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					                                                                                     Quality Management System

                                                                      Project Workbook template
                                                                                                           Version: 1.7

                                               Template information
Business Unit:            QMS
Issue Date:               May 12, 08
Issue Status:             Approved
Owner:                    EPG Head
Author:                   Long Bui
Location:                 TMA's QMS
Confidential Class:       TMA Confidential
Corporate Template info   CO-TL-012      1.3
                          Long Bui       PMD DO
Reviewer information
                          Tuyen Nguyen   EPG
Approver information      Chuong Tran    EPG Head

                                             Template Revision History
              Date           Version                            Description
                                         First version
26-Jan-06                       1.0
                                         Revise the template base on:
                                         1/ new corporate template
Apr 12, 06                      1.1      2/ updated PMD doc (Apr 12, 06)
Aug 18, 06                      1.2      Update sheet "Issue List"
                                         Update sheet "Risk List", column "Thresholds": change
                                         the comment to
                                         "- Identify threshold(s) for implement the Mitigation
Dec 21, 06                      1.3      Plan(s)"
                                         Change SQA to QA – Sheet “Required Trainings per
Jun 05, 07                      1.3      Role”

  <Confidential Level>                          TMA Solutions                                    Page 1 of 39
                                               1/ Change sheet “Issue List”:
                                                  a/ change Priority to Severity
                                                  b/ change value of Status (New, Confirmed, Overdue,
                                                  c/ add: Issue Type, Resolver, Need formal Evaluation,
                                               RCA Is Done, Root Causes, Escalated Date, Escalated
                                                  d/ Delete “Source/Reason”
                                                  e/ Delete section “Action”, “Issue Escalation”
                                               2/ Change sheet “Action Register”:
                                                  a/ Change Owner to Implementer
                                                  b/ Add: Action Type, Verifier, Issue Original, Related
                                               Issue ID
                                               3/ Change sheet “Acceptance Criteria”: add column
                                               4/ Add sheet “Work Env” to store Project's Work
Jul 03, 07                           1.4       Environment
                                               1/ Combine Sheet “HWSW Resource” and “Work Env”,
                                               remove sheet “HWSW Resource”
Nov 20, 07                           1.5       2/ Remove sheet “Risk Tracking”

                                               1/ Insert the sheet “TL9K Data” to collect data for 3 TL
                                               metrics (No of Problem Report per Normalize Unit,
                                               Problem Report Fix Responsive Time, Overdue
                                               Problem Report Fix Responsiveness)
                                               2/ Sheet “Issue List”: Insert the columns Q to W which
                                               are used to calculate TL metrics automatically
                                               3/ Remove the sheet “Staffing”, “Training Needs”,
                                               “Training Curriculum”
                                               4/ Sheet “Required Trainings per Role”,
                                                 a/ update the column name from “Training / Skill” to
                                               “Training / Skill / Certificate”
                                                 b/ Add column: Description, Domain,Status, Expected
                                               Open Date Forecast / Completed Date, Comments
                                               5/ Sheet “Role Base Matrix”: add column: “Planned
                                               Join Date”, “Actual Join Date”, “Current Skills /
                                               Certificates”, “Remain needed Skills / Certificates”,
                                               Course ID #1, ..., Course ID #6
                                               6/ Sheet “Work Env”:
                                               Change column name:
                                                  a/ “Target date” to “Target received date”
                                                  b/ “Status" to “Received Status”
                                                  c/ “Forecast / Finish date” to “Forecast / Received
                                               7/ Add sheet "Technical Change" to store New /
                                               Change Technique (with Critical affect to Project Quality)
                                               8/ Sheet “Acceptance Criteria”: change the column
Apr 25, 08                           1.6       Iteration to “Evaluation date”
                                               Change sheet “Issue List”:
May 30, 08                           1.7         a/ add value of “Issue Type”: Customer Complaint

[This info is just for the template, so delete this sheet when defining document based on it.]

