iPhone 3G

iPhone 3G Setup Guide Table of Contents Introduction ___________________________________________________________________________ 1
 Technical Specifications _________________________________________________________________ 1
 Campus Wi-Fi Setup ____________________________________________________________________ 2
 Email / Calender / Contacts Setup _________________________________________________________ 4
 iPhone Security ________________________________________________________________________ 6
 Passcode Setup _______________________________________________________________________ 6
 Network Connectivity / Status _____________________________________________________________ 8
 Airplane Mode _________________________________________________________________________ 8
 Ring / Silent Switch _____________________________________________________________________ 8
 iPhone Troubleshooting__________________________________________________________________ 9
 Backing Up and Restoring your iPhone_____________________________________________________ 10
 Updating your iPhone __________________________________________________________________ 11
 Introduction This document outlines how to setup the iPhone 3G to the Melbourne University WiFi network for internet access and exchange server for e-mail, contacts and calendar access. The iPhone is an internet connected multimedia smartphone with a multi-touch screen designed by Apple Inc. The iPhone's functions include those of a camera phone and portable media player (equivalent to the iPod) in addition to text messaging and visual voicemail. Technical Specifications Size and Weight • • • • Height: 115.5 mm Width: 62.1 mm Depth: 12.3 mm Weight: 133 grams Connectors and Input / Output Power and Battery • • • Built-in rechargeable lithium-ion battery Charging via USB to computer system or power adapter Talk time: Up to 5 hours on 3G Up to 10 hours on 2G Standby time: Up to 300 hours Internet use: Up to 5 hours on 3G Up to 6 hours on Wi-Fi Video playback: Up to 7 hours Audio playback: Up to 24 hours External Buttons and Controls • • • • Mac System Requirements • • • Mac computer with USB 2.0 port Mac OS X v10.4.10 or later iTunes 7.7 or later Sensors • • • Accelerometer Proximity sensor Ambient light sensor GPS • Assisted GPS Capacity • 8GB or 16GB flash drive Windows System Requirements • • • PC with USB 2.0 port Windows Vista; or Windows XP Home or Professional with Service Pack 2 or later iTunes 7.7 or later Cellular and Wireless • • • • UMTS/HSDPA (850, 1900, 2100 MHz) GSM/EDGE (850, 900, 1800, 1900 MHz) Wi-Fi (802.11b/g) Bluetooth 2.0 + EDR Environmental Requirements • • Operating temperature: 0° to 35° C Non-operating temperature: -20° to 45° C Information Services Page 1 iPhone 3G Setup Guide Campus Wi-Fi Setup Step 1. Select the Settings icon on the home screen. Step 2. Select Wi-Fi setting. Step 3. Confirm Wi-Fi is switched On to allow the iPhone to scan for wireless networks in range. Select UniWireless when in range. Step 4. Once UniWireless is selected you will be prompted to enter your central Uni Melb username/password credentials. Information Services Page 2 iPhone 3G Setup Guide Step 5. Once you enter your login credentials the Wi-Fi Networks screen will appear with UniWireless selected as your currently connected Wi-Fi network. Select the blue arrow next to UniWireless. Step 6. Swipe your finger up to scroll down to HTTP Proxy then select the Manual button. Enter below Server: wwwproxy.student.unimelb.edu.au Port: 8000 Swipe Authentication to On and enter your login credentials. Select WI-FI Networks to go back. Step 7. Press the Home button to go back to the iPhone main screen. You are now connected the University of Melbourne Campus Wi-Fi Network as indicated by the Wi-Fi icon in the status bar. Step 8. Select Safari on the home screen to test your connection to the internet. Information Services Page 3 iPhone 3G Setup Guide Email / Calender / Contacts Setup Step 1. Select Mail icon on the home screen. Step 2. Once the Mail icon is selected you will be prompted to select an account type to setup. Select Microsoft Exchange. Step 3. Fill in the following fields then select next. Email: Your Uni Melb e-mail address Domain: unimelb Username/Password: Uni Melb login credentials Description: Uni Melb Email Step 4. Setup will advise that it is unable to verify the certificate for the exchange server. Select Accept to progress in the setup. Information Services Page 4 iPhone 3G Setup Guide Step 5. Mail Setup will verify your login credentials Step 6. Once verified you will be prompted to enter a server address. Enter the following: owa.unimelb.edu.au then select Next. Step 7. Once the server is verified Mail Setup will ask what to synchronize from exchange. Once confirmed select Done. Step 8. The iPhone