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					                                Table of Contents
Introduction & Mission Statement

Section 1: Expectations                                           PAGE 3

Section 2: Your Job                                               PAGE 4
      Performance Expectations
      Job Description
      Performance Evaluation
      Performance Development Process
      Professional Appearance Standards

Section 3: Safety                                                 PAGE 12
      Instructor Safety
      When You Are Hurt
      Workers Compensation
      Guest Safety
      On Mountain Safe Practices
      When Your Guest Is Hurt
      Negligence
      Avalanche Safety
      Out of Bounds Regulations
      Terrain Park Etiquette
      Lift Safety
      Incident Report
      Road and Mountain Closure
      Snow Nights

Section 4: Services and Facilities                                PAGE 22
      Mountain School Products and Services
      Activity Desk
      Ticket Scanning
      Lift Use
      Early Morning Tram Runs
      Work Tram Runs
      Teaching at Other Resorts
      Racing
      Mountain Dining
      Rental and Retail Etiquette
      Locker Rooms
      Lost Equipment and Theft

Section 5: Pay and Benefits                                       PAGE 29
      Employment Criteria
      Status Explanation
      Benefits
      How Work is Assigned to Instructors
      Hourly Base Pay Rates
      Incentive System
      Other Pay
      Basic Pay Formulas
                     07/10/07   Snowbird Mountain School Updated 2007-2008 Season   1
 Snowbird Mountain School Instructor Policies and Procedures Manual

                                             2007-2008

Welcome to the 2007-2008 season! We appreciate your choice to be a part of our team, and encourage you to
help us make Snowbird… “A place dedicated to increasing human understanding through the enhancement of
body, mind, and spirit.”

Vision/Mission Statement:


  Building Relationships; One Student at a Time.
Marketing tagline: The statement below is designed to let our guests know that we can help them to
negotiate our mountain and feel the exhilaration and joy that comes from a face full of wind and a
controlled descent down even the gentlest of slopes. We expect that your energy, passion, and
dedication to the sports you love will help us build long lasting relationships with our guests that will
enable them to experience our mountain on their terms.


    Snowbird Mountain School… Get Your Wings!
The following pages of this manual will provide the roadmap to your success, the success of our team,
and the future of our operation.




                       07/10/07   Snowbird Mountain School Updated 2007-2008 Season                    2
                                             Section 1
_____________________________________________________________


Expectations
What we expect from you
1. Build relationships.
   •   With guests
   •   With peers, team
   •   With resort staff
2. Create unforgettable experiences. Have FUN!!!
3. Be professional:
   •   Be there
   •   Be on time
   •   Do what you say you will do
   •   Be safe
   •   Adhere to Snowbird Mountain School and Snowbird Resort policies
   •   Learn and grow
4. Make your guests feel welcome and always ask them to return!


What you can expect from us
   •   To be treated with respect and courtesy
   •   To receive compensation for all hours worked
   •   To receive fair and consistent supervision
   •   To have an opportunity to grow and learn




                      07/10/07   Snowbird Mountain School Updated 2007-2008 Season   3
                                           Section 2
_____________________________________________________________

Your Job
Performance Expectations
Job Description
Performance Development/Performance Evaluation
Discipline and Termination Procedures
Professional Appearance Standards




                    07/10/07   Snowbird Mountain School Updated 2007-2008 Season   4
            Performance Expectations for All Instructors
Professional Expectations
  •   Accept all assignments willingly; Flexible and willing to teach any product if qualified
  •   Interact positively with other instructors, supervisors, sales staff and other departments
  •   Adhere to all status/job requirements
  •   Voice concerns in a constructive manner
  •   Take responsibility to know and understand how you get paid.
  •   Be knowledgeable or know how to find out about all of Snowbird products and services
  •   Use discretion when relating guest/client stories and or mountain school business to others.
      You are an ambassador of Snowbird even out of uniform.
  •   Use personal phones (cell), pagers and radios in a discriminating manner.
  •   Follow proper lift line policies at all times

Punctuality and Schedule Expectations
  •   Be on time for all morning meetings and assignments.
  •   Contact the Mountain School Check-In line 933-2179 if for any reason you are going to be
      late or if you are ill. Please call as early as possible. If you do not reach a “live” person,
      please leave a message.
  •   If you will be ill for more than 3 days, a doctor’s note is required and must be filed with
      your manager. Repeated illness will be documented. Depending on circumstances, your
      manager may choose to change schedule or zone.
  •   Failure to be punctual for line up or meetings will result in a write up by your manager. A
      written documentation may affect your eligibility for a merit increase if the company chooses
      to give one.
  •   Assume responsibility for communicating scheduling needs in advance.
  •   Check computer regularly for work schedules and correct conflicts with supervisors.
  •   Start and stop all lessons on time.

Communication Expectations
  •   Keep us informed as to how to communicate with you (email and phone/address updates)
  •   Stay informed by checking the instructor message boards, reading newsletters, and attending
      staff meetings
  •   Attend any scheduled meetings
  •   Attend pre-line up meetings. This includes private lesson line up.

Private Lesson Expectations
  •   Accept all assignments willingly regardless of the product, level, age of guest or whether it is a
      request or an assignment
  •   Be responsible for staying informed of your private lesson bookings and for seeing that all
      lessons begin at the time and location scheduled.
  •   Be responsible for “booking” the private lesson in the computer prior to teaching it on the hill.
      You must email or call the office and provide a valid daytime phone number for verifying credit
      card information.
  •   Check each morning and afternoon for last minute changes in bookings.
  •   Actively participate in greeting all the guests while waiting for your assignment.
  •   Know your guest’s name.
  •   Maintain a positive attitude when management is unable to allow you to roll the lesson or
      accommodate a request due to lack of instructor availability and business volume
  •   Resolve any request guest conflicts that may arise due to guests wanting to book you during the
      same time period.




                     07/10/07   Snowbird Mountain School Updated 2007-2008 Season                     5
Group Split Etiquette
  •   Greet students and make them feel welcome and comfortable
  •   Check students’ readiness for the day; equipment, clothing, accessories, lift tickets, lesson
      tickets, etc.
  •   Display sensitivity when moving students to different groups or programs and make necessary
      changes with tickets, class lists, and supervisors.
  •   Refrain from making negative comments about the organizational process, including making
      comments about your group size in front of students.
  •   Treat the first run as a warm up and skill assessment opportunity. Work with the other
      instructors at your level to insure the correct placement of students. Work as a team! Our
      policy is “No Ski-offs” rather verbal splits and warm up runs should be used for guest comfort.


Professional Growth Expectations
  •   Maintain fitness level so you are able to fulfill work requirements for the long Snowbird season.
  •   Complete all recommended training; participate actively and regularly (reasonable to assume
      one training session per week)
  •   Failure to complete mandatory training prior to January deadline will result in forfeiture of pay
      for that training, forfeiture of year end bonus, and possible ineligibility for merit increases
      should they be offered.
  •   Attain PSIA/AASI Level 1 or Snowbird equivalent within the first season of employment.
  •   Maintain PSIS/AASI to current level; maintain in-house phase credentials.
  •   Take initiative to test/try new equipment and training tools. Keep abreast of new ski and riding
      equipment developments.
  •   Manage training days by communicating scheduling needs with supervisor, and planning
      throughout the season. If you have committed to a clinic and will not attend, let the trainer
      know as soon as possible




                     07/10/07   Snowbird Mountain School Updated 2007-2008 Season                    6
Mountain School Instructor Job Description

Purpose The Mountain School Instructor coaches adults and/or children in snowsports. It is important
that the professional be an ambassador for the resort and the sport. The main job of the instructor is
to insure that peorple in their care are SAFE, have FUN, and LEARN according to their desires. The
result should be an experience they will want to repeat.


Position Functions / Areas of Responsibility:

Function / Area of Responsibility                   Measurement Criteria
1. Develop and maintain fitness level.              Ability to fulfill work requirements
                                                    for the season.
2. Attend all pre-season and ongoing training       Tracked by Training Manager and
sessions as required by specific discipline and     supervisor.
defined by training program. Attend all staff
meetings.
3. Fulfill personal attendance schedule.            Measured and tracked by supervisors
                                                    and office staff.
4.        Maintain safe, functional personal        Monitored by supervisors.
equipment, professional personal appearance
(including uniform); be punctual and prepared
for daily weather conditions.
5. Provide appropriate levels of internal and       Measured by guest opinions as
external service such as meeting and greeting       reported on feedback cards, focus
guests, helping set up work areas as needed.        groups, and resort-wide guest
Be punctual for work assignments. Provide           satisfaction surveys. Also measured
clients feedback via progress cards, summary        on daily supervisor sheets as to
cards,    or    personal   connection    where      punctuality.
appropriate.
6. Teach in accordance with current Snowbird        Measured by performance in training,
and PSIA/AASI teaching and sport philosophies.      and as observed by supervisors and
                                                    trainers on the mountain.
7. Attain PSIA/AASI Level 1 or Snowbird             Membership recorded in division
equivalent within the first season of               records or tracked in Snowbird
employment.                                         Training system.
8. Complete all required training, scheduling       Documented by office staff.
and pay-related paperwork, forms for
incidents/accidents, and client follow up in a
timely and professional manner. Observe all
company policies and procedures as presented.
Represent the company in a professional
manner.




                       07/10/07   Snowbird Mountain School Updated 2007-2008 Season                 7
Performance Development Process (to be reviewed for 2008)
Each season instructors receive a mid-season and end of season evaluation. Below please find a sample
of the performance evaluation used on you. Use it to better understand job expectations. Your score is
compared with others in your zone and will be weighted in this manner. Failure to complete
mandatory training or zone requirements will make instructors ineligible for a year end bonus
and a merit increase in the current season.

In addition, you are responsible to evaluate your management team and the school via an employee
opinion survey. This survey is administered during the middle part of the season.


                  Performance Evaluation 2007
Instructor Name

Zone

Evaluator

Score

Comment



Develop and maintain fitness level.

Adheres to Requirements for Zone and Work
Agreement; Days and Hours
1= no
2= no, but approved reasons
3= yes; achieved the average for zone
4= above average for zone
Training:
1= >Mandatory
2= Mandatory hours incomplete but other participation (5+)
3= Mandatory hours complete
4= Mandatory + >10 hours
5= See above + Continually looks for opportunities to grow both professionally and personally;
            receives feedback and open to change
Reports all incidents/accidents/injuries as required
1= Outstanding or late submissions
2= None needed yet; all complete
On Mountain Safety:
1= Inappropriate safety awareness
2= Questions about terrain selection and/or awareness
3= Demonstrates safety awareness and appropriate terrain selection
Comment:

Service:
1= Interacts only with peers, doesn’t easily make initial contact with guests
2= Actively engages guests; makes them feel welcome; seen actively
            engaging guests talking and welcoming at line-ups and at other times
                       07/10/07   Snowbird Mountain School Updated 2007-2008 Season                 8
3= Goes above and beyond by getting tunes, demos, photos, making reservations for guests, etc.
Comment:


Timeliness; Ready to Work
1= Often late or absent
2= Timely; on time for lineup and dressed; calls the right phone line
3= Timely, often early and available for extra assignments
4= Early and helps with set up or snow nights

Positive appearance
1= Uniform not in compliance; personal grooming not according to policy
2= Uniform in compliance; no grooming issues

Knowledge of the resort and programs
1= Unable to answer questions or refer guests appropriately
2= Refers guests appropriately
3= Seeks information about programs; knowledgeable and aware
4= Provides input to managers about programming and opportunities
Comments:


Versatility:
1= Unwilling to teach other than primary area
2= Willing to help in kids or adults as needed
3= Contributes regularly in more than one area of the department
4= Demonstrates ability to contribute on other equipment
5= Routinely utilized to help in various areas of the business
Comments:


Cooperation; Teamwork:
1= Negative staff, management, and/or office interactions
2=Works well with peers
3= Helps peers routinely
4=Goes out of the way to help peers and managers
Comments:




                        07/10/07   Snowbird Mountain School Updated 2007-2008 Season             9
Disciplinary Action and Involuntary Termination
In the event that it becomes necessary to discipline an employee for unsatisfactory performance or
violation of company policies or rules pertaining to employment the following schedule is a
recommended guide: (Snowbird is an at-will employer, and the following may not apply in all cases)
    • Verbal discussion and warning by the employee’s supervisor to correct the problem
    • Formal written warning, with or without short-term suspension
    • Suspension pending termination: requires exit clearance and off-cycle check request within 24
        hours
STAFF MEMBERS MUST REALIZE THAT THE ABOVE STEPS SERVE AS A GENERAL GUIDELINE AND ARE NOT
MANDATORY. THERE ARE CERTAIN INSTANCES WHERE CONDUCT AND/OR PERFORMANCE IS OF SUCH A NATURE
THAT IMMEDIATE TERMINATION, WITHOUT PRIOR WARNING MAY BE THE CHOSEN COURSE OF ACTION. THIS
INCLUDES, BUT IS NOT LIMITED TO:
    1. Theft.
    2. Harassment of guests or other staff members.
    3. Violating an avalanche closure or entering a closed area without prior authorization from Ski
       Patrol.
    4. Insubordination or willful disregard or disrespect toward a supervisor or representative of
       management, or failure to obey or perform work as required or assigned. If you disagree with
       your supervisor’s request, follow instructions given at the time and discuss it later in private.
    5. Disclosing by any method of communication confidential and proprietary company information
       to other employees, another company, or agency or guests.
    6. Reckless skiing/riding or skiing/riding out of control.
    7. Teaching lessons for compensation that are not “booked” with the Mountain School.
    8. Fraudulent use of a ticket or pass.
    9. Falsifying teaching credentials and certification levels on application or business card.