  <Confidential Level>                               TMA Solutions                                          Page 2 of 39
<Confidential Level>   TMA Solutions   Page 3 of 39
uality Management System

orkbook template
                 Version: 1.7


            Revised by
      Long Bui

      Chuong Tran

      Chuong Tran
      Chuong Tran

      Kien Nguyen

         <Confidential Level>   TMA Solutions   Page 4 of 39
Chuong Tran

Chuong Tran

Thy Vo, Chuong Tran

Chuong Tran

   <Confidential Level>   TMA Solutions   Page 5 of 39
<Confidential Level>   TMA Solutions   Page 6 of 39
                                                                                   Quality Management System

                                                                                     Project Workbook
                                                                                                  Version : 0.1

                                          Document Control information
Business Unitt:         ESCSBS
Issue Date:             21-Feb-08
Issue Status:           Draft
Owner:                  Project Manager
Author:                 Dung Le
Location:               CM repository
Confidential Class:     Project Confidential

Project Template info   SW-DI-002-32    1.1
                        <Reviewer_name> <Reviewer's role>                                  <Required/Suggested>
Reviewer information

Approver information    <Approver_name>        <Approver's role>                           <comment>
                                                Document Revision History
         Date                 Version                            Description                    Revised by

       21-02-08                 0.1
       6/8/2008                 0.2                   Update based on updated template

I. Purpose

II. Scope

III. Reference

  TMA confidential                                    TMA Solutions                                 Page 7 of 39
                   TABLE OF CONTENTS                                          UPDATE INFO
No  Category                         Sheet                   Responsible       Frequency        Last Updated
 1 General         Introduction                            PM
 2 Training        Required Trainings per Role             PM                 Per milestone     Wed, Aug 06, 08

 3 Training          Role base Matrix                      PM                 Per milestone         #REF!
 7   Tracking      Project Tracking                        PM                 Weekly
 8   Tracking        Team <XYZ 1> Detail Plan              TL of Team XYZ 1   Daily
 9   Tracking        Team <XYZ 2> Detail Plan              TL of Team XYZ 2   Daily
10   Tracking        Team <XYZ 3> Detail Plan              TL of Team XYZ 2   Daily
11   Tracking      Involvements & Commitments Tracking     PM                 Weekly            Wed, Aug 06, 08
12   Working Env   Project 's Work Environment             PM                 Monthly            Thu, Oct 25, 12
     Technical     New / Change Technique (with Critical
12                                                         PM                 Monthly           Wed, Aug 06, 08
     Change        affect to Project Quality)
13   Quality       Acceptance Criteria                     PM                 Weekly             Thu, Feb 21, 08
14   Issue         Issue List                              PM                 Weekly            Wed, Aug 06, 08
15   Action        Action Register                         PM                 Daily                 #REF!
16   Risk          Risk List                               PM                 Weekly              Fri, May 30, 08
17   Risk            Risk Tracking                         PM                 Weekly          $#REF!.C3
18 Closing         Lessons Learned                         PM                 Per milestone      Thu, Feb 21, 08
19   Tracking      MA Plan                                 MA Prime
20   Tracking      CM Plan                                 CM Prime
21   Tracking      QA Plan                                 SQA Rep
22   Tracking      Test Plan                               Test Prime
23 Role            TUP Role description                    PM                 Per milestone     Wed, Apr 05, 06
                   Required Trainings / Skills / Certificates per Role
         Last updated:                                       Wed, Aug 06, 08
         By:                                                 Dung Le, PM
         This is for project-related training needs only.

                            Training / Skill / Certificate           Description

 C01     MPLS

 C02     SNMP

 C03     VPN

 C04     Linux Overview

 C05     Linux Shell Scripting

 C06     Software Testing Overview

 C07     VoIP

 C08     Effective Communication

 C09     Assertiveness

 C10     Presentation Skills

 C11     Interview Skills

 C12     Effective Email Writing

 C13     Technical Writing
 C14     Time & Task Management

 C15     Creativity Methods

 C16     Negotiation Skills

 C17     Problem Solving

 C18     People Management 1 (Awareness)

 C19     Dealing with difficult customers and situations
 C20     Project Management - Project Management Overview
 C21     Project Management - Requirement Management
 C22     Project Management - Estimation Methods

