Inflectra Releases KronoDesk That Takes Your Customer Support to the Next
Inflectra is proud to announce the final release of KronoDesk, their customer support and help desk
ticketing system. After several months of successful beta-testing, the final release has many
additional features, including the ability to create and update help desk tickets from customer
Silver Spring, MD, October 25, 2012 --(PR.com)-- KronoDesk™ includes a powerful and flexible help
desk ticketing system that can be quickly and easily tailored to meet your support needs. With support for
custom fields and workflows you can create different support processes for your different products.
KronoDesk makes it easy for your customers to attach files and screenshots with their tickets making it
easy for your support agents to reproduce issues and help your customers.
KronoDesk™ provides a knowledge base and online support forums. Making your customers more
self-sufficient with routine issues so that your support personnel can focus their time on the critical issues
and complex enquiries.
KronoDesk™ provides personalized dashboards for both your customers and support personnel. The
customer dashboard provides a single view for your customers to see new knowledge base articles, recent
forum posts and all their open tickets . The support agent dashboard provides a consolidated view for
your support personnel to see all their assigned tickets, and unanswered forum posts.
When used with SpiraTeam you can integrate your customer support into your software development
lifecycle. Each KronoDesk ticket can generate new items in SpiraTeam so that customer requests can be
seamlessly added to the product backlog.
KronoDesk works seamlessly with SpiraTeam to provide an end-to-end flow of information from your
customers to your developers and product managers.
KronoDesk™ is an integrated customer support system that includes help desk ticketing, customer
support forums and an online knowledge base in a single user interface.
SpiraTeam® is a powerful Requirements and Test Management solution that manages a software
project's requirements, scope, use-cases, tests, releases and bugs and issues in one environment, with
complete requirements traceability throughout. Customers can track every bug or issue back to the test
case and test step that being executed, and from there back to the underlying requirement needing
Inflectra® is a privately held software company dedicated to helping its customers - large corporations,
small businesses, professional services firms, government agencies and individual developers - with the
means to effectively and affordably manage their software development lifecycles, so as to decrease the
time to market and increase return on investment.
Inflectra® is currently headquartered in the growing technology community of Silver Spring, Maryland
located just outside Washington, D.C.
Inflectra®, SpiraTest®, SpiraPlan®, SpiraTeam® and KronoDesk™ are either trademarks or registered
trademarks of Inflectra Corporation.
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Online Version of Press Release:
You can read the online version of this press release at: http://www.pr.com/press-release/450543