VIEWS: 8 PAGES: 36 POSTED ON: 10/30/2012
May 7th, 3:30pm - 4:45pm Meeting Room: Napa A Business Services Success in a Challenging Economy The recession isn’t the only barrier to success with businesses. Another barrier is workforce organizations haven’t reinvented business services to beat the recession. Managers and staff will learn how innovative companies have undergone complete makeovers to stay profitable and what this means for us. Develop new services for businesses that aren’t hiring so they come to you first when they do hire. Serve sole proprietors (businesses without employees) and they will introduce you to their business clients with job openings. Make every hire go from placement to partnership to get more hires and new business clients. Use the innovative job carving strategy to create new jobs and increase profits. Run the Profit Maker Club and get business people to come to you! If you are ready to completely makeover business services to beat the recession this workshop is for you! Larry Robbin, Executive Director, Robbin and Associates, Oakland, CA CWDP Competencies: 5,6,7,10 Track: Economic Development and Business Services Partnerships May 7th, 3:30pm - 4:45pm Meeting Room: Half Moon Bay Hiring with Style: Confidently Know HOW to Choose Successful Team Members Do you fully understand the work behavioral style and task requirements of the next position you’ll be filling in your organization? Do you desire to reduce staff turnover and work-related stress levels? The required work style of a current/potential position, job or responsibility is such a vital part of the job selection process, performance improvement and career planning path. By first measuring the job style needs and then assessing possible employees to establish job-style compatibility, it helps you to know who would be the best fit for the positions on your team. For those already on your team, establishing such a system also provides a road map to match each person’s preferred work style and work environment to help him or her more intentionally select the best roles and responsibilities so they can play to their strengths. This information is foundational to fully working on purpose. Ken Keis, President & CEO, Consulting Resource Group Int'l, Inc., Abbotsford, BC CWDP Competencies: 2,10 Track: Fiscal and Program Management May 7th, 3:30pm - 4:45pm Meeting Room: Napa B Build a Bridge and Get Over It This workshop is designed for the professional at any level to better get control of their lives and thus be able to focus more positive energy in the work environment. If an employee or supervisor has problems with health, finances, professional development, or personal relationships then they will not be able to perform up to their potential for sustained periods. This seminar helps us understand how little steps add up to make a big difference and how all of the different areas are interrelated. It's guaranteed to make you laugh! Gary Huckaby, Jr. , President/Ph.D.,Huckaby Consulting Group, Inc., Huntsville, AL CWDP Competencies: 2,5,7,9 Track: Personal Growth and Leadership Development May 7th, 3:30pm - 4:45pm Meeting Room: Napa C Platform to Employment: A Social Enterprise Putting 99ers Back to Work A profound social change is happening right before our eyes, impacting millions of workers and shedding jobs at a rate not seen in decades. Workers have exhausted benefits, become discouraged and left the labor force. Many are without hope. This workshop will use the innovative Platform to Employment program to illustrate how the Workforce System can respond to structural changes impacting our economy and deliver services which bring long term unemployed to a platform of readiness to compete. The workshop will illustrate a process of cultivating business partnerships, private philanthropic support, and explores structural changes at One Stop Career Centers. The P2E program develops new strategies for solving long- term unemployment and creating a positive change in the workforce. Joe Carbone, President & CEO, The WorkPlace, Bridgeport, CT CWDP Competencies: 4,6,9,10 Track: Effective Practices for Serving the Long Term Unemployed May 7th, 3:30pm - 4:45pm Meeting Room: Napa D Replicable Strategies to Effectively Serve and Place Ex-Offenders According to the U.S. Attorneys’ Offices (2011), over 700,000 individuals are released from state and federals prisons each year. More than two-thirds are rearrested within three years of their release and half are re-incarcerated. The estimated cost on federal, state, and local corrections – more than $68 billion! This workshop will focus on The City of Los Angeles’ New Start Los Angeles (NSLA) Project, an evidence-based project focusing on employment and job placement services delivered through strategic partnerships with a unique focus on addressing the criminogenic needs of ex-offenders. Through it’s combination of service providers, including One-Stop Centers, Chicago School of Psychology, and other community-based organizations, NSLA has been able to reduce the recidivism rates of its participants to 10%. In addition to a replicable service delivery model, NSLA will discuss the availability of its online ex-offender training program geared toward workforce development professionals. Lisa Jordan, President, Human Solutions LLC, Buena Park, CA; Susan Quigley, Gardena, CA; Joseph Paul, New Start Coordinator, South East Los Angeles WorkSource Center (UAW-LETC), Los Angeles, CA CWDP Competencies: 2,4,5,9 Track: Successful Strategies in Serving Ex-Offenders or Welfare Recipients May 7th, 3:30pm - 4:45pm Meeting Room: Morro Bay OJT - New Strategies for an Old Idea On-the-Job Training is getting a lot of attention as the best method to create jobs. Do you wonder why? This is the one tool in the Workforce Professional's tool box that is both a job seeker and a business service. It's a great tool to incentivize employers to hire someone they may not otherwise consider for a job. It's also a way to provide employers with the resources and support needed to expand their operations. Participants of this workshop will experience a deep dive into the world of OJT. Kristina Harrell from Reading, PA and Cindy Perry from San Diego, CA will educate the audience on the brass tacks of OJT. Participants will learn what they need to know about the legislative requirements of OJT and will be presented with strategies two large workforce areas use in the design and implementation of their OJT programs. Cindy Perry, Manager of Special Projects, San Diego Workforce Partnership San Diego, CA; Kristina Harrell, Business Solutions Team Manager, PA Career Link-Berks County, Reading, PA CWDP Competencies: 2,5,10 Track: Workforce Development May 7th, 3:30pm - 4:45pm Meeting Room: Mission Bay Career-based Mentoring Mentoring is one of the most important strategies for assisting youth and young adults with and without disabilities in making a positive transition into adulthood. However, there are few resources for mentoring youth with disabilities or career-focused mentoring of older youth. This session will be an interactive dialogue between participants and presenters about what works. Participants will be able to: 1) Identify the goals and components of mentoring; 2) Learn successful strategies for engaging youth in goal-setting; 3) Gather innovative sources for recruiting and training mentors; and 4) Discuss lessons learned from a national mentoring program. Participants will receive a free mentoring guide, Individualized Mentoring Plans for youth, and practical strategies from a national mentoring program. Patricia D. Gill, Senior Program Associate, Center for Workforce Development, Institute for Educational Leadership, Washington, DC; Kathy Waters, Program Director, Youth Services, Inc, Brattleboro, VT CWDP Competencies: 2, 4, 7 Track: Youth Services May 7th, 3:30pm - 4:45pm Meeting Room: Pelican Bay Building a Bridge Between Youth and the Manufacturing Industry In the summer of 2011, the Illinois workNet Center of Northern Cook County launched a new work experience program that focused on exposing youth to the career opportunities in the manufacturing industry. The Workforce Investment Act (WIA) youth program, Manufacturing Career Internship Program (MCIP) provided youth with a two week Manufacturing Boot Camp that combined work readiness activities with on site visits to area manufacturers that ended with an Intern Job Fair. Youth were then matched to employers for an eight week internship. This program has been very successful with ten of the seventeen youth being hired by their internship site. The successes of the program was due in part to strong relationships with the manufactures. Amanda Rothenburger, Youth Services Coordinator, Illinois workNet Center of Northern Cook County, Arlington Heights, IL; Rand Haas, MCIP Project Manager, Medusa Consulting Group, Inc, Medinah, IL CWDP Competencies: 3,6 Track: Youth Services May 7th, 3:30pm - 4:45pm Meeting Room: Turtle Bay Applying for Your CWDP: Strategies for a Successful Application Did you know that the CWDP was identified recently as THE credential most likely to used when evaluating workforce development professionals for hiring or promotional opportunities? Are you ready to apply for your Certified Workforce Development Professional (CWDP) credential or one of the Endorsement credentials? Do you have questions about the process or what is really required for the credential? Bring your questions and join us for this discussion. The presentation will focus on how to complete your application package and the process by which it will be evaluated. Bridget Brown, Executive Director, NAWDP, Washington, DC; Charlotte Hearn, CWDP: JSS, MS, Project Manager, Geographic Solutions, Palm Harbor, FL CWDP Competencies: 2 Track: Personal Growth and Leadership Development May 7th, 3:30pm - 4:45pm Meeting Room: Monterey Bay A Global Perspective: A Snapshot of Human Resources and Workforce Development in China Doing business in Asia is clearly a key success factor in almost all industries today. The US economy truly is global in nature and local communities are more diverse in terms of ethnicity and country of national origin. This means that workforce development professionals need to understand how human capital is viewed in different countries. This session will feature leading human resources experts from China who will provide an overview of China’s labor market, prevailing labor laws, and policies that impact how human resource professionals in China strive to meet their workforce needs. DaoAsia LLC, a California based business networking event provider, presents a delegation of human resource representatives from China. Jim Yang, Vice President, DaoAsia LLC, Westfield, NJ, Mr.Nie Youcheng, General Manager of