 C23     Project Management - Project Planning
C24   Project Management - Project Monitoring and Control
      Project Management - Essential Software Verification and
C26   Project Management - Resource Management
C27   Change management
C28   Crisis Management
C29   Strategic Planning
C30   Sales and Marketing
C31   Effective Leadership
C32   Budget Planning
C33   Developing Business Plan
C34   Financial Management
C35   CMMI Awareness
C36   TL9000 Overview (basic)
C37   TL9000 Overview (advanced)
C38   TUP Overview
C39   TUP - Configuration Management Discipline
C40   TUP - Testing Discipline
C41   Measurement and Analysis Standards for Projects
C42   Decision Analysis and Resolution Process
C43   Peer Review
C44   Software Estimation for Testing
C45   Risk Management Process
C46   BCM product
C47   SCS product
C48   BSG product
tificates per Role
                                                                                        X: required


                                                                                                                                                                       Configuration Engineer
                                                                                                                         Measurement Analysis

                                                                                                                                                Change Control Board
                                                                                                      Management Prime
                                                                 Program Manager

                                                                                                                                                                                                            Technical Prime
                                                Proposal Prime
                 Domain            (Project /


                                                                                        Team Leader

                                                                                                                                                                                                                                                     Test Prime





           Technical                                                                       x

           SoftSkills                                                                      x

           SoftSkills                                                                      x
           SoftSkills                                                                      x
           SoftSkills                                                                      x
           SoftSkills                                                              x       x
                                                                                   x       x
           SoftSkills                                                              x       x
                                                                                   x       x
                                                                                   x       x
           SoftSkills                                                              x       x
           Management                                                              x       x
           Management                                                              x       o
           Management                                                              x       x
                                                                                   x    x
Management        x   x
Management        x   x
Management        x   x
Management        x   o
Management        x   o
Management        x   x
Management        o
SoftSkills        x   x
Management        x   o
Management        x
Management        o
Quality Process   x   x   x   x
Quality Process   x   x   x   x
Quality Process
Quality Process
Quality Process           x
Quality Process       x
Quality Process   x           x
Quality Process   x   x
Quality Process       x
Technical         x   x
Management        x
Role                                                    Deployment Engineer                                                                           Course Planning           Course Tracking
                                   User Manual Author

                                                                                                                 QA Representative
                Deployment Prime

                                                                                              Support Engineer
                                                                                                                                                             Expected   Forecast /
                                                                              Support Prime

                                                                                                                                                    Status     Open     Completed        Comments
                                                                                                                                     QA Engineer
                                                                                                                                                               Date        Date
                                                                                                                 (QA Rep)

        o                                                                                                                                          Done

        x                                                                                                                                          Done

        x                                                                                                                                          Done



        x                                                                                                                                          Done


        x                                                                                                                                          Done




        x                                                                                                                                          Done


x   Done
o   Done

x   Done

x   Done
x   Done
x   Done
                               Role-based Matrix
     Last updated: Wed, Aug 06, 08
     By:           Dung Le, Project Manager

                                                               TUP Roles that are taken partially of fully by the person
                                                                 (Tick 'Y' if the person take the whole or part role)

                                                                                                              Configuration Engineer

                                                                                                                                                                                                                                                                 Deployment Engineer
                                                                                                                                                                                                                                            User Manual Author
                                                                                                                                                                                                                         Deployment Prime

                                                                                                                                                                                                                                                                                                       Support Engineer
                                                                                                                                       Business Analyst
                                                                                                                                                          Technical Prime
No    First Name          Last Name

                                              Proposal Prime

                                                                                                                                                                                                                                                                                       Support Prime
                                                                    Team Leader

                                                                                                                                                                                                   Test Prime
                                                                                  CM Prime
                                                                                             MA Prime



 1   Dung          Le Quang                       Y            Y
 2   Hoang         Ngo Nguyen Thai                                                                                                                                                                               Y
 3   Nghiep        Tran Thanh                                                                 Y                                                                                                       Y
 4   Que           Le Khuong                                                                                                                                                                                     Y
 5   Nhat          Phan Minh                                                                                                                                                                                     Y
 6   Khanh         Nguyen Chi                                                                                                                                                                                    Y
 7   Vinh          Nguyen Thanh                                                                                                                                                                                  Y
 8   Mong          Phan Tan                                                                                                                                                                                      Y
 9   Hiep          Tran Thanh Trung                                                                                                                                                                              Y
10   Huyen         Dam Thi Minh                                                                                                                                                                                  Y
11   Hieu          To Dinh                                             Y
12   Phuong        Vo Hoang Xuan                                       Y
13   Hong          Nguyen Thi Tuyet                                                Y                                                                                                                             Y
14   Diep          Luong Van                                                                                                                                                                                     Y
15   Lan           Pham Duy                                                                                                                                                                                      Y
16   Vinh          Tran Tuan                                                                                                                                                                                     Y
17   Hung          Nguyen Quoc                                                                                                                                                                        Y          Y
                                                         TUP Roles that are taken partially of fully by the person
                                                           (Tick 'Y' if the person take the whole or part role)

