-
users for any issue related to Blackberry (Product of Research in Motion) email device that work on push-based
technology.

Principal Duties and Responsibilities:

       Managing BlackBerry HH & accessory stocks at BlackBerry Service centre in Delhi & NCR.
       Job Involves Demonstration, Troubleshooting and emphasizing the sales of Airtel Blackberry (BIS & BES) &
        Data Cards.
       Part-time Contribution in Content developments for Training desk
       BIS & BES Customer objections handling and troubleshooting.
       Blackberry Enterprise Server Support, with Lotus notes Integration or Exchange client Integration.
       Tacking care for all BlackBerry Replacement process in NCR...
       Blackberry Device Support.
       Configuring Blackberry Handheld with Desktop Manager Software
       Diagnosing Blackberry Handheld problem and rectifying them.
       Providing solution to Blackberry Enterprise user & BIS user
       Installation of Blackberry Enterprise Server on Lotus platform.
       PCMCIA & USB card (Data Card) support.
       Installing, Troubleshooting of Blackberry Enterprise Server and Blackberry Web Client.
                                         Mission Review – 2003 – 2005

Sify Ltd. (Team: Broadband Solution)

» Job description:

    Designation – L1 Support Engineer
    Duration – July 2003 to December 2005

    Job Profile with Principal Duties and Responsibilities: –

    o   To provide complete telecommunication and data solutions to SME’s & Semi Corporate customers with in
        assigned geographical area.
    o   To identify prospective clients and to work along with them to understand their present and future
        telecommunication needs.
    o   Convince customers to migrate into Bharti Airtel service network by offering strategic and systematic
        solutions and economic information.
    o   Establish and maintain professional rapport with the customers to ensure greater customer satisfaction and
        thereby develop new referral market for Bharti Airtel business.
    o   Responsible for managing the Network on CTO end to customer end for Internet.
    o   Troubleshooting Outlook & MS office Package
    o   Responsible for managing all the devices and bring Internet down time to zero.
    o   Configuration and Installation of all Wi-Fi Devices.
    o   Coordination with ISPs for Proper Connectivity.
    o   Train to CTO to use Proxy & DHCP Technology

Personal Details:
D.O.B                                           27th Dec 1981
Father’s Name                                   Sri S.C Sharma
Language Known                                  Hindi and English
Preferred Location                              Any where in India
Total Experience as on Date                     Approximately 6 Year‘s
Hobby                                           Games, Music, Movies, & Internet Surfing
Passport Number                                 H4848130
Skype ID                                        ashutosh_mtr
Blood Group                                     A+ (A - Positive)
Permanent Address                               Door No 251/19, Patel Nagar,
                                                Maholi Road, Mathura (U.P) PIN-281001
Reference:

I hereby declare that all Statements in this application are correct to the best of my knowledge. I
will devote myself fully with the best of my ability


Date                                                              (Ashutosh Sharma)




                              *** Thanks for your Interest ***