Shenzhen Fangsheng Human Resources Service Co., Ltd, Ms Zhu Ying, Vice General Manager of Tianjin North HRM Consulting Co.,Ltd, Mr. Ai Bing, Vice General Manager of Shanxi E-Stone Human Resources Co.,Ltd, Mr.Zhuang Zhi, CWDP Competencies: 4, 10 Track: Workforce Development May 8th, 9:00am - 10:15am Meeting Room: Morro Bay Off the Bench: Getting Back to Work through Green Construction/Welding In Hartford, CT an innovative and collaborative approach to getting benched workers back to work has been established. The program, run through CWP's nationally recognized Hartford Jobs Funnel, takes union building trades members from across the building trades and trains them in green construction and welding. Participants are able to obtain multiple certifications including state DOT welding papers and 16+ hours toward LEED certification. The program is taught by Ironworkers Local 15 in conjuction with teh Hartford Jobs Funnel and is funded through the CT State Eenrgy Sector Partnership grant. The Hartford Jobs Funnel has been cited as a national example for training low-income, disadvantaged and ex-offender adults for careers in construction. Due to the success of this initative, (95% completion, 78% placement and 100% retention), the program will be expanded to other green trainings. Three core components of presentation: education, partnership and recruitment. Pamela Tonello, Project Director, Capital Workforce Partners, Hartford, CT, Terrance Bowens, Jobs Funnel Manager, Capital Workforce Partners, Hartford, CT CWDP Competencies: 3,6,9,10 Track: Economic Development and Business Services Partnerships May 8th, 9:00am - 10:15am Meeting Room: Mission Bay Managing Veteran Representatives’ Performance Managing Veteran Representatives can be challenging, especially when there are several additional programs to run. Wouldn’t it be nice to have procedures and tools that help Vet Reps manage themselves and, literally, allow you to track their progress from your desk. This workshop will give you performance measures, tracking tools and procedures that will allow you to monitor Vet Rep activity and ensure the DVOP and LVER focus on tasks that enhance performance. Tools presented at this workshop will ensure you always have answers to the questions, “Where are the Vet Reps? What have they been doing for the last month? How does their current performance compare to the objectives in their Performance Reviews?”. This workshop will also cover concrete strategies for creating and meeting DVOP and LVER performance objectives that accomplish the intent of the JVA Program. This workshop is about organizing effort, monitoring progress and accountability! Wallace Vaughn, Regional Operations Manager, Kansas Department of Commerce, Overland Park, KS, Mike Randol, State Veterans Services Manager, Kansas Department of Commerce CWDP Competencies: 1,5,6 Track: Fiscal and Program Management May 8th, 9:00am - 10:15am Meeting Room: Napa A End the Chaos: Become a Personal Productivity Champion As a leader, how is your time management, or as our presenter Randy Goruk likes to refer to time management, how is your personal productivity? •Do you accomplish everything you set out to do in a day? •Do you find yourself running from one thing to another? •Do you wish you had one more hour in a day? It is essential for a leader’s success, and health, to take full control of the time in their world. They need to become a personal productivity champion. Many of us never seem to have the time to do everything we set out to do – we are constantly challenged with time pressures that never seem to go away. This interactive presentation is designed to share proven strategies and techniques that can be immediately implemented and help end the chaos. Randy Goruk, President, LeadersEdge360.com - The Randall Wade Group, LLC, Alpharetta, GA, Tyler Goruk, Business Development Manager, LeadersEdge360.com - The Randall Wade Group, LLC, Alpharetta, GA CWDP Competencies: 5,7,9 Track: Personal Growth and Leadership Development May 8th, 9:00am - 10:15am Meeting Room: Pelican Bay With CareerOneStop…You’ve Got the Power!! Are your clients interested in what’s hot and what’s not? Do they want to know what kinds of tools they will need to do the job, and whether they will need a license? If you answered yes to either of these questions…then welcome to the wonderful world of the CareerOneStop with “O*NET in it”. Explore the CareerOneStop, and learn to further assist your clients by helping them look for occupations by areas of interest or identify a training program or career that works for them. Whether you are a case manager, job coach, an employment consultant, or a WIA Program manager, get “powered-up” and help your clients navigate seamlessly through the Job Search, Résumé Writing, Apprenticeship, Training, and Work Experience maze. Reginna Z. Ford, CWDP, Workforce Information Specialist NCESC/LMI, Raleigh, NC CWDP Competencies: 3,5,8,9 Track: Effective Practices for Serving the Long Term Unemployed May 8th, 9:00am - 10:15am Meeting Room: Napa B The Revolutionary Captain and Coach Approach to Case Management Traditional case management isn’t strong enough to motivate the hard-to-employ and can’t beat the influence of their anti-work friends. This workshop for management and staff features a paradigm shifting model that starts by celebrating the customer’s skills and strengths. It finds their assets to employment and uses them to eliminate barriers. This strength based empowerment approach creates a new dynamic with the customer as the captain of their employment process and the staff person in the role of a supportive coach. Using a systems approach the model includes organizing a pro-work team of people to support the captain’s journey to employment. This team is a powerful force that will overcome anti-work friend influences. Learn an entirely new way to shift hard-to-employ people from saying “no work no way “ to “I’ve got the job!” Larry Robbin, Executive Director, Robbin and Associates, Oakland, CA CWDP Competencies: 5,6,9 Track: Successful Strategies in Serving Ex-Offenders or Welfare Recipients May 8th, 9:00am - 10:15am Meeting Room: Napa C Great Service . . . Even When Customers Don’t Make it Easy There is no more important “point of service” in a One-Stop than the staff-to-customer contact experience. Job seekers and employers want and need to interact with professionals who know their workforce system and care about providing quality customer service. This popular, lively session shows what it takes to adopt a truly customer-focused service delivery approach. It’s where you need to be to change a weak customer image to good ... a good image to great. Topics include: • How customer service and customer satisfaction go hand-in-hand • Can you really stand out from the rest? • Best practices of outstanding customer service • Managing the stages of customer engagement • Communicating one-on-one with impact • How to get and use customer feedback about service quality • When it’s not what customers want to hear • Dealing with upset customers • Managing the image you convey to customers • Setting standards for quality service • Improving your customer service through Action Planning Carol Wargo,President ,Wargo-Brock Workforce Dimensions, Columbus, OH, Russell Brock, Managing Partner/Senior Consultant, Wargo-Brock Workforce Dimensions, Columbus, OH CWDP Competencies: 5,7,9 Track: Workforce Development May 8th, 9:00am - 10:15am Meeting Room: Turtle Bay The REAL Transition Necessities of Workforce Customers with Special Learning Needs Researchers identify that of workforce customers with learning disabilities entering postsecondary, training, and apprentice programs, over 90 percent drop out before the end of their first year. Using key elements from recent research learn to create a mind map of transition services and redefine the essential elements from the perspective of customer. Join Nancie to discover and expand workforce program transition development to ensure success of customers with special learning needs. Nancie Payne, Ph.D, President/CEO,Payne & Associates, Inc., Olympia, WA CWDP Competencies: 2,4,6 Track: Youth Services May 8th, 9:00am - 10:15am Meeting Room: Half Moon Bay Fast Track to Literacy: Contextualized Learning in a Collaborative Model Studies show that, on average, it takes 100 hours of instruction for a one grade level increase in literacy. This workshop will show how a creative model used in a Philadelphia green job workforce program showed average increases of three grade-levels in reading and math, with some participants showing 5-plus grade level changes. Utilizing employer input relating to specific skills and through a mixture of contextualized (reading and math adapted to specific career tracks), collaborative and hands-on learning, workshop participants will learn how to get extraordinary literacy gains, create a positive learning environment, and substantially increase the confidence and hire-ability of job seekers. Jerry Tapley, Chief Operating Officer, Federation of Neighborhood Centers Philadelphia, PA, Yolanda Solis, Adult Learning & Literacy Coordinator, Federation of Neighborhood Centers, Philadelphia, PA CWDP Competencies: 2 Track: Workforce Development May 8th, 9:00am - 10:15am Meeting Room: Monterey Bay A New Tool for Accessing Healthcare Careers – The Virtual Career Network The healthcare industry continues to provide some of the best career opportunities in the country. To help job seekers, dislocated workers, career changers, and new entrants to the labor market enter the healthcare industry, the U.S. Department of Labor funded the development of the Healthcare Virtual Career Network (VCN), a comprehensive online tool for exploring healthcare careers, locating training and education programs, and finding jobs in over 75 different healthcare career fields. The National Association of Workforce Boards, working with the American Association of Community Colleges, Jobs for the Future, American Council on Education, and many others, received a grant from DOL to ensure the successful launch of the VCN, which can be found at www.vcn.org. Come and learn how you can use the VCN to move your customers into this fast growing, well paying, recession-proof industry. Terri Bergman, CWDP, Research and Program , National Association of Workforce Boards, Washington, DC CWDP Competencies: 2,3,8 Track: Workforce Development May 8th, 9:00am - 10:15am Meeting Room: Napa D Homes First, Jobs Second: Regional Partnerships for Self-Sufficiency This workshop will present a unique regional public/private partnership among Community Action Agencies, One-Stop Career Centers, employers, education and training providers, and others designed to create a more effective system for increasing the