Product Disclosure Sheet Hong Leong Mach Debit Card

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					Product Disclosure Sheet
Hong Leong Mach Debit Card                                                                                            Bank




Read this Product Disclosure Sheet before you decide to take up the Debit Card. Be sure to also
read the general terms and conditions where applicable.

What is Hong Leong Mach Debit Card?
The Hong Leong Mach Debit Card is a payment and ATM card that is linked to your Money Box Deposit Account or your
Hong Leong Current/Savings Account. You can immediately access your funds electronically, when you make purchases
and withdraw cash at ATMs.

What is the validity period of the Hong Leong Mach Debit Card?
Hong Leong Mach Debit Card carries a 6 year validity period from the debit card generated date. To elaborate, a Debit
Card generated in February 2010 will expire on February 2015. The Debit Card expiry date is embossed on the card face
under the description "Good Thru", which means "Valid Until". Renewal should be done before the expiry date indicated on
the card. One month before renewal, we will send you a letter or SMS to inform you to collect your renewal debit card from
the branch that issued your debit card.

What is the difference between the Hong Leong Mach Debit Card and the ATM Card?
Unlike the ATM card, the Hong Leong Mach Debit Card allows you to make retail purchases at any outlet that displays the
VISA, MEPS or BankCard logo. As such, the Debit Card gives you the flexibility to shop at over 29 million locations
worldwide carrying the VISA logo and 26,000 locations locally that displays the MEPS or BankCard logo. The Debit Card
also performs the function of an ATM card, providing you immediate access to your funds.


Application of Debit Card

Who is eligible for Hong Leong Mach Debit Card?
It is applicable to anyone aged 18 years and above with a Money Box Deposit Account.

How can I apply for the Hong Leong Mach Debit Card?
a.   Visit any Mach by Hong Leong Bank branch nearest to you
b.   Bring along your MyKad for verification and open a Money Box Deposit Account
c.   Existing Hong Leong Debit Card customers who open a Money Box Deposit Account will have their current Debit
     Card tagged to the Account instead of receiving a new Debit Card.


How long does it take to receive a Hong Leong Mach Debit Card?
You will get your Hong Leong Mach Debit Card instantly when you apply.

What if there are two or more signatories (joint account) on my Savings or Current Account?
All Joint Savings or Current account holders are eligible subject to the mandate either one to sign. Each joint
accountholder will be issued with different Hong Leong Mach Debit Card. Separate cards allow each cardholder's
transactions with different purchase limit, and it allows you to have separate PIN and signature.


Debit Card ATM Facility

Can I make ATM cash withdrawal outside Malaysia?
Yes, you can enjoy the convenience of withdrawing cash at ATMs bearing the VISA or PLUS logo overseas. Just select the
"cash advance" option to make the cash withdrawal at these ATM terminals.
Alternatively, you can opt to use the Hong Leong cross-border ATM facility. The facility enables you to perform
cross-border cash withdrawal via any ATMs at Singapore, Indonesia and Thailand bearing the MEPS or BankCard logo at
only RM 8.00. This is a cheaper alternative compared to a withdrawal via Visa Plus ATMs at RM 12.00 per withdrawal.


                                                   This information provided in this disclosure sheet is valid as at June 2012
Do I need to activate my Debit Card to enable cross-border cash withdrawals? If yes, what are
the steps required to activate the Debit Card?
Go to the nearest Hong Leong Bank ATM
Insert your Debit Card, choose your language and enter your Debit Card PIN
Select "Others" at Main Menu
Select "Next Screen" at the Sub-Menu
Select "Overseas Facility"
Select "Activate"
Enter the starting date to activate this feature
Enter the ending date to stop this feature
Retrieve Debit Card & Receipt.


Retail Purchase

What is my daily purchase limit?
For security control, Hong Leong gives you the flexibility to choose the desired spend limit for your retail purchases from
RM 1 to up to RM 5,000. If you do not change the retail purchase, we will extend to you a defaulted limit of RM2,000 with a
maximum allowable limit RM 5,000 for generic cardholders. For Priority Banking cardholders, you have an option of setting
your retail purchase limit up to RM 10,000.

