Docstoc

Notice of Intent to Bid - KRG Department of Information Technology

Document Sample
Notice of Intent to Bid - KRG Department of Information Technology Powered By Docstoc
					               Kurdistan Regional Government
               Department of Information Technology




  E-Mail, Instant Messaging and Video
  Conferencing Solutions Request For
              Proposal (RFP)
                            January 2012
                              [RFP Date]




Version 1.00
 KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP




                                           Document Control




Version 1.00
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



                                                           Table of Contents
1     General Instruction To Bidders ............................................................................................................ 5

 1.1           Introduction ............................................................................................................................ 5
 1.2           Objectives............................................................................................................................... 5
 1.3           Statement of Confidentiality ................................................................................................ 5
 1.4           Intent To Bid........................................................................................................................... 5
 1.5           RFP Referral .......................................................................................................................... 5
 1.6           RFP Milestones Timeline ..................................................................................................... 6
 1.7           Preparation and Completion of the Bid Proposal ............................................................. 6
 1.8           Proposal Format .................................................................................................................... 7
 1.9           Qualifications of Bidders ...................................................................................................... 7
 1.10          Briefing of Bidders................................................................................................................. 8
 1.11          Proposal Scope Components ............................................................................................. 8
 1.12          Bids Closing Date ................................................................................................................. 9
 1.13          Demonstration ....................................................................................................................... 9
 1.14          Selection of Bidders ............................................................................................................ 10
 1.15          Validity of the Bid ................................................................................................................ 10
 1.16          Bidders Contact ................................................................................................................... 10
 1.17          Additional Information......................................................................................................... 10
 1.18          Proposal Options................................................................................................................. 10
 1.19          Proposal Executive Summary ........................................................................................... 10
 1.20          Proposal Evaluation ............................................................................................................ 11
 1.21          Project Duration Evaluation Criteria ................................................................................. 11
 1.22          Technical Proposal Evaluation Criteria............................................................................ 12
 1.23          Commercial Proposal Evaluation Criteria ....................................................................... 12
 1.24          Award of Contract ............................................................................................................... 13
 1.25          Bidders Responsibility ........................................................................................................ 13
 1.26          Contract Negotiations ......................................................................................................... 13
 1.27          Legal Responsibility ............................................................................................................ 13

2     Scope Of Work Requirements .............................................................................................................14

 2.1           E-Mail, Instant Messaging and Video Conferencing Solutions Requirements .......... 14
 2.2           Solution High Level Architecture ...................................................................................... 16
 2.3           Implementation Requirements .......................................................................................... 17
 2.4           Technical Specification ...................................................................................................... 17
 2.5           Functional Specifications ................................................................................................... 24
 2.6           Hardware Sizing Requirements ........................................................................................ 25
 2.7           Software Requirements...................................................................................................... 26
 2.8           Installation Requirements .................................................................................................. 26
 2.9           Configuration and Testing Requirements........................................................................ 26
 2.10          Training Requirements ....................................................................................................... 26
 2.11          Go - Live Requirements ..................................................................................................... 27
 2.12          Technical Support Requirements ..................................................................................... 27

3     Project Management Requirements ...................................................................................................28

 3.1           Project Scope Management .............................................................................................. 28
 3.2           Project Plan .......................................................................................................................... 28
    Version 1.00                                                                                                                        Page 3 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



4     Professional Personnel Requirements ..............................................................................................29

 4.1            Project Manager .................................................................................................................. 29
 4.2            Project Personnel ................................................................................................................ 29

5     Bid Package ............................................................................................................................................30

 5.1            Bid Package Components ................................................................................................. 30
 5.2            Bid Package Address ......................................................................................................... 30
 5.4            Technical Proposal Format Requirements...................................................................... 30
 5.5            Commercial Proposal Format Requirements ................................................................. 30

APPENDIX A – KRG DoIT BACKGROUND ...............................................................................................30

APPENDIX B – INTENT TO BID...................................................................................................................33

APPENDIX C – BIDDERS’ PROFILE ...........................................................................................................34

APPENDIX D – BIDDERS’ REFERENCES .................................................................................................36

APPENDIX E – RESPONSES TO TECHNICAL PROPOSAL QUESTIONNAIRE ...................................38

APPENDIX F – RESPONSES TO COMMERCIAL PROPOSAL ...............................................................40

APPENDIX G – RESPONSE TO THE DETAILED SOLUTION REQUIREMENT MATRIX .....................44




    Version 1.00                                                                                                                             Page 4 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



1 General Instruction To Bidders
1.1   Introduction
       The following instructions apply to the preparation of the bid proposals to be submitted to Kurdistan
       Regional Government (KRG), Erbil – Iraq Department of IT (KRG DoIT). Further specific instructions to
       Bidders may be issued after issuing the request for proposal (RFP) and as applicable.

1.2   Objectives
       -   The objective of this Request for Proposal (RFP) is to obtain proposals about the availability and
           costs of the required information systems, technology and tools described within this document.
       -   In order to make the best possible selection of the suitable technology in terms of information
           systems within the specified time frame, this RFP document should provide the Bidders the
           opportunity to present their offering products in a clear and concise manner and in a format that
           emphasizes KRG DOIT “RFP Ultimate Beneficial” requirements.
       -   This RFP document contains KRG DoIT important and potentially differentiating requirements, as a
           response to an exhaustive set of functional requirements.
       -   All Bidders should note that responding to this RFP or proceeding with a demonstration will not
           obligate KRG DoIT to award any or part of the project to any.
       -   As part of the selection process, this document is provided only to pre-qualified Bidders to solicit
           their proposed solutions for the suitable application package, who will be later invited to provide a
           detailed demonstration of the functional capabilities of their proposed solutions and the related
           technical architecture and connectivity that best meet KRG DOIT current and future information
           needs.

1.3   Statement of Confidentiality
       -   This Request for Proposal (RFP) contains information proprietary to KRG DoIT.
       -   The information contained in the Request for Proposal (RFP) may not be reproduced in whole or in
           part without the explicit permission of KRG DoIT.
       -   The Bidder agrees to maintain the confidentiality of the attached information in the same manner
           that it protects the confidentiality of its own proprietary materials.
       -   Access to the enclosed materials shall be restricted to those engaged in the development of the
           proposal.
       -   Information provided by each Bidder will be held in confidence and will be used for the sole purpose
           of evaluating a potential business relationship with the respective Bidder.

1.4   Intent To Bid
       -   All receipt’s (Bidders) of this RFP who are interested in submitting their proposal, should sign and
           return the ‘Intent to Bid’ as per the RFP Milestones Timeline Section (section 1.6)
       -   Submission of this notice constitutes the Bidder’s acceptance of the RFP, procedures and other
           administrative instructions of this RFP. Bidders who do not return this notice at the specified due
           date and location mentioned below will be disqualified from further participation in this RFP.
       -   The notice of ‘Intent to Bid’ is part of this RFP package, in Appendix B, and should be addressed to
           the same person, mentioned in the section ‘RFP Contact Information’.


1.5   RFP Referral
       Receipts’ of this RFP should not refer or pass on this RFP to another vendor without prior written
       approval from KRG DOIT.

  Version 1.00                                                                                     Page 5 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



1.6   RFP Milestones Timeline
       The following table shows the milestones for the process of selecting the Winning Contractor

                               RFP Milestone                                                   Date
                                                                                      th
       RFP Issuance                                                                  7 Feb. 2012
                                                                                          th
       RFP Intent to Bid                                                            17 Feb. 2012
                                                                                          st
       Deadline to receive RFP Clarification Questions                               21 Feb. 2012
                                                                                     th
       Response to RFP Clarification Questions                                      6 March 2012
                                                                                      rd
       Final Deadline for Proposal Submission                                        3 April 2012
                                                                                      th
       Tender Bids Opening Date                                                      4 April 2012

       Letter of Award Issuance                                                    To Be Announced

1.7   Preparation and Completion of the Bid Proposal
       -   To be considered, the proposal must consist of a complete response to this RFP requirements,
           specifications, terms and conditions set forth in the bid package section 5.
       -   Failure to prepare bids in accordance with the specifications; terms and conditions will be cause for
           disqualification.
       -   Bidders should submit (3) three hard copies and one softcopy CD-ROM of their proposal.
       -   The proposal must be submitted as two (2) separately sealed packages:
           o     Package 1 – Technical Proposal
           o     Package 2 – Commercial Proposal
       -   The Technical proposal and the Commercial proposal must be submitted in clearly marked, separate
           sealed envelopes.
       -   Sections of the proposal must be clearly labelled and pages numbered consecutively for ease of
           review.
       -   The “Technical” proposal details the experience of the Bidder in similar projects, the systems they
           would propose, the methodology they would employ and the qualifications and competence of the
           key staff proposed for the assignment. The “Commercial” proposal deals with the price quoted for
           the project.
       -   The Technical proposal, Commercial proposal, general contractual and commercial correspondence
           must be all written in English language.
       -   Proposal brochures shall be submitted in hard copy only. Hard copy responses represent the official
           Contractor response. Soft copy will be used to facilitate the review.
       -   Each submitted proposal bid shall be signed by its Authorized Signatory. The Authorized Signature(s)
           must appear on company letter head, and be attached to the proposal. Contractor shall sign/stamp
           all pages of its proposal including all attachments submitted by Contractor in support of its proposal.
       -   Proposals shall provide a straightforward, concise description of the Contractor’s ability to meet the
           requirements of this RFP. They should address only those services requested. Contractors shall be
           aware of the fact that excessive information in response to this RFP may impair KRG Council of
           Ministers ability to properly evaluate the Bidder response.
       -   All costs related to the preparation of the proposals including travel, accommodations, visas and all
           other related costs shall be borne by the Bidder.

  Version 1.00                                                                                        Page 6 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



       -   KRG encourages all Bidders to study carefully their prices and to submit their final and lowest prices.
       -   If the work to be performed by an association, joint venture, partnership, or sub-contract, the
           Bidder shall indicate which portion of the scope of work is to be performed by each associate, joint
           venture, partner or sub-Bidder/contractor. Moreover, the Bidder shall include a copy of the joint
           venture, partnership or sub-contracting agreement; whereas KRG DoIT has the right to evaluate and
           approve the sub Bidder/contractor, and has the right to request for changing the sub-
           Bidder/contractor or reserve the right for recommending another sub-Bidder/contractor.
       -   A transmittal letter must accompany the submitted proposal. This letter shall serve as a letter of
           transmittal formally accepting the requirements of this RFP and shall be signed by the Bidder
           authorized personnel to commit on delivering the services according to the issued RFP and
           submitted proposal. The letter of transmittal must meet the following requirements:
           o     Identify the submitting organization.
           o     Identify the name and title of the person authorized by the organization to obligate the
                 organization contractually. A letter, signed by the Chamber of Commerce, is required to prove
                 and authorize the assigned person to committing your company to a contract and obligating it
                 contractually in the origin of the organization.
           o     Identify the name, title and telephone number of the person authorized to negotiate on behalf
                 of the organization.
           o     Identify the names, titles and telephone numbers of persons to be contacted for clarification
                 on the proposals.
           o     Explicitly indicate acceptance of the requirements in this RFP.
           o     Bear the signature of the person authorized to obligate the organization contractually.
           o     Acknowledge receipt of any and all amendments to this RFP.
       -   All Bidders should utilize and follow an international project management standards and
           mythologies (CMMI, PMI, etc) throughout the project life cycle.

1.8   Proposal Format
       -   This section of the RFP provides specific instructions regarding the correct format and content of
           proposals.
       -   Proposals must include all data and information required by this RFP.
       -   All proposals submitted must conform to the instructions, as where deviation from these
           requirements may disqualify a vendor from the competition.
       -   Proposal must be submitted in writing in Microsoft Word for Windows format (latest version
           released) except for any spreadsheet provided in the RFP package which will be in Microsoft Excel
           for Windows format.
       -   Proposals must conform to the following format requirements. Failure to do so may result in
           disqualification.

1.9   Qualifications of Bidders
       Bidders are required to furnish sufficient information within the submitted bids in order to enable KRG
       DoIT through assessing their capability for performing the required tasks as per the scope of work
       mentioned in the RFP. The information that all Bidders are requested to submit include, but not limited
       to:
       -   Technical information such as previous experience in performing the same work for similar or
           comparable industry.
       -   Current financial statements for the prime Bidder and all sub-Bidders (if any) (Audited Balance Sheet
           and Income statements by a reputable audit firm).

  Version 1.00                                                                                       Page 7 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



       -    KRG DoIT will not award a contract to any Bidder unless first satisfied to the Bidder’s financial
            capabilities.
       -    Bidders shall submit the information in sealed envelopes marked “CONFIDENTIAL” and will be
            treated as such.