long-term economic stability of homeless families. Massachusetts recently adopted a new approach to serving homeless families that reduces the use of shelters and opts instead for time-limited subsidies on private market housing. Time limits on housing subsidies necessitate that parents actively pursue a plan towards economic stability. In the Merrimack Valley region of northeast Massachusetts, leaders in workforce development and homeless services developed a plan to integrate services that is helping homeless families attain housing and economic stability. Leaders in this inititative will present the process by which the partnership was established, the structure of the partnership, overcoming the inevitable obstacles of bridging different worlds, and early successes in implementation. Cheryl Amey, Associate Executive Director, Community Teamwork, Inc ,Lowell, MA CWDP Competencies: 5,6,9 Track: Workforce Development May 8th, 10:30am - 11:45am Meeting Room: Mission Bay Leading Partnerships in Workforce Development: Lessons from Massachusetts Increasingly, organizations are recognizing the value of working together to solve complex workforce development challenges. Workforce development partnerships, led by a variety of organizations, typically involve employers, training providers, community based organizations and workforce development agencies. Managing these stakeholders to support effective programming can be a challenge. This workshop draws on the experience of workforce development partnerships in Massachusetts to share promising practice and tools for effectively leading partnerships. Staff from Commonwealth Corporation, a quasi-governmental workforce development agency based in Boston, will offer lessons and insights gained through funding and supporting sector strategies over the last 10 years. Specific topics to be addressed include: Establishing the partnership, leadership, on-going processes of partnering and sustaining partnerships over time. Presenters will also share resources and tools, including a guide to leading partnerships in workforce development to support practitioners in these efforts. Navjeet Singh, Vice President for Applied Research and Evaluation, Commonwealth Corporation, Boston, MA CWDP Competencies: 6,9,10 Track: Economic Development and Business Services Partnerships May 8th, 10:30am - 11:45am Meeting Room: Napa C Managing Big or Multiple Projects in Your One-Stop On any given day, you may be asked to handle a large, complex project or juggle many small projects at the same time – WIB retreats, job fairs, promotional events, grant proposals, plant closings, process improvement, website design, improving relations with One-Stop partners. This session presents a systematic way to organize project elements like tasks, charts, schedules, resources, budgets, and people – and manage them all with confidence. No matter if you’re new to project management or a seasoned pro, the five-step approach described in this session can help you get a better handle on your next project. Topics include: A system-wide process for managing projects Defining the project scope Breaking down your project into manageable parts Planning techniques that maintain control over the project Avoiding pitfalls that lead to project failure Guidelines for implementing and coordinating your project plan Measuring, monitoring, and evaluating your projects Managing multiple projects and changing priorities Russell Brock, Managing Partner/Senior Consultant, Wargo-Brock Workforce Dimensions, Columbus, OH, Carol Wargo, President, Wargo-Brock Workforce Dimensions, Columbus, OH CWDP Competencies: 8 Track: Fiscal and Program Management May 8th, 10:30am - 11:45am Meeting Room: Turtle Bay Game Changing Professional Development for Career Advisors Faced with the constantly changing environment of economics and politics, workforce development professionals are at the fulcrum of pressures from many stakeholders. Personal professional development is often at the end of the “to-do” list. But it’s the key to staying ahead of the game and building capacity within your organization. Technology and emerging trends in workforce development are shaping a new landscape in learning. This workshop will share the critical components to developing the bench strength of career advisors at One Stop Career Centers. Starting with alignment to NAWDP competencies, through market research, curriculum development, and implementation, this work shop will share best practices and lessons Locke Epsten, Director of Corporate Education, University of California San Diego, La Jolla, CA, Rachel Messenger, AmeriCorps*VISTA, Workforce Development Specialist , Racine County Workforce Development Center, Racine, WI CWDP Competencies: 2 Track: Personal Growth and Leadership Development May 8th, 10:30am - 11:45am Meeting Room: Napa A Psychology of the LT Unemployed Long-term unemployment is a serious problem in this country and it is one that has become self- perpetuating. There are a lot of unfortunate misconceptions about the long-term unemployed out there. Many employers are unfairly assuming that long-term unemployed people have become lazy, developed bad habits, or allowed their skills to atrophy. In this session, organizational psychologist and author of The YOU Plan, Michael “Dr. Woody” Woodward, PhD, will discuss the psychology of the long-term unemployed and how to help these unique clients combat this attitude while helping them remain active through goal setting, network building, and positive thinking. Michael "Dr. Woody" Woodward, PhD, Organizational Psychologist & Author of The YOU Plan, New York, NY CWDP Competencies: 2,5 Track: Effective Practices for Serving the Long Term Unemployed May 8th, 10:30am - 11:45am Meeting Room: Napa B You've Got the Job!: Strategies to Help Ex-Offenders Get More Responses Like This We’ve heard the job seeking mantras before: “dress for success”, “first impressions are lasting,” and “do your homework,” etc. But what kind of advice/strategies – should be given to ex- offenders to help them successfully land a job? Ex-offenders need an extreme makeover! Added to a sluggish economy and hiring that negatively impacts all job seekers, ex-offenders face additional barriers such as lack of education/skills, spotty work history, and a criminal record, which can derail their employment opportunities. We will present promising practices/successful strategies to assist reentry programs and workforce development professionals in making ex-offenders job-ready candidates. The presenters are currently providing technical assistance and coaching for three of DOL’s Re-Integration of Ex-Offender programs serving multiple grantees. Stephen Kornblatt, CWDP, Vice-President, Performance Excellence Partners, Bethesda, MD, Susan Shorters, Senior Project Manager, Performance Excellence Partners, Huntington Beach, CA; Tressa Dorsey, Senior Project Manager, Performance Excellence Partners, Huntington Beach, CA CWDP Competencies: 2,6 Track: Successful Strategies in Serving Ex-Offenders or Welfare Recipients May 8th, 10:30am - 11:45am Meeting Room: Pelican Bay Tech Training for Seniors by Seniors With the inexorable transition to a computerized culture, job seekers have no choice but to expand their computer knowledge and keep up with technological advances. Since a significant segment of the Senior population has no or very little computer experience, we must find ways to bring them up to speed if they are going to compete in the job market. This session will discuss specific tools and strategies for Seniors teaching technology to Seniors. John Shaw, Project Manager, West Virginia Resource Center, National Council on Aging, Wheeling, WV, Timothy Hamre, Director of Program Operations, National Council on Aging, Washington, DC; Marc Sleeth Business Support Manager, CE Technologies, Inc., East Gwillimbury, ON CWDP Competencies: 3,5 Track: Workforce Development May 8th, 10:30am - 11:45am Meeting Room: Morro Bay Peer Tutoring for Youth: Reaching Beyond Credential Common Measure Local Workforce Investment Area 12 in rural west Tennessee has managed a Peer Tutor Work Experience Program since 2006 for academically successful, economically disadvantaged high school juniors and seniors. WIA eligible youth with above average grades are hired to work before and/or after school, tutoring and mentoring members of the entire student body. Peer Tutoring allows youth to explore teaching as a career, thus potentially helping to address the forecasted shortage of teachers lcoally. In a region where youth unemployment is over 20%, the creation of jobs benefits not only the youth, but their families. Lori Marberry, Director of Public Information and Planning,Northwest TN Workforce Board/DSCC, Dyersburg, TN, Ginger Powell, Regional Director, Northwest TN Workforce Board/DCSS, Dyersburg, TN, Margaret Prater, Vice President, Northwest TN Workforce Board/DSCC CWDP Competencies: 6,9 Track: Youth Services May 8th, 10:30am - 11:45am Meeting Room: Monterey Bay More Long-Term Unemployed + Less Funding = New Service Delivery System In the face of another jobless recovery with long-term unemployment, more veterans accessing services, and, in Pennsylvania, a new job search requirement for persons receiving unemployment compensation, the Lancaster County Workforce Investment Board and the PA CareerLink of Lancaster County realized that its service delivery system would not be able to cope with the demand in the near future and made radical changes to anticipate the short and long-term needs. This workshop uses a case study approach to illustrate the problems that were discovered and the changes that were adopted. Specific topics include expanding the capacity of core services, reversing suitability and eligibility, initiating real career counseling based on cluster and occupational data as a part of the service delivery process, expanding job club options with social media, building on the definition of training to offer more skill-based training, and measuring results. Scott Sheely, Executive Director,Lancaster County Workforce Investment Board, Lancaster, PA CWDP Competencies: 2,3,6 Track: Effective Practices for Serving the Long Term Unemployed May 8th, 10:30am - 11:45am Meeting Room: Napa D Career Happiness in Uncertain Times: A five step process The opportunity to create career happiness is within your power. This is even more important to understand and apply in uncertain times. Our workshop builds on and expands the very popular session we presented at last year's NAWDP conference in Virginia Beach. Creating a career pathway that gives you the future you want takes creativity, awareness and planning, especially in today's rapidly changing world. Explore with us a five step "design/build" process that offers a