ROTHERHAM GENERAL HOSPITALS NHS TRUST

							                              OPEN BOARD OF DIRECTORS                                     Open BoD: 19.09.12
                                  19 September 2012                                       Item:  17

                       Care Quality Commission (CQC) Community Mental Health Services Survey
TITLE OF PAPER
                       Results 2012
TO BE PRESENTED BY     Liz Lightbown, Executive Director of Nursing and Integrated Governance

                       The Board of Directors is asked to:
ACTION REQUIRED         receive this report for information and assurance
                        acknowledge the embargo that was in place until 13 September 2012



                       To inform the Trust of the official results from the 2012 Community Mental
OUTCOME
                       Health Services Survey

TIMETABLE FOR          The report has been presented to September’s Quality Assurance Committee
DECISION               meeting and Board of Directors’ meeting


LINKS TO OTHER KEY     The results from this survey are linked with the CQC Quality and Risk Profile
REPORTS/DECISIONS      and Monitor’s Compliance Framework


BAF OBJECTIVE No and   7.1 Performance against regulatory standards
TITLE

                       CQC Essential Standards of Quality and Safety, December 2009
LINKS TO THE NHS       Monitor Compliance Framework 2012/13
CONSTITUTION &
OTHER RELEVANT         HSE             MH Act             Equality     BME             Disability Legislation 
FRAMEWORKS
BAF, RISK, OUTCOMES    NHS Constitution: Staff Rights  Patients’ Rights Public’s Rights  Principles  Values 
ETC

                       Failure to achieve positive survey results could result in reduced staff morale,
IMPLICATIONS FOR       which in turn could lead to poor quality of care
SERVICE DELIVERY &
FINANCIAL IMPACT       Poor quality of care provision could lead to increased litigation for the Trust

                       Poor survey results could indicate a poor performing Trust. This could
                       damage the Trust’s reputation and if the quality of care received was indeed
CONSIDERATION OF
LEGAL ISSUES
                       of a poor quality, could result in an increase in litigation claims against the
                       Trust


Author of Report       Tania Baxter

Designation            Head of Integrated Governance

Date of Report         29 August 2012




                                              Page 1 of 3
                                        SUMMARY REPORT

Report to:      Open Board of Directors

Date:           19 September 2012

Subject:        CQC Community Mental Health Services Survey Results 2012

From:           Liz Lightbown, Executive Director of Nursing and Integrated Governance

Prepared by:    Tania Baxter, Head of Integrated Governance



1.   Purpose

     Attached are the official results from the Care Quality Commission’s (CQC’s) 2012 Community
     Mental Health Services Survey. The Trust’s interpretation of these results was reported to the
     Quality Assurance Committee in July 2012. The official results shown will be published on the
     CQC’s website on 13 September 2012 and as such the results were embargoed for internal use
     only until the publication date.

2.   Summary

     The survey results show that in the majority of questions Sheffield Health and Social Care NHS
     Foundation Trust (SHSC) was viewed as ‘the same’ as other Trusts. SHSC scored ‘better than’
     other Trusts in 3 areas, namely:

     Talking Therapies
     Taking service user views into account
     Care plans that set out goals

     The survey is split into nine different sections, with one of these being an ‘overall’ rating. SHSC
     scored ‘the same’ in all but two sections, these being Health and Social Care Workers and
     Talking Therapies, where the Trust was deemed to be ‘better’ than other Trusts. The overall
     rating scored by the Trust in the 2012 survey was deemed to be ‘the same’ as other Trusts.

     The response rate for the survey was 32%, which was comparable with all other participating
     Trusts.

3.   Next Steps

     The results will be published by the CQC on 13 September 2012 and can be accessed via this
     link http://www.cqc.org.uk/public/reports-surveys-and-reviews/surveys.

     The results will be circulated to members of the Operational Delivery Group and to key
     stakeholders, once published.

     This report has been presented to the Quality Assurance Committee at their September meeting.




                                                Page 2 of 3
4.   Required Actions

     The Board of Directors is asked to consider the contents of this report and:

         receive this report for information and assurance;
         acknowledge the embargo that was in place until 13 September 2012.

5.   Monitoring Arrangements

     Regular progress reports will be provided through the Executive Directors’ Group and to the
     Quality Assurance Committee, in line with Trust governance arrangements.

6.   Contact Details

     For further information, please contact:

         Tania Baxter, 0114 22 63279 or email tania.baxter@shsc.nhs.uk




                                                Page 3 of 3