                                                                                                        Configuration Engineer

                                                                                                                                                                                                                                                           Deployment Engineer
                                                                                                                                                                                                                                      User Manual Author
                                                                                                                                                                                                                   Deployment Prime

                                                                                                                                                                                                                                                                                                 Support Engineer
                                                                                                                                 Business Analyst
                                                                                                                                                    Technical Prime
No    First Name         Last Name

                                        Proposal Prime

                                                                                                                                                                                                                                                                                 Support Prime
                                                              Team Leader

                                                                                                                                                                                             Test Prime
                                                                            CM Prime
                                                                                       MA Prime


18   Binh          Lau Du                                                                                                                                                                                  Y
19   Thuy          Nguyen Thi Ngoc                                                                                                                                                                         Y
20   Thanh         Trinh Ngoc Minh                                                                                                                                                                         Y
21   Sang          Nguyen Hoang Quang                                                                                                                                                                      Y
22   Liem          Vu Thanh                                                                                                                                                                                Y
23   Huy           Dang Bao                                                                                                                                                                                Y
24   Vien          Nguyen Dinh                                                                                                                                                                             Y
25   Tanh          Tran Nhu                                                                                                                                                                                Y
26   Duc           Truong Vinh                                                                                                                                                                             Y
27   Trung         Nguyen Minh                                                                                                                                                                             Y
28   Nhan          Le Hong                                                                                                                                                                                 Y
29   Ngoc          Tran Tuan                                                                                                                                                                               Y
30   Anh           Nguyen Quynh                                                                                                                                                                            Y
31   Thanh         Nguyen Thanh                                                                                                                                                                            Y
                                               Commitments Tracking
  Last updated:   Wed, Aug 06, 08
  By:             Dung Le, PM

             Phase & Stakeholder info                                                                      Planning                                                                                             Tracking
        ID             Phase                  Stakeholder             Description             Committed Date    Impacted Task ID   Needed Preparation   Original Target Date              Status    Due Date      Actual Finish Date   Comments/ Explanation   Issue #
              1   Execute           Long Le                 Network                                                                                                            On-going
              2   Execute           Thanh Hoang             Admin infrastructure                                                                                               On-going
              3   Execute           Chris Eder              BCM450 System Verification                                                                                         Done                14/10/2008        14/10/2008
              4   Execute           Susan Harvey            BSG System Verificaion                                                                                             Done                 30-Jul-08         30-Jul-08
              5   Execute           Samanthi Samarasakera   SCS2.0 System Verification                                                                                         Done                 30-Apr-08         30-Apr-08
              6 Execute                                     SCS500 R3.0 System Verification
                                    Susan Harvey                                                                                                                               On-going            1-Mar-09

Commitments Tracking                                                                                                                                                                                                                                           Page 17 of 39
                                                  Work Env

Project's Work Enviroment
         Last updated:             Thu, Oct 25, 12
         By:                       Dung Le, Project Manager

     #              Item                       Purpose                    Type     Quantity
1        PC                        Personal use                       Hardware             36
2        MS Windows XP             OS                                 Software       Each PC
3        MS Outlook                Send, check e-mail                 Tool           Each PC
4        Bit Defender client       Anti Virus                         Tool           Each PC
5        WinZip                    Compress and extract files         Tool           Each PC
6        Open Office 2.2           Documentation                      Tool           Each PC
7        Timesheet tool            Project management tool            Tool           Each PC
8        Tortoise SVN              Configuration management tool      Tool           Each PC
9        MS Office 2003            Documentation                      Tool         PM, Team
10       MS Project 2003           Project management tool            Tool         PM, Team
11       Lab room                                                     Facilities            1
12       Working room                                                 Facilities            1