blueprint for greater career happiness. Your presenters are Jim Nitz, a past recipient of the NAWDP professional development award, and a CWDP with over 30 years in Workforce Development and Adam Gabor-Nitz a young professional who works as a certified motivational career coach and Business Services Rep, both with the Kaiser Group. The fundamentals of career happiness transcend generations, and this high energy workshop has ideas everyone can apply to their life and work. Jim Nitz , Executive Vice President, Kaiser Group, Waukesha, WI, Adam Gabor-Nitz, Business Services Rep and Career Coach, Kaiser Group, Milwaukee, WI CWDP Competencies: 2 Track: Personal Growth and Leadership Development May 8th, 10:30am - 11:45am Meeting Room: Half Moon Bay Middle Skills Initiative: Matching Skills with Employer Demand The job market has fundamentally changed in the past few years. While unemployment remains high – bright spots exist in the “middle skill” category. Middle skill jobs are those that require more than a high school diploma by not necessarily a 4 year postsecondary degree. This workshop will use labor market data on these jobs to provide insight on how to identify the opportunities in your local area. The presentation also will cover how to market these occupations and how use the middle skills initiative as a way to communicate with your industry partners. Rachel Gragg, Federal Policy Director, National Skills Coalition, Washington, DC CWDP Competencies: 3,6,9,10 Track: Workforce Development May 8th, 2:00pm - 3:15pm Meeting Room: Napa C SUPER SESSION Industry Experts Talk: Meeting the Needs of our Nation’s Employers The changing workplace is acceleratating the demand for new skills and the rise of a new type of workforce. In order for current employees to remain employed - and job seekers to become employed – they must meet these new expectations. What do our Business customers really want from us? What do they really base their hiring decisions around? Do Employers really have a bias against hiring individuals who are unemployed? Come to this session and hear directly from individuals in charge of improving their company’s human capital system discuss thess issues and how they believe our system can help them meet their human capital needs. This session is designed to be interactive so this is your chance to ask your burning questions! Cornelius Eason, Director of Regional Strategies, Workforce Connections, Las Vegas, NV, Cedric Crear, Owner/President, Crear Creative Group, Las Vegas, NV, Ms. Tracy Dufur, CEO, Elite Medical Advisors, Las Vegas, NV, Larry Goldfill, Owner/President, Rapid Refill Las Vegas, NV, Leo Gobbo, Human Resources Manager, Timet (Titanium Metals Corporation), Las Vegas, NV Scott Muelrath, Executive Director/CEO, Henderson Chamber of Commerce, Las Vegas, NV CWDP Competencies: 10 Track: Economic Development and Business Services Partnerships May 8th, 2:00pm - 3:15pm Meeting Room: Turtle Bay Effective Management Supports all Customers: Universal Strategies for Outcome Driven Services Every aspect of the One Stop Operations – including the way the One Stop is managed - can be optimized to serve the widest possible range of customers. Everything from crafting an RFP, building and maintaining partnerships in the community and developing the knowledge skills and abilities of our staff can be done in a way that opens the doors of the One Stop to serve the compete spectrum of job seekers and business in our communities. Based on examples gathered from high-performing One-Stops nationwide, Universal Strategies for Outcome-Driven Services is a set of tools, practices, and guidance based on promising work occurring in the field. It is comprised of strategies that are designed to provide quality services to all One-Stop customers. These tools and practices can help One-Stops achieve their performance measures and other organizational goals while serving their diverse customer base. Specialized services may be required for some individuals, but this set of strategies provides a proactive approach to meeting most customers’ needs. Cori C Di Biase, Principal, Aperio Consulting Group, Cascade, MT, Sheila Fesko, Senior Research Fellow, Institute for Community Inclusion, Boston, MA CWDP Competencies: 6 Track: Fiscal and Program Management May 8th, 2:00pm - 3:15pm Meeting Room: Napa A The Keys to Achieving Leadership and Organizational Success How fantastic would your organization be if your managers became exceptional leaders? Improving the quality and effectiveness of leadership is a constant challenge within many companies as they strive to improve productivity, minimize turnover, and retain the best available talent. Having personally lead multi-million dollar organizations through many challenging times, Randy Goruk will show you the leadership attributes needed, detail the most common leadership mistakes, and provide specific tactics you, your leaders and teams can implement immediately to elevate your performance in 2012 and create the desired results for your organization. Randy Goruk, President, LeadersEdge360.com - The Randall Wade Group, LLC, Alpharetta, GA, Tyler Goruk, Business Development Manager, LeadersEdge360.com - The Randall Wade Group, LLC, Alpharetta, GA CWDP Competencies: 2,5,7,9 Track: Personal GrOwth and Leadership Development May 8th, 2:00pm - 3:15pm Meeting Room: Morro Bay Reemployment Services – What Really Works? There are many approaches to serving unemployed workers – but which ones show more promise of effectiveness? You will take away information on the “who, what, where, and why” of several noteworthy approaches to reemployment from ETA’s new collection of evidence- and experience-based workforce practices. Chandra Larsen, Social Scientist & Training and Technical Assistance Specialist, Social Policy Research Associates, Oakland, CA CWDP Competencies: 2,5,6,10 Track: Effective Practices for Serving the Long Term Unemployed May 8th, 2:00pm - 3:15pm Meeting Room: Napa B REX-cipe for Success - Re-Integration of Ex-Offenders Working with ex-offenders is difficult and important work. There’s no magic formula, but there are several key ingredients for successful reentry work. This workshop will focus on those ingredients that comprise a successful reentry strategy to effectively serve ex-offenders. Learn from subject matter experts who have worked with the U.S. Department of Labor’s reentry programs to help faith- and community-based grantees design and implement reentry programs, and meet performance outcome measures. The presenters are currently providing technical assistance and coaching for three of DOL’s Re-Integration of Ex-Offender programs serving multiple grantees. Stephen Kornblatt, CWDP, Vice-President, Performance Excellence Partners, Bethesda, MD, Susan Shorters, Senior Project Manager, Performance Excellence Partners, Huntington Beach, CA; Tressa Dorsey, Senior Project Manager, Performance Excellence Partners, Huntington Beach, CA CWDP Competencies: 5,6 Track: Successful Strategies in Serving Ex-Offenders or Welfare Recipients May 8th, 2:00pm - 3:15pm Meeting Room: Half Moon Bay Bridging the Funding Gap: Neighborhood Centers as Workforce Partners Using best practices and lessons learned from an existing workforce collaboration in South Philadelphia, this workshop will explore innovative collaborative approaches to workforce programming that can help bridge the growing funding gap while bringing more personalized, whole-family services to job seekers. Established community and neighborhood centers already have the trust of the community, provide a wide-range of services and referrals to services and seek new ways to provide better supports for their constituents – making them the perfect partner in workforce programming in an age where reductions in funding make strategic collaboration essential for success. Jerry Tapley, Chief Operating Officer, Federation of Neighborhood Centers Philadelphia, PA, Diane Cornman-Levy, Executive Director, Federation of Neighborhood Centers, Philadelphia, PA CWDP Competencies: 1,9 Track: Workforce Development May 8th, 2:00pm - 3:15pm Meeting Room: Mission Bay Working Together: Creative Workforce Collaborations with the Retail Industry Working with at-risk youth is both challenging and rewarding, working with the private sector and government agencies can also be equally challenging. At this session learn how the Larkin Street Youth Services Workforce Program in San Francisco has built a successful collaboration with a Government agency and three major retail stores in San Francisco. This partnership helps at-risk/in-risk youth learn more about what private industries look for in potential employees, experience some of the training employees for these stores receive as well as gaining a more in- depth look at private industries from the inside. In addition, it will highlight program design, job readiness classes, networking, retail boot camps, effective employment case management for back-end support needed for youth to be better prepared for successful employment. Jamie Fountain, Manager, Workforce Development, Hire Up, Larkin Street Youth Services, San Francisco, CA CWDP Competencies: 7 Track: Youth Services May 8th, 2:00pm - 3:15pm Meeting Room: Pelican Bay Brewing Bright Futures: Training Grounds Coffee Cart, A Multiagency Partnership Presenters will provide an overview of a grant-funded coffee cart operation designed to support a job training program for TANF clients and developmentally-disabled students. Information on budget, operations, training, equipment purchases, and marketing will be shared. Training Grounds epitomizes the ideal partnership among workforce agencies, government, schools, and community. This unique venture supports inclusiveness by training TANF clients to work with students with developmental disabilities. Moreover, the partnership provides leveraging of taxpayers’ dollars that support workforce services. In this era of budget constraints, participants will benefit from our experience in helping TANF clients and transition students fulfil their dream of paid employment. Workforce professionals wishing to replicate this successful model will leave this session with ideas/materials on how to establish and operate a multiagency business partnership. Joe Shaw, Principal, Warren Tech High School, Lakewood, CO, Rosemary Smith, Assistant Principal, Warren Tech High School, Lakewood, CO; Lynn Fisher, JTS Coordinator, Jefferson County Schools - Transition Services, Lakewood, CO; Tara LaMont, Workforce Supervisor, Jefferson County Workforce Center, Golden, CO CWDP Competencies: 4 Track: Successful Strategies in Serving Ex-Offenders or Welfare Recipients May 8th, 2:00pm - 3:15pm Meeting Room: Monterey Bay Managing Transitions - It Isn't the Changes That Do You