In addition, the following behaviors are considered to be SERIOUS INFRACTIONS by the Mountain
School Management and will result in disciplinary action. The action taken by management in an
individual case should not be assumed to establish a precedent in other circumstances.
    1. Skiing/riding “out of bounds”, (i.e. leaving the area) in uniform or violation of early lift policy
        will result in automatic termination.
    2. Sending a customer through the Mountain School alternating line at the end of a lesson when
        the instructor is not going up the lift with the student.
    3. Ending lessons early, whether going to another job or to participate in other Mountain School
        functions (i.e. races, clinics, etc.)
    4. Refusal to teach an assigned class or private based on level, age, gender, or priority booking
        status.
    5. Any manipulation of customer information or private lesson bookings for personal gain.
    6. Any leveraging of guest to manipulate sales staff for personal gain.
    7. Using a fellow instructor’s equipment without permission.
    8. Falsification or misrepresentation of Pay including, Student Counts or Private Lesson Requests.
    9. Lewd or offensive behavior in the locker room will not be tolerated. Instructors must wear and
        keep undergarments on during the course of dressing and undressing.
    10. No on-duty instructor from the Snowbird Mountain School may enter any area not officially
        opened by the ski patrol unless requested by the ski patrol or a US Forest Service Snow Ranger
        to assist in a rescue effort.

The above listings are not exclusive and should not be interpreted to create any type of contract between the company and its
employees or to restrict the company’s ability to terminate any employee in accordance with our employment at will policy.

Please refer to the Snowbird Employee Handbook for further clarification of all policies and procedures not stated above.




                            07/10/07     Snowbird Mountain School Updated 2007-2008 Season                                  10
Professional Appearance Standards
We are a highly visible department. Your appearance is important to the impression that we present to
our guests and fellow employees. Visitors to Snowbird view us as representative of the resort, whether
on the slope or in the base area.

Personal Appearance and Hygiene
    For All Staff
    • Nametags are required at all times. Damaged or lost nametags should be re-ordered (report to
        the wedge office).
    • Hats are a required part of the uniform and should be worn when weather requires.
        Uniform hats will be provided, plain black hat in same style as uniform hat is acceptable.
        Baseball type hats must be worn facing forward and must be Snowbird hat ONLY. Wild or
        outlandish headgear and facemasks are not part of the uniform and should not be worn while
        working except by supervisor approval in certain circumstances. (i.e. to keep a children’s group
        together, or for a special event… by supervisor approval) Old, dirty, or worn hats should be
        replaced.
    • Visible tattoos must be covered while working or in uniform. Any visible tattoos that are
        excessive, distracting or vulgar in nature are not permissible.
    • No smoking or other tobacco use while in uniform or during your scheduled work hours.
    • Chewing gum/tobacco in public areas while in uniform is not acceptable.
    • Eating in front of guests at inappropriate times is not acceptable.
    Women
    • Other than earrings, visible pierced body jewelry is unacceptable. Excessive number of earrings
        is not permitted if distracting or disruptive.
    • Hair should be clean and neatly maintained in a conservative style. Alternative hair styles such
        as tails, shaved portions, Mohawks, dreadlocks, and unnatural hair colors are unacceptable.
        Hair accessories should be moderate in size and color.
    Men
    • Men must be clean-shaven daily. Mustaches must be neatly trimmed and maintained without
        extending below the corners of the mouth. Facial hair in the form of beards and goatees is
        unacceptable. Sideburns must be neatly trimmed without extending below the bottom of the
        earlobe.
    • No visible pierced ear or body jewelry is acceptable.
    • Hair should be clean and well groomed. No radical, fad hairstyles or hair coloring on male or
        female staff (including but not limited to dreadlocks, Mohawks, spikes, etc.) Men’s hair length
        should be styled in such a way that the hair remains above the eyebrows and earlobes. In the
        back, hair may not extend below the top of a collared shirt.
Please refer to the Snowbird Employee Handbook for further clarification of all policies and procedures not stated above.

Uniforms
While working at Snowbird, you are required to wear the uniform provided by the Mountain School. It is
your responsibility to maintain your uniform in a clean and presentable condition. Wearing any clothing
in addition to or conjunction with the uniform is subject to manager approval. Only black, white, or
complementary colored blue turtlenecks, fleece, or collared shirts may be worn with uniforms.
When temperatures are warm, a white, black, or blue collared shirt must be worn with uniform pants.
Non-collared shirts are subject to manager approval. Hooded sweatshirts are NOT acceptable.

Company issued and PSIA/AASI pins are the only ones allowed on outer jackets. All zippers must be
zipped so as not to flap open. Backpacks are to be worn ONLY when carrying items for guests’ picnics,
or if part of a special uniform. Water bottles, camelbacks, etc. should be worn under the uniform.

Mountain School Uniforms are not to be removed from the premises except for repair and
cleaning or by supervisor approval. In addition, Mountain School uniforms are not to be worn to free
ski or ride unless authorized by a supervisor. Manager approval is required for taking any free runs
while waiting for assignment and for end of day runs in uniform. HOWEVER, when in uniform on
these occasions, the instructor is considered OFF DUTY and is NOT covered by workman’s
compensation, and is NOT afforded lift line privileges.
                            07/10/07     Snowbird Mountain School Updated 2007-2008 Season                                  11
Section 3

Safety
Instructor Safety
Workers Compensation
Guest Safety
On Mountain Safe Practices
Accident Protocol
Negligence
Avalanche Safety
Out of Bounds Regulations
Terrain Park Etiquette
Lift Safety
Incident Report
Road and Mountain Closure
Snow Nights




                      07/10/07   Snowbird Mountain School Updated 2007-2008 Season   12
                            Instructor Health and Safety
All Instructors Are Responsible…
    1. To know, adhere to, and role model all safety regulations, in particular “Your Responsibility
       Code”. These should be covered in every lesson.
    2. Instructors are responsible for developing and maintaining a fitness level adequate for the high
       level of activity the job requires.
    3. The possession, sale, use, or being under the influence of alcohol or drugs at work is against
       company policy and will result in disciplinary action including termination and criminal
       prosecution. Snowbird conducts drug and alcohol testing based on: Random selection, Post
       accident, Reasonable suspicion, Blanket/unit testing. At the start of your employment, you are
       expected to sign a drug and alcohol testing consent form.
    4. If you are interested in seeking counseling for drug and alcohol related issues, you are
       encouraged to contact APS or human resources for free, confidential services.
    5. You may not drink alcoholic beverages when having lunch with your clients or at any time when
       in uniform or may return to work.
    6. Instructors are responsible to keep the locker rooms clean and clear of obstructions.
    7. Wear sunscreen, use eye protection, helmet use is encouraged.


Equipment Use and Standards
    1. Keep equipment updated and in good condition; Tune and wax equipment on a regular basis.
    2. Check your bindings for proper release regularly.
    3. You must be aware of manufacturer’s recommended binding settings, how your specific binding
       systems work and shall be responsible for having your bindings set properly.
    4. Instructors are responsible for correcting boot problems, including replacement of the boots, if
       necessary, BEFORE any foot injury or medical problems develop.
    5. Instructors are responsible for proper personal helmet fit and maintenance.

Worker’s Compensation
Worker’s Compensation Fund of Utah, Snowbird’s industrial insurance carrier, provides you with
coverage if you are injured while working. It is your responsibility to notify your supervisor RIGHT
AWAY when you become injured. Failure to report any injuries in a timely manner may affect
coverage amounts and limits.

On The Job Injuries
It is to your benefit to use and understand the following protocol. Please become familiar with it, and,
if you have any questions, consult a supervisor or Human Resources.

When Injured:
   1. If an emergency situation arises, seek immediate care from a designated facility (please
       contact Public Safety or Human Resources for a complete list of designated facilities).
       Chiropractors are NOT usually designated and will not be covered unless a designated doctor
       prescribes chiropractic treatment.
   2. If not an emergency situation, advise your supervisor of the injury and they will call Human
       Resources or Public Safety. Only the WC Fund office can give authorization for treatment,
       otherwise, you will be liable for payment.
   3. Report any injury by the end of your shift, on the day the injury occurred, to a supervisor,
       manager or administrative assistant.
   4. Only job related injuries are covered by Workers Compensation. (Injuries suffered while
       participating in a “recreational activity”, even if you are skiing/riding with your employee pass
       or in uniform, are NOT covered.)
   5. It is the injured employee’s responsibility to provide his/her supervisor with progress
       reports every two days.
   6. If you are losing time from work, please call the WC Fund of Utah to discuss your
       compensation.

                       07/10/07   Snowbird Mountain School Updated 2007-2008 Season                  13
    7. If you fill out a form and see a doctor, you must have a release before coming back to work,
        even if you didn’t miss any time from work.
    8. You must have a release for any non-work related injuries for which you miss work.
    9. Familiarize yourself with Workers Compensation Modified Duty. With a doctor’s partial release,
        you will be placed in a modified duty position. You will be offered a position with wages in lieu
        of all or part of your disability benefits. Please refer to the Workers Compensation Fund of
        Utah or Human Resources for more information.
    10. Be sure that you have up-to-date insurance to cover all non-work related injuries. Please check
        with Human Resources for insurance options.

If You Will Miss Time At Work…
    1. Advise your supervisor immediately.
    2. If Mountain School has modified work for you:
            a. Your hours will be tracked and turned in at the end of the pay period.
            b. If you do not work all the hours that are available, they are not payable.
            c. All physical therapy and doctors appointments should be scheduled before or after a
                 shift if possible.
    3. If there is no modified work available, the Mountain School will find a modified job outside
        your department.
    4. If you are totally away from work, you will receive up to 2/3 of your average weekly wage up
        to the maximum set by the state.
    5. When released to return to work you may be required to provide validation of your ability to
        safely perform your assigned duties.

Coverage
You are covered by Worker’s Compensation:
   1. During a work assignment.
   2. When skiing/riding directly to or from a work assignment on a beginner or intermediate
        marked route (when available).
   3. All official alpine, Nordic, snowboard and adaptive clinics conducted by the Snowbird Mountain
        School.

You are NOT covered by Workers Compensation when:
   1. “Free skiing/riding”, including, but not limited to, free skiing/riding before, in between and
        after work assignments.
   2. While available and periodically checking in with a supervisor for assignments; unless otherwise
        directed by your supervisor.
   3. An instructor’s work is limited to specified job description activities. Worker’s Compensation
        will only cover activities that occur during the course and scope of employment.
   4. Free skiing with a supervisor is not considered a clinic. Please do not assume that free
        skiing/riding with a supervisor means automatic worker’s compensation coverage.
   5. Clinics conducted by PSIA/AASI Intermountain Staff or National PSIA Staff when they are not
        working for Snowbird Mountain School are not covered by worker’s compensation.

Carrying pagers and cell phones are not required. If you choose to utilize this type of device, it will be
at your own cost and for your own personal convenience. Your request to the Mountain School to
“page” you or to call you does not change the fact that you are “engaging in a recreational activity” or
“free skiing/riding” between assignments. Therefore, you will not be considered in the course and
scope of your employment while utilizing such equipment for your own convenience and you will not be
covered by Worker’s Compensation.

Failure to abide by the Safety Policies and Worker’s Compensation Procedures will affect your Worker’s
Compensation benefits and will result in disciplinary action including possible termination.




                       07/10/07   Snowbird Mountain School Updated 2007-2008 Season                    14
Guest Safety
It is recommended that all instructors carry the following: notebook, pencil, trail map, rubber gloves,
baggie to keep items dry, Mountain School rate cards, wax, and scraper.

On Mountain Safe Practices
                                  YOUR RESPONSIBILITY CODE
   1. ALWAYS STAY IN CONTROL, AND BE ABLE TO STOP OR AVOID OTHER PEOPLE OR OBJECTS.
   2. PEOPLE AHEAD OF YOU HAVE THE RIGHT OF WAY. IT IS YOUR RESPONSIBILITY TO AVOID THEM.
   3. YOU MUST NOT STOP WHERE YOU OBSTRUCT A TRAIL, OR ARE NOT VISIBLE FROM ABOVE.
   4. WHENEVER STARTING DOWNHILL OR MERGING INTO A TRAIL, LOOK UPHILL AND YIELD TO
      OTHERS.
   5. ALWAYS USE DEVICES TO HELP PREVENT RUNAWAY EQUIPMENT.
   6. OBSERVE ALL POSTED SIGNS AND WARNINGS. KEEP OFF CLOSED TRAILS AND OUT OF CLOSED
      AREAS.
   7. PRIOR TO USING ANY LIFT, YOU MUST HAVE THE KNOWLEDGE AND ABILITY TO LOAD, RIDE AND
      UNLOAD SAFELY.


