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					TSE Training Programmes – new skills, new insights, new motivation
2007-2008

Tailored half-day training packages for Sports Organisations
Consulting Skills

Client service
Sports administrators work in the service industry. Federations have started to consider themselves as service providers to their various clients; sponsors, media, fans, etc. The most important of these clients is of course their own members. Providing visible quality service, however, is not an easy task. This course guides participants in identifying the needs of their federation’s clients and provides the tools needed to provide quality service. It is a perfect way to increase the quality of a federation’s often intangible services. Content: • How to add quality service to quality work • How to manage expectations • How to influence the client’s perception of services Who should participate? Staff members at any level of a federation, who are in regular contact with the organisations client base, and who wish to add quality service to their work.

Giving advice effectively
The purpose of any sports federation is to not only to govern the sport and organise competitions, but to also to give advice and help its members improve their daily operations. Giving advice and more importantly ensuring that this advice is taken is a difficult process. This programme provides participants with an understanding of the skills that are required to become a real “consultant” and gives hints on how to strengthen relationships to ensure that advice given is effectively used. Content: • How to move from, administration to a consulting role • How to build strong, trusting relationships • How to tailor and present advice Who should participate? Staff, at all levels of the federation, who are in a position to give advice to members and who want to ensure that advice is effective.

Designing and giving effective presentations
As in most business settings, the sports world has become accustomed to the use of audiovisual tools like MS PowerPoint when making presentations. Unfortunately, all too often we see poorly prepared slides, which do nothing but distract the audience and confuse the message. This course provides participants with a clear understanding of how to structure and design presentations to achieve results. In addition, hints are given that can be used immediately to improve the delivery of presentations. Content: • How to develop a storyline for the presentation • How to design visuals, including PowerPoint slides • How to effectively deliver presentations Who should participate? Any federation’s staff who wants to improve their skills in design and delivery of presentations.

For more information please contact Ms. Caroline Anderson at: +41 21 313 23 00/ canderson@tseconsulting.com

TSE Training Programmes – new skills, new insights, new motivation
2007-2008

Tailored half-day training packages for Sports Organisations
Communication Skills

Writing to sell
Sports federations are continually working to sell their sport and their events. Selling - whether it be to sponsors, spectators, or host cities - needs to be supported by written material. Writing to give information is different than writing to sell, and this course aims at providing practical tools for improving skills in writing effective sales copy. Whether you are writing for a brochure, website, advertisement or other sales medium, this course will help to ensure that your writing is both persuading and convincing for the target audience. Content: • How to write sales material using the basic principles of copywriting • How to chose which type of sales material is best for your audience • How to create slogans and effective taglines Who should participate? Staff members within the federation who write any kind of promotional or sales material.

Writing and delivering high impact speeches
Every opportunity to deliver a speech on behalf of the organisation is a chance to promote the organisation, and so every opportunity should be taken. Sports administrators have many occasions to speak publicly, but as we all know it is not an easy task. The skills needed to write and deliver quality speeches are not innate and so it requires practice to be an effective speaker. This course provides participants with the fundamental tools needed to write and deliver speeches with high impact, whatever the size of the audience. Content: • How to analyse the audience and their needs • How to write to both hearts and minds • How to deliver speeches effectively Who should participate? Middle and/or top management who regularly have to write or give speeches, whether it is for internal meetings, congresses, or seminars.

Logical thinking behind logical writing
Working in the international sports environment requires people to be able to produce clearly written documents that can be quickly understood by a wide range of audiences of different cultures and values. This course aims at helping participants to understand the difference between casual and business written communications, and provides practical hints on how to improve writing skills, including hints on how to think and write more logically. Content: • How to structure your writing using the “Pyramid Principle” of thinking • How to use strategic communication and logical argumentation • How to differ your business and casual writing Who should participate? Staff members within the federation who write material that is used to communicate and explain issues to internal or external parties.

For more information please contact Ms. Caroline Anderson at: +41 21 313 23 00/ canderson@tseconsulting.com

TSE Training Programmes – new skills, new insights, new motivation
2007-2008

Tailored half-day training packages for Sports Organisations
Personal Skills

Improving personal effectiveness
Like every professional organisation, a sports federation is only as good as the people who work in it. This course aims at identifying the specificities of the profession of a sport administrator - at every level - in order to better understand what staff should be getting better at in order to benefit the entire organisation. It provides practical tools to increase personal value and motivation in the workplace. Content: • How to improve your personal “balance sheet” • How to balance skills and knowledge • How to ensure you are not only doing things right, but also that you are doing the right things Who should participate? Any federation’s staff that is looking to increase their own personal value, for the organisation as well as for his/her personal benefit.

Negotiating techniques
Communication in the workplace is based on series of negotiations which are regularly taking place. Whether it is communication with a boss, a subordinate, the local authorities or a sponsor, a sports administrator constantly needs to give and take to achieve maximum results. This course provides participants with the basic tools to ensure optimal results through effective negotiation techniques. Content: • How to formulate the objectives and strategy of a negotiation • How to succeed with the “Eight-step approachTM” to negotiation • How to implement the principles of cross-cultural negotiation Who should participate? Management and staff members who are regularly put into negotiation situations and who would like to acquire new skills to achieve better results.

Influencing Skills
All business communication includes an element of persuasion, whether it is giving advice, providing strategic direction, or simply explaining your most recent bright idea. This programme aims at analysing the various needs of the federation’s internal and external audiences, and provides concrete tactics on how to move these audiences around to support your idea. Content: • How to move from “influencing” to “sharing values” • How to positively influence people using six basic techniques • How to influence different audiences Who should participate? All staff members who are in contact with the various stakeholders of the federation and who want to improve their influencing skills.

For more information please contact Ms. Caroline Anderson at: +41 21 313 23 00/ canderson@tseconsulting.com

TSE Training Programmes – new skills, new insights, new motivation
2007-2008

Tailored half-day training packages for Sports Organisations
Change Management Skills ange

Communicating Change
The world of sport is very dynamic and as federations strive to keep up to this ever-changing environment, they need to ensure that change is properly communicated to all their stakeholders. This programme provides participants with practical tools on how to introduce change into the organisation, propose tactics to implement change projects and introduces ways to evaluate if change is working well. Content: • How to overcome the challenges and fear of change • How to successfully communicate change projects • How to implement change projects Who should participate? Management and staff members of a sports organisation who are regularly faced with the challenge of introducing, communicating and implementing change.

Problem solving techniques
As sports organisations develop and change, different problems can arise both internal and external to the organisation. It is imperative that staff members have the necessary skills to recognise and solve problems that they are faced with. This course aims at providing the theory and process of problem solving to ensure that the skills needed to solve any type of problem are acquired. Content: • How to identify and analyse problems • How to frame a problem to arrive at the right solution • How to verify proposed solutions to problems Who should participate? All staff members who are faced with the need to find effective and efficient solutions to problems.

Strategy development
Sports organisations need to constantly be improving and changing to keep up with today’s world. Having a clear strategy in place is essential to ensure that change happens in a structured way. This course aims at introducing the principles of strategy development and clearly outlines why it is important for your organisation. It is the first step to ensuring that your organisation is ready for the future. Content: • How to develop and plan long term strategies • How to implement strategies to ensure effectiveness • How to follow up on and measure the results of long term strategies Who should participate? All management and staff members who are involved in strategic forward planning for the organisation.

For more information please contact Ms. Caroline Anderson at: +41 21 313 23 00/ canderson@tseconsulting.com