In It’s been said that if you work in the workforce development profession and don’t like change, you’re in the wrong line of work! It isn’t change that does you in, it’s the transitions. Change is situational – a new job, a new office, a new boss, a new team. Transition is psychological; it’s a three-phase process that people go through as they internalize and come to terms with the details of the new situation that change brings about. This workshop provides examples and strategies for working through the three phases – letting go of the old, going through an in- between time (called the neutral zone), and coming out of the transition and making a new beginning. If you’ve ever gone through a change, are expecting to go through a change, or want to learn to help others work through change, this session’s for you. Ann Merrifield, Coordinator of RFPs and Training, Kaiser Group, Inc., Columbia, MO CWDP Competencies: 4,9 Track: Personal Growth and Leadership Development May 8th, 3:30pm - 4:45pm Meeting Room: Mission Bay Becoming the Workforce Center of Choice for Businesses Within the context of strong working relationships with economic developers, industry associations, and chambers of commerce, Arapahoe/Douglas Works! (ADW) has established credibility as the workforce center of choice for area businesses. In this fun and interactive seminar, attendees will learn the nuts and bolts of developing and executing a superior business development services package. Takeaways include: •Strategic outreach to primary industries (65% of primary businesses within five miles of new location) •New relationships (memberships in six chambers, three economic development organizations and several industry associations) •Industry profiles and site selection •Link to website for samples (23,000+ hits/mo) o LinkedIn site (1,500+ members) •Competitive wage scales by industry •Strong process control through integrated team •All programs represented – marketing our caseloads •Custom hiring events (over 25; hundreds of hires) • Custom candidate searches • Other resources, OJT incentives Patrick Holwell, Workforce Economist, Arapahoe/Douglas Works! ,Centennial, CO, Dawn Gardner, Business Development Supervisor, Arapahoe/Douglas Works!, Centennial, CO CWDP Competencies: 3,6,9,10 Track: Economic Development and Business Services Partnerships May 8th, 3:30pm - 4:45pm Meeting Room: Pelican Bay Cost Allocation Plans – Making a Friend Out of a Foe Back office accounting is all too easy to keep in the back office. Keeping track of finances and sending these costs to the litany of different programs that a One-Stop may serve can be mind- boggling to even think about. However, in reality, cost allocation planning can be the single most important vehicle for maximized One-Stop funding. We will give you a basic overview of the federal regulations behind cost allocation plans. We will then discuss how these tools and the purpose they serve can be applied to a One-Stop so that managers can ensure their allocations are bringing in all of the federal funding. We will discuss commonly used statistics in cost allocation plans, such as square footage, number of employees, clients served, etc. After this training you will walk away with a new understanding for cost allocation plans and how your organization can use them to improve. Amy Ferraro ,Manager, Public Consulting Group, Boston, MA, Tom Kavanaugh, Senior Consultant, Public Consulting Group, Boston, MA CWDP Competencies: 6 Track: Fiscal and Program Management May 8th, 3:30pm - 4:45pm Meeting Room: Napa C SUPER SESSION Washington Update Find out about major federal efforts to fund workforce programs and to create a streamlined workforce development system. Join industry experts in a discussion about the potential implications of current legislative initiatives. Will our funding be cut significantly in 2013? Will initiatives such as the Workforce Investment Act, Senior Community Service Employment Programs (SCSEP), and SNAP Employment and Training Programs be combined into a single program? What might the implications be if control of workforce programs shifts from local to state control? What do workforce professionals need to consider and how do we prepare? Bridget Brown, Executive Director, National Association of Workforce Development Professionals, Washington, DC, Bill Dowling, Director, Missouri Career Center- Ozark Region, Springfield, MO, Ron Painter, CEO, National Association of Workforce Boards, Washington, DC; Diane Rath, COO, ResCare, Austin, TX CWDP Competencies: 1,6,9 Track: Personal Growth and Leadership Development May 8th, 3:30pm - 4:45pm Meeting Room: Turtle Bay Making the Vision Real: Reemploying UI Claimants Decision-makers are mapping a vision for connecting UI claimants to the workforce system and its reemployment services. Making it real is the hard part! In this workshop, you will not only learn about the vision created by a task force, but also hear from creative state and local workforce system partners innovating to pilot the four transformational elements outlined in the vision: a “common front door” to the system supported by common registration; real time triage that gets all the right information to customers and workforce professionals to provide the customer with the best options and services; skills transferability analysis tools that maximize the customers’ current skills in the reemployment process; and the use of social media to enhance communications and connect unemployed workers to jobs. Come and steal their good ideas and make them real in your state and local area! Thomas Kusnirik, ITSC Technology Director, Washington, DC, Laurie Warner, Oregon Employment Department Administrator,Salem, OR, Kristina Payne, Workforce Investment Manager, Eugene, OR CWDP Competencies: Track: Effective Practices for Serving the Long Term Unemployed May 8th, 3:30pm - 4:45pm Meeting Room: Napa A Criminal Records and Related Workforce Development Issues This workshop provides a broad overview of guidelines for the use of criminal records by employers conducting pre-employment background checks and targets all levels of Workforce Development Professionals. Specific components include how a criminal record impacts an individual's employment prospects and career advancement, the unique barriers that it presents for people in the health care sector, protective services, and the labor market in general, and the Substantially Related or Business Necessity Guidelines. The workshop concludes with a discussion of best practices for staff dealing directly with ex-offender job seekers, advice for said job seekers, and links to specific information on the use of and access to criminal records on a state-by-state basis. Tom Koehn, Workforce Development Consultant, Kaiser Group, Inc., Waukesha, WI CWDP Competencies: 10 Track: Successful Strategies in Serving Ex-Offenders or Welfare Recipients May 8th, 3:30pm - 4:45pm Meeting Room: Napa B Peer-to-peer Coaching – A technique for improving your agency’s results Today’s rapid rate of change means people – and entire agencies – must constantly acquire new knowledge and skills on the job. But workforce agencies rarely have the resources to design and deliver formal staff development programs. So organizations are increasingly relying on peer-to- peer coaching as a way to transfer workplace knowledge, best practices, and job skills quickly and effectively from one person or agency to another. This workshop describes a four-stage coaching process useful in agency-to-agency collaborations, employee-to-employee coaching, or employee-to-customer training. A case study is presented to show how one state system used the peer-to-peer coaching approach to improve results in writing OJT training plans with employers. Topics include: • Managing a successful peer-to-peer process • Using peer-to-peer coaching to help partner agencies • Characteristics and core competencies needed as Coach • The role of the “Learner” in a peer-to-peer relationship • Four critical stages of effective peer- to-peer coaching • Evaluating your results of peer-to-peer coaching Carol Wargo,President ,Wargo-Brock Workforce Dimensions, Columbus, OH, Russell Brock, Managing Partner/Senior Consultant, Wargo-Brock Workforce Dimensions, Columbus, OH CWDP Competencies: 9 Track: Workforce Development May 8th, 3:30pm - 4:45pm Meeting Room: Morro Bay Growing a “College Going Culture” through Workforce Youth Programs Project ACE (Access to College for Everyone) is a Local College Access Program in Michigan that has partnered with a Wayne County WIA Youth program to increase positive educational outcomes for youth participants. Presenters will highlight this unique best practice model in WIA Youth program design that encourages the pursuit of higher education and helps students obtain the resources they need to make it a reality. The presentation will include practical application of methods and online tools such as KnowHow2Go and the Michigan College Access Portal. In addition, presenters will discuss their efforts to build a college going culture as both a workforce development and economic development strategy. Building a college going culture requires the mobilization of an entire community that values college going. Presenters will share how they have obtained local support through partnerships with community stakeholders and the challenges and opportunities involved. Joy Mason, Director of Youth Services, ETDI, Wayne, MI, Antoinette Wirth, Vice President, ETDI, Wayne, MI CWDP Competencies: 2,8,9 Track: Youth Services May 8th, 3:30pm - 4:45pm Meeting Room: Half Moon Bay Changing the Game! A Space Age Approach to One-Stop Center Design Capital Workforce Partners the WIB in Hartford, CT has challenged traditional paradigms and reconfigured an innovative One-Stop Center design. This change has reduced costs and enhanced service delivery, customer satisfaction and program performance. The new space design actively engages customers and One-Stop staff in the service process, as well as saves money because the new design requires less space which also means less rent, utilities and operational costs. Participants in this workshop will learn how to: • Create a new space design that maximizes the use of technology • Increase the interaction of all One-Stop staff and customers • Reduce infrastructure costs Pamela Nabors, Director, Program Operations, Capital Workforce Partners, Hartford, CT, Kimberly Staley, Director, CT Works, KRA Corporation, Hartford, CT CWDP Competencies: 5,6,8 Track: Workforce Development May 8th, 3:30pm - 4:45pm Meeting Room: Monterey Bay Breaking the Barriers: A Collaborative Approach to Serving Workforce Customers with Disabilities The national unemployment rate for people with disabilities is 16.1% while the rate for