Surviving The Recession

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							Surviving The Recession
        July 2009
Background of the research


     The research was conducted to gauge consumer opinions on their struggles during these hard times of global
     economic recession
     Key issues were addressed to understand the impact the recession has had on a personal level and how it has
     impacted consumers spends & savings
     This helps us understand consumer sentiments in relation to their country of residence and industry to identify
     areas of impact for each

     Another major indicator is looking at how unemployment has affected aspects of consumers’ lives

     The research was conducted online among 12,908 respondents between 26th of May and 28th of June 2009
Summary 1/2



     If faced with the prospects of a job loss, between 40 and 55% of respondents in most countries are unwilling to
     accept anything less than their current salary
     In Algeria and Morocco, this figure is lower, around a third of consumers

     The level upto which consumers are willing to compromise is comparatively higher among those who are
     currently employed or not working

     The research also gauged whether consumers have been cutting down on household expenditure during these
     tough times.

     In most countries, between a quarter and a third of respondents expressed a decline in expenses. In the UAE,
     43% of respondents mentioned they had reduced household expenditure

     The main reasons for this cutdown are:

            Rethink of non essential purchases/being more cautious

            Job loss within the household

     Reduction on household expenses was also the predominant step consumers had taken due to the recession. A
     quarter had also found work in a different country than their family
Summary 2/2


     When consumer response prior to and during recession was analysed, 28% of people were found to feel more
     negatively about their financial situation as compared to their peers
     The main reasons were job loss or salary cuts. With some variability, this cut across countries and industries

     There were some positive news – 10% claimed their financial health had improved in comparison to others

     There were mixed reasons for this – their own financial growth (found a better paying job or an increment) or a
     decline in the financial status of their peers

     A fifth of respondents felt they might need to sell some of their investments over the next 12 to 18 months to
     sustain their and their family’s lifestyle

     4 in 10 mentioned that they or a family member faced a health or stress related concern due to the recession
UAE – A key observation



      In the UAE, consumers are evaluating and rethinking their household budget outlay more than other countries

      43% of respondents mentioned they had reduced household expenditure – more than any other country

      38% said they would accept a lower salary than their current one if faced with the prospect of a job loss – again
      higher than other countries

      Another figure that was higher in the UAE than other countries was the proportion of those who consider
      themselves worse off in the recession – it was 34% in the UAE as compared to an average of 28%

      14% claimed they had sent their family back home
Respondent Profile




                     Base: All – 12908
Respondent Profile




                     Base: All – 12908
Respondent Profile - Personal




                                Base: All – 12908
Respondent Profile – Household Income




                                        Base: All – 12908
Respondent Profile - Working status




                                      Base: All – 12908
Industry currently worked in




                               Base: Working Class– N=11500
Base: Working Class– N=11500
Sector currently worked in




               Q: In which of the following sectors do you work?


                                                                   Base: Working Class– N=11500
Level of Seniority




                     Base: Working Class– N=11500
Maximum compromise – Working status

  Clearly, those unemployed seem to be willing to compromise more.




                                                                     Q: If you HAVE lost your job or WERE
                                                                     TO lose your job, please tell us what
                                                                     is the MINIMUM package (salary +
                                                                     benefits) you would be willing to
                                                                     accept in your next job as compared
                                                                     to what you are currently earning (or
                                                                     were earning in your last job if you
                                                                     are currently jobless).




                                                                               Base: Working Class– N=11500
Maximum compromise - Country

   The general range of compromise across all countries is between 7 to 11% with Algeria being slightly more flexible with
   a willingness to accept up to a 15.6% lower package.

            6....9 4....8 4....6 6....8 5....7 5....01 9....01 9....01 3....01 4....9 3....9 3....8 2....8 6....51 3....9 naeM
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Q: If you HAVE lost your job or WERE TO lose your job, please tell us what is the MINIMUM
package (salary + benefits) you would be willing to accept in your next job as compared to what
you are currently earning (or were earning in your last job if you are currently jobless).

                                                                                                                     Base: Working Class– N=11500
Consumption compromise – Working status

    Those not working have been forced to compromise more.


                         Base      12908             9490        3418




 Q: When it comes to your OVERALL household expenditure, which of the following would
 you say applies currently in your household?

                                                                                        Base: All – 12908
Base: All – 12908
                             say applies currently in your household?
                             Q: When it comes to your OVERALL household expenditure, which of the following would you
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                1481 861
                1481 861              29 3643 124 2641 011 0431 541
                                      29 3643 124 2641 011 0431 541
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                                      29 3643 124 2641 011 0431 541                                113
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                                                                                                   113        714 8452 141
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                                                                                                              714 8452 141               944 80921 esaB
                                                                                                                                         944 80921 esaB
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                                                                                                                                         944 80921 esaB
          household expenditure, the impacts of the recession seem to have made people rethink purchases.
          The largest dip in consumption was observed in the UAE. Given that the country has a traditionally high average
                                                                                                          Consumption compromise – Country
Reasons for cutting down on expenditure - GCC


                                                  Total   Bahrain   Kuwait     Oman     Qatar    Saudi Arabia   UAE
BASE of declined household expenditure            3866      47       99         35       127        950         778
I/a family member have lost jobs                   37       34       44         26       33          29          45
I/a family member have faced a salary cut          19       19        24         23      18           13        22
I/a family member have financial investments
                                                   12       15        14         17       9           16        10
which have declined
I/a family member have property investments
                                                   5        11         4         11       8           5          4
which have declined
The foreign exchange rates have become
                                                   8        13        12         14      10           10         9
unfavourable for me
Interest rates on loans have risen                  8       15        5          0       13            7         7
It is more difficult to get loans nowadays         16       15        19         9       23           16        13
The recession has forced me / my family to
                                                   43       49        36         43      44           50        45
rethink our non essential purchases
I/my family are just being cautious                24       23        23         37      30           30        25
Bad debt – others are not paying me my dues         8        9        6          6        9            9         9
I’ve over invested / cannot pay others back now     7        6        12         9        7            8         7
None of the above / Don’t know                     10       0          7         9        8           9          4