How can I change my retail purchase limit?
You can personally reset your retail purchase limit via Hong Leong Connect (at www.hlb.com.my). Alternatively, walk into
any Hong Leong Bank branch and our bank officers will readily assist you to change your retail purchase limit.

Where and how can I use my Hong Leong Mach Debit Card?
You can use your Hong Leong Mach Debit Card at any merchant that displays the Visa logo, and Visa is accepted at over
29 million locations worldwide. You can also use your Hong Leong Mach Debit Card at any merchants that displays the
BankCard or MEPS logo accepted at over 26,000 locations locally via your card pin.

Do I need to activate my Hong Leong Mach Debit Card for retail purchases out of Malaysia?
No prior activation is required. You can use your Hong Leong Mach Debit Card abroad wherever the Visa or Visa Plus logo
is displayed. Nevertheless, we strongly advice our customers to notify the Bank prior to traveling purpose overseas for
security purchase.

What are the instances where holding-on-account is performed?
The following transaction performed using the Debit Card will be pre-authorized and earmarked for a period of 7 days:-
a.   Hotel Check in
b.   Hospital admission check-in
c.   Petrol kiosk pre-authorization
     When you first swipe your debit card, the account will be earmarked for a prefixed amount by the merchant. After 3
     days, the earmarked amount will be dropped and the actual purchase value will be debited into your primary account
     tagged to the debit card.

I would like to pay for the RM amount pumped at petrol stations only and avoid the
hold-on-account. Is this possible?
Yes. To avoid the hold-on-account for petrol transactions, all you need to do is to make upfront payment of the amount
you wish to pump inside the Petrol Kiosk via the attendant.




                                                   This information provided in this disclosure sheet is valid as at June 2012
                                 Bank
What are the possible reasons for debit card transaction to be declined?
Possible reasons are:-
a.   Insufficient funds in your account (Savings or Current)
b.   Insufficient funds due to withholding of the pre-authorization amount at Petrol Station, Hotels and Hospitals.
c.   Transaction amount is more than the daily purchase limit set which is defaulted to RM 2,000 per day. You may change
     the daily retail purchase limit at any Hong Leong bank branch or personally via Hong Leong Connect.

I have a Current and Savings Account. May I choose whichever account I would like to tag as
my Primary Account?
Yes, you can now select either your Savings Account or Current Account as the primary account for retail purchase
transaction. Prior to this, the Savings Account was set as the defaulted Primary Account, while the Current Account is the
Secondary Account in the event two different accounts are linked to the debit card.
Nevertheless, should you have insufficient funds in the selected primary account (for example the Savings Account), you
will need to transfer the amount from your Current Account to your Savings Account before using the Debit Card.

Note: The Dream Jar Savings Account will not be tagged to the Hong Leong Mach Debit Card.



I will be traveling and I would like to temporarily increase my retail purchase limit.
Is this possible?
You have the option to temporarily increase your Retail Purchase Limit by calling the Hong Leong Bank Contact Centre at
03 - 7626 8899.The maximum temporary limit allowable is up to RM10,000 for non-Priority Banking Debit Cardholders and
RM20, 000 for Priority Banking Debit Cardholders. The maximum duration allowed to utilize the temporary increase in retail
purchase limit is one month. Upon the expiry date, the retail purchase limit will revert to your defaulted limit.


Internet Purchase Limit

How can I change my Internet Purchase Limit?
You can personally reset your Internet Purchase Limit via Hong Leong Connect (at www.hlb.com.my). Click here for steps.
Alternatively, walk into any Hong Leong Bank branch where your account is maintained and our bank officers will readily
assist you to change your retail purchase limit.


Renewal

How do I renew my Hong Leong Mach Debit Card?
Prior to the expiry date, you will be reminded to renew your Hong Leong Mach Debit Card via a letter or our Short
Messaging Services (SMS) as determined by the Bank from time to time. Kindly visit the nearest Mach by Hong Leong
Bank branch to obtain your replacement card instantly.