non- disabled is 8.5%. At Arapahoe Douglas Works! we have developed a collaborative approach to serving job seekers with disabilities that is both innovative and effective. Find out how we integrate a Social Security Benefits Planner, a Disability Program Navigator, Disabled Veterans Outreach Program, job developers and a WIA Workforce Specialist to provide a seamless service package for individuals with disabilities. Learn how our innovative methods allow us to collaborate resulting in increased and enhanced services that help break the employment barriers that people with disabilities face. Andrea Rux, Workforce Specialist, Arapahoe/Douglas Works!, Centennial, CO email@example.com, Amelia Anderson, Social Security Benefits Planner, Arapahoe/Douglas Works!, Centennial, CO CWDP Competencies: 4,5,9 Track: Workforce Development May 9th, 9:00am - 10:15am Meeting Room: Napa A Improving Outreach to Employers When Promoting Military Veteran Talent From the White House to Wall Street, there is a tremendous amount of attention these days on employment of veterans. Organizations are hungry for more information on where to find and how to attract military talent; and yet, they often bypass, ignore or are unaware of the government and non-profit resources available to help them actually find and hire veterans. Those charged to conduct outreach to employers struggle to find effective techniques to reach and persuade these critical influencers and decision makers. This session is designed specifically for those responsible to market military talent to employers. It covers how to capitalize on the groundswell of attention being paid to veteran unemployment; how to conduct effective outreach tactics that are proven to engage employers; and how to counter argument the most common myths and misperceptions about military veterans Lisa Rosser, Military Recruiting Expert, The Value Of a Veteran, Herndon, VA CWDP Competencies: 7 Track: Economic Development and Business Services Partnerships May 9th, 9:00am - 10:15am Meeting Room: Napa B ROI – What is it good for? Absolutely something! There is a lot of discussion in Washington, D.C. and across the country about “return-on- investment” and “benefit:cost”. To the layman, what do these terms mean, and what do either of them have to do with the One-Stops? Currently, WIA funding is being heavily debated and challenged by policy makers. Building a strong business case for WIA funding is dependent on demonstrating its economic impact.. The National Association of Workforce Boards, in consultation with the U.S. Conference of Mayors and NAWDP, worked with three academic authorities, EMSI and Full Capacity Marketing to examine these issues through a pilot project with South Central Michigan Works!. Ron Painter and Celina Shands Gradijan will be on hand to talk about what has been learned, what the results mean and what is next. Ron Painter, CEO, National Association of Workforce Boards, Washington, DC; Celina Shands Gradijan, President/CEO, Full Capacity marketing Inc, San Diego, CA CWDP Competencies: 6 Track: Fiscal and Program Management May 9th, 9:00am - 10:15am Meeting Room: Monterey Bay Lessons Learned from Crossword Puzzles One of my favorite things growing up was sitting next to my Grandmother helping with her crossword puzzle in the Sunday paper. She passed her love of the word game onto me, as you can find me every Sunday evening trying to solve that week’s puzzle. Not only are puzzles fun, they serve as a great teaching tool for some of the skills we need to use every day, like problem solving, time management and communication. Come to this session to learn more about these skills and how you can use games and puzzles to teach these skills to your customers, and to have fun with some interactive games. Ann Merrifield, Coordinator of RFPs and Training, Kaiser Group, Inc., Columbia, MO CWDP Competencies: 2,7,9 Track: Personal Growth and Leadership Development May 9th, 9:00am - 10:15am Meeting Room: Mission Bay Job Loss Grief: What Is It And How Do You Handle It? This workshop explores more in depth the emotional impact of job loss. Very often job-seekers will not take advantage of the services offered by workforce development professionals or other career service- oriented programs because they are grieving. Grief is not intellectual; its emotional and there is a significant amount of misinformation that exists today on what grief is and how to handle it when a job loss occurs. Understanding what grief is will enable professionals serving clients and communities to better handle and offer appropriate solutions to assist job-seekers with the emotional and social transition after losing a job. Tracy Washington, President/CEO, Tracy Y. Washington International LLC, Akron, OH CWDP Competencies: 2,4,7 Track: Effective Practices for Serving the Long Term Unemployed May 9th, 9:00am - 10:15am Meeting Room: Napa C Explain This! Crafting Good Answers to Tough Interview Questions A good resume can get an interview, but good answers get the job! Most people have some explaining to do, so it's not enough to be qualified for the job, the candidate must convince the employer they're worth the risk! The author of "No One Is Unemployable" and "The 6 Reasons You'll Get the Job" offers strategies for helping candidates craft good, honest answers to tough interview questions, so clients with barriers can get the job! Come learn a proven process for crafting good answers for negative events or patterns in a candidate's past (like relocating often, multiple lay-offs, and incarceration), and to remove employers's negative, often-unspoken, assumptions about candidates because of a group they belong to (age, address, dialect, race, weight, etc.). You and your candidates work hard to get them in front of hiring employers. Help them land the job with good answers. Elisabeth H. Sanders-Park , Author, Speaker, Coach, President WorkNet Solutions, Wilmington, NC CWDP Competencies: 2,4,5,10 Track: Successful Strategies in Serving Ex-Offenders or Welfare Recipients May 9th, 9:00am - 10:15am Meeting Room: Pelican Bay Unskilled/Unemployed to Skilled and Working in 11 Months Follow the journey of eight men and three women who were unemployed and unskilled as they enrolled in a Welding Program, enhanced their English language skills, and ultimately earned a Basic Vocational Specialist Certificate in Welding in less than a year. Along the way, the eleven students picked up a Blueprint Reading Certificate, a Forklift Driving Certificate, and developed a personal bond with their instructors and each other. The Welding/ESL program began as a pilot and is a precursor to the Illinois Accelerating Opportunity Grant. Its focus is the creation and development of a cohort/learning community model that presents occupational training, basic and soft skills development, along with case management. The object is to provide basic skills deficient adults with concurrent occupational training and academic support to help them earn an occupational certificate and get a job! Anne Hauca, Director, Workforce Transitions, Elgin Community College, Eligin, IL CWDP Competencies: 2,3,4,10 Track: Workforce Development May 9th, 9:00am - 10:15am Meeting Room: Turtle Bay Creating a Holistic Approach to Serving Gang-Affiliated Youth Central States SER, located in Chicago, uses a youth development model with four components to serve gang-affiliated and at-risk youth that can be replicated. This model incorporates; building meaningful and positive relationships with youth; providing career exploration training which exposes youth to potential career and education pathways , while also addressing how to achieve those goals through short and long-term planning; training youth in employability skills to provide the confidence needed to find a job, get a job, and keep a job ; and partnering with other youth service organizations and community councils to provide additional resources, such as mental health services. This model is used across all SER youth programs and has a demonstrated success rate shown by exceeding measures established by the City of Chicago, State of Illinois, and Department of Labor. Jamie Roth, Director of Education Programs, Central States SER - Jobs for Progress, Inc. ,Chicago, IL, Greg Martinez, Director of YouthBuild, Central States SER - Jobs for Progress, Inc., Chicago, IL CWDP Competencies: 2,5,6,9 Track: Youth Services May 9th, 9:00am - 10:15am Meeting Room: Napa D Proven Leadership Strategies Driving Homeless Job Seekers and Employers to Action Proven strategies to motivate customers to find employment while creating a network of employers resulted in groundbreaking work with the homeless. Driven by the mayor’s decision to end the homeless population by 2012, Andre Johnson identified and fine-tuned techniques to move this population beyond the many barriers and find work or enter training. Building a consortium of 28 employers resulted in the placement of over 500 homeless individuals. This workshop will teach the strategies used to build community relationships, inspire job seekers and employers to take action and unite all toward the same purpose—employing the hard-to- serve. Working in the workforce centers and homeless shelters, Andre created the job search curriculum and developed the skills to successfully connect job seekers and employers. Designed for facilitators, case managers, outreach specialist and employer representatives, this workshop teaches the techniques to build collaboration and motivate to action. Andre Johnson, Corporate Trainer, Next Level, Fort Worth, TX CWDP Competencies: 4,5,7,9 Track: Workforce Development May 9th, 9:00am - 10:15am Meeting Room: Morro Bay Aligning WIA, TANF, and Housing Commissions to Better Serve Clients The San Diego Workforce Partnership received a Health Professions Opportunity Grant from the HHS to provide healthcare training to TANF participants and other low income individuals. In San Diego, TANF services are contracted out by San Diego County. In addition, the San Diego Housing Commission, which provides subsidized housing, has a self sufficiency program that serves housing participants. We have worked to align these programs to maximize the resources available to serve the common client while reducing duplication and increasing effectiveness. The challenges we face include: data sharing, alignment of outcomes, communication, expenditure alignment, and delineation of responsibilities. Participants will learn strategies on how to develop a service delivery design that moves customers through multiple programs and funding streams while increasing effectiveness and cost efficiencies. This is where WIBs can align with other systems to achieve greater outcomes and a higher return on investment. Reg Javier, Associate