is now ready to synchronise with your Uni Melb Email, Contacts and Calanders. Information Services Page 5 iPhone 3G Setup Guide iPhone Security iPhone’s configured to access Melbourne University email, calendars and contacts via the network poses risks to information if lost or stolen. It is strongly recommend that the device have passcode setup to help protect information. Without the passcode setup, in the wrong hands the following can happen: • Fraudulent emails can be sent that appear to be from you. • Access to all your emails, contacts and calendar. • Access to any websites you have previously logged into with the iPhone. Passcode Lock is a feature on the iPhone that requires a user defined, 4 digit passcode to unlock the screen on wake from standby. Follow the below steps to enable this feature on the iPhone. Passcode Setup Step 1. Select the Settings icon on the home screen. Step 2. Select General setting. Step 3. Select Passcode Lock setting. Step 4. Enter a 4 pin code. Information Services Page 6 iPhone 3G Setup Guide Step 5. Re-enter your passcode to confirm. Step 6. Once you’ve entered the passcode the Passcode Lock options will be displayed. Slide on the Erase Data option. Step 7. Select Enable to confirm. Step 8. You have successfully setup Passcode lock. When using the iPhone from standby you will prompted to enter your Passcode. Information Services Page 7 iPhone 3G Setup Guide Network Connectivity / Status Internet / Email access is available when the iPhone is connected to a local area Wi-Fi, GSM/EDGE or 3G network. By default, the iPhone will ask to join newly discovered Wi-Fi networks and prompt for the password when required, while also supporting manually joining closed Wi-Fi networks. When Wi-Fi is active, the iPhone will automatically switch from the 3G / EDGE network to any nearby previously approved Wi-Fi network. This icon indicates all data is accessed via a local Wi-Fi network. This icon indicates all data is accessed via the 3G network. This icon indicates all data is accessed via the GSM/EDGE network. Airplane Mode Turn on airplane mode to disable the wireless features of iPhone on a plane. To enable Airplane mode select Settings on the home screen and then slide airplane mode on. When airplane mode is on, appears in the status bar at the top of the screen, and no cell phone, radio, Wi-Fi, or Bluetooth signals are emitted from iPhone. When airplane mode is on, you can still do use the iPhone for the following: • • • • Listen to music Watch video Check your calendar Take or view pictures • • • • Hear alarms Use the stopwatch or timer Take notes Read text messages and email messages stored on iPhone When airplane mode is on, you can’t make calls, send text messages, surf the web or check for new email. Ring / Silent Switch Flip the Ring/Silent switch to change between ring and silent modes. When set to ring mode, iPhone plays all sounds. When set to silent mode, iPhone doesn’t ring or sound any alerts or sound effects. Alarms set using Clock do sound, however. By default when you get a call, iPhone vibrates whether it’s set to ring or in silent mode. If iPhone is set to ring mode, you can silence a call by pressing the Sleep / Wake button or one of the volume buttons once. Press a second time to send the call to voicemail. Information Services Page 8 iPhone 3G Setup Guide iPhone Troubleshooting The below tips will help you resolve the most common iPhone issues. iPhone doesn't appear in iTunes or is not synchronising • • • The iPhone battery might need to be recharged, connect to the iPhone charger. Disconnect other USB devices from your computer then connect the iPhone to a different USB 2.0 port on your computer (not on your keyboard or USB hub) Turn iPhone off and turn it on again. Press and hold the Sleep/Wake button on top of iPhone for a few seconds until a red slider appears, slide to power off. Then press and hold the Sleep/Wake button until the Apple logo appears. Restart your computer and reconnect iPhone to your computer. Download and install (or reinstall) the latest version of iTunes from www.apple.com/itunes. • • iPhone doesn’t make or receive calls, send/receive sms, access email/web • Check the cell signal indicator in the status bar at the top of the screen. If there are no bars, or if it says "No service," try moving to a different location. If you're indoors, try going outdoors or moving closer to a window. Make sure airplane mode isn't on. From the Home screen choose Settings, then turn Airplane Mode off. If that doesn't work, turn airplane mode on, wait 15 seconds, then turn airplane mode off again. Turn iPhone off and turn it on again. Press and hold the Sleep/Wake button on top of iPhone for a few seconds until a red slider appears, slide to power off. Then press and hold the Sleep/Wake button until the