   1.    Request students stop below the group.
   2.    Stop at the edge of trails, not in the middle; unless you are more visible from the middle.
   3.    Always stop in areas where others can see you and your group.
   4.    Avoid stopping under lifts.
   5.    Maintain an adequate distance between yourself and students.
   6.    Ski and ride with care on crowded catwalks and in congested areas. Try to avoid them during
         busy times such as at the end of the day.
   7.    Avoid turning around to watch students while moving.
   8.    Personal training, including races, race clinics, and training clinics, will be done in a reasonable
         and prudent manner.
   9.    Instructors and students should warm-up before skiing/riding.
   10.   Please teach students how to get up rather than potentially incurring a back injury. Use
         discretion and proper lifting techniques when absolutely necessary to lift someone up.
   11.   Skiing/riding alone, particularly in deep powder, is not recommended.
   12.   Instructors should make terrain choices using common sense and their best judgment given the
         ability level of the class. This includes the use of all snow-parks and terrain features on the
         mountain. Familiarize yourself with park and pipe policies and regulations.
   13.   Know the closing times and snow conditions around the resort. Time your lessons according to
         “ability level” of the class. (Late afternoon “excursions” may not be advisable!)
   14.   Instructors will attend required safety and morning organizational meetings. Additionally, the
         computer, newsletter, message boards, and personal contact with supervisors will be used to
         assure that safety is effectively communicated.
   15.   Instructors must pull over and stop with students to allow mountain vehicles to pass, such as
         snowmobiles and grooming equipment.
   16.   Unsafe conditions should be reported to Ski Patrol or security as soon as possible.
   17.   All instructors should be on the watch for lost students, especially children.
   18.   All customers must sign a release of liability form when purchasing lesson ticket.
         Instructors are to help facilitate this process via class lists and cooperation with managers.
   19.   Pace your students according to their physical condition. Look for reduced student
         performance, which might signal fatigue or altitude sickness.
   20.   Advise students of equipment upgrades that may provide a better experience. Be especially
         aware of out of date equipment that is unsafe. Ask a supervisor to help with alternatives for
         the guest.
   21.   Advise students of potential dangers from extreme cold and direct sun.
   22.   Ask students to inform you of disabilities or medical conditions that may affect safety or
         performance.



                         07/10/07   Snowbird Mountain School Updated 2007-2008 Season                     15
Accident Protocol
In case of an accident, follow the guidelines outlined by the Ski Patrol. Mountain School staff must be
familiar with emergency procedures. (See resort handbook for additional information)
1. Take immediate action to be sure something is visible to oncoming traffic. Place skis upright and
    crossed in the snow above the scene of the accident. Take proper precautions to avoid loss of
    snowboards when removing leashes.
2. Remain calm, instruct your guests/students to stay with you at the scene and position them to wait
    in a protected area.
3. Do not remove equipment unless absolutely necessary.
4. Find a competent adult to report the accident by proceeding directly to the base of the nearest lift
    and telling the lift attendant (who will radio or call Patrol x 4218).
5. Patrol must be told the exact location, the description of the injured person and the nature of the
    injury.
6. Wait with the injured person until patrol arrives.
7. If possible, gather witness names and contact information while waiting (legal requirement).
8. It is not your role to admit blame or determine the cause of accidents; the Ski Patrol will assume
    the responsibility of investigating skiing/riding related incidents. You can say you are sorry the
    person had an accident, but do not seek to position the blame on any person, difficult snow,
    improper binding settings, bad light, etc. Offer support and keep the person(s) calm.
9. Report all children’s injuries to the appropriate supervisor or manager.
10. All instructors are required to fill out an accident or incident report for any incident involving a
    guest and/or student before leaving for the day. The report must be filled out in ink and
    reviewed with a supervisor the day of the incident/accident.
11. Do not speculate on the report. Write down any direct quotes.


Negligence and You
Negligence is the most common reason you might be sued. Negligence is: the failure to exercise
reasonable judgment and an amount of care in a situation that causes harm to someone or
something. As a paid professional, you are legally obligated to fulfill certain duties that pertain to
negligence. A summation of these duties is:
    • Risk Awareness
    • Risk Avoidance
    • Risk Education

If you conduct your activities in terms of this summation, more than likely you will be fulfilling your
legal obligations. A big part of the negligence topic has to do with supervision. There are two types of
supervision to be aware of:
    1. General: you must be within the area of activity and immediately accessible
    2. Specific: you must be right with the individual performing the activity

Three things dictate the need for specific supervision
    1. when introducing a new activity
    2. when a change in physical condition is noted
    3. when someone fails to adhere to your rules

The general rule: the more dangerous the activity, (viewed from the student’s perspective) the more
specific the supervision must be. Let guests know when there is increased risk due to changes in terrain
or snow conditions, (bumps, powder, and icy crud). Be specific about tactics to handle the conditions.

Out of Bounds Regulations
    1. Snowbird is not responsible for skiers/riders who are outside of the ski area’s boundaries.
    2. Rescue from backcountry, if available, is the responsibility of the Sheriff’s Office. The cost is
       your responsibility.
    3. Skiing/riding beyond the ski area boundaries may be permitted ONLY with manager approval
       during work hours or with guests due to the risk of avalanche and death. Instructors who take
       students out of bounds without prior permission of managers are subject to disciplinary action,
       to include possible termination. Education and credentials are required. (see below)

                       07/10/07   Snowbird Mountain School Updated 2007-2008 Season                  16
Credential Requirements for Out of Bounds Travel with
Clients

Mountain Operations has established the following credential requirements for instructors who
wish to take guests out of Gad 2 gate:

    Approval from Mountain School director AND Patrol Director
    Level 1 Avalanche School certificate of completion*
    Current First Responder, Red Cross First Aid Course* or greater (i.e., EMT)
    Current CPR
    Attend Snowbird Avalanche training class
    Locator drill @ the Rescue training Center – observed by a ski patroller and checked off
    Minimum three prior trips to the intended backcountry destination
    Share intended route with Patrol at Gad 2
    Instructor must have: Snowbird radio, avalanche probes, locator, shovel* and training proper
  use
    Clients must have: locator and shovel


In addition, for access to the Twins, Instructor must
    Attend short rope procedure clinic with patrol and be checked off


First aid and Avalanche school courses must be taken at the expense of the individual. Portable avalanche
probes, locators, and shovels must be provided by the instructor.

Avalanche Safety
For the safety of our guests and staff, Snowbird and Alta resorts and the Utah Department of
Transportation regularly use explosives early in the morning before opening and during the day when
heavy snowfall has occurred. This is to test snow pack stability on slopes above the road, the lodges
and the ski runs. At times, we impose travel restrictions when carrying out control work or during
periods of high avalanche danger. It is important that all resort guests and employees adhere to these
restrictions for their own benefit, as well as to expedite the avalanche control work in progress.

As an employee, you may be stranded or asked to stay overnight at the resort during a time of high
avalanche danger. It is recommended that you keep some clean clothing and personal toiletry items in
your locker or in a back pack you carry with you to and from work.

During periods of avalanche risk, it is not uncommon to be required to remain indoors. In order to
ensure the safety of everyone, a system has been developed to protect each of us when avalanche
danger is high.

During “Straight Line Travel” restrictions, you may only move by foot directly from building to building.
Also during periods of “straight line travel” no one is allowed on the road, in any parking areas of the
resort or on the mountain.

During “inter-lodge” restrictions, no one is permitted to exit the building they are in without direct
authorization Public Safety or the Sheriff’s department. If you are caught leaving a building without
permission from the proper authorities while “inter-lodge” restrictions are in effect, you are subject to
arrest under Utah State law. This is reserved for severe avalanche conditions.
                        07/10/07   Snowbird Mountain School Updated 2007-2008 Season                        17
It is important that you are familiar with and follow all “straight line travel” and “inter-lodge”
restrictions. It is important to assist Public Safety and the resort management in enforcing these rules
with co-workers and guests.


Terrain Park Etiquette
    1.    Read and follow all park signs and warnings.
    2.    Use features suitable to your ability and skill level.
    3.    Start out with the smaller features and work your way up.
    4.    Inspect the features before jumping.
    5.    When inspecting or instructing in the park, be sure that you are out of the way of other users.
    6.    Don’t stop on the top of jumps.
    7.    Clear out of the landing zones of the jumps quickly.
    8.    Use spotters, if the landing zone is not visible from above.
    9.    Use visual signals (i.e. crossed arms above the head = NOT CLEAR, and one arm wave = CLEAR)
    10.   Call for priority when waiting for your turn to use a feature (i.e. “next” or “on deck” or
          “dropping in”)
    11.   Speed judgement is important to landing in the “sweet” spot on a jump. Watching others and
          asking for advice is helpful.
    12.   It is recommended that students and teachers wear helmets when riding in parks and pipes.
    13.   In order to be eligible to teach in our terrain parks, instructors must attend the terrain training
          session specific to terrain parks.
    14.   Students of appropriate ability levels may enter parks & pipes with qualified staff members.




Lost Students
 (For additional information, review the Children’s Policy Manual)
You can avoid losing students during class by developing an awareness of high traffic areas. The
following areas are high risk for lost students and should be avoided at key times of day if at all
possible:
• Times Square (outside Mid-Gad Restaurant)
• the top of Wilbere lift
• the Dick Bass-Big Emma intersection
• the split going to Chickadee or to the plaza at the end of the Dick Bass Highway

It is important that you educate your students/guests in what to do if they become separated from
you. Teach them to go to the base of the lift most recently ridden and tell the lift attendant that they
are separated from you, and give the lift attendant your name.

Contact a supervisor by phone as soon as possible if you lose a student. Also, contact the bottom lift
terminals of any lifts to which your student may have gone.

Information to be given to the supervisor and lift attendants should include a detailed description of
the student, including clothing worn. Stay with your class and leave information with the supervisor
concerning where you will be. Follow up with a supervisor when the student is found. Other
departments may need to be notified by a supervisor (unless your nearest form of help is ski patrol).




                         07/10/07   Snowbird Mountain School Updated 2007-2008 Season                     18
Lift Safety
1. You are responsible for using a lift safely. Ask the operator for instructions or assistance, if your
   unfamiliar with lift loading and unloading.
2. Do not throw objects from or jump from a lift.
3. It is your responsibility to read and obey all posted information and warnings.

Loading and Unloading
• Before the first lift ride of the class, bring group together OUTSIDE the lift maze. Pair or group
   class, review loading procedures, and especially be sure children are attentive.
• Be sure you are in the correct mountain school loading area to avoid confusion.

General Chairlift loading information: Remove pole straps from wrists. Poles are to be held in the
inside hand so that the outside hand is free to grab the armrest handle (do not grab the footrest).
Snowboarders should take the back foot out of the binding. Step quickly into position, look over the
outside shoulder, grasp armrest handle as chair approaches and sit down gently. Do not bounce or
swing chair. The instructor should load LAST unless specific circumstances warrant a different
procedure. This is to be sure all children load the lift, and so the instructor can HELP the lift
attendants. If possible, ask the most responsible child to ride first and group the children at a
designated spot away from the unloading zone. If this is not possible, recruit an adult from the lift line
to await your arrival.




                       07/10/07   Snowbird Mountain School Updated 2007-2008 Season                    19
INSTRUCTOR’S STATEMENT OF INCIDENT
INJURED’S NAME:

DATE OF INCIDENT:                                                  Time:


INSTRUCTOR’S NAME:

PERMANENT ADDRESS:

CITY:                                                                                    STATE:            ZIPCODE:

PHONE (H):                                                         PHONE (W):


WITNESS NAME:                                                                            PHONE:

PERMANENT ADDRESS:

CITY:                                                                                    STATE:            ZIPCODE:


SPECIFIC LOCATION OF INCIDENT: __________________________________________________________________________________


TYPE OF CLASS:      Alpine           Snowboard           Private           Group        Clinic         Other _____________________

STUDENT SKILL LEVEL:   1     2   3     4   5     6   7    8    9                             NUMBER OF STUDENTS IN CLASS:
_____

DID INCIDENT INVOLVE A CHAIR OR SURFACE LIFT?     Yes        No    LIFT NAME: ________________________________
YOUR DESCRIPTION OF TRAIL AND WEATHER CONDITIONS (SURFACE, SNOW, VISIBILITY, ETC.): _____________________________

_________________________________________________________________________________________________________________

WHAT WAS THE FOCUS OF THE CLASS AT THE TIME OF THE INCIDENT? __________________________________________________

_________________________________________________________________________________________________________________

YOUR LOCATION FROM INJURED STUDENT AT TIME OF INCIDENT:                        ABOVE              BELOW            TO SIDE

YOUR DISTANCE FROM INJURED STUDENT AT TIME OF INCIDENT: _______________________________________________________

DESCRIBE HOW INCIDENT OCCURRED AND STUDENT’S BEHAVIOR (INCLUDING WHAT YOU SAW/HEARD/DID/ETC.): ____________

_________________________________________________________________________________________________________________

_________________________________________________________________________________________________________________

_________________________________________________________________________________________________________________

_________________________________________________________________________________________________________________

_________________________________________________________________________________________________________________


DID ANYONE MAKE ANY STATEMENTS TO YOU CONCERNING THE INCIDENT?                         Yes        No

IF SO, BY WHOME/DESCRIBE STATEMENTS: __________________________________________________________________________

_________________________________________________________________________________________________________________

_________________________________________________________________________________________________________________

I HAVE CAREFULLY READ THE ABOVE STATEMENT AND IT IS TRUE AND ACCURATE TO MY KNOWLEDGE

INSTRUCTOR’S SIGNATURE: _______________________________________________ DATE: ___________________________________

I HAVE CAREFULLY REVIEWED THE ABOVE STATEMENT WITH THE INSTRUCTOR

SUPERVISOR’S SIGNATURE: _______________________________________________ DATE: ___________________________________


                             07/10/07      Snowbird Mountain School Updated 2007-2008 Season                                   20
Road and Mountain Closure
For road closure information, call 565-5944. You may also call the instructor check-in line at
933-2179. This number will be updated as often as possible. DO NOT call the main
switchboard.