   Q: You mentioned you have cut down on your expenditure due to the recession. Please select the
   appropriate reasons for this. Please select up to 3 responses which are most relevant to your household.
Reasons for cutting down on expenditure – Other Countries


                                  Total    Algeria   Egypt   Jordan   Lebanon   Morocco   Pakistan   Syria   Tunisia
BASE of declined household
                                    3866    112      656      120       34       383        452       28       45
expenditure
I/a family member have lost jobs     37      35       41      33        26        39        38        36       31
I/a family member have faced a
                                     19      14       23      18        24        17        22        11       16
salary cut
I/a family member have financial
                                     12      8        11      15        15        10        11        4        7
investments which have declined
I/a family member have property
                                      5      1        5        4        0         5          6        7        2
investments which have declined
The foreign exchange rates have
                                      8      7        6        3        3         6          8        4        2
become unfavourable for me
Interest rates on loans have risen    8      5        5       12        18        8         11        0        16
It is more difficult to get loans
                                     16      25       15      18        15        22        15        14       29
nowadays
The recession has forced me / my
family to rethink our non essential 43       34       49      58        53        27        28        54       27
purchases
I/my family are just being cautious 24       22       20      28        32        20        16        29       22
Bad debt – others are not paying
                                      8      4        6        8        6         5          9        14       7
me my dues
I’ve over invested / cannot pay
                                      7      4        10       8        0         4          5        4        11
others back now
None of the above / Don’t know       10      20       10      13        9         14        17        11       13

     Q: You mentioned you have cut down on your expenditure due to the recession. Please select the
     appropriate reasons for this. Please select up to 3 responses which are most relevant to your household.
Financial Health BEFORE the recession – Country

 UAE was among the more optimistic countries prior to the downswing




    Q: How do you think you are faring financially relative to your friends / peers BEFORE the recession?
Financial Health BEFORE the recession - Industry

 Those working in the real estate sector were well placed before the economy took a turn




     Q: How do you think you are faring financially relative to your friends / peers BEFORE the recession?
Financial Health DURING the recession - Country


Ccurrently, the UAE has an equal number of consumers feeling they are better off or worse than their peers




     Q: How do you think you are fairing financially relative to your friends / peers DURING the recession?
Financial Health DURING the recession - Industry

 The real estate sector has faced a significant decline of optimism




    Q: How do you think you are fairing financially relative to your friends / peers DURING the recession?

                                                                                                      Base: All – 12908
Financial Health – before & during recession comparison

Difference in well-being ‘before’ and ‘during’ the recession has revealed around 28% consider themselves worse off in
the recession – in the UAE, it is a third.

                1481 861 29 3643 124 2641 011 0431 541 113 714 8452 141 944 80921 esaB
                1481 861 29 3643 124 2641 011 0431 541 113 714 8452 141 944 80921 esaB
                1481 861 29 3643 124 2641 011 0431 541 113 714 8452 141 944 80921 esaB
                1481 861 29 3643 124 2641 011 0431 541 113 714 8452 141 944 80921 esaB




   Q: How do you think you are faring financially relative to your friends / peers BEFORE the
   recession?

   Q: How do you think you are fairing financially relative to your friends / peers DURING the
   recession?
                                                                                                             Base: All – 12908
      the recession. Please tell us the reasons for this.
      Q: You mentioned there is a relative decline in your financial well being as compared to others due to
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                                                         Reasons for decline in financial health - GCC
Reasons for decline in financial health - Country

                         Total   Algeria   Egypt   Jordan    Lebanon     Morocco     Pakistan    Syria     Tunisia
  BASE SIZE              3571      77       741      136        50         273         366         32        36
  Lost jobs               38       32       38       38         24          49         40          31        36
  Faced a salary cut      21       12       26       17         28          16          20         13        3
  Financial
  investments have        12        9       12       17          8           4           7         9         3
  declined
  Property investments
                          5         5        5        3          2           4           5         9         3
  have declined
  The foreign
  exchange rates have
                          8        12        5        2          0           3           4         6         14
  become
  unfavourable for me
  Bad debt / others me
                          9         1        8       10          8           6           8         13        8
  money
  I’ve over invested /
                          7         4        8        4          4           5           6         6         8
  cannot pay back
  No loans available      15       16       11       13         22          15          10         13        11
  Interest rates on
                          8         6        5        8         12           6          10         3         6
  loans have risen


  Q: You mentioned there is a relative decline in your financial well being as compared to others due to
  the recession. Please tell us the reasons for this.
                      the recession. Please tell us the reasons for this.
                      Q: You mentioned there is a relative decline in your financial well being as compared to others due to
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                                                                                             Reasons for decline in financial health - Industry
Reasons for improvement in financial health - GCC

                                                                                                Saudi
                                            Total     Bahrain     Kuwait     Oman      Qatar                   UAE
                                                                                                Arabia
BASE                                        1320         17         40         12       60       430           209
Found better paying jobs                     16          6          10         33       23        17           16
Got an increment                             12          18         3          8        17        13            9
Good deal on Real Estate                     3           0          3          0         5        3             1
Got back money due to cancelled Real
                                             2           6          5          0         0        2             1
Estate projects
Invested now in financial instruments        3           0          3          0         3        4             1
Invested in gold at good rate                2           0          3          0         0        2             3
FOREX rates favourable                       3           6          3          8         5        3             5
Rent is more affordable                      5           0          0          0        15        4            10
Products & services are cheaper              5           6          10         0         8        3             2
Other investments doing well                 2           0          0          0         3        3             2
Other reason                                 15          24         23         8         7        15           15
Only better off in comparison to others      37          41         45         33       33        37           41
Don’t know                                   11          6          10         8         7        10            8


     Q: You mentioned there is a relative improvement in your financial well being as compared to others due
     to the recession. Please tell us the reasons for this.
Reasons for improvement in financial health - Country