13       Working desk                                                 Facilities          36
14       Chair                                                        Facilities          36
15       Air conditionner for                                         Facilities           5
         working rooms
17       HR-PR-008-Facility        Ensure all facilities be           Operation
         Establishment Procedure   established readily for new        Procedure
                                   employee(s) and/or moving
                                   Business Unit.
18       AD-PR-009-Facilities      Perform maintenance activities     Operation
         Maintenance &             upon the corporate physical        Procedure
         Troubleshooting Procedure facilities, such as: building,
                                   electric, drainage system, air-
                                   cons, proximity secure system,
19       AD-PR-010-Lab Room        Ensure the lab rooms are well-     Operation
         Setup Procedure           equipped to provide satisfactory   Procedure
                                   environment to the lab equipment

20       Ticket System tool        for send request to Admin, IT, TIS Tool

                                                  Page 18
                                                Work Env
21   SE-PR-041-                 Applied to all computers              Safety
     Antivirus_Procedure        connected to the corporate            Procedure
                                network, either via LAN or WAN.
                                This applies to, but is not limited
                                to, the following types of
                                + Corporate servers (email
                                server, FTP server, File server,
                                + Employees’ computers (both
                                Windows and Linux)
22   SE-GU-023-ESD              + Guests’ computers
                                Set up proper protection and          Safety
     Protection Guideline       develop best practices to protect     Procedure
                                the company’s assets against
                                Electro Static Discharge (ESD).

23   AD-PR-011-Evacuation       Procedure to evacuate staff from Safety
     Procedure                  working site, in case of disaster   Procedure
                                that may cause injure to the staff.

24   SE-PR-003-Security         Identify and handle security          Security
     Incident and Violation     incidents and violations that         Procedure
     Handling Procedure         impact to TMA confidentiality
                                and/or business continuity.
25   SE-GU-025-                 Procedures to access the Lab          Security
     Lab_Access_Guideline       and to minimize the risks which       Procedure
                                could happen to the lab
26   SE-GU-022-                 Procedures related to                 Security
     Confidential_Information_P classification, storage,              Procedure
     rotection_Guideline        distribution and disposal the
                                media (either in electronic or
                                physical forms) containing
                                confidential information.
27   AD-PR-003-Restricted       Procedure for all Business Units      Security
     Area Access Procedure      to get an access right to come in     Procedure
                                the Restricted Area in TMA

28   CO-PR-009-Customer         Maintain customer properties          Security
     Property Maintenance       (including intellectual property),    Procedure
     Procedure                  whenever they are provided for
                                use in TMA software services

                                                 Page 19
                                              Work Env

                                                 Target        Received    Forecast /
     Acceptance Criteria       Contact with   received date     Status    Received date
TMA standard                 IT System                        Done
Service Pack 2               IT System                        Done
                             IT System                        Done
Build 8.0.2                  IT System                        Done
Version 10                   IT System                        Done
                             IT System                        Done
                             IT System                        New         Mon, Mar 03, 08
Version 1.3.5                IT System                        Done
Service Pack 2               IT System                        Done

                             IT System                        Done

                             Admin                            Done
Working place: 1.5 m2 per    Admin                            Done
                             Admin                            Done
                             Admin                            Done
                             Admin                            Done

Trained for Project member   Admin                            Done

Trained for Project member   Admin                            Done

Trained for Project member   Admin                            Done

Trained for Project member   IT System                        Done

                                              Page 20
                                        Work Env
Trained for Project member   Security              Done

Trained for Project member   Security              Done

Trained for Project member   Admin                 Done

Trained for Project member   Security              Done

Trained for Project member   Security              Done

Trained for Project member   Security              Done

Trained for Project member   Admin                 Done

Trained for Project member   Security              Done

                                        Page 21
                 Work Env



                 Page 22
Work Env

Page 23
                              Technical Change

New / Change Technique
(with Critical affect to Project Quality)
     Last updated:        Wed, Aug 06, 08
     By:                  Dung Le, PM

 #            Technique         Change Content   Changed date   Changed by

                                   Page 24
                            Technical Change

First use results
  after change      Notes

                                Page 25
                      Acceptance Criteria
                      Last updated: Thu, Feb 21, 08
                      By:           Dung Le, Project Manager