1.10 Briefing of Bidders
       In order to give prospective bidders as much information as possible to assist them in the development
       of their bids and ensure that they all have the same information, the following procedure shall be
       followed:
       -    All questions and verifications have to be directed no later than the assigned date as per the RFP
            Milestones Timeline (section 1.6).
       -    As such, all requests, questions, or other communications about this RFP shall be made in writing to
            KRG DoIT and to be addressed to the person mentioned above.
       -    Communications made to other KRG DoIT personnel or attempts to ask questions by phone or in
            person will not be allowed or recognized as valid and may disqualify the Bidder. Bidders should rely
            only on written statements issued by the person mentioned above.
       -    To ensure that written requests are received and answered in a timely manner, e-mail
            correspondence is acceptable and other forms of delivery, such as, postal and courier services can
            also be used.
       -    All questions and verifications have to be directed to:


           Department       Department of Information Technology - Company Relations Office
           Address          Iraq, Erbil – Minaret Street, Kurdistan Regional Government - Council of Ministers
           Telephone        +964 (0) 662550041 – Ext 1276
           e-mail           CRM@krgit.org
           RFP Title        E-Mail, Instant Messaging and Video Conferencing Solutions RFP



1.11 Proposal Scope Components
       All Bidders are expected to provide a proposal that encompasses the following categories for the E-Mail,
       Instant Messaging and Video Conferencing Solutions RFP:
       -    Recommended architecture, low level design, sizing analysis, supply, installation, configuration,
            integration, rollout, operation, failover testing, support and maintenance of the KRG’s Centralized E-
            Mail, Instant Messaging and Video Conferencing Solutions. The E-Mail, Instant Messaging and Video
            Conferencing Solutions architecture should follow a three tier design. The following components are
            included within the scope of work:
            o    Active Directory
            o    Exchange 2010
            o    Office Communications Server (OCS)
            o    Forefront Threat Management Gateway
            o    Other Firewalls needed to realize the high level design
            o    Forefront Security for Exchange
            o    Forefront Security for OCS
            o    Backup and Storage Solution
            o    Microsoft System Centre Operations Manager

  Version 1.00                                                                                              Page 8 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



           o     Switches needed to create the network zones as described in the high level design
           o     Cabinets needed to host the hardware
           o     KVM Switches, PDUs, Fiber cables needed to interconnect the proposed components, etc
           o     All hardware needed for the components above
           o     All software licences needed for the components above as follows:
                     Non Microsoft Licenses: Provide the breakdown of the required licenses and the bill of
                      quantity as part of the technical and financial proposal
                     Microsoft Licenses: Provide the breakdown of the required Microsoft licenses and the
                      bill of quantity as part of the technical proposal separately from Non Microsoft Licenses.
                      Additionally, the Bidder shall provide the cost for Microsoft related licenses as an
                      optional component in the financial proposal
       -   Recommended E-Mail, Instant Messaging and Video Conferencing Solutions features and functions
           of the proposed solution covering all components outlined.
       -   Technical features and functions based on the proposed E-Mail, Instant Messaging and Video
           Conferencing Solutions .
       -   Recommended implementation schedule to meet the requirements set out in this document. It is
           particularly important that the Bidders approach should be explained in detail.
       -   Recommended Trainings (Type of trainings, subject, etc).
       -   Design, supply, installation, configuration, integration, rollout, operation, failover testing, support
           and maintenance of the overall Instant Messaging and Video Conferencing Solutions comprising
           Hardware and Software for 3 years at the KRG DoIT’s Primary Data Centre in Erbil.
       -   The use of virtualization is required. The bidder should include in its low level design the envisioned
           virtual instances.

1.12 Bids Closing Date
       -   The bid closing date is the last date that the bid can be received by KRG DoIT. Bids will not be
           accepted after the assigned date as per the RFP Milestones Timeline (section 1.6).
       -   Proposals submitted after the closing date will not be accepted. KRG DoIT is not responsible for late
           delivery or proposals lost in delivery.
       -   Bidders must notify KRG DoIT if there is any extenuating circumstance that may prevent on-time
           delivery.

1.13 Demonstration
       -   KRG DoIT expects Bidders to participate in a demonstration process of their proposed solution, as
           specific to the requirements (as part of this RFP), to the main users and solution selection project
           team of KRG DoIT and the RFP ultimate beneficial.
       -   The Bidders may be requested later to conduct a high level demonstration of the proposed solution
           to the top management of KRG DoIT and the RFP Ultimate Beneficial.
       -   The demonstration will be conducted at KRG DoIT facilities, and will be a test of the Bidders
           proposed solution, as it will be part of the evaluation criteria for solution selection.
       -   KRG DoIT will provide Bidders with demonstration activities (a live sample of their daily operations
           and activities), related to its business activities and operation that will help the vendors to
           demonstrate the proposed solution.
       -   The demonstration must use the same products being proposed and must provide enough
           functionality to simulate the basic functions being proposed.


  Version 1.00                                                                                       Page 9 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



       -   Bidders will be provided with advance notice of changing demonstration dates set in ‘Project
           Schedule’ section. Bidders are required to provide sequence and duration of each module and are
           responsible for their own demonstration equipments.
       -   Failure to participate in the demonstration sessions will eliminate the vendor from further
           consideration for this project.
       -   KRG DoIT will not be responsible for any costs incurred by the vendor to prepare or conduct the
           demonstration.

1.14 Selection of Bidders
       -   Received bids will be opened publicly to check whether all required documents have been
           submitted. Bidders will be notified with the details of the bid opening session.
       -   KRG DoIT will award the contract to the most technically qualified bidder and whose bid represents
           the least overall cost in KRG DoIT opinion. KRG DoIT nevertheless reserves the right to reject any or
           all bids based on the regulations and requirements of the tender.
       -   After the bids have been opened, KRG DoIT may require the Bidders to provide clarification
           discussions, demonstrations, and site visits before the final selection. All Bidders’ costs related to
           the clarification discussions and demonstrations shall be borne by the Bidder.
       -   KRG DoIT will accept only complete solutions and seamlessly integrated with existing and new
           solutions. Bidders may not bid on only one item or selected items for the application solution.

1.15 Validity of the Bid
       All bids shall remain valid for a minimum period of 120 days (one hundred twenty days) after the Bid
       Closing Date.

1.16 Bidders Contact
       The Bidder shall nominate at least two persons from its organization, who can make commitments on its
       behalf (one of these two persons should sign the proposal).

1.17 Additional Information
       Any information in addition to that sought by the forms included within this Request for Proposal (RFP),
       which is in the Bidder’s opinion relevant to the solution, can be submitted in additional sheets attached
       to the proposal itself as additional appendices.

1.18 Proposal Options
       Each Bidders is limited to the submission of one proposal only.

1.19 Proposal Executive Summary
       The executive summary shall serve to familiarize KRG DoIT executive and evaluators with the key
       elements and unique features of the proposal by briefly describing what the Vendor is proposing and
       how the Vendor intends to accomplish the work. This section must be written with the executive in mind
       and should not be overly technical but rather concentrate on the business reasons for selecting the
       proposal. The executive summary must not exceed five (5) pages.
       The executive summary must contain the following:
       -   A summary of the approach to the project, including the main points of all sections. Material
           presented in this section shall not be considered as meeting any technical requirement. Vendors
           should try to maintain a “features/benefits” style of writing and include the business reasons that
           make the proposal attractive and different.
       -   A master milestone schedule and activity summaries of all major efforts to be undertaken in the
           project. Dates shall begin as listed in the RFP. The schedule should be a high level summary of the
           detailed schedule.

  Version 1.00                                                                                    Page 10 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



       -   A list of exceptions taken to this RFP and the reason these exceptions were taken. If an alternative
           solution or product is being proposed, it should be briefly described.
       -   A list of problematic areas that are cause for concern, such as unrealistic deadlines, incompatible
           technologies, or overly tight specifications. Vendors will not be evaluated on this paragraph and
           cannot lose evaluation points by listing areas of concern. These concerns will be addressed with the
           successful Vendor prior to the contract negotiation.

1.20 Proposal Evaluation
       -   KRG DoIT will evaluate proposals that meet all mandatory and technical requirements to determine
           which best satisfy the project requirements based on the RFP requirements.
       -   Proposals will be evaluated on the basis of uniform selection criteria and weighting techniques.
       -   The evaluation of the bidders proposal will be an item by item comparative analysis of each bidder
           response.
       -   A proposal will be rejected at this stage if it does not respond to important aspects of the
           requirements that are specified in the RFP or if it fails to achieve the minimum technical score based
           on the evaluation criteria.
       -   The award of the contract will be based on a Final Selection Score consisting of a combined
           weighted score for the Commercial, the Technical scores and the Project Duration Scores. KRG DoIT
           will select the Winning bidder based on the proposal highest score.
       -   Proposals will be ranked according to their combined Technical proposal score (ST), Project Duration
           score(SD), and Commercial proposal score (SC) using the formula:
                                           S = (WT x ST) + (WC X SC) + (WD X SD)
       -   The overall weight given to the technical proposal (WT) is 70% and the overall weight duration is
           10%, where as the overall weight given to the commercial proposal (WC) is 20%
       -   The bidder achieving the highest combined Technical and commercial score(s) will be the winning
           bidder.

              Legend                                     Description
                 SC         The commercial proposal score
                            The lowest price quoted among all the proposals which have passed
                 FM
                            the Technical evaluation
                 F          The price quoted in the proposal under evaluation
                 D          The total duration in the proposal under evaluation
                 ST         The technical proposal score
                 SD         The project duration evaluation score
                 S          The final combined Technical and Financial proposal score
                 WT         The weight given to the technical proposal
                 WC         The weight given to the commercial proposal
                 WD        The weight given to the proposed project duration and plan

1.21 Project Duration Evaluation Criteria
       -   Bidders proposed project duration will be evaluated based on total period of the proposed project
           duration. The formula for determining the project duration scores is the following:
                                           SD= 100 x DM / D
       -   Thus the technical Proposal with the shortest project duration (DM) capturing all the proposal
           requirements will be given a score (SD) of 100 points.
       -   The Project Duration scores (SD) of the other proposals will be computed as indicated above.
       -   The bidders should consider the following while developing the project plan:

  Version 1.00                                                                                    Page 11 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



           o      If the selected Bidder fails to complete the work for any task agreed upon by the completion
                  date agreed upon or such other dates established pursuant to the Contract, then a penalty
                  may be applied equal to one percent (1%) of the value of the work delayed for each full
                  calendar week the work exceeds the completion date specified.
           o      The aggregate of the penalties in above paragraph will be capped to ten percent (10%) of the
                  total Contract Price. KRG DoIT shall determine the amount of such penalty at the time the
                  work is complete and any payment or deduction of such penalty shall be made from the
                  selected Bidder's payment.

1.22 Technical Proposal Evaluation Criteria
       -   The following table below shows the weighting applied by the KRG DoIT when evaluating bidders
           technical Proposals.

                 Technical Proposal Evaluation Criteria                                   Points
                 Vendor’s Viability                                                         15
                 Technical Solution                                                         40
                 Project Management                                                         10
                 Presentations and demonstrations                                           10
                 Vendor’s Professionalism and Commitment                                    15
                 Local Presence of Contractor in Kurdistan-Iraq                             10
                 Total points                                                               100

       -   Each technical proposal will be evaluated on the basis of the response to the RFP and through the
           application of the evaluation criteria mentioned below. Each proposal will be given a technical
           score.
       -   The minimum Technical proposal score required to qualify for the evaluation of the bidders’
           Commercial proposal is 80 %. KRG DoIT may eliminate proposals which have scored below 80%
           assigned to the Technical Evaluation, where as KRG DoIT will evaluate the Commercial Proposal only
           for those who have scored a minimum of 80% on their Technical proposal and only after all
           Technical evaluations have been completed.
       -   The technical proposal will be rejected if it fails to achieve the minimum score and will not be taken
           into account for further evaluation. Further, technical proposal will be disqualified if:
           o      It contains any Commercial (pricing) information
           o      It does not respond to important aspects of the scope of work for this project.

1.23 Commercial Proposal Evaluation Criteria
       -   The commercial proposals opening session date would be according to the date specified in the RFP
           Milestones Timeline (section 1.6); representatives of all bidders should provide authorization letter
           stamped and signed by the bidders authorized personnel to attend the commercial proposal bids
           opening session.
       -   Commercial Proposals will be evaluated based on total price of the required items only. The formula
           for determining the commercial scores is the following:
                                            SC = 100 x FM / F
       -   Thus the Commercial Proposal with the lowest quoted price (FM) will be given a commercial score
           (SC) of 100 points.
       -   The commercial scores (SC) of the other commercial Proposals will be computed as indicated above.

  Version 1.00                                                                                      Page 12 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



1.24 Award of Contract
       -   The successful Bidder will be notified as soon as practicable after the evaluation of bids and shall,
           within reasonable time, enter into a written contract with KRG DoIT.
       -   KRG DoIT will be bound to the Bidder for the performance of its obligations only when both parties
           sign the contract.

1.25 Bidders Responsibility
       -   The awarded Bidder will be responsible for performing all services and activities listed in this RFP
           and the submitted proposal.
       -   KRG DoIT will consider the awarded Bidder to be the sole point of contact with regard to contractual
           matters, including payment of any and all charges resulting from the cost of any contract.
       -   The awarded Bidder must get KRG DoIT approval for subcontractor(s) and the services they provide
           before they start the work.
       -   The awarded Bidder will be liable and responsible jointly with the subcontractor(s) for all the work
           they perform, payments, and liabilities of all subcontractor(s).
       -   KRG DoIT reserves the right to approve or reject, in writing, any proposed subcontractor at any time.

1.26 Contract Negotiations
       -   Negotiations will be undertaken with the Bidder achieving the highest combined score, whose
           responsive proposal best meets the RFP requirements.
       -   At the discretion of KRG DoIT, all or portions of the winning Bidder proposal(s) and all or portions of
           this RFP will become part of any contract resulting from this RFP.
       -   The negotiations with KRG DoIT may result in a formal contract between the parties.

1.27 Legal Responsibility
       -   Bidders must fully comply with RFP’s requirements, applicable contracting Law and regulations, and
           all rules and regulations of the Kurdistan - Iraq.
       -   KRG DoIT assumes that all Bidders are familiar with the legal environment in Kurdistan - Iraq and all
           rules and regulations hereto.