                                   Total   Algeria   Egypt   Jordan Lebanon Morocco     Pakistan    Syria      Tunisia

BASE                               1320      43      215       35       16       95       120        14          14
Found better paying jobs            16       7        14       17       25        9        20        21          14
Got an increment                    12       14       11       20       13       11        10        0           21
Good deal on Real Estate             3       0        6        0        6         1        6         0           7
Got back money due to cancelled
                                    2         0        2       0        0        4         3         7           7
Real Estate projects
Invested now in financial
                                    3         0        3       0        6        2         3         7           0
instruments
Invested in gold at good rate       2         2        0       0        6        2         3         0           0
FOREX rates favourable              3         2        1       0        6        0         3         0           0
Rent is more affordable             5         2        1       0        6        5         5         0           0
Products & services are cheaper     5         2        5       11       6        9         3         0           0
Other investments doing well         2       0        3        0        6         0        3         7           0
Other reason                        15       23       13       17       19       25        13        7           14
Only better off in comparison to
                                    37       40       45       34       25       27        27        50          36
others
Don’t know                          11       14        9       14       6        21        17        7           7


     Q: You mentioned there is a relative improvement in your financial well being as compared to others due
     to the recession. Please tell us the reasons for this.
                   to the recession. Please tell us the reasons for this.
                   Q: You mentioned there is a relative improvement in your financial well being as compared to others due
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  laeR                                                       T a ideM
                                     usnoC sseniiisuB iiocelem /lhtcaeH
                                                                                  Reasons for improvement in financial health - Industry
Steps taken due to recession - GCC


                                                                                                    Saudi
                                             Total     Bahrain       Kuwait     Oman      Qatar              UAE
                                                                                                    Arabia
BASE                                         12908       141          311        110          421   3463     1841
Send my family back home                      7           7            12         6           11      6      14
Find work in a different country from my
                                              25         27            20         24          22     15      18
family
Move with my family to a different country    8          11            8          14          12      6       9

Shift to a smaller home                       7           9            12         5           8       7      13

Shift to a cheaper area                       7           7            12         5           9       7      16
Cut down on expenses                          43         56            50         35          43     47      53
Put children in a less expensive school       4           4            3          3           5       5       5
Contribute less to my pension / children’s
                                              3           6            2          1           3       2       4
education plans
Take anti stress medication                   4           3            4          2           4       4       6
None of the above                             23         20            21         25          21     28      17
Don’t know                                    7           7            6          9           5       6       6


 Q: Please tell us if you have had to take any of the following steps due to the recession.
Steps taken due to recession – Other Countries


                                     Total   Algeria   Egypt   Jordan   Lebanon   Morocco   Pakistan        Syria   Tunisia

BASE                                 12908    449      2548     417      145       1340       1462           92      168

Send my family back home              7        4        3        4        2         3          11            5        3
Find work in a different country
                                      25       33       35      31        32        30         27            40       42
from my family
Move with my family to a different
                                      8        8        7        6        6         7          17            3        8
country
Shift to a smaller home               7        4        3        4        8         6           9            3        5

Shift to a cheaper area               7        3        3        5        6         7           6            8        5

Cut down on expenses                  43       31       45      48        43        35         31            36       36
Put children in a less expensive
                                      4        1        3        7        4         3           4            4        1
school
Contribute less to my pension /
                                      3        2        2        3        3         2           3            2        2
children’s education plans
Take anti stress medication           4        2        4        4        9         4           3            9        1
None of the above                     23       28       24      22        26        24         13            30       15
Don’t know                            7        8        5        6        3         10         15            1        8


               Q: Please tell us if you have had to take any of the following steps due to the recession.
Q: Do you expect to have to sell investments to support yourself/your family in the next 12-18 months?
      1481 861
      1481 861
      1481 861
      1481 861     29 3643 124 2641 011 0431 541 113 714 8452 141 944 80921 esaB
                   29 3643 124 2641 011 0431 541 113 714 8452 141 944 80921 esaB
                   29 3643 124 2641 011 0431 541 113 714 8452 141 944 80921 esaB
                   29 3643 124 2641 011 0431 541 113 714 8452 141 944 80921 esaB
      A fifth of respondents expect to sell some investments over the next 12-18 months to sustain themselves.
                                                                                                 Investments
Health checkup

  4 in 10 respondents say the recession has had an effect on either themselves or their family members.


