Student Services Area: Library
Academic Year: 2010 - 2011
We certify that this program review document represents the plans, goals, and critical analysis of this
instructional program. Please enter name and signature
Eureka Del Norte / Klamath
Name: Ruth Moon Lynn Durkee
Name: Sheila St. John
Dept. Manager: MaryGrace Barrick
Please identify any supporting addenda that have been submitted
Submitted Needs Addendum
Submitted Faculty Request
Submitted Staff Request
Mendocino / SoHum
Program Function and Purpose
Please describe your program's function and purpose below
The College of the Redwoods Library:
• Provides high-quality services and programs that promote information literacy, critical thinking, lifelong
learning skills, and a spirit of free inquiry in CR students and the campus community.
• Provides organized information resources that support the achievement of program and learning outcomes
throughout the college.
• Provides an environment, both physical and virtual, conducive to the access, use, study, and understanding
of information resources, and to the development of a community of learners.
The library plays both a direct and a supporting role in the educational mission of the college. Its direct role
takes the form of instruction that teaches students skills foundational to their success, thereby maximizing the
success of each student. In addition, library instruction enhances the ability to perform self-directed research,
a critical skill for lifelong learning. This addresses the college’s expectation that each student will “develop an
appreciation for life-long learning.” The library’s supporting role is found in the information resources it
provides; resources that help each student “achieve appropriate learning outcomes in his/her courses and
programs.” The library as a place achieves the same end, by providing students with a comfortable and
welcoming place to study.
List 2-3 long term goals for your program
For each goal, list corresponding objectives, and a brief description of their status.
The library provides easy and efficient access to reources and services regardless of
1 location or means of delivery.
The library provides resources and services that encourage the development of information
2 competency in support of student success.
Goals are global. Please note that all services are available at all sites with the exception of reference material
Objectives Complete Comments
Implement EZProxy, a software gateway,
allowing secure remote access to the
library's online resources through a single,
uniform access point.
Add "Ask-A-Librarian" form to the library
web site. The objective may be expanded
upon by including an "Ask-A-Librarian" form
or link in MyCR; or by investigating an
outside, on-line vendor to provide the
This objective was not
completed and will be
carried over to 2011-12
assessment plan. All
equipment and software
was purchased in 2011
but Technology Services
Improve printing efficiency and offer does not have adequate
students easier access to printing via staffing to allow
wireless printing. No installation.
with the exception of reference materials. A request has to be made to Eureka.
Required Performance Indicators
1. Resources/Budget/Cost 2010 - 11 Satisfactory Comments
a. FTE Faculty and Staff 8.97
b. Personnel (Dollars) 681,610.24
c. Discretionary (Dollars) 52,641.98
2. Productivity 2010 - 11 Satisfactory Comments
a. FTES per department FTE Faculty and Staff 588.37
b. Department cost per FTES 139.12
FTE Faculty and Staff include the Del Norte and Mendocino library staff.
The FTE Faculty and Staff and Personnel (Dollars) calculations have been adjusted to not
include Ruth Moon's .25 FTE CRFO Grievance Officer assignment.
The total 5,277.75 FTES for 2010-2011 were used in these calculations, as all CR students
have accessibility to library resources, both physically and electronically. Electronic
collections are accessible district-wide via the Internet, and provide access to millions of
newspaper, magazine, and journal articles, in addition to other college-level research
resources. Students may log-in through MyCR on any computer on-campus and off-campus
to access the electronic resources.
Additional staff is required to support services to students, including maintaining evening
hours shift, maintaining posters and signage, and overseeing the library technology
environment. (Staff needs addendum is included in Program Review)
Optional Performance Indicators
Program Access / Success
Evening/Weekend Services Offered
On-line services offered
Number of student contacts
Number of applications processed
Student Satisfaction results
Student term persistence
Student course retention
Student course persistence
Average Counselor/Advisor load
Number of goals met
Number of students completing educational plans
Number of students receiving financial aid
Total financial aid dollars awarded
Number of Audit findings
Comments /observations-October 2011-ACCJC team visit
2010 - 11 Satisfactory Comments
The Eureka library is open for a total of 62 hours and 45 minutes per
week. Library hours are Monday through Thursday from 7:45 am to
9:00 pm and Friday from 7:45 am to 5:00 pm. The Del Norte library is
open for a total of 57 hours per week. Library hours are Monday
through Thursday from 8:00 am to 8:00 pm and Friday from 8:00 am
to 5:00 pm. The Mendocino library is open for a total of 44 hours per
week. Library hours are Monday through Thursday from 8:30 am to
6:00 pm and Friday from 8:30 am to 2:30 pm.