  Version 1.00                                                                                     Page 13 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



2     Scope Of Work Requirements
2.1     E-Mail, Instant Messaging and Video Conferencing Solutions Requirements
         -   The Bidder is required to propose a solution based on KRG DoIT requirements included and
             identified as part of this RFP.
         -   The Bidder shall be responsible for the implementation of the KRG’s Centralized E-Mail, Instant
             Messaging and Video Conferencing Solutions encompassing multiple Domains/ sub-domains and
             realising the High Availability requirements. The E-Mail, Instant Messaging and Video Conferencing
             Solutions should have a centralized infrastructure while a decentralized management for the
             solution is required by the various entities e.g. the engineers in each KRG entity shall be able to
             create, delete and update the rights of their users.
         -   The Bidder shall be responsible for the design, supply, installation, configuration, integration,
             rollout, operation, failover testing, support and maintenance of the overall E-Mail, Instant
             Messaging and Video Conferencing Solutions comprising Hardware and Software for 3 years at the
             KRG DoIT’s Primary Data Centre in Erbil. (the Bidder shall provide the cost of the first year in the
             financial proposal and provide the cost of the additional two years as optional)
         -   KRG DoIT will be acquiring 70 mandays of Microsoft Consulting services in order to assist in the
             architecture and design of the KRG E-Mail, Instant Messaging and Video Conferencing Solutions. The
             winning bidder is requested to:
             o     Coordinate with Microsoft Consulting Services during the implementation of the project and
                   ensure that the proposed designs are approved by MCS
             o     Participate in the design sessions lead by Microsoft Consulting Services
             o     Adhere to the design guidelines provided by Microsoft Consulting Services
             o     Participate in a Quality Assurance review that Microsoft Consulting Services will conduct to
                   validate that the implementation was according to the provided design.
         -   The Bidder shall manage and operate the complete E-Mail, Instant Messaging and Video
             Conferencing Solutions and the underlying infrastructure i.e. hardware, software, etc. for a period of
             3 years (the Bidder shall provide the cost of the first year in the financial proposal and provide the
             cost of the additional two years as optional).
         -   The Bidder shall impart training to the KRG’s identified officials on the following areas:
             o     Deployed Solution Architecture and flow
             o     Active Directory Design, Deployment, Maintenance & Troubleshooting.
             o     Monitoring & Maintaining the Exchange 2010 Server, etc
             o     Recovery Planning for Active Directory and Exchange 2010 for any disaster.
             o     Any other user level feature which deemed necessary to use the mail messaging solution
             o     Basic user level troubleshooting
             o     Security implementation through Active Directory & Exchange as well as performance
                   optimization.
             o     Storage solution
             o     Backup solution
             o     Servers training (MCSA)
             o     Firewalls technologies and tools
             o     Network Operation Centre (NOC) Solution technologies and tools
             o     All products that are included in this project

    Version 1.00                                                                                          Page 14 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



       -   Successful Bidder needs to provide the following support activities for the E-Mail, Instant Messaging
           and Video Conferencing Solutions:
           o     Administration: creating and deleting of the eMail IDs, Security patch update and upgrade,
                 archiving, backup, restoration and administration.
           o     Regular monitoring and Reporting of status updates of the E-Mail, Instant Messaging and
                 Video Conferencing Solutions on daily basis as enquired by the KRG DoIT, Hardware check-up
                 and maintenance, Storage Tuning, etc.
           o     Proactive health check assessment for complete infrastructure using certified resources.
           o     Proactive reviews of the E-Mail, Instant Messaging and Video Conferencing Solutions,
                 supportability reviews, architecture reviews, and proactive information distribution including
                 account management and regular status reporting.
           o     24X7 support towards any incident resolution with the ability to provide services as per
                 following SLA:
                     1 hr of response time
                     Full Onsite Assistance in case of any breakdowns or debugging
                     Escalation support to the level of Microsoft Product team if required for any assistance
           o     Any other activities required to keep the solution up and running.
       -   The Bidder shall be responsible for developing the required documents during various phases of
           project e.g. planning, installation, commissioning, rollout, acceptance testing, project diagrams and
           other reports, etc.
       -   The Bidder shall provide detailed drawing of the installed setup after completion of the project. This
           will also include the printout of important configuration settings of the servers.
       -   The Bidder should provide a detailed plan on the support for the E-Mail, Instant Messaging and
           Video Conferencing Solutions to maintain the uptime of 99.9% to be calculated on monthly basis.
       -   The Bidder shall be responsible for implementing a secure, well-documented Active Directory
           Services and Exchange Server 2010 infrastructure.
       -   The Bidder should develop group policies, procedures, and standards suitable for the KRG.
       -   The Bidder shall provide all firewalls and switches needed to realize the high level design in sections
           2.2 - 2.4.
           o     The Bidder shall provide all hardware and software needed for the E-Mail, Instant Messaging
                 and Video Conferencing Solutions components in sections 2.2 - 2.4. All software licences
                 needed for the E-Mail, Instant Messaging and Video Conferencing Solutions components shall
                 be provided as follows:
                     Non Microsoft Licenses: Bidder shall present the breakdown of the required licenses and
                      the bill of quantity as part of the technical and financial proposal
                     Microsoft Licenses: Bidder shall present the breakdown of the required Microsoft
                      licenses and the bill of quantity as part of the technical proposal separately from Non
                      Microsoft Licenses. Additionally, the Bidder shall provide the cost for Microsoft related
                      licenses as an optional component in the financial proposal
       -   The Bidder shall provide a secondary email server hosted at one of the service providers in addition
           to the email server hosted at KRG DoIT.
       -   DoIT is initially planning to allocate 4 Mbps for the Emails’ Bandwidth. The Bidder shall analyze the
           provided bandwidth and confirm the adequacy of the allocated bandwidth size in view of the
           number of users to be supported by the system initially.



  Version 1.00                                                                                     Page 15 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



           -          The storage needed for emails in the coming 2-3 years is 5TB. The Bidder shall analyze the storage
                      requirement and confirm the adequacy of the calculated storage size. Additional storage if needed
                      should be quoted as optional.
           -          The use of virtualization is required. The bidder should include in its low level design the
                      envisioned virtual instances.

2.2       Solution High Level Architecture
           -          The E-Mail Solution shall be deployed in Centrally with an Active Directory Domain. It would be
                      placed at KRG DoIT Data Centre, Erbil. The solution should be scalable to KRG’s requirements. It
                      should be flexible enough to move support a fully centralized environment or a combination of a
                      centralized and decentralized deployment for some of the Government Entities. Below is a
                      suggested high level solution design. The Vendor should develop the detailed design in coordination
                      with Microsoft Consulting Services as described in section 2.1:

        E-Mail, Instant Messaging and Video Conferencing
             Solutions High Level Technical Design
      Legends:


                 : Redundant NW Connection




                                                                                             External Firewalls




                                                                   Ethernet




                                                                              - Exchange Internet Hub
                                               TMG Application Proxy            Edge                                        External
                                                                              - Office Communications                        DNS
                                                                                Server (OCS) Edges




                                                                              Internal Firewalls




                             Ethernet                                                                                                Ethernet




                                             - System Centre Operation
         - Exchange Client Access                                                                                                               - Exchange Mailboxes
                                               Manager (SCOM)
         - Office Communications                                                                                  Active Directory              - Office Communications
                                             - (TMG EMS) Enterprise
           Server (OCS) Frontend                                                                                                                  Server (OCS) Backend
                                               Management Server




           -          The E-Mail, Instant Messaging and Video Conferencing Solutions Infrastructure would be based on a
                      Microsoft Windows Server 2008, Microsoft Exchange 2010 Server and Office Communications
                      Server 2007 (OCS).
           -          Active Directory Services:
                      o         Designing, configuring & deploying an Active Directory implementation which reflect the
                                structure of the KRG.
                      o         Defining policies for administration, security etc.
           -          The KRG currently requires this solution to support 10000 users.
           -          The average size of a mailbox should be 500 MB.
       - The concurrent users at any particular time may reach 50% of the total users.
  Version 1.00                                                                                                                                       Page 16 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



       -   Although the high level architecture has been suggested in this RFP, the Bidder propose as part of its
           proposal a detailed architecture which meets the objectives outlined in this document.
       -   The offered solution should meet the KRG’s requirement for a period of 2-3 years and there should
           not be any performance related issues.
       -   The hardware should be Scalable, if required like increase in memory, increase in storage space and
           processor, etc. If the Bidder feels that it would need to provide for additional hardware or/and
           software towards the superiority of overall E-Mail Instant Messaging and Video Conferencing
           Solutions, they should raise the query during the pre-bid meeting.

2.3   Implementation Requirements
       -   The Bidder shall implement the E-Mail, Instant Messaging and Video Conferencing Solutions
           mentioned above including performing the project deliverables / tasks mentioned in section 3.0
           (Project Deliverables).
       -   In the technical proposal, the Bidder shall provide the following information relative to
           implementation services:
           o     High level project plan that do not exceed 6 months.
           o     Describe the Implementation methodology and approach.
           o     Comply with project deliverables listed in section 3 of this document and provide a list of
                 additional deliverables” if any”.
           o     Describe your qualifications in implementing similar applications including references using
                 Appendix D – Bidders’ References.

2.4   Technical Specification
       -   The project involves implementation of the E-Mail, Instant Messaging and Video Conferencing
           Solutions with multiple domains/sub-domains e.g. the government domain could be KRG.Org and
           the E-Mail, Instant Messaging and Video Conferencing Solutions implementation should support
           creating sub-domains such as DoIT.KRG.Org
       -   Active Directory: KRG DoIT requires that the E-Mail Solution be setup & configured with Active
           Directory Services. The Directory Services should include features as listed below:
           o     Forest and Domain Structure
           o     Organizational Unit design
           o     Delegation model
           o     Password policy
           o     Physical site and replication architecture
           o     Sizing of physical and virtual domain controllers
           o     Enterprise Networking Components:
                     DNS
                     NTP (Network Time Protocol)
           o     Provide support for Group Policies and Software Restriction Policies
           o     Provide support for modifiable and extensible schema
           o     Support multi-master directory service replication features
           o     Support security features, such as support for Kerberos, smart cards, public key infrastructure
                 (PKI), and x.509 certificates, etc



  Version 1.00                                                                                    Page 17 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



       -   Exchange 2010: Design, implement, configure and test a central high available Microsoft Exchange
           2010 platform to support the following client access methods (Outlook Web Access, Exchange
           ActiveSync for mobile devices, Outlook Anywhere, VPN). The Exchange 2010 design, implementation
           and configuration should:
           o     Integrate the Microsoft Forefront Security for Exchange within the Exchange 2010 platform.
           o     Consider publishing to the internet and email exchange to and from the internet by using the
                 Microsoft Forefront Threat Management Gateway as available within this platform
       -   Office Communications Server 2007 (OCS): The OCS will be only utilized for instant messaging and
           video conferencing for the government employees to communicate together. Bidder must include in
           their proposal services, hardware and software requirements for the deployment of OCS in a High
           Availability configuration. Bidder should address the ability and hardware/software of the solution
           to meet the following minimum requirements:
           o     Provide Instant Messaging, LiveMeeting with Audio and video conferencing
           o     Enforce security standards by encrypting all Instant Messaging traffic as well as server-to-
                 server communication
           o     Provide a single, familiar interface to communicate by video conferencing
           o     Allow synchronization between Exchange, OCS, and other enterprise applications
           o     Ability for transparent access to the service from both internal and external locations
           o     Support up-to 10000 users
           o     Support G.711, G.722, G.723.1, G.726 and H.263
       -   Forefront Threat Management Gateway 2010 (TMG): Forefront TMG will be acting as an
           application proxy server. Forefront TMG should protect employees from web-based threats. The
           Bidders should design a high available application proxy solution using Microsoft Forefront Threat
           Management Gateway 2010. The solution should provide following features at a minimum:
           o     URL Filtering
           o     Web antivirus/anti-malware protection
           o     Ability to inspect HTTPS-encrypted sessions for malware or exploits
           o     Provide packet filtering, stateful inspection, and application layer filtering and content filtering
           o     Signature-based blocking
           o     File download and HTTP controls
           o     DoS protections
           o     Provide termination of L2TP/IPSec and PPTP VPN sessions
           o     Real-time monitoring
           o     Support caching to serve client request
           o     Should provide for both forward and reverse proxy capabilities
           o     Should provide for ways to block / control access to all executable Content
           o     Should provide inbound and outbound access control on User-based or group-based access
                 policy
           o     Should have support for protocols IPV 6
           o     Should support unlimited user access
           o     Should support User and Group management
           o     Should support Active Directory integration as well as Basic Authentication
  Version 1.00                                                                                        Page 18 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



           o     Should support Delegation of Basic authentication
           o     Should support Single sign on for URL in a specified DNS domain
           o     Should have features like Reverse Proxy, Cascading, Log generation, etc
           o     Ability to share most types of Internet connections effortlessly, allowing multiple users to
                 simultaneously surf the web, retrieve their email, or chat with online messaging, as if they
                 were directly connected to the Internet
           o     Monitor usage in real time, and maintain per-user and per-service audit logs
           o     Stop viruses, spam and inappropriate content from entering into the network
           o     Protect servers from internal or external threats
           o     Improve network performance and responsiveness with Web and DNS caching
           o     Logging, auditing, and a real time activity and history viewer - detailed records of user activities
           o      Support for multiple simultaneous Internet connections i.e. use of multiple Internet
                 connections at the same time, thereby increasing the overall system throughput
           o     Should offer high availability and load balancing
           o     Reporting
       -   Forefront Security for Exchange 2010: The E-Mail Solution should include advanced protection
           features i.e. Anti-spam filtering and Extensibility for antivirus protection etc. The Bidder would need
           to propose & configure Forefront Security for Exchange, which is compatible with Exchange Server
           2010. At a minimum, the solution should provide following features:
           o     Quarantine, Release quarantine facility
           o     Reporting
           o     Protection from spam, viruses, worms, external intrusion, etc
           o     Ability to provide multiple layers of defence against the constantly growing influx of spam
           o     Should include configurable file filtering rules that help administrators to eliminate file types
                 known for carrying viruses (for example,.exe) or opening organizations to legal exposure (for
                 example, .mp3)
           o     Ability to prevent the upload or download of out-of-policy content, from confidential files to
                 inappropriate language
           o     High performance with high availability and security features
           o     Ability to provide compatibility, stability and optimal scanning performance
           o     The solution should scan the mails along with attachment for virus. The solution should also
                 prevent users from attaching the virus infected files to the mail. The solution should be
                 updated continuously and automatically and protect the system from new viruses. It should be
                 able to restrict distribution list to authenticated users. Forefront Security for Exchange should
                 be configured to pull regular updates for signatures. All deployments of Forefront Security for
                 Exchange should be managed centrally using the Forefront Security Management Console
       -   Forefront Security for OCS: Forefront Security for Office Communications Server should integrate
           with the Office Communications Server, which is used for instant messaging and video conferencing,
           to efficiently intercept messages for scanning before allowing Office Communications Server to send
           them onto their intended recipient. The Forefront Security for Office Communications Server should
           have the following features as a minimum:
           o     Ability to detect the latest viruses, worms, and spyware.
           o     Ability to prevent sharing of unauthorized confidential information or offensive language