#   Evaluation date   Work Product               Criteria               Threshold
                      Test Plan      Reviewed and approved by Nortel                90%
                      Test Report     Capture latest progress and                   100%
                                     stability assessment
                      Defect Entry   Follow all items in checklist of               100%
Actual Value              Notes



                                              TL9K Data

This sheet is used by MA Prime to collect data for 3 TL metrics No of Problem Report per NU, Problem Report Fix Respons
Time, Overdue Problem Report Fix Responsiveness in the given time period (From Date/To Date)

                                                  From Date              To Date
                                Input            Sep 25, 07            Nov 10, 07

                 Metric                          Data Element             Value
No of Problem Report per NU               Month_Number_of_ProblemRpt        0

Problem Report Fix Responsive Time

Overdue Problem Report Fix                port_Overdue_Closed
Responsiveness                            Total_Number_of_Problem_Rep

                                               Page 28
                                     TL9K Data

 NU, Problem Report Fix Responsive
To Date)

                                     Page 29
                            Issue List
Last updated:Wed, Aug 06, 08
By:          Dung Le, PM

The project issues and NCs raised by QA are stored in the “NC & Issue Repository” of QA
                                                                                                                                                                                                                                                                   Overdue Problem Report Fix Responsiveness
                                                                                                                                                                                                                                           Month_Nu Month_Nu Month_Nu
                                                                                                                    Forecast /      Need                                                                                                                                     Open PR     Total_Num
                                                                                                                                                                                                                                Month_Nu mber_of_Pr mber_of_Pr mber_of_Pr
                                                                                                                                             RCA Is    Root    Escalated Escalated                                                                                          Overdue in   ber_of_Pro
  Issue ID          Description           Issue Type     Status Severity Originator Open Date Resolver Target Date Actual Close    Formal                                                     Comments             Due date     mber_of_Pr oblem_Rep oblem_Rep oblem_Rep
                                                                                                                                             Done?    Causes     Date       To                                                                                              the period   blem_Repo
                                                                                                                       Date       Evaluation                                                                                     oblemRpt ort_Closed ort_Expecti ort_Overdu
                                                                                                                                                                                                                                                                               time      rt_Overdue
                                                                                                                                                                                                                                            _Ontime ng_Closed e_Closed

             Abacus load test system                                                      24-Mar                          4-Jul                                                      > Closed this issue for now
             has not been shipped out                                                                                                                                                because schedule for
IS_001                                   Working Issue   Closed   Medium   Dung Le                                                                                                                                 Apr 23, 08           0          0           0          0          0           0
                                                                                                                                                                                     SDRAM CSC1.4 has not
                                                                                                                                                                                     been determined.
             BCM450 SV approved test                                                      23-Jun                          4-Jul                                                      > Will keep track data for
IS_002       cases turned out not        Working Issue   Closed   Medium   Dung Le                                                                                                   later analysis
             applicable when executing
             SV test cases have not                                                       23-Jun                          4-Jul                                                      > Closed as no further
             been fully                                                                                                                                                              review/approval and STP0 is
             reviewed/approved.                                                                                                                                                      going to end.
IS_003                                   Working Issue   Closed   Medium   Dung Le
                                                                                                                                                                                     > Consider this issue as
                                                                                                                                                                                     lesson learnt for BCM450

                                                                                                                                                                                                                   Jan 30, 00           0          0           0          0          0           0
                                                                                                                                                                                                                   Jan 30, 00           0          0           0          0          0           0
                                                                                                                                                                                                                   Jan 30, 00           0          0           0          0          0           0
                                                                                                                                                                                                                   Jan 30, 00           0          0           0          0          0           0
                                                                                                                                                                                                                   Jan 30, 00           0          0           0          0          0           0

Issue List                                                                                                                                                                                                                                                                                 Page 30 of 39
                                                                               Legend of Status:

                       Action Register                                                         Done actions
                                                                                               Action put on-hold
Last updated:        Fri, Feb 15, 08                                                           On-going actions continuing from previous week
By:                  Dung Le, PM                                                               New action

