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Opening Bank Account at US Bank New

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					Appendix A Framed process




Opening A Bank Account at US Bank
  Event                                                              Sub Processes                                                      Result
Account       Assigning     Opening       Setting up   Obtaining         Previous       ChexSystems    Opening    Instructing   Check   New
application   Customer to   discussion    account      customer          account        Verification   deposits   Customer      order   account
              banker                                   information       verification                                                   opened


Case For Action                                        Vision
Need to Increase Customer Satisfaction                 Create one-stop customer service
Need to reduce banker’s workload                       Balance the workload among employees
Need to reduce teller’s idle time                      Increase value of work
Small and Large accounts are treated evenly            Large customers get priority
Need to improve efficiency                             Generate more business accounts
Need to reduce fraudulent account                      Reduce account fraudulence by improving verification accuracy
Need to attract more new customers                     Attract more customer by providing more efficient services
Dependent on corporate computer server                 Reduce system down time

Actors              Mechanisms                         Metrics
Applicant           Customer identification            10 minutes and up to 30 minutes per application
Teller              Signature cards                    Improve teller’s performance by increasing 5% workload
Banker              Account ID cards                   Improve banker’s performance by reducing 15% workload
Wizard              Starter checks                     Reduce customer waiting time by 10 minutes per case
ChexSystems         Account scoring form               Reduce customer complaint by 20%
                    Check order form                   Increase new accounts by 5%
Appendix B Graphical representation of the as-is process


Figure 1                   Current Process Map for Opening An Account at the US Bank
     Customer                       Teller                 Banker                  Wizard                                ChexSystems
0. Notify account
application                 1. Assign customer to a
                            free banker               2. Hold open discussion
                                                       - Establish purpose &
                                                      ownership                     3. Set up account
                                                       - Select account             - Select account ownership
                                                       - Provide disclosures        matrix
                                                       - Brief rules & discipline   - Print signature cards
                                                      actions                       - Print new account ID cards
                                                                                    - Print starter checks
                                                                                    - Obtain more information
4. Submit personal
information
 - submit identification
 - submit Tax ID number
 - Determine previous                                                                                              5. Conduct verification
account                                                                                                             - Check ChexSystems records
                                                                                                                    - Get new account scoring
                                                                                                                   form
                                                                                                                    - Verify account information
6. Make opening
deposits & Instruct
customer                                                                            7. Order checks
                                                                                     - Obtain check styles and
                                                                                    prices
                                                                                     - Mail check order form
Appendix C Graphical representation of the to-be process



Figure 2              Visional Process Map for Opening An Account at the US Bank
     Customer                  Teller                  Banker                  Wizard                                        ChexSystems
0. Notify account
application           1. Obtain customer
                      information
                       - Ask customer to fill in the
                      New Account Form
                      - Determine previous account
                      - Obtain identification          2. Hold open discussion
                      - Obtain tax ID number            - Establish purpose &
                      - Make copies for banker         ownership
                      - Introduce different accounts    - Select account
                                                        - Provide disclosures        3. Set up account
                                                        - Brief rules & discipline   - Select account ownership
                                                       actions                       matrix
                                                                                     - Print signature cards
                                                                                     - Print new account ID cards
                                                                                     - Print starter checks
                                                                                     - Verify identification          4. Conduct verification
                                                                                                                      - Check ChexSystems records
                                                                                                                      - Get new account scoring form
                                                                                                                      - Verify account information
5. Make opening
deposits & Instruct
customer
                                                                                     6. Order checks
                                                                                     - Obtain check styles & prices
                                                                                     - Mail check order form
Appendix D New Account Form

                         New Account Form

PLEASE PRINT CLEARLY
NAME:_________________________________ SSN#________________________

DATE OF BIRTH _________________ PHONE:____________________________
                              (RESIDENTIAL ONLY NO CELL PHONES PLEASE)
MOTHERS MAIDEN NAME ____________________________________________

CURRENT ADDRESS__________________________________________________

CITY________________________________ ST__________ZIP________________

PREVIOUS ADDRESS _________________________________________________
(IF LESS THAN 2 YEARS CURRENT)

CITY______________________ ST_________ ZIP________ #OF YRS THERE___

DRIVERS LIC#_______________________ STATE ISSUED___________________

ISSUE DATE_______________        EXPIRATION DATE__________________

EMPLOYER_____________________________________ PH#__________________

EMPLOYER ADDRESS _________________________________________________

SIGNATURE___________________________________ DATE: ________________


TO BE COMPLETED BY BRANCH EMPLOYEE:

ACCOUNT #________________________________________

SPECIAL INSTRUCTIONS ________________________________________________
________________________________________________________________________
________________________________________________________________________

PLEASE HAVE TWO FORMS OF IDENTIFICATION AND A MINIMUM OF
$100.00 OPENING DEPOSIT FOR ALL CHECKING AND SAVINGS ACCOUNTS.

				
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posted:10/26/2012
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