  Version 1.00                                                                                        Page 19 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



           o     Ability to eliminate file types that are known for carrying viruses
           o     High performance with high availability and security features
           o     Ability to configure settings, schedule updates, and review logs locally or remotely by using a
                 built-in console
           o     Allow administrators to configure notifications that will alert both the user and the
                 administrator of out-of-policy activity
       -   Backup and Storage Solution: The storage should be SAN/NAS solution. The backup is a tape library
           plus a backup software. The Bidder needs to design, implement and configure the storage required
           and the RAID configuration for the E-Mail, Instant Messaging and Video Conferencing Solutions
           backups. The Bidder should provide suitable Backup Solution for the E-Mail, Instant Messaging and
           Video Conferencing Solutions (the solution size should not exceed the requirements for the coming
           2-3 years). The backup solution should provide at the minimum:
           o     Mailbox restoration, complete restoration of mailboxes, email server as well as operating
                 system and anti-virus applications.
           o     Multiple backup jobs, with facility to backup to a remote NAS, SAN Drive
           o     Automatic online backup and restore function with facility for scheduled backups to run
                 automatically at predefined times
           o     Support for Exchange 2010 Database Availability Group (DAG)
           o     Ability to restore Exchange data directly back to the original server
           o     Ability to copy the solution files to an alternate server
           o     Ability to copy the solution files to tape
           o     Ability to restores the emails to the latest 15 minute recovery point
       -   Microsoft System Centre Operations Manager 2007 (SCOM): The SCOM will be utilized as a
           Network Operation Centre (NOC) solution. The following requirements should be addressed by the
           SCOM:
           o     The Solution should offer a comprehensive management Platform to manage the Health and
                 performance of the E-Mail, Instant Messaging and Video Conferencing Solutions. There should
                 be also provisions for a Web Based Operator Console.
           o     The Management solution should be able to proactively detect the health issues and service
                 degradation/interruptions with the Messaging Platform (including the E-Mail, Instant
                 Messaging and Video Conferencing Solutions components such as the Active Directory, OCS,
                 proxy, etc) and should be able to create event / alerts to the relevant administrators through
                 email, SMS, etc. The Email Alert should have URL defined to look into the details of the event
                 through Browser interface.
           o     The Management solution must come with a pre-configured and pre-packaged set of
                 management rules and policies to efficiently manage events and alerts from the messaging
                 Platform. There should be provisions to suppress the redundant events for enhancing Due
                 Diligence as per of the management policy.
           o     While alerting on a critical issue with the Messaging Platform, The solution must provide
                 contextual knowledgebase intelligence against key alerts which should suggest the possible
                 reasons of the alert and recommend best practice guidance to resolve the issue received on
                 the console.
           o     The Management solution should have a provision to allow for the Messaging administrators
                 of KRG DoIT to add / register their site specific knowledge on Messaging such that the acquired
                 knowledge can be reused in future to resolve issues faster and better.



  Version 1.00                                                                                   Page 20 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



           o     The proposed solution should have capability to centrally collect, consolidate and aggregate
                 the Audit Logs created in the distributed Messaging Servers and analyze it centrally through a
                 set of management rules for audit exception reporting, etc.
           o     The Management solution should offer a Comprehensive Performance reporting facility and a
                 reporting Data Warehouse. It should be able to generate scheduled historical performance
                 reports containing the critical health parameters from the Messaging Applications, Underlying
                 directory services.
       -   Switches needed to create the network zones as described in the high level design with the
           following minimum specifications:
           o     Capable of full duplex and auto-sensing
           o     Modular in nature with ports to allow for future expansion of the network
           o     Support redundant power supply to provide uninterrupted power for high availability
           o     Interface support like 10Gigabit Optical Fibre, Gigabit Ethernet, Fast Ethernet
           o     Support for VoIP equipment with automatic voice VLAN and QoS configuration
           o     Capacity to be managed both directly and remotely
           o     Standard L3 & L2 Features
           o     QoS
           o     Must have PoE (Power over Ethernet)
           o     Comply with IEEE 802.1x security standards
           o     Support for IEEE 802.1D/s Spanning tree/ Multiple spanning tree per VLAN
           o     Support for IEEE 802.1p/Q - Support for QOS/ VLAN
           o     Support for IEEE 802.1ad - Link aggregation
           o     Support for VoIP and wireless LAN deployments
       -   Cabinets needed to host the hardware with the following minimum specifications:
           o     Rack Height: 42U
           o     Additional Zero U spaces: 6U
           o     Mounting Rail Opening: 17.81 inches
           o     Mounting Hole Centre To Centre: 18.31 inches
           o     Load Capacity more than 500 Kg
           o     Double-Locked steel Back door
           o     Preferably, front door protected using biometric or cards based access controls. Otherwise,
                 front door protected using double-lock
           o     Lockable removable steel side panels
           o     Adjustable anti-trip balancing legs
           o     Perforated Front and Back doors
           o     Louvered or perforated side panels
           o     Cable management Tray, preferable mountable on Zero U space
           o     Provision for D brackets for longer cable runs through the Rack Cabinet
           o     Painted, not plated, metal to eliminate sharp edges
           o     Slotted levelling feet for easy installation
  Version 1.00                                                                                     Page 21 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



           o     Spring loaded hinge pins for tool-less door installation
           o     SharkSNAP tool-less mounting device
           o     Wide caster footprint for added stability
           o     Integral grounding kits for all metal components to prevent electric shock
           o     All panels secured with locks to prevent unauthorized access
           o     Retractable tip guard for extra safety during maintenance
           o     Multiple PDU options for high– and low–power environments with tool-less mounting
           o     Flexible zero-U cabling options for top-to-bottom or front-to-back cabling
       -   E-Mail Solution should also have support for integrated authentication mechanism and be
           configured for single sign on for messaging services and user authentication:
           o     The solution provided should be compatible to Digital Certificates in MS Outlook & Outlook
                 Web Access.
           o     The E-Mail Solution should provide appropriate clustering to provide server and application
                 redundancy.
           o     The E-Mail Solution should enable configuration of Deleted item recovery for end-user mail
                 management. KRG DoIT will define the maximum period for which the mails, that have been
                 removed from the recycle bin, be kept for the end user to recover.
           o     The E-Mail Solution should support standard protocols like MAPI, POP3, IMAP4, SMTP, HTTPS
                 etc for mail access and relay.
           o     The E-Mail Solution should support features for Mail delivery commands to setup catchall,
                 forwarding, “Forward to host” – push mail to another account on same/ different server, etc.
           o     Compliance: The E-Mail Solution should have inbuilt engine to enforce KRG’s security
                 compliances & regulation policies requirements on all mail transactions. Some of the
                 requirements are listed below:
                      Message Life Cycle Management for administration and compliance purposes.
                      Journaling of messages, distribution list, user(s), etc for auditing.
                      Mailbox(s) search based on query, content or phrase, URL, user, IP, etc.
       -   The Instant Messaging and Video Conferencing Solutions should have support for integrated
           authentication mechanism and be configured for single sign on for services and user authentication:
           o     The Instant Messaging and Video Conferencing should provide appropriate clustering to
                 provide server and application redundancy.
           o     The robust ability to support Instant Messaging and Video conferencing is not only a core
                 requirement for the Instant Messaging and Video Conferencing but is desired.
           o     The Solution should provide IM & videoconferencing infrastructure System that must be fault
                 tolerant, scalable to meet the needs of KRG and allow for growth.
       -   Firewalls needed for the E-Mail, Instant Messaging and Video Conferencing Solutions to realize the
           high level design with the following minimum specifications:
           o     Firewall filtering techniques
           o     Intrusion Protection / Detection
           o     Anti Virus filtering
           o     Anti Spyware filtering
           o     Filtering of known application attacks

  Version 1.00                                                                                    Page 22 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



           o     Filtering of unknown attacks
           o     Source and Destination based access control for offered services
           o     Two fault tolerant state full Inspection firewall with IPS/IDS and VPN capabilities.
           o     Must have active-active or fail over mode
           o     Must have standard routing protocols, Tunnelling & Encryption, QoS, NAT/PAT, Congestion
                 management, Tunnelling & Encryption, Multicasting, Accounting, Security Requirements
           o     Protection against attacks such as protect against DoS/ DDoS / SYN-flood/ TCP-flood /UDP-
                 flood
           o     Protect against SSL based attacks by integrating with external high capacity SSL accelerators
           o     Block attacks in real time, Drop Attack Packets, Packet Logging
           o     Stateful Operation
           o     Signature Detection
           o     Support multiple DMZ interfaces.
           o     Extensive ICMP filtering capability
           o     Filtering based on Protocol numbers
       -   Domain Name System (DNS): The DNS is used for name resolution purposes for accessing the E-Mail
           solution, Instant Messaging and Video Conferencing via the Internet by the KRG Entities’ Users. The
           DNS will be used by the OCS. The following should be supported at a minimum by the DNS solution:
           o     High availability
           o     Should be software upgradeable
           o     Support conditional DNS forwarders
           o     Should provide security features like access control list
           o     Should allow clients to dynamically update resource records secure and non-secure
           o     Support integration with various services like DHCP, directory, etc
           o     Should Support incremental zone transfer between servers
           o     Support high availability configurations in accordance with applicable standards
       -   In addition to the primary email server hosted at KRG DoIT, provide a secondary email server hosted
           at a service provider abroad:
           o     Upon the event of a failure of the primary Email server, the Emails should be automatically
                 redirected towards the secondary Email server. The Emails should be held in a queue in the
                 secondary Email server until the primary Email server is online again
           o     The secondary Email server should scan Emails for spam and viruses
           o     The secondary Email server should ensure that the Emails are not lost during unexpected
                 downtime or when the primary Email server is too busy
           o     The secondary Email should keep checking the primary Email server continuously till it detects
                 that the primary Email server is available
           o     The secondary Email sever should keep attempting to deliver the Emails to the primary server
                 for at least 10 days. Mails queued in the secondary mail server exceeding this time should be
                 returned to the sender
           o     The secondary Email sever should redirect Emails to the primary Email server once it is back
                 online

  Version 1.00                                                                                          Page 23 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



       -   The Bidder should analyze the bandwidth requirement (4 Mbps for the Emails’ Bandwidth) and
           confirm the adequacy of the allocated bandwidth size in view of the number of users to be
           supported by the system initially
       -   The Bidder shall analyze the storage requirement (i.e. 5TB in the coming 2-3 years) and confirm the
           adequacy of the calculated storage size. Additional storage if needed should be quoted as optional
       -   All servers should be physical servers
       -   The successful Bidder shall provide all hardware needed for the components above with sizing
           analysis and required low level designs

2.5   Functional Specifications
       -   Address Book: It should be displayed in alphabetical order. Address Book should be user friendly i.e.
           Addresses should be searched through display name, last name, etc.
       -   Anywhere Access: The E-Mail, Instant Messaging and Video Conferencing Solutions should be
           accessible from the LAN, WAN and the Internet (via VPN)..
       -   Web Access: Web interface for accessing the mails through browser from LAN, WAN and Internet
           via any browser and from any device.
       -   Mobile Access: The E-Mail, Instant Messaging and Video Conferencing Solutions should be
           configured for Push based emails to mobile devices.
       -   Calendaring: The E-Mail, Instant Messaging and Video Conferencing Solutions should support an
           integrated user-friendly calendaring feature that is able to support requirements as listed below:
           o     Record Meeting Requests, Forward Meeting Requests and Generate Alerts
           o     Shared/Group Calendars, Schedule Reminders, Flexible Events
           o     Multiple Authors, Overlapping Event checking
           o     It should be able to suggest best timing for meetings based to participants availability by using
                 Scheduling Assistant, Attendance Confirmation
           o     Import from Calendar, Diary System
           o     Schedulable Out of Office
           o     Group collaboration features
           o     Tasks & Notes feature using rich mail client
           o     Scheduling Assistant for suggesting best meeting time
           o     Resource Scheduling like conference rooms, projectors, etc. The product should have wide
                 administrative capabilities to control over calendaring.
       -   The E-Mail, Instant Messaging and Video Conferencing Solutions Should support English as well as
           Arabic and or Kurdish languages.
       -   Security Features: The E-Mail, Instant Messaging and Video Conferencing Solutions should be
           configured for Security Policy (Password Policies, etc) enforcement and remote erase capability for
           Smartphone to protect data. The E-Mail, Instant Messaging and Video Conferencing Solutions
           should support end to end encryption of data i.e. Client-Server and Server-Server Encryption
           features for confidential messaging over all the mail transactions. The encryption features should be
           able to prevent spoofing, various malpractices, etc. It should also support StartTLS encryption at
           gateway level. Messaging Client and Server should support Secure/Multipurpose Internet Mail
           Extensions (S/MIME), enabling users to digitally sign and encrypt emails and attachments.
       -   Availability: High availability of the E-Mail, Instant Messaging and Video Conferencing Solutions.
           Availability of the email services should be 99.9% uptime.
       -   Administrative Features: The E-Mail, Instant Messaging and Video Conferencing Solutions should:

  Version 1.00                                                                                     Page 24 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



           o     Provide management from single console. It should also support remote management.
           o     Be able to provide graphical performance statistics using performance monitor.
           o     Provide for command line based easy to use administration & scripting interface for all
                 administrative tasks.
           o     Allow administrators to manage individual domains like Users, quotas, groups, etc.
           o     Provide administrative groups for granular delegation of messaging administration across the
                 organization.
           o     Support activity and error logging, mail delivery statistics and message tracking.
           o     Support Problem diagnosis controls.
           o     Support health monitoring to generate periodic reports about the health of the system,
                 security status, etc.
           o     Be able to enforce email retention settings on users so emails can be retained, archived,
                 deleted as per the policies.
           o     Provide Mail Log Report – reports on number of mails including attachments sent / received by
                 user wise / date wise / month wise / year wise – also logs on top 100 sent / received in volume
                 and in size.
           o     Support administration control over encrypting / decrypting user’s password.
           o     Support multiple mail queues for quick mail delivery.
           o     Support Network Time Synchronization.