                                                                                                                        Target     Forecast/Actual                 Issue       Related
        Action ID                      Description               Action Type   Implementer     Verifier   Open Date                                   Status                               Remarks
                                                                                                                         Date      Completion Date                Original     Issue ID
  ESCS BS_Act_0001   Update Project Planning Plan               Corrective     Dung Le       Dung Do       Jan 21, 08 Feb 18, 08                     Done       NC issue     NC-08.02.01
                                                                                                                                                                raised by QA
  ESCS BS_Act_0002   Contact TTC for CM training for CM prime   Corrective     Dung Le       Dung Do       Jan 21, 08 Feb 18, 08                     On-going

Action Register                                                                                                                                                                                      Page 31 of 39
                                                                                               Risk List
Last updated:   Fri, May 30, 08
By:             Dung Le, PM
                                                                                                                                                                                                                           Risk Analysis
                                                                                                                                                                                                           Impact to
   Risk ID              Risk Title                           Risk Description                   Identified Date Earliest Impact Date Latest Impact Date   Risk Category        Risk Source                                                  Probability   Level   Exposure   Threshold        Status                 Mitigation Plan                 Contigency Plan     Owner      Relevant Stakeholders        Become Issue? Date Occurred
                                                                                                                                                                                               Scope   Budget     Schedule        Quality
                                             SCS 2.0 load build may not be available to PV
                                                                                                                                                                                                                                                                                                       Load build for lab setup has been available
                                             for lab setup in week 40 and regression test in
R_001           risk of SCS2.0 testing start                                                      28-Sep-2007           1-Oct-2007          7-Oct-2007 Business risks     Development System                    Marginal                          30%     #N/A     #N/A                  Retired       since Oct 05                                                    Dung Le   Samanthi ( Nortel PV Prime)     No                   Oct 01, 07
                                             week 41

                                           BCM450 interoperability testing with CS2K and
                                           MCS3.5 H323 could be late compared to 5                                                                                                                                                                                                                     Chris and Cathal are helping on allocating
R_002           risk of not completing BCM450 Interop testing                                    May 30, 2008         May 30, 2008         June 6, 2008 Technical risk    Development System                    Critical                          50%     #N/A     #N/A                  Retired                                                                       Dung Le   Chris Eder ( Nortel PV Prime)   No                   May 30, 08
                                           weeks schedule if lab at onsite could not be                                                                                                                                                                                                                labs.
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
                                                                                                                                                                                                                                                          #N/A     #N/A
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                          Risk List                                                                                                                                                                                                                                                                                                                                                                                   Page 32 of 39
                                                  Lessons Learned
 Last updated: Thu, Feb 21, 08
 By:           Dung Le, Project Manager

  1/ Lessons Used
 [Lessons that are learnt from other projects. This list is obtained from corporate lessons learnt database]
        #                   Category                               Lesson Description                                    Reference Document
               1 Management

  2/ Lessons Learned
                                                                                          Went wrong                     1
                                                                                           Went right                    1
                                                                                         Best practice                   1

        ID                 Category                              Lesson Description                           Type             Date        Comment
                 1                                                                                       Went wrong           Jul 19, 05
                 2                                                                                       Went right
                 3                                                                                       Best practice

Lesson Learned                                                                                                                                       Page 33 of 39
                                    Risk Taxonomy
            Risk Category                  Risk Source
            Technical risk                 Requirement
            Resource risks                 Design
            Process risks                  Code & Unit Test
            Business risks                 Integration & Test
            Customer risks                 Engineering Specialties
            Others                         Development Process
                                           Development System
                                           Management Process
                                           Management Methods
                                           Work Environment
                                           Program Interfaces

   Status             Name                                       Description
     A      Acknowledgment                 Acknowledgment of risk but not taking any action
     M      Monitor                        Watching and periodically re-evaluating the risk
     C      Control                        Taking active action to mitigate risk
     T      Transfer                       Reallocating risk to other entity. Do not consider it
                                           any more
     V      Avoid                          Changing or lowering requirements while still
                                           meeting the user's needs
     R      Retired                        The time to impact is passed. Do not consider it any
     O      Occur                          Risk occured

     #                Probability                                Meaning
     1                               10%   Remote
     2                               30%   Unlikely
     3                               50%   Likely
     4                               70%   High Likely
     5                               90%   Near certainty

                     Consequence                                     Value
            None                                                                               0
            Negligible                                                                         1
            Marginal                                                                           2
            Significant                                                                        3
            Critical                                                                           4
            Catastrophic                                                                       5