           1481 861 29 3643 124 2641 011 0431 541 113 714 8452 141 944 80921 esaB




  Q: Has the recession resulted in any health concerns / ailments for you or your family? This could
  include severe stress or stress related concerns.
Appendix
Base: All – 12908
                     opposed to what you would normally have paid / spent on each.
                     Q: Please tell us if you’ve made any changes to the amount you pay / spend on each of the following during the recession as
      21              8              03               62              01              14              53           63          75           32             73                  AN
      52             03              81               02              22              71              41           61          01           61             61          e s a er c nI
      52             63              12               02              52              42              32           72          21           14             43              e m aS
                                                                                                                                                                                       ttiawuK
      93             52              13               33              34              81              82           12          12           91             31         esa e rce D
      31              6              62               02               7              93              53           23          75           22             43                  AN
      92             83              22               72              82              71              02           72          31           12             91          e s a er c nI
      72             33              52               62              62              72              32           62          21           14             43              e m aS
                                                                                                                                                                                        ASK
                                                                                                                                                                                        ASK
                                                                                                                                                                                        ASK
                                                                                                                                                                                        ASK
      13             32              72               72              93              61              22           61          81           61             31         esa e rce D
      21              6              63               23               9              13              63           43          95           32             04                  AN
      71             12              11               21              51              81              01           51           7           51             61          e s a er c nI
      82             73              91               22              52              62              82           52          01           14             03              e m aS
                                                                                                                                                                                        EAU
                                                                                                                                                                                        EAU
                                                                                                                                                                                        EAU
                                                                                                                                                                                        EAU
      44             63              43               43              15              52              62           62          42           02             41         esa e rce D
      81             01              63               13              01              82              24           44          75           12             43                  AN
      42             23              61               02              42              32              51           71          01           22             02          e s a er c nI
      52             03              91               12              32              52              02           02          11           73             03              e m aS
                                                                                                                                                                                           a oT
                                                                                                                                                                                       llllattttoT
                                                                                                                                                                                           a oT
                                                                                                                                                                                           a oT
      43             82              82               82              34              42              32           91          12           02             61         esa e rce D
        sme           emoh o ne d hC                                                   c e s xaT
                                                                                       c e s xaT
        smettttiiii ))emoh rroffff(( ))nerrdlllliiiihC(( )nerdlihC( )fleS( ............ctttte ,,,,siiiixaT
        sme ))emoh rro (( ))nerrd hC((
        sme           emoh o ne d hC                                                   c e s xaT
 d ohesuoh sega eveb se v cA
 d ohesuoh sega eveb se v cA
 d ohesuoh segarreveb se v cA                               s h      s h                 opsna T e c heV
                                                                                         opsna T e c heV                          e ach aeH no acudE
                                                                                                                                  e ach aeH no acudE
                                                                                       rropsnarrT e c heV g r i ne p t por errach aeH no acudE
 dllllohesuoh segarreveb seiiiittttiiiiviiiittttcA seirosseccA seirosseccA //// ttttrropsnarrT ellllciiiiheV ytnetporR ygrneiyuBp errachttttllllaeH noiiiittttacudE
         eh O dna dooF & syoT
         eh O dna dooF & syoT
       rreh O dna dooF & syoT
       rrehttttO dna dooF & syoT ,& nieoolS ,& nieoolS    g ht C g ht C ciiiillllbuP     c buP
                                                                                         c buP
                                                                                         c buP
                                                                                                            Purchase behaviour modifications - Country
Base: All – 12908
                        opposed to what you would normally have paid / spent on each.
                        Q: Please tell us if you’ve made any changes to the amount you pay / spend on each of the following during the recession as
     51               11                43                82                11                 82              33           74            05            51              22                  AN
     62               33                61                32                62                 42              71           31            01            82              72          e s a er c nI
     42               52                91                02                12                 12              32           71            31            23              82              e m aS      na s kaP
                                                                                                                                                                                                    na s kaP
                                                                                                                                                                                                    nattttsiiiikaP
                                                                                                                                                                                                    na s kaP
     43               13                13                92                24                 72              72           32            72            52              32                      e
                                                                                                                                                                                    sa e rce D
     21               21                92                12                 8                 53              33           24            54            81              82                  AN
     62               13                61                71                42                 41              81           31            51            12              22          e s a er c nI
     82               33                22                62                52                 82              52           52            21            93              03              e m aS       namO
                                                                                                                                                                                                     namO
                                                                                                                                                                                                     namO
                                                                                                                                                                                                     namO
     43               52                33                53                44                 32              42           02            72            22              02                      e
                                                                                                                                                                                    sa e rce D
     31               8                 13                62                 7                 33              43           43            64            91              13                  AN
     42               13                61                22                42                 91              51           91            01            91              42          e s a er c nI
     82               43                42                62                82                 82              82           32            61            74              33              e m aS          a aQ
                                                                                                                                                                                                      ra aQ
                                                                                                                                                                                                      rratttaQ
     63               72                92                62                14                 02              22           42            92            51              11                      e
                                                                                                                                                                                    sa e rce D
     9                8                 33                62                 7                 34              82           34            65            22              13                  AN
     12               62                61                81                32                 81              12           41            9             11              71          e s a er c nI
     03               83                02                32                32                 81              62           22            21            34              83              e m aS      n a haB
                                                                                                                                                                                                    n arrhaB
                                                                                                                                                                                                    niiiiarrhaB
                                                                                                                                                                                                    n a haB
     04               82                23                23                74                 22              62           12            32            42              31                      e
                                                                                                                                                                                    sa e rce D
       sme
       sme
       sme           emoh o ne d hC ne d hC
                     emoh o ne d hC ne d hC
                   ))emoh rro (( ))nerrd hC(( ))nerrd hC((
       smettttiiii ))emoh rroffff(( ))nerrdlllliiiihC(( ))nerrdlllliiiihC(( )) eS((   eS
                                                                                      eS               c e s xaT
                                                                                                       c e s xaT
                                                                                                       c e s xaT
                                                                            ))fffflllleS(( ............ctttte ,,,,siiiixaT
                                                                                                                            rr p
                                                                                                                            rr p tttt porr
                                                                                                                                     p
                                                                                                                                     p porr    po
                                                                                                                                               po
        eh O dna dooF & syoT & n eoo S & n eoo S            s
                                                            s h
                                                            s h
                                                            s                 s h