You must arrive at Mountain School and check in with a supervisor within 45 minutes of the
official road opening to receive any pay for the day or be credited with a scheduled work day.
We will delay Mountain School start times as late as 1:00 PM if the mountain is closed and will
accommodate guests in afternoon workshops and children’s classes after that time. Adult
programs will be cancelled if we do not have enough instructors to service those classes at least
15 minutes prior to the delayed start time.

Road Closure Pay Rules
If the road is closed for avalanche work and you are prepared to go to work but must wait until the
road opens, you are eligible for the road closure pay. When the road does open, employees must
report to work within a reasonable time frame in order to receive the road closure pay.

* Maximum road closure pay is for 2 hours, regardless of how long the road is closed. Maximum
pay is up to 2 hours (depending on difference between time of scheduled start of work shift and
actual arrival to work). If you only have to wait an hour, you will only be paid an hour of wait time.
If you wait 3 hours, you will still only be paid a maximum of 2 hours for wait pay.
* Employee must report to work after the road opens. Proof may be required.
* While waiting, you must monitor the road closure line and/or the instructor check-in line. (See
above). Please leave a message with time of call, and names of those waiting.
* All hourly employees are eligible. No special criteria needed.

For further information about Snowbird’s Road Closure policy, refer to your Employee Handbook.

Snow Nights
You may be provided the opportunity to stay on property overnight due to a road closure in order
to be available for your next shift or to cover a shift. You are not paid for hours waiting or for
camping overnight. Any accommodations in the hotels that can be made will be made.

If you are an authorized snow night employee (considered essential personnel), you will be
issued $30.00 (cash) from the designated managers to get something to eat. If no hotel room is
available, you will need to check with your manager to find the sleeping arrangements made for
your department. You are asked, when provided hotel accommodations, that you check for
special “get to work” accommodations such as when straight-line will be available in the
morning so you do not miss your shift. In addition, please help the hotel staff by using only
needed linens, removing them yourself, and placing them in an easily accessible pile before
leaving.

You will be expected to help in any department that may need help and will be paid for all your
hours worked. Alcohol is prohibited for employees on a snow night (except in licensed
restaurants and lounges). If you DO stay for the snow night and are not scheduled the next
day, you will be expected to be available for work.

For further information about Snowbird’s Snow Night policy, refer to the Employee Handbook.




                     07/10/07   Snowbird Mountain School Updated 2007-2008 Season                  21
Section 4

Services and Facilities
     Mountain School Products and Services
     Activity Center
     Ticket Scanning
     Lift Use
     Early Morning Tram Runs
     Work Tram Runs
     Teaching at Other Resorts
     Mountain Dining
     Rental and Retail Etiquette
     Locker Rooms
     Lost Equipment and Theft




                07/10/07   Snowbird Mountain School Updated 2007-2008 Season   22
Ski and Snowboard Instructors are highly visible within Snowbird
Resort and have an important responsibility in guest relations
and teamwork. In the eyes of the guest, you are the company. Not
only must you have the knowledge, more importantly, you must
have the ability and willingness to communicate and share it. Our
entire operation is a team effort in which we all offer our guests
the best experience possible.

Mountain School Products and Services
There are many programs within the Snowbird Mountain School. We don’t expect you to know all
the details, but we do expect you to carry the Mountain School rate cards in your uniform pocket
to use as a resource. You’ll feel armed with information when able to pull it out and answer a
question of a guest or fellow employee. Our web site is a good place to find all our programs and
rates. In addition, rather than give faulty information, please refer guests to appropriate
resources.

Activity Center
The activity desk concierge is able to help you or your guests with activity planning. They are
also your one-stop-shop for answering any and all resort questions. Their number is 4147, or 933-
2147 from outside.

Ticket Scanning
Please cooperate with the scanning staff by having your pass or your student’s pass accessible. If
your pass or your guest’s pass does not scan properly, the scanner will do his/her best to solve
the problem immediately. Please cooperate with his/her instructions. If an issue arises with a
fellow employee, please bring it to a manager’s attention when you are AWAY from the guest.
No matter who is at fault, it is NEVER appropriate to act
in a negative manner toward another staff member in
front of a guest. This can influence the guest’s decision about Snowbird, no matter
how they feel about you personally.


Lift Use
    Line Alternating Procedures
    1. Use of the Mountain School express lift lane is a privilege. Always be polite and use
        diplomacy when requesting permission to alternate with the non-Mountain School
        customer. Be very sensitive to the feelings of those who have been waiting in the regular
        line. They are also our guests!
    2. Private lesson guests should be allowed to enter lines prior to classes.
    3. Chair Lifts - Follow these procedures when alternating:
            a. If the line is short (use judgment) wait in line. If the line is long due to other
                Mountain School participants, wait in line.
            b. Assemble all students OUTSIDE the maze; When organized, enter the lane
                together
            c. In general, follow the lift attendant’s direction if there is someone working the
                line.



                    07/10/07   Snowbird Mountain School Updated 2007-2008 Season               23
       d. If a single is needed, pick one up from the singles line
       e. The instructor will be last, allowing no unauthorized persons to follow the class.
          Be polite to confused guests who may find themselves in the Mountain
          Schools lanes by mistake.
       f. The instructor will move to the front and to the side closest to public and
          personally conduct the alternating of students with the public. Alternate your
          guests in and ask for permission from those in the public lane(s).
       g. When the students are of a size, age or ability level, which necessitates the
          slowing of the lift, the instructor will alternate the class through as a group.
          Allow several groups from the public to proceed, and then request permission,
          explaining reasons, if asked.
       h. Instructors may use the express lift lane(s) in order to get to work assignments.
       i. Instructors may not use the express lift lane(s) to alternate friends, family, or
          any other non-clients; doing so may result in disciplinary action or dismissal.
       j. Chickadee Lift is particularly crowded at the end of the day. Please be polite
          and allow ONLY PRIVATE LESSONS to access the express lane. If issues arise,
          please discuss them with supervisors.
4. Riding the Tram
       a. ONLY private lessons, specialty camps, and BMX will be allowed to access the
            tram side door prior to 11:00 a.m. Instructors will need a tram access pass.
       b. Classes wait outside on the Plaza Deck. Do not wait inside the door. Avoid
            blocking the stairway and doorways near the private lesson entrance.
       c. There is a 25 person Mountain School limit per tram when the tram is busy.
            Always let the tram operator know how many people are in your class.
       d. Private lessons and priority pass-holders have preference when accessing the
            Tram through the side door.
       e. Only supervisors may cut an instructor through the tram line.
       f. Instructors may NOT cut students through the tram line without them.
5. Inform your classes and private lessons that after their lesson they must go through the
   public line – especially on Chickadee. Teach good lift line etiquette.


Special Children’s Lift Loading Procedures
1. All 3-6 year old students ride with an instructor or an adult partner chosen from lift
   line.
2. Try to load children on the side near the operator so that s/he can assist if needed.
3. Children should keep the arm/footrest lowered during the entire ride and raise the bar
   only when preparing to unload at the top.
4. Children should be instructed to face forward in the chairs, and to keep their buttocks
   toward the back of the chair until they are ready to unload on the ramp at the top.
   Children may slide beneath the bar when trying to talk to people in the chair following
   them, or slide off the chair nearing the top if they are not coached against the
   possibility.

Lift Operations Interface
1. Respect lift operators, use them as a resource and work cooperatively.
2. If an accident occurs with a guest and a lift, NO COMMENTS from the instructor shall be
     made at the scene regarding cause, fault, etc. Refer any guest inquiry regarding what
     happened to Dispatch at x 4217 or 4219 (if the issue can’t wait) or direct them to a
     supervisor. Complete the normal Mountain School incident form and submit it at
     checkout to a supervisor.
3. Report any incident in which a passenger falls from a chair outside of the load or unload
     zone to ski patrol.
4. Report any unsafe issues or practices to the lift operations office.




               07/10/07   Snowbird Mountain School Updated 2007-2008 Season              24
Early Morning Tram Runs
Early runs are a privilege! Please follow these guidelines so that we do not jeopardize this
privilege. You will NOT be allowed to go up the tram (or any lift) prior to lift opening unless you
are in an organized activity.

There are 4 categories of early morning runs.
1. Early runs with management
2. Training
3. Seven Summits
4. Dawn Patrol

•   7:30 runs are usually for managers, training, Dawn Patrol, and staff invitees. Training groups
    may be on the tram at this time. To participate on this run, you must be with a trainer or
    the early tram daily manager (still considered training). If you are not with one of these
    groups you will not be allowed to load.
•   8:00 runs are for Training, Seven Summits, other management groups.
•   8:30 runs are a continuation of the above, after which runs may be possible in Mineral Basin.

    General Rules
•   You must be in uniform.
•   Sign up the day or days before, if possible, so we can approximate
    numbers.
•   Private Lesson guests must be approved by a manager to access early runs.
•   You are NOT allowed to bring family or friends without manager approval.
•   Be aware that lift operators are trying to prepare for the public at the official lift opening
    time. In the event of a powder morning, the lift may not be ready at the pre-designated
    time. You must be patient and realize that you may not be able to load prior to the public
    opening. You are expected to help ski pack and prepare the maze on these mornings.
•   Group leaders MUST have a radio.
•   All staff must ski or ride with a manager or trainer carrying a radio. In addition, you may be
    asked to help with special groups etc. who are on the early cars.
•   On some occasions you may be asked to move from the tram to other lifts.
•   You must check in with Hidden Peak Dispatch (physically) EVERY RUN to get approved
    runs and special instructions or cautions.
•   Runs you are allowed to ski/ride will be those designated by the ski patrol dispatch. Skiing or
    Riding on any other runs than those designated is grounds for dismissal.




                    07/10/07   Snowbird Mountain School Updated 2007-2008 Season                25
Teaching at Other Resorts
ALTA
We are fortunate to be able to share terrain with Alta resort, in Little Cottonwood Canyon,
under certain circumstances. All day private lessons may use Alta terrain as long as the student
has an Alta/Snowbird lift ticket. The instructor must reserve an Alta pass from the wedge
window for the day they will be teaching at Alta. The pass is signed out on a daily basis. There
may be some occasions when you may keep the pass for more than one day. These passes allow
you to cut the lines at Alta.

If you have a half-day private, you may also reserve an Alta pass, however these passes do not
allow you to cut the lines.

Additionally, if you are coaching in a camp or special program, the participants may agree to
upgrade their passes and you can get special permission to take the group to Alta (with a pass
mentioned above). This is subject to Director Approval. Please be courteous and careful with
these restrictions so that we may continue to teach on Alta slopes and trails.

OTHER INTERMOUNTAIN RESORTS
Deer Valley in particular, and other Intermountain Resorts require that you obtain a special
voucher (from the wedge window) and bring it to the specified ticket or ski school location at
the resort you will be visiting. Your students must purchase their lift tickets. Please refer to your
program manager with any questions.

FREE SKIING AT OTHER RESORTS
On occasion, other resorts will help us with the cost of a lift ticket at their resort. We will
provide you with a letter to bring to the ski school. Please plan ahead when asking the wedge
attendant for a letter. If you are planning to go to Alta, you must sign up on the sheet by the
wedge and obtain a purple voucher signed by the director. This will allow you to ski there for
free. The Alta vouchers are limited to one per week.

Mountain Dining
    1. Mountain Dining offers all staff a 40% discount with presentation of pass
    2. Your guest’s meals, tips, and alcoholic beverages are NOT included in the discount. Be
       sensitive to the resort when dining with private clientele. If they offer to pay for your
       meal, do not offer your pass unless circumstances are such that this is appropriate. This
       is a judgement call, please be sensitive.
    3. You are NOT ELIGIBLE for any discount without your pass: do not endanger your job or
       your fellow employee’s job by asking for an exception.
    4. Please tip your fellow staff members on the non-discounted value of your meal.
    5. When you have completed your winter responsibilities with mountain school and are still
       skiing on your employee pass, note that your other discounts may no longer apply.




                    07/10/07   Snowbird Mountain School Updated 2007-2008 Season                  26
Rental and Retail Shop Etiquette and Policies
Staff members are eligible for a 20% discount at our many retail outlets throughout the resort.
This discount is on regularly priced items, and is not combined with other discounts. You must
show your pass to receive the discount. This discount is a privilege and NOT a right… please do
not treat it as such. You are eligible for this discount due to your ability to send your clientele
into the retail and rental shops. Please remember you are part of Snowbird, and the rental and
retail shops are an extension of what we do. Therefore, please remember to behave as part of
the team that provides service to our guests and support the staff in these retail and rental
outlets. They can also send business your way!

    1. When the shop is at its busiest, ask how you can help, or return at a better time.
    2. Do not contradict shop staff publicly… rather seek to develop a relationship with
       individuals built on mutual respect.
    3. Support for shop efforts can build relationships that are fruitful for you as a professional,
       and will result in better service for your guests.
    4. PLEASE be professional about how you handle yourself and your guest. If you have issues
       speak to a Mountain School manager, NOT to anyone in the store.

Christy Sports on the Plaza Deck
Christy Sports is a Snowbird Concession, and not financially connected to the resort. However,
due to the positive relationship Mountain School entertains with the management of the store,
Mountain School employees who bring guests into the store frequently may be eligible for
commissions. Direct any questions to Christy Sports management. Please be professional and
show appreciation for the courtesy.