                      Probability          1                                                       2             3        4             5
                         10%               Low                                                     Low           Low      Low           Low
                         30%               Low                                                     Low           Medium   Medium        Medium
                         50%               Low                                                     Medium        Medium   Medium        High
                         70%               Low                                                     Medium        Medium   High          High
                         90%               Medium                                                  Medium        High     High          High

Risk Glossary                                                                                                                      Page 34 of 39
                                          Training Database
           Training's domain           Training Method         Course's Status             Role
          Technical            In-house                        No Need           Project Manager
          Business Domain      On-the-job                      Not Start         Team Leader
          Soft Skills          Seminar                         On-Go             Business Analyst
          Process Related      Self-study                      Pending           Technical Prime
                               Mentoring                       Done              Designer
                               Formal and classroom training                     Developer
                               External                                          Test Prime
                               Other                                             Tester
                                                                                 Release Prime
                                                                                 User Manual Author
                                                                                 Release Engineer
                                                                                 Support Prime
                                                                                 Support Technician
                                                                                 Support Engineer
                                                                                 CM Prime
                                                                                 Configuration Engineer
                                                                                 MA Prime
                                                                                 Change Control Board
                                                                                 QA Representative
                                                                                 QA Engineer

Training Database                                                                              Page 35 of 39
                         TUP Role Description
      Last updated:

No.         Role
1     Proposal Prime

2     Program Manager

3     PM

4     Team Leader

5     CM Prime

6     MA Prime

7     CCB


9     Business Analyst

10    Technical Prime

11    Designer
12   Developer

13   Test Prime

14   Tester

15   Deployment Prime

     User Manual


18   Support Prime

19   Support Engineer
       TUP Role Description
Wed, Apr 05, 06
<Name>, <Project Role>

• Performing technical feasibility study of the potential product
• Developing project proposals
• Supervising the realization of the product from requirements to deployment
• Coordinating supporting groups in support of the product realization
• Sponsoring resources for Product Realization
PM = Project Manager

• Managing simultaneously the 4 basic elements of a project: resources, time,
budget, and scope.
• Monitoring progress of product realization
• Approving the deployment plan
• Ensuring requirements are managed through all project stages
• Reviewing the requirement list, SRS
• Approving System Test Plan
• Estimating and planning detailed tasks for the responsible team
• Monitoring daily tasks of individual team members, and addressing issues that can
be solved within the team
• Coordinating the internal/ external release of a product
• Maintaining the configuration of accounting records
• Perform configuration audit at baselines
• Defining metrics to be collected and collecting methods
• Analyzing metrics as per measurement objectives
• Communicating metrics with customers and QMS

CCB = Change Control Board
• Evaluating change requests
• Making decisions on accepting the change
• Determining objectives for deploying the change
• Establishing the project CM system
• Creating baselines
• Performing configuration audits
• Backup the CM system on regular basis
• Eliciting and analyzing customer needs into a business model of the product
• Obtain customer’s commitments upon the requirement
• Managing requirement traceability and requirement changes
• Developing requirement list
• Reviewing SRS.
• Defining the technical features for the product, that match the business model
• Developing the product architecture, comprising of product components and
• Developing the Design Test Plan for the strategy and planning of the unit test and
integration test and driving the development of the design test cases
• Reviewing the requirement list
• Developing SRS
• Designing product components based on SRS and architecture
• Communicating component designs with the Developers
• Materializing (e.g., coding) the product and product components based on the
• Performing the unit test upon the product’s components

• Defining the test strategy and plans
• Establishing the test environment (test bed)
• Reporting the testing results and trends of product quality
• Cooperate with the customer during the EUA Test activities
• Setting up the test environment
• Conducting the testing as per the planned test cases
• Communicating with the development team about reproducing the found defects
• Verifying the support documents
• Managing packaging of product materials for deployment
• Developing the detailed release plan
• Coordinating all project teams associated with the release
• Developing user manuals
• Prepare the product package, installation scripts, etc, for deploying the product to
the customer
• Perform the installation/deployment activities to deploy the product to the user’s
• Planning the resources for support
• Managing the support activities
• Supervising the evolvement of the product via fixing and enhancement
• Investigating problems to suggest fixes or workarounds
• Interfacing with the Development Team on change requests related to fixes or

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