Report of Loss Card

What should I do if my Hong Leong Mach Debit Card is stolen or lost?
You can immediately:
a. Report to Hong Leong Bank’s 24-Hours Customer Service Center at 03-7626 8899 for lost card within Malaysia or
     overseas. Alternatively, you can call the VISA Travel Service Centre or its nearest affiliates for overseas card loss.

b.   For Priority Banking customers, kindly call the Priority Banking Toll Free Number at 1800-18-9000 for lost card
     notification to the Bank.
     Notification has to be made to the Bank in person or via telephone, telegram, facsimile, e-mail, and confirmation of the
     same has to be made in writing, accompanied by a police report.`



                                                     This information provided in this disclosure sheet is valid as at June 2012
                                 Bank
Security Features

What security features does the Hong Leong Mach Debit Card possess?
•   Authorization required: You must sign on the transaction slip to approve the payment amount. For e- debit purchase,
    you are required to key-in your PIN number on the pin pad at point of purchase.

•   Minimum Defaulted Retail Purchase limit: The defaulted retail purchase limit is RM1, 000.You can decrease or increase
    this limit at any branch or change personally via the Hong Leong Online.

•   Telephone Banking Services: Our Self Service Phone Banking and Hong Leong Call Centre always open to assist you
    in blocking you Debit Card in order to prevent any misuse in case of it being lost or stolen.

Will I be reimbursed if a fraudulent transaction occurs via my Hong Leong Mach Debit Card?
In the event your card is lost or stolen, and if any unauthorised transactions have been made on your card, your losses will
be limited to RM150*.
Our Call Centre is open 24/7 to assist you in blocking your Debit Card in order to prevent any misuse in case of it being lost
or stolen.

*Provided you have exercise diligent care in safeguarding the card and promptly reported its loss to the Bank (For card loss
in Malaysia) or the VISA Travel Service Centre or its nearest affiliates (For card loss overseas). Notification has to be made
to the Bank via telephone, telegram, facsimile or e-mail and confirmation of the same has to be made in writing,
accompanied by a police report.



When using my Hong Leong Mach Debit Card at the ATM, the screen says "card is invalid".
Why is this, and what should I do next?
Your debit card cannot be "read" by the ATM machine. Some of the possible causes of this are faulty card chip or your
card may have been blocked for security reasons. You may call our Hong Leong Contact Centre for assistance, or walk
into any Mach by Hong Leong Bank branch to have your card replaced immediately once we have confirmed that the card
chip is faulty.



How can I get my Hong Leong Mach Debit Card replaced if it is lost, stolen,
damaged or faulty?
Please visit any Mach by Hong Leong Bank branch to have your Hong Leong Mach Debit Card replaced. The replacement
cost is RM18.


Redemption & Reward Points

How to redeem gift with my Hong Leong Mach Debit Card Reward Points?
For gift redemption, you can submit your request via the following channels:
•   Hong Leong Connect
•   Call Hong Leong Contact Centre at 03-7626 8899 to make a voice-assisted redemption or fax the redemption form
    available at www.hlb.com.my to 03-7946 8888
•   Hong Leong Bank branches
•   Self Service Phone Banking
The redemption request will be processed immediately and the Rewards will be delivered within 21 working days from the
receipt of the redemption request by Hong Leong Bank.




                                                    This information provided in this disclosure sheet is valid as at June 2012
                               Bank
What is the validity period of the Reward Points with Hong Leong Mach Debit Card?
The expiration of the reward points is 3 years by 30th June.
For example for a debit card issued in January 2010, the reward points will expire by 30 June 2012.


Miscellaneous

I am a foreigner with other bank's Debit Card. Can I use my ATM Card at
Hong Leong bank ATMs?
Yes you can. The Hong Leong Bank ATMs bear the Visa Plus logo and this gives you access to ATM facilities in Malaysia.

Can I use the Easy Payment Plan (EPP) facility for purchases with my
Hong Leong Mach Debit Card?
No.




                                                   This information provided in this disclosure sheet is valid as at June 2012
                              Bank

				
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