2.6   Hardware Sizing Requirements
       -   The Bidder shall conduct a technical architecture/sizing exercise to determine the required
           hardware’ configuration and architecture including number of required hardware. The use of
           virtualization is required. The bidder should include in its low level design the envisioned virtual
           instances. The Vendor proposed Hardware design and suggested Virtual instances need to be
           approved by Microsoft Consulting Services during the project design phase as described in section
           2.1.
       -   In the technical proposal, the Bidder shall provide the following information relative to hardware
           sizing:
           o     Describe methodology and approach, including tools to perform the required hardware sizing.
           o     Best performing or recommended hardware vendors for the proposed solution.
           o     Servers planned capacity (by type: data, application, communications, and so on ) and
                 suggested Virtual machines.
           o     Network hardware and backup/storage devices or large magnetic drive repositories and
                 communication devices.
       -   The Bidder shall provide the breakdown of any required hardware and the bill of quantity a part of
           the technical and financial proposal.
       -   In addition to the hardware required for this project, the vendor is also required to provide the
           following hardware and virtual machines needed for another project at KRG DoIT (Please refer to
           APPENDIX H for a suggested definition of servers classes).
           o     Two (2) physical servers Class E.
           o     Eight (8) virtual machines Class N.
           o     Six (6) virtual machines Class O.
       -

  Version 1.00                                                                                        Page 25 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



2.7   Software Requirements
       -   The Bidder shall provide all software needed for the E-Mail, Instant Messaging and Video
           Conferencing Solutions components:
           o     Non Microsoft Licenses: Provide the breakdown of the required licenses and the bill of
                 quantity as part of the technical and financial proposal
           o     Microsoft Licenses: Provide the breakdown of the required Microsoft licenses and the bill of
                 quantity as part of the technical proposal separately from Non Microsoft Licenses.
                 Additionally, the Bidder shall provide the cost for Microsoft related licenses as an optional
                 component in the financial proposal

2.8   Installation Requirements
       -   The Bidder shall install the selected modules described above. The Bidder will install and configure
           all components listed above as part of the scope of the project.
       -   The implementation and installation of all modules as per the scope of work will occur at KRG DoIT
           Head Office in the Kurdistan Region of Iraq.

2.9   Configuration and Testing Requirements
       -   The Bidder shall provide the following throughout the E- E-Mail, Instant Messaging and Video
           Conferencing Solutions configuration and testing:
           o     Configure all above mentioned components according to KRG DoIT business requirements
           o     Develop functional testing scripts that cover all the business scenarios
           o     Manage and conduct functional system testing for each of the above components. This
                 includes the following:
                     Pilot Testing
                     System Qualification Testing (SQT)
                     Preliminary Acceptance Testing (PAT)
                     Final Acceptance Testing
       -   In the technical proposal, Bidders should describe methodology, approach and deliverables, to
           perform the required configuration, testing and migration related to the above required services.

2.10 Training Requirements
       -   KRG DoIT requires the E-Mail, Instant Messaging and Video Conferencing Solutions ultimate
           beneficial (KRG DoIT employees and selected users from the different KRG entities) to actively
           participate in and receive training during the project life cycle.
       -   The KRG DoIT personnel should be capable of assuming sole responsibility for management,
           operations and service management of the new systems, and in training others in these functions
           after the project life cycle period.
       -   The Bidder must submit, with the technical bid, a comprehensive Training Plan for achieving the
           Project’s goals. The Bidder must also submit a Training Plan as a Project Deliverable.
       -   The Training Plan Deliverable must be reviewed and approved by KRG DoIT.
       -   Supporting material, such as books, manuals, exams, etc, must be included in the cost of training.
       -   If planned training is cancelled, the Bidder must inform the KRG DoIT, by the most appropriate
           means. If notification is not made, the Bidder will be responsible for reimbursing any expenses
           incurred by KRG DoIT and participants.
       -   The Bidder must provide technical training to KRG DoIT technical staff where the solution requires
           KRG DoIT to provide operations and / or service management functions.
  Version 1.00                                                                                    Page 26 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



         -   This training must ensure that KRG DoIT technical staff are capable of operating and managing
             service independently of an external vendor.
         -   The Vendor must provide training to KRG DoIT’s and selected entities’ End-Users & management.
         -   The relevant language of the training courses will be determined during implementation and based
             on audience requirements (e.g. Arabic / Kurdish / English language).
         -   The Bidders must specify any other training that they believe is necessary to ensure a successful
             implementation & deployment of the Project.

                                                               Length of             No. Of
                    Training Course                                                                      Location
                                                                Course             Attendees
KRG DoIT Technical Employees Training
–     Storage training
–     Backup training
                                                              To Be Defined
–     Email technologies and tools training                      as Per the
                                                                                  5 attendees per      To Be Defined
–     Servers training (MCSA)Firewalls technologies and        training Plan
                                                                                       course             later on
      tools training                                         provided by the
                                                                   Bidder
–     Network Operation Centre (NOC) Solution
      technologies and tools training
Other training courses for the products included within
the scope of work
Two E-Mail End Users Training                                  5 Days Each         50 Users Each      KRT IT Academy

2.11 Go - Live Requirements
         -   The Bidder shall perform the following:
             o     Go-Live with all components of the E-Mail, Instant Messaging and Video Conferencing
                   Solutions.
             o     Define roles, staffing levels for operating and maintaining the E-Mail, Instant Messaging and
                   Video Conferencing Solutions.

2.12 Technical Support Requirements
         -   The Bidder shall perform the following:
             o     Bidders should provide full time on site support and operation of the implemented solution for
                   3 years (the Bidder shall provide the cost of the first year in the financial proposal and provide
                   the cost of the additional two years as optional). Refer to the pricing section for guiding on
                   pricing.




    Version 1.00                                                                                      Page 27 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



3     Project Management Requirements
3.1     Project Scope Management
         The winning Bidder shall follow an internationally recognized methodology for project management. For
         each of the items below, winning Bidder must describe, their approach to project management during all
         the phases:
         -   Include a comprehensive project implementation plan; it shall include, but not limited to:
             o     Tasks Estimation
             o     Project Planning
             o     Work Allocation
             o     Progress Tracking And Monitoring
             o     Reporting to KRG DoIT.
         -   Describe the project management team structure, along with the roles and responsibilities of all
             team members.
         -   Describe in detail project management processes, methodologies and procedures.
         -   Describe in detail how the winning Bidder will conduct planning for this project. Identify Winning
             Bidder participants in the planning phase of the project.
         -   Describe what KRG DoIT and the ultimate beneficial of this RFP resources will be necessary for the
             project to succeed.
         -   Describe what automated tools will be used in managing this project.
         -   Describe how KRG DoIT management will receive up-to-date reports on project status.
         -   Describe the change management procedures to handle such things as “out-of-scope” requests or
             changing business needs of KRG DoIT or the RFP ultimate beneficial while the project is underway.
         -   Describe what procedures will be used to keep the project on track, and what escalation procedures
             will be employed to address any problems with project progress.
         -   Describe what quality assurance processes, procedures, formal reviews, etc. will be in place over
             and above the day-to-day work of the project team.
         -   Describe how both parties would work together to permit “contract flexibility” to accommodate
             changing KRG DoIT and the RFP ultimate beneficial business needs.
         -   Describe the proposed conflict resolution/escalation process between the winning Bidder and KRG
             DoIT and the RFP ultimate beneficial to handle contractual disputes.

3.2     Project Plan
         -   The winning Bidder is required to develop detailed project work plans with KRG DoIT management
             along with the RFP ultimate beneficial.
         -   The detailed project work plans should include the activities that will be undertaken to achieve the
             project objectives and deliverables within the required time scales.
         -   The work plan shall show clearly who will undertake the activity and the scheduled dates to start
             and complete each activity.




    Version 1.00                                                                                    Page 28 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP




4     Professional Personnel Requirements
4.1     Project Manager
         KRG DoIT requires that a project manager be assigned to oversee the operation of the entire contract,
         including the performance of winning Bidder personnel. In this section, the Bidder should describe who
         the project manager will be, addressing the following requirements of KRG DoIT:
         -   The project manager must be available full-time throughout the duration of the project life cycle.
         -   The project manager should not be reassigned during the period of the project without the written
             consent of KRG DoIT.
         -   The project manager will function as the awarded Bidder authorized point of contact with KRG DoIT
             and must be available to respond promptly and fully to all project requirements.
         -   Project manager responsibilities will include, but are not limited to: providing administrative,
             supervisory, and technical direction to project personnel, monitoring work performance for
             accuracy, timeliness, efficiency, and adherence to project requirements, coordinating the resolution
             of project problems and the implementation and enforcement of problem escalation procedures.
         -   The project manager must be an employee of the proposal Bidder and must be authorized to make
             decisions on behalf of the company with regard to the awarded project and all project
             subcontractors.
         -   The project manager shall have a minimum of four (4) years experience managing large scale
             projects involving projects similar in scope in the government sectors, and application integration
             operations for accounts similar in scope and complexity to this project, and must have
             demonstrated effective oral and written communication skills.
         -   The project manager shall be located on-site at KRG DoIT or MTI in Erbil during the project life cycle.
         -   For the project manager, provide a reference for each of his last two (2) projects consisting of
             company name, address, phone number and contact person.

4.2     Project Personnel
         -   KRG DoIT expects sufficient technical support personnel to be assigned to the project and following
             support period to adequately provide the services defined in this RFP.
         -   It is required that all project personnel should demonstrate sound experience in implementation of
             similar solution.
         -   KRG DoIT will review and approve the assigned personnel CV’s for assignment to the project.
         -   KRG DoIT has the right to require replacement of the identified personnel if dissatisfied with their
             performance. The Bidders should consider including the following in their proposals:
             o     Provide an organizational chart for the assigned project team.
             o     Provide a brief, one-half page biography for each assigned personnel to the project activities.
                   The information shall include the following: name, experience with company, previous related
                   experience (last three years), specific reason why individual is assigned to project and their
                   responsibilities. Their full CVs must be included in the CVs section.
             o     The approach of managing and evaluating the project resources.




    Version 1.00                                                                                      Page 29 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



5     Bid Package
5.1     Bid Package Components
        The proposal bid package shall include the following components:
         -     Three hard copies and one electronic copy of the Technical Proposal shall be submitted in separate
               sealed envelope, marked as appropriate, “TECHNICAL PROPOSAL”
         -     Three hard copies and one electronic copy of the Commercial Proposal shall be submitted in
               separate sealed envelope, marked as appropriate, “COMMERCIAL PROPOSAL”.
         -     Solution and services fees should not be included within the Technical Proposal.
         -     Bidders’ proposals shall include the full legal name and current business address including telephone
               number, fax number, email address and mailing address.