                    07/10/07   Snowbird Mountain School Updated 2007-2008 Season                 27
Locker Rooms
    1. Snowbird is not responsible for the loss or damage of any personal property stored in the
       locker rooms.
    2. Locker rooms are for instructors only. No guests or family allowed.
    3. Each locker room has a combination, which will be changed periodically. The
       combination should not be revealed to anyone other than fellow instructors.
    4. Keep your skis, snowboards, boots, and poles in the area provided. All your equipment
       should be clearly marked and locked up whenever possible.
    5. Any instructor found with equipment belonging to another employee without his or her
       permission may be subject to disciplinary action.
    6. In the event that a locker or equipment storage area is not vacated at the end of the
       season or upon termination of employment, the company reserves the right to take
       possession of the locker and to remove and dispose of the contents.
    7. It is the responsibility of all instructors to keep the locker room neat and clean. Our
       locker rooms are small and crowded. Therefore, the highest level of personal hygiene is
       required.
    8. Lewd or offensive behavior in the locker room will not be tolerated. Instructors must
       wear and keep undergarments on during the course of dressing and undressing.
Locker Room Safety
    1. Storage: All skis and boards will be stored in the racks provided. Poles should be kept
       with the skis or in individual lockers. There may not be enough space for multiple pair of
       skis or multiple boards. Please respect the need of all staff to have adequate space and
       do not store excessive amounts of equipment in the locker room so that navigation
       becomes difficult and unsafe.
    2. Boots will be stored in the boot rack and personal boot dryers should be kept out of the
       normal flow of traffic.
    3. Ski and Snowboard tuning: When waxing on the tuning bench, please be aware of safety
       while using tools and heating elements. Do not use other people’s tools unless permission
       is given. Wearing safety glasses is required for most operations in tuning skis. Pick up
       after yourselves: Leave the area clean.
    4. No chemicals of any type can be kept in the locker room. Cleaning fluid for ski base work
       is not allowed.
    5. MSDS: Material safety data sheets are the explanations and hazards associated with all
       chemicals. They explain the procedures to be followed in case of a spill or other
       contaminating circumstance. These sheets are kept in the Safety Notebook located in
       the wedge office.
    6. The First Aid Kit is located in the wedge office.
Lost Equipment and Theft
    1. Lost equipment may involve thefts, swaps or lost skis/snowboards. Report all thefts to
       public safety as soon as possible. Please do not wait until the end of a class or when it is
       convenient. Public Safety will help the victim file a police report.
    2. Most equipment problems are honest mistakes. Reassure the guests and please notify
       public safety as soon as possible. It is never appropriate to take equipment that does not
       belong to you, even if you suspect that their owner has your equipment. Please call
       public safety and file a report. Public Safety will keep the swapped equipment until the
       owner calls for them. Most swapped equipment problems resolve themselves within short
       time periods.
    3. Lost equipment includes equipment lost in powder. These often show up at a later date,
       especially in the spring. People who lose equipment may file a report with public safety,
       lost and found or ski patrol. We will record all reports, match them with found
       equipment and notify the appropriate owners.
    4. If there are questions regarding lost, found or stolen items, please contact Public Safety
       at extension 4037.



                    07/10/07   Snowbird Mountain School Updated 2007-2008 Season                28
Section 5
_____________________________________________________________

Pay and Benefits
      Employment Criteria
      Status Explanation
      Benefits
      How Work is Assigned to Instructors
      How Instructors are Paid for their Work
      Hourly Base Pay Rates
      Incentive System
      Other Pay
      Basic Pay Formulas




                  07/10/07   Snowbird Mountain School Updated 2007-2008 Season   29
 2007-2008 Snowbird Mountain School Pay System
The goal of the Snowbird Mountain School pay system is to pay instructors fairly for their
teaching skills and additionally reward instructors when they put in effort that result in clients
returning to our school. This is a structure that rewards creating relationships, coaching,
teaching, salesmanship (selling yourself and the resort), and commitment (days and hours
worked). The system may be changed year over year as the school progresses in both financial
and service goals.

The Snowbird Mountain School pay system is comprised of the following major components:

Work Zone (Zone)   Base Rate   Per Student incentive       Business growth incentive   Non-teaching pay.


An instructor must fulfill the days-worked commitment each year to maintain zone except due to
circumstances beyond his or her control as determined by the Director of Mountain School.
Statistics will be tracked through the season; mid-season data may affect eligibility to
remain at current work zone.

*Note: All instructors on an H-2B visa will be required to meet the minimum zone requirements.
Instructors on an H-2B visa are eligible for the same employee benefits as domestic employees
with similar time and service. There are no special benefits for H-2B instructors, such as travel
allowances, travel insurance or equipment reimbursement. International Certification is
recognized as follows: Countries with 3 levels of certification are recognized on par with ours.
Countries with fewer levels will take their top level and be on equivalent with our level 3.


Employment Criteria
Snowbird Mountain School is committed to helping every staff member maintain zone and
reach personal goals to increase earning potential. Training will be provided to ensure that
the staff has this opportunity. It is up to the individual instructor to seek out opportunities
for development.


In order to be employed by Snowbird Mountain School, staff members
will:
    •   Successfully complete entrance interview; sign off on schedule, goals, and expectations.
    •   Attend new employee training offered or attend refresher training offered annually (or
        equivalent as determined by training system)
            o Current information regarding the company
            o Safety training: accidents, incidents, risk awareness, avalanche awareness
            o Be Level 1 Certified or equivalent by close of first season; special considerations
                 apply
            o Terrain applications specific to levels to be taught by staff member
            o Current teaching philosophies espoused by Snowbird Mountain School
            o Personal skiing/riding improvement sessions as needed
    •   Abide by all Snowbird policies and procedures as outlined in company Employee
        Handbook and Snowbird Mountain School policies and procedures manual.
    •   Remain available to teach through period required by zone and complete exit interview
        prior to departure.




                    07/10/07   Snowbird Mountain School Updated 2007-2008 Season                   30
Zone Explanation
We use the word “zone” to mean the grouping an instructor is assigned, earns, or is promoted
into, based on:

Certification and credentials      Performance        Days available to work        Space available

Zone groupings are used to determine private lesson booking and class assignment priority.
Details for each zone are outlined below. It is important that you understand your zone, its
requirements, and how it relates to your pay. The following listings are not exclusive and
should not be interpreted to create any type of contract between the company and its
employees, or to restrict the ability to terminate any employee without notice at the option of
Snowbird Corporation in accordance with our employment at will policy.


Zone 7:        This is the top booking priority zone, and is considered full time. Newly hired
instructors are not hired into this zone. Instructors are promoted into this zone if there are
openings, and if the requirements are met. Not all qualified instructors will be selected into
this priority.

Work Requirements
    •   Overall positive performance evaluation each season.
    •   Current Level 3 PSIA, or AASI certification, ISIA equivalent, or Snowbird Training
        Program equivalent. Documentation required.
    •   Documentation of attendance at (or delivery of) required annual refresher training
        events and other requested training hours each year.
    •   Must be prepared to work in adult or children's programs as the need arises.
    •   Must have accrued 400 request private hours the previous season and maintain that
        number to remain at this zone.
    •   Scheduled 5 days per week; please communicate with manager for schedule
        adjustments.
    •   Minimum days worked 100.

Privileges
    •   Will get top booking priority.
    •   Will be able to determine own schedule if lessons are pre-booked and pre-paid. In
        general, these bookings should be in the system 2 weeks prior to the date to
        guarantee the schedule.
    •   Will be provided “show up” pay as described in this manual from November 17, 2007 to
        April 13, 2008. (Subject to change due to weather; may be adjusted back or forward)
    •   Will not be required to be present on mandatory dates if not a regularly scheduled day.
    •   Must be available to work the “specific date’s requirement” as described below.
        However, adjustments may be made due to individual scheduling needs.
    •   Will begin at private commission level for privates commensurate with the previous
        season’s numbers. (See private commission structure.)

Specific Dates Requirement
All zone 7 instructors must be available to work from Dec.15, 2007 to April 13, 2008. Available
start dates prior to December 15 must be submitted with work agreement to be considered for
work. All zone 7 instructors are required to work a minimum of 100 total days. Time off must be
arranged with appropriate manager and may NOT occur during holiday periods. Exceptions will



                     07/10/07   Snowbird Mountain School Updated 2007-2008 Season                     31
be limited to long overlapping bookings or extraordinary circumstances. Outside
obligations such as PSIA/AASI events must be pre-approved.


Zone 6: This is the second booking priority zone, and is considered full time. Newly hired
instructors are not hired into this zone. Instructors are promoted into this zone if there are
openings, and if the requirements are met. Not all qualified instructors will be selected into
this priority.

Work Requirements
   •   Overall positive performance evaluation each season.
   •   Current Level 3 PSIA/AASI certification, ISIA equivalent, or Snowbird Training Program
       equivalent. Documentation required.
   •   Documentation of attendance at (or delivery of) required annual refresher training
       events and other requested training hours each year.
   •   Must be prepared to work in adult or children's programs as the need arises.
   •   Must have accrued 275 request private hours the previous season and maintain that
       number to remain at this zone.
   •   Must be available to work the “specific date’s requirement” as described below.
       However, adjustments may be made due to individual scheduling needs.
   •   Scheduled 5 days per week; (may be scheduled fewer days during slow times)
   •   Minimum days worked 90.

Privileges
   •   Will get booking priority after zone 7.
   •   Will be provided “show up” pay as described in this manual from November 17, 2007 to
       April 13, 2008. (Subject to change due to weather; may be adjusted back)
   •   Will begin at private commission level for privates commensurate with the previous
       season’s numbers. (See private commission structure.)
   •   Will not be required to be present on mandatory dates if not a regularly scheduled day.

Specific Dates Requirement
All zone 6 instructors must be available to work from Dec.15, 2007 to April 13, 2008. Available
start dates prior to December 15 must be submitted with work agreement to be considered for
work. All zone 6 instructors are required to work a minimum of 90 total days and during Holiday
Periods to help us accommodate our guests. Exceptions will be limited to long overlapping
bookings or extraordinary circumstances. Outside obligations such as PSIA/AASI events must
be pre-approved.




Zone 5: This priority zone is considered full time. Instructors are assigned into this zone
based upon ability to fulfill schedule requirements, available openings, credentials, and prior
performance. Not all qualified instructors will be selected into this priority. Newly hired Level
3 (or equivalent) instructors may be placed in this zone at the discretion of management.

Work Requirements
   •   Current Level 2 PSIA/AASI certification, ISIA equivalent, or Snowbird Training Program
       equivalent. Documentation required.
   •   Documentation of attendance at (or delivery of) required annual refresher training
       events and other requested training hours each year.



                    07/10/07   Snowbird Mountain School Updated 2007-2008 Season              32
   •   Must be prepared to work in adult or children's programs as the need arises.
   •   Must have accrued 180 request private hours the previous season and maintain that
       number to remain at this zone.
   •   Must be available to work the “specific date’s requirement” as described below.
       However, adjustments may be made due to individual scheduling needs.
   •   Scheduled 5 days per week; (may be scheduled fewer days during slow times)
   •   Minimum days worked 80.

Privileges
   •   Will be provided “show up” pay as described in this manual from November 17, 2007 to
       April 13, 2008. (Subject to change due to weather; may be adjusted back)
   •   Will begin at private commission level for privates commensurate with the previous
       season’s numbers. (See private commission structure.)
   •   Will not be required to be present on mandatory dates if not a regularly scheduled day.

Specific Dates Requirement
All zone 5 instructors must be available to work from Dec.15, 2007 to April 13, 2008. Available
start dates prior to December 15 must be submitted with work agreement to be considered for
work. All zone 5 instructors are required to work a minimum of 80 total days and during holiday
periods to help us accommodate our guests. Exceptions will be limited to long overlapping
bookings or extraordinary circumstances. Outside obligations such as PSIA/AASI events must
be pre-approved.




Zone 4: Instructors are assigned into this full-time zone based upon ability to fulfill schedule
requirements, available openings, credentials, and past performance. Paid training days may
count toward the days-worked requirement pending Director and Training Program Manager
approval. Zone 4 is separated by certification level for priority status.

Work Requirements
   •   Current Level 1 PSIA/AASI certification, ISIA equivalent, or Snowbird Training Program
       equivalent. Documentation required; new staff must attain in first season of
       employment.
   •   Documentation of attendance at required annual refresher training events and other
       requested training hours each year
   •   Must have accrued request private hours and hours worked commensurate with others
       in zone 4 to remain at this zone.
   •   Must be prepared to work in adult or children's programs as the need arises.
   •   Must be available to work the “mandatory days” as described below.
   •   Will be pre-scheduled on mandatory days: may negotiate only with program managers
       for changes or traded days to replace mandatory days.
   •   Scheduled 5 days per week; (may be scheduled fewer days during slow times)
   •   Minimum days worked 70

Privileges
   •   Will be provided “show up” pay as described in this manual from November 17, 2007 to
       April 13, 2008. (Subject to change due to weather; may be adjusted back)
   •   Will begin at private commission level for privates commensurate with the previous
       season’s numbers. (See private commission structure.)




                   07/10/07   Snowbird Mountain School Updated 2007-2008 Season              33
Mandatory Dates Requirement
All zone 4 instructors must be available to work from Dec.15, 2007 to April 13, 2008. Available
start dates prior to December 15 must be submitted with work agreement to be considered for
work. All zone 4 instructors are required to work a minimum of 70 total days and during these
holiday periods to help us accommodate our guests: Dec. 28-31; Jan 1+Jan 21; Feb. 18-22;
Mar. 22-24. These dates will be scheduled for all Zone 4 instructors unless special
arrangements are approved by program managers. Exceptions will be limited to long
overlapping bookings or extraordinary circumstances. Outside obligations such as PSIA/AASI
events must be pre-approved.