                                                                              s
dllllohesuoh segarreveb seiiiittttiiiiviiiittttcA seiiiirrosseccA seiiiirrosseccA //// ttttrropsnarrT ellllciiiiheV yttttnettttporrR ygrrneiiiiyuBp achellllrraeH noiiiittttacudE
d ohesuoh sega eveb se v cA se osseccA se osseccA opsna T e c heV y nepo R ygneyuBp acheaeH no acudE
d ohesuoh sega eveb se v cA se osseccA se osseccA opsna T e c heV y nepo R ygneyuBp acheaeH no acudE
d ohesuoh segarreveb se v cA se rrosseccA se rrosseccA rropsnarrT e c heV y neporrR ygrrneyuBp acherraeH no acudE
                                                                              s h
                                                                              s                         c buP
                                                                                                        c buP
                                                                                                        ciiiillllbuP
                                                                                                        c buP              g ne
                                                                                                                           g ne
                                                                                                                           g ne
                                                                                                                           g iiii ne                   tttt
      rreh O dna dooF & syoT & n eoohS & n eoohS
        eh O dna dooF & syoT & n eoo S & n eoo S          g h C g h C
                                                          g htttt C g htttt C
                                                          g h C g h C
                                                          g h C g h C
      rrehttttO dna dooF & syoT ,,,,& niiiieoohllllS ,,,,& niiiieoohllllS
                                                                                                                     Purchase behaviour modifications - Country
Base: All – 12908
                        opposed to what you would normally have paid / spent on each.
                        Q: Please tell us if you’ve made any changes to the amount you pay / spend on each of the following during the recession as
       61                 21                  53                 92               01                12              45             35             75             81               43                    AN
       23                 63                  12                 82               23                92              51             21             51             22               52            e s a er c nI
       22                 22                  81                 41               41                12              01             41             01             34               23                e m aS
                                                                                                                                                                                                                a yS
                                                                                                                                                                                                               aiiiirryS
                                                                                                                                                                                                               a rryS
                                                                                                                                                                                                                a yS
       03                 03                  62                 82               54                92              12             12             81             61               01           esa e rce D
       71                 01                  35                 84               3                 22              82             25             94             71               33                    AN
       72                 43                  31                 81               43                92              02             21             51             52               42            e s a er c nI
       12                 33                  31                 31               71                52              42             71             21             04               92                e m aS
                                                                                                                                                                                                              nonabeL
                                                                                                                                                                                                              nonabeL
                                                                                                                                                                                                              nonabeL
                                                                                                                                                                                                              nonabeL
       43                 22                  12                 12               54                42              82             91             32             91               41           esa e rce D
       71                 9                   53                 03               7                 72              44             25             16             81               63                    AN
       42                 53                  81                 22               82                23              61             41              8             32               02            e s a er c nI
       52                 52                  61                 41               61                81              81             81             01             14               33                e m aS
                                                                                                                                                                                                                nad oJ
                                                                                                                                                                                                                nadrroJ
                                                                                                                                                                                                                nadrroJ
                                                                                                                                                                                                                nad oJ
       43                 13                  13                 43               94                32              32             71             12             81               11           esa e rce D
       81                 01                  63                 13               01                82              24             44             75             12               43                    AN
       42                 23                  61                 02               42                32              51             71             01             22               02            e s a er c nI
       52                 03                  91                 12               32                52              02             02             11             73               03                e m aS
                                                                                                                                                                                                                latoT
       43                 82                  82                 82               34                42              32             91             12             02               61           esa e rce D
        sme
        sme           emoh o ne d hC
                      emoh o ne d hC
        smettttiiii ))emoh rroffff(( ))nerrdlllliiiihC((
        sme ))emoh rro (( ))nerrd hC((                      )nerd hC( ) eS(
                                                                ne d hC                 eS
                                                            ))nerrdllliiihC(( ))fffllleS((           ctttte s xaT T
 d ohesuoh sega eveb se v cA
 d ohesuoh sega eveb se v cA
 d ohesuoh segarreveb se v cA
 dllllohesuoh segarreveb seiiiittttiiiiviiiittttcA         se rosseccA se rosseccA coe ,,,,snxaT
                                                           seiiirrosseccA seiiirrosseccA ............coepssniiiixaT e c heV
                                                           se osseccA se osseccA coe snxaT            o a       a
                                                                                                                a
                                                                                                                a              y epo p
                                                                                                                               y reporp
                                                                                                                               ytttrreporrp   y reporp e ach aeH no acudE
                                                                                                                                              y epo p e ach aeH no acudE
                                                                                                                                              ytttrreporrp errachttttllllaeH noiiiittttacudE
         eh O dna dooF & syoT
       rrehttttO dna dooF & syoT
       rreh O dna dooF & syoT
         eh O dna dooF & syoT                                   & seohS & seohS //// ttttrrc pbsunP rrT ellllciiiiheV
                                                                & seohS & seohS rrc pbsuP rrT e c heV
                                                                & seohS & seohS c pbsuP T e c heV                              gn neR
                                                                                                                               gn neR
                                                                                                                               gniiitttneR     gn yuB
                                                                                                                                               gn yuB
                                                                                                                                               gniiiyuB errach aeH no acudE
                                                                 gn h o C gn h o C
                                                                 gn h o C gn h o C
                                                              ,,,gniiihtttolllC ,,,gniiihtttolllC ciiiillllbuP
                                                                                                                              Purchase behaviour modifications - Country
Base: All – 12908
                  opposed to what you would normally have paid / spent on each.
                  Q: Please tell us if you’ve made any changes to the amount you pay / spend on each of the following during the recession as
       71              8              14               53               7              81              94           44          15           02             73                  AN
       03             73              61               12              23              53              81           61          31           23             32          e s a er c nI
       81             12              51               91              12              81               8           61          41           92             22              e m aS
                                                                                                                                                                                       a s nuT
                                                                                                                                                                                       aiisiinuT
       53             33              72               52              04              92              42           42          32           02             81         esa e rce D
       33             02              55               94              91              12              26           16          56           72             63                  AN
       91             82              11               41              32              82              01           11           9           22             81          e s a er c nI
       91             22              21               21              91              22              01           21          01           22             32              e m aS
                                                                                                                                                                                      occo oM
                                                                                                                                                                                      occorroM
                                                                                                                                                                                      occorroM
                                                                                                                                                                                      occo oM
       92             13              32               52              04              92              81           61          71           92             32         esa e rce D
       42             21              34               73              01              61              35           45          75           81             33                  AN
       12             03              41               71              42              82              01           21           9           32             02          e s a er c nI
       22             03              71               91              22              62              51           51          01           93             13              e m aS
                                                                                                                                                                                            pygE
                                                                                                                                                                                            pygE
                                                                                                                                                                                        ttttpygE