All libraries are closed on Saturday and Sunday.
Online research databases are accessible 24/7 via the Internet and
provide thousands of newspapers, magazines, journals, e-books,
images, maps, and other data sources. Students can connect from
home or off-campus through their MyCR account. Following is a list of
library databases: Academic One File
Academic Search Premiere
America: History & Life with Full Text
Auto Repair Reference Center
Book Index with Reviews
Business Source Elite
Consumer Health Complete
ERIC: Education Resources
Gale Small Business Resource Center
Health Source: Consumer
Health Source: Nursing/Academic
Historical Abstract of the United States
MAS Ultra: School Edition
Military & Government Collection
Mitchell On Demand
Newspaper Source Plus
The 2011 Library Survey Report provided by the Office of Institutional
Reseach indicates the 2010-2011 school year showed an overall
increase in the amount of hours spent in the library, with more
students indicating that they spend 10-14 hours a week in the library.
(See Graph 1 in Appendix)
Library statistics show that library faculty and library staff had a
combined total of 16,114 individual student contacts. (See Student
Contact Statistics worksheet for a breakdown by category). The
statistics are for the Eureka campus only.
See attached (Hours Spent in the Libra
Student satisfaction results were obtained from the Library Survey.
The library survey has been administered since the spring of 2001 and
is collected every other year. The student body of the Eureka campus
has been surveyed every survey cycle whereas the Del Norte campus
has been surveyed in each cycle beginning in 2003 and the Mendocino
campus has been surveyed each cycle beginning in 2007.
A total of 351 surveys were completed for the 2011 Library Survey.
Respondents rated on a scale of 1 to 5, with 5 (Agree Strongly)
indicating the highest satisfaction and 1 (Disagree Strongly) the lowest
Following is an excerpt of the highest and lowest rated results in the
Satisfaction with Library Services and Resources category. A complete
graph of survey results are in the Appendix (Graph 2).
Survey results show the highest satisfaction in the following areas:
1. I find the library comfortable and a good place to work. 4.45
2. The library is important to my success as a student. 4.41
3. The library staff do a good job of providing me information and
The lowest satisfaction were given to the following areas:
1. The library computers are adequate for my needs. 3.33
2. I know how to access the library book seach catalog from my home
3. The library internet access is adequate for my needs. 3.59
See attached (Satisfaction with Library
The library generates revenues through fines collected and the pay-for-
Program 128-Library Fines - During the 2010-2011 school year the
library collected a total of $9,379.08 in library fines. In addition, the
library held a book sale, generating an additional $1,355.82, which
was deposited into the library fines budget. The self-supporting fines
budget expended $9,306.42 during the 2010-11 year. Purchases
included office supplies, warehouse supplies, book mending supplies,
library books, videos and periodicals for the Eureka, Mendocino and
Del Norte libraries.
Program 193-Library Printers - During the 2010-2011 school year the
GoPrint pay for print management system generated a total revenue
of $22,186.80. There are a total of 7 print release stations located
throughout the campus, one each in the library, Writing Center, ASC,
Light Center, and the Center for Entrepeneurial Studies and two in the
Information Sciences Lab. The self-supporting printers budget
expended a total of $29,459.78 during the 2010-2011 year.
Approximately $7,000.00 of this expenditure was used to purchase
wireless printing software and equipment for the library, which is
slated for installation in the near future. An additional $8,293.94 was
used to purchase ten laptops for the library Laptop Checkout Program.
2010 - 11 Satisfactory Comments
At the October 2011 accreditation team’s exit interview the library
received the following commendation: "The team found wide spread
appreciation of the support provided by the director of the learning
resources and Eureka library staff for the varied learning resources
activities at the Mendocino Coast and Del Norte Centers. This was
accomplished despite disparate reporting relationships and diverse
nature of the learning resource activities among the three sites that
you serve. A consistent theme discovered through faculty and staff
interviews was appreciation of the energy, dedication, and
commitment to support of student learning provided by the college
librarian especially in developing support materials and means of
access and in consistently striving to provide library resources within
severe budget restraints. Given the scope of your service area and
your limited staff the college is addressing of the students library and
learning resources needs is truly commendable. "
d (Hours Spent in the Library) Graph 1 in Appendix
d (Satisfaction with Library Services and Resources) in Appendix.