Zone KB/CK FT: This zone is defined for those employed in the Kinderbird and
Chickadee programs. Instructors are assigned into this full-time zone based upon ability to fulfill
schedule requirements. Paid training days may count toward the days-worked requirement
pending Director and Training Program Manager approval. Zone KB/CK is separated by full time
and part time for priority status.

Work Requirements
    •   Current Level 1 PSIA/AASI certification, ISIA equivalent, or Snowbird Training Program
        equivalent. Documentation required; new staff must attain in first season of
        employment.
    •   Documentation of attendance at required annual refresher training events and other
        requested training hours each year
    •   Must be available to work the “mandatory days” as described below.
    •   Will be pre-scheduled on mandatory days: may negotiate only with program managers
        for changes or traded days to replace mandatory days.
    •   Scheduled 5 days per week; (may be scheduled fewer days during slow times)
    •   Minimum days worked 70

Privileges
    •   Will be provided “show up” pay as described in this manual from November 17, 2007 to
        April 13, 2008. (Subject to change due to weather; may be adjusted back)
    •   Will begin at private commission level for privates commensurate with the previous
        season’s numbers. (See private commission structure.)

Mandatory Dates Requirement
All zone kb/ck instructors must be available to work from Dec.15, 2007 to April 13, 2008.
Available start dates prior to December 15 must be submitted with work agreement to be
considered for work. All zone 4 instructors are required to work a minimum of 70 total days and
during these holiday periods to help us accommodate our guests: Dec. 28-31; Jan 1+Jan 21;
Feb. 18-22; Mar. 22-24. These dates will be scheduled for all KB/CK FT instructors unless
special arrangements are approved by program managers. Exceptions will be limited to long
overlapping bookings or extraordinary circumstances. Outside obligations such as PSIA/AASI
events must be pre-approved.




Zone 3:      Instructors are assigned into this part-time zone based upon ability to fulfill
schedule requirements, available openings, credentials, and past performance. Paid training




                    07/10/07   Snowbird Mountain School Updated 2007-2008 Season                34
days may count toward the days-worked requirement pending Director and Training Program
Manager approval. Zone 3 is separated by certification level for priority status.

Work Requirements
    •   Current Level 1PSIA/AASI certification, ISIA equivalent, or Snowbird Training Program
        equivalent achieved by the end of first season of employment. Documentation
        required.
    •   Documentation of attendance at required annual refresher training events and other
        requested training hours each year.
    •   Must have accrued request private hours and hours worked commensurate with others
        in zone 3 to remain at this zone.
    •   Must be prepared to work in adult or children's programs as the need arises.
    •   Must be available to work the “mandatory days” as described below.
    •   Will be pre-scheduled on mandatory days: may negotiate only with program managers
        for changes or traded days to replace mandatory days.
    •   Scheduled 3-4 days per week; (may be scheduled fewer days during slow times)
    •   Minimum days worked 50

Privileges
    •   Will be provided “show up” pay as described in this manual from December 1, 2007 to
        April 6, 2008. (Subject to change due to weather; may be adjusted back)
    •   Will begin at private commission level for privates commensurate with the previous
        season’s numbers. (See private commission structure.)

Mandatory Dates Requirement
All zone 3 instructors must be available to work from Dec.1, 2007 to April 6, 2008. Available
start dates prior to December 15 must be submitted with work agreement to be considered for
work. All zone 3 instructors are required to work a minimum of 50 total days and during these
holiday periods to help us accommodate our guests: Dec. 28-Jan 1, Jan 21, Feb. 18-22; Mar.
22-24. These dates will be scheduled for all Zone 3 instructors unless special arrangements
are approved by program managers. Exceptions will be limited to long overlapping bookings or
extraordinary circumstances. Outside obligations such as PSIA/AASI events must be pre-
approved.




Zone KB/CK PT:               This zone is defined for those employed in the Kinderbird and
Chickadee programs. Instructors are assigned into this part-time zone based upon ability to fulfill
schedule requirements. Paid training days may count toward the days-worked requirement
pending Director and Training Program Manager approval. Zone KB/CK is separated by full time
and part time for priority status.


Work Requirements
    •   Current Level 1PSIA/AASI certification, ISIA equivalent, or Snowbird Training Program
        equivalent achieved by the end of first season of employment. Documentation
        required.
    •   Documentation of attendance at required annual refresher training events and other
        requested training hours each year.
    •   Must be available to work the “mandatory days” as described below.




                    07/10/07   Snowbird Mountain School Updated 2007-2008 Season                35
   •   Will be pre-scheduled on mandatory days: may negotiate only with program managers
       for changes or traded days to replace mandatory days.
   •   Scheduled 2-4 days per week; (may be scheduled fewer days during slow times)
   •   Minimum days worked 30

Privileges
   •   Will be provided “show up” pay as described in this manual from December 1, 2007 to
       April 6, 2008. (Subject to change due to weather; may be adjusted back)
   •   Locker room and/or ski storage privileges only where available and by priority: those
       working more days per week will receive higher priority.

Mandatory Dates Requirement
All zone kb/ck pt instructors must be available to work from Dec. 1, 2007 to April 6, 2008. A
calendar will be provided. All zone KBCKP instructors are required to work a minimum of 30
total days and during these holiday periods to help us accommodate our guests: Dec. 29-31;
Feb. 16-18; Mar. 22. These dates will be scheduled for all Zone Ck/KB PT instructors unless
special arrangements are approved by program managers. Exceptions will be limited to long
overlapping bookings or extraordinary circumstances. Outside obligations such as PSIA/AASI
events must be pre-approved.




Zone 2:      Instructors are assigned to this part-time zone based upon available openings,
scheduling needs, credentials and past performance. Paid training days may count toward the
days-worked requirement pending Director and Training Program Manager approval. Zone 2 is
separated by certification level for priority status.

Work Requirements
   •   Current Level 1PSIA/AASI certification, ISIA equivalent, or Snowbird Training Program
       equivalent achieved by the end of first season of employment. Documentation
       required.
   •   Documentation of attendance at required annual refresher training events and other
       requested training hours each year.
   •   Must be prepared to work in adult or children's programs as the need arises.
   •   Must be available to work the “mandatory days” as described below.
   •   Scheduled to work 2-3 days per week; minimum days worked 30.
   •   Will begin at private commission level for privates commensurate with the previous
       season’s numbers. (See private commission structure.)
   •   Locker room and/or ski storage privileges only where available

Mandatory Dates Requirement
All zone 2 instructors must be available to work from Dec. 1, 2007 to April 6, 2008. A calendar
will be provided. All zone 2 instructors are required to work a minimum of 30 total days and
during these holiday periods to help us accommodate our guests: Dec. 29-31; Feb. 16-18; Mar.
22. These dates will be scheduled for all Zone 2 instructors unless special arrangements are
approved by program managers. Exceptions will be limited to long overlapping bookings or
extraordinary circumstances. Outside obligations such as PSIA/AASI events must be pre-
approved.




                   07/10/07   Snowbird Mountain School Updated 2007-2008 Season             36
Zone Junior Instructor:                Instructors are assigned to this part-time zone based
upon available openings, scheduling needs, and age. Paid training days may count toward the
days-worked requirement pending Director and Training Program Manager approval.

Work Requirements
   •   Must have reached 15th birthday by start of current season.
   •   Hourly rate applies to all work performed.
   •   Documentation of attendance at required annual training events and other requested
       training hours each year.
   •   Must be prepared to work in children's programs or in other departments such as rentals,
       set up, indoor activities, lunch programs, or cleaning and maintenance as the need
       arises.
   •   Must be available to work the “mandatory days” as described below.
   •   Scheduled to work 1-2 days per week; minimum days worked 20.
   •   Locker room and/or ski storage privileges only where available.

Mandatory Dates Requirement
All zone JR instructors must be available to work from Dec. 1, 2007 to April 6, 2008. A
calendar will be provided. All zone JR instructors are required to work a minimum of 20 total
days and during these holiday periods to help us accommodate our guests: Dec. 29-31; Feb.
16-18; Mar. 22. These dates will be scheduled for all Junior Instructors unless special
arrangements are approved by program managers. Exceptions will be limited to long
overlapping bookings or extraordinary circumstances. Outside obligations such as PSIA/AASI
events must be pre-approved.




Zone 1:        (Holiday Help/Special Programs) To be considered for this part time zone, the
instructor must be or have been Certified Level 3, or have worked for Snowbird previously –AND
have approval of Director. Must be able to work a minimum of 14 days including the specific
dates listed. (Except by Director approval) Special consideration may be given if more days are
possible, but at different times than listed on calendar (subject to Director approval).

Work Requirements
   •   Current Level 3 PSIA/ 2 AASI certification, ISIA equivalent, or Snowbird Training
       Program equivalent. Documentation required.
   •   Expected to attend paid annual training events and other prescribed training described
       yearly, or as specified by Training Program Manager.
   •   Must be prepared to work in adult or children's programs as the need arises.
   •   Must be available to work the “specific dates requirement” as described below
   •   Minimum days worked 14.
   •   Will begin at private commission level for privates commensurate with the previous
       season’s numbers. (See private commission structure.)
   •   Locker room and/or ski storage privileges only where available
   •   Spring help MUST complete all hiring paperwork prior to first scheduled day of work.

Specific Dates Requirement
All zone 1 instructors are required to work a minimum of 14 total days and during these holiday
periods to help us accommodate our guests: Dec. 29-31; Feb. 16-18; Mar. 22
Dates must have Director and/or Manager approval.




                   07/10/07   Snowbird Mountain School Updated 2007-2008 Season             37
Exceptions will be limited to long overlapping bookings or extraordinary circumstances. Additional
days may be scheduled in partnership with you and the needs of the Mountain School.




Emeritus Zone:             Reserved for those who have been employed in the past but life
circumstances prevent a regular work schedule with the company. Those who are eligible for this
zone will have contributed to the success of the Snowbird Mountain School, or the profession of
ski or snowboard education as a whole. Booking priority will be assigned on a case- by-case
basis, and depending on zone assigned for scheduling purposes. All instructors assigned to this
zone are subject to Director approval.

Work Requirements
    •   Must be or have been Level 3 PSIA or AASI certified, ISIA equivalent, or Snowbird Training
        Program equivalent OR Director waived. Documentation required.
    •   Must have been previously employed with exemplary performance records (as
        determined by Mountain School Director and Managers) to be eligible for this zone.
    •   Expected to attend annual refresher training events yearly or as requested by Training
        Program Manager.
    •   Must fulfill Zone requirements of assigned priority unless otherwise specified by Director.
    •   Locker room and/or ski storage privileges only where available or if working in zones 4,
        5, 6, or 7.
    •   Minimum days worked 10; some in this category may work full time.
    •   Will begin at private commission level for privates commensurate with the previous
        season’s numbers. (See private commission structure.)

Specific Dates Requirement
All Emeritus instructors are required to work a minimum of 10 total days and during these
holiday periods to help us accommodate our guests: Dec. 29-31; Feb. 16-18; Mar. 22
Dates must have Director and/or Manager approval.

Exceptions will be limited to long overlapping bookings or extraordinary circumstances. Additional
days may be scheduled in partnership with you and the needs of the Mountain School.




                    07/10/07   Snowbird Mountain School Updated 2007-2008 Season                38
Zone Summary
             Cert. Or         Days       Scheduled    Mandatory or        Request             Lift Pass
  Zone        Phase        required /     Days per     Specific Day    Hours/Roll/Retu
              Level       request hrs     Week**      Requirements        rn Rates
                                                      Available
                                                      during           Request: 400 hrs   Tram; Passes good seven
  Zone 7        3          100/400           5
                                                      specific                            days per week.
                                                      dates; no MDs
               3 (or                                  Available
                                                      during           Request: 275 hrs   Tram; Passes good seven
  Zone 6      Director     90/275            5
             approval)                                specific                            days per week.
                                                      dates; no MDs
                                                      Available
  Zone 5                                              during           Request: 180 hrs   Tram Passes good seven
               2-3         80/180            5
                                                      specific                            days per week.
                                                      dates; no MDs
                                                                                          Tram (upon completion of
  Zone 4                                              Mandatory                           required training and/or
               1-3              70           5
                                                      days required:                      for those with 2+ years of
                                                      14                                  employment). Passes good
                                                                                          seven days per week.
                1               70           5                                            Tram (upon completion of
  Zone                                                Mandatory                           required training and/or
CK/KB FT                                              days required:                      for those with 2+ years of
                                                      14                                  employment). Passes good
                                                                                          seven days per week.
                                                                                          Tram (upon completion of
  Zone 3                                              Mandatory                           required training and/or
               1-3              50          3-4
                                                      days required:                      for those with 2+ years of
                                                      14                                  employment). Passes good
                                                                                          seven days per week.
                                                                                          Tram (upon completion of
  Zone 2                                     1-2      Mandatory                           required training and/or
               1-3              30
                                         submitted    days required:                      for those with 2+ years of
                                                      7                                   employment). Days and
                                          calendar
                                                                                          pass commensurate with
                                         or weekly                                        commitment.
                                          schedule
                                                                                          Tram (upon completion of
  Zone                                       2-4      Mandatory                           required training and/or
                1               30
CK/KB PT                                 submitted    days required:                      for those with 2+ years of
                                                      7                                   employment). Days and
                                          calendar
                                                                                          pass commensurate with
                                         or weekly                                        commitment.
                                          schedule

  Junior                                    1-2       Mandatory
                0               20
Instructor                                            days required:
                                                      7
                                                                                          Tram (upon completion of
  Zone 1                                 submitted    Available                           required training and/or
               3 (or            14+
                                          calendar    during                              for those with 2+ years of
              Director
                                                      specific                            employment). Days and
             approval)
                                                      dates; no MDs                       pass commensurate with
                                                                                          commitment.
               3 (or                                                                      Tram pass; days and pass
 Emeritus                                submitted    Available                           commensurate with
              Director          10
             approval)                    calendar    during                              commitment.
                                                      specific
                                                      dates; no MDs

** Scheduled days may be increased or decreased due to business levels. Please see required
dates listed in overall description.