                                                                                                                                                                                            pygE
       33             72              72               72              44              92              22           91          32           12             61         esa e rce D
       82             61              54               83              41              91              94           75          06           12             53                  AN
       72             73              61               02              72              72              71           21          41           62             81          e s a er c nI
       22             32              71               71              32              92              41           41          01           03             72              e m aS
                                                                                                                                                                                       a eg A
                                                                                                                                                                                       a rreg A
                                                                                                                                                                                       aiiiirregllllA
                                                                                                                                                                                       a eg A
       32             42              12               52              73              52              02           71          61           22             02         esa e rce D
         sme           emoh o ne d hC
                       emoh o ne d hC
         sme
         sme ))emoh rro (( ))nerrd hC((
         smettttiiii ))emoh rroffff(( ))nerrdlllliiiihC(( )nerdlihC( )fleS( ............ctttte ,,,,siiiixaT
                                                                                        c e s xaT
                                                                                        c e s xaT
                                                                                        c e s xaT
  d ohesuoh sega eveb se v cA
  d ohesuoh sega eveb se v cA
  d ohesuoh segarreveb se v cA                               s h      s h                 opsna T e c heV
                                                                                          opsna T e c heV                          e ach aeH no acudE
                                                                                                                                   e ach aeH no acudE
                                                                                        rropsnarrT e c heV g r i ne p t por errach aeH no acudE
  dllllohesuoh segarreveb seiiiittttiiiiviiiittttcA seirosseccA seirosseccA //// ttttrropsnarrT ellllciiiiheV ytnetporR ygrneiyuBp errachttttllllaeH noiiiittttacudE
          eh O dna dooF & syoT
          eh O dna dooF & syoT
        rreh O dna dooF & syoT
        rrehttttO dna dooF & syoT ,& nieoolS ,& nieoolS    g ht C g ht C ciiiillllbuP     c buP
                                                                                          c buP
                                                                                          c buP
                                                                                                            Purchase behaviour modifications - Country
Base: All – 12908
                                 recession as opposed to what you would normally have paid / spent on each.
                                 Q: Again, please tell us if you’ve made any changes to the amount you pay / spend on each of the following during the
           33                    83                   32                   12                   52                    34                 91                     83                    21              21                 01                    AN
           51                    01                   61                   71                   41                    8                  61                     01                    71              91                 42            e s a er c nI
           12                    51                   42                   32                   42                    51                 22                     02                    42              62                 43                e m aS
                                                                                                                                                                                                                                                       tiawuK
           13                    73                   73                   93                   73                    33                 34                     23                    74              34                 23           esa e rce D
           04                    73                   42                   12                   32                    64                 22                     04                    11              7                   5                    AN
           41                    31                   91                   22                   02                    01                 81                     11                    91              52                 13            e s a er c nI
           32                    81                   62                   42                   32                    61                 22                     32                    72              52                 83                e m aS
                                                                                                                                                                                                                                                        A
                                                                                                                                                                                                                                                        ASK
           32                    23                   13                   43                   43                    82                 73                     52                    34              34                 62           esa e rce D
           82                    93                   52                   22                   72                    93                 42                     14                    31              01                  7                    AN
           31                     6                   01                   21                   01                    7                  01                     7                     11              31                 81            e s a er c nI
           52                    21                   02                   02                   71                    31                 91                     51                    12              02                 63                e m aS
                                                                                                                                                                                                                                                       EAU
                                                                                                                                                                                                                                                       EAU
                                                                                                                                                                                                                                                       EAU
                                                                                                                                                                                                                                                       EAU
           43                    34                   54                   74                   64                    14                 74                     63                    55              65                 93           esa e rce D
           83                    34                   92                   42                   92                    64                 62                     04                    71              51                  9                    AN
           41                    01                   51                   81                   61                    9                  51                     01                    61              91                 72            e s a er c nI
           12                    41                   22                   12                   91                    41                 91                     02                    22              12                 23                e m aS
                                                                                                                                                                                                                                                           a oT
                                                                                                                                                                                                                                                       llllattttoT
                                                                                                                                                                                                                                                           a oT
                                                                                                                                                                                                                                                           a oT
           72                    33                   43                   63                   63                    13                 04                     03                    64              54                 13           esa e rce D
        ecna usn
        ecnarusn
        ecnarrusniii            sme
                                sme
                                smettttiiii
                                sme                                                sgn hs n u de a e
                                                                                   sgniiihsiiinru de a errde a e                                             s
                                                                                                                                                             s
                                                                                                                                                             s
                                                                                                                                                             s                                            e bo M
                                                                                                                                                                                                          e bo M
                                                                                                                                                                                                          e bo M
                                                                                                                                                                                                          elllliiiiboM
             eL
             eL
             efffiiiL           n seD
                                n seD
                               eng seD
                                n seD         secna ppA s
                                              secna ppA s
                                              secnaiiilllppA s        s sgndhnsanrrufff dettttallllerr
                                                                                       dna            y uaeB n syad oH p hs ebmem nem uo enohP
                                                                                                      y                     n syad oH p hs ebmem nem uo enohP
                                                             c no ce E dna y uaeB n syadiiillloH/// piihsrrebmem tttnem tttuo enohP                          b
       s nem sevn ey g xuL
       s nem sevn rreyrrg xuL      u
                                   u
                                y uxuL
   /// stttnemtttsevnIII rr////eyrrgiiiixuL
                                   u          d ohesuoH c norrttce E r nru y uaeB n
                                              d ohesuoH c no ce E                                                  axa                      b C opS
                                                                                                                                            bu C s opS                                                    se U                    U
                                              dlllohesuoH rrceiiiinourrttscneollllE errutttiiinrrufff oiiiittttttttuaeBe////R snoiiitttacaV piiuhllllsrr////esttttmem niiiatttrretttnE gniiiniiiD ////////seeniiiittoiiiillllhttttP
            sgn vaS
            sgn vaS
        /// sgniiivaS                                             m C mn                m
                                                              emusnoC eeu oH o axa eR sno acaV bu C s rropS n a e nE gn n D se U
                                                              emusnoC emoH o axa eR
                                                            rremusnoC eeu oHu o axalllleR sno acaV bu C s rropS n a re nE gn n D se tt iiii U
                                                                                                                                                     Purchase behaviour modifications - Country
Base: All – 12908
                                    recession as opposed to what you would normally have paid / spent on each.
                                    Q: Again, please tell us if you’ve made any changes to the amount you pay / spend on each of the following during the
            23                    93                  42                12                72               83               82                 14                81            42             11                   AN
            81                    11                  81                02                81               11               51                 01                71            51             62           e s a er c nI
            02                    41                  22                12                71               61               81                 71                02            91             52               e m aS