Quality - Student Learning Outcomes
a. An assessment plan with approved SLO's is in place
b. Briefly describe how does the program ensures that SLOs assessed consistently and how the department
engages in the discussion, review, assessment and revision of program SLOs.
F. Program Innovations
1. Describe any initiative in which the program is involved that is separate from the day-to-day
function. Include assessment data to support why the innovation was implemented.
1) Computer Replacement/Laptop Check-Out Program - In 2011 ten laptops were purchased with
funds from the library's self-supporting fines budget. However, due to Technology Services not
having adequate staffing time did not allow for the laptops to be set up during the 2010-2011 school
year. The laptops were purchased to address a student need identified through both student written
comments in annual library surveys and student comments to library staff, library computers were
too slow and students felt they were spending an excecssive amount of time completing assignments
when using library computers. Students also noted that at times it was difficult to find an available
computer. The 2011 Library Survey Report notes, "The lowest ratings were given to the adequacy of
the library computers for meeting their (student) needs." In August of 2011, the ten-year old
computers were replaced with appropximately 70 new computers. Since the installation of the new
computers library staff report that student comments regarding slow computers have stopped. With
the addition of the Laptop Check-Out Program students will have increased access to computers.
Laptops will be also able to be used in the library study rooms, giving students using computers a
quiet place to study. It was recommended in the 2011 Library Survey Report that the question of the
adequacy of library computers be tracked carefully in future administractions to discover the impact
of the new computers.
2) In July of 2011 the College of the Redwoods Eureka, Del Norte and Mendocino libraries went live
with Koha, a web-based Integrated Library System, hosted and supported through ByWater
Solutions. Koha is the first open-source integrated library system and by choosing Koha, the library
joined a large growing number of libraries world-wide embracing the philosophy of open source
software. Making the decision to go with Koha ILS supported by ByWater Solutions was an extensive
project for library staff, involving months of research, meeting, and communicating with vendors and
other libraries. Following the decision, staff worked intensively on the project goal of going "live" by
the start of the school year. The project, a 13 week process, included multiple meetings with
ByWater staff, data extraction, initial system setup and data-load, a three-day training, migration of
You have completed your program review. After you have reviewed the document for errors, save it to
a location on your machine. When you save the file, please use the following name protocol:
When you click the link below to submit, it will open up an email message addressed to the PRC
(email@example.com). Be sure to attach your Program Review document before sending the email.
Submit Program Review
Library Program Review
Optional Performance Indicators
Program Access / Success
(from College of the Redwoods Library Survey Report 2011)
While a great deal of students spend less than 5 hours in the library each week, the most recent year showed an overall increas
Hours Spent in the Library
(from College of the Redwoods Library Survey Report 2011)
Satisfaction with Library Services and Resources 1 = Disagree strongly to 5 = Agree strongly
The highest ratings were given to the library being a comfortable and good place to work, the library being important to student s
Several of the survey questions were changed on the 2011 survey, which didn’t allow for a year-to-year comparison. But higher
See following table for ratings.
howed an overall increase in the amount of hours spent, with more students indicating that they spend 10-14 hours a week in the library.
ing important to student success, and the quality of the library staff. The library’s collections received lower ratings, although the majority of r
comparison. But higher ratings of satisfaction were detected in 2011 for many questions that did not change (these questions were related t
s a week in the library.
although the majority of respondents either agreed or strongly agreed to the library’s collections meeting their needs. The lowest ratings wer
e questions were related to mission fulfillment, facilities, and staff).
s. The lowest ratings were given to the adequacy of the library computers for meeting their needs.
Support - Summary
(Jul 2010- Jun 2011)
Jul Aug Sep Oct Nov Dec Jan Feb
Total 7 7 516 221 273 150 205 134
Research and Reference 0 0 211 138 121 49 55 62
Informational and Directional 0 0 167 68 68 59 106 37
Technological 0 0 131 12 70 37 44 35
Ask A Librarian 7 7 7 3 14 5
General Library Support
Eureka 223 348 1117 787 812 819 428 606
Eureka 206 243 758 501 375 274 243 300
Directed to Librarian (Eureka)
Eureka 157 400 315 232 94 217 214 93
Eureka 54 87 149 134 269 84 81 107
Mar Apr May Jun Total
267 174 80 0 2034
101 69 27 0 833
109 62 28 0 704
57 43 25 0 454
484 383 365 242 6614
258 171 185 184 3698
140 135 171 325 2493
97 47 87 79 1275