                     07/10/07    Snowbird Mountain School Updated 2007-2008 Season                           39
Benefits
Your availability to participate in Snowbird's employee benefit programs depends on your ability
to maintain the minimum required hours (25+ per week). Failure to maintain the required work
hours may change your eligibility for benefits. To qualify for benefits instructors must have
earned 2,000 service hours (or benefit hours), and must maintain 25+ hours per week.
(Zones 6, 5, 4, and possibly 3 if the schedule allows and business levels allow.)

Year End Bonus
A year end bonus of $.25/ regular hours worked (excluding benefit hours, meeting
pay, show-up pay, training pay, snow night and road closure pay categories, and
commissions) for the following:

           1. Complete all zone and work agreement required days; NO EXCEPTIONS (except
              approved illnesses or injuries)
           2. Be available to schedule through the last day of the season.
           3. Both performance reviews; EVERY category = meets or exceeds expectations
           4. Work agreement in on time (07.08 = by Aug.1 or due date listed on work
              agreement)
           5. Uniform turned within one week of last day worked: clean, all pieces accounted
              for
           6. Complete all required training in time allotted (by January 18, 2008)



See Snowbird Employee Handbook for further information.




                   07/10/07   Snowbird Mountain School Updated 2007-2008 Season              40
How work is assigned to instructors:
One of the many functions in a supervisor’s day and one of the most powerful tools they have to
control quality is to appropriately match instructors to guests. The goal is to select the best
instructor for the job. In general, instructors are chosen by priority, yet exceptions are made for
guest preference or instructor performance. The overriding principle is to select the
instructor who will best suit the needs of the guest.

Skill Competency
    The primary discipline is selected to match the student’s request before selecting a cross-
    trained instructor.
    Discipline levels are considered when assigning a cross-trained instructor.
    The following factors are considered:
        Current level at that discipline
        Teaching ability
        Skiing/riding ability
        Certification level
        Participation in training
        Special qualifications including but not limited to cross-over certification, (Snowboard,
        Alpine, Adaptive, Nordic, Children’s Accreditation), language skills, coaches
        certifications, teachers certificate, etc.
    Past performance

Request or Returns
    The guest’s desire to return to the same instructor is accommodated whenever possible
    In the class products, the instructor with the most returns or highest percentage of returns
    typically gets the class, yet based on other selection criteria it may be more suitable for the
    student to work with a different instructor

Days scheduled on
    An effort is made to keep the guests with the same instructor for continuous days
    The instructor who is scheduled for multiple days may have priority.




                    07/10/07   Snowbird Mountain School Updated 2007-2008 Season                41
How instructors are paid for their work:


Documentation:
   Instructors will complete a daily pay slip documenting appropriate lessons taught and
   documenting other work and assignment pay where applicable. These must be accurate and
   signed by a supervisor or manager prior submitting to the payroll administrator.
   Instructors teaching ALL classes and private lessons will complete a class list containing
   students first and last names. These are mandatory for liability reasons, and you may not be
   paid without this accurate and legible information.
   Instructors will check class lists against class booking reports in the wedge office or the
   cottonwood room offices at the close of day.
   Children’s instructors will turn in a morning class list at lunchtime to Cottonwood
   coordinators to be verified against the booking reports.
   Private lesson instructors will check in with supervisor prior to departing with private clients.
   This is to insure the lesson is booked and paid for properly. If you depart with a private
   lesson that is not paid for, you will not be paid until the mountain school is paid.

Corrections:
   Payroll corrections must be made in a timely manner, preferably within the following pay
   period. Questions should be addressed to your Supervisor and/or the Business Manager. A
   Program Manager must authorize any payroll changes. Changes requested for issues
   occurring more than 2 pay periods prior require Director approval and may not be eligible for
   change.
   Fall and early season required training will NOT be paid later than January 18th.




                   07/10/07   Snowbird Mountain School Updated 2007-2008 Season                  42
Hourly Base Pay Rates
You are assigned an hourly base pay rate that reflects the credentials and experience you bring
to the job. Your base is the minimum amount you are paid for before any other pay components
are added.


Hourly Rate Increases
1. Merit increase pool: Some years, based on overall economics, the company determines a
   percentage guideline used for merit increases. This guideline is applied to an instructor’s
   base pay, if they meet their performance criteria. (This means that mid-season evaluations
   must not contain any below median scores AND they MUST complete mandatory pre-season
   training. Merit increases are not guaranteed each year and will not be given to instructors
   who do not meet their minimum requirements. In addition, the company may choose to
   provide merit increases based on overall performance, and ask managers to select a specific
   number of staff members.
2. Primary Discipline Certification Increase (Alpine, Snowboard). Your primary discipline is the
   one you specialize in or teach the majority of the season. Each instructor can have only one
   Primary Discipline. When you achieve a PSIA/AASI certification level in your primary
   discipline, you will receive a 10% increase in your hourly rate or the entry base for that level
   of certification, whichever is greater. In house equivalents will count on a par with the
   PSIA/AASI certification, the first one reached will give the 10% increase, and the instructor
   will NOT get the increase twice.
3. PSIA/AASI Children’s Accreditation (or International Equivalent): All PSIA/AASI certified
   instructors are eligible to earn a Children’s Accreditation that will provide an additional $.50
   to your base rate. (In-house training for children’s issues does NOT qualify) NOTE: If an
   accredited instructor refuses to teach children or does not maintain their
   accreditation, the amount may be removed from the base rate.
4. PSIA/AASI Freestyle Accreditation: All certified AASI/PSIA instructors are eligible to earn a
   Freestyle Accreditation that will provide an additional $.25 to your base rate. (In-house
   approvals for park use do NOT qualify)
5. Secondary Discipline Certification Increase (Alpine, Snowboard, Telemark): A secondary
   discipline is any discipline you are qualified to teach, but do not specialize in or teach the
   majority of the season. A certification level in a secondary discipline (or equivalent from
   other country) for Snowboard or Alpine earns a one time additional $.50 to your base rate,
   and a Telemark certification earns an additional $.25. NOTE: If an instructor refuses to
   teach a lesson in the secondary certification, they will lose their increase for that
   discipline immediately.
6. PSIA/AASI educational staff member: Intermountain DECL or the equivalent from another
   division or country earns a one time $.50 to your base rate. (Must show proof of having
   attained the level, but need not continue to be active to keep the bump.)
7. Increase effective date: Increases will be effective on the first day of the next pay period
   following the date when proof of certification is submitted. Instructors are responsible for
   providing documentation to a supervisor as soon as level is attained.




                    07/10/07   Snowbird Mountain School Updated 2007-2008 Season                43
Current Base Wage Rates
         Base Rates
         Junior Instructor – ages 15-17                                          $7.50
1   A    Inexperienced New Hire                                                  $8.00
1   B    Level 1 Certified, Snowbird Training Program Equivalent                 $9.70 - $10.60
2   C    Level 2 Certified, Snowbird Training Program Equivalent                 $12.00 - $16.92
3   D    Level 3 Certified, Snowbird Training Program Equivalent                 $14.45 - $19.42
3   F    Level 3 or Equivalent;10 years full time experience at that level       $16.55 - $21.18
4   G    Industry Leaders and Veteran Snowbird Instructors                       $21.00 - $25.59

*Notes:
   • A “year” defined as a 12 month period, November to November, based
      on our Northern Hemisphere season.
   • Mountain School Director and Management team will function as a pay
      review board with the freedom to assign a pay rate based on unique
      credentials.
   • International certification will be recognized at a par with PSIA/AASI
      certifications where there are 3 levels in a country. If there are fewer
      levels, the top level in that country will be recognized as PSIA/AASI
      level 3.
   • International certification levels must include a minimum of actual
      teaching experience on a par with the American requirements. (See
      current national standards).

Additional Notes on Zone and Base Pay Requirements:
• Veteran Snowbird Mountain School Instructors who are no longer current     with PSIA and/or
    AASI OR Snowbird equivalent, and are currently paid above the level of their current
    qualifications will automatically be dropped to the lower base pay rate and commensurate
    Zone. Exceptions may be made if involved and active in a performance development program
    assigned by the Training Manager, Program Manager, and Director.
•   Those who are not current with PSIA/AASI and are currently below the wage range for their
    non-current level will NOT automatically be raised to the new pay rate. They must first re-
    attain the level either with PSIA/AASI, or with the Snowbird Training Program. This decision
    to be made by the Training Manager and Director.

Incentive System
Our incentive system is designed to reward instructors for helping generate additional lesson
revenue through their reputation for excellence, their teaching expertise, and their
professionalism that results in guests returning for additional lessons. It is important all
instructors understand our incentive system. It is open-ended and allows instructors to maximize
their earning power. On the average, 30% to 40% of an instructor’s overall earning power is
incentive pay. For some instructors it is much higher, and for others much lower, based on
business they are generating. If you have a question about what qualifies for incentive pay,
please ask. Only program managers and supervisors are authorized to make corrections for
discrepancies in incentive pay.




                      07/10/07     Snowbird Mountain School Updated 2007-2008 Season               44
1. Request Private Lesson Incentive Pay System
A private lesson is booked as either an assigned private or a request private. Private lesson
incentive pay is earned for all requested private lesson bookings. Bookings generated for
instructors by management, by a cashier, or other office staff, are considered assigned private
lessons. The following scenarios qualify as a request private lesson. Your request private lesson
incentive pay rate is based on the number of request hours worked to date.
    Request lessons: a guest requests an instructor by name when they make their reservation.
    Instructor referrals: Lessons in which the instructor has been “requested” by another
    instructor to be added to a booking. Guests who are referred by another instructor when the
    originally requested instructor is not available.
    Assignments converted to request lessons (rollovers): Any time the guest extends the
    length of an assigned private lesson booking on the same day, that day’s assigned lesson is
    converted to a request and the extended lesson is then booked as a request lesson, both
    earning private lesson incentives. In order for this to apply, the guest must commit and
    purchase the next lesson by the following day. If the guest does not commit the same day or
    the next day (so the lesson goes out the next day or is booked that day), the original
    assignment remains as is. The extended lesson must be taken within the same season as the
    original assignment to qualify. *Note: There are times during the Holiday season when a
    private lesson cannot be extended because there are no available instructors. When an
    assigned lesson cannot be extended, the instructor does not get credit for a request.
    Examples of qualifying for rollover to request credit:
             Prior to noon, a ½ day am assignment is extended into the afternoon creating an all
             day lesson. In this case the newly created all day lesson is booked as a request
             lesson.
             If, during an assigned lesson, the customer wants to extend the lesson but the
             instructor is not available, the instructor may then convince the guest to extend by
             referring another instructor to the extended lesson. The first instructor’s assigned
             lesson is then changed to a request lesson and the referred instructor’s lesson is
             booked as a request lesson.
             When an instructor has an assigned private lesson and “extends” the lesson by
             adding an additional instructor or instructors to the lesson, the assigned lesson from
             that day forward becomes a request lesson. (see above) The instructors who are
             added to the lesson have assigned lessons if management chooses the instructor, and
             request lessons if the original instructor refers them directly.
    Continuing Assignments Converted to Request Lessons: A continuing assignment is any
    assigned booking covering 2 or more days. It does not have to run consecutive days (can be
    any length of lesson during those days). The 3rd+ days of all continuing assignments will be
    paid as request lessons. It is the instructor’s responsibility to notify a supervisor to approve
    and make the change in the computer. When an instructor extends the assigned part of a
    continuing assignment they are given request credit as outlined below. All “extended” hours
    are booked as request lessons.
                     If a continuing assignment is extended for an additional day, regardless of
                     which day the extension is actually made, only the final day of the original
                     assignment converts to a request.
                     When a continuing assignment is extended by additional hours being added
                     onto one of the days, only that day’s assigned hours will be converted to a
                     request.
    Corporate Lessons:
             Private lessons organized through group sales bookings are considered a request, if
             the group leader requests the instructor. Group leader is defined as any person
             including an instructor, who is organizing a group.
    Private lessons NOT qualifying for Private Incentive Pay
    The following situations are considered assigned private lessons and do not qualify for
    private lesson incentive pay. In order to retain the intent and integrity of the incentive pay
    system exceptions to these guidelines will not be made.