5.2     Bid Package Address
It is the responsibility of the Bidder to clearly address its proposals as follows:
                                       E-Mail, Instant Messaging and Video Conferencing Solutions
             Envelop/ RFP Title
                                       Proposal (Technical/Commercial)
             To                        Department of Information Technology – Administration and Finance Section
                                       Iraq, Erbil – Minaret Street, Kurdistan Regional Government - Council of
             Address
                                       Ministers
             Telephone                 Mobile: +964 750 701 0173 Landline: +964 (0) 662550041 – Ext 1282

             e-mail                    mohammed.kamal@krgit.org

5.3     Technical Proposal Format Requirements
         -     Bidders technical proposal should conform the format requirements, taking into consideration that
               deviation from these requirements may disqualify the bidders from the competition.
         -     All sections of the proposals must be clearly labelled and pages numbered consecutively for ease of
               review. Each section must also be numbered and tabbed with the name of the section on the tab
               sheet inserted before first page of section.
         -     High level Implementation plan should be included as part of the Technical Proposal, since
               implementation time frame should be part of the evaluation criteria and it will be limited to the
               agreed time frame between KRG DoIT and the appointed bidder.
         -     The Technical Proposal (Package 1) shall be divided into sections and tabbed as follows:
                      Section 1                 Transmittal Letter
                      Section 2                 Executive Summary
                      Section 3                 Responses To Scope of Work Requirements
                             Section 3.1        Technical Solution Summary
                             Section 3.2        Overall Technical Solution and Description
                             Section 3.3        Individual Responses to Technical Requirements
                             Section 3.4        Major Exceptions (if any)
                      Section 4                 Responses To Project Management Requirements
                      Section 5                 Responses To Professional Personnel Requirements
5.4     Commercial Proposal Format Requirements
         -     Bidder’s commercial proposal should conform the format requirements, taking into consideration
               that deviation from these requirements may disqualify the bidders from the competition.
         -     Bidders’ Commercial Proposals shall include a scanned copy/ proof of bank transfer equivalent to
               the announce amount pertaining to the procurement of the RFP. The transfer should be made to the
               bank account as announced.
    Version 1.00                                                                                             Page 30 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



       -   Bidders’ Commercial Proposals shall include a scanned copy of the Company Registration Certificate
           from the bidder origin country, and accredited from the Embassy of Iraq.
       -   Bidders’ Commercial Proposals shall include a scanned copy of the Preliminary Bid Guarantee
           representing 3% of the submitted commercial proposal value should be submitted in separate
           labelled envelop; whereas the awarded bidder should submit a Performance Bid Guarantee
           representing 5% of the total signed contract value.
                    o   Local Bid Guarantee: Government Bank, or private bank that is accredited by the
                        Central Bank of Iraq.
                    o   International Bid Guarantee: Reputable Bank.
       -   Bidders’ Commercial Proposals shall include a scanned copy of the Chamber of Commerce
           Certificate from the bidder origin country which is accredited from the Embassy of Iraq.
       -   Bidders’ Commercial Proposals shall include a scanned copy of the Income Tax Certificate from the
           bidder origin country which is accredited from the Embassy of Iraq.
       -   Bidders’ Commercial Proposals shall include a scanned copy of the Partner recognition Certifications
           and award from the main vender (if any) accredited from the Embassy of Iraq.
       -   Original copies of the submitted legal/administrative documentation should be inserted in a sealed
           envelope part of the commercial proposal.
       -   Commercial proposal should consists of, but is not limited to, costs, fees, prices, rates, bonuses,
           discounts, rebates, or the identification of free services, labor or materials, shipping, handling,
           customs and import duties.
       -   All prices must be in United State Dollar (USD).
       -   Bidders shall summarize all of totals from of the project proposed tables in this overall costs table as
           per appendix F.
       -   KRG DoIT reserves the right to contract directly with the software corporation to purchase the
           licenses.
       -   All sections of the proposals must be clearly labeled and pages numbered consecutively for ease of
           review. Each section must also be numbered and tabbed with the name of the section on the tab
           sheet inserted before first page of section.
       -   The Commercial Proposal (Package 2) shall be divided into sections and tabbed as follows:


                 Section 1         Transmittal Letter
                 Section 2         Pricing Response




  Version 1.00                                                                                      Page 31 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP




APPENDIX A – KRG DoIT BACKGROUND

About The KRG DoIT
KRG Council of Ministers aims to maintain the unity of the people and the land of Kurdistan – Iraq, respect the
Constitution and laws in force, maintain Public money and look after the people's interests. The Council of Ministers
also outlines the terms and conditions for implementing the Kurdistan Regional Government objectives as set out in
its general policy, and periodically checks to see whether these objectives have been attained.




  Version 1.00                                                                                    Page 32 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP




APPENDIX B – INTENT TO BID

                                     Notice of Intent to Bid
        Intent to Bid

        RFP Title: E-Mail, Instant Messaging and Video Conferencing Solutions

        Bidders must complete and return this form within the time specified in the RFP
        schedule. Bidders who do not return this form will be disqualified from further
        participation. The undersigned authorized person has read all RFP instructions and
        requirements and will submit a proposal in compliance with those instructions. Return
        this form to the name and address the in RFP.


        Will you be responding to this RFP? Yes          No


        Company Name: _____________________________________________

        Name: ______________________________ Title: _________________

        Address: ____________________________________________________

             ____________________________________________________

             ____________________________________________________

        Telephone: ___________________           Fax: ____________________

           E-mail: _____________________ Web site: ____________________

        If not responding, please specify the reasons:

        ___________________________________________________________

        ___________________________________________________________



        Signature: __________________________

        Date:    __________________________




        Date: ____________________
  Version 1.00                                                                       Page 33 of 56
 KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP




APPENDIX C – BIDDERS’ PROFILE
                                                                             BIDDERS’ PROFILE

 Name of the company

 Company ownership

 Address of the head office
                                                                                                 Number of other branches:
 Address of the company in
 Kurdistan-Iraq (if any)
 Address of the company in Middle
 East (if any)
 Very brief description of products
 and services offered
                                         Total number of support        employees   in   the
                                                                                                Total number of implementers in the software/consulting division
                                         software/consulting division
                                                                                                In Kurdistan-Iraq:
                                         In Kurdistan-Iraq:
 Year established:
                                                                                                In the Middle East:
                                         In the Middle East:
                                                                                                International:
                                         International:
 Is there any other party involved
 in relation to this contract? If yes,
 please provide details and nature
 of involvement




Version 1.00                                                                                                                                                       Page 34 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP




                                                                            BIDDERS’ PROFILE
                                   Total number of support          employees     in   the     Total number of implementers in the software/consulting division
                                   software/consulting division

                                   In Kurdistan-Iraq:                                          In Kurdistan-Iraq:
Year established:
                                   In the Middle East:                                         In the Middle East:

                                   International:                                              International:
                                   Name:                                                       Name:
Mention the names and titles of
two persons who can make           Title:                                                      Title:
commitments on behalf of the
Bidder                             Telephone:                                                  Telephone:


                                                                    List of Current Running Projects

          Project name                                    Company                                                            Contract value




Version 1.00                                                                                                                                                      Page 35 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP




APPENDIX D – BIDDERS’ REFERENCES

BIDDERS’ REFRENCES

COMPANY NAME
                                                                                                           TOTAL NUMBER OF APPLICATION
COMPANY ADDRESS
                                                                             TOTAL NUMBER OF EMPLOYEES:    USERS:

GENERAL MANAGER NAME
                                                                                       TELEPHONE NUMBER:
INFORMATION SYSTEMS MANAGER
                                                                                       TELEPHONE NUMBER:
NAME
DESCRIPTION OF BUSINESS



SOFTWARE(S) VERSION(S):
                                                        HARDWARE PLATFORM:                   OPERATING SYSTEM:


IMPLEMENTED BY WHOM?
(LIST ALL THE COMPANIES/ SUB-
BIDDERS THAT WERE INVOLVED IN
THE IMPLEMENTATION)

PROJECT/CONTRACT VALUE (SAR): (OPTIONAL)
                                                          STARTING DATE:                             PROJECT DURATION:




 Version 1.00                                                                                                                       Page 36 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP




BIDDERS’ REFRENCES

COMPANY NAME




LIST OF ALL MODULES IMPLEMENTED




Version 1.00                                                                Page 37 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP




APPENDIX E – RESPONSES TO TECHNICAL PROPOSAL QUESTIONNAIRE
                                         RESPONSES TO TECHNICAL PROPOSAL QUESTIONNAIRE (BIDDERS DIFFERENTIATORS)

                     ITEM                                                             RESPONSE AND COMMENTS
DESCRIBE    YOUR         PROPOSED       SYSTEM
ARCHITECTURE



SPECIFY ALL CUSTOMIZATION TOOLS THAT YOU
WILL USE TO BUILD ALL CUSTOMIZED MODULES



LOCAL SUPPORT (IN KURDISTAN-IRAQ)




REGIONAL SUPPORT (IN MIDDLE EAST)




AVAILABILITY AND FREQUENCY OF MAINTENANCE
UPGRADES
    BUG FIX
    IMPROVEMENT UPGRADES




 Version 1.00                                                                                                      Page 38 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



                                          RESPONSES TO TECHNICAL PROPOSAL QUESTIONNAIRE (BIDDERS DIFFERENTIATORS)
AVAILABILITY OF SUPPORT           (HELP    DESK,
TECHNICAL AND USER SUPPORT)



WHAT IS THE MAXIMUM RESPONSE TIME TO A
SERVICE / MAINTENANCE CALL THAT THE USERS
WILL EXPERIENCE?


WILL YOU OFFER SOURCE CODE FOR CUSTOMIZED
APPLICATIONS



                                                                   BIDDERS EXPERIENCE
                                                                              NUMBER OF CLIENT INSTALLATIONS IN     NUMBER OF CLIENT INSTALLATIONS IN
  PROPOSED APPLICATION MODULE                       VERSION NUMBER
                                                                                      KURDISTAN-IRAQ                       THE MIDDLE EAST




Version 1.00                                                                                                                                    Page 39 of 56
 KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP




APPENDIX F – RESPONSES TO COMMERCIAL PROPOSAL
All Bidders should write their prices for each task/item in the following schedules. The use of these schedules is mandatory and no other schedules will be
accepted. All amounts must be in USD.
                                                                  TOTAL BID PRICE SUMMARY

                                PAY ITEM                                     COST (USD)                             REMARKS
 Consulting Cost
 Software License Cost
 Hardware Cost
 Implementation Cost
 Customization Cost
 Training Cost
 Implementation Support, Maintenance and Operation Cost
 TOTAL IN USD



                                                                 SCHEDULE 1 – CONSULTING COST

                     Activity                                         Mandays                                        COST (USD)




 Version 1.00                                                                                                                                      Page 40 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



                                                                SCHEDULE 1 – CONSULTING COST

                    Activity                                         Mandays                                          COST (USD)
TOTAL IN USD

                                                             SCHEDULE 2 – SOFTWARE LICENSE COST

                   PAY ITEM                                   SOFTWARE COST (USD)                             CUSTOMIZATION COST (USD)




TOTAL IN USD




                                                                SCHEDULE 3 – HARDWARE COST

                  PAY ITEM                                   HARDWARE COST (USD)                  INSTALLATION COST (USD)          Total Cost (USD)




TOTAL IN USD




Version 1.00                                                                                                                                          Page 41 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP




                                                             SCHEDULE 4 – IMPLEMENTATION COST

                   PAY ITEM                                          Mandays                    IMPLEMENTATION COST (USD)




TOTAL IN USD



                                                              SCHEDULE 5 – CUSTOMIZATION COST

                   PAY ITEM                                          Mandays                    CUSTOMIZATION COST (USD)




TOTAL IN USD




Version 1.00                                                                                                                Page 42 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP




                                                                 SCHEDULE 6 – TRAINING COST

                                                            PROPOSED TRAINING DAYS              AVERAGE TRAINING COST PER
                                                                                                                                 TOTAL COST
               TRAINING COURSE                                                                             DAY
                                                    PROJRECT                                                                       (USD)
                                                                   POWER USERS      END USERS             (USD)
                                                      TEAM




TOTAL IN USD



                                        SCHEDULE 7 – IMPLEMENTATION SUPPORT, MAINTENANCE AND OPERATION COST

                           PAY ITEM                                   No. of Resources          No. Years                   COST (USD)




TOTAL IN USD




Version 1.00                                                                                                                                  Page 43 of 56
 KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP




APPENDIX G – RESPONSE TO THE DETAILED SOLUTION REQUIREMENT MATRIX
A matrix of requirement, module wise, software feature requirements of KRG DoIT and MIT are contained in this section. Please provide your response to each feature based on how well the
proposed software supports the feature.


                                                           Response to the detailed systems/application requirement matrix instructions



 Please use the following codes in the response column :
 Y       :    Supported
 N       :    Not Supported
 C1      :    Can be Customized ( Free of cost )
 C2      :    Can be Customized ( At additional cost )
 W       :    Work around can be implemented

 For Module/Process/Functionality column, fill it only if the function is supported by another module

 Please use the Comments column for information that you need to provide and do not delete or modify any row or column
 For all the "W" answers the Bidder has to provide a full explanation about how this functionality can be met


 E-Mail, Instant Messaging and Video Conferencing Solutions
                                                                                                                                                                                                    Bidder
            Function                                                                                     Requirement
                                                                                                                                                                                                   Response
                                        The Bidder should implement KRG’s Centralized E-Mail, Instant Messaging and Video Conferencing Solutions encompassing multiple Domains/
                                         sub-domains and realising the high availability requirements
                                        The bidder should ensure that the E-Mail, Instant Messaging and Video Conferencing Solutions have a centralized infrastructure while a
 E-Mail, Instant Messaging               decentralized management for the solution is required by the various entities
                                        The Bidder should design, supply, installation, configuration, integration, rollout, operation, failover testing, support and maintenance of the
 and Video Conferencing                  overall E-Mail, Instant Messaging and Video Conferencing Solutions comprising Hardware and Software for 3 years at the KRG DoIT’s Primary
 Solutions Requirements                  Data Centre in Erbil (the Bidder shall provide the cost of the first year in the financial proposal and provide the cost of the additional two years
                                         as optional)
                                        The bidder should manage and operate the complete E-Mail, Instant Messaging and Video Conferencing Solutions and the underlying
                                         infrastructure including hardware, software for a period of 3 years (the Bidder shall provide the cost of the first year in the financial proposal


  Version 1.00                                                                                                                                                                                  Page 44 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