Manager, Public Consulting Group, El Cajon, CA, Cindy Perry, Manager of Special Projects, San Diego Workforce Partnership, San Diego, CA CWDP Competencies: 6,9,10 Track: Successful Strategies in Serving Ex-Offenders or Welfare Recipients May 9th, 9:00am - 10:15am Meeting Room: Half Moon Bay Collaborative Workforce Development: Lessons from Pre-Apprenticeship Program Models This panel discusses the role of workforce partnerships in implementing a pre-apprenticeship model. This session will provide an opportunity for workforce partners to discuss proactive approaches and solutions that nurture collaboration among service providers. Panelists will share innovative examples from their work, with a focus on pre-apprenticeship programs that prepare graduates to be competitive candidates for apprenticeships in the construction industry and green jobs. Sylvia Casaro will present Building Futures, a pre-apprenticeship construction program in Washington, DC led by the Community Services Agency of the Metropolitan Washington Council AFL-CIO in partnership with Wider Opportunities for Women. Lauren Sugerman of Wider Opportunities for Women will discuss how their partnership with Building Futures and technical assistance to programs across the country infuses a gender lens into program design and implementation, leading to improved outcomes for women. Deborah Kobes of Jobs for the Future will frame the role of a national partner in providing technical assistance and facilitating peer learning. Deborah Kobes, Senior Project Manager, Jobs for the Future, Boston, MA, Lauren Sugerman, Women and Work Project Director, Wider Opportunities for Women, Washington, DC; Sylvia Casaro Dietert, Client Services Coordinator, Community Services Agency of the Metropolitan Washington Council, AFL-CIO, Washington, DC CWDP Competencies: 4,6,9 Track: Workforce Development May 9th,10:30am - 11:45am Meeting Room: Turtle Bay Remember…Rebuild…Rejoice: Workforce/ Economic Development in Joplin’s Tornado Recovery May 22nd marks the one-year anniversary of the Joplin Tornado, one of the nation’s deadliest ever. In the months that followed, Joplin’s integrated workforce and economic development team rose to the challenge of recovery. Discover the lessons learned and the projects implemented that may be useful in your community if disaster strikes. Topics covered include temporary employment (Missouri Disaster Recovery Jobs Program), economic development partnerships to have in place before a disaster, crisis communications, pitfalls to avoid, tools for post-disaster regional transformation, and techniques to align disaster-related employment with your region’s strategic workforce priorities. Jasen Jones, Executive Director, Workforce Investment Board of Southwest Missouri, Joplin, MO CWDP Competencies: 10 Track: Economic Development and Business Services Partnerships May 9th,10:30am - 11:45am Meeting Room: Morro Bay Using Research to Improve Your Program Do you know what works in workforce development? The question of effectiveness of workforce program continues to be raised in national debates. The good news is that there is evidence that our programs work. This facilitated discussion is designed to discuss the different uses of research related to workforce development. And, to hear from you, the practitioner, what type of data will help you now and in the future. Tina Koehn, Vice President, UMOS, Milwaukee, WI CWDP Competencies: 5,6 Track: Fiscal and Program Management May 9th,10:30am - 11:45am Meeting Room: Napa A Lose the Excuses and Live a "But"-Kickin' Life This fun and interactive workshop focuses on getting rid of excuses and taking the necessary steps toward getting where you want to go! In this changing world, we need to rethink strategies and be on the lookout for opportunities to make change and challenge work for us. This requires balance in mind, body and spirit and it also calls for a sense of humor and an attitude of "altitude!" We will disuss topics that are imperative to personal and professional success, such as dealing with stress, identifying goals and moving from conept to action, embracing the Five Steps of Enlightenment, utilizing personal but-kickin’ affirmations, taking responsibility for your own success and choosing to be a victor rather than a victim. Linda Henley-Smith , Owner, "But"-Kickin' Business Strategies , Phoenix, AZ CWDP Competencies: 5,7,9 Track: Personal Growth and Leadership Development May 9th,10:30am - 11:45am Meeting Room: Napa B The Long-Term Unemployed: Strategies to ReEngage, ReDirect, & ReEmploy You're more employable when you're employed... we've heard it for years. But, in the current market, too many talented, well-matched candidates are being passed-over simply because they have been unemployed for more than 6 months. Some hiring employers have gone so far as to state that ‘jobless candidates need not apply’. It's frustrating and unfair, but I have to wonder... How do employer know a job seeker is currently jobless? The answer: The job seeker tells them! This session offers four strategies to help the long-term unemployed and the currently ‘jobless’ lead with their talent not their ‘jobless’ status. From their mental process and vocabulary, to their resume and how they tell their story, these practical, hopeful, honest approaches will immediately make a big, positive difference. Elisabeth H. Sanders-Park , Author, Speaker, Coach, President WorkNet Solutions, Wilmington, NC CWDP Competencies: 4,5,7,10 Track: Effective Practices for Serving the Long Term Unemployed May 9th,10:30am - 11:45am Meeting Room: Mission Bay TANF and Workforce Development in an Uncertain Economy With millions of Americans still out of work and the economy barely growing, workforce development professionals have not faced a more challenging environment in generations. Even in the midst of today's extraordinary economic situation, Wisconsin is succeeding in helping TANF participants compete for jobs. Wisconsin's public-private entities have partnered together to increase participant success in transitioning from welfare to work through One-Stop Job Centers. Learn about some of the differences between TANF participants and other traditional workforce development populations, and how government and private-sector providers have increased performance through a variety of strategies, including: • understanding participant demographics, • motivating and engaging participants, • utilizing specialized assessments, • identifying participant strengths, • coordinating with other workforce development programs, • varying hours of operation • celebrating participant achievement and resilience. Kaye Krenzke, Workforce Development Director, UMOS, Inc., Milwaukee, WI, Linda Richardson, Milwaukee Operations Section Chief, WI Department of Children and Families, Milwaukee, WI CWDP Competencies: 6,9 Track: Successful Strategies in Serving Ex-Offenders or Welfare Recipients May 9th,10:30am - 11:45am Meeting Room: Pelican Bay Industry Sector Specific Workplace ESL - What, How and Why What are the sectors and how do you create onsite customized ESL for your clients so they are industry, sector specific ready for employment? In a perfect world, employers will flock to your organization because they know your foreign born applicants are getting appropriate English training so they are ready for work now. Teach them enough specific English to be able to get a job and keep a job in the sectors that are knocking on your door. This workshop will demonstrate what to teach and how to teach and you'll walk out ready to start your own program back in your agency. Ronna Timpa, Founder and Chief Motivator, Workplace ESL Solutions, Henderson, NV CWDP Competencies: 4,5,7,10 Track: Workforce Development May 9th,10:30am - 11:45am Meeting Room: Napa C “Leave Me Alone!” Understanding Traumatized Youth Turning 18 represents a magical transition for many young people: graduation, college, voting, jobs, and independence. Unfortunately, it is not so magical for many at-risk youth growing up exposed to regular drug use, neighborhood violence, and physical or emotional abuse. This thought-provoking session will offer staff insights and skills for connecting with relationship- wary youth. Participants will discuss the impact of childhood trauma, then delve into four self- protective patterns these youth exhibit, often drawing staff into destructive power struggles. Finally, we will explore effective strategies for connecting with and motivating at-risk youth to build greater resilience and make good decisions for adult life, including full time work. Steve Parese, Founder, Workin' It Out Soft Skills, Danbury, NC CWDP Competencies: 4,5,7,9 Track: Youth Services May 9th,10:30am - 11:45am Meeting Room: Napa D Get the Facts: Reentry Mythbusters Regardless of your workplace setting, you will probably encounter someone with a criminal record. Workforce development professionals need the facts about strategies and services that help to reduce the barriers to employment and support services faced by their clients with criminal records. Reentry Mythbusters were developed by the Federal Interagency Reentry Council as fact sheets to clarify federal policies that affect individuals with criminal records in areas such as employment, housing, education, and benefit access. In some policy areas, state and local governments have broad discretion in determining how policies are applied. In some cases, statutory barriers do not exist at all or are very limited. Walk away with resources developed by the National Institute of Corrections’ Community Services Division and other federal reentry partners. John Rakis, Conslultant, National Institute of Corrections, Brooklyn, NY CWDP Competencies: 2,4,7,10 Track: Successful Strategies in Serving Ex-Offenders or Welfare Recipients May 9th,10:30am - 11:45am Meeting Room: Monterey Bay Correction Connection What happens when you combine a WIB,two community colleges, local education agencies, economic development,four counties, and the Federal Bureau of Prisons? Hear how this "strange brew" resulted in an astounding local hire rate for a new federal correctional facility in southern West Virginia and a model of collaboration for other states. The materials and the process that were developed for the project will be shared. Robin Asbury, Deputy Director, West Virginia Workplace Education Program, Fairmont, WV, Tina White, Workplace Education Specialist/Trainer, West Virginia Workplace Education Program, Princeton, WV; Cathi Litcher, Site Activation Coordinator, Federal Bureau of Prisons, Butner, NC CWDP Competencies: 2,7,9,10 Track: Workforce Development May 9th,10:30am - 11:45am Meeting Room: Half Moon Bay Cultural Awareness of Serving Asian American Pacific Islander Older Workers The