                    07/10/07   Snowbird Mountain School Updated 2007-2008 Season                 45
Assignment: guest has not requested or been referred to a specific instructor
Requests for a specific language, skill, qualification (e.g. adaptive or children), gender or
quality (e.g. female, adaptive, Spanish speaking)
Assignments made by private lesson reservation agents or management
Continuing assignment of 2 or fewer days
If an instructor has a student in a private lesson and moves that guest with them to a group
lesson product, it does not qualify as extending a private lesson.
If you are assigned to a private lesson for one day with a guest, who is booked for
consecutive days with another instructor, you can roll the private lesson. However, the
private lesson will not be a request until the 3rd day. (The original booking was an
assignment to both instructors and therefore, will remain an assignment. This is based on the
fact that the ticket seller originated the booking and length of the booking has not changed.)
Policies Related to Private Lesson Incentive Pay
Manipulating the incentive system for personal benefit is considered theft of services and
anyone caught doing so will face disciplinary measures as explained in the Employee
Handbook and in Mountain School Policies and Procedures Handbook.
Instructors must receive prior approval from their supervisor or manager before extending a
lesson
Instructors should not purposely reduce an all day private lesson assignment into a half-day
lesson with the intent of extending it in the afternoon thereby earning request credit. This is
considered theft of services and will be dealt with accordingly.
Once an instructor is booked with a request lesson, it will not be changed for a perceived
“better” request lesson
An instructor cannot have a booking changed without prior approval from the private lesson
supervisor or manager
Next season’s bookings are made first priority to guests with history (skied with instructor
during the same time period the previous season) and then on a first-come basis. If an
instructor has a double request for the same time period they must contact the guest who
they will not be skiing/riding with and either move the booking to another time period or
refer a qualified instructor.
2-5 person bonus = $5 per hour; additional persons (6-8) will net the instructor $5 per
person per hour. The instructor MUST verify payment and present class list to qualify.
We do NOT recommend larger groups in a private lesson, if this comes up, please refer to
a manager. If groups receive a special rate that waives the additional person rate, the
instructor will NOT receive this commission.




                07/10/07   Snowbird Mountain School Updated 2007-2008 Season                46
Private Lesson Incentive Pay Rates
The private lesson incentive pay per hour scale is based on private request hours taught. Each
season, instructors begin at the level dictated by past performance (number of request private
hours for the prior season), and earn their way up the scale. New instructors begin at level 1.
Even those who begin further up the scale must complete the required hours before moving
on. For each hour of a private lesson request, an instructor earns the rate indicated on the
following scale multiplied by the eligible hours in the private lesson. The following table shows
the private lesson incentive pay rates per hour of a request lesson.

2007-2008
Level     Request Hours             Required Hours prior          Pay per Request Hour
                                    season to begin here          (based on single person; see 2-5
                                                                  person bonus pg.43)
1            0-30                                                 $6/hr - $42.00/7 hr day
2            31-105                 75                            $10/hr - $70/7 hr day
3            106-205                225                           $12/hr - $84/7 hr day
4            206-280                                              $15/hr - $105/7 hr day
5            281-330                                              $17/hr - $119/7 hr day
6            331+                                                 $19/hr - $133/7 hr day


Incentive Pay Rates for Adult and Children's Group Lessons

•   The following group lesson incentive applies to Chickadees, Kinderbirds, Mountain
    Adventure, Wings, Loel’s Group, and Mountain Workshop. All other programming is exempt.

•   The group lesson incentive pay per student scale is based on hours worked. For each
    qualifying group return student, an instructor earns the rate indicated on the following
    scale. Each student may only be counted once per day.

Hours Worked             ½ Day / Student (up to 8)                Full Day/Student (up to 8)
0-150                    $1.50                                    $3.00
151-300                  $2.50                                    $5.00

301-450                  $3.50                                    $7.00

451+                     $5.00                                    $10.00

    Group lesson head count and other commissions do NOT apply to special school
    programming, seasonal groups, or multi-session products.
    Student names must appear on pod booking report AND class list to qualify.




                    07/10/07   Snowbird Mountain School Updated 2007-2008 Season                47
Additional Incentives
Additional incentives are added to specialty products and others we wish to promote. These may
change year to year.

   • Park and Rec ½ day will pay $50 to instructors who complete all 6 sessions
   • Adult Weekend Program will pay $60 to instructors who complete all 6 sessions
   • Adventure Team will pay $100 to instructors who complete all 6 sessions
   • Women’s Getaway Mondays will pay $40 to instructors who complete all 4 sessions
   • Other multi-week sessions MAY be eligible for bonus pay; depends on level of discounting
    and number of weeks involved. This will be determined in season.
   • BMX guides will receive a $15 per student incentive (not combined with any other
    incentive).
   • Chickadee instructors will receive a $1 per student incentive.
   • Kinderbird instructors will receive a $2 per student incentive.
   • Trainers will receive a business growth incentive of $20 for clinics of 3-5 hours in
    duration. Clinics of 6 hours (or a full day) will receive an incentive of $40. Clinics of 1-2
    hours will NOT receive the incentive pay.
   • CAMPS will be paid at the instructor’s personal request private lesson rate (single person)
    for 7 hours per day. Additional hours (2 for reception and any additional required training)
    will be paid at the instructor’s hourly rate.
   • A foreign language incentive will be paid to instructors who are chosen to teach an
    assigned private lesson due to language skills. This incentive will pay $5 per hour.
    Documentation of skill will be approved by a manager and submitted to the active list
    maintained by the office staff. Those chosen for the assigned private lessons will be on this
    active list to be eligible for the incentive. In addition, guests must request a specific
    language skill, and it must appear on the notes in the reservation. *(Note: Not paid in
    combination with request private incentive pay.)


Other Pay
There are many different work situations or benefits for which instructors are paid that are not
directly related to instruction. Some common types of other pay are Show-up pay, Training,
Booking Mistake, meet and greet, rental shop help, etc. These situations are paid at either
assigned amounts that are individualized to the situation, or standard flat rates.

Show Up Pay (requires Manager approval)
Show up pay is awarded to an instructor when they do not obtain work on a scheduled day. To be
eligible for show-up pay, instructors must be dressed and at line up on time. They must be
willing to do non-teaching tasks such as greeting, helping other classes, running the conveyor
lift, etc. while waiting to be assigned. Instructors will receive $15 if they are scheduled and do
not work prior to afternoon line-up AND they are available for miscellaneous work. If they report
for afternoon line up and still are not assigned work, they will receive another $15. Show up pay
is only applicable when a manager has required an instructor to be at line up. It does NOT apply
if the instructor is called off or does not make the requested check in times listed below. An
instructor is eligible for morning show-up pay only if they do not work by 10:00 AM, or if their
hours worked equals less than the total $10 show up pay. If their work pay is less than the show
up pay, they will receive the difference between their work pay and the show up pay to make a
total of $30 for the full day, or $15 for half day.*Note: Benefit hours will NOT be accrued for
show up pay.




                    07/10/07   Snowbird Mountain School Updated 2007-2008 Season               48
Private Lesson Other Pay Categories
     Cancelled Private Lessons
When an instructor’s private lesson is cancelled or there is a no-show, the instructor will then
become available for an assignment and fall under the normal booking process. Instructors must
advise management within ½ hour after scheduled start time, if their client has not arrived
for the lesson. This will allow managers to try to find work for the instructor. If they receive
work they will be compensated for the actual work done. They will not receive compensation or
incentive pay for the cancelled lesson. NOTE: A customer cancellation policy is in place to deter
customers from canceling lessons and to cover the costs of our cashier and management staff
time processing changes and re-bookings. If the lesson is not cancelled in by 4:00 pm the day
prior, the guest is charged a $100 non-cancellation or no-show fee.
     Request Private Lesson No Show Pay
When the private lesson is a request (from the guest or by a referral) the request pay
encompasses the instructor making contact with the guest prior to their arrival to confirm start
date and meeting location. To qualify for compensation, the instructor must notify the manager
or supervisor as soon as they suspect their guests may not show up. The guest booking will then
be researched. If the instructor qualifies for pay, having been in contact with the guest and by
notifying the supervisor in a reasonable time frame, the instructor will fall under one of the
following pay scenarios.
♦ Instructor Not Re-Booked
If an instructor is not re-booked, the guest is charged and the instructor will receive their hourly
rate for the time waiting. This must be approved by a manager.
♦ Instructor partially re-booked
An instructor who is partially re-booked will be paid for the actual lesson taught. (The guest is
charged)
     Assigned Private Lesson No-Show
When an assigned private lesson guest has not shown up for their lesson, the instructor must
notify the manager or supervisor within ½ hour after the lesson start time of the no-show to
qualify for compensation. The guest booking will then be researched. If the instructor qualifies
for pay it will fall under one of the following scenarios.
              Assigned Private Lesson “Booking Mistake”
         If it is determined that a mistake was made in the start time, meeting place, starting
         date, etc., the instructor will fall under one of the following pay scenarios. (Guest will
         not be charged for a booking mistake.)
              If an instructor receives replacement booking, they will be compensated for the
              actual lessons taught.
              If an instructor is asked to wait for the guest for the entire length of the lesson, they
              will be compensated for the lesson as if it were taught.
     FAM Tours
Familiarization tours are a resort service we provide to familiarize group sales clients for future
business opportunities. These are typically set up like a private lesson, but are not paid for by
the client. The originating department pays cost only, so instructors will be paid hourly rates and
no commission.
     Other Special Groups
Special groups that are set up through the office will be paid at hourly rates with large group
incentive pay only. No returns or request commissions will be paid.

    Pay for Non-Teaching Work
There are four categories of pay for instructors working in a non-teaching capacity. Rates are
determined by the work being performed and a manager on duty.
Labor A – $8.00/hr:
Examples of duties include but are not limited to bus greeting, paid meetings, chair-lift rider,
plaza information, rock chucking, terrain garden maintenance, boot fitting, cookie duals, kids
activities, meet and greet



                     07/10/07   Snowbird Mountain School Updated 2007-2008 Season                   49
Labor B - $9.00/hr:
Examples of duties include but are not limited to work project coordinator, construction crew,
binding tech
Specialty Pay - $10-$14/hr:
Examples of this are professionally skilled jobs such as videographer, photographer, and other
jobs that cannot be classified below.
♦ Paid Training
Training wages are paid when instructors attend mandatory training clinics, park and recreation
training or communication meetings. Training wages are $8.00 per hour for all newly hired
instructors during their first year and $10.00 per hour for all returning instructors.
Communication meetings are paid at $8.00/hr flat rate.
♦ Trainer Pay
Trainer pay is used when an instructor is requested to lead a training event. Trainer pay is
commensurate with your hourly rate which reflects your credentials. When you are assigned to
be a Trainer, you will receive hours- worked or days-worked credit. Trainers will also receive a
business growth incentive (see above).
♦ Supervisor Assist Pay
Supervisor Assist pay is for instructors who are acting in the capacity of an operational
supervisor, without the additional responsibility of coaching and counseling instructors. The
manager will assign pay that is appropriate to the individual. When instructors have the
assignment of Supervisor Assist they will not earn incentives, but they will earn days and hours
worked credit. Often the position will incur fewer than 8 hours.

Infrequent Fill In               $12.00/hr max 8 hr/day
Developing                       $14.00/hr max 8 hr/day
*Regular Schedule                Director/Manager discretion

*Must have worked as a Supervisor Assist at least one full season at Snowbird.




                     07/10/07   Snowbird Mountain School Updated 2007-2008 Season            50
Basic Pay Formulas
The following pay formulas combine all the pieces that have been discussed. It is important for
instructors to know how their pay is calculated so they can maximize their earning potential and
catch errors that may have been made.
    Private Lesson Pay: (base x lesson hours) + if applicable (private request incentive hourly
    rate x eligible private hours)
    Group lesson pay: (base x lesson hours)+ (Business Growth Incentive; if applicable)+ (large
    group rate if applicable) + (per student incentive rate x number of students)

The following table shows how each product you teach is paid. Use this as a reference to check
your earnings against your paycheck. Please be familiar with the rules of what qualifies for each
of the pay types.

Product                             Product       Hrs         Benefit     Per           Other Incentives
                                    Hours         Paid        Hrs         Student
Show Up Pay                         -             -           -           -             $30 max per day

Dawn Patrol                         1             -           -           -             Flat Rate $40
Seven Summits                       1             -           1           -             Flat Rate $40
Mountain Workshop                   2.5           2.75        4           See chart     -
Big Mountain Experience             7             7           8           $15/st.       -
Mountain Adventure                  6             6.5         8           See chart     -
Kinderbirds                         6             6.5         8           See chart     $2 per head
Chickadee; one child*               1             1                       See chart     $1 per head
Chickadee; ½ day                    3             3           4           See chart     $1 per head
Chickadee; full day                 6             6.5         8           See chart     $1 per head
Camps                               7             7           8           -             Req. rate 7 hr/day
Park & Rec all day                  6             6.5         8           -             -
Park & Rec ½ day                    3             3           4           -             Multi-week bonus
Park & Rec Training                 1             1           -           -             See pd trn
Junior’s Silverwings                2.5           2.75        4           -             -
Adult Weekend                       2.5           2.75        4           -             Multi-week bonus
Women’s Getaway Monday              2.5`          2.75        4           -             Multi-week bonus
Kinderbird Adventure Team           6             6.5         8           -             Multi-week bonus
Adventure Team                      6             6.5         8           -             Multi-week bonus
Kids ½ day Special Groups           2.5           2.5         4           -             TBD
Kids Full Day Spec Groups           6             6.5         8           -             TBD
Trainer                             1-6           1-6         1-4-8       -             $0-$20- $40
(see other pay category)
FAM Tour                            Variable      Actual      Actual      -             -
Other work                          variable      Actual      Actual      -             -
*** Instructors may be asked to add one Chickadee to their day; this will be paid as noted. At times instructors
will be asked to work shorter hours in Chickadees than those listed. The per head remains at $1 per child, hours
will be adjusted by supervisors to reflect actual time spent.




                       07/10/07    Snowbird Mountain School Updated 2007-2008 Season                               51

				
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