                                  and provide the cost of the additional two years as optional)
                                 The bidder shall provide the cost for each additional year as an optional component in the financial proposal
                                 The bidder should provide training for the deployed Solution Architecture and flow
                                 The bidder should provide training for the Active Directory design, deployment, maintenance & troubleshooting
                                 The bidder should provide training for monitoring & maintaining the Exchange 2010 Server
                                 The bidder should provide training for recovery planning for Active Directory and Exchange 2010 for any disaster
                                 The bidder should provide training for the basic user level troubleshooting
                                 The bidder should provide training for the security implementation through Active Directory & Exchange as well as performance optimization
                                 The bidder should provide training for the storage solution
                                 The bidder should provide training for the backup solution
                                 The bidder should provide training for the servers training specifically MCSA (Microsoft Certified System Administrator)
                                 The bidder should provide training for the firewalls technologies and tools
                                 The bidder should provide training for the Network Operation Centre (NOC) Solution technologies and tools
                                 The bidder should provide administration support activities for creating and deleting of the eMail IDs, Security patch update and upgrade,
                                  archiving, backup, restoration and administration
                                 The bidder should provide administration support activities for regular monitoring and Reporting of status updates of the E-Mail, Instant
                                  Messaging and Video Conferencing Solutions on daily basis
                                 The bidder should provide administration support activities for proactive health check assessment for complete infrastructure using certified
                                  resources
                                 The bidder should perform proactive reviews of the E-Mail, Instant Messaging and Video Conferencing Solutions, supportability reviews,
                                  architecture reviews, and proactive information distribution including account management and regular status reporting
                                 The bidder should provide 24X7 support towards any incident resolution with the ability to provide services as per the SLA: 1 hr of response
                                  time, Full Onsite Assistance in case of any breakdowns or debugging and Escalation support to the level of Microsoft Product team if required
                                  for any assistance
                                 The bidder should develop the required documents during various phases of project including planning, installation, commissioning, rollout,
                                  acceptance testing and project diagrams
                                 The bidder should provide detailed drawing of the installed setup after completion of the project including the printout of important
                                  configuration settings of the servers
                                 The bidder should provide a detailed plan on the support for the E-Mail, Instant Messaging and Video Conferencing Solutions to maintain the
                                  uptime of 99.9% to be calculated on monthly basis
                                 The bidder should develop group policies, procedures, and standards
                                 The bidder should provide all firewalls and switches needed to realize the high level design in as described in sections 2.2 - 2.4 of this document
                                 The bidder should provide all hardware and software needed for the E-Mail, Instant Messaging and Video Conferencing Solutions components
                                  in sections 2.2 - 2.4
                                 The Bidder should provide a secondary email server hosted at one of the service providers in addition to the email server hosted at KRG DoIT
                                 DoIT is initially planning to allocate 4 Mbps for the Emails’ Bandwidth. The Bidder should analyze the provided bandwidth and confirm the



Version 1.00                                                                                                                                                                            Page 45 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



                                  adequacy of the allocated bandwidth size in view of the number of users to be supported by the system initially
                                 The storage needed for emails in the coming 2-3 years is 5TB. The Bidder shall analyze the storage requirement and confirm the adequacy of
                                  the calculated storage size. Additional storage if needed should be quoted as optional
                                 The use of virtualization is required. The bidder should include in its low level design the envisioned virtual instances.
                                 The E-Mail Solution should support standard protocols like MAPI, POP3, IMAP4, SMTP, HTTPS etc for mail access and relay
                                 The E-Mail Solution should support features for Mail delivery commands to setup catchall, forwarding, “Forward to host” – push mail to
                                  another account on same/ different server
                                 The E-Mail Solution should have inbuilt engine to enforce KRG’s security compliances & regulation policies requirements on all mail transactions
                                 The E-Mail Solution should support Message Life Cycle Management for administration and compliance purposes
                                 The E-Mail Solution should support journaling of messages, distribution list and user(s)
                                 The E-Mail Solution should support Mailbox(s) search based on query, content or phrase, URL, user and IP
                                 The Instant Messaging and Video Conferencing Solutions should support for integrated authentication mechanism and be configured for single
                                  sign on for services and user authentication
                                 The Instant Messaging and Video Conferencing should provide appropriate clustering to provide server and application redundancy
                                 The Solution should provide IM & videoconferencing infrastructure System that must be fault tolerant, scalable to meet the needs of KRG and
                                  allow for growth
                                 The E-Mail Solution should be deployed in centrally with an Active Directory Domain
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions Infrastructure should be based on a Microsoft Windows Server 2008, Microsoft
                                  Exchange 2010 Server and Office Communications Server 2007 (OCS)
                                 The bidder should design, configure & deploy an Active Directory implementation which reflect the structure of the KRG
Solution High Level
                                 The bidder should define active directory policies for administration & security purposes
Architecture                     The bidder solutions should support 10000 users of KRG’s employees
                                 The average size of a mailbox should be 1000 MB
                                 The concurrent number of users at any particular point in time shall be 25% of the total users
                                 The bidder should propose as part of its proposal a detailed architecture which meets the objectives outlined in this document
                                 The bidder should implement the E-Mail, Instant Messaging and Video Conferencing Solutions mentioned above including performing the
                                  project deliverables / tasks mentioned in section 3.0 (Project Deliverables)
Implementation                   The bidder should provide a high level project plan that do not exceed 6 months as part of the technical proposal
Requirements                     The bidder should describe the Implementation methodology and approach as part of the technical proposal
                                 The bidder should comply with project deliverables listed in section 3 of this document and provide a list of additional deliverables” if any”
                                 The bidder should describe his qualifications in implementing similar applications including references using Appendix D – Bidders’ References
                                 Implemented solutions should support creating sub-domains such as DoIT.KRG.Org
                                 The E-Mail Solution should be configured with Active Directory Services
Technical Specifications –
                                 Active Directory Services should support creating a Forest and Domain Structure
Active Directory                 Active Directory Services should support organizational Unit design
                                 Active Directory Services should support the delegation model



Version 1.00                                                                                                                                                                         Page 46 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



                                 Active Directory Services should support password policy
                                 Active Directory Services should support physical site and replication architecture
                                 Active Directory Services should support sizing of physical and virtual domain controllers
                                 Active Directory Services should support Enterprise Networking Components specifically DNS and NTP (Network Time Protocol)
                                 Active Directory Services should support Group Policies and Software Restriction Policies
                                 Active Directory Services should support a modifiable and extensible schema
                                 Active Directory Services should support multi-master directory service replication features
                                 Active Directory Services should support security features, such as support for Kerberos, smart cards, public key infrastructure (PKI) and x.509
                                  certificates
                                 The bidder should design, implement, configure and test a central high available Microsoft Exchange 2010 platform to support the following
                                  client access methods (Outlook Web Access, Exchange ActiveSync for mobile devices, Outlook Anywhere, VPN)
Technical Specifications –       The Exchange 2010 design, implementation and configuration should integrate with Microsoft Forefront Security for Exchange within the
Exchange 2010                     Exchange 2010 platform
                                 The Exchange 2010 design, implementation and configuration should consider publishing to the internet and email exchange to and from the
                                  internet by using the Microsoft Forefront Threat Management Gateway as available within this platform
                                 The bidder must include in his proposal services, hardware and software requirements for the deployment of OCS in a High Availability
                                  configuration
                                 The bidder should address the ability of the hardware/software of the solution to provide Instant Messaging, LiveMeeting with Audio and video
                                  conferencing
                                 The bidder should address the ability of the hardware/software to enforce security standards by encrypting all Instant Messaging traffic as well
Technical Specifications –        as server-to-server communication
Office Communications            The bidder should address the ability of the hardware/software provide a single, familiar interface to communicate by video conferencing
Server 2007 (OCS)                The bidder should address the ability of the hardware/software to support synchronization between Exchange, OCS, and other enterprise
                                  applications
                                 The bidder should address the ability of the hardware/software to support the ability for transparent access to the service from both internal
                                  and external locations
                                 The bidder should address the ability of the hardware/software to ensure Support up-to 10000 users
                                 The bidder should address the ability of the hardware/software to support G.711, G.722, G.723.1, G.726 and H.263
                                 The bidders should design a high available application proxy solution using Microsoft Forefront Threat Management Gateway 2010
                                 Should provide URL Filtering
Technical Specifications –       Should provide web antivirus/anti-malware protection
Forefront Threat                 Should provide the ability to inspect HTTPS-encrypted sessions for malware or exploits
Management Gateway               Should provide packet filtering, stateful inspection, and application layer filtering and content filtering
2010 (TMG)                       Should provide Signature-based blocking
                                 Should support file download and HTTP controls
                                 Should support DoS protections


Version 1.00                                                                                                                                                                         Page 47 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



                                 Should provide termination of L2TP/IPSec and PPTP VPN sessions
                                 Should provide real-time monitoring
                                 Should support caching to serve client request
                                 Should provide for both forward and reverse proxy capabilities
                                 Should provide for ways to block / control access to all executable Content
                                 Should provide inbound and outbound access control on User-based or group-based access policy
                                 Should provide have support for protocols IPV 6
                                 Should provide support unlimited user access
                                 Should provide support User and Group management
                                 Should provide support Active Directory integration as well as Basic Authentication
                                 Should provide support Delegation of Basic authentication
                                 Should support Single sign on for URL in a specified DNS domain
                                 Should provide have features like Reverse Proxy, Cascading, Log generation, etc
                                 Should provide the ability to share most types of Internet connections effortlessly, allowing multiple users to simultaneously surf the web,
                                  retrieve their email, or chat with online messaging, as if they were directly connected to the Internet
                                 Should provide monitor usage in real time, and maintain per-user and per-service audit logs
                                 Should provide Stop viruses, spam and inappropriate content from entering into the network
                                 Should protect servers from internal or external threats
                                 Should improve network performance and responsiveness with Web and DNS caching
                                 Should provide logging, auditing, and a real time activity and history viewer - detailed records of user activities
                                 Should support for multiple simultaneous Internet connections i.e. use of multiple Internet connections at the same time, thereby increasing
                                  the overall system throughput
                                 Should provide offer high availability and load balancing
                                 Should support reporting
                                 The E-Mail Solution should include advanced protection features specifically Anti-spam filtering and Extensibility for antivirus protection etc
                                 The bidder should propose & configure Forefront Security for Exchange, which is compatible with Exchange Server 2010
                                 Should support quarantine, release quarantine facility
                                 Should support reporting
Technical Specifications –       Should support protection from spam, viruses, worms and external intrusion
                                 Should support the ability to provide multiple layers of defence against the constantly growing influx of spam
Forefront Security for           Should support include configurable file filtering rules that help administrators to eliminate file types known for carrying viruses (for
Exchange 2010                     example,.exe) or opening organizations to legal exposure (for example, .mp3)
                                 Should support the ability to prevent the upload or download of out-of-policy content, from confidential files to inappropriate language
                                 Should support high performance with high availability and security features
                                 Should support the ability to provide compatibility, stability and optimal scanning performance
                                 Should support the scan the mails along with attachment for virus



Version 1.00                                                                                                                                                                        Page 48 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



                                 Should prevent users from attaching the virus infected files to the mail
                                 Should be updated continuously and automatically and protect the system from new viruses
                                 Should support restricting the distribution list to authenticated users. Forefront Security for Exchange should be configured to pull regular
                                  updates for signatures
                                 All deployments of Forefront Security for Exchange should be managed centrally using the Forefront Security Management Console
                                 Should integrate with the Office Communications Server
                                 The Forefront Security for Office Communications Server should have the ability to detect the latest viruses, worms, and spyware
                                 Should have the ability to prevent sharing of unauthorized confidential information or offensive language
Technical Specifications –
                                 Should have the ability to eliminate file types that are known for carrying viruses
Forefront Security for OCS       Should have high performance with high availability and security features
                                 Should have the ability to configure settings, schedule updates, and review logs locally or remotely by using a built-in console
                                 Should allow administrators to configure notifications that will alert both the user and the administrator of out-of-policy activity
                                 Should be SAN/NAS solution
                                 Should be a tape library plus a backup software
                                 The bidder should design, implement and configure the storage required and the RAID configuration for the E-Mail, Instant Messaging and
                                  Video Conferencing Solutions backups. The Bidder should provide suitable Backup Solution for the E-Mail, Instant Messaging and Video
                                  Conferencing Solutions
                                 Solution size should not exceed the requirements for the coming 2-3 years
Technical Specifications –
                                 Should provide mailbox restoration, complete restoration of mailboxes, email server as well as operating system and anti-virus applications
Backup and Storage               Should support multiple backup jobs, with facility to backup to a remote NAS, SAN Drive
Solution                         Should support automatic online backup and restore function with facility for scheduled backups to run automatically at predefined times
                                 Should support Exchange 2010 Database Availability Group (DAG)
                                 Should support ability to restore Exchange data directly back to the original server
                                 Should support the ability to copy the solution files to an alternate server
                                 Should support the ability to copy the solution files to tape
                                 Should support the ability to restores the emails to the latest 15 minute recovery point
                                 Should be utilized as a Network Operation Centre (NOC) solution
                                 Should offer a comprehensive management Platform to manage the Health and performance of the E-Mail, Instant Messaging and Video
                                  Conferencing Solutions.
Technical Specifications –       Should support provisions for a Web Based Operator Console
Microsoft System Centre          Should be able to proactively detect the health issues and service degradation/interruptions with the Messaging Platform (including the E-Mail,
Operations Manager 2007           Instant Messaging and Video Conferencing Solutions components such as the Active Directory, OCS, proxy, etc) and should be able to create
(SCOM)                            event / alerts to the relevant administrators through email, SMS, etc. The Email Alert should have URL defined to look into the details of the
                                  event through Browser interface
                                 Must come with a pre-configured and pre-packaged set of management rules and policies to efficiently manage events and alerts from the
                                  messaging Platform. There should be provisions to suppress the redundant events for enhancing Due Diligence as per of the management



Version 1.00                                                                                                                                                                        Page 49 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