                                                                                                                                                                                                                           na s kaP
                                                                                                                                                                                                                           na s kaP
                                                                                                                                                                                                                           nattttsiiiikaP
                                                                                                                                                                                                                           na s kaP
            13                    53                  73                93                93               43               83                 23                44            24             83          esa e rce D
            33                    53                  62                52                22               64               61                 04                51            91             41                   AN
            51                    41                  91                42                81               01               91                 8                 61            51             62           e s a er c nI
            72                    31                  12                61                02               21               32                 22                22            22             13               e m aS
                                                                                                                                                                                                                             namO
                                                                                                                                                                                                                             namO
                                                                                                                                                                                                                             namO
                                                                                                                                                                                                                             namO
            52                    93                  43                53                04               23               24                 03                74            54             92          esa e rce D
            92                    04                  42                91                42               24               32                 93                51            11              8                   AN
            81                     9                  51                91                51               8                51                 01                41            91             32           e s a er c nI
            32                    41                  62                52                22               51               42                 91                42            62             83               e m aS
                                                                                                                                                                                                                               a aQ
                                                                                                                                                                                                                             rrattttaQ
                                                                                                                                                                                                                             rra aQ
                                                                                                                                                                                                                               a aQ
            13                    73                  53                63                93               53               83                 33                64            44             13          esa e rce D
            82                    23                  42                81                82               63               81                 43                31            6              31                   AN
            02                    01                  21                81                51               8                31                 9                 01            61             71           e s a er c nI
            12                    41                  12                81                61               31               81                 02                12            61             63               e m aS
                                                                                                                                                                                                                           n a haB
                                                                                                                                                                                                                           n arrhaB
                                                                                                                                                                                                                           niiiiarrhaB
                                                                                                                                                                                                                           n a haB
            13                    44                  34                54                14               34               05                 83                75            16             43          esa e rce D
          ecna usn
          ecnarrusn
          ecna usn
          ecnarrusniiii                                                    sgniiiihsiiiin u
                                                                           sgn hs n u                                                      s
                                                                                                                                           s
                eL
                eL
                eL
                effffiiiiL        sme secna ppA s sgndhnsanrru de a er syad oH
                                           secna ppA
                                           secna ppA                           dna
                                  smettii secnaiiiillllppA s sgndhnsanrruffff dettaller syadiiiilllloH////
                                                                               dna                              syad oH
                                                                                                                syad oH                                    ne m uo e bo M
                                                                                                                                                           ne m uo
                                                                                                                                                           ne m uo
                                                                                                                                                       ttttnem ttttuo elliiboM
         s nem sevn n u seD d ohesuoH m C e u n u y axa e n sno acaV b hC b ropS n a e nE gn n D e U
         s nem sevn reyrg xuL d ohesuoH rcenourscneoE erru nrru o uaeB R sno acaV pu sres mem n a rre nE gn n D senohP
         s nem sevn n u seD d ohesuoH m C e u n u y axalle n sno acaV b hC b ropS n a e nE gn n D e ii U
    //// sttttnemttttsevnIIII r//eyrgiixuL dllllohesuoH rceiinourttscneollE erruttttiiiinrruffff oiittttuaeB//R snoiiiittttacaV piiullsr//esttmem niiiiattttrrettttnE gniiiiniiiiD ////seniittoiillhttP
               sgn vaS
               sgn vaS
          //// sgniiiivaS
               sgn vaS                                                       e moH
                                                                             e moH
                                                                             e moH
                                                                             e moH
                                                                                                                                    Purchase behaviour modifications - Country
Base: All – 12908
                                recession as opposed to what you would normally have paid / spent on each.
                                Q: Again, please tell us if you’ve made any changes to the amount you pay / spend on each of the following during the
          73                  83                62              72              33              14             22               23              71          71            01                  AN
          01                  01                51              21              51              8              51               8               41          71            82          e s a er c nI
          02                  21                71              12              41              11             81               42              62          32            03              e m aS
                                                                                                                                                                                                       a
                                                                                                                                                                                                       airyS
          43                  04                14              04              83              04             54               73              24          24            23         esa e rce D
          62                  63                72              12              03              93             02               42              01          6              9                  AN
          91                  41                21              71              81              8              61               31              02          12            62          e s a er c nI
          52                  01                82              12              61              41             51               91              41          71            23              e m aS
                                                                                                                                                                                                      nonabeL
                                                                                                                                                                                                      nonabeL
                                                                                                                                                                                                      nonabeL
                                                                                                                                                                                                      nonabeL
          03                  04                43              04              73              93             94               44              55          75            33         esa e rce D
          14                  74                13              62              03              64             12               04              21          31             8                  AN
          01                   6                31              71              41              6              41               9               81          81            92          e s a er c nI
          81                  21                02              91              91              21             71               61              81          81            43              e m aS
                                                                                                                                                                                                      nad oJ
                                                                                                                                                                                                      nadrroJ
                                                                                                                                                                                                      nadrroJ
                                                                                                                                                                                                      nad oJ
          13                  53                53              83              73              53             84               53              25          15            92         esa e rce D
          83                  34                92              42              92              64             62               04              71          51             9                  AN
          41                  01                51              81              61              9              51               01              61          91            72          e s a er c nI
          12                  41                22              12              91              41             91               02              22          12            23              e m aS
                                                                                                                                                                                                           a oT
                                                                                                                                                                                                       llllattttoT
                                                                                                                                                                                                           a oT
                                                                                                                                                                                                           a oT
          72                  33                43              63              63              13             04               03              64          54            13         esa e rce D
         ecna usn
         ecnarrusn
         ecnarrusniiii
         ecna usn               smeti                                sgn hs n u
                                                                     sgn hs n u