Apple logo appears. Restore the iPhone software. See page 10 this document for instructions. If that doesn't work, there may be an issue with your Optus account or data plan. Contact the Telephone Service Desk on extension: 49008 or http://servicedesk.unimelb.edu.au/itsc/telephone/ to report your issue. • • • • • iPhone won't turn on, or the display freezes or doesn't respond • • Press and hold the Home button for at least six seconds, until the application you were using quits. If that doesn't work, turn iPhone off and turn it on again. Press and hold the Sleep/Wake button on top of iPhone for a few seconds until a red slider appears, slide to power off. Press and hold the Sleep/Wake button until the Apple logo appears. Reset iPhone. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. • Battery life seems short • • • • Go to http://www.apple.com/au/batteries/iphone.html for tips on how to prolong iPhone's battery life. If the screen shows a low-battery image, iPhone is low on power and needs to charge for up to ten minutes before you can use it. When charging iPhone, make sure to leave it charging until it is fully charged. The battery is fully charged when the battery icon in the upper-right corner of the screen looks like this If you are charging using your computer, don't connect the iPhone to your keyboard. Also, the computer must be turned on and not in sleep or standby mode. If the iPhone is connected to a computer that's not turned on or is in sleep or standby mode, the iPhone battery may drain. iPhone continues to freeze or not respond after you reset it • • Reset iPhone settings. From the Home screen choose Settings > General > Reset > Reset All Settings. All your preferences are reset, but no data or media is deleted. Restore the iPhone software. See page 10 this document for instructions. Page 9 Information Services iPhone 3G Setup Guide Backing Up and Restoring your iPhone Using the Restore function for your iPhone is part of standard troubleshooting procedure. When restoring your iPhone back to factory default you will prompted to backup the settings (i.e. Mail settings, Contacts, Calenders .etc) within iTunes. Use the following steps to backup and restore your iPhone. Note: Whenever you restore your iPhone it is highly recommended that you perform a sync prior to restoring in order to back up any changes since your last sync. Step 1. Step 2. Step 3. Step 4. Step 5. Step 6. Make sure you have the latest version of iTunes installed and running before attempting to restore. Connect your iPhone to your computer. Select your iPhone when it appears in iTunes under Devices. Select the Summary tab. Select the Restore option. When prompted to back up your iPhone settings before restoring, select the Back Up option (as seen in the image to the right). Step 7. Select the Restore option when iTunes prompts you (As long as you've backed up your device, you should not have to worry about restoring your phone). Step 8. Once the restore process has completed the iPhone restarts and displays the Apple logo while starting up: Step 9. After a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step. Information Services Page 10 iPhone 3G Setup Guide Step 10. The final step is to restore your iPhone from a previous backup. Once your iPhone is restored and in the process of activating, you should be able to see the following in iTunes: Select the back up you want for your iPhone and select the Continue button in order to complete your device's restoration. Updating your iPhone The iPhone, like a desktop computer has software updates to fix general operating system bugs while improving performance. iTunes will periodically check for updates when you connect your iPhone to the computer. It is recommended you also click on Check for Updates to see if there is a update that will fix any issues your experiencing with the iPhone. When you begin the process of updating your iPhone, iTunes performs a standard backup (as mentioned above). Use the following steps to update your iPhone. Step 1. Confirm you have the latest version of iTunes installed and running before attempting to update. Step 2. Connect your iPhone to your computer. Step 3. Select your iPhone when it appears in iTunes under Devices. Step 4. Select the Summary tab. Step 5. Click Check for Update (as seen in the screen shot below): Step 6. If a update is available you will be prompted to update. Click Next to being the update. Step 7. Once the update has been downloaded and applied the iPhone will restart followed by a prompt from iTunes that the update is completed. Note: Updating your iPhone does not affect your content or settings on the iPhone. For further support contact the Telephone Service Desk on extension: 49008 or http://servicedesk.unimelb.edu.au/itsc/telephone/ Information Services Page 11