                                  policy
                                 Should alert on a critical issue with the Messaging Platform
                                 Must provide contextual knowledgebase intelligence against key alerts which should suggest the possible reasons of the alert and recommend
                                  best practice guidance to resolve the issue received on the consol
                                 Should have a provision to allow for the Messaging administrators of KRG DoIT to add / register their site specific knowledge on Messaging such
                                  that the acquired knowledge can be reused in future to resolve issues faster and better
                                 Should have capability to centrally collect, consolidate and aggregate the Audit Logs created in the distributed Messaging Servers and analyze it
                                  centrally through a set of management rules for audit exception reporting
                                 Should offer a Comprehensive Performance reporting facility and a reporting Data Warehouse. It should be able to generate scheduled
                                  historical performance reports containing the critical health parameters from the Messaging Applications, Underlying directory services
                                 Should be capable of full duplex and auto-sensing
                                 Should be modular in nature with ports to allow for future expansion of the network
                                 Should be support redundant power supply to provide uninterrupted power for high availability
                                 Should support Interfaces like 10Gigabit Optical Fibre, Gigabit Ethernet, Fast Ethernet
                                 Should support VoIP equipment with automatic voice VLAN and QoS configuration
                                 Should support capacity to be managed both directly and remotely
Technical Specifications –       Should support standard L3 & L2 Features
Switches                         Should support QoS
                                 Must have PoE (Power over Ethernet)
                                 Should comply with IEEE 802.1x security standards
                                 Should support for IEEE 802.1D/s Spanning tree/ Multiple spanning tree per VLAN
                                 Should support for IEEE 802.1p/Q - Support for QOS/ VLAN
                                 Should support for IEEE 802.1ad - Link aggregation
                                 Should support for VoIP and wireless LAN deployments
                                 Rack Height should be: 42U
                                 Should support additional Zero U spaces: 6U
                                 Should support mounting Rail Opening: 17.81 inches
                                 Should support mounting Hole Centre To Centre: 18.31 inches
                                 Should support load Capacity more than 500 Kg
Technical Specifications –       Should support double-Locked steel Back door
Cabinets                         Should support preferably, front door protected using biometric or cards based access controls. Otherwise, front door protected using double-
                                  lock
                                 Should be lockable removable steel side panels
                                 Should be adjustable anti-trip balancing legs
                                 Should be perforated Front and Back doors
                                 Should be louvered or perforated side panels



Version 1.00                                                                                                                                                                          Page 50 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



                                 Should have a cable management Tray, preferable mountable on Zero U space
                                 Should support provision for D brackets for longer cable runs through the Rack Cabinet
                                 Should be painted, not plated, metal to eliminate sharp edges
                                 Should be slotted levelling feet for easy installation
                                 Should be spring loaded hinge pins for tool
                                 Should support shark SNAP tool
                                 Should support wide caster footprint for added stability
                                 Should contain Integral grounding kits for all metal components to prevent electric shock
                                 Should be secured with locks to prevent unauthorized access
                                 Should be retractable tip guard for extra safety during maintenance
                                 Should have multiple PDU options for high– and low–power environments with tool-less mounting
                                 Should be flexible zero-U cabling options for top-to-bottom or front-to-back cabling
                                 The E-Mail Solution should have support for integrated authentication mechanism and be configured for single sign on for messaging services
                                  and user authentication
                                 The E-Mail solution provided should be compatible to Digital Certificates in MS Outlook & Outlook Web Access
                                 The E-Mail Solution should provide appropriate clustering to provide server and application redundancy
                                 The E-Mail Solution should enable configuration of Deleted item recovery for end-user mail management. KRG DoIT will define the maximum
                                  period for which the mails, that have been removed from the recycle bin, be kept for the end user to recover
                                 Firewalls should support filtering techniques
                                 Firewalls should support intrusion Protection / Detection
                                 Firewalls should support anti Virus filtering
                                 Firewalls should support anti Spyware filtering
                                 Firewalls should support filtering of known application attacks
                                 Firewalls should support filtering of unknown attacks
                                 Firewalls should support source and Destination based access control for offered services
                                 Firewalls should support two fault tolerant state full Inspection firewall with IPS/IDS and VPN capabilities.
Technical Specifications –       Firewalls must have active-active or fail over mode
Firewalls                        Firewalls must have standard routing protocols, Tunnelling & Encryption, QoS, NAT/PAT, Congestion management, Tunnelling & Encryption,
                                  Multicasting, Accounting, Security Requirements
                                 Firewalls support protection against attacks such as protect against DoS/ DDoS / SYN-flood/ TCP-flood /UDP-flood
                                 Firewalls should protect against SSL based attacks by integrating with external high capacity SSL accelerators
                                 Firewalls should block attacks in real time, Drop Attack Packets, Packet Logging
                                 Firewalls should support Stateful Operation
                                 Firewalls should support Signature Detection
                                 Firewalls should support multiple DMZ interfaces
                                 Firewalls should support extensive ICMP filtering capability



Version 1.00                                                                                                                                                                    Page 51 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP




                                 Firewalls should support filtering based on Protocol number

                                 DNS should support high availability
                                 DNS should be software upgradeable
                                 DNS should support conditional DNS forwarders
                                 DNS should security features like access control list
Technical Specifications –       DNS should allow clients to dynamically update resource records secure and non-secure
DNS                              DNS should support integration with various services like DHCP, directory, etc
                                 DNS should support incremental zone transfer between servers
                                 DNS should support high availability configurations in accordance with applicable standards
                                 DNS should support all servers should be physical server
                                 The bidder shall provide all hardware needed for the components above with sizing analysis and required low level designs
                                 The Address Book should be displayed in alphabetical order
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should be accessible from the LAN, WAN and the Internet (via VPN)
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should have a web interface for accessing the mails through browser from
                                  LAN, WAN and Internet via any browser and from any device
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should be configured for Push based emails to mobile devices
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support an integrated user-friendly calendaring feature
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support record Meeting Requests, Forward Meeting Requests and
                                  Generate Alerts
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support shared/Group Calendars, Schedule Reminders and Flexible
                                  Events
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support multiple Authors, Overlapping Event checking
Functional Specifications        The E-Mail, Instant Messaging and Video Conferencing Solutions should be able to suggest best timing for meetings based to participants
                                  availability by using Scheduling Assistant, Attendance Confirmation
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support import from Calendar and Diary System
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support schedulable Out of Office
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support group collaboration features
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support tasks & Notes feature using rich mail client
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support scheduling Assistant for suggesting best meeting time
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support resource Scheduling like conference rooms, projectors, etc. The
                                  product should have wide administrative capabilities to control over calendaring
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions Should support English as well as Arabic and or Kurdish languages
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should be configured for Security Policy (Password Policies, etc) enforcement
                                  and remote erase capability for Smartphone to protect data



Version 1.00                                                                                                                                                                      Page 52 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support end to end encryption of data specifically Client-Server and
                                  Server-Server Encryption features for confidential messaging over all the mail transactions
                                 The encryption features should be able to prevent spoofing, various malpractices, etc. It should also support StartTLS encryption at gateway
                                  level
                                 Messaging Client and Server should support Secure/Multipurpose Internet Mail Extensions (S/MIME), enabling users to digitally sign and
                                  encrypt emails and attachment
                                 High availability of the E-Mail, Instant Messaging and Video Conferencing Solutions. Availability of the email services should be 99.9% uptime
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should provide management from single console. It should also support
                                  remote management
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should be able to provide graphical performance statistics using performance
                                  monitor
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should provide for command line based easy to use administration & scripting
                                  interface for all administrative tasks
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should allow administrators to manage individual domains like Users, quotas
                                  and groups
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should provide administrative groups for granular delegation of messaging
                                  administration across the organization
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support activity and error logging, mail delivery statistics and message
                                  tracking
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support Problem diagnosis controls
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support health monitoring to generate periodic reports about the
                                  health of the system and security status
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should be able to enforce email retention settings on users so emails can be
                                  retained, archived, deleted as per the policies
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should provide Mail Log Report – reports on number of mails including
                                  attachments sent / received by user wise / date wise / month wise / year wise – also logs on top 100 sent / received in volume and in size
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support administration control over encrypting / decrypting user’s
                                  password
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support multiple mail queues for quick mail delivery
                                 The E-Mail, Instant Messaging and Video Conferencing Solutions should support Network Time Synchronization
                                 The Bidder shall conduct a technical architecture/sizing exercise to determine the required hardware’ configuration and architecture including
                                  number of required hardware. The use of virtualization is required. The bidder should include in its low level design the envisioned virtual
                                  instances. The Vendor proposed Hardware design and suggested Virtual instances need to be approved by Microsoft Consulting Services during
Hardware Sizing                   the project design phase as described in section 2.1.
Requirements                     The bidder should describe the methodology and approach, including tools to perform the required hardware sizing
                                 The bidder should provide best performing or recommended hardware vendors for the proposed solution
                                 The bidder should recommend servers planned capacity (by type: data, application, communications, and so on )


Version 1.00                                                                                                                                                                       Page 53 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



                                 The bidder should provide Network hardware and backup/storage devices or large magnetic drive repositories and communication devices
                                 The Bidder shall provide the breakdown of any required hardware and the bill of quantity a part of the technical and financial proposal.
                                 In addition to the hardware required for this project, the vendor is also required to provide the following hardware and virtual machines
                                  needed for another project at KRG DoIT (Please refer to APPENDIX H for a suggested definition of servers classes).
                                   o Two (2) physical servers Class E.
                                   o Eight (8) virtual machines Class N.
                                   o Six (6) virtual machines Class O
                                 The bidder should provide the breakdown of the required None – Microsoft licenses and the bill of quantity as part of the technical and
                                  financial proposal
Software Requirements            The bidder should provide the breakdown of the required Microsoft licenses and the bill of quantity as part of the technical proposal.
                                  Additionally, the Bidder shall provide the cost for Microsoft related licenses as an optional component in the financial proposal
                                 The Bidder will install and configure all components listed above as part of the scope of the project
Installation Requirements
                                 The implementation and installation of all modules as per the scope of work should occur at KRG DoIT Head Office in the Kurdistan Region of
                                  Iraq
                                 The bidder should develop functional testing scripts that cover all the business scenarios
                                 The bidder should manage and conduct functional system testing for each of the above components including Pilot Testing, System
Configuration and Testing
                                  Qualification Testing (SQT), Preliminary Acceptance Testing (PAT) and Final Acceptance Testing
Requirements                     The bidders should describe methodology, approach and deliverables, to perform the required configuration, testing and migration related to
                                  the above required services
                                 KRG DoIT requires the E-Mail, Instant Messaging and Video Conferencing Solutions ultimate beneficial (KRG DoIT employees and selected users
                                  from the different KRG entities) to actively participate in and receive training during the project life cycle
                                 The KRG DoIT personnel should be capable of assuming sole responsibility for management, operations and service management of the new
                                  systems, and in training others in these functions after the project life cycle period
                                 The bidder must submit, with the technical bid, a comprehensive Training Plan for achieving the Project’s goals. The Bidder must also submit a
                                  Training Plan as a Project Deliverable
                                 The Training Plan Deliverable must be reviewed and approved by KRG DoIT
                                 Supporting material, such as books, manuals, exams, etc, must be included in the cost of training
Training Requirements            If planned training is cancelled, the Bidder must inform the KRG DoIT, by the most appropriate means. If notification is not made, the Bidder will
                                  be responsible for reimbursing any expenses incurred by KRG DoIT and participants
                                 The Bidder must provide technical training to KRG DoIT technical staff where the solution requires KRG DoIT to provide operations and / or
                                  service management functions
                                 This training must ensure that KRG DoIT technical staff are capable of operating and managing service independently of an external vendor
                                 The Vendor must provide training to KRG DoIT’s and selected entities’ End-Users & management
                                 The relevant language of the training courses will be determined during implementation and based on audience requirements (e.g. Arabic /
                                  Kurdish / English language)
                                 The Bidders must specify any other training that they believe is necessary to ensure a successful implementation & deployment of the Project
Go - Live Requirements           The bidder should perform Go-Live with all components of the E-Mail, Instant Messaging and Video Conferencing Solutions


Version 1.00                                                                                                                                                                           Page 54 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP



                                 The bidder should define roles, staffing levels for operating and maintaining the E-Mail, Instant Messaging and Video Conferencing Solutions
                                 Bidders should provide full time on site support and operation of the implemented solution for 3 years (the Bidder shall provide the cost of the
Technical Support
                                  first year in the financial proposal and provide the cost of the additional two years as optional). Refer to the pricing section for guiding on
Requirements                      pricing




Version 1.00                                                                                                                                                                         Page 55 of 56
KRG DoIT – E-Mail, Instant Messaging and Video Conferencing Solutions RFP




APPENDIX H – Suggested definitions for the Servers Classes
 SERVER CLASS         # of CPUs              Memory              # of Disks
Class A           4 (six cores)       112 GB                 Minimum 2
Class B           4 (Six cores)       96 GB                  Minimum 2
Class C           2 (Quad cores)      112 GB                 Minimum 2
Class D           1 (Quad cores)      48GB                   Minimum 2
Class E           2 (Quad cores)      32Gb                   Minimum 2
Class F           2 (Quad cores)      8GB                    Minimum 2
Class G           1 (Quad cores)      8GB                    Minimum 2
Class H           Virtual             16Gb
Class I           Virtual             16Gb
Class J           Virtual             8Gb
Class K           Virtual             8Gb
Class L           Virtual             4Gb
Class M           Virtual             4Gb
Class N           Virtual             16 GB
Class O           Virtual             8 GB




 Version 1.00                                                                 Page 56 of 56

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:4
posted:10/25/2012
language:Unknown
pages:56