AMERICAN BOARD OF INTERNAL MEDICINE
POSITION SUMMARY: The Operations Analyst will assist the Operations Manager to ensure the
effective development and delivery of web-based physician assessment tools. The individual will
act as a liaison to other departments at ABIM who interact with the PIM Development operations
team, including responding to or triaging technical and other issues associated with delivering the
PIMs and operating other programs related to the self-assessment of practice performance. In
addition, this individual will work on, and lead, various projects as assigned. The individual will
work with others to identify opportunities to improve the products as well as the efficiency and
effectiveness of processes related to their support. S/he will regularly provide PIM Development
Management with feedback about operations, and implement changes to department operations
as called for.
The American Board of Internal Medicine is a not-for-profit organization whose mission is to
enhance the quality of health care through certifying physicians who demonstrate the knowledge,
skills and attitudes essential for excellent patient care.
EQUAL EMPLOYMENT OPPORTUNITY
The American Board of Internal Medicine (ABIM) provides equal employment opportunities to all
qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital
status, sexual preference, or non-disqualifying physical or mental handicap or disability in each
aspect of the human resources function.
AMERICAN WITH DISABILITIES ACT
Applicants as well as employees who are or become disabled must be able to perform the
essential job functions either unaided or with reasonable accommodation. The organization shall
determine reasonable accommodation on a case-by-case basis in accordance with applicable
Demonstrates support of and commitment to the mission and values of the organization.
Develops and maintains positive relationships with co-workers and other organizational
Contributes to creating a learning environment that values, empowers, enriches and
Contributes to the culture by supporting and contributing to process and quality
Demonstrates a commitment to and complies with the organization’s policies and
Work with other departments at ABIM to support the effective delivery of practice
assessment products and programs, including:
o Act as the primary point of contact for escalated product support issues.
o Coordinate efforts with other departments related to changes in product offerings
o Provide information about the products to other departments to ensure effective
communications and customer support
o Coordinate efforts with other departments that utilize the products in their
programs to ensure effective delivery of those programs
Work with external partners and vendors as needed to ensure smooth delivery of
contracted products and/or programs to diplomates
Assist with departmental projects as needed.
Assist the Product Developer with product testing and quality assurance as needed.
Track and review data about product performance and identify areas that require
attention or could be improved as well as strategies to address those areas
Work with others to identify opportunities to streamline or improve operations processes
KNOWLEDGE, SKILLS & ABILITIES / EDUCATIONAL REQUIREMENTS
Desire to become a product subject matter expert, and be knowledgeable about the
various healthcare environments that affect ABIM diplomates and stakeholders.
Ability to establish and maintain effective working relationships with all levels of ABIM
staff, Board members, officials, physicians, and external stakeholders.
Analytic and problem-solving skills; ability to interpret, synthesize and report data, and
carry out complex instructions.
Ability to take responsibility for a problem until it is solved
Strong proficiency in MS Office software products (Word, Access, Excel, Project, Visio,
Ability and desire to learn new software applications.
Excellent communication skills.
Ability to demonstrate initiative and flexibility; must be able to work independently, as well
as a member or leader of a team.
Undergraduate degree required. Education and/or experience in the healthcare industry
How to Apply:
If you are interested in applying for this position please forward your resume to
email@example.com or contact Donna Campbell or Chris Brod in the Human