Senior Community Service Employment Program (SCSEP) is a great place for older job seekers who want to begin a new career later in life. For Asian American and Pacific Islanders (AAPIs), SCSEP has a unique role - not only does it provide an opportunity for employment training, but also an opportunity to learn about the U.S. and its work environment. SCSEP providers and participants are encouraged to use WIA resources and trainings, however, WIA resources are not always easily accessible for AAPI older job seekers. This session will highlight: 1) The unique qualities of AAPI older job seekers compared to other ethnic groups, 2) Challenges for AAPI job seekers when using WIA resources, 3) What should workforce professionals know when serving the AAPI population? Eun Jeong Lee, SCSEP National Director, National Asian Pacific Center on Aging, Seattle, WA, Miriam Suen, LA SCSEP Project Director, National Asian Pacific Center on Aging CWDP Competencies: 4,9 Track: Workforce Development May 9th,1:45pm - 3:00pm Meeting Room: Napa A Tri-C Soft Skills Program: Reduces Turnover of Frontline Hospital Workers Cuyahoga Community College's Workforce and Economic Development Division (WEDD) partnered with a major hospital system in Cleveland, Ohio to develop a unique soft skills program for frontline hospital workers. This training, was designed for employees in Environmental Services, but has since expanded to include workers from Nutrition Services, Patient Transport Services, Client and Lab Support Services, and other support service departments within the hospital system. The program has resulted in employees with improved attitudes towards supervisors and peers, reduced turnover, a stronger commitment to the customer experience, increased employee engagement and has created a greater sense of pride in the work product. Tri-C’s Corporate College and Job Link Services Department worked collaboratively with hospital leadership to design curriculum based on the needs of the employer and expressed interest of frontline workers. The program is managed and delivered by a unique team of facilitators from the Job Link Services Department. Come and learn how Tri-C developed an effective workforce solution for a major hospital by utilizing its sales team and Job Link Services group. The program has proven to be so successful that other industries have requested the same training program to improve job performance of frontline workers. Linda Woodard, Executive Director, Cuyahoga Community College Workforce and Economic Development Division, Cleveland, OH, Trellis Goode, Training Specialist, Cuyahoga Community College, Cleveland, OH; La Tina Johnson, District Director III, Cuyahoga Community College, Cleveland, OH; Gregory Surtman, Director of Business Development, Corporate College, Cleveland, OH CWDP Competencies: 4,5,9,10 Track: Economic Development and Business Services Partnerships May 9th,1:45pm - 3:00pm Meeting Room: Pelican Bay MAKING YOUR CASE FOR WORKFORCE DEVELOPMENT: Our Time Has Come! Workforce Development is the cornerstone of this country’s ability to build a strong and competitive economy. By becoming advocates and making the case for Workforce Development at the local, State and national levels, we will ensure that our voices are heard and our impact is recognized. Advocacy is the key to the success of any major initiative, especially in the highly politicized atmosphere, in which we currently reside. It is, therefore, imperative that we take advantage of every platform and tell our story. Our story, however, is more than percentage points and dollar signs; it is a story of lives changed, hope regained and most importantly, reemployment success. This session provides a high-level practical review of three key components of successful advocacy: Defining the “why” of Workforce Development Advocacy; Knowing Our Audience; and Managing our Message. Attendees will leave this session with a better understanding and renewed passion for advocating for workforce development and its initiatives that impact our community and customers; as well as a virtual toolbox of resources to support their advocacy efforts at the local, State and national levels. Kimberly Staley, CTWorks Program Director, KRA Corporation, Hartford, CT, Lita Kleger, Director of Communications and Outreach, Experience Works, Arlington, VA: Don Scott, Vice President, KRA Corporation, Norfolk, VA; Kent Kahn, Business and Community Liaison, Experience Works, Lima, Ohio CWDP Competencies: 7 Track: Personal Growth and Leadership Development May 9th,1:45pm - 3:00pm Meeting Room: Mission Bay Finding the Right Fit: How Alternative Staffing Affects Worker Outcomes Perspectives from the Field and Research Alternative staffing organizations (ASOs) are fee-for-service staffing operations started by nonprofits which help job seekers access jobs, build up their work experience and take a next step in the labor market. Recent research by the Center for Social Policy has documented how job seekers get hired through ASOs. The Center has analyzed the activities of four well established ASOs around the country and examined relationships with customer businesses, what kind of work experience workers get, and what happens to their employment situation 6 to 8 months after they leave their ASO job assignment. Directors of two ASOs who participated in the study will discuss how the organization handles serving customer businesses as well as job seekers and how an ASO fits with other workforce development programs of their home organization as well as with the broader workforce development system. The workshop will present very recent findings, relevant to the recent high unemployment period (2009-2011). Françoise Carré, Research Director, Center for Social Policy, University of Massachusetts Boston, Boston, MA, Mike Wynne, Executive Director, EMERGE Community Development, Minneapolis, MN; Rudy Herrera, Director, Goodwill Staffing Services, Austin, TX CWDP Competencies: 2, 3, 4, 9, 10 Track: Effective Practices for Serving the Long Term Unemployed May 9th,1:45pm - 3:00pm Meeting Room: Napa C From “Jails to Jobs” Helping Formerly Incarcerated Succeed at Work Formerly incarcerated individuals face unique challenges when transitioning from corrections to work. Already significant barriers (criminal records, substance abuse, homelessness, work history) are often overshadowed by antisocial thinking and behaviors. These patterns may have helped them succeed in the chaotic world of criminality -- but they sabotage attempts to gain employment. This interactive workshop explores some of the cognitive- behavioral (CB) patterns keeping former offenders from finding success in today's world of work. Participants gain new insights into these dynamics, and explore employers’ unspoken expectations. Finally, we discuss CB strategies for helping formerly incarcerated individuals make the mental and behavioral switch from corrections to employment. Steve Parese, Founder, Workin' It Out Soft Skills, Danbury, NC CWDP Competencies: 4,5,7,9 Track: Successful Strategies in Serving Ex-Offenders or Welfare Recipients May 9th,1:45pm - 3:00pm Meeting Room: Napa B Graduate a Diverse and Dislocated Population through Successful Community Partnerships Job Training Partners (WIA Agency), a department of Western Iowa Tech Community College in Sioux City Iowa, responded to a business closure of over 1,500 employees, 81% lacking English skills and 73% lacking a high school diploma or GED. To overcome these barriers multiple levels of English Language Learner modules were developed using Rosetta Stone, CASAS testing, GED components, and integrated occupational skills. Industrial skills training in welding, truck driving, industrial maintenance, health care, and automotive maintenance were used as a means to teach English and math. Successful completion of these integrated modules allowed students to enter and successfully complete college occupational programs. Success was measured by improved CASAS scores, attainment of a GED, successful completion of a training program, and reemployment at a good wage. Shawn Fick, Co-Director, Iowa Works of Greater Siouxland Job Training Partners/Western Iowa Tech Community College, Sioux City, IA, Pamela Woolridge, Administrative ABE/GED Program Coordinator, Western Iowa Tech Community College, Sioux City, IA ; Lily Bonilla, Administrative ABE/GED Program Coordinator, Western Iowa Tech Community College, Sioux City, IA CWDP Competencies: 4,5,6,9 Track: Workforce Development May 9th,1:45pm - 3:00pm Meeting Room: Napa D Measuring Soft Skills – the What and How Everyone agrees with employers that soft skills (work-related behaviors) are important for clients to have to be successful on the job. But what exactly are they – is there a common definition? How do we know what soft skills a person has? Can a person develop their soft skills? If so, how? Come and learn how national certification systems define and measure/assess soft skills. Jane Eguez, Director of Program Development, CASAS, San Diego, CA, Dan Griffith, Senior Vice President, General Manager, Steck-Vaughn, Austin, TX; Tobin Kyte, Senior Research Associate, ACT, Iowa City, IA CWDP Competencies: 2, 10 Track: Workforce Development May 9th,1:45pm - 3:00pm Meeting Room: Half Moon Bay Hospitality & Tourism: Leading a Recovery Focused on Job Creation & High-Growth Career Pathways The hospitality industry is one of dynamic career growth potential, with over 200 industry careers available in a number of different pathways. The industry continues to grow both nationally and internationally, and with it, the need for qualified employees at all levels. Acknowledging the prominent role of the travel and tourism sector in creating jobs and powering the economy, in January the White House announced an Executive Order aimed at boosting travel and tourism. Lodging serves as a top ten industry in 48 out of 50 states, with approximately 600,000 new jobs set to be created for America's workforce in 2012. As the industry expands, it offers significant stability and security, as well as the flexibility for workers to learn new roles and choose from various career disciplines. This session will provide an industry profile and will showcase the career pathways available to job seekers interested in a long-term career in hospitality. Career pathways start with over 19 front-line positions and continue all the way up through General Management. Long term careers with high-wage potential are waiting for the right people with the skills and knowledge to lead effectively. Shelly Weir, Senior Director, State Relations & Educational Programs , American Hotel & Lodging Educational Institute, Orlando, FL CWDP Competencies: 2, 3, 10 Track: Workforce Development
"Detailed Workshop Description NAWDP"