                                                                     sgn hs nrru
                                                                     sgniiiihsiiiinrruffff detaler                            s
               eL
               eL
               eL
               effffiiiiL               secna ppA
                                        secna ppA
                                        secna ppA
                                        secnaiiiillllppA s               dna
                                                                         dna
                                                                         dna
                                                                         dna                          syad oH
                                                                                                      syad oH
                                                                                                      syadiiiilllloH////
                                                                                                      syad oH                                ne m uo
                                                                                                                                             ne m uo
                                                                                                                                             ne m uo
                                                                                                                                         ttttnem ttttuo eliboM
        s nem sevn
        s nem sevn                      d ohesuoH
                                        d ohesuoH                     eu nu
                                                                      eu nu                           sno acaV
                                                                                                      sno acaV
        s nem sevn n u seD d ohesuoH m C erru nrru y axale n sno acaV b hC b ropS n a rre nE gn n D e i U                           n a e nE gn n D
                                                                                                                                    n a e nE gn n D
   //// sttttnemttttsevnIIII r/eyrgixuL dllllohesuoH rceinourtscneolE erruttttiiiinrruffff oittuaeB/R snoiiiittttacaV piulsr/estmem niiiiattttrrettttnE gniiiiniiiiD //senitoilhtP
              sgn vaS
              sgn vaS
         //// sgniiiivaS
              sgn vaS                                                  e moH
                                                                       e moH
                                                                       e moH
                                                                       e moH
                                                                                                                        Purchase behaviour modifications - Country
Base: All – 12908
                                 recession as opposed to what you would normally have paid / spent on each.
                                 Q: Again, please tell us if you’ve made any changes to the amount you pay / spend on each of the following during the
         04                    24                42              02               92              84              33                53                  81                 71                       01                        AN
         61                    71                32              62               22              9               71                41                  42                 62                       63                e s a er c nI
         51                    01                81              02               41              51              31                32                  91                 02                       02                    e m aS
                                                                                                                                                                                                                                      a s nuT
                                                                                                                                                                                                                                      a s nuT
                                                                                                                                                                                                                                      aiiiisiiiinuT
                                                                                                                                                                                                                                      a s nuT
         92                    13                53              53               53              92              83                72                  93                 73                       43               esa e rce D
         94                    95                14              43               73              45              63                54                  43                 72                       12                        AN
         21                    8                 51              81               71              9               61                11                  51                 91                       82                e s a er c nI
         61                    01                61              71               41              11              41                61                  61                 61                       42                    e m aS
                                                                                                                                                                                                                                      occo oM
                                                                                                                                                                                                                                      occorroM
                                                                                                                                                                                                                                      occorroM
                                                                                                                                                                                                                                      occo oM
         32                    32                92              13               23              72              43                72                  53                 83                       72               esa e rce D
         44                    94                53              92               83              35              72                93                  71                 71                       9                         AN
         21                    8                 21              51               21              7               21                9                   51                 91                       13                e s a er c nI
         91                    21                12              12               91              11              91                32                  02                 81                       13                    e m aS
                                                                                                                                                                                                                                           pygE
                                                                                                                                                                                                                                       ttttpygE
                                                                                                                                                                                                                                           pygE
                                                                                                                                                                                                                                           pygE
         62                    03                13              43               13              92              24                92                  84                 74                       03               esa e rce D
         14                    15                53              03               13              94              73                24                  03                 22                       81                        AN
         31                    01                61              02               02              01              71                31                  61                 02                       92                e s a er c nI
         42                    41                12              12               02              71              81                22                  12                 32                       92                    e m aS
                                                                                                                                                                                                                                      a eg A
                                                                                                                                                                                                                                      a rreg A
                                                                                                                                                                                                                                      aiiiirregllllA
                                                                                                                                                                                                                                      a eg A
         22                    52                92              92               92              32              82                32                  33                 53                       52               esa e rce D
ecna usn e L sme
ecnarrusniiii effffiiiiL smettttiiii
ecnarrusn e L sme
ecna usn e L sme                           secna ppA sc no ce E dna
                                           secna ppA sc nor ce E dna
                                                                            sgn hs n u de a e
                                                                            sgniiihsiiinrrufff dettttallllerr
                                                                            sgn hs nru de a err
                                           secnaiiilllppA sciiinorrtttcelllE dna                               syad oH sp hs ebmem
                                                                                               de a e syad oH sp hsrebmem                                 ne m
                                                                                                                                                          ne m
                                                                                                                                                       tttnem             uo e bo M
                                                                                                                                                                          uo e bo M
                                                                                                                                                                       tttuo elllliiiiboMe bo M
     s nem sevn eng seD
     s nem sevn eng seD
     s nem sevn rreng seD
//// sttttnemttttsevnIIII rrengiiiiseD                                                         y
                                                                                               y
                                                                                               y uaeB syadiiillloH spiiihsrrebmem
                                                                                               y                                                   n a e nE
                                                                                                                                                   n a re nE
                                                                                                                                                   niiiatttrretttnE                       en
                                                                                                                                                                                          en ohP
           sgn vaS
           sgn vaS
      //// sgniiiivaS
           sgn vaS               y uxuL
                                 y uxuL
                            //// yrruxuL
                                 yrruxuL                                                         axa
                                           d ohesuoH remusnoC eru nru no uaeBeR sno acaV bu C s ropS
                                                                                                 axa
                                                                                                 axa
                                           dlllohesuoH rremusnoC errutttiiinrrufff noiiiittttttttuaeBe////R ///snoiiitttacaV bulllC/// stttrropS
                                           d ohesuoH emusnoC e u n u no uaeBeR sno acaV bu C s opS
                                                                              e moH
                                                                              e moH
                                                                              emoH no axalllleR
                                                                                                                                                                      gn n D se ttohP
                                                                                                                                                                      gn n D seenohP     se iiii U               U
                                                                                                                                                                      gniiiniiiD ////////seeniiiittoiiiillllhttttP
                                                                                                                                                                                                                 U
                                                                                                                                                                                                                 U
                                                                                                                           